IBM OS/2 Warp Version 3 and OS/2 Warp with WinOS2 Version 3


Table of Contents

IBM Announcement Letter No. ZP94-0433 dated October 11, 1994.

  • Title
  • Program Number
  • Program Number(s) for DUA(s)
  • PSA(EA) Upgrade Protection Order Control Codes
  • Abstract
  • General Availability
  • Highlights
  • Description
  • OS/2 Warp Version 3 (OS/2 Warp)
  • Product Positioning
  • Publications
  • Technical Information
  • Specified Operating Environment
  • Planning Information
  • Customer Responsibilities
  • Packaging
  • Security, Auditability and Control
  • Ordering Information
  • Charges, Terms & Conditions for COU Program Package
  • Upgrade Charge
  • Terms and Conditions
  • Announcement Countries

  • IBM Announcement Letter No. ZP94-0433 dated October 11, 1994.


    See final section for details of availability and limitations.

    Title

    IBM OS/2 Warp Version 3 and OS/2 Warp with WinOS2 Version 3

    Program Number

     
    Order Type     Program
    Number         Name
     
    5622-601       OS/2 Warp V3 3.5-inch diskettes
    5622-601       OS/2 Warp V3 CD-ROM
    5622-601       OS/2 Warp Version 3 - Preload 10Pak
    5622-601       OS/2 Warp w/WinOS2 V3 3.5-inch diskettes
    5622-601       OS/2 Warp w/WinOS2 V3 CD-ROM
    5622-601       OS/2 Warp w/WinOS2 V3 - Preload 10Pak
     
    5622-601       OS/2 Warp V3 Upgrade from OS/2 for Windows or 2.X
                        3.5-inch diskettes
    5622-601       OS/2 Warp V3 Upgrade from OS/2 for Windows or 2.X
                        CD-ROM
    5622-601       OS/2 Warp w/WinOS2 V3 Upg from OS/2 2.1
                        3.5-Inch Diskettes
    5622-601       OS/2 Warp w/WinOS2 V3 Upg from OS/2 2.1
                        CD-ROM
    5622-601       OS/2 Warp w/WinOS2 V3 Upg from OS/2 2.0
                        3.5-Inch Diskettes (expires 31 August 1995)
    5622-601       OS/2 Warp w/WinOS2 V3 Upg from OS/2 2.0
                        CD-ROM (expires 31 August 1995)
    5622-601       OS/2 Warp w/WinOS2 V3 Upg from OS/2 Warp V3
                        3.5-Inch Diskettes
    5622-601       OS/2 Warp w/WinOS2 V3 Upg from OS/2 Warp V3
                        CD-ROM
    

    Program Number(s) for DUA(s)

    5775-FK2 OS/2 Warp Version 3 DUA
    5775-FK3 OS/2 Warp with WinOS2 Version 3 DUA
     
    5775-FK2 OS/2 Warp Version 3 Upgrade from OS/2 1.X DUA
    5775-FK2 OS/2 Warp Version 3 Upgrade from OS/2 4W or OS/2 2.X DUA
    5775-FK3 OS/2 Warp with WinOS2 Version 3 Upgrade from OS/2 2.1 DUA
    5775-FK3 OS/2 Warp with WinOS2 Version 3 Upgrade from OS/2 2.0 DUA
    5775-FL3 OS/2 Warp with WinOS2 Version 3 Upgrade from OS/2 1.X DUA
    5775-FL3 OS/2 Warp with WinOS2 V3 Upgrade from OS/2 Warp V3 DUA
    

    PSA(EA) Upgrade Protection Order Control Codes

    Upgrade Protection for: OS/2 Warp Version 3 (5622-601)
    Program Number:         5775-FK6
    Part Number:            24H1256
     
    Upgrade Protection for: OS/2 Warp with WinOS2 Version 3 (5622-601)
    Program Number:         5775-FK7
    Part Number:            24H1257
    

