IBM Sametime Unified Telephony 8.5.2 simplifies telephony integration into a social business environment
IBM Europe, Middle East, and Africa Software Announcement ZP11-0226May 18, 2011
ENUSZP11-0226.PDF
(Corrected on May 31, 2011)
Changed electronic availability date to June 1, 2011.
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| Overview |
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IBM® Sametime® is an award-winning platform for unified communications and collaboration. A critical component of your social business strategy, unified communications provides an immediate and cost effective way to take action across your extended organization.
IBM Sametime Unified Telephony adds capabilities for companies looking to integrate telecommunications into their existing unified communications and collaboration environment to improve collaboration, decision making, speed, and effectiveness of their business processes. It provides users with a consistent communications experience - a single unified phone number that can reach any device, telephony presence, incoming call management, click-to-call, click-to-conference, and softphone capability.
IBM Sametime Unified Telephony 8.5.2 simplifies telephony integration into a social business environment with:
- A new licensing option, the IBM Sametime Unified Telephony Lite Client, that enables telephony and video calls from the Sametime software already installed on your desktop with minimal infrastructure requirements.
- A new Sametime client for Google Android devices that includes a dialer to initiate SUT calls.
- User interface improvements to indicate who is speaking during multi-party calls.
- New intelligent name and number recognition inside the text chat window that makes it easier to reach out to others.
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| Key prerequisites |
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Refer to the Hardware requirements and Software requirements sections for details.
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| Planned availability date |
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June 01, 2011: Electronic availability
July 22, 2011: Media availability
Availability of programs with encryption algorithm in France is subject to French government approval.
Cryptography in this product is limited to password encryption, authentication, or digital signature.
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| Description |
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IBM Sametime Unified Telephony adds capabilities for companies looking to integrate telecommunications into their existing unified communications and collaboration environment to improve collaboration, decision making, speed, and effectiveness of their business processes. It provides users with a consistent communications experience - a single unified phone number that can reach any device, telephony presence, incoming call management, click-to-call, click-to-conference, and softphone capability.
IBM Sametime Unified Telephony leverages the existing telephony infrastructure, including legacy and IP telephone systems, in both single vendor or heterogeneous PBX environments, to help business improve collaboration and business processes.
These capabilities can be delivered consistently to all Sametime users, regardless of the phone system they are using, allowing businesses to leverage their existing telephony infrastructure, and deliver the value of unified communications and collaboration to all their users regardless of the company's migration plans to Internet Protocol (IP) telephony.
IBM Sametime Unified Telephony 8.5.2 new offerings and capabilities
A new licensing option, the IBM Sametime Unified Telephony Lite Client, provides an easy way to start on the journey towards unified communications:
- Transform your Sametime Connect Client into a softphone.
- Place and receive calls when configured with a certified telephony, audio, or video conferencing system.
- Additional features: click to call, dial through Quickfind or Dial Pad, raise or lower volume, mute, phonebook, call history.
- Requires Session Initiated Protocol (SIP) trunk from the Sametime Media Manager to a certified environment.
- For a list of certified environments, visit
New Mobile Sametime Unified Telephony capabilities on Google Android devices:
- Place a Sametime Unified Telephony call via a dialpad or by selecting a Sametime contact.
- Receive incoming Sametime Unified Telephony calls sent to unified number.
- Mobile user's telephony presence that reflects that they are on a call to other Sametime users.
- Call recipients see the user's unified phone number as caller ID.
- Change or lock the preferred device and override routing rules set from the desktop.
- Optionally, automatically update your Sametime location using the phone's GPS capabilities.
Additional Sametime Unified Telephony enhancements:
- User Interface improvements to indicate who is speaking during multi-party calls.
- New intelligent name and number recognition inside the Sametime text chat window and chat history that makes it easier to reach out to others with a single click.
- New Representational State Transfer (REST) APIs to support mobile devices, applications, or web pages.
The IBM Lotus® Sametime family is now called IBM Sametime.
Accessibility by people with disabilities
A US Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via the IBM website
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| Statement of direction |
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It is the intention of IBM to continue to offer high-performance, security-rich access, and robust tools that can help user enterprises manage their communications and collaboration needs, regardless of company size and industry focus.
All statements regarding IBM's plans, directions, and intent are subject to change or withdrawal without notice.
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| Program number |
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Program VRM Program name
number
5724-U79 8.5.2 IBM Sametime Unified
Telephony
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| Education support |
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IBM training provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM training website
Contact your IBM representative for course information.
