IBM Sametime 8.5.2 is designed to help make your business more social by delivering audio and video conferencing in browser-based meetings, and extending unified communications to new mobile devices
IBM Europe, Middle East, and Africa Software Announcement ZP11-0213May 18, 2011
ENUSZP11-0213.PDF
(Corrected on May 31, 2011)
Changed electronic availability date to June 1, 2011.
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| Overview |
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IBM® Sametime® is an award-winning platform for unified communications and collaboration. A critical component of your social business strategy, unified communications provides an immediate and cost effective way to take action across your extended organization. IBM Sametime 8.5.2 is designed to help make your business more social by delivering audio and video conferencing in browser-based meetings, extending unified communications to new mobile devices, and enhancing Sametime Advanced.
IBM Sametime Standard 8.5.2 adds:
- Native and third-party audio and video in browser-based online meetings
- Standards-based Network Address Translation (NAT) support and firewall traversal for audio and video
- Bandwidth management tools to protect the network by managing audio and video usage
- Support for dual Telephone Conferencing Service Provider Interface (TCSPI) adaptors, enabling simultaneous integration with multiple audio and video conferencing systems
- A new Instant Messaging client and a Sametime Unified Telephony (SUT) dialer for Google Android devices
- A new Sametime Meeting client for Research In Motion (RIM) Blackberry devices
- Enhanced meeting room controls, including the ability to manage access to rooms, eject users, and for administrators to delete rooms
- The ability to search chat histories by person and view received files and links
- Widget support within the Sametime Connect Client
- The ability to click on any name in chat text to instantly collaborate
- Integration with Office 2010 Ribbon model
- New server platforms:
- Microsoft® Windows® 2008 R2 Server
- Novell SLES 11 Server
In addition to the feature enhancements in Sametime Standard, Sametime Advanced 8.5.2 also includes:
- Improved scalability to support larger user populations
- APIs for third-party compliance tools
- Lightweight Directory (LDAP) groups support for improved access control
- Integration with the Sametime System Console for simplified installation and policy management
- A new Sametime Advanced Server that utilizes the same versions of IBM WebSphere® Application Server and DB2® as Sametime Standard
- An Extranet Processor Value Unit licensing option to make working with customers and partners easier
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| Key prerequisites |
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Refer to the Hardware requirements and Software requirements sections.
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| Planned availability date |
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June 01, 2011: Electronic availability
July 22, 2011: Media availability
Availability of programs with encryption algorithm in France is subject to French government approval.
Cryptography in this product is limited to password encryption, authentication, or digital signature.
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| Description |
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IBM Sametime provides a core set of real-time communication services that is designed to help make social business actionable - helping teams organize and respond with unprecedented speed. Through Sametime, unified communications becomes a core part of your enterprise's social business strategy.
Sametime Standard provides the following unified communications and collaboration capabilities:
- Rich presence
- Security-rich, enterprise class instant messaging
- Online meetings
- Integrated Voice (VoIP) and high quality desktop video
- Federation with Public Instant Messaging services
- Mobile device support
IBM Sametime Advanced, working with an IBM Sametime Standard deployment, extends the infrastructure and features to include advanced social collaboration, helping make it easy to find people, information, and share expertise across enterprises. You can engage in ongoing conversations, share your desktop instantaneously for collaboration or help desk support, and tap into the collective knowledge of your organization.
- Persistent group chat rooms
- Users can create, enter, read, and contribute to ongoing chats at any time.
- Users can be alerted to new content, events, and people in the chat room.
- Users can participate from the IBM Sametime Connect client or a browser.
- Persistent chat rooms can be linked to broadcast communities.
- Broadcast communities
- Users can create and subscribe to real-time channels devoted to various topics.
- Skill tap: Subscribers can ask questions to members of individual channels and interact with experts they do not personally know; expert responses can be saved and retrieved.
- Instant poll: Channel subscribers can create and respond to real-time polls.
