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| At a glance |
The new ThinkPad T41 notebooks for education feature:
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| Overview |
The ThinkPad® T41 notebook for education is an ideal computer for frequent travelers who need high performance in a lightweight package.
These models are available only to public or private K-12, or higher, accredited schools organized and operated exclusively for educational purposes for use by qualified students and teachers.
The ThinkPad T41 notebook models for education are for sale directly from IBM or through an Authorized Education Reseller. They are not available for resale to any other organization or individual.
Exciting new technology: The IBM Active Protection system, a ThinkVantage technology, helps protect your HDD from some damage that could be caused by shock. A system board-mounted sensor continuously monitors your ThinkPad notebook for sudden movement, and temporarily stops the HDD when a fall or similar event is predicted.
Excellent features and options
Light and portable: The ThinkPad T41 notebook is 26.6 mm (1.0 in) thin10 with optimal travel weight starting at 2.05 kg (4.5 lb)11 with travel bezel. Its approximate dimensions are 26.6 to 30.5 x 311 x 255 mm (1.0 to 1.2 x 12.2 x 10.0 in). The titanium composite cover gives you added strength.
Long battery operation12,13: Up to 4.7 hours on the standard six-cell system battery, up to 7.2 hours with the optional nine-cell high-capacity Li-Ion battery, and up to 9.2 hours with the optional nine-cell and bay batteries
ImageUltra services: Selected ThinkPad notebooks are enabled for ImageUltra.
For more information, visit
http://www.pc.ibm.com/us/think/thinkvantagetech/imageultra.html
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| Availability date |
April 20, 2004
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| Description |
The preload of this system has vitalsource KEY and the Personal Portable Library by Vital Source Technologies, Inc.
Vital Source Technologies, Inc. develops software for the education market which enables the electronic delivery of a variety of materials including class textbooks, great books, rich media, and customized content. IBM Education models are preloaded with the vitalsource KEY and the Personal Portable Library. The vitalsource KEY provides powerful tools for reading, searching, organizing, and annotating class materials. The Personal Portable Library delivers an existing repository of nearly 2,000 works including fiction, drama, poetry, philosophy, political theory, music, fine art, and numerous other disciplines.
Leadership design
Wi-Fi wireless lets you connect to a LAN without wires or cables. To connect to the Internet, the Cisco AP 1200, or similar device, and an Internet connection are required. This product has been tested and certified to be interoperable by the Wireless Ethernet Compatibility Alliance and is authorized to carry the Wi-Fi logo.
Processor technology: The new ThinkPad T41 notebook computer features the Intel Pentium M processor at 1.5 or 1.7 GHz with 1 MB on-die L2 cache and floating-point decimal for exceptional performance. All models include enhanced Intel SpeedStep technology with two performance modes:
Superior security and manageability
Operating system: Microsoft Windows XP Professional with selected applications
Communications: Modem and 1 Gigabit Ethernet LAN connection with IBM 11a/b/g Wi-Fi wireless
Multimedia: DVD movie playback does not require complementary graphics hardware on ThinkPad T41 systems that have a CD-RW/DVD drive and Windows XP Professional installed.
LCD TFT display: The ThinkPad T41 notebook comes with 358.1-mm (14.1-in) TFT display with 1024 x 768 resolution.
The display is measured diagonally.
