New IBM ThinkPad T41 notebook computers for education feature great performance in a lightweight package

IBM United States Hardware Announcement 104-143
April 20, 2004

 ENUS104-143.PDF (120KB)

Table of contents   Document options  
At a glance Optional features
Overview Publications
Availability date Services
Description Technical information
Warranty information Terms and conditions
Reference information Prices
 
Printable version

 
At a glance

Image

The new ThinkPad T41 notebooks for education feature:


 
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Overview

The ThinkPad® T41 notebook for education is an ideal computer for frequent travelers who need high performance in a lightweight package.

These models are available only to public or private K-12, or higher, accredited schools organized and operated exclusively for educational purposes for use by qualified students and teachers.

The ThinkPad T41 notebook models for education are for sale directly from IBM or through an Authorized Education Reseller. They are not available for resale to any other organization or individual.

Exciting new technology: The IBM Active Protection system, a ThinkVantage™ technology, helps protect your HDD from some damage that could be caused by shock. A system board-mounted sensor continuously monitors your ThinkPad notebook for sudden movement, and temporarily stops the HDD when a fall or similar event is predicted.

Excellent features and options

Light and portable: The ThinkPad T41 notebook is 26.6 mm (1.0 in) thin10 with optimal travel weight starting at 2.05 kg (4.5 lb)11 with travel bezel. Its approximate dimensions are 26.6 to 30.5 x 311 x 255 mm (1.0 to 1.2 x 12.2 x 10.0 in). The titanium composite cover gives you added strength.

Long battery operation12,13: Up to 4.7 hours on the standard six-cell system battery, up to 7.2 hours with the optional nine-cell high-capacity Li-Ion battery, and up to 9.2 hours with the optional nine-cell and bay batteries

ImageUltra™ services: Selected ThinkPad notebooks are enabled for ImageUltra.

For more information, visit

http://www.pc.ibm.com/us/think/thinkvantagetech/imageultra.html
 
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Availability date

April 20, 2004
 
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Description

ThinkPad T41 features

The preload of this system has vitalsource KEY and the Personal Portable Library by Vital Source Technologies, Inc.

Vital Source Technologies, Inc. develops software for the education market which enables the electronic delivery of a variety of materials including class textbooks, great books, rich media, and customized content. IBM Education models are preloaded with the vitalsource KEY and the Personal Portable Library. The vitalsource KEY provides powerful tools for reading, searching, organizing, and annotating class materials. The Personal Portable Library delivers an existing repository of nearly 2,000 works including fiction, drama, poetry, philosophy, political theory, music, fine art, and numerous other disciplines.

Leadership design

Wi-Fi wireless lets you connect to a LAN without wires or cables. To connect to the Internet, the Cisco AP 1200, or similar device, and an Internet connection are required. This product has been tested and certified to be interoperable by the Wireless Ethernet Compatibility Alliance and is authorized to carry the Wi-Fi logo.

Processor technology: The new ThinkPad T41 notebook computer features the Intel Pentium M processor at 1.5 or 1.7 GHz with 1 MB on-die L2 cache and floating-point decimal for exceptional performance. All models include enhanced Intel SpeedStep technology with two performance modes:

Superior security and manageability

Operating system: Microsoft™ Windows™ XP Professional with selected applications

Communications: Modem and 1 Gigabit Ethernet LAN connection with IBM 11a/b/g Wi-Fi wireless

Multimedia: DVD movie playback does not require complementary graphics hardware on ThinkPad T41 systems that have a CD-RW/DVD drive and Windows XP Professional installed.

LCD TFT display: The ThinkPad T41 notebook comes with 358.1-mm (14.1-in) TFT display with 1024 x 768 resolution.

The display is measured diagonally.

Video modes

ATI Mobility Radeon 7500 (32 MB) with 1024 x 768 TFT display resolution

             TFT LCD
 
Resolution   Color depth
 
 640 x 480   256,     64K,     16M
 800 x 600   256,     64K,     16M
1024 x 768   256,     64K,     16M
1280 x 1024  256(14), 64K(14), 16M(14)
1600 x 1200  256(14), 64K(14), 16M(14)
2048 x 1536  256(14), 64K(14), 16M(14)
 
                     External monitor
 
Resolution   Color   Refresh rate (Hz)
 