- Broadcast announcements: Real-time alerts are sent to channel subscribers.
- Broadcast chat: Invite members of a broadcast community to an online group conversation.
- Instant share:
- Share or remotely control a computer desktop with colleagues.
What's new in Sametime 8.5.2
Sametime Standard
Enhanced web browser-based online meetings provide participants with a robust experience from wherever they work:
- New native and third-party audio and video
- New slide navigation tools give more expedient control of your presentation flow
- Presenter annotation tools, such as highlighters and pointers, direct the participant's attention to a certain area of either a shared screen or presentation
- Updated polling feature allowing users to create and send polls to participants in meetings
New IBM Sametime Bandwidth Manager enables multimedia communications while helping to protect your network for mission-critical applications:
- Bandwidth limits can be set to constrain the overall amount of audio and video on the network.
- Administrators can set policies to control bandwidth based on classes of users and locations.
Improved Network Address Translation (NAT) support and firewall traversal for audio and video:
- Supports Interactive Connectivity Establishment (ICE), Session Traversal Utilities for NAT (STUN), and Traversal Using Relay NAT (TURN) standards to allow audio and video to pass through firewalls and properly navigate NAT environments
- Easily engage customers, partners, and other external parties in rich communications
New support for Dual Telephony Conferencing Service Provider Interface (TCSPI) Adaptors provides more flexible integration with audio and video conferencing systems.
- Companies can leverage more of their existing infrastructure by simultaneously integrating two audio and video conferencing systems with the Sametime media manager.
- Users have the option of choosing their preferred conferencing system from within a meeting.
New capabilities for Sametime on mobile devices:
- A new native Sametime client for Google Android devices
- Presence and instant messaging including:
- Background notification of new messages.
- Text to speech lets your device read Sametime messages to you.
- Take and send photos from the chat window or send photos from your photo library.
- Optionally, automatically update your Sametime location using the phone's GPS capabilities.
- Presence and instant messaging including:
- A dialer for Sametime Unified Telephony
- New Sametime Meeting
client for Research In Motion (RIM) Blackberry devices:
- Join Sametime meeting rooms directly from web addresses in the calendar or messaging applications, or find meeting rooms by room or owner name.
- Dial into the audio conference number with your device by clicking the phone number in the room info section.
- Participants can view annotations by the presenter, raise or lower hands in the meeting, utilize zoom tools from the Blackberry device, and participate in group chats.
- Participants can also click on URLs and phone numbers to launch the web browser or initiate a call with their device.
Updated Sametime rich client meeting rooms provide a more compelling experience with the following new tools:
- Rooms can be set to prevent others from entering unless the room owner or other room manager is present.
- Owners or managers can end a meeting, forcing others to leave the room.
- Owners or managers can eject individual participants and prevent them from returning for a pre-configured period of time.
The Sametime Connect client adds productivity enhancing tools:
- Support for My Widgets, an easy-to-use new breed of lightweight applications
that leverage the Eclipse and Expeditor runtime shared by Sametime and Lotus
Notes®.
- A new My Widgets panel to manage your Widget collection
- The means to connect to widget repositories
- Support for drag-and-drop installation
- Improved chat history
- Search chat history by person or by a specific date
- View files and links others have shared with you without having to search individual chat sessions
- New text-recognition features
- Names: Click on a name in any chat or chat history to instantly engage
- Telephone numbers: Click on any phone number to initiate a call through Sametime Unified Telephony or a third-party telephony adapter
Sametime platform support and server administration:
- New server-side administrative tools for managing preferences and policies
- Improved capabilities for propagating updates to clients, including the ability to restart clients automatically
- Simplified LDAP configuration and improved federation of LDAP nodes during installation
- New administrator rights (in addition to room owners) for deleting meeting rooms
- New Sametime System Console features, including installation of federated deployment managers for Sametime Meetings
- New server platforms including Microsoft Windows 2008 R2 Server and Novell SUSE Linux® Enterprise Server (SLES) 11
New integration with Microsoft Office 2010 that supports the Office Ribbon model.