    Abstract


    OS/2 Warp Version 3 (OS/2 Warp) and OS/2 Warp with WinOS2 Version 3 are the entry members of the OS/2 Family and replace OS/2 for Windows and OS/2 Version 2.1. They are designed for the home, home office and mobile environment with enhanced usability, easy installation, low system requirements and a BonusPak of top quality, ready to use application software. OS/2 Warp continues the OS/2 tradition of providing 32-bit OS/2, DOS and Windows software support enabling the user to take full advantage of the power of their personal computer while preserving their investment in application programs. OS/2 Warp Version 3 is the eighth release of this popular, award winning operating system. It is a stable, mature platform positioned by IBM to set the standard for ease of use and productivity in the world wide personal computer industry. OS/2 Warp is available in two editions, OS/2 Warp Version 3 and OS/2 Warp with WinOS2 Version 3. OS/2 Warp Version 3 is designed to install over Windows 3.1 or its updates Windows for Workgroups 3.1 or Windows for Workgroups 3.11 and integrate with the Windows code enabling the system to run Windows applications simultaneously and seamlessly with OS/2 and DOS applications. If Windows is not previously installed, OS/2 Warp Version 3 will execute OS/2 and DOS programs. OS/2 Warp with WinOS2 Version 3 contains all of the support necessary to run OS/2, DOS and Windows programs without Windows previously installed. Windows for Workgroups networking function is not supported in either version of OS/2 Warp. The BonusPak for OS/2, shipped with both editions of OS/2 Warp, contains the following productivity application and on-line connection software:

    NOTE: In this announcement text, the terms 4W and wW are used to mean "for Windows" and "with WinOS2" respectively.


    General Availability

    +-------------------------------------------------------------+
    |          Program Name                 |     Availability    |
    |                                       |                     |
    +-------------------------------------------------------------+
    |                                       |                     |
    | OS/2 Warp Version 3                   | October    1994     |
    | OS/2 Warp Version 3 Upgrade           | October    1994     |
    |                                       |                     |
    | OS/2 Warp with WinOS2 Version 3       |      1 Q 1995       |
    | OS/2 Warp with WinOS2 Version 3 Upg   |      1 Q 1995       |
    |                                       |                     |
    +-------------------------------------------------------------+
    

    Highlights



    Description

    OS/2 Warp Version 3 (OS/2 Warp)

    OS/2 Warp Version 3 is the follow-on release to OS/2 Version 2.1 and OS/2 for Windows. It represents IBM's continuing effort to enhance this award winning operating system to appeal to a much broader segment of the personal computer environment. OS/2 Warp has simplified installation, enhanced usability, a refined user interface, improved "fit and finish" and has been performance tuned to run on entry memory systems. In addition, new hardware support has been included for mobile computers, CD-ROM drives, SCSI adapters, printers, audio devices and video accelerators. A BonusPak for OS/2 of productivity applications and on-line connection software has been included with OS/2 Warp so the customer can use their system immediately after installation. All of these features make OS/2 Warp ideally suited to its home, home office and mobile target market while maintaining it's value to corporate customers. OS/2 Warp is released in two editions, OS/2 Warp Version 3 and OS/2 Warp with WinOS2 Version 3. OS/2 Warp Version 3 is the replacement for OS/2 for Windows. OS/2 Warp with WinOS2 Version 3 is the replacement for OS/2 Version 2.1. OS/2 Warp Version 3 when installed over an existing Windows 3.1 or its updates, Windows for Workgroups 3.1 or Windows for Workgroups 3.11 will integrate with the Windows code enabling the system to run OS/2, DOS and Windows application programs simultaneously and seamlessly on the same display. OS/2 Warp Version 3 when installed on a system without Windows will run OS/2 and DOS programs. OS/2 Warp with WinOS2 Version 3 ships with all the support necessary to run OS/2, DOS and Windows programs without Windows previously installed. Windows for Workgroups 3.1 and Windows for Workgroups 3.11 networking function is not supported.

    Usability Enhancements:
    The new LaunchPad is a customizable tool bar on the desktop that allows access to any object on the system with a single mouse click. The LaunchPad can be in either vertical or horizonal orientation or be set to float to the top of the DeskTop. The LaunchPad is added automatically on install and can use either regular sized icons or the new mini color icons. The user can add their most frequently used objects to the LaunchPad, including folders, printers, or any object on the system and access them or switch between open objects with a single mouse click. The tutorial has been enhanced to not only take the user through an introduction to OS/2 but how to work with objects. It shows how to move, copy, create shadows and how to work with printers. It also explains how to set up OS/2, DOS and Windows applications. Each subject covered in the tutorial has three levels of tips, one for the DOS user, one for Windows users and one for the expert OS/2 user. The tutorial has been redesigned graphically and has a very useful index and graphical help facility. The WorkPlace shell has been enhanced with a new look. All of the icons have been redesigned in three dimensional color. Many of the icons are animated, for instance an icon of a folder changes to an open folder when opened and back to a closed folder when closed. The default color palette is 16 solid colors, with a 256 color palette available for systems with SVGA capability.

