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| At a glance |
Key functions of IBM Tivoli Composite Application Manager for SOA Platform V6.2 include:
For ordering, contact:
Your IBM representative or IBM Americas Call Centers at
800-IBM-CALL
(Reference: YE001).
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| Overview |
Service oriented architecture (SOA) is used as the backbone for many new mission-critical applications that bring together data from numerous different IT systems. Maintaining high availability for SOA environments requires a holistic management approach that includes visibility to the complete path of the transaction and the resources on which the services rely. When availability problems do occur, reducing mean-time-to-repair requires an understanding of the performance of the services and the health of the underlying resources in context of the actual service flow.
IBM Tivoli® Composite Application Manager for SOA Platform V6.2 (Composite Application
Manager for SOA Platform) delivers an integrated offering for SOA management across the services,
application, and middleware layers. Composite Application Manager for SOA Platform V6.2
combines the strength of in-depth Web services management with the management of WebSphere®
Application Servers, WebSphere MQ, and WebSphere Message Broker systems to deliver the information
required to help meet demanding service levels required of SOA-based applications. When problems
arise at the services layer, a launch-in-context capability of the application and messaging
management components of Composite Application Manager for SOA Platform V6.2 makes it easy to
find the root cause. IBM Tivoli delivers the out-of-the-box management that can provide a quick
time-to-value for IT operations, architects, and subject matter experts.
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| Key prerequisites |
Refer to the
Software requirements
section.
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| Planned availability dates |
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| Description |
Composite Application Manager for SOA Platform V6.2 is delivered as a multi-program package that includes:
Programs within the deliverable package may contain a limited use license subject to usage restriction on use of the program or various components of the program. Refer to the License Information document for terms applicable to these programs.
Today's integrated world of SOA-based applications requires an SOA management solution that can provide you with a complete picture of your IT environment. This means being able to see a comprehensive picture of the Web service flows and health from Microsoft® .NET to IBM Customer Information Control System (CICS®). However, stopping at the services layer or manually trying to tie Web services to their underlying resources can waste valuable time when problems occur. Composite Application Manager for SOA Platform V6.2 delivers in-depth management for Web Services, the WebSphere Application Servers, and WebSphere Message Broker servers on which SOA environments rely. Beyond providing in-depth management, Composite Application Manager for SOA Platform V6.2 links together the information across these layers in an easy-to-use Tivoli Enterprise Portal (TEP) interface.
While service fault and performance data is provided at the services level, many times it can be the underlying infrastructure that needs operator attention. From the Services Management workspaces, an operator can link into any of the other workspaces for messaging management (agent that monitors WebSphere MQ and WebSphere Message Broker), application management (agents that monitor the application server) or server management operating system agents. This helps deliver faster problem resolution, leveraging the value of other management agents.
Key features of Composite Application Manager for SOA Platform V6.2
Service management
The service management function provides monitoring and management of the message flows at the services layer. Service management provides content rich views that provide easy drill down to the related supporting infrastructure components. Topology views offer a higher level of understanding of Web services relationships. The enhanced topology views can display service to service relationships in the TEP. From these views, you can easily see service status and click and drill down to metrics associated with a particular service. In addition, views are provided by service requestor, such as an IP address or client ID. This helps track where service requests originate.
From the topology views, cross-product workspace linkages in the TEP are supported, which helps with quick problem resolution from service monitoring to underlying infrastructure monitoring. A set of built-in situations and workflows are provided for the common areas of concern with service flows. There is support for basic mediations, including the ability to log the content of the messages and the ability to start rejecting message requests (for example, filter). In addition to providing the operational management interface, service management delivers the IBM Web Services Navigator that includes an Eclipse-based interface (that can run in IBM Rational® or WebSphere-based Eclipse tooling) for visualization of the services topology, individual message flows, and message content when desired.
In addition, service management:
Application management
The application management function provides an enterprise-scale, composite application management solution that is designed to help IT operations and administrators maintain availability of application resources. It can help monitor application performance and availability, and identify and isolate problems. When services problems occur, they can often be related to the application layer of the service and Composite Application Manager for SOA Platform V6.2 can provide in-depth application level analysis to help speed resolution of services problems that are caused by the application. In addition, it provides a dashboard view that indicates good, fair, and poor performance by application and integrates with TEP to quickly help identify, isolate, and resolve application problems.
A number of advanced capabilities are supported, including:
Messaging management
The messaging management function helps monitor the status of WebSphere MQ servers, queues, queue managers, channels, and critical performance data related to WebSphere Message Broker. Messaging management provides real-time status on the availability and performance of the messaging environment through best practices monitoring of key business integration components. Administrators are notified of potential problems and can take automated actions to correct them. For example, out-of-the-box messaging management can help identify common business integration problems and automate actions to help implement fixes before problems affect end users. Also available is the collection of monitoring data for use in historical reporting, performance analysis, trend prediction, and enterprise-wide business impact analysis.
Messaging management supports configuring of all WebSphere MQ assets from a central repository that can help you:
Enhanced reporting through TEP
Composite Application Manager for SOA Platform V6.2 bundles IBM Tivoli Monitoring V6.2 infrastructure components that enable it to supply TEP with key business performance metrics for enhanced visualization and correlation within new workspaces, as well as with other IBM Tivoli Monitoring V6.2 monitored systems. This integration delivers a single GUI through TEP, which is used by many IBM Tivoli monitoring and management products to help discover and investigate problems and take immediate corrective actions.
Refer to the License Information document for terms applicable to these programs.
Accessibility by people with disabilities: A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at
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| Reference information |
If running on the z/OS® platform, refer to the following announcement letters for complete product, technical, and ordering information:
Trademarks
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| Education support |
Comprehensive education for IBM Tivoli® products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.
For additional information, visit
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| Offering Information |
Product information is available via the Offering Information Web site
Also, visit the Passport Advantage® Web site
|
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| Publications |
The hardcopy publication IBM Tivoli Composite Application Manager for SOA Platform V6.2 Quick Start Guide (GI11-8898) is shipped with the basic machine-readable material.