 640 x 480    256    60, 72, 75, 85, 90, 100, 120, 160
 640 x 480    64K    60, 72, 75, 85, 90, 100, 120, 160
 640 x 480    16M    60, 72, 75, 85, 90, 100, 120, 160
 800 x 600    256    60, 70, 72, 75, 85, 90, 100, 120, 160
 800 x 600    64K    60, 70, 72, 75, 85, 90, 100, 120, 160
 800 x 600    16M    60, 70, 72, 75, 85, 90, 100, 120, 160
1024 x 768    256    60, 70, 72, 75, 85, 90, 100, 120,
                     150, 160
1024 x 768    64K    60, 70, 72, 75, 85, 90, 100, 120,
                     150, 160
1024 x 768    16M    60, 70, 72, 75, 85, 90, 100, 120,
                     150, 160
1280 x 1024   256    60, 70, 75, 85, 90, 100, 120, 160
1280 x 1024   64K    60, 70, 75, 85, 90, 100, 120, 160
1280 x 1024   16M    60, 70, 75, 85, 90, 100, 120, 160
1600 x 1200   256    60, 75, 85, 100, 120
1600 x 1200   64K    60, 75, 85, 100, 120
1600 x 1200   16M    60, 75, 85, 100, 120
2048 x 1536   256    60, 66, 70, 75
2048 x 1536   64K    60, 66, 70, 75
2048 x 1536   16M    60, 66, 70, 75

Keyboard with TrackPoint and enhanced features: The keyboard has the familiar layout of a ThinkPad notebook with function keys that allow you to quickly access system functions such as power-management control.

Memory: The system has 512 MB of standard memory and can be configured for up to 2 GB of addressable memory. Memory options up to 1 GB DDR SO DIMMs each can be added in the two slots for memory expansion.

To achieve the maximum 2 GB to which memory can be expanded you need to replace the 512 MB card with a 1 GB card and add another 1 GB card in the extra slot.

Both 333 MHz and 266 MHz SO DIMM memory can be used in this system. The use of 133 MHz SO DIMM memory is not supported in the ThinkPad T41 systems.

PC Card: The Type III slot accommodates either two Type I, two Type II, or one Type III PC card. The slot supports CardBus adapters and a PC card.

Storage: The customer-removable HDD is 30 GB (4200 rpm) or 40 GB high-speed (5400 rpm).

Drives: 16x-10x-24x-8x max CD-RW/DVD combination drive.

A second HDD in the UltraBay Slim expands storage. The second HDD option, requiring an adapter, can be used with all ThinkPad T41 models.

Audio: Full-duplex audio on the system board and the integrated microphone allow voice annotation and audio. The system is equipped with audio in/out jacks for stereo speakers, headphone, or external microphone. The system supports Microsoft DirectSound applications.

Video: Digital visual interface for digital displays is supported through the optional ThinkPad Dock II, ThinkPad Mini-Dock, or ThinkPad Port Replicator II.

Infrared (IR): The system has one fast IR transceiver (up to 4 Mbps) for wireless file and data transfer and printing. The ThinkPad T41 notebook is designed for compliance with the Infrared Data Association (IrDA) IR data link specification V1.1.

Other features: The ThinkPad T41 systems include these ports:

PS/2® and serial port are not included, but both can be obtained through the optional ThinkPad Port Replicator II, ThinkPad Dock II, or ThinkPad Mini-Dock.

The USB ports, which connect external drives and other devices, are supported with Microsoft Windows XP Professional.

The 240-pin connector supports these optional docking solutions:

AC adapter

The ac adapter is an ac-to-dc converter that supplies the necessary power to the computer. The ac adapter also charges the battery pack when it is installed in the computer.

Li-Ion battery pack

Approximate operation and charging hours:

Software

Non-IBM software: The non-IBM software programs listed in this section may be licensed to you under the non-IBM manufacturer's, supplier's, or publisher's terms and conditions. The non-IBM manufacturers, suppliers, or publishers are responsible for providing any service or support associated with these programs. The descriptions of these programs were obtained from information made available by these companies to the general public. IBM does not warrant these products. Some software may differ from its separately available version (if available), and may not include user manuals or all program function.

IBM software available for download from the Web

Software that may be included or preloaded on the system

U.S. English Machines Software #1 (Windows XP Professional)


 
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Warranty information

For a copy of applicable product warranties write to:

IBM makes no representation or warranty regarding third-party products or services.

Telephone support may be subject to additional charges, even during the limited warranty period. For IBM machines with on-site labor, IBM will attempt to diagnose and resolve the problem remotely before sending a technician. For IBM machines with EasyServ service, IBM will attempt to diagnose and resolve the problem remotely before sending a courier.

All offers are subject to availability. IBM reserves the right to alter product offerings and specifications at any time without notice. IBM is not responsible for photographic or typographic errors.

