IBM WebSphere ILOG Business Rule Management Systems V7.1 offers new capabilities for authoring, managing, and deploying automated decision logic

IBM United States Software Announcement 210-122
April 27, 2010

 
 ENUS210-122.PDF (131KB)

Table of contents   Document options  
Overview Overview Publications Publications
Key prerequisites Key prerequisites Technical information Technical information
Planned availability date Planned availability date Ordering information Ordering information
Description Description Terms and conditions Terms and conditions
Product positioning Product positioning Prices Prices
Program number Program number Order
now Order now
 
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At a glance
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WebSphere® ILOG® BRMS V7.1 for distributed systems offers the following new capabilities:

For ordering, contact your IBM® representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).


 
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Overview
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The WebSphere ILOG Business Rule Management Systems (BRMS) product line is used to define, deploy, execute, monitor, and maintain the variety and complexity of business decision logic used by operational systems within an organization or enterprise.

WebSphere ILOG BRMS V7.1 builds on the strengths of IBM's market-leading offering to deliver:

Enhancements in WebSphere ILOG BRMS V7.1:


 
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Key prerequisites
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For details, refer to the Hardware requirements section.


 
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Planned availability date
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Description
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WebSphere ILOG BRMS manages the life cycle of business rules and allows business decision logic to be externalized from core application code and processes, thus allowing both technical developers and line-of-business experts to define and manage decision logic that drives the behavior of operational systems.

New and improved capabilities in WebSphere ILOG BRMS V7.1:

WebSphere ILOG JRules V7.1 includes Rule Studio for Java™, a developer tool for creating rule-based decision services and for integrating business rules into any Java application or architecture, and Rule Execution Server for Java, which provides execution and services provisioning for those decision services on major J2EE application servers.

WebSphere ILOG Rules for .NET V7.1 includes Rule Studio for .NET, a developer tool for creating rule-based decision services and for integrating business rules into any .NET application or architecture, and Rule Execution Server for .NET, which provides execution and services provisioning for those decision services on the .NET platform.

WebSphere ILOG Rules for .NET V7.1 provides a rule testing sample, allowing developers to create test scenarios in Microsoft® Excel (2007), which business users can then use to verify that rule changes comply with a set of defined test cases. This sample guides developers in the creation of a customized, graphical testing interface. Business users can then populate these scenarios with test data and invoke the test execution directly from within Excel against the Rule Execution Server for .NET. Test scenario data (input, expected results, and actual results) and result status information are viewable with a single worksheet.

WebSphere ILOG Rule Team Server V7.1 delivers an enterprise rule repository and line-of-business user tools for authoring, managing, and deploying business rule-based decisions. It supports projects initially created by either Rule Studio for Java or Rule Studio for .NET (Note: not all Rule Team Server features are enabled for .NET rule projects). WebSphere ILOG Rule Team Server installs on major J2EE application servers and also provides components for installing on Microsoft Windows® systems with Active Directory and SQL Server, using a Java capability embedded in the package.

WebSphere ILOG Decision Validation Services V7.1 extends Rule Team Server with line-of-business focused testing and simulation capabilities for Java-based rule projects. Decision Validation Services installs onto Rule Team Server V7.0, or later. It also provides an additional auditing and reporting capability for the Rule Execution Server for Java. The Decision Warehouse component provides a query tool to easily find information on how rules are being executed in production applications and to tie that information back to the associated rule definition in Rule Team Server.

WebSphere ILOG Rule Solutions for Office V7.1 is a business use-accessible rule authoring and maintenance plug-in for Microsoft Word 2007 and Microsoft Excel 2007.

For the current list of languages supported, visit

http://www-01.ibm.com/software/websphere/ilog_supported_languages.html

Accessibility by people with disabilities

You can request a U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance at

http://www.ibm.com/able/product_accessibility/index.html

 
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Product positioning
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WebSphere ILOG BRMS products help organizations increase their agility in responding to changing market and regulatory conditions by allowing decision logic changes to be easily and rapidly deployed, while also providing comprehensive governance capabilities to ensure that changes meet the needs of the organization and the systems which they affect. By using WebSphere ILOG BRMS, the following benefits can be realized:

The WebSphere ILOG BRMS products are designed to work with a variety of operating systems and IT infrastructure technologies, allowing WebSphere ILOG BRMS to act as a unifying component across an enterprise architecture. Further, WebSphere ILOG BRMS products complement the IBM Business Process Management (BPM) offerings, attaching to WebSphere Dynamic Process Edition, FileNet® Active Content Edition, and Lombardi TeamWorks. The combination of BPM WebSphere ILOG BRMS further increases organizational agility, by improving both the orchestration and oversight of the entire process and the handling of context-specific, highly variable decision points within the process.