    Install Enhancements:
    OS/2 Warp has been enhanced to simplify installation for most users. A new Easy-Install will install OS/2 Warp in a configuration suitable for most personal computers without asking the user additional questions. An advanced install option is available for experienced users who wish to customize their system. When installed over an existing DOS system, Dual Boot is automatically installed without requiring the user to modify the DOS config.sys file and re-boot. The appropriate command lines are added automatically without a caution message. Installation time has been significantly reduced for both diskette and CD-ROM media. The number of OS/2 diskettes have been reduced through state of the art compression and EXtended density Format technology (XDF) whih allows 1.86 MB to be put on media which previously contained 1.44 MB, thus reducing the number of diskettes to be loaded.

    OS/2 Warp is enabled to provide remote, unattended installation, configuration, and distribution (CID). Multimedia and the accompanying BonusPak for OS/2 applications are not CID enabled.

    Multimedia has been integrated into OS/2 Warp and will install automatically when the appropriate system hardware is detected, thus eliminating a separate installation process. The enhanced hardware detection also simplifies installation of many system device drivers for displays, hard disks, SCSI devices, CD-ROM drives and PCMCIA cards. Multiple printers can be installed during the initial installation significantlly simplifying the process for those customers with multiple printers. DOS application program migration into OS/2 has been expanded by the addition of more than 300 popular DOS applications to the migration data base. This allows OS/2 Warp to automatically configure their DOS settings to be tuned for optimum performance running simultaneoulsy and seamlessly with other applications. The numeric error codes previously displayed when OS/2 install encountered a problem have been replaced in most cases by an informational message to direct the user to the cause of the problem.

    Performance Enhancements:
    OS/2 Warp has been extensively re-programmed and tuned to operate more responsively in any system memory configuration, but particularly on 4 MB entry level personal computers. PM-WIN, the desktop windows management system, has been re-written in 32-bit code to make front of screen response significantly better. The Workplace Shell has been enhanced to open objects faster, populate folders faster and load applications faster. The system has been page tuned to ensure that the most frequently used pages are in memory when needed, thereby reducing the amount of swapping to the hard disk. There is an option in the WinOS2 setup folder called Fast Load which basically preloads and starts a Windows virtual machine so that Windows application programs load very quickly.

    Enhanced Support for Displays:
    The OS/2 Warp package now includes 32-bit device drivers supporting the graphics accelerator chips found on leading personal systems and graphics adapters, such as Actix, Boca Research, Diamond, Genoa Systems, Number Nine, Orchid, and others.

    IBM has added new device drivers for these chip sets, in addition to the IBM XGA, XGA-2, IBM 8514, and S3 86C801/805/928 chips, which were already supported in OS/2 2.1x.

    These graphics display drivers are designed to provide users with accelerated graphics and advanced color resolutions when operated in Presentation Manager and WinOS2 seamless and full-screen sessions.

    Enhanced Support for CD-ROM Drives and Adapters:
    OS/2 Warp now contains support for leading CD-ROM drives, including proprietary, SCSI-based, and the new ATAPI compliant CD-ROM drives. (AT Packet Interface Version 2.1 is the industry initiative to standardize CD ROM attachment to IDE controllers).

    The new device drivers included in the OS/2 Warp package include support for Chinon, IBM, Mitsumi, NEC, Panasonic, Philips (LMS), Sony, Texel, Toshiba, and others.

    Mobile Computer Support Enhancements:
    OS/2 Warp has many new features designed to support new state of the art hardware. PlayAtWill provides Plug and Play capability for PCMCIA devices such as fax modem cards, ATA hard drives, flash memory adapters and Token Ring or other network adapters. This support allows hot plugging; the cards can be installed or changed while running and the system will recognize, configure and initialize the card so that it is operational without reconfiguring and re-booting the system. You can install or change PCMCIA cards on the fly for maximum system flexibility. OS/2 Warp also features comet cursor, the ability to adjust the cursor for maximum visibility on mobile displays. The cursor can be made bigger or smaller or color reversed for use with monochrome displays.