Accessibility by people with disabilities

The following features support use by people with disabilities:


 
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Reference information
1
Mobile Intel Pentium processors feature Intel SpeedStep technology. Processor speed can be reduced to conserve battery power.
2
Recognizes up to 2.0 GB of addressable memory in these models. Memory options up to 1 GB DDR SO DIMMs each can be added in the two slots for memory expansion.
3
GB equals one billion bytes when referring to HDD. Accessible capacity may vary. Up to 4 GB is used in service partition.
4
Variable read rate. Actual playback speed varies and is often less than the maximum possible.
5
For combination drives, maximum speeds are given in the following order: CD-W, CD-RW, CD-R, and DVD-R.
6
The V.90 modem can receive data at up to 56 Kbps from a compatible service provider and transmit data at up to 31.2 Kbps. Public networks currently limit maximum download speeds to about 53 Kbps. Actual speeds depend on many factors and are often less than the maximum possible.
7
Public network download speeds are limited to 53 Kbps. Upload speeds are limited to 48 Kbps for V.92 modems. Actual speeds depend on many factors and are often less than the maximum possible. V.92 functions and speeds require a compatible phone line and server equipment, and download of V.92 support device driver when available. Check with your telephone and Internet service providers for availability.
8
11a, 11b, and 11g wireless are based on IEEE 802.11a, 802.11b, and 802.11g. An adapter with 11 a/b or 11/a/b/g can communicate on either or any of these formats; the actual connection is based on the access point to which it connects.
9
Requires download of Client Security software from the Web.
10
Thickness may vary at certain points on the system.
11
Actual weight may vary depending on vendor components, or manufacturing process, or options. Weight includes battery and optional travel bezel instead of the standard optical drive in the Ultrabay Plus.
12
Recharge time also varies.
13
These model numbers achieved the Ziff Davis Media Inc.'s Business Winstone 2002 BatteryMark V1.0 battery rundown time of at least the time shown. This test was performed without independent verification by the VeriTest testing division of Lionbridge Technologies, Inc. (VeriTest) nor Ziff Davis Media Inc.; neither Ziff Davis Media Inc. nor VeriTest makes any representations or warranties as to these test results. For a description of the environment under which the test was performed, visit
http://www.ibm.com/pc/ww/thinkpad/batterylife.
Battery life (and recharge times) varies based on many factors including screen brightness, applications, features, power management, battery conditioning, and other customer preferences.
14
Supported in panning mode.
15
Models with IBM Embedded Security Subsystem only.
16
Update Connector is available to registered ThinkPad customers during the warranty period at no charge. Line charges may apply.

Trademarks

 
ThinkVantage, UltraNav, UltraConnect, ImageUltra, Ultrabay, Rapid Restore, and Update Connector are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
ThinkPad, TrackPoint, ThinkLight, PS/2, OS/2, eServer, and xSeries are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Intel and Pentium are trademarks of Intel Corporation.
 
Microsoft and Windows are trademarks of Microsoft Corporation.
 
Other company, product, and service names may be trademarks or service marks of others.

 
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Optional features

The ThinkPad® T41 notebook is compatible with peripherals and software products that run on other IBM systems.

For the latest information on options available for the ThinkPad T41 models and other ThinkPad notebooks, visit

Options

                                                     Part
Description                                          number
 
ThinkPad Ultralight 8x DVD-ROM                       22P9102
 Ultrabay(TM) 2000 Drive
ThinkPad CD-RW/DVD Combo IV                          22P6991
 Ultrabay 2000 Drive
ThinkPad Zip 250 MB Ultrabay 2000                    00N8253
 Drive
ThinkPad Slim Drive Adapter for                      62P4557
 Ultrabay 2000 Drive
ThinkPad 24x-10x CD-ROM Ultrabay 2000                05K9233
 Drive
ThinkPad Removable Diskette Drive(17)                08K9603
ThinkPad Second HDD Adapter for                      08K6068
 Ultrabay 2000(17)
ThinkPad Multi-Burner Ultrabay 2000                  22P7015
 Drive(17)
ThinkPad CD-RW/DVD Combo Ultrabay                    73P3275
 Enhanced Drive
ThinkPad Enhanced Drive Adapter for                  73P3268
 Ultrabay 2000(17)
ThinkPad DVD ROM Ultrabay Slim Drive                 73P3270
ThinkPad CD-RW/DVD-ROM Combo Ultrabay                22P7011
 Slim Drive
ThinkPad Monitor Stand 2001                          22P5265
ThinkPad 72 W ac/dc Combo Adapter
 U.S./Canada/LA                                      22P9010
 EU1                                                 22P9012
 Japan                                               22P9011
 Denmark                                             22P9013
 South Africa/India                                  22P9014
 U.K.                                                22P9015
 Switzerland                                         22P9016
 Italy                                               22P9017
 Israel                                              22P9018
 ANZ/ASEAN                                           22P9019
 Argentina                                           22P9020
 Brazil                                              22P9045
IBM USB Serial/Parallel Adapter                      22P5298
 