The following softcopy publications are available in English on a Quick Start CD-ROM in displayable softcopy form on the planned availability date. Translated copies will be available in selected languages by August 29, 2008.
Order
Title number
IBM Tivoli Composite Application Manager for SOA GI11-8898
Platform V6.2 Quick Start Guide
IBM Tivoli Composite Application Manager for SOA SC23-9748
Platform V6.2 Offering Guide
The softcopy publications in the above table can be downloaded from the following Web site
The following softcopy publications are available in English and selected languages on the planned availability date. The softcopy publications can be downloaded from the following Web site
Order
Title number
IBM Tivoli Composite Application Manager for SOA V7.1 GC23-8803
Installation Guide
IBM Tivoli Composite Application Manager for SOA V7.1 GI11-8110
Quick Start Guide
IBM Tivoli Composite Application Manager for SOA V7.1 GI11-4096
Release Notes
IBM Tivoli Composite Application Manager for SOA V7.1 GC32-1539
Tools
IBM Tivoli Composite Application Manager for SOA V7.1 SC23-8804
User's Guide
IBM Tivoli Composite Application Manager for Web GC23-6184
Resources Community Edition Data Collector
Installation Guide
IBM Tivoli Composite Application Manager for Web GC23-6181
Resources: J2EE Agent Installation Guide
IBM Tivoli Composite Application Manager for Web GI11-8160
Resources: J2EE Agent Problem Determination Guide
IBM Tivoli Composite Application Manager for Web GC23-6179
Resources: J2EE Data Collector Installation Guide
IBM Tivoli Composite Application Manager for Web GC23-6185
Resources: Quick Start Guide
IBM Tivoli Composite Application Manager for Web GC23-6183
Resources: Web Servers Agent Installation Guide
IBM Tivoli Composite Application Manager for Web GI11-8162
Resources: Web Servers Agent Problem Determination
Guide
IBM Tivoli Composite Application Manager for Web GC23-6182
Resources: WebSphere(R) Agent Installation Guide
IBM Tivoli Composite Application Manager for Web GI11-8161
Resources: WebSphere Agent Problem Determination
Guide
IBM Tivoli Composite Application Manager for Web GC23-6180
Resources: WebSphere Distributed Data Collector
Installation Guide
IBM Tivoli OMEGAMON(R) XE for Messaging: WebSphere MQ SC32-1825
Monitoring User's Guide
IBM Tivoli OMEGAMON XE for Messaging: WebSphere MQ SC31-6889
Configuration User's Guide
IBM Tivoli OMEGAMON XE for Messaging: WebSphere SC32-1827
Message Broker Monitoring User's Guide
IBM Tivoli OMEGAMON XE for Messaging: Installation GC32-1829
Guide
IBM Tivoli OMEGAMON XE for Messaging: Problem SC32-1831
Determination Guide
The IBM Publications Center
The Publications Center is a worldwide central repository for IBM product
publications and marketing material with a catalog of 70,000 items.
Extensive search facilities are provided. Payment options for orders are
via credit card (in the U.S.) or customer number for 20 countries. A
large number of publications are available online in various file
formats, and they can all be downloaded in all countries, free of charge,
where IBM does business.
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| Technical information |
For the bundled IBM Tivoli Composite Application Manager for SOA V7.1
IBM Tivoli Composite Application Manager for SOA V7.1 runs on hardware capable of supporting the software requirements listed in the Software requirements section.
For the bundled IBM Tivoli OMEGAMON XE for Messaging V6.0.1 program
For the bundled IBM Tivoli Composite Application Manager for Web Resources V6.2 program
Hardware requirements in support of IBM Tivoli Composite Application Manager for WebSphere
IBM Tivoli Composite Application Manager for Web Resources V6.2 can support hardware capable of running on the operating systems listed for IBM Tivoli Composite Application Manager for WebSphere in the Software requirements section.
Hardware requirements in support of IBM Tivoli Composite Application Manager for J2EE
CPU and memory
Application
server name CPU Memory
BEA WebLogic Minimum 1 GHz, Recommended 1 GHz Minimum 512 MB,
for RISC architectures and 2 GHz recommended 1,024
for Intel architectures MB
JBoss Minimum 500 MHz, recommended 1 Minimum 128 MB,
GHz 512 MB
Java 2 Minimum 1 GHz, recommended 1 GHz Minimum 250 MB,
Platform for RISC architectures and 2 GHz recommended 1 GB
Standard for Intel architectures
Edition
(J2SE)
Oracle 300 MHz, or higher, processor 10g application
recommended server: 512 MB,
recommended 1GB,
or higher
9i application
server: 256 MB,
recommended 512 MB,
or higher
SAP NetWeaver Minimum 1 GHz, recommended 1 GHz Minimum 1.5 GB,
for RISC architectures and 2GHz recommended 3 GB
for Intel architectures
Tomcat Minimum 500 MHz, recommended 1 Minimum 64 MB,
GHz for RISC architectures and recommended 256 MB
1 GHz for Intel architectures
If you utilize the TEP technology views and meta data display capabilities, Composite Application Manager for SOA Platform V6.2 requires one of the following:
DB2 V9.1 is packaged with IBM Tivoli Monitoring V6.2, fix pack 1.