 
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Program number
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Program                Program
number         VRM     name
 
 5724-X98      7.1     IBM WebSphere ILOG JRules
 5724-Y00      7.1     IBM WebSphere ILOG Rule Team Server
 5724-Y02      7.1     IBM WebSphere ILOG Rules for .NET
 5724-X99      7.1     IBM WebSphere ILOG Decision Validation
                        Services
 5724-Y03      7.1     IBM WebSphere ILOG Rule Solutions
                        for Office

 
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Consulting and services
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Professional Services are available to help clients get into production quickly and, if desirable, to assist with planning and growing into full-blown business integration solutions. These services can be provided through our IBM Business Partner community or through IBM Global Services.

To contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services

 
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Education support
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Training is available for

IBM training provides education to support many IBM offerings. Descriptions of WebSphere courses for IT professionals and managers are on the IBM WebSphere Education Web site. Visit

http://www.ibm.com/websphere/education

Refer to the IBM WebSphere Education Web site for information on course locations and availability dates.

Call IBM training at 800-IBM-TEACH (426-8322) for catalogs, schedules, and enrollments.

The IBM WebSphere Education team delivers a comprehensive portfolio of education services to help customers and IBM Business Partners successfully deploy service-oriented architecture (SOA) and integrate WebSphere middleware products to achieve the maximum benefit.

Education is a key component to ensuring software success. A study by the IBM WebSphere Support Team has shown that a lack of training is the third most common cause of deployment issues for three years running. Our curriculum provides a unique training value built on exclusive product knowledge direct from IBM Developers cemented with expert instructors and flexible time and cost-saving training options. The IBM WebSphere Education team works closely with product developers and services organizations to ensure that the courses we offer provide the most up-to-the-minute technical and product information. Our courses place an emphasis on the advanced knowledge and insight that only these sources can provide. We draw from a deep pool of IBM technical experience in the development of our courses, and pass that knowledge on to our students.

With over 200 courses across eight curriculums, WebSphere Education provides training that spans the spectrum of skills needs from introductory product overviews to advanced programming and administration. Hands-on labs let you work with fully functional versions of the software you are studying to round out your training experience. Several training options are available, including classroom, private customized courses, or instructor-led or self-paced online learning letting you train from your office without traveling.

For more information about available education offerings, visit

http://www.ibm.com/websphere/education

 
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Offering Information
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Product information is available via the Offering Information Web site

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage Web site

http://www.ibm.com/software/passportadvantage

 
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Publications
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A Quick Start Guide is shipped with the products.

No other printed publications are shipped with the products.

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge.


 
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Technical information
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Specified operating environment

Hardware requirements

Minimum 1 GB physical memory; 2 GB recommended.

WebSphere ILOG JRules V7.1

Operating systems

Java

Databases

Database drivers

Internet browsers (32-bit and 64-bit)

Applications servers

Tools

WebSphere ILOG Rule Team Server V7.1

Operating systems

Java

Databases

Database drivers

Internet browsers (32-bit and 64-bit)

Applications servers

WebSphere ILOG Decision Validation Services V7.1

Operating systems

Java

Databases

Database drivers

Internet browsers (32-bit and 64-bit)

Applications servers

Tools

Microsoft Office 2003 with SP3 or Office 2007 SP1 is required for defining Excel test scenarios

WebSphere ILOG Rules for .NET V7.1

Operating systems

Databases

Internet browsers (32-bit and 64-bit)

WebSphere Rule Solutions for Office V7.1

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Limitations

Refer to Usage restriction section, or to the License Information document that is available on the IBM Software License Agreement Web site

http://www.ibm.com/software/sla/sladb.nsf

Planning information

Direct customer support

For technical support or assistance, contact your IBM representative or visit

http://www.ibm.com/support
Packaging

The WebSphere ILOG product packages comprise:

This program, when downloaded from a Web site, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.