Video modes
ATI Mobility Radeon 7500 (32 MB) with 1024 x 768 TFT display resolution
TFT LCD
Resolution Color depth
640 x 480 256, 64K, 16M
800 x 600 256, 64K, 16M
1024 x 768 256, 64K, 16M
1280 x 1024 256(14), 64K(14), 16M(14)
1600 x 1200 256(14), 64K(14), 16M(14)
2048 x 1536 256(14), 64K(14), 16M(14)
External monitor
Resolution Color Refresh rate (Hz)
640 x 480 256 60, 72, 75, 85, 90, 100, 120, 160
640 x 480 64K 60, 72, 75, 85, 90, 100, 120, 160
640 x 480 16M 60, 72, 75, 85, 90, 100, 120, 160
800 x 600 256 60, 70, 72, 75, 85, 90, 100, 120, 160
800 x 600 64K 60, 70, 72, 75, 85, 90, 100, 120, 160
800 x 600 16M 60, 70, 72, 75, 85, 90, 100, 120, 160
1024 x 768 256 60, 70, 72, 75, 85, 90, 100, 120,
150, 160
1024 x 768 64K 60, 70, 72, 75, 85, 90, 100, 120,
150, 160
1024 x 768 16M 60, 70, 72, 75, 85, 90, 100, 120,
150, 160
1280 x 1024 256 60, 70, 75, 85, 90, 100, 120, 160
1280 x 1024 64K 60, 70, 75, 85, 90, 100, 120, 160
1280 x 1024 16M 60, 70, 75, 85, 90, 100, 120, 160
1600 x 1200 256 60, 75, 85, 100, 120
1600 x 1200 64K 60, 75, 85, 100, 120
1600 x 1200 16M 60, 75, 85, 100, 120
2048 x 1536 256 60, 66, 70, 75
2048 x 1536 64K 60, 66, 70, 75
2048 x 1536 16M 60, 66, 70, 75
Keyboard with TrackPoint and enhanced features: The keyboard has the familiar layout of a ThinkPad notebook with function keys that allow you to quickly access system functions such as power-management control.
Just tap the TrackPoint to speed icon launches and help reduce keystrokes. The programmable center button enables fast scrolling of Web sites and documents or fast panning across wide spreadsheets. Switch to the innovative magnifying glass feature to enlarge screen views in any application.
Memory: The system has 512 MB of standard memory and can be configured for up to 2 GB of addressable memory. Memory options up to 1 GB DDR SO DIMMs each can be added in the two slots for memory expansion.
To achieve the maximum 2 GB to which memory can be expanded you need to replace the 512 MB card with a 1 GB card and add another 1 GB card in the extra slot.
Both 333 MHz and 266 MHz SO DIMM memory can be used in this system. The use of 133 MHz SO DIMM memory is not supported in the ThinkPad T41 systems.
PC Card: The Type III slot accommodates either two Type I, two Type II, or one Type III PC card. The slot supports CardBus adapters and a PC card.
Storage: The customer-removable HDD is 30 GB (4200 rpm) or 40 GB high-speed (5400 rpm).
Drives: 16x-10x-24x-8x max CD-RW/DVD combination drive.
A second HDD in the UltraBay Slim expands storage. The second HDD option, requiring an adapter, can be used with all ThinkPad T41 models.
Audio: Full-duplex audio on the system board and the integrated microphone allow voice annotation and audio. The system is equipped with audio in/out jacks for stereo speakers, headphone, or external microphone. The system supports Microsoft DirectSound applications.
Video: Digital visual interface for digital displays is supported through the optional ThinkPad Dock II, ThinkPad Mini-Dock, or ThinkPad Port Replicator II.
Infrared (IR): The system has one fast IR transceiver (up to 4 Mbps) for wireless file and data transfer and printing. The ThinkPad T41 notebook is designed for compliance with the Infrared Data Association (IrDA) IR data link specification V1.1.
Other features: The ThinkPad T41 systems include these ports:
PS/2® and serial port are not included, but both can be obtained through the optional ThinkPad Port Replicator II, ThinkPad Dock II, or ThinkPad Mini-Dock.
The USB ports, which connect external drives and other devices, are supported with Microsoft Windows XP Professional.
The 240-pin connector supports these optional docking solutions:
AC adapter
The ac adapter is an ac-to-dc converter that supplies the necessary power to the computer. The ac adapter also charges the battery pack when it is installed in the computer.
Li-Ion battery pack
Approximate operation and charging hours:
Non-IBM software: The non-IBM software programs listed in this section may be licensed to you under the non-IBM manufacturer's, supplier's, or publisher's terms and conditions. The non-IBM manufacturers, suppliers, or publishers are responsible for providing any service or support associated with these programs. The descriptions of these programs were obtained from information made available by these companies to the general public. IBM does not warrant these products. Some software may differ from its separately available version (if available), and may not include user manuals or all program function.