For the bundled IBM Tivoli Composite Application Manager for SOA V7.1 program
The following defined abbreviations apply in the following tables:
Platform Container (refer to Note 1)
IBM AIX(R) V5.1 Axis, JBoss, SAP, WAS, WAS CE, WebLogic, WESB,
WPS
IBM AIX V5.2, Axis, JBoss, SAP, WAS, WAS CE, WebLogic, WESB,
IBM AIX V5.3 WMB, WPS
Solaris 8, 9, 10 Axis, JBoss, SAP, WAS, WebLogic, WESB, WMB, WPS
HP-UX 11iv2 on Axis, WAS, WebLogic, WESB, WMB, WPS
Itanium
HP-UX 11iv1 and WAS
11iv2 on PA-RISC
Windows(R) 2000 Axis, JBoss, .NET, WAS, WebLogic, WESB, WPS
Pro
Windows 2000 Axis, JBoss, .NET, SAP, WAS, WebLogic, WESB,
Server WPS
Windows 2000 Axis, JBoss, .NET, SAP, WAS, WebLogic, WESB,
Advanced Server WPS
Windows XP Pro Axis, JBoss, .NET, WAS, WebLogic, WAS CE, WESB,
WMB, WPS
Windows 2003 Axis, JBoss, .NET, SAP, WAS, WebLogic, WAS CE,
Server Standard WESB, WMB, WPS
and Standard R2
32 bit
Windows 2003 Axis, JBoss, .NET, SAP, WAS, WebLogic, WAS CE,
Server Enterprise WESB, WMB, WPS
and Enterprise R2
32 bit
Windows 2003 Axis, JBoss, .NET, SAP, WAS, WebLogic, WAS CE,
Server Data WESB, WPS
Center 32 bit
Windows 2003 Axis, JBoss, .NET, SAP, WAS, WebLogic, WAS CE,
Server Standard WESB, WPS
and Standard R2
x86-64
Windows 2003 Axis, JBoss, .NET, SAP, WAS, WebLogic, WAS CE,
Server Enterprise WESB, WPS
and Enterprise R2
x86-64
Windows 2003 Axis, JBoss, .NET, SAP, WAS, WebLogic, WAS CE,
Server Data WESB, WPS
Center x86-64
RHEL AS and ES JBoss, SAP, WAS, WebLogic, WAS CE, WESB, WPS
3.0 for IA32
RHEL AS and ES JBoss, WAS, WebLogic, WESB, WPS
3.0 for System z(TM)
RHEL 4.0 for IA32 Axis, JBoss, SAP, WAS, WebLogic, WAS CE, WESB,
WMB, WPS
RHEL 4.0 - Axis, JBoss, WAS, WebLogic, WESB, WMB, WPS
AMD64/EM64T
RHEL 4.0 for Axis, JBoss, WAS, WebLogic, WESB, WMB, WPS
System z
RHEL 4.0 for Axis, JBoss, WAS, WebLogic, WESB, WMB, WPS
System i(TM) and
System p(TM)
RHEL 5.0 for IA32 Axis, JBoss, SAP, WAS, WebLogic, WAS CE, WESB,
WMB, WPS
RHEL 5.0 - Axis, JBoss, WAS, WebLogic, WESB, WMB, WPS
AMD64/EM64T
RHEL 5.0 for Axis, JBoss, WAS, WebLogic, WESB, WMB, WPS
System z
RHEL 5.0 for Axis, JBoss, WAS, WebLogic, WESB, WMB, WPS
System i and
System p
SLES 8/UL 1.0 Axis, JBoss, SAP, WAS, WebLogic, WESB, WMB, WPS
SLES 8/UL 1.0 for JBoss, WAS, WebLogic, WESB, WMB, WPS
System z
SLES 9 for IA32 Axis, JBoss, SAP, WAS, WebLogic, WAS CE, WESB,
WMB, WPS
SLES 9 for Axis, JBoss, SAP, WAS, WebLogic, WAS CE, WESB,
AMD64/EM64T WMB, WPS
SLES 9 for JBoss, WAS, WebLogic, WESB, WMB, WPS
System z
SLES 9 for JBoss, WAS, WebLogic, WESB, WMB, WPS
System i and
System p
SLES 10 for IA32 Axis, JBoss, SAP, WAS, WebLogic, WAS CE, WESB,
WMB, WPS
SLES 10 for Axis, JBoss, SAP, WAS, WebLogic, WAS CE, WESB,
AMD64/EM64T WMB, WPS
SLES 10 for JBoss, WAS, WebLogic, WESB, WMB, WPS
System z
SLES 10 for JBoss, WAS, WebLogic, WESB, WMB, WPS
System i and
System p
Note 1
Axis is supported only with BEA WebLogic.
Note: IBM Composite Application Manager for SOA V7.1 runs within the IBM Tivoli Monitoring V6.1 with fix pack 5, or later environment or IBM Tivoli Monitoring V6.2, or later. Therefore, platform support is limited to what IBM Tivoli Monitoring supports for its infrastructure components, including the Tivoli Enterprise Portal (TEP), TEP Server (TEPS), Tivoli Enterprise Management Server (TEMS), and Tivoli Enterprise Management Agent (TEMA).
The IBM Tivoli Composite Application Manager for SOA Managed Mediation Primitives are supported in the same platforms as the WESB and WPS data collector.
Data collector supported environments
The following table lists the middleware components supported by the IBM Tivoli Composite Application Manager for SOA V7.1 data collector. Data collector support is limited by the combination of the Tivoli Enterprise Management Agent support and the middleware component support.
Middleware component Supported versions
WebSphere Application V5.1, V6.0.1, V6.0.2, V6.1
Server non-restricted mode
IBM WebSphere Business V5.1
Integration Server
Foundation
WebSphere Process Server V6.0.1, V6.0.2.x, V6.1
WebSphere Enterprise V6.0.1, V6.0.2.x, V6.1
Service Bus
BEA WebLogic V8.1 SP4, V8.1 SP5, V9.1, V9.2
Microsoft .NET .NET Framework V1.1 with the
required Service Pack (currently
SP1), .NET Framework V2.0, .NET
Framework V3.0
IBM CICS Transaction Server V3.1, or later
SAP NetWeaver 6.40 with SP9, or later (but not
versions after 6.40)
JBoss 4.0.3
WebSphere Application V1.0.1.1 (1.0.1.2 on AIX)
Server CE
WebSphere Message Broker V6.0.0.5 (fix pack 5, or later),
V6.1
Axis 1.2, 1.3, 1.4
DataPower Appliances XS40, XI50 with Firmware version
3.6.1, or later
Database specifications
The basic service metric data collection, monitoring, and control function of IBM Tivoli Composite Application Manager for SOA V7.1 has no specific dependencies on the database beyond the dependencies that the platform TEP server and Tivoli Data Warehouse components have. IBM Tivoli Composite Application Manager for SOA V7.1 can support all databases supported by the base platform. If you utilize the TEP technology views and meta data display capabilities, IBM Tivoli Composite Application Manager for SOA V7.1 requires one of the following:
DB2 V9.1 is packaged with IBM Tivoli Monitoring V6.2, fix pack 1.