                                                     Part
Description                                          number
 
IBM FlatPanel Speakers
 U.S. power cord                                     09N4175
 EU1 power cord                                      10K0160
 Denmark power cord                                  10K0161
 South Africa power cord                             10K0162
 U.K./Ireland power cord                             10K0163
 Switzerland power cord                              10K0164
 Italy power cord                                    10K0165
 Israel power cord                                   10K0166
 Japan power cord                                    10K0167
Gem PC400 Smart Card Reader from IBM                 31P8901
Intel(TM) PRO/Wireless LAN  2100 3B                  31P8601
 mini-PCI adapter
IBM 11a/b/g Wireless LAN MPCI
 Adapter                                             31P9701
  Japan                                              31P9702
IBM 11a/b/g Wireless CardBus
 Adapter                                             31P9101
  Japan                                              31P9102
Cisco Aironet Wireless 802.11b
 Mini-PCI by IBM                                     31P8301
 Mini-PCI Card (EMEA)                                31P8303
 Mini-PCI Card (Japan)                               31P8302
 Mini-PCI Card (China)                               31P8304
IBM iLM300 MicroPortable Data/
 Video Projector
  U.S./Canada                                        0037-A03
  LA/Mexico/Taiwan/Thailand                          31P6904
  U.K./Hong Kong/Singapore                           31P6905
  Australia/New Zealand                              31P6911
  Japan                                              31P6912
  EMEA                                               31P6913
  China                                              31P6914
  Denmark                                            33L3532
  Switzerland                                        33L3533
  Italy                                              33L3534
IBM iLV300 ValueBased Data/Video                     0038A03
 Projector U.S. Canada
IBM iLC300 Conference Room Data/                     0039A03
 Video Projector
IBM 64 MB USB 2.0 Memory Key                         22P9024
IBM 256 MB USB 2.0 Memory Key                        22P9025
ThinkPad 30 GB HDD                                   09N4268
ThinkPad High Speed 40 GB HDD                        08K9816
ThinkPad Second HDD Adapter for                      62P4554
 Ultrabay Slim
ThinkPad Second HDD Adapter for                      08K6068
 Ultrabay 2000(17)
IBM 40 GB USB 2.0 HDD with                           09N4255
 Rapid Restore(TM)
IBM 128 MB PC2700 CL2.5 DDR                          31P9828
 SDRAM SO DIMM
IBM 256 MB PC2700 CL2.5 NP DDR                       31P9830
 SDRAM SO DIMM
IBM 512 MB PC2700 CL2.5 NP DDR                       31P9832
 SDRAM SO DIMM
 
                                                     Part
Description                                          number
 
IBM 1 GB PC2700 CL2.5 NP DDR                         31P9834
 SDRAM SO DIMM
ThinkPad Multiple Battery Charger II                 22P9040
ThinkPad Ultrabay Slim Li Polymer                    08K8190
 Battery
ThinkPad T40 Series High Capacity                    08K8197
 Li-Ion Battery
ThinkPad T40 Series Li-Ion Battery                   08K8214
IBM Portable USB 2.0 CD-RW Drive                     22P5297
IBM Portable USB CD-ROM Drive                        33L5151
IBM USB Portable Diskette Drive                      05K9276
IBM USB Numeric Keypad                               33L3225
IBM Preferred USB Keyboard with                      10K3849
 two-port USB Hub (black)
IBM Rapid Access III USB Keyboard                    22P5185
800 dpi ScrollPoint(TM) Optical Mouse                31P7405
 (Metallic Black)
800 dpi Optical Travel Wheel Mouse                   31P7410
800 dpi ScrollPoint Pro Optical Mouse                31P8700
 (Metallic Black)
IBM USB Keyboard with UltraNav(TM)                   31P8950
IBM USB Travel Keyboard with UltraNav                31P9490
ThinkPad Port Replicator II                          74P6733
ThinkPad Dock II
 without power cord
  ANZ/ASEAN                                          287710A
 with power cord
  U.S.                                               287710U
  Argentina                                          287710X
  Brazil                                             287710P
  Japan                                              287710J
  Europe General power cord                          287710G
  EU1                                                67P8995
  U.K.                                               67P8998
  Denmark                                            67P8996
  Israel                                             67P9001
  Italy                                              67P9000
  Saudi Arabia                                       92P3319
  South Africa                                       67P8997
  Switzerland                                        67P8999
ThinkPad Mini-Dock(18)
 without power cord                                  2878-10A
 with power cord
  Japan                                              2878-10J
  Brazil                                             2878-10P
  U.S.                                               2878-10U
  Argentina                                          2878-10X
  Europe General                                     2878-10G
  EU1                                                67P8984
  Denmark                                            67P8985
  South Africa                                       67P8986
  U.K.                                               67P8987
  Switzerland                                        67P8988
  Italy                                              67P8989
  Israel                                             67P8990
  Saudi Arabia                                       92P2801
ThinkPad 72 W ac Adapter(18)
 U.S./Canada/Latin America                           02K6699
 Japan                                               02K6700
 Europe, Middle East, Africa                         02K6701
  with EU1 power cord
 with Denmark power cord                             02K6702
 with Africa/India power cord                        02K6703
 with U.K. power cord                                02K6704
 with Switzerland power cord                         02K6705
 with Italy power cord                               02K6706
 with Israel power cord                              02K6707
 with ANZ/SEAN power cord                            02K6708
 with Argentina power cord                           02K6709
ThinkPad Nylon Carrying Case                         10K0207
ThinkPad Premiere Leather Carrying Case              10K0209
17
Option requires the ThinkPad Dock II
18
Order an appropriate country-specific line cord with these options. Contact your IBM Authorized Dealer or IBM representative for details.