U.S. English Machines Software #1 (Windows XP Professional)
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| Warranty information |
For a copy of applicable product warranties write to:
IBM makes no representation or warranty regarding third-party products or services.
Telephone support may be subject to additional charges, even during the limited warranty period. For IBM machines with on-site labor, IBM will attempt to diagnose and resolve the problem remotely before sending a technician. For IBM machines with EasyServ service, IBM will attempt to diagnose and resolve the problem remotely before sending a courier.
All offers are subject to availability. IBM reserves the right to alter product offerings and specifications at any time without notice. IBM is not responsible for photographic or typographic errors.
The following features support use by people with disabilities:
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| Reference information |
Trademarks
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| Optional features |
The ThinkPad® T41 notebook is compatible with peripherals and software products that run on other IBM systems.
For the latest information on options available for the ThinkPad T41 models and other ThinkPad notebooks, visit
Part
Description number
ThinkPad Ultralight 8x DVD-ROM 22P9102
Ultrabay(TM) 2000 Drive
ThinkPad CD-RW/DVD Combo IV 22P6991
Ultrabay 2000 Drive
ThinkPad Zip 250 MB Ultrabay 2000 00N8253
Drive
ThinkPad Slim Drive Adapter for 62P4557
Ultrabay 2000 Drive
ThinkPad 24x-10x CD-ROM Ultrabay 2000 05K9233
Drive
ThinkPad Removable Diskette Drive(17) 08K9603
ThinkPad Second HDD Adapter for 08K6068
Ultrabay 2000(17)
ThinkPad Multi-Burner Ultrabay 2000 22P7015
Drive(17)
ThinkPad CD-RW/DVD Combo Ultrabay 73P3275
Enhanced Drive
ThinkPad Enhanced Drive Adapter for 73P3268
Ultrabay 2000(17)
ThinkPad DVD ROM Ultrabay Slim Drive 73P3270
ThinkPad CD-RW/DVD-ROM Combo Ultrabay 22P7011
Slim Drive
ThinkPad Monitor Stand 2001 22P5265
ThinkPad 72 W ac/dc Combo Adapter
U.S./Canada/LA 22P9010
EU1 22P9012
Japan 22P9011
Denmark 22P9013
South Africa/India 22P9014
U.K. 22P9015
Switzerland 22P9016
Italy 22P9017
Israel 22P9018
ANZ/ASEAN 22P9019
Argentina 22P9020
Brazil 22P9045
IBM USB Serial/Parallel Adapter 22P5298
Part
Description number
IBM FlatPanel Speakers
U.S. power cord 09N4175
EU1 power cord 10K0160
Denmark power cord 10K0161
South Africa power cord 10K0162
U.K./Ireland power cord 10K0163
Switzerland power cord 10K0164
Italy power cord 10K0165
Israel power cord 10K0166
Japan power cord 10K0167
Gem PC400 Smart Card Reader from IBM 31P8901
Intel(TM) PRO/Wireless LAN 2100 3B 31P8601
mini-PCI adapter
IBM 11a/b/g Wireless LAN MPCI
Adapter 31P9701
Japan 31P9702
IBM 11a/b/g Wireless CardBus
Adapter 31P9101
Japan 31P9102
Cisco Aironet Wireless 802.11b
Mini-PCI by IBM 31P8301
Mini-PCI Card (EMEA) 31P8303
Mini-PCI Card (Japan) 31P8302
Mini-PCI Card (China) 31P8304
IBM iLM300 MicroPortable Data/
Video Projector
U.S./Canada 0037-A03
LA/Mexico/Taiwan/Thailand 31P6904
U.K./Hong Kong/Singapore 31P6905
Australia/New Zealand 31P6911
Japan 31P6912
EMEA 31P6913
China 31P6914
Denmark 33L3532
Switzerland 33L3533
Italy 33L3534