Client browser specifications
The client will only run in the TEP. When the TEP is running in browser mode, only Microsoft Internet Explorer 6 or 7, with all critical updates, is supported consistent with TEP support in IBM Tivoli Monitoring V6.
For the bundled IBM Tivoli OMEGAMON XE for Messaging V6.0.1 program
For the bundled IBM Tivoli Composite Application Manager for Web Resources V6.2 program
Fix pack requirement: Fix Pack 1 is required.
Software requirements in support of IBM Tivoli Composite Application Manager for WebSphere
User interface supported browser platform includes Microsoft Internet Explorer 6.0, or later, on Windows 2000, Windows 2003, and Windows XP.
GlueCode Java 2 Platform Enterprise Edition (J2EE) monitoring components supported platforms
Operating system levels must satisfy the patch levels required by the GlueCode in use. For more information, refer to
Platform Windows Linux on System x(TM)
WebSphere Community Windows 2003 with Red Hat Enterprise
Edition V1.0 Service Pack (SP) 1, Linux (RHEL) 3.0,
Windows XP RHEL 4.0.1, SUSE
Professional with Linux Enterprise
SP2 Server (SLES) 9
with SP2, RFDC 5
Operating systems
All operating system levels must satisfy the patch levels required by IBM WebSphere Application Server. For more information, refer to
In the following three tables, 32-bit and 64-bit apply to all operating systems listed with the exception of Linux on System z. For Linux on System z, 31-bit and 64-bit apply. Refer to the Notes for additional information.
Operating system WAS V6.0.2 WAS V6.1 AIX V5.2 x x AIX V5.3 x x Solaris 9 with patch x x cluster dated June 2004 Solaris 10 x x HP-UX 11i V1 x x HP-UX 11i V2 (11.23) x x (refer to Note 2) HP-UX 11i V2 x x (PA-RISC) (refer to Note 2) HP-UX 11i V3 x x (PA-RISC) (refer to Note 2) Windows 2000 Server x x and Advanced Server (refer to Note 3) Windows 2003 x x Standard, Enterprise Server, and Data Center (refer to Note 3) Windows XP (refer to x x Note 3) RHEL 3 (Linux on x86, x x Linux on POWER, Linux on System z) (refer to Notes 4, 5, and 6) RHEL 4 (Linux on x86, x x Linux on POWER, Linux on System z) (refer to Notes 4, 5, and 6) Red Flag Advanced x x Server (RFAS) 4.1 (Linux on x86) (refer to Note 4) SLES 9 (Linux on x86 x x and Linux on POWER) (refer to Notes 4, 5, and 6) SLES 10 (Linux on x86 x x and Linux on POWER) (refer to Notes 4, 5, and 6)
WAS V5.1.0
Base and WebSphere
Network Portal
Deployment V5.1.x,
(ND), WAS V6.x
Operating V5.1.1 Base WAS V6.0.x WAS V6.1 (refer to
system and ND Base and ND Base and ND Note 1)
AIX V5.2 x x x x
AIX V5.3 x x x x
Solaris 9 x x x x
with patch
cluster
dated June
2004
Solaris 10 x x
HP-UX 11i V1 x x x x
HP-UX 11i x x x x
V2 (11.23)
(refer to
Note 2)
HP-UX 11i x x x x
V2
(PA-RISC)
(refer to
Note 2)
HP-UX 11i x x x x
V3 (IA64)
(refer to
Note 2)
HP-UX 11i V3 x x x x
(PA-RISC)
(refer to
Note 2)
Windows x x x x
2000 Server
and
Advanced
Server
(refer to
Note 3)
Windows x x x x
2003
Standard,
Enterprise
Server and
Data Center
(refer to
Note 3)
Windows XP x x x
(refer to
Note 3)
RHEL 3 x x x x
(Linux on
x86, Linux
on POWER,
Linux on
System z)
(refer to
Notes 4,
5, and 6)
RHEL 4 x x x x
(Linux on
x86, Linux
on POWER,
Linux on
System z)
(refer to
Notes 4,
5, and 6)
SLES 9 x x x x
(Linux on
x86, Linux
on POWER,
Linux on
System z)
(refer to
Notes 4,
5, and 6)
SLES 10 x x x x
(Linux on
x86, Linux
on POWER,
Linux on
System z)
(refer to
Notes 4,
5, and 6)
RFAS 4.0 x
(Linux on
x86) (refer
to Note 4)
RFAS 4.1 x x
(Linux on
x86) (refer
to Note 4)
WebSphere WebSphere
Process Server IBM Workplace Enterprise
Operating V6.0, V6.0.1, Collaboration Service Bus
system V6.0.2 Services V2.6.x (ESB) V6.0.1
AIX V5.2 x x x
AIX V5.3 x x x
Solaris 9 with x x x
patch cluster
dated June 2004
Solaris 10 x
HP-UX 11i V1 x x
HP-UX 11i V2 x x
(11.23) (refer
to Note 2)
HP-UX 11i V2 x x
(PA-RISC)
(refer to
Note 2)
HP-UX 11i V3 x x
(IA64) (refer
to Note 2)
HP-UX 11i V3 x x
(PA-RISC)
(refer to
Note 2)
Windows 2000 x x x
Server and
Advanced Server
(refer to
Note 3)
Windows 2003 x x x
Standard,
Enterprise
Server, and
Data Center
(refer to
Note 3)
Windows XP x x
(refer to
Note 3)
RHEL 3 (Linux x x x
on x86, Linux
on POWER, Linux
on System z)
(refer to
Notes 4,
5, and 6)
RHEL 4 (Linux x x
on x86, Linux
on POWER, Linux
on System z)
(refer to
Notes 4,
5, and 6)
SLES 9 (Linux x x
on x86, Linux
on POWER, Linux
on System z)
(refer to
Notes 4,
5, and 6)
SLES 10 (Linux x x
on x86, Linux
on POWER,
Linux on
System z)
(refer to
Notes 4,
5, and 6)
RFAS 4.0 (Linux x
on x86) (refer
to Note 4)
RFAS 4.1 (Linux x
on x86) (refer
to Note 4)
IBM Tivoli Enterprise Monitoring Agent requirements
Additional information
Software requirements in support of IBM Tivoli Composite Application Manager for J2EE
Operating systems for the application servers
Applica-
tion Operat-
server Operating Operating Operating Operating Operating ing