 
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Publications

ThinkPad data sheets and other publications are now available on the Web. Many can be downloaded or printed free of charge.

To view or print marketing publications or data sheets on ThinkPad notebooks, visit

To view, download, or print ThinkPad publications, visit

IBM Business Partners can order marketing collateral at

Follow the directions under Collateral by Product Family.

The Publication Notification System (PNS) is available by order number or product number. If you currently subscribe to PNS, you automatically receive notifications by e-mail. To subscribe, visit

To order the publications listed on the notification, call 800-879-2755, option 1.

The Publications Center is a worldwide central repository for IBM product publications and marketing material. Extensive search facilities are provided, as well as payment options via credit card. A large number of publications are available online in various file formats, which can currently be downloaded free of charge.
 
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Services

Integrated technology services

IBM services include business consulting, outsourcing, hosting services, applications, and other technology management.

These services help you learn about, plan, install, manage, or optimize your IT infrastructure for e-business. They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.

For more details on available services, contact your IBM representative, or visit

Your IBM representative can help you determine availability of standard and customized services.

For details on education offerings related to specific products, visit

Select your country, and then select the product as the category.
 
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Technical information

Physical specifications

Note: Actual specifications and weights may vary based on features, vendor components, or manufacturing processes. All weights and dimensions are approximate.

Accessories

Electrical specifications

Heat dissipation: 246 Btu/hr maximum

Heat emissions: 72 watts maximum

Air temperature for shipping and storage: -20° to 60°C (-4° to 140°F)

Acoustic noise level: Category 3D (office environment)

Note: All measurements are made in accordance with ISO 7779 and reported in conformance with ISO 9296.

Operating environment: ThinkPad computers are designed, built, and tested for high quality and reliability. When used properly in standard business environments, a ThinkPad system should be a reliable computing asset for many years. Harsh environments and abuse can damage ThinkPads since they are not intended to withstand extreme temperatures, dust, shock, or other severe physical environments. ThinkPad systems should not be used in unsuitable environments. For example, a ThinkPad system should not be used in non-stationary environments, such as in-vehicle installations, without additional casing or shock dissipation. IBM warrants that the ThinkPad notebook will conform to its Official Published Specifications when used in a suitable physical operating environment.

Air temperature

Note: The maximum temperature when the system is on is linearly decreased from 8,000 ft to 10,000 ft.

Relative humidity

Altitude: 10,000 ft maximum (3,048 m)

Agency approvals: System unit approvals:

Software requirements

The following operating systems support the ThinkPad T41 computer:

For information about support for these operating systems, visit

Note: Previous versions of these operating systems are not supported.

Operating systems other than those preinstalled on the systems may not provide full-feature function. To view considerations or Service Hints and Tips by operating system, visit

Compatibility and supported products

Contact your IBM representative for a list of supported features and options.

PC Card

The ThinkPad T41 computer conforms to the PC Card Standard 95, which encompasses both the former 16-bit Release 2.1 card standard and the new 32-bit CardBus card. Other PC card adapters that comply with the PC Card Standard may also function, but have not been tested by IBM.

Vendor software compatibility

IBM tests a large number of commonly used and available applications for compatibility with its ThinkPad systems, using supporting operating systems and configurations. In general, you can expect that most vendor applications designed to run on supported operating systems and Intel-compatible system architectures should be compatible with a ThinkPad system. Some configurations, however, may not be compatible.

IBM does not warrant or support vendor software products, nor guarantee compatibility of those products with IBM systems. Refer to the applicable warranty and license terms provided by the respective vendors.