Security, auditability, and control

IBM WebSphere ILOG products use the security and auditability features of the host software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.


 
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Software Services
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/

 
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Ordering information
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This product is only available via Passport Advantage. It is not available as shrinkwrap.

 
Product group: Application and Integration Middleware
  Product Identifier Description (PID)
 
IBM WebSphere ILOG JRules V7.1                        5724-X98
IBM WebSphere ILOG Rule Team Server V7.1              5724-Y00
IBM WebSphere ILOG Rules for .NET V7.1                5724-Y02
IBM WebSphere ILOG Decision Validation Services V7.1  5724-X99
IBM WebSphere ILOG Rule Solutions for Office V7.1     5724-Y03
 
Product category: WebSphere
 
Charge metric
 
                 Part number or
Program name     PID number           Charge metric
 
IBM WebSphere    5724-X98             Processor Value Unit
 ILOG JRules                          Resource Value Unit
 
IBM WebSphere    5724-Y00             Processor Value Unit
 ILOG Rule
 Team Server
 
IBM WebSphere    5724-Y02             Processor Value Unit
 ILOG Rules                           Resource Value Unit
 for .NET
 
IBM WebSphere    5724-X99             Processor Value Unit
 ILOG Decision
 Validation
 Services
 
IBM WebSphere    5724-Y03             Authorized User
 ILOG Rule
 Solutions for
 Office
 

Processor Value Unit (PVU)

Processor Value Unit (PVU) is a unit of measure by which the program can be licensed. The number of PVU entitlements required is based on the processor technology, defined within the PVU Table by processor, vendor, brand, type, and model number at the following Web site, and the number of processors made available to the program

http://www.ibm.com/software/lotus/passportadvantage/pvu_licensing_for_customers.html

IBM continues to define a processor, for the purpose of PVU-based licensing, to be each processor core on a chip. A dual-core processor chip, for example, has two processor cores.

Licensee can deploy the program using either Full Capacity licensing or Virtualization Capacity (Sub-Capacity) licensing according to the Passport Advantage Sub-Capacity Licensing Terms (see Web page below). If using Full Capacity licensing, Licensee must obtain PVU entitlements sufficient to cover all activated processor cores1 in the physical hardware environment made available to or managed by the program, except for those servers from which the program has been permanently removed. If using Virtualization Capacity licensing, Licensee must obtain entitlements sufficient to cover all activated processor cores made available to or managed by the program, as defined according to the Virtualization Capacity License Counting Rules at

http://www.ibm.com/software/lotus/passportadvantage/ Counting_Software_licenses_using_specific_ virtualization_technologies.html
1
An Activated processor core is a processor core that is available for use in a physical or virtual server, regardless of whether the capacity of the processor core can be or is limited through virtualization technologies, operating system commands, BIOS settings, or similar restrictions.


Note: Express and Workgroup programs may be licensed with maximum use terms. In that case, the following applies: The maximum authorized use terms and conditions for PVU licensed IBM Express and Middleware Programs can be found in the IBM Express and Middleware Licensing Guide.


Note: Some programs may require licenses for the program and what is being managed. In that case, the following applies: In addition to the entitlements required for the program directly, Licensee must obtain PVU entitlements for this program sufficient to cover the processor cores managed by the program.


Note: Some programs may be licensed on a managed basis only. In that case, the following applies: Instead of the entitlements required for the program directly, Licensee must obtain PVU entitlements for this program sufficient to cover the processor cores managed by the program.


Note: A few programs on an exception basis may be licensed on a referenced basis. In that case, the following applies: Rather than obtaining entitlements for the activated processor cores available to the program, Licensee must obtain PVU entitlements for this program sufficient to cover the environment made available to the referenced program as if the program itself were executing everywhere the referenced program was executing, independent of the basis on which the referenced program is licensed.