name system system system system system system
AIX Solaris HP Windows Linux Linux
(refer on on
to Note System System
2) x p
Apache V5.2, 9 SPARC 11iV1 Windows RHEL Not
2.2 V5.3 (32 bit (11.11) 2003 4.0 (32 applic-
and 64 (64 Server bit and able
bit bit) Enter- 64 bit) (N/A)
with prise (kernel
patch Edition 2.6),
cluster (EE) SLES 9
later with (32 bit
than SP1 (32 and 64
June bit and bit)
2004, 64 bit) (kernel
10 and 2.6)
SPARC latest
(64 security
bit) patches
JBoss V5.2, 9 SPARC 11iV1 Windows RHEL NA
3.2.8 V5.3 (32 bit (11.11) 2003 4.0 (32
and and 64 (64 Server bit and
4.0.3 bit) bit) EE with 64 bit)
with with SP1 (32 (kernel
SP1 patch bit and 2.6),
cluster 64 bit) SLES 9
later and (32 bit
than latest and 64
June security bit)
2004, patches (kernel
10 2.6)
SPARC
(64 bit)
J2SE V5.2, 9 SPARC 11iV1 Windows RHEL RHEL
V5.3 (32 bit (11.11), 2000 3.0 3.0,
and 64 11iV2 Profes- with RHEL
bit) (11.23) sional update 4.0
with (64 Server/ 6 (32 (64
patch bit) Advanced bit) bit)
cluster Server (kernel (kernel
later with 2.4.x) 2.6),
than SP4 (32 or RHEL SLES 9
June bit) 4.0 (32 (64
2004, and bit and bit)
10 latest 64 bit) (kernel
SPARC security (kernel 2.6),
(64 patches, 2.6), SLES
bit) Windows SLES 9 10
2003 (32 bit
Server and 64
EE with bit)
SP1 (32 (kernel
bit and 2.6) or
64 bit) SLES
and 10,
latest RFAS
security 4.0 or
patches 4.1
Oracle V5.2, 9 SPARC 11iV1 Windows RHEL NA
10g V5.3 (32 bit (11.11) 2003 3.0
(10.1.2) and 64 (64 Server with
bit) bit) EE with update
with SP4 (32 6 (32
patch bit and bit)
cluster 64 bit) (kernel
later and 2.4.x),
than latest RHEL
June security 4.0 (32
2004, patches, bit and
10 Windows 64 bit)
SPARC XP (kernel
(64 Profes. 2.6),
bit) with SLES 9
SP1, or (32 bit
later and 64
(32 bit bit)
and 64 (kernel
bit) 2.6)
and
latest
security
patches
Oracle AIX V5.1 8 SPARC 11iV1 Windows RHEL NA
9i (32 bit (11.11) 2003 2.1 (32
(9.0.3) and 64 (64 Server bit)
bit) bit) EE with (kernel
with SP4 (32 2.2.x)
patch bit and
cluster 64 bit)
later and
than latest
June security
2004 patches,
Windows
XP
Profes-
sional
with
SP1, or
later
(32 bit
and 64
bit)
and
latest
security
patches
SAP Net- V5.2, 9 SPARC 11iV1 Windows RHEL RHEL 4
Weaver V5.3 (32 bit (11.11 2003 3.0 (64
2004 and 64 (64 Server with bit)
SR1 bit) bit) EE with update (kernel
with SP1 (32 6 (32 2.6),
patch bit and bit) SLES 9
cluster 64 bit) (kernel (64
later and 2.4.x), bit)
than latest RHEL (kernel
June security 4.0 (32 2.6)
2004, patches bit and
10 64 bit)
SPARC (kernel
(64 2.6),
bit) SLES 9
(32 bit
and 64
bit)
(kernel
2.6)
Sun V5.2 9 SPARC 11iV1 Windows RHEL NA
Java (32 bit (11.11) 2003 3.0
System and 64 (64 Server with
Web bit) bit) EE with update
Server with SP 1 6 (32
6.1 patch (32 bit bit)
cluster and 64 (kernel
later bit) 2.4.x)
than and
June latest
2004 security
patches,
Windows
XP
Profes-
sional
with SP
1, or
later
(32 bit
and 64
bit)
and
latest
security
patches
Tomcat V5.2, 9 SPARC 11iV1 Windows RHEL NA
5.0.28, V5.3 (32 bit (11.11) 2003 4.0 (32
5.5.12 and 64 (64 Server bit and
bit) bit) EE with 64 bit)
with SP 1 (kernel
patch (32 bit 2.6),
cluster and 64 SLES 9
later bit) (32 bit
than and and 64
June latest bit)
2004, security (kernel
10 patches 2.6)
SPARC
(64
bit)
Web- NA NA NA Windows RHEL NA
Sphere 2003 3.0
Commun- Server with
ity EE with update 6
Edition SP1 (32 (32 bit)
V1.0 bit and kernel
64 bit) 2.4.x),
and RHEL
latest 4.0.1
security (32
patches, bit and
Windows 64
XP Pro- bit)
fessional (kernel
with SP 2.6),
1, or SLES 9
later (32 bit
(32 bit and 64
and 64 bit)
bit) (kernel
and 2.6),
latest RFDC 5
security
patches
BEA V5.2, 9 SPARC 11iV1 Windows RHEL NA
WebLogic V5.3 (32 bit (11.11), 2000 3.0
8.1 and 64 11iV2 Profes- with
with bit) (11.23) sional update
SP5 with (64 Server/ 6 (32
patch bit) Advanced bit)
cluster Server (kernel
later with SP 2.4.x),
than 4 (32 RHEL
June bit) 4.0 (32
2004, and bit and
10 latest 64 bit)
SPARC security (kernel
(64 patches, 2.6),
bit) Windows SLES 9
2003 (32 bit
Server and 64
EE with bit)
SP 1 (kernel
(32 bit 2.6)
and 64
bit)
and
and
latest
security
patches,
Windows
XP Pro-
fessional
with
SP1, or
later
(32 bit
and 64
bit)
and
latest
security
patches
BEA NA 9 SPARC 11iV1 Windows RHEL NA
WebLogic (32 bit (11.11), 2000 3.0
Server and 64 11iV2 Profes- with
bit) (11.23) sional update
with (64 Server 6 (32
patch bit) Advanced bit)
cluster Server (kernel
later with 2.4.x),
than SP4 (32 RHEL
June bit) 4.0 (32
2004, and bit and
10 latest 64 bit)
SPARC security (kernel
(64 patches, 2.6),
bit) Windows SLES 9
2003 (32 bit
Server and 64
EE with bit)
SP1 (32 (kernel
bit and 2.6)
64 bit)
and
latest
security
patches,
Windows
XP Pro-
fessional
with
SP1, or
later
(32 bit
and 64
bit)
and
latest
security
patches
Note 2: For Java Development Kit (JDK) 1.5 specifically, AIX V5.2 maintenance level 7 or AIX V5.3 maintenance level 3 are required.