IBM iLV300 ValueBased Data/Video 0038A03
Projector U.S. Canada
IBM iLC300 Conference Room Data/ 0039A03
Video Projector
IBM 64 MB USB 2.0 Memory Key 22P9024
IBM 256 MB USB 2.0 Memory Key 22P9025
ThinkPad 30 GB HDD 09N4268
ThinkPad High Speed 40 GB HDD 08K9816
ThinkPad Second HDD Adapter for 62P4554
Ultrabay Slim
ThinkPad Second HDD Adapter for 08K6068
Ultrabay 2000(17)
IBM 40 GB USB 2.0 HDD with 09N4255
Rapid Restore(TM)
IBM 128 MB PC2700 CL2.5 DDR 31P9828
SDRAM SO DIMM
IBM 256 MB PC2700 CL2.5 NP DDR 31P9830
SDRAM SO DIMM
IBM 512 MB PC2700 CL2.5 NP DDR 31P9832
SDRAM SO DIMM
Part
Description number
IBM 1 GB PC2700 CL2.5 NP DDR 31P9834
SDRAM SO DIMM
ThinkPad Multiple Battery Charger II 22P9040
ThinkPad Ultrabay Slim Li Polymer 08K8190
Battery
ThinkPad T40 Series High Capacity 08K8197
Li-Ion Battery
ThinkPad T40 Series Li-Ion Battery 08K8214
IBM Portable USB 2.0 CD-RW Drive 22P5297
IBM Portable USB CD-ROM Drive 33L5151
IBM USB Portable Diskette Drive 05K9276
IBM USB Numeric Keypad 33L3225
IBM Preferred USB Keyboard with 10K3849
two-port USB Hub (black)
IBM Rapid Access III USB Keyboard 22P5185
800 dpi ScrollPoint(TM) Optical Mouse 31P7405
(Metallic Black)
800 dpi Optical Travel Wheel Mouse 31P7410
800 dpi ScrollPoint Pro Optical Mouse 31P8700
(Metallic Black)
IBM USB Keyboard with UltraNav(TM) 31P8950
IBM USB Travel Keyboard with UltraNav 31P9490
ThinkPad Port Replicator II 74P6733
ThinkPad Dock II
without power cord
ANZ/ASEAN 287710A
with power cord
U.S. 287710U
Argentina 287710X
Brazil 287710P
Japan 287710J
Europe General power cord 287710G
EU1 67P8995
U.K. 67P8998
Denmark 67P8996
Israel 67P9001
Italy 67P9000
Saudi Arabia 92P3319
South Africa 67P8997
Switzerland 67P8999
ThinkPad Mini-Dock(18)
without power cord 2878-10A
with power cord
Japan 2878-10J
Brazil 2878-10P
U.S. 2878-10U
Argentina 2878-10X
Europe General 2878-10G
EU1 67P8984
Denmark 67P8985
South Africa 67P8986
U.K. 67P8987
Switzerland 67P8988
Italy 67P8989
Israel 67P8990
Saudi Arabia 92P2801
ThinkPad 72 W ac Adapter(18)
U.S./Canada/Latin America 02K6699
Japan 02K6700
Europe, Middle East, Africa 02K6701
with EU1 power cord
with Denmark power cord 02K6702
with Africa/India power cord 02K6703
with U.K. power cord 02K6704
with Switzerland power cord 02K6705
with Italy power cord 02K6706
with Israel power cord 02K6707
with ANZ/SEAN power cord 02K6708
with Argentina power cord 02K6709
ThinkPad Nylon Carrying Case 10K0207
ThinkPad Premiere Leather Carrying Case 10K0209
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| Publications |
ThinkPad data sheets and other publications are now available on the Web. Many can be downloaded or printed free of charge.
To view or print marketing publications or data sheets on ThinkPad notebooks, visit
To view, download, or print ThinkPad publications, visit
IBM Business Partners can order marketing collateral at
Follow the directions under Collateral by Product Family.
The Publication Notification System (PNS) is available by order number or product number. If you currently subscribe to PNS, you automatically receive notifications by e-mail. To subscribe, visit
To order the publications listed on the notification, call 800-879-2755, option 1.