In addition to the Sametime Standard feature enhancements, Sametime Advanced 8.5.2 now offers:
- Improved scalability to support larger user populations
- APIs for third-party compliance tools
- Lightweight Directory (LDAP) groups support for improved access control
- Integration with the Sametime System Console for simplified installation and policy management
- A new Sametime Advanced Server that utilizes the same versions of IBM WebSphere Application Server and IBM DB2 as Sametime Standard
- An Extranet Processor Value Unit licensing option to make working with customers and partners easier
Note that Sametime Entry provides online presence, basic text chat, and integration with Microsoft offerings. Features such as online meetings, audio and video, APIs, SDKs, and toolkits, third-party plug-ins, mobility, browser-based clients, file transfers, screen capture tool, privacy lists, alerts, location services, and so on require Sametime Standard or Sametime Advanced entitlements.
The IBM Lotus® Sametime family is now called IBM Sametime.
Accessibility by people with disabilities
IBM strives to provide accessible solutions for customers with disabilities and where full compliancy is not met, customers are advised on workable alternatives, where possible, to meet their needs.
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| Reference information |
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Refer to Software Announcement ZP10-0107, dated July 27, 2010.
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| Program number |
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Program VRM Program name number 5724-S90 8.5.2 IBM Sametime Advanced 5724-T65 8.5.2 IBM Sametime Entry 5724-J23 8.5.2 IBM Sametime Standard
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| Education support |
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IBM training provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM training website
Contact your IBM representative for course information.
IBM Software Services for Education provides education to support many offerings. For a complete list of offerings visit the website at
Experienced Sametime administrators who are new to IBM WebSphere Application Server are encouraged to review this self-study course
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| Offering Information |
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Product information is available via the Offering Information website
Also, visit the Passport Advantage® website
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| Publications |
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No publications are shipped with these products.
The IBM Publications Center
The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries.
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| Technical information |
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Specified operating environment
Hardware requirements
For a detailed description of hardware and software requirements, refer to the product info center at
Software requirements
For a detailed description of hardware and software requirements, refer to the product info center at
The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.
Planning information
Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express®. Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.
IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available.
Packaging
IBM Sametime Standard 8.5.2 will be distributed via a media package and electronic software distribution (ESD). It is distributed in one package with the following:
- IBM Sametime Standard 8.5.2 product CDs.
- Prerequisite software CDs.
- Softcopy product documentation including readme files are included on the product CDs.
The Licence Information form numbers are L-GHUS-8G9G5J, L-KBIM-89QNEN, and L-GHUS-8ERMM3.
IBM Sametime Entry 8.5.2 will be distributed via a media package and electronic software distribution (ESD). It is distributed in one package with the following:
- IBM Sametime Entry 8.5.2 product CDs.
- Prerequisite software CDs.
- Softcopy product documentation including readme files are included on the product CDs.
The License Information form number is L-GHUS-8G9G5J.
IBM Sametime Advanced 8.5.2 will be distributed via a media package and electronic software distribution (ESD). It is distributed in one package with the following:
- IBM Sametime Advanced 8.5.2 product CDs.
- Prerequisite software CDs.
- Softcopy product documentation including readme files are included on the product CDs.
The License Information form numbers are L-GHUS-8G9G5J, L-KBIM-89QNEN, and L-GHUS-8ERMM3.
Security, auditability, and control
The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
Global Technology Services
Contact your IBM representative for the list of selected services available in your country, either as standard or customized offerings for the efficient installation, implementation, or integration of this product.
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| Ordering information |
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For ordering information, consult your IBM representative or authorized IBM Business Partner, or visit
This product is only available via Passport Advantage. It is not available as shrinkwrap.