ThinkPad T41 systems contain BIOS in flash ROM, and a GUI to set up the system and power-management features Windows users. BIOS provides the hardware instructions and interfaces designed to support the standard features of the ThinkPad T41 computer and to maintain compatibility with many software programs currently operating under Windows 98 Second Edition, Windows 2000, and Windows XP Professional.

Limitations: For a list of tips about running various versions of operating systems, visit the IBM electronic support site at

General

Windows 2000

Windows NT 4.0

Windows 98

OS/2 Warp V4.0 limitations

Planning information

Cable orders: All required cables are included in the shipment group.

Installability: ThinkPad notebook systems require approximately 20 minutes for installation. Installation includes unpacking, setting up, and powering on the system. Additional time is required to install optional memory and other features.

Packaging: Depending on model, the shipment group contains the following items:

Shipment group

Security, auditability, and control

Passwords: These password protection mechanisms are available:

In addition, an optional locking device in the IBM security slot provides physical security.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.
 
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Terms and conditions

This product is available for purchase under the terms of the IBM Customer Agreement (ICA).

Each IBM machine is manufactured from parts that may be new or used. In some cases, a machine may not be new and may have been previously installed.

Regardless, IBM warranty terms apply.

IBM Global Financing: Yes

In the United States, call 800-IBM-SERV (426-7378), or write to:

Warranty period

Optional IBM features initially installed in an IBM system carry the same warranty period as the system. If installed after the initial system installation, they carry the balance of the system warranty or the optional feature warranty, whichever is greater.

Warranty service: If required, IBM provides repair or exchange service depending on the type of warranty service specified below for the machine. An IBM technician will attempt to resolve your problem over the telephone. You must follow IBM's problem determination and resolution procedures. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are response time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country and location specific information.

Customer Replaceable Unit (CRU) (keyboard, mouse, speaker, memory, HDD, and other easily replaceable parts) service and courier or depot service (ThinkPad EasyServ) for other selected parts.

CRU service: IBM will ship these parts to you for your replacement. If IBM instructs you to return the replaced CRU, you are responsible for returning it to IBM in accordance with IBM's instructions. If you do not return the defective CRU, if IBM so instructs, within 30 days of your receipt of the replacement CRU, IBM may charge you for the replacement.

Courier or depot service: You will disconnect the failing machine for collection arranged by IBM. IBM will provide you with a shipping container for you to return your machine to a designated service center. A courier will pick up your machine and deliver it to the designated service center. Following its repair or exchange, IBM will arrange the return delivery of the machine to your location. You are responsible for its installation and verification.

This type of service is called ThinkPad EasyServ in the U.S.

Call IBM at 800-IBM-SERV (426-7378) to assist with problem isolation for hardware to determine if warranty service is required. Telephone support may be subject to additional charges, even during the limited warranty period. If a hardware problem is identified, the Support Center will either initiate the shipment of a CRU or arrange for a courier to pick up the system for overnight delivery (where available) to the repair location. Most repairs should be made within 48 hours after the system is received at the repair location (actual repair time may vary). Keep the original shipping carton for shipping to the repair location. If the original shipping carton is not available, the courier will deliver a shipping carton and return to pick up the system for delivery to the repair location.

International Warranty Service (IWS): IWS is available during the warranty period to customers who travel or relocate to countries where their computer is sold and serviced by IBM or IBM resellers authorized to perform warranty service. Eligible IBM computers are identified by their four-digit machine type.

You can obtain IWS through the method of service, such as CRU, depot, carry-in, or on-site, provided in the servicing country. Service methods and procedures vary by country, and some service or parts may not be available in all countries. Service centers in certain countries may not be able to service all models of a particular machine type. In addition, some countries may have fees and restrictions that apply at the time of service.

To determine the eligibility of your computer and to view a list of countries where service is available, visit

For more information on IWS, refer to Services Announcement 601-034 , dated September 25, 2001.

Licensing: Programs included with this product are licensed under the terms and conditions of the License Agreements that are shipped with the system.

Maintenance services — ServiceElect and ServiceSuite™

ServiceElect and ServiceSuite provide hardware warranty service upgrades, maintenance, and selected annuity support services in one agreement.

Warranty service upgrade: During the warranty period, warranty service upgrade provides an enhanced level of on-site service for an additional charge. A warranty service upgrade must be purchased during the warranty period and is for a fixed term (duration). It is not refundable or transferable and may not be prorated. If required, IBM will provide the warranty service upgrade enhanced level of on-site service acquired by the customer. Service levels are response time objectives and are not guaranteed.

An IBM technician will attempt to resolve your problem over the telephone. You must follow IBM's problem determination and resolution procedures. Scheduling of service will depend upon the time of your call and is subject to parts availability. If applicable, parts that are considered CRUs will be provided as part of the machine's standard warranty CRU service.