The Program's specifications and specified operating environment information may be found in documentation accompanying the Program, if available, such as a read-me file, or other information published by IBM, such as an announcement letter. Documentation and other Program content may be supplied only in the English language.
Direct customer support: Installation and technical support is provided by Global Services. For more information call 800-IBM-4YOU (426-4968).
For technical support or assistance, contact your IBM representative or visit
Packaging
Composite Application Manager for SOA Platform V6.2 is distributed with:
This program, when downloaded from a Web site, contains the applicable IBM license agreement, and LI, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and LI will be stored in a directory such as LICENSE.TXT
Composite Application Manager for SOA Platform V6.2 uses the security and auditability features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.
To learn more about IBM Software Services or to contact a Software Services sales specialist, visit
IBM Tivoli software products are priced using IBM Tivoli's Enhanced Value-Based Pricing. The Enhanced Value-Based Pricing system is based upon the IBM Tivoli Environment- Managed Licensing Model, which uses a managed-environment approach whereby price is determined by what is managed rather than the number and type of product components installed.
For example, all servers monitored with IBM Tivoli's monitoring product (IBM Tivoli Monitoring) require entitlements sufficient for those servers. Other Tivoli products may manage clients, client devices, agents, network nodes, users, or other items, and are licensed and priced accordingly.
Unlike typical systems management licensing models that require entitlements of specific software components to specific systems, the IBM Tivoli Environment-Managed Licensing Model provides the customer flexibility to deploy its IBM Tivoli software products within its environment in a manner that can address and respond to the customer's evolving architecture. That is, as the architecture of a customer's environment changes, the customer's implementation of IBM Tivoli software can be altered, as needed, without affecting the customer's license requirements (as long as the customer does not exceed its entitlements to the software).
Under Enhanced Value-Based Pricing, licensing and pricing of server-oriented applications are determined based upon the server's use in the customer's environment. Typically, such applications are licensed and priced in a manner that corresponds to each installed and activated processor of the server managed by the IBM Tivoli application to help correlate price to value while offering a simple solution.
Where a server is physically partitioned, this approach is modified. This partitioning technique is the approach used with systems that have either multiple cards or multiple frames, each of which can be configured independently. For servers capable of physical partitioning (for example, IBM System p Scalable POWERparallel Systems® servers, Sun Ultra servers, and HP Superdome servers), an entitlement is required for each processor in the physical partition being managed by the Tivoli application. For example, assume that a server has 24 processors installed in aggregate. If this server is not partitioned, entitlements are required for all 24 processors. If, however, it is physically partitioned into three partitions, each containing eight processors, and Tivoli products were managing only one of the three partitions, then entitlements would be required for the eight processors on the physical partition managed by the IBM Tivoli application.
For servers with virtual or logical partitions, entitlements are required for all installed and activated processors on the server. For each IBM Tivoli application managing a clustered environment, licensing is based on the cumulative number of installed and activated processors on each server in the cluster. Where the cluster includes physically partitioned servers, the considerations described above concerning physically partitioned servers apply as well.
Enhanced Value-Based Pricing recognizes the convergence of RISC and UNIX®, and Microsoft Windows and Intel technologies, in order to simplify your licensing requirements, and to provide a smoother, more scalable model. Pricing and licensing does not differentiate between non-System z server platforms or operating systems. For some products, this platform neutrality extends to System z and other host servers as well.
Client device or client
A client device is a computing device that requests the execution of a set of commands, procedures, or applications from another computer system that is typically referred to as a server. Multiple client devices may share access to a common server. A client device generally has some processing capability or is programmable to allow a user to do work. Examples include, but are not limited to, notebook computers, desktop computers, desk side computers, technical workstations, appliances, automated teller machines, point-of-sale terminals, tills and cash registers, and kiosks.
Enterprise
An enterprise is a person or single entity and those subsidiaries with more than 50 percent ownership.
IBM Integrated Facility for Linux (IFL)
This optional facility enables additional processing capacity exclusively for Linux workload, with no effect on the model designation of a System z or S/390 server. Consequently, executing Linux workload on the IFL will not, in most cases, result in any increased IBM software charges for z/OS®, S/390, VM, VSE, or TPF operating systems and applications. There is, as indicated, a charge associated with the IFL, and there may also be a charge for applications that run on the IFL.