    BonusPak for OS/2:
    OS/2 Warp is shipped with an accompanying BonusPak of productivity and on-line connection software. This is a value packed suite of application programs that provide everything a home or small business user needs to use their personal computer immediately. The BonusPak for OS/2 includes the following software programs:

    The IBM Developer's Toolkit for OS/2 Warp:
    The IBM Developer's Toolkit for OS/2 Warp will be made available as part of The Developer's Connection for OS/2 as a CD ROM product. Prior to this release, IBM Developer's Toolkit was available as a separate product. The IBM Developer's Toolkit for OS/2 Warp is positioned to assist developers of OS/2 specific applications. The Multimedia Presentation Manager Toolkit/2 product is integrated into this version of the IBM Developer's Toolkit. The Developer's Toolkit for OS/2 Warp includes: The IBM Developer's Toolkit for OS/2 Warp supports software development for OS/2 Warp. This version of the Toolkit also supports application development on previous versions of OS/2. Some function in applications built with this version of the Toolkit is restricted for these applications running on previous versions of the operating system. Development with this Toolkit can be done on the following OS/2 base products:

    An upgrade to the IBM Developer's Toolkit for OS/2 Warp is available on 3.5-inch (1.44 Mb) diskettes to existing toolkit owners. Customers may order the upgrade by contacting ISMS Direct Service in Copenhagen Denmark using:


    Product Positioning


    OS/2 Warp has national language support for the following national language versions: Canadian French, Danish, Dutch, Finnish, French, German, Italian, Norwegian, Portuguese, Spanish, Swedish, U.K. English, United States English, Arabic, Hebrew, Greek and Russian.

    The new National Language Versions for Czech, Hungarian, Polish and Eastern European English contain Basic Support (keyboard, codepage, etc.) for:

    Albania, Bosnia/Herzegovina, Bulgaria, Croatia, Czech Republic, FYR Macedonia, Hungary, Poland, Romania, Russia, Serbia/Montenegro, Slovakia and Solvenia.

    OS/2 Warp Version 3 for Czech, Hungarian, Polish and Eastern European English also contains Basic Support (keyboard, codepage, etc.) for the Baltic countries of Latvia, Lithuania and Estonia.


    Publications


    Technical Information

    Specified Operating Environment

    Hardware Requirements

    The minimum hardware configuration for OS/2 Warp Version 3 is as follows:

    In addition OS/2 Warp supports a broad range of hard disks, diskette drives, adapter and display combinations, pointing devices, printers, CD-ROM drives, optical drives and portable computers.

    Software Requirements

    Windows version 3.1 or its update, or Windows for Workgroups 3.1 or 3.11 must be previously installed on the system in order for Windows applications to run under OS/2 Warp

    Compatibility

    The IBM Internet Connection Version 3.0 for OS/2, included in the BonusPak shipped with OS/2 Warp, will not coexist with any LAN base TCP/IP product, including the IBM TCP/IP Version 2.0 for OS/2 Bas Kit.

    Limitations

    Windows for Workgroups 3.1 and Windows for Workgroups 3.11 networking function is not supported under either edition of OS/2 Warp.

    OS/2 Warp supports only the following corresponding language versions of Windows 3.1:

    BonusPak applications are translated into the respective languages shown below. T means translated and N means not translated (but provided in US-English):

        IBM Internet Connection for OS/2.................................
        CompuServe Information Manager for OS/2 ....................    |
        HyperACCESS Lite for OS/2 .............................    |    |
        Multimedia Viewer.................................    |    |    |
        Video IN for OS/2 ...........................    |    |    |    |
        Systems Information Tool ...............    |    |    |    |    |
        FaxWorks for OS/2 .................    |    |    |    |    |    |
        IBM Works (and PIM) ..........    |    |    |    |    |    |    |
        Person to Person ........    |    |    |    |    |    |    |    |
        Install Utility ....    |    |    |    |    |    |    |    |    |
                           |    |    |    |    |    |    |    |    |    |
                           V    V    V    V    V    V    V    V    V    V
     