The Publications Center is a worldwide central repository for IBM product
publications and marketing material. Extensive search facilities are
provided, as well as payment options via credit card. A large number of
publications are available online in various file formats, which can
currently be downloaded free of charge.
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| Services |
IBM services include business consulting, outsourcing, hosting services, applications, and other technology management.
These services help you learn about, plan, install, manage, or optimize your IT infrastructure for e-business. They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.
For more details on available services, contact your IBM representative, or visit
Your IBM representative can help you determine availability of standard and customized services.
For details on education offerings related to specific products, visit
Select your country, and then select the product as the category.
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| Technical information |
Physical specifications
Note: Actual specifications and weights may vary based on features, vendor components, or manufacturing processes. All weights and dimensions are approximate.
Accessories
Electrical specifications
Heat dissipation: 246 Btu/hr maximum
Heat emissions: 72 watts maximum
Air temperature for shipping and storage: -20° to 60°C (-4° to 140°F)
Acoustic noise level: Category 3D (office environment)
Note: All measurements are made in accordance with ISO 7779 and reported in conformance with ISO 9296.
Operating environment: ThinkPad computers are designed, built, and tested for high quality and reliability. When used properly in standard business environments, a ThinkPad system should be a reliable computing asset for many years. Harsh environments and abuse can damage ThinkPads since they are not intended to withstand extreme temperatures, dust, shock, or other severe physical environments. ThinkPad systems should not be used in unsuitable environments. For example, a ThinkPad system should not be used in non-stationary environments, such as in-vehicle installations, without additional casing or shock dissipation. IBM warrants that the ThinkPad notebook will conform to its Official Published Specifications when used in a suitable physical operating environment.
Air temperature
Note: The maximum temperature when the system is on is linearly decreased from 8,000 ft to 10,000 ft.
Relative humidity
Altitude: 10,000 ft maximum (3,048 m)
Agency approvals: System unit approvals:
The following operating systems support the ThinkPad T41 computer:
For information about support for these operating systems, visit
Note: Previous versions of these operating systems are not supported.
Operating systems other than those preinstalled on the systems may not provide full-feature function. To view considerations or Service Hints and Tips by operating system, visit
Contact your IBM representative for a list of supported features and options.
PC Card
The ThinkPad T41 computer conforms to the PC Card Standard 95, which encompasses both the former 16-bit Release 2.1 card standard and the new 32-bit CardBus card. Other PC card adapters that comply with the PC Card Standard may also function, but have not been tested by IBM.
IBM tests a large number of commonly used and available applications for compatibility with its ThinkPad systems, using supporting operating systems and configurations. In general, you can expect that most vendor applications designed to run on supported operating systems and Intel-compatible system architectures should be compatible with a ThinkPad system. Some configurations, however, may not be compatible.
IBM does not warrant or support vendor software products, nor guarantee compatibility of those products with IBM systems. Refer to the applicable warranty and license terms provided by the respective vendors.
ThinkPad T41 systems contain BIOS in flash ROM, and a GUI to set up the system and power-management features Windows users. BIOS provides the hardware instructions and interfaces designed to support the standard features of the ThinkPad T41 computer and to maintain compatibility with many software programs currently operating under Windows 98 Second Edition, Windows 2000, and Windows XP Professional.
Limitations: For a list of tips about running various versions of operating systems, visit the IBM electronic support site at
General
Windows 2000
Windows NT 4.0
Windows 98
OS/2 Warp V4.0 limitations
Cable orders: All required cables are included in the shipment group.
Installability: ThinkPad notebook systems require approximately 20 minutes for installation. Installation includes unpacking, setting up, and powering on the system. Additional time is required to install optional memory and other features.
Packaging: Depending on model, the shipment group contains the following items:
Shipment group
Passwords: These password protection mechanisms are available:
In addition, an optional locking device in the IBM security slot provides physical security.
The customer is responsible for evaluation, selection, and implementation of security features,
administrative procedures, and appropriate controls in application systems and communications
facilities.
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| Terms and conditions |
This product is available for purchase under the terms of the IBM Customer Agreement (ICA).