The IFL may be dedicated to a single Linux-mode logical partition or it may be shared by multiple Linux-mode logical partitions. Installations should note that the Linux workspace enabled by this facility will not support any of the traditional S/390 operating systems (OS/390®, TPF, VSE, or VM). Only Linux applications or Linux operating in conjunction with the Virtual Image Facility, an environment that operates within a logical partition or in native S/390 mode and provides the capability to create multiple Linux images, are supported by IBM S/390 IFL.
Managed processor (charging under full capacity in the managed environment)
Charges are based on the active processors on the machines in the computing environment affiliated with the program rather than on the server where the program is run. The managed processors, which require proof of entitlement PoEs, are defined in the LI program-unique terms.
Notes
Millions of Service Units (MSUs)
MSU is defined as millions of CPU service units per hour, which is the measure of capacity used to describe the computing power of the hardware processors on which S/390 or System z software runs. Processor MSU values are determined by the hardware vendor, IBM, or Software Compatible Vendors (SCVs).
For more detailed information about System z software pricing, go to
Partitions
A server's resources (CPU, memory, I/O, interconnects, and buses) may be divided according to the needs of the applications running on the server. This partitioning can be implemented with physical boundaries (Physical Partitions) or logical boundaries (Logical Partitions).
Physical Partitions are defined by a collection of processors dedicated to a workload and can be used with systems that have either multiple cards or multiple frames, each of which can be configured independently. In this method, the partitions are divided along hardware boundaries and processors, and the I/O boards, memory, and interconnects are not shared.
Logical Partitions are defined by software rather than hardware and allocate a pool of processing resources to a collection of workloads. These partitions, while separated by software boundaries, share hardware components and run in one or more physical partitions.
Processor (per processor charging under full capacity)
In full capacity charging, PoE must be acquired for all activated processors (available for use) that are on the server where the program or a component of the program is run.
Notes
Server
A server is a computer system that executes requested procedures, commands, or applications to one or more user or client devices over a network. A PoE must be obtained for each server on which the program or a component of the program is run or for each server managed by the program. Where blade technology is employed, each blade is considered a separate server.
Standby or backup systems
For programs running or resident on backup machines, IBM defines three types of situations: cold, warm and hot. In cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire other license or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if running at another enterprise's location.
As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes:
Cold: A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.
Warm: A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.
Hot: A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlements for this copy and there will generally be an additional charge.
Doing work includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data or other resources (for example, active linking with another machine, program, database or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch over between programs, databases, or other resources to occur.
In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files, or transactions, maintaining a heartbeat, active linking with another machine, program, database, or other resource), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.
A Value Unit is a pricing charge metric for program license entitlements that is based upon the quantity of a specific designated measurement used for a given program. Each program has a designated measurement. The most commonly used designated measurements are processor cores and MSUs. However, for select programs, there are other designated measurements such as servers, users, client devices, and messages. The number of Value Unit entitlements required for your specific implementation of the given program must be obtained from a conversion table associated with the program. You must obtain a PoE for the appropriate number of Value Unit entitlements for your implementation. The Value Unit entitlements of a given program cannot be exchanged, interchanged, or aggregated with Value Unit entitlements of another program. Whenever the designated measurement is a processor core, not all processors require the same number of Value Unit entitlements. To determine the number of Value Unit entitlements required, refer to the processor value unit conversion table on the Passport Advantage Web site
Product and licensing Web Sites
A complete list of IBM Tivoli products is available at
IBM Tivoli product licensing documents are available at
Through the Passport Advantage Agreement, you may receive discounted pricing based on their total volume of eligible products, across all IBM brands, acquired worldwide. The volume is measured by determining the total Passport Advantage points value of the applicable acquisitions. Passport Advantage points are only used for calculating the Entitled Passport Advantage discount.
To determine the required IBM Tivoli product configuration under Passport Advantage, the IBM Tivoli Enhanced Value-Based Pricing Model applies. The customer's environment is evaluated on a per-product basis.
Use the following two-step process to determine the total Passport Advantage points value:
The discounted pricing available through Passport Advantage is expressed in the form of Suggested Volume Prices (SVPs), which vary depending on the SVP level. Each SVP level is assigned a minimum total Passport Advantage point value, which must be achieved, in order to qualify for that SVP level.
Media packs and documentation packs do not carry Passport Advantage points and are not eligible for SVP discounting.
For additional information on Passport Advantage, refer to the following
The following Passport Advantage part number categories may be orderable:
The following example is provided to illustrate your licensing requirements.
References to processor-based licensing do not represent the actual number of entitlements required. Entitlement requirements are Value Unit-based, with the exception of IBM Tivoli Storage Manager. Processors referenced in these examples represent the designated measurement on which the required number of Value Unit entitlements will be calculated. The number of Value Units required per processor will depend on the processor type. For more information, refer to the Value Unit definition in IBM Tivoli Enhanced Value-Based Pricing terminology definitions. To determine the number of Value Unit entitlements required per processor, refer to the processor Value Unit conversion table on the Passport Advantage Web site
References to all other non-processor-based metrics do represent the actual number of entitlements required, unless other designated measurements are referenced or unless otherwise specified.
Pricing example for Composite Application Manager for SOA Platform V6.2
The customer's overall core environment includes:
Note: Linux on System z offerings may not be available for all Tivoli products. This licensing example assumes such availability. Linux on System z offerings have distinctly orderable part numbers in Passport Advantage, and should be used when ordering entitlements for IFLs running Linux.
If pricing products without a Linux on System z offering, you should exclude the z800 server entitlement requirement indicated below.
Composite Application Manager for SOA Platform is based upon the IBM Tivoli Environment-Managed Licensing Model. The customer wants to manage the applicable distributed server environment, which requires Value Unit entitlements associated with the following number of processors:
Quantity in Customer Processors to be
Systems Managed Environment Licensed
Uniprocessor 20 20
2-way 65 130
4-way 12 48
8-way 1 8
12-way (2 logical 1 12
partitions
14-way 1 14
16-way (2 physical 1 8
partitions, one of which
one of which is managed
by Tivoli applications)
24-way 1 24
z800 server with two 1 2
uniprocessor IFLs
(requires Linux on
System z availability)
Total Processors to be 266
licensed
|
|
| Ordering information |
The distributed product in this announcement is only available via Passport Advantage. It is not available as shrinkwrap.