        Arabic             N    N    Y    N    N    N    N    N    N    N
        Czech              Y    N    Y    Y    N    N    N    Y    N    N
        Danish             Y    Y    Y    Y    N    N    N    Y    N    N
        Dutch              Y    N    Y    Y    Y    N    N    Y    N    N
        Finnish            Y    N    Y    Y    N    N    N    Y    N    N
        French             Y    Y    Y    Y    Y    N    N    Y    N    N
        German             Y    Y    Y    Y    Y    N    N    Y    N    N
        Greek              N    N    N    N    N    N    N    N    N    N
        Hebrew             N    Y    Y    N    N    N    N    N    N    N
        Hungarian          Y    N    Y    Y    N    N    N    Y    N    N
        Italian            Y    Y    Y    Y    N    N    N    Y    N    N
    @
    @
        Norwegian          Y    Y    Y    Y    N    N    N    Y    N    N
        Polish             Y    N    Y    Y    N    N    N    Y    N    N
        Portuguese         Y    N    Y    Y    N    N    N    Y    N    N
        Russian            Y    N    Y    Y    N    N    N    Y    N    N
        Spanish            Y    Y    Y    Y    Y    N    N    Y    N    N
        Swedish            Y    Y    Y    Y    N    N    N    Y    N    N
        Turkish            Y    N    Y    Y    N    N    N    Y    N    N
        UK English         Y    N    Y    Y    N    N    N    Y    N    N
        US English         Y    Y    Y    Y    Y    Y    Y    Y    Y    Y
        EE English         Y    Y    Y    Y    Y    Y    Y    Y    Y    Y
    


    Planning Information

    Customer Responsibilities

    IBM Conditions of Use apply to all Dual Media packages, thus the program in a package may only be used on a single machine at any one time, even though the program may be provided in the package on two different sized media. If a customer wishes to use an IBM Conditions of Use program concurrently on more than one machine at a time, irrespective of the size of the medium, he must acquire that number of program packages equal to the number of concurrent users of the program.

    Packaging

    The following table provides a high-level description of the contents for the OS/2 Warp offerings in this announcement.

    OS/2 V3 4W CD-ROM-only Retail Offer ..............................
    OS/2 V3 4W Special Education Offer CD-ROM .....................  |
    OS/2 V3 wW Special Education Offer CD-ROM ....................|  |
    OS/2 V3 4W Special Education Offer 3.5-inch ................  |  |
    OS/2 V3 wW Special Education Offer 3.5-inch ...............|  |  |
    OS/2 V3 4W Special Publisher's Offer CD-ROM .............  |  |  |
    OS/2 V3 4W Preload Backup CD-ROM .....................  |  |  |  |
    OS/2 V3 wW Preload Backup CD-ROM ....................|  |  |  |  |
    OS/2 V3 4W Preload Backup 3.5-inch ................  |  |  |  |  |
    OS/2 V3 wW Preload Backup 3.5-inch ...............|  |  |  |  |  |
    OS/2 V3 4W Preload Doc (without IBM service)....  |  |  |  |  |  |
    OS/2 V3 wW Prelaod Doc (without IBM service)...|  |  |  |  |  |  |
    OS/2 V3 4W Preload Doc (with IBM service)....  |  |  |  |  |  |  |
    OS/2 V3 wW Prelaod Doc (with IBM service)...|  |  |  |  |  |  |  |
    OS/2 V3 4W Doc Only ......................  |  |  |  |  |  |  |  |
    OS/2 V3 wW Doc Only .....................|  |  |  |  |  |  |  |  |
    OS/2 V3 4W Upgrade CD-ROM .............  |  |  |  |  |  |  |  |  |
    OS/2 V3 wW Upgrade CD-ROM ............|  |  |  |  |  |  |  |  |  |
    OS/2 V3 4W Upgrade 3.5-inch ........  |  |  |  |  |  |  |  |  |  |
    OS/2 V3 wW Upgrade 3.5-inch .......|  |  |  |  |  |  |  |  |  |  |
    OS/2 V3 4W CD-ROM product .......  |  |  |  |  |  |  |  |  |  |  |
    OS/2 V3 wW CD-ROM product ......|  |  |  |  |  |  |  |  |  |  |  |
    OS/2 V3 4W - 3.5-inch ........  |  |  |  |  |  |  |  |  |  |  |  |
    OS/2 V3 wW - 3.5-inch .......|  |  |  |  |  |  |  |  |  |  |  |  |
                                 |  |  |  |  |  |  |  |  |  |  |  |  |
                                 |  |  |  |  |  |  |  |  |  |  |  |  |
    OS/2 V3 BASE PRODUCT         V  V  V  V  V  V  V  V  V  V  V  V  V
    ------------------------
    Conditions of Use            X  X  X  X                    X  X  X
    Service Statement            X  X  X  X                    X  X  X
    Proof of Entitlement         X  X  X  X                    X  X  X
    Registration Card            X  X  X  X                    X  X  X
     