Each IBM machine is manufactured from parts that may be new or used. In some cases, a machine may not be new and may have been previously installed.
Regardless, IBM warranty terms apply.
IBM Global Financing: Yes
In the United States, call 800-IBM-SERV (426-7378), or write to:
Warranty period
Optional IBM features initially installed in an IBM system carry the same warranty period as the system. If installed after the initial system installation, they carry the balance of the system warranty or the optional feature warranty, whichever is greater.
Warranty service: If required, IBM provides repair or exchange service depending on the type of warranty service specified below for the machine. An IBM technician will attempt to resolve your problem over the telephone. You must follow IBM's problem determination and resolution procedures. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are response time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country and location specific information.
Customer Replaceable Unit (CRU) (keyboard, mouse, speaker, memory, HDD, and other easily replaceable parts) service and courier or depot service (ThinkPad EasyServ) for other selected parts.
CRU service: IBM will ship these parts to you for your replacement. If IBM instructs you to return the replaced CRU, you are responsible for returning it to IBM in accordance with IBM's instructions. If you do not return the defective CRU, if IBM so instructs, within 30 days of your receipt of the replacement CRU, IBM may charge you for the replacement.
Courier or depot service: You will disconnect the failing machine for collection arranged by IBM. IBM will provide you with a shipping container for you to return your machine to a designated service center. A courier will pick up your machine and deliver it to the designated service center. Following its repair or exchange, IBM will arrange the return delivery of the machine to your location. You are responsible for its installation and verification.
This type of service is called ThinkPad EasyServ in the U.S.
Call IBM at 800-IBM-SERV (426-7378) to assist with problem isolation for hardware to determine if warranty service is required. Telephone support may be subject to additional charges, even during the limited warranty period. If a hardware problem is identified, the Support Center will either initiate the shipment of a CRU or arrange for a courier to pick up the system for overnight delivery (where available) to the repair location. Most repairs should be made within 48 hours after the system is received at the repair location (actual repair time may vary). Keep the original shipping carton for shipping to the repair location. If the original shipping carton is not available, the courier will deliver a shipping carton and return to pick up the system for delivery to the repair location.
International Warranty Service (IWS): IWS is available during the warranty period to customers who travel or relocate to countries where their computer is sold and serviced by IBM or IBM resellers authorized to perform warranty service. Eligible IBM computers are identified by their four-digit machine type.
You can obtain IWS through the method of service, such as CRU, depot, carry-in, or on-site, provided in the servicing country. Service methods and procedures vary by country, and some service or parts may not be available in all countries. Service centers in certain countries may not be able to service all models of a particular machine type. In addition, some countries may have fees and restrictions that apply at the time of service.
To determine the eligibility of your computer and to view a list of countries where service is available, visit
For more information on IWS, refer to Services Announcement 601-034 , dated September 25, 2001.
Licensing: Programs included with this product are licensed under the terms and conditions of the License Agreements that are shipped with the system.
ServiceElect and ServiceSuite provide hardware warranty service upgrades, maintenance, and selected annuity support services in one agreement.
Warranty service upgrade: During the warranty period, warranty service upgrade provides an enhanced level of on-site service for an additional charge. A warranty service upgrade must be purchased during the warranty period and is for a fixed term (duration). It is not refundable or transferable and may not be prorated. If required, IBM will provide the warranty service upgrade enhanced level of on-site service acquired by the customer. Service levels are response time objectives and are not guaranteed.
An IBM technician will attempt to resolve your problem over the telephone. You must follow IBM's problem determination and resolution procedures. Scheduling of service will depend upon the time of your call and is subject to parts availability. If applicable, parts that are considered CRUs will be provided as part of the machine's standard warranty CRU service.
IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well-lit, and suitable for the purpose.
The following warranty service upgrade option is available: On-site service IBM on-site repair (IOR), 9 hours per day, Monday through Friday excluding holidays, next-business-day (NBD) response.
Maintenance service: If required, IBM provides repair or exchange service depending on the type of maintenance service specified below for the machine. An IBM technician will attempt to resolve your problem over the telephone. You must follow IBM's problem determination and resolution procedures. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are response time objectives and are not guaranteed.