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well-lit, and suitable for the purpose.

The following warranty service upgrade option is available: On-site service — IBM on-site repair (IOR), 9 hours per day, Monday through Friday excluding holidays, next-business-day (NBD) response.

Maintenance service: If required, IBM provides repair or exchange service depending on the type of maintenance service specified below for the machine. An IBM technician will attempt to resolve your problem over the telephone. You must follow IBM's problem determination and resolution procedures. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are response time objectives and are not guaranteed.

CRU service: If your problem can be resolved with a CRU (keyboard, mouse, speaker, memory, HDD, and other easily replaceable parts), IBM will ship these parts to you for replacement by you. If IBM instructs you to return the replaced CRU, you are responsible for returning it to IBM in accordance with IBM's instructions. If you do not return the defective CRU, if IBM so instructs, within 30 days of your receipt of the replacement CRU, IBM may charge you for the replacement.

Courier or depot service (ThinkPad EasyServ): You will disconnect the failing machine for collection arranged by IBM. IBM will provide you with a shipping container for you to return your machine to a designated service center. A courier will pick up your machine and deliver it to the designated service center. Following its repair or exchange, IBM will arrange the return delivery of the machine to your location. You are responsible for its installation and verification.

On-site service: IOR, IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well-lit, and suitable for the purpose.

The following on-site service option is available: IOR, 9 hours per day, Monday through Friday excluding holidays, NBD response.

Maintenance service (ICA)

Maintenance services are available for existing ICA legacy contracts. The preferred go-to-market offerings are ServiceElect. However, ICA legacy contracts will still be available for current customers until they are withdrawn.

Alternative service (warranty service upgrades): During the warranty period, warranty service upgrade provides an enhanced level of on-site service for an additional charge. A warranty service upgrade must be purchased during the warranty period and is for a fixed term (duration). It is not refundable or transferable and may not be prorated. If required, IBM will provide the warranty service upgrade enhanced level of on-site service acquired by the customer. Service levels are response time objectives and are not guaranteed.

An IBM technician will attempt to resolve your problem over the telephone. You must follow IBM's problem determination and resolution procedures. Scheduling of service will depend upon the time of your call and is subject to parts availability. If applicable, parts that are considered CRUs will be provided as part of the machine's standard warranty CRU service.

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well-lit, and suitable for the purpose.

The following warranty service upgrade option is available: On-site service — IOR, 9 hours per day, Monday through Friday excluding holidays, NBD response.

Maintenance service: If required, IBM provides repair or exchange service depending on the type of maintenance service specified below for the machine. An IBM technician will attempt to resolve your problem over the telephone. You must follow IBM's problem determination and resolution procedures. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are response time objectives and are not guaranteed.

CRU service: If your problem can be resolved with a CRU (keyboard, mouse, speaker, memory, HDD, and other easily replaceable parts), IBM will ship these parts to you for replacement by you. If IBM instructs you to return the replaced CRU, you are responsible for returning it to IBM in accordance with IBM's instructions. If you do not return the defective CRU, if IBM so instructs, within 30 days of your receipt of the replacement CRU, IBM may charge you for the replacement.

The following maintenance service options are available:

Courier or depot service (ThinkPad EasyServ): You will disconnect the failing machine for collection arranged by IBM. IBM will provide you with a shipping container for you to return your machine to a designated service center. A courier will pick up your machine and deliver it to the designated service center. Following its repair or exchange, IBM will arrange the return delivery of the machine to your location. You are responsible for its installation and verification.

On-site service: IOR, 9 hours per day, Monday through Friday excluding holidays, NBD response. IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well-lit, and suitable for the purpose. On-site service is not available in all countries, and some countries have kilometer or mileage limitations from an IBM service center. In those locations where on-site service is not available, the normal in-country service delivery is used. Some repairs may require sending the ThinkPad to a service center for repair.

Non-IBM parts support

Warranty service: IBM is now shipping machines with selected non-IBM parts that contain an IBM field replaceable unit (FRU) part number label. These parts are to be serviced during the IBM warranty period. IBM is covering the service on these selected non-IBM parts as an accommodation to customers, and normal warranty service procedures for the IBM machine apply.

Warranty service upgrades and maintenance services: Under certain conditions, IBM Integrated Technology Services repairs selected non-IBM parts at no additional charge for machines that are covered under a warranty service upgrade or maintenance services.

IBM Service provides hardware problem determination on non-IBM parts (adapter cards, PCMCIA cards, disk drives, memory, and so forth) installed within IBM systems covered under the IBM warranty service upgrade or maintenance services and provide the labor to replace the failing parts at no additional charge. If IBM has technical service agreements with the manufacturers of the failing part, or if the failing part is an accommodations part (a part with an IBM FRU label), IBM may also source and replace the failing parts at no additional charge. For all other non-IBM parts, customers are responsible for sourcing the parts. Installation labor is provided at no additional charge, if the machine is covered under a warranty service upgrade or maintenance services.