Product information
Licensed function title Product group Product
category
IBM Sametime Advanced Sametime Sametime
IBM Sametime Advanced Extension Sametime Sametime
from Sametime Limited Entitlement
IBM Sametime Entry Sametime Sametime
IBM Sametime Standard Sametime Sametime
IBM Sametime Standard Extension Sametime Sametime
from Sametime Limited Entitlement
Program name PID Charge unit
number description
IBM Sametime Advanced 5724-S90 Per Authorized
User
IBM Sametime Advanced 5724-S90 Per Processor
Value Unit (PVU)
IBM Sametime Advanced Extension from 5724-S90 Per Authorized
Sametime Limited Entitlement User
IBM Sametime Entry 5724-T65 Per Authorized
User
IBM Sametime Standard 5724-J23 Per Processor
Value Unit (PVU)
IBM Sametime Standard 5724-J23 PROCESSOR-Day(s)
IBM Sametime Standard 5724-J23 Per Authorized
User
IBM Sametime Standard Extension from 5724-J23 Per Authorized
Sametime Limited Entitlement User
Charge metrics definitions
Authorized User
Authorized User is the unit of measure by which this program is licensed. An Authorized User is an individual (named or unnamed) within or outside of your enterprise. The program may be installed on one or more computers or servers and accessed by the number of users authorized by the Proof of Entitlement (PoE). You must have an entitlement for each Authorized User accessing the program or any program component in any manner directly or indirectly (for example, via a multiplexing program, device, or application server) through any means.
Processor Value Unit (PVU)
PVU is a unit of measure by which the program can be licensed. The number of PVU entitlements required is based on the processor technology (defined within the PVU Table by processor value, brand, type, and model number at
and the number of processors made available to the program. IBM continues to define a processor, for the purpose of PVU-based licensing, to be each processor core on a chip. A dual-core processor chip, for example, has two processor cores.
Licensee can deploy the program using either full capacity licensing or virtualization capacity (sub-capacity) licensing according to the Passport Advantage Sub-Capacity Licensing Terms (refer to the webpage below). If using full capacity licensing, licensee must obtain PVU entitlements sufficient to cover all activated processor cores* in the physical hardware environment made available to or managed by the program, except for those servers from which the program has been permanently removed. If using virtualization capacity licensing, licensee must obtain entitlements sufficient to cover all activated processor cores made available to or managed by the program, as defined according to the Virtualization Capacity License Counting Rules at
* An activated processor core is a processor core that is available for use in a physical or virtual server, regardless of whether the capacity of the processor core can be or is limited through virtualization technologies, operating system commands, BIOS settings, or similar restrictions.
Notes:
- Some programs may require licenses for the program and what is being managed. In that case, the following applies. In addition to the entitlements required for the program directly, licensee must obtain PVU entitlements for this program sufficient to cover the processor cores managed by the program.
- Some programs may be licensed on a managed basis only. In that case, the following applies: Instead of the entitlements required for the program directly, Licensee must obtain PVU entitlements for this program sufficient to cover the processor cores managed by the program.
- A few programs on an exception basis may be licensed on a referenced basis. In that case, the following applies. Rather than obtaining entitlements for the activated processor cores available to the program, licensee must obtain PVU entitlements for this program sufficient to cover the environment made available to the referenced program as if the program itself were executing everywhere the referenced program was executing, independent of the basis on which the referenced program is licensed.
- Express and workgroup programs may be licensed with maximum use terms. In that case, the following applies. The maximum authorized use terms and conditions for PVU licensed IBM express and middleware programs can be found in the IBM Express and Middleware Licensing Guide.