Resource Value Unit (RVU)

Resource Value Unit (RVU) is a unit of measure by which the program can be licensed. RVU Proofs of Entitlement are based on the number of units of a specific resource used or managed by the program. Licensee must obtain sufficient entitlements for the number of RVUs required for Licensee's environment for the specific resources as specified in the table below. RVU entitlements are specific to the program and the type of resource and may not be exchanged, interchanged, or aggregated with RVU entitlements of another program or resource.


Note: Some programs may require licenses for the resources available to and the resources being managed by the program. In that case, the following applies: In addition to the entitlements required for the resources used by the program directly, Licensee must obtain entitlements for this program sufficient to cover the resources managed by the program.


Note: Some programs may be licensed on a managed basis only. In that case, the following applies: Instead of the entitlements required for the resources used by the program directly, Licensee must obtain entitlements for this program sufficient to cover the resources managed by the program.

Authorized User

Authorized User is a unit of measure by which the program can be licensed. An Authorized User is a unique person who is given access to the program. The program may be installed on any number of computers or servers and each Authorized User may have simultaneous access to any number of instances of the program at one time. Licensee must obtain separate, dedicated entitlements for each Authorized User accessing the program in any manner directly or indirectly (for example, via a multiplexing program, device, or application server) through any means. An entitlement for an Authorized User is unique to that Authorized User and may not be shared, nor may it be reassigned other than for the permanent transfer of the Authorized User entitlement to another person.


Note: Some programs may be licensed where devices are considered users. In that case the following applies: Any computing device that requests the execution of or receives for execution a set of commands, procedures, or applications from the program or that is otherwise managed by the program is considered a separate user of the program and requires an entitlement as if that device were a person.

The programs in this announcement have Value Unit-based pricing.

 
5724-X98   IBM WebSphere ILOG JRules
5724-Y00   IBM WebSphere ILOG Rule Team Server
5724-Y02   IBM WebSphere ILOG Rules for .NET
5724-X99   IBM WebSphere ILOG Decision Validation Services

Passport Advantage

 
                                                       Part
Program name/Description                               number
 
WebSphere ILOG JRules PVU License + SW                 D0965LL
 S&S 12 Months
WebSphere ILOG JRules PVU Annual SW                    E06XCLL
 S&S Renewal
WebSphere ILOG JRules PVU SW S&S                       D0966LL
 Reinstate 12 Months
WebSphere ILOG JRules RVU License + SW                 D0CTTLL
 S&S 12 Months
WebSphere ILOG JRules RVU Annual SW                    E08PJLL
 S&S Renewal
WebSphere ILOG JRules RVU SW S&S                       D0CTULL
 Reinstate 12 Months
WebSphere ILOG Decision Validation Services            D095GLL
 PVU License + SW S&S 12 Months
WebSphere ILOG Decision Validation Services            E06X1LL
 PVU Annual SW S&S Renewal
WebSphere ILOG Decision Validation Services            D095HLL
 PVU SW S&S Reinstate 12 Months
WebSphere ILOG Rule Team Server PVU Lic +              D094VLL
 SW S&S 12 Months
WebSphere ILOG Rule Team Server PVU Annual             E06WRLL
 SW S&S Renewal
WebSphere ILOG Rule Team Server PVU SW S&S             D094WLL
 Reinstate 12 Months
WebSphere ILOG Rules for .NET PVU                      D095VLL
 License + SW S&S 12 Months
WebSphere ILOG Rules for .NET PVU                      E06X8LL
 Annual SW S&S Renewal
WebSphere ILOG Rules for .NET PVU                      D095XLL
 SW S&S Reinstate 12 Months
WebSphere ILOG Rules for .NET RVU                      D0CTVLL
 License + SW S&S 12 Months
WebSphere ILOG Rules for .NET RVU                      E08PKLL
 Annual SW S&S Renewal
WebSphere ILOG Rules for .NET RVU                      D0CTWLL
 SW S&S Reinstate 12 Months
WebSphere ILOG Rule Solutions for Office               E06X9LL
 Authorized User Annual SW S&S Renewal
WebSphere ILOG Rule Solutions for Office               D095WLL
 Authorized User Lic + SW S&S 12 Months
WebSphere ILOG Rule Solutions for Office               D095YLL
 Authorized User SW S&S Reinstate 12 Months