CRU service: If your problem can be resolved with a CRU (keyboard, mouse, speaker, memory, HDD, and other easily replaceable parts), IBM will ship these parts to you for replacement by you. If IBM instructs you to return the replaced CRU, you are responsible for returning it to IBM in accordance with IBM's instructions. If you do not return the defective CRU, if IBM so instructs, within 30 days of your receipt of the replacement CRU, IBM may charge you for the replacement.
Courier or depot service (ThinkPad EasyServ): You will disconnect the failing machine for collection arranged by IBM. IBM will provide you with a shipping container for you to return your machine to a designated service center. A courier will pick up your machine and deliver it to the designated service center. Following its repair or exchange, IBM will arrange the return delivery of the machine to your location. You are responsible for its installation and verification.
On-site service: IOR, IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well-lit, and suitable for the purpose.
The following on-site service option is available: IOR, 9 hours per day, Monday through Friday excluding holidays, NBD response.
Maintenance services are available for existing ICA legacy contracts. The preferred go-to-market offerings are ServiceElect. However, ICA legacy contracts will still be available for current customers until they are withdrawn.
Alternative service (warranty service upgrades): During the warranty period, warranty service upgrade provides an enhanced level of on-site service for an additional charge. A warranty service upgrade must be purchased during the warranty period and is for a fixed term (duration). It is not refundable or transferable and may not be prorated. If required, IBM will provide the warranty service upgrade enhanced level of on-site service acquired by the customer. Service levels are response time objectives and are not guaranteed.
An IBM technician will attempt to resolve your problem over the telephone. You must follow IBM's problem determination and resolution procedures. Scheduling of service will depend upon the time of your call and is subject to parts availability. If applicable, parts that are considered CRUs will be provided as part of the machine's standard warranty CRU service.
IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well-lit, and suitable for the purpose.
The following warranty service upgrade option is available: On-site service IOR, 9 hours per day, Monday through Friday excluding holidays, NBD response.
Maintenance service: If required, IBM provides repair or exchange service depending on the type of maintenance service specified below for the machine. An IBM technician will attempt to resolve your problem over the telephone. You must follow IBM's problem determination and resolution procedures. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are response time objectives and are not guaranteed.
CRU service: If your problem can be resolved with a CRU (keyboard, mouse, speaker, memory, HDD, and other easily replaceable parts), IBM will ship these parts to you for replacement by you. If IBM instructs you to return the replaced CRU, you are responsible for returning it to IBM in accordance with IBM's instructions. If you do not return the defective CRU, if IBM so instructs, within 30 days of your receipt of the replacement CRU, IBM may charge you for the replacement.
The following maintenance service options are available:
Courier or depot service (ThinkPad EasyServ): You will disconnect the failing machine for collection arranged by IBM. IBM will provide you with a shipping container for you to return your machine to a designated service center. A courier will pick up your machine and deliver it to the designated service center. Following its repair or exchange, IBM will arrange the return delivery of the machine to your location. You are responsible for its installation and verification.
On-site service: IOR, 9 hours per day, Monday through Friday excluding holidays, NBD response. IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well-lit, and suitable for the purpose. On-site service is not available in all countries, and some countries have kilometer or mileage limitations from an IBM service center. In those locations where on-site service is not available, the normal in-country service delivery is used. Some repairs may require sending the ThinkPad to a service center for repair.
Warranty service: IBM is now shipping machines with selected non-IBM parts that contain an IBM field replaceable unit (FRU) part number label. These parts are to be serviced during the IBM warranty period. IBM is covering the service on these selected non-IBM parts as an accommodation to customers, and normal warranty service procedures for the IBM machine apply.
Warranty service upgrades and maintenance services: Under certain conditions, IBM Integrated Technology Services repairs selected non-IBM parts at no additional charge for machines that are covered under a warranty service upgrade or maintenance services.
