IBM ServicesAssistant

*** Notice: All Lenovo Services contracts presented to the customer after September 30, 2014 must be accompanied by the cover letter. Download for the cover letter is available at the bottom of this page. The list of machines applicable for Lenovo Services contracts is also available at the bottom of the page..

*** Notice: All Toshiba Global Commerce Solutions, Inc. contracts presented to the customer after July 31, 2012 must be accompanied by the cover letter. Download for the cover letter is available at the bottom of this page. The list of machines applicable for Toshiba Global Commerce Solutions, Inc. contracts is also available at the bottom of the page..


Welcome to IBM ServicesAssistant! IBM ServicesAssistant is a tool for IBM Business Partners to build IBM services proposals. If you are a registered user in IBM ServicesAssistant, you may access the application using the following links. If you are not a registered user, you will be able to access the application but not be able to log onto the system.

You need Java™ Web Start to work with IBM ServicesAssistant. If you already have Java Web Start installed, and you are a registered user, click Launch IBM ServicesAssistant.


ISAT is available from Monday to Friday from 7:00 to 23:00 ET.

The applicable Saturdays when CHIS/ISAT is available, the availability period is 9:00 to 20:00 Eastern Time.

If you do not have Java Web Start, click the following link:


By clicking on the link, you will be directed outside of the IBM web pages to the Oracle web site where you will be able to download and install Java Web Start. After installation, return to this page to start IBM ServicesAssistant.


Please understand that Java Web Start software constitutes the property of Oracle and/or its affiliates, and IBM makes no representations or warranties whatsoever with respect to such third-party software, or to whether it will operate on your computer. See Legal for further information.


Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.


The list of machines which are eligible for HWMA Re-Establishment Fee is included in the following attachment:

* HWMA ReFee Product Eligibility List
-------------------------------------------------------------------------------------------------------------------------------------------------

The list of machines that have been transferred to Lenovo Services is included in the following attachment:

* Machine List for Lenovo Services

-------------------------------------------------------------------------------------------------------------------------------------------------

The list of machines which have been transferred to Toshiba Global Commerce Solutions, Inc. is included in the following attachment:

* Machine List for Toshiba Global Commerce Solutions, Inc.

Build version: V806.isat.16159.002
Build date: 07/06/2016