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

 
Entitled maintenance offerings                     Part
description                                        number
 
IBM WebSphere ILOG JRules                          B800GML
IBM WebSphere ILOG Rules for .NET                  B800HML
IBM WebSphere ILOG Rule Team Server                B800IML
IBM WebSphere ILOG Decision Validation Services    B800JML
IBM WebSphere ILOG Rule Solutions for Office       B800KML
 
Media packs                                        Part
description                                        number
 
IBM WebSphere ILOG JRules V7.1                     B800GML
 for Multiplatform Multilingual Media Pack
IBM WebSphere ILOG Rules for .NET V7.1             B800HML
 for Windows Multiligual Media Pack
IBM WebSphere ILOG Rule Team Server V7.1           B800IML
 for Multiplatform Multilingual Media Pack
IBM WebSphere ILOG Decision Validation Services    B800JML
 for Multiplatform Multilingual Media Pack
IBM WebSphere ILOG Rule Solutions for Office       B800KML
 V7.1 for Windows Multilingual Media Pack

Cross-platform product for use on System z® Integrated Facility for Linux (IFL) engines

Order the part numbers that follow when the product is intended to run on the Linux operating system on System z Integrated Facility for Linux (IFL) engines. If the product is not intended to run on the Linux operating system on System z IFL engines, order from the other set of part numbers in this announcement. This set of part numbers provides the identical supply and authorization as the other set in this announcement.

                                                 Part
Program name/Description                         number
 
WebSphere ILOG JRules for Linux on               D0963LL
 System z PVU License + SW S&S 12 Months
WebSphere ILOG JRules for Linux on               E06XBLL
 System z PVU Annual SW S&S Renewal
WebSphere ILOG JRules for Linux on               D0964LL
 System z PVU SW S&S Reinstate 12 Months
WebSphere ILOG Decision Validation Services      D095JLL
 Linux z PVU License + SW S&S 12 Months
WebSphere ILOG Decision Validation Services      E06X3LL
 Linux z PVU Annual SW S&S Renewal
WebSphere ILOG Decision Validation Services      D095LLL
 Linux z PVU SW S&S Reinstate 12 Months
WebSphere ILOG Rule Team Server Linux z          D094TLL
 PVU License + SW S&S 12 Months
WebSphere ILOG Rule Team Server Linux z          E06WQLL
 PVU Annual SW S&S Renewal
WebSphere ILOG Rule Team Server Linux z          D094ULL
 PVU SW S&S Reinstate 12 Months

 
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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the programs. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the programs and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the programs as long as support is in effect.

License Information form number

IBM WebSphere ILOG JRules BRMS 7.1: L-ASAY-832HJ9

IBM WebSphere ILOG Rules for .NET 7.1: L-ASAY-83ZBMH

The programs' License Information will be available for review on the IBM Software License Agreement Web site

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product will be available for a minimum of five years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Authorization for use on home/portable computer

You may not copy and use this program on another computer without paying additional license fees.

Volume orders (IVO)

No

Passport Advantage applies

Yes, and through the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage
Usage restriction

Yes. Usage is limited to the quantity of Value Units licensed.

For additional information, refer to the License Information document that is available on the IBM Software License Agreement Web site

http://www.ibm.com/software/sla/sladb.nsf
Software Subscription and Support applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage
IBM Operational Support Services -- SoftwareXcel

No

System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable.


 
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IBM Electronic Services
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.

To learn how Electronic Services can work for you, visit

http://www.ibm.com/support/electronic

 
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Prices
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For additional information and current prices, contact your local IBM representative.

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, permits accelerated implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified customers.


 
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Order now
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To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
For IBM representative: callserv@ca.ibm.com
 
 
For IBM Business Partner: pwswna@us.ibm.com 
Mail:       IBM Teleweb Customer Support
            ibm.com® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            Canada
            L3R 2Z1

Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.
Trademarks

Electronic Service Agent is a trademark of IBM Corporation in the United States, other countries, or both.

WebSphere, ILOG, IBM, Passport Advantage, FileNet, AIX, DB2, System z and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both.

Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States, other countries, or both.

Intel, Itanium and Pentium are registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

UNIX is a registered trademark of The Open Group in the United States and other countries.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

 

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