IBM Service provides hardware problem determination on non-IBM parts (adapter cards, PCMCIA cards, disk drives, memory, and so forth) installed within IBM systems covered under the IBM warranty service upgrade or maintenance services and provide the labor to replace the failing parts at no additional charge. If IBM has technical service agreements with the manufacturers of the failing part, or if the failing part is an accommodations part (a part with an IBM FRU label), IBM may also source and replace the failing parts at no additional charge. For all other non-IBM parts, customers are responsible for sourcing the parts. Installation labor is provided at no additional charge, if the machine is covered under a warranty service upgrade or maintenance services.
IBM hourly service rate classification: One
International service for ThinkPads: International service for ThinkPads is a hardware repair service for customers who have purchased an IBM warranty service upgrade, maintenance services, or packaged offerings. This service is provided at no additional charge. International service is available wherever IBM sells and services ThinkPad products. Customers are required to register for this service.
For more information, refer to Services Announcement 698-019 , dated March 24, 1998. To register, call one of the following offices:
Warranty and maintenance options: The announced products may be eligible for ServicePacs for warranty and maintenance options, convenient prepackaged offerings for warranty service upgrades and maintenance services.
Installation services: The announced products may be eligible for ServicePacs for installation services, convenient prepackaged offerings for installation services. Refer to the Prices section for information on the availability of ServicePac offerings.
For additional ServicePac information, visit:
Field-installable features: Yes
Model conversions: No
Machine installation: Customer setup; customers are responsible for installation according to the instructions IBM provides with the machine.
Graduated charges:
No. This product does not contain licensed internal code or
licensed machine code.
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| Prices |
The prices provided in this announcement are suggested retail prices for the U.S. only and are provided for your information only. Dealer prices may vary, and prices may also vary by country. Prices are subject to change without notice. For additional information and current prices, contact your local IBM representative.
Machine IBM
Part type/ list
Description number model price(19)
Software #1 (Windows XP Professional)
30 GB HDD, Intel 23734JU 2373-4JU $2,299
Pentium(TM) M 1.5 GHz
processor (with 1 MB
L2 cache), 512 MB,
24x/24x/24x/8x max
CD-RW/DVD drive,
32 MB Mobility Radeon
7500 graphics chipset,
IBM 11a/b/g wireless,
6-cell battery,
14.1-in TFT 1024 x 768
40 GB HS HDD, Intel 23734KU 2373-4KU 2,599
Pentium M 1.7 GHz
processor (with 1 MB
L2 cache), 512 MB,
24x/24x/24x/8x max
CD-RW/DVD drive,
32 MB Mobility Radeon
7500 graphics chipset,
IBM 11a/b/g wireless,
6-cell battery,
14.1-in TFT 1024 x 768
Part
Description number
2-year IOR 9 x 5 NBD 30L9190
3-year IOR 9 x 5 NBD 30L9197
4-year IOR 9 x 5 NBD 69P9198
5-year IOR 9 x 5 NBD 69P9200
4-year P&L P/U Depot 69P9199
5-year P&L P/U Depot 69P9201
Part
Description number
1-year IOR 9 x 5 NBD 69P9381
1-year P&L P/U Depot 69P9380
2-year IOR 9 x 5 NBD 96P2075
2-year P&L P/U Depot 96P2074
Part
Description number
Basic Installs 1 to 25 units 21P2001
For ServicePac prices, visit
Alternative service (warranty service upgrades)
IOR
9 x 5
for ThinkPads with
a 3-year warranty
$147
Maintenance services
EasyServ
1-year 1-year IOR
courier depot 9 x 5
$315 $378
For ServiceElect (ESA) Maintenance Service Charges, contact IBM Global Services at 888-IBM-4343 (426-4343).
IBM Global Financing: IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, both from IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit
IBM Global Financing offerings are provided through IBM Credit LLC in the United States and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.
Financing offering/capabilities: Financing solutions from IBM Global Financing can help you stretch your budget and affordably acquire the new product. But beyond the initial acquisition, our end-to-end approach to IT management can also help keep your technologies current, reduce costs, minimize risk, and preserve your ability to make flexible equipment decisions throughout the entire technology life cycle.
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