IBM hourly service rate classification: One

International service for ThinkPads: International service for ThinkPads is a hardware repair service for customers who have purchased an IBM warranty service upgrade, maintenance services, or packaged offerings. This service is provided at no additional charge. International service is available wherever IBM sells and services ThinkPad products. Customers are required to register for this service.

For more information, refer to Services Announcement 698-019 , dated March 24, 1998. To register, call one of the following offices:

ServicePac® offerings

Warranty and maintenance options: The announced products may be eligible for ServicePacs for warranty and maintenance options, convenient prepackaged offerings for warranty service upgrades and maintenance services.

Installation services: The announced products may be eligible for ServicePacs for installation services, convenient prepackaged offerings for installation services. Refer to the Prices section for information on the availability of ServicePac offerings.

For additional ServicePac information, visit:

Field-installable features: Yes

Model conversions: No

Machine installation: Customer setup; customers are responsible for installation according to the instructions IBM provides with the machine.

Graduated charges: No. This product does not contain licensed internal code or licensed machine code.
 
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Prices

The prices provided in this announcement are suggested retail prices for the U.S. only and are provided for your information only. Dealer prices may vary, and prices may also vary by country. Prices are subject to change without notice. For additional information and current prices, contact your local IBM representative.

                                            Machine       IBM
                               Part         type/         list
Description                    number       model         price(19)
 
Software #1 (Windows XP Professional)
 
30 GB HDD, Intel               23734JU      2373-4JU      $2,299
 Pentium(TM) M 1.5 GHz
 processor (with 1 MB
 L2 cache), 512 MB,
 24x/24x/24x/8x max
 CD-RW/DVD drive,
 32 MB Mobility Radeon
 7500 graphics chipset,
 IBM 11a/b/g wireless,
 6-cell battery,
 14.1-in TFT 1024 x 768
 
40 GB HS HDD, Intel            23734KU      2373-4KU       2,599
 Pentium M 1.7 GHz
 processor (with 1 MB
 L2 cache), 512 MB,
 24x/24x/24x/8x max
 CD-RW/DVD drive,
 32 MB Mobility Radeon
 7500 graphics chipset,
 IBM 11a/b/g wireless,
 6-cell battery,
 14.1-in TFT 1024 x 768
19
IBM price; does not include tax or shipping and is subject to change without notice. Reseller prices may vary.

ServicePac for warranty and maintenance

                                        Part
Description                             number
 
2-year IOR 9 x 5 NBD                    30L9190
3-year IOR 9 x 5 NBD                    30L9197
4-year IOR 9 x 5 NBD                    69P9198
5-year IOR 9 x 5 NBD                    69P9200
4-year P&L P/U Depot                    69P9199
5-year P&L P/U Depot                    69P9201

Maintenance (MA) ServicePac for post warranty/warranty service upgrade service

                                        Part
Description                             number
 
1-year IOR 9 x 5 NBD                    69P9381
1-year P&L P/U Depot                    69P9380
2-year IOR 9 x 5 NBD                    96P2075
2-year P&L P/U Depot                    96P2074

ServicePac for installation services

                                        Part
Description                             number
 
Basic Installs 1 to 25 units            21P2001

For ServicePac prices, visit

Maintenance service (Legacy) charges

Alternative service (warranty service upgrades)

        IOR
       9 x 5
 for ThinkPads with
 a 3-year warranty
 
       $147

Maintenance services

      EasyServ
       1-year            1-year IOR
   courier depot           9 x 5
 
       $315                $378

For ServiceElect (ESA) Maintenance Service Charges, contact IBM Global Services at 888-IBM-4343 (426-4343).

IBM Global Financing: IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, both from IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

IBM Global Financing offerings are provided through IBM Credit LLC in the United States and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing offering/capabilities: Financing solutions from IBM Global Financing can help you stretch your budget and affordably acquire the new product. But beyond the initial acquisition, our end-to-end approach to IT management can also help keep your technologies current, reduce costs, minimize risk, and preserve your ability to make flexible equipment decisions throughout the entire technology life cycle.

Trademarks

 
Ultrabay, Rapid Restore, ScrollPoint, UltraNav, and ServiceSuite are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
ThinkPad, OS/2 Warp, SP1, SP2, TrackPoint, Lotus SmartSuite, Lotus Notes, and ServicePac are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Intel and Pentium are trademarks of Intel Corporation.
 
Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation.
 
Other company, product, and service names may be trademarks or service marks of others.

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