Passport Advantage program licenses
IBM Sametime Advanced
Part description Part
number
IBM Sametime Advanced Extension from Sametime Limited
Entitlement
IBM Sametime Adv Extension from Sametime Lmtd Entlmnt E08I1LL
AU Annl SW S&S Rnwl
IBM Sametime Adv Extension from Sametime Lmtd Entlmnt D0CCBLL
AU Lic+SWS&S 12 Mo
IBM Sametime Adv Extension from Sametime Lmtd Entlmnt D0CCCLL
SW S&S Reinst 12Mo
IBM Sametime Advanced
Part description Part
number
IBM Sametime Advanced
IBM Sametime Advanced Per Authorized User Annual SW S&S E04KWLL
Rnwl
IBM Sametime Advanced Per Authorized User Lic + SW S&S D03M5LL
12 Mo
IBM Sametime Advanced Per Authorized User SW S&S D03M6LL
Reinstate 12 Mo
IBM Sametime Advanced Per Processor Value Unit (PVU) E0C6WLL
Annual SW S&S Rnwl
IBM Sametime Advanced Per Processor Value Unit (PVU) D0JPXLL
Lic + SW S&S 12 Mo
IBM Sametime Advanced Per Processor Value Unit (PVU) SW D0JPYLL
S&S Reinstate 12 Mo
IBM Sametime Entry
Part description Part
number
IBM Sametime Entry
IBM Sametime Entry per Authorized User Annual SW S&S E0477LL
Rnwl
IBM Sametime Entry per Authorized User Lic + SW S&S 12 D61USLL
Mo
IBM Sametime Entry per Authorized User SW S&S Reinstate D61UTLL
12 Mo
IBM Sametime Standard
Part description Part
number
IBM Sametime Standard Extension from Sametime Limited
Entitlement
ST Std Ext fr ST Lmtd Entlmt Per Authorized User Annual E08I0LL
SW S&S Rnwl
ST Std Ext fr ST Lmtd Entlmt Per Authorized User Lic + D0CC9LL
SW S&S 12 Mo
ST Std Ext fr ST Lmtd Entlmt Per Authorized User SW S&S D0CCALL
Reinstate 12 Mo
IBM Sametime Standard
Part description Part
number
IBM Sametime Standard
IBM Sametime Standard Per Authorized User Annual SW S&S E1CT5LL
Rnwl
IBM Sametime Standard Per Authorized User Lic + SW S&S D5CT2LL
12 Mo
IBM Sametime Standard Per Authorized User SW S&S D5CT6LL
Reinstate 12 Mo
IBM Sametime Standard for Extranet Proc Value Unit E026ELL
Annual SW S&S Rnwl
IBM Sametime Standard for Extranet Proc Value Unit D55Y0LL
Lic+SW S&S 12 Mo
IBM Sametime Standard for Extranet Proc Value Unt SW D55Y1LL
S&S Reinst 12 Mo
Passport Advantage trade-up licenses
IBM Sametime Advanced
Precursor product Trade-up product Trade-up
part
number
IBM Sametime Advanced
IBM Sametime Standard IBM Sametime Advanced Per D03U1LL
Authorized User Trade Up
Lic + SW S&S 12 Mo
IBM Sametime Standard
Precursor product Trade-up product Trade-up
part
number
IBM Sametime Standard
IBM Sametime Entry IBM Sametime Standard AU D03KYLL
fr Sametime Entry AU
TradeUp Lic+SW S&S 12Mo
Passport Advantage supply
Program name/description Part
number
IBM Sametime Standard V8.5.2
IBM Sametime Standard Multiplatform Multilingual Media AH156ML
Pack
IBM Sametime Advanced V8.5.2
IBM Sametime Advanced V8.5.2 Multiplatform Multilingual AH157ML
Media Pack
IBM Sametime Entry V8.5.2
IBM Sametime Entry V8.5.2 Multiplatform Multilingual AH155ML
Media Pack
Passport Advantage customer: Media pack entitlement details
Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.