IBM Software Services for Education provides education to support many IBM offerings. For a complete list of offerings visit the website at
IBM Software Services
IBM Software Services has extensive experience in helping organizations derive quantifiable business value from their IBM software investment. IBM Software Services can evaluate your environment and provide recommendations to help mitigate risks, speed deployment, and accelerate returns by:
- Assisting customers in moving from tangible proof points to full scale deployments
- Integrating products into a customer's existing environment
- Creating and customizing solutions based on specific customer needs
For more information, on IBM Software Services, visit the IBM Software Services for Lotus website
Consulting and Services
The complexities of integrating telephony, especially in multivendor environments, can present challenges for deployment. IBM and IBM Business Partners offer in-depth industry expertise, return on investment methodologies and systems integration experience that can help speed the successful planning and deployment of unified communications and collaboration.
IBM Global Technology Services offers significant experience in telephony and a variety of converged communications services: converged networks, IP telephony, unified messaging, collaboration, video communication, IP contact center and IPTV, as well as deep industry business process expertise that can help speed time to value. Converged Communications Services for Lotus Sametime Unified Telephony can help you implement an integrated unified communications solution for a more cohesive, collaborative, and responsive organization.
For more information, visit the following Lotus Unified Communications and Collaboration services website
IBM Business Partners who are certified to sell and implement Sametime Unified Telephony deliver a variety of services that complement IBM products and service offerings. Refer to the IBM Global Solution Directory for a listing of Unified Communications and Collaboration partner offerings that is located at
IBM and IBM Business Partners also have a variety of services to implement Sametime or expand your current Sametime environment in preparation for Sametime Unified Telephony. From planning, deploying, and optimizing, IBM Software Services for Lotus has in-depth skills and experience to create an environment ready for integration into a telephony environment.
For more information, visit the following IBM Software Services for Lotus Unified Communications and Collaboration services website
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| Offering Information |
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Product information is available via the Offering Information website
Also, visit the Passport Advantage® website
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| Publications |
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No publications are shipped with this product.
The IBM Publications Center
The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries.
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| Technical information |
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Specified operating environment
Hardware requirements
None.
Software requirements
For a detailed description of hardware and software requirements, refer to the product info center at
The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.
Planning information
Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express®. Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.
IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available.
Packaging
The License Information form numbers for IBM Sametime Unified Telephony are L-MCOS-8D3PTM, L-MCOS-89Q2SM, and L-MCOS-89Q2R5.
Security, auditability, and control
The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
Global Technology Services
Contact your IBM representative for the list of selected services available in your country, either as standard or customized offerings for the efficient installation, implementation, or integration of this product.
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| Ordering information |
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For ordering information, consult your IBM representative or authorized IBM Business Partner, or visit
This product is only available via Passport Advantage. It is not available as shrinkwrap.
Product information
Licensed function title Product group Product
category
IBM Sametime Unified Telephony Sametime Sametime
Call
IBM Sametime Unified Telephony Sametime Sametime
Connect
IBM Sametime Unified Telephony Sametime Sametime
Lite Client
Program name PID Charge unit
number description
IBM Sametime Unified Telephony Call 5724-U79 Per Authorized
User
IBM Sametime Unified Telephony 5724-U79 Per Authorized
Connect User
IBM Sametime Unified Telephony Lite 5724-U79 Per Authorized
Client User
Charge metrics definitions
Authorized User
Authorized User is the unit of measure by which this program is licensed. An Authorized User is an individual (named or unnamed) within or outside of your enterprise. The program may be installed on one or more computers or servers and accessed by the number of users authorized by the Proof of Entitlement (PoE). You must have an entitlement for each Authorized User accessing the program or any program component in any manner directly or indirectly (for example, via a multiplexing program, device, or application server) through any means.
