IBM Endpoint Manager V9.0, built on BigFix technology, delivers enhanced capabilities and expanded platform support to provide comprehensive security and operations management solutions

IBM United States Software Announcement 213-080
March 5, 2013

ENUS213-080.PDF ENUS213-080.PDF

Table of contents
Overview Overview Publications Publications
Key prerequisites Key prerequisites Technical information Technical information
Planned availability date Planned availability date Ordering information Ordering information
Description Description Terms and conditions Terms and conditions
Product positioning Product positioning Prices Prices
Program number Program number Order now Order now


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At a glance
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IBM® Endpoint Manager V9.0 delivers consolidated lifecycle management and security and compliance solutions. The policy-based engine automates day-to-day operational tasks and enforces security and compliance standards to maximize productivity and reduce downtime by:

For ordering, contact Your IBM representative or an IBM Business Partner.
For more information contact the Americas Call Centers at
800-IBM-CALL (426-2255).
 
Reference: YE001


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Overview
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IBM Endpoint Manager, built on BigFix technology, delivers endpoint lifecycle and security management through a single, lightweight, extensible infrastructure. The solution consolidates management of servers, desktops, laptops and mobile devices with clear, accurate reporting and control over today's increasingly complex physical and virtual infrastructures.

IBM Endpoint Manager enables organizations to securely manage even intermittently connected mobile users, delivering continuous updates regardless of connectivity to the internal corporate network and enforcing policies offline to ensure regulatory compliance. This dynamic, content-driven messaging and management system allows for quick delivery and adoption of new product capabilities and enables organizations to easily tailor solutions to meet their specific requirements. IBM Endpoint Manager unified management platform includes:

IBM Endpoint Manager V9.0 adds new core capabilities and extends its platform coverage to include:

IBM Endpoint Manager for Lifecycle Management:

IBM Endpoint Manager for Security and Compliance:

IBM Endpoint Manager for Patch Management:

IBM Endpoint Manager for Software Use Analysis:

IBM Endpoint Manager for Mobile Devices:

IBM Endpoint Manager for Core Protection:

IBM Endpoint Manager for Server Automation:



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Key prerequisites
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For details, refer to the Hardware and software requirements sections.



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Planned availability date
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Description
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IBM Endpoint Manager V9.0 provides new security configuration options for managing Internet connected computers and mobile devices as well as native encryption capabilities to enable even simpler setup of secure data transfers and password management policies. Data is encrypted per targeted endpoint and is stored in encrypted form in the database, ensuring only the intended party is able to decrypt the information.

With expanded platform coverage, Endpoint Manager V9.0 introduces an option to deploy the Enterprise Manager server on Red Hat Enterprise Linux and IBM DB2 in addition to existing support for Microsoft Windows and SQL Server configurations. Newly supported agent platforms in V9.0 include Solaris 11, Debian 6, and Ubuntu 12.04 in addition to previously released support for Mac OS X 10.8, Windows 8, Windows RT, and Windows Server 2012.

Other major enhancements in IBM Endpoint Manager V9.0 products

IBM Endpoint Manager for Lifecycle Management

IBM Endpoint Manager for Lifecycle Management delivers comprehensive and powerful solutions for IT operations. The suite adds the following major capabilities:

IBM Endpoint Manager for Security and Compliance