Announcement letters
Case Manager V5.1 is designed to further improve the case deployment experience while providing enhanced integration with IBM Business Process Manager
Case Manager V5.1 provides several design and deployment improvements to further extend time to value by shorting the case creation through deployment cycle. Read more in US Software Announcement 211-423
Last updated: 04 Oct 2011
FileNet Business Process Manager V5.1 delivers a new bundled offering and improved support for IBM Case Manage
FileNet Business Process Manager V5.1 fosters better business outcomes with a unique integration between business process and Enterprise Content Management. Read more in US Software Announcement 211-383.
Last updated: 04 Oct 2011
IBM Business Process Manager V7.5.1 improves the management and productivity of your business process management projects
IBM BPM V7.5.1 is a comprehensive and consumable business process management platform that provides visibility and management of your business processes. Read more in US Software Announcement 211-359.
Last updated: 04 Oct 2011
Software withdrawal: IBM Case Manager, IBM FileNet Business Process, FileNet Capture ADR, FileNet Report Manager
Effective July 14, 2011, IBM will withdraw from marketing the aforementioned products licensed under the IBM International Program License Agreement. Read more in US Withdrawal Announcement 911-117.
Last updated: 14 Jun 2011
IBM Production Imaging Edition V5.0 is available as an add-on
Production Imaging Edition V5.0 add-ons provide flexibility and productivity. Read more in IBM United States Software Announcement 211-065
Last updated: 22 Feb 2011
FileNet Business Process Manager V5.0 provides broad consumability and performance improvements and comprehensive business process support for IBM Case Manager
Read more in IBM United States Software Announcement 210-378
Last updated: 16 Nov 2010
IBM Case Manager V5.0 promises advanced capabilities that drive optimized case outcomes
Read more in Announcement Letter 210-398.
Last updated: 16 Nov 2010
Briefs
Optimizing insurance claim management for successful outcomes
Advanced case management solutions help insurance organizations process claims quickly and accurately increasing customer satisfaction and improving financial performance. Case Manager helps organizations extract meaningful insights from large volumes of content and deliver a single view to knowledge workers.
Last updated: 03 Nov 2011
Enhance your existing investments to stay ahead of marketplace changes: Extend IBM FileNet software with Advanced Case Management capabilities from Case Manager
Many organizations have enhanced process automation and made process improvements using FileNet Business Process Manager software. IBM can help these organizations leverage that investment to become even more effective and agile with the capabilities of Case Manager software.
Last updated: 01 Aug 2011
Optimize the management of customer service, suppliers, products, employees and stores with analytics and automation.
ECM helps retailers deliver accurate, current views of information across the entire supply and value chain; create a consistent view of information for lines of business; and automate manual processes to optimize product offerings, reduce operating costs and improve customer intimacy.
Last updated: 01 Aug 2011
Seeing and stopping fraud for government agencies
Support efficient, accurate fraud detection and investigation through intelligent analytics capabilities and a 360-degree view of case file information.
Last updated: 01 Aug 2011
Put your content to work with IBM enterprise content management solutions
Businesses generate enormous volumes of unstructured information that must be managed, accessed, analyzed, processed, shared and governed effectively. IBM Enterprise Content Management helps thousands of organizations around the world manage their enterprise content for higher value.
Last updated: 01 Jul 2011
Align policy, processes and people for efficient tax and finance operations
Leverage advanced case management to apply analytics to detect fraud and support investigations
Last updated: 01 Jun 2011
Increasing the efficiency of case file coordination in social services
An advanced case management strategy helps social services agencies manage their information to reuse newly developed assets and support more consistent business processes, enjoy a lower total cost of ownership, support flexible staffing and implement programs faster.
Last updated: 01 Jun 2011
IBM Enterprise Content Management: Making your industry our business
Learn how IBM ECM Solutions deliver real value to the business challenges facing multiple industries today.
