With most IBM Software acquisitions, IBM strives to deliver a consistent integration of the acquired company's technology within an IBM product portfolio. However, there is a transition period during which existing client contracts and support delivery may be available to you based on current legacy support contracts, or using existing support infrastructure and contact methods.
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For information on doing business with IBM, go to the Doing Business with IBM Guide for Algorithmics Customers page.
Algorithmics will continue to support customers through their existing call center, electronic support tools, and support processes. All Algorithmics technical support entry points are being maintained while we plan for a single, complete transition to IBM support systems. Requests for technical support on Algorithmics products may be submitted electronically via the existing web sites or by email.
Customers may request escalation of a Support Request by email or via the web site.