    Preload Term Sheet                                X  X
    XDF flyer                    X  X  X  X     X  X  X  X  X  X  X  X
    Aptiva flyer                 X  X  X  X     X  X  X  X  X  X  X
    Kodak Photo-CD flyer            X     X              X  X     X  X
    Disk image offload from CD      X     X              X  X     X  X
     
    User's Guide (standard)      X  X  X  X  X
    User's Guide (condensed)                    X  X           X  X
    Keyboard/CodePages           X  X  X  X  X
     
    3.5-inch product disks       X     X              X        X
     
    3.5-inch install disks          X     X              X
    CD-ROM                          X     X              X  X     X  X
    
    BONUSPAK
    ------------------------
    Introduction leaflet         X  X  X  X     X  X           X  X  X
    Internet flyer               X  X  X  X     X  X  X  X  X  X  X  X
    BTX flyer (German NLV only)  X  X  X  X     X  X        X  X  X  X
    Minitel " (French NLV only)  X  X  X  X     X  X        X  X  X  X
     
    3.5-inch product disks       X     X              X        X
    BTX dsk (German only)        X     X              X        X
    Minitel dsk (French only)    X     X              X        X
     
    CD-ROM                          X     X              X  X     X  X
    BTX dsk (German only)           X     X              X  X     X
    Minitel dsk (French only)       X     X              X  X     X
    
    The Developer's Toolkit for OS/2 Warp Upgrade contains:

    The IBM OS/2 Warp - Preload 10Pak contains the following items (as appropriate for OS/2 Warp Version 3 or OS/2 Warp with WinOS2 Version 3 and depending on whether IBM Service is provided):


    @
    @

    Security, Auditability and Control

    User Management
    User management is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.

    Ordering Information

    Existing Customers of OS/2 for Windows Version 2.1 Program Number 5604-467 or OS/2 Version 2.X Program Number 5604-467 can obtain the upgrade to OS/2 Warp Version 3 by ordering the following codes:

      Part Number    Program Number    Upgrade to
      Language       5622-601          OS/2 Warp Version 3
      Specific
    
    Existing Customers of OS/2 Version 2.1 Program Number 5604-467, can obtain the upgrade to OS/2 Warp with WinOS2 Version 3 by ordering the following codes:
      Part Number    Program Number    Upgrade to
      Language       5622-601          OS/2 Warp with WinOS2 Version 3
      Specific
    

    Charges, Terms & Conditions for COU Program Package

    Upgrade Charge

    Consult your IBM Marketing Representative.

    Proof of Entitlement to Program Upgrade for OS/2 Warp Version 3 is:

    Proof of Entitlement to Program Upgrade for OS/2 Warp with WinOS2 Version 3 is:

    Proof of Entitlement to the Developer's Toolkit for OS/2 Warp Upgrade is:

    Program Upgrades will be available until:

    Customers acquiring OS/2 Warp Version 3 Upgrade or OS/2 Warp with WinOS2 Version 3 Upgrade will be required to destroy or erase all program material and related documentation of the program for which the upgrade is acquired.

    Terms and Conditions

    This program is available from IBM under the Terms and Conditions for Purchase, and is subject to the Conditions of Use contained in the program package.

    The Conditions of Use authorize the customer to use the program on only one machine at any one time.

    Warranty

    IBM standard warranty of media. Warranty period 3 months (or the period required by local legislation, if greater).

    Distribution and Usage Authorization

    This program and its upgrades are eligible for the Distribution & Usage Authorization for IBM programs. The customer may make copies upon receipt of an Authorization form which designates the program which may be copied and the quantity of copies authorized.
    Consult your IBM Marketing Representative for the applicable Charges, Terms and Conditions.

    The base and upgrade DUAs referenced in this document are also available under the provisions of IBM Personal Software Advantage (Enterprise Agreement).

    Program Services

    For program defect related problems, the following procedure for assistance in problem identification is applicable:

    IBM will reply in writing with information about correction, bypass or restriction with the intent to make the program perform according to its specifications, or, if there are none, to its principles of operation.

    Customer information needed when submitting a problem:

    Additional information on customer reported problems can be obtained from your remarketer/distributor or IBM.

    This service, in accordance with the Service Statement included in the program package, will be available until the Service End Date October 1996.


    Announcement Countries

    All European, Middle Eastern and African Countries.


    The data in this letter is subject to the disclaimer in Letter ZS90-0112, which is available from IBM on request.

    Please note this is an international announcement letter. If applicable you should also refer to your local country complementary document to check for country specific information.

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