Last updated: 26 Apr 2011
IBM ECM in Government: a formula for change
Learn how IBM ECM solutions help governments streamline and automate their processes; share information across agencies and with constituents; access and manage content regardless of how it was created and where it resides.
Last updated: 10 Feb 2011
Advanced case management for smarter energy and utilities
Learn how many energy companies and utilities could benefit from new case management tools and approaches. Discover how advanced case management from IBM can unify information, processes and people to close cases faster, with better results.
Last updated: 31 Oct 2010
Optimizing outcomes and value for smarter healthcare
This solution brief describes how healthcare providers and health plans can use advanced case management from IBM to unify information, processes and people to close cases faster, with better results. It can help improve patient care and transform the way organizations make decisions.
Last updated: 31 Oct 2010
A smarter way to manage information in a more complex world
Advanced Case Management enables business experts to manage and validate decisionlogic, without help from IT, which will determine the way cases need to be handled. As a result, companies canrespond quickly to internal and external changes—such asthose in regulations or other driving forces—and facilitatecompliance.
Last updated: 01 Apr 2010
Case studies
Tejon Ranch ... Projecting USD2 million to USD4 million ROI by reducing travel, paper and shipping costs
The company deployed an IBM Enteprise Content Management solution with electronic records management to save a projected USD2 million to USD4 million in three years.
Last updated: 27 Apr 2012
A state agency increases ROI and improves service with flexible technology ... IBM Case Manager software client use case story
Using IBM Case Manager software, a state agency expects to provide more efficient, higher-quality service with flexible workflows that continue to run smoothly when the organization takes advantage of new technology releases.
Last updated: 28 Dec 2011
A midwestern U.S. correspondent lender realizes new visibility and performance gains ... IBM Case Manager software use case story
A midwestern U.S. correspondent lender realizes new visibility and performance gains with IBM Case Manager
Last updated: 30 Nov 2011
Real estate development and agribusiness company in California ... IBM Case Manager software use case story
A real estate development and agribusiness company in the United States creates a holistic view across their business to connect all departments to the trusted content they need to serve customers more efficiently.
Last updated: 30 Nov 2011
Data sheets
Case Manager for Content Manager Enterprise Edition
Extend the value of your current IBM Content Manager deployment and equip your knowledge workers with the tools and technologies they need to resolve cases faster and with better business outcomes.
Last updated: 14 May 2012
Case Manager V 5.1
Case Manager 5.1 helps you optimize successful case outcomes through improved integration and support of content and process management, and enhanced case worker experience, case design and overall operations.
Last updated: 01 Oct 2011
Information centers
Case Manager version 5.1 information center
This information center contains product documentation and other information for Case Manager.
Last updated: 01 Nov 2011
Redbooks
Advanced Case Management with IBM Case Manager
IBM Case Management is supported with IBM Case Manager, an advanced case management product that unites information, process, and people to provide a 360-degree view of case information.
Last updated: 22 Mar 2011
System requirements
Hardware and software requirements for FileNet P8 Versions 3.5, 4.0, 4.5, 4.5.1, 5.0, and 5.1
Detailed hardware and software requirements for IBM FileNet P8 Versions 3.5, 4.0, 4.5, 4.5.1, 5.0, and 5.1. Download or view the requirements document.
Last updated: 12 Mar 2012
Webcasts
Case Management webcast
Forrester Research presents "Supporting the information worker: what organizations want from case management."
Last updated: 01 Aug 2011
White papers
Improving the efficiency, accuracy and cost effectiveness of core business activities
Learn the benefits of integrating ECM with existing investments in ERP, CRM and other line-of-business systems. Through integration, organizations can improve core business activities and deliver the agility needed to quickly resolve complex business problems and enhance decision making.
Last updated: 01 Mar 2011
Building information-centric government programs with ECM. Deliver effective interoperability through content federation and integration
Learn the importance of content federation and integration in government and how the IBM ECM portfolio helps agencies keep content in repositories that best fit their needs, but adds management and federation capabilities to share content between repositories and provide a single source of trusted information.
Last updated: 10 Feb 2011