Product group: Tivoli Product Identifier Description PID IBM Tivoli Composite Application Manager 5724-V07 for SOA Platform V6.2 Product category: Application Management
Passport Advantage customer: Media pack entitlement details
Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.
Entitled maintenance offerings description Tiv Composite App Mgr for SOA Platform Value Unit (PVUs) Tiv Comp App Mgr for SOA Platform Value Unit (PVUs) for Linux Sys z Media pack description Part number Tivoli Composite Application Manager for SOA Platform BJ0P6ML V6.2 MP ML
Orders for new licenses will be accepted now.
Shipment will begin on the planned availability date.
Ordering information in Passport Advantage
Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of Software Maintenance. Software Maintenance in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Maintenance will renew at the common anniversary date for twelve full months of maintenance.
Refer to the IBM International Passport Advantage Agreement and to the IBM Software Support Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.
Tradeup for Passport Advantage
A tradeup is available from IBM Tivoli Composite Application Manager for Applications 3 Agent Pack to IBM Tivoli Composite Application Manager for SOA Platform. To order for Passport Advantage, specify the desired part number from the following table:
Description Part number IBM Tivoli Composite Application Manager for D046CLL Applications 3 Agent Pack Processor Value Unit tradeup to IBM Tivoli Composite Application Manager for SOA Platform Processor Value Unit License and Software Maintenance 12 Months IBM Tivoli Composite Application Manager for D046BLL Applications 3 Agent Pack Linux on z Processor Value Unit tradeup to IBM Tivoli Composite Application Manager for SOA Platform Processor Value Unit License and Software Maintenance 12 Months
General ordering information
The quantity to be specified for the Passport Advantage part numbers in the following table is per required number of Processor Value Units. To order for Passport Advantage, specify the desired part number and quantity.
Description Part number IBM Tivoli Composite Application Manager for SOA D0443LL Platform Processor Value Unit License and Software Maintenance 12 Months IBM Tivoli Composite Application Manager for SOA E04UELL Platform Processor Value Unit Software Maintenance Annual Renewal IBM Tivoli Composite Application Manager for SOA D0444LL Platform Processor Value Unit Software Maintenance Reinstatement 12 Months IBM Tivoli Composite Application Manager for SOA D043XLL Platform Linux on z Processor Value Unit License and Software Maintenance 12 Months IBM Tivoli Composite Application Manager for SOA E04UBLL Platform Linux on z Processor Value Unit Software Maintenance Annual Renewal IBM Tivoli Composite Application Manager for SOA D043YLL Platform Linux on z Processor Value Unit Software Maintenance Reinstatement 12 Months
To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:
Description Part number IBM Tivoli Composite Application Manager for SOA BJ0P6ML Platform V6.2 media pack multilingual
IBM Tivoli Composite Application Manager for SOA Platform V6.2 is also available, via Web download,
from Passport Advantage.
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| Terms and conditions |
The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement (IPLA), IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.
This product is only available via Passport Advantage. It is not available as shrinkwrap.
Licensing: IPLA including the LI document and PoE govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.
This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.
Agreement for Acquisition of Software Maintenance:
The IBM Agreement for Acquisition of Software Maintenance (Z125-6011) applies for maintenance and does not require customer signatures.
This program is licensed under the IPLA, and the associated Agreement for Acquisition of Software Maintenance, which provides for support with ongoing access to releases and versions of the program. IBM includes one year of Software Maintenance with the initial license acquisition of each program acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option, if available. This program has a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours) as well as access to updates, releases, and versions of the program as long as support is in effect.
LI form number: L-ASIA-7CLT4P
The program's LI document will be available for review on the IBM Software License Agreement Web site
Limited warranty applies: Yes
Limited warranty: IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program. IBM will correct all program defects. You are responsible for the results obtained from the use of the program.
IBM provides you with access to IBM databases containing information on know program defects, defect corrections, restrictions, and bypasses at no additional charge. Consult the IBM Software Support Handbook for further information at
IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).
Program technical support: Technical support of a program product will be available for a minimum of five years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.
Money-back guarantee: If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.
For clarification, note that for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and for programs acquired under any of IBM On/Off Capacity on Demand (On/Off COD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.
Authorization for use on home/portable computer: You may not copy and use this program on another computer without paying additional license fees.
Volume orders (IVO): No
IBM International Passport Advantage Agreement:
Passport Advantage applies: Yes, and through the Passport Advantage Web site at
Usage restriction: Yes. Usage is limited to the quantity of Value Units licensed.
For additional information, refer to the LI document that is available on the IBM Software License Agreement Web site
Software Maintenance applies: Yes. Software Maintenance is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and Technical Support are provided by the Software Maintenance offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.
IBM includes one year of Software Maintenance with each program license acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option that is available.
While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions; and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at
Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.
For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage Web site at
IBM operational support services SoftwareXcel: No
System i Software Maintenance applies: No
Variable charges apply: No
Educational allowance available:
Not applicable.
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| IBM Electronic Services |
IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.
The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.
The Electronic Service Agent is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.
To learn how Electronic Services can work for you, visit
|
|
| Prices |
Information on charges is available at Web site
In the Electronic tools category, select the option for Purchase/upgrade tools.
Passport Advantage
For Passport Advantage and charges, contact your IBM representative or your authorized IBM Business Partner. Additional information is also available at
Business Partner information:
If you are an IBM Business Partner Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.
|
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| Order now |
To order, contact the Americas Call Centers or your local IBM representative.
To identify your local IBM representative, call 800-IBM-4YOU (426-4968).
Phone: 800-IBM-CALL (426-2255)
Fax: 800-2IBM-FAX (242-6329)
Internet: callserv@ca.ibm.com
Mail: IBM Teleweb Customer Support
ibm.com Sales Execution Center, Americas North
3500 Steeles Ave. East, Tower 3/4
Markham, Ontario
Canada
L3R 2Z1
Reference: YE001
The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.
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