IBM Sametime Entry V8.5.2
Entitled maintenance Media packs description Part
offerings description number
IBM Sametime Entry per IBM Sametime Entry V8.5.2 AH155ML
Authorized User Multiplatform Multilingual
Media Pack
IBM Sametime Standard V8.5.2
Entitled maintenance Media packs description Part
offerings description number
IBM Sametime Standard IBM Sametime Standard AH156ML
Extension from Sametime Multiplatform Multilingual
Limited Entitlement Auth Media Pack
User
IBM Sametime Standard IBM Sametime Standard AH156ML
Extranet Processor Value Multiplatform Multilingual
Unit Media Pack
IBM Sametime Standard per IBM Sametime Standard AH156ML
Authorized User Multiplatform Multilingual
Media Pack
IBM Sametime Advanced V8.5.2
Entitled maintenance Media packs description Part
offerings description number
IBM Sametime Advanced IBM Sametime Advanced AH157ML
Extension from Sametime V8.5.2 Multiplatform
Limited Entitlement Multilingual Media Pack
Authorized User
IBM Sametime Advanced per IBM Sametime Advanced AH157ML
Authorized User V8.5.2 Multiplatform
Multilingual Media Pack
Sametime Advanced Extranet IBM Sametime Advanced AH157ML
Processor Value Unit V8.5.2 Multiplatform
Multilingual Media Pack
On/Off CoD
IBM Sametime Standard
Part description Part
number
IBM Sametime Standard PROCESSOR-Day(s) Per Use-Day ASPI7LL
OOCoD
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| Terms and conditions |
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.
Licensing
IBM International Program License Agreement including the License Information document and PoE govern your use of the program. PoEs are required for all authorized use.
Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.
This software license includes Software Subscription and Support (also referred to as Software Maintenance).
License Information form numbers
Program name Program Form number
number
IBM Sametime Advanced 5724-S90 L-GHUS-8G9G5J,
L-KBIM-89QNENL
-GHUS-8ERMM3
IBM Sametime Entry 5724-T65 L-GHUS-8G9G5J
IBM Sametime Standard 5724-J23 L-GHUS-8G9G5J,
L-KBIM-89QNENL
-GHUS-8ERMM3
The program's License Information will be available for review on the IBM Software License Agreement website
Limited warranty applies
Yes
Limited warranty
IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.
IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at
IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).
Program technical support
Technical support of a program product version or release will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.
Technical support of a program product version or release will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.
Money-back guarantee
For clarification, note that if for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.
- For clarification, note that for programs acquired under the IBM International Passport Advantage Agreement, this term applies only to your first acquisition of the program.
- For clarification, note that for programs acquired under any of IBM's On/Off CoD software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.
International Passport Agreement
Volume orders (IVO)
No
Passport Advantage applies
Yes, and through the Passport Advantage website at
This product is only available via Passport Advantage. It is not available as shrinkwrap.
Software Subscription and Support (Software Maintenance)
Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.
IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available.
While your Software Subscription and Support (also referred to as Software Maintenance) is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at
Software Subscription and Support (also referred to as Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.
For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at
Other terms
System i Software Maintenance applies
No
Educational allowance available
Education allowance does not apply.
Education software allowance does not apply.
Special education prices are available for qualified customers through Passport Advantage.
On/Off Capacity on Demand (CoD)
To be eligible for On/Off CoD pricing, customers must be enabled for temporary capacity on the corresponding hardware, and the required contract - Z125-6907, Amendment for iSeries® and pSeries® Temporary Capacity On Demand - Software - must be signed prior to use.
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| IBM Electronic Services |
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.
The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.
The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.
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| Prices |
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Passport Advantage
For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner, or authorized IBM Business Partner for Software ValueNet®, if applicable. Additional information is also available at
Business Partner information
If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.
IBM Global Financing
IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, both from IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit
IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.
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| Announcement countries |
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All European, Middle Eastern and African countries except:
- Iran
- Libyan Arab Republic
- Sudan
- Syria
Trademarks
Electronic Service Agent is a trademark of IBM Corporation in the United States, other countries, or both.
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