Passport Advantage program licenses
IBM Sametime Unified Telephony
Part description Part
number
IBM Sametime Unified Telephony Call
IBM Sametime Unified Telephony Call Auth User Annual SW E04KFLL
S&S Rnwl
IBM Sametime Unified Telephony Call Auth User SW S&S D03LBLL
Reinst 12 Mo
IBM Sametime Unified Telephony Call Authorized User D03LALL
Lic+SW S&S 12 Mo
IBM Sametime Unified Telephony
Part description Part
number
IBM Sametime Unified Telephony Connect
IBM Sametime Unified Telephony Connect Auth User Annual E06WELL
SW S&S Rnwl
IBM Sametime Unified Telephony Connect Auth User Lic + D092ULL
SW S&S 12 Mo
IBM Sametime Unified Telephony Connect Auth User SW S&S D092VLL
Reinst 12 Mo
IBM Sametime Unified Telephony
Part description Part
number
IBM Sametime Unified Telephony Lite Client
IBM Sametime Unfd Telephony LiteClient Per Auth User SW D0JD9LL
S&S Reinstate 12 Mo
IBM Sametime Unified Telephony Lite Client Per Auth E0C23LL
User Annual SW S&S Rnwl
IBM Sametime Unified Telephony Lite Client Per Auth D0JDALL
User Lic + SW S&S 12 Mo
Passport Advantage trade-up licenses
IBM Sametime Unified Telephony
Precursor product Trade-up product Trade-up
part
number
IBM Sametime Unified
Telephony Call
IBM Sametime Unified IBM Sametime Unfd Telpny D0JPZLL
Telephony Lite Client Call from Lite Client per
AU TrdUp Lic + SW S&S 12
Passport Advantage supply
Program name/description Part
number
Sametime Unfd Telephony Call V8.5.2
IBM Sametime Unified Telephony Call V8.5.2 Linux(SLES) AH153ML
ML Media Pack
Sametime Unfd Telephony Cnnc V8.5.2
IBM Sametime Unified Telephony Cnnc V8.5.2 Linux(SUSE) AH154ML
ML Media Pack
Passport Advantage customer: Media pack entitlement details
Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.
Sametime Unfd Telephony Cnnc V8.5.2
Entitled maintenance Media packs description Part
offerings description number
Sametime Unified Telephony IBM Sametime Unified AH154ML
Connect Authorized User Telephony Cnnc V8.5.2
Linux(SUSE) ML Media Pack
Sametime Unfd Telephony Call V8.5.2
Entitled maintenance Media packs description Part
offerings description number
Sametime Unified Telephony IBM Sametime Unified AH153ML
Call Authorized User Telephony Call V8.5.2
Linux(SLES) ML Media Pack
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| Terms and conditions |
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.
Licensing
IBM International Program License Agreement including the License Information document and PoE govern your use of the program. PoEs are required for all authorized use.
Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.
This software license includes Software Subscription and Support (also referred to as Software Maintenance).
License Information form numbers
Program name Program Form number
number
IBM Sametime Unified Telephony 5724-U79 L-MCOS-8D3PTM,
L-MCOS-89Q2SM,
L-MCOS-89Q2R5
The program's License Information will be available for review on the IBM Software License Agreement website
Limited warranty applies
Yes
Limited warranty
IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.
IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at
IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).
Program technical support
Technical support of a program product version or release will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.
Money-back guarantee
For clarification, note that if for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.
For clarification, note that for programs acquired under the IBM International Passport Advantage Agreement, this term applies only to your first acquisition of the program.
International Passport Agreement
Volume orders (IVO)
No
Passport Advantage applies
Yes, and through the Passport Advantage website at
This product is only available via Passport Advantage. It is not available as shrinkwrap.
Software Subscription and Support (Software Maintenance)
Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.
IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available.
While your Software Subscription and Support (also referred to as Software Maintenance) is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at
Software Subscription and Support (also referred to as Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.
For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at
Other terms
System i Software Maintenance applies
No
Educational allowance available
Education allowance does not apply.
Education software allowance does not apply.
Special education prices are available for qualified customers through Passport Advantage.
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| IBM Electronic Services |
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.
The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.
The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.
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| Prices |
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Passport Advantage
For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner, or authorized IBM Business Partner for Software ValueNet®, if applicable. Additional information is also available at
Business Partner information
If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.
IBM Global Financing
IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, both from IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit
IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.
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| Announcement countries |
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All European, Middle Eastern and African countries except:
- Iran
- Libyan Arab Republic
- Sudan
- Syria
Trademarks
Electronic Service Agent is a trademark of IBM Corporation in the United States, other countries, or both.
IBM, Sametime, Lotus, Passport Advantage, Express and ValueNet are registered trademarks of IBM Corporation in the United States, other countries, or both.
Other company, product, and service names may be trademarks or service marks of others.
Terms of use
IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Reference to other products in this announcement does not necessarily imply those products are announced, or intend to be announced, in your country. Additional terms of use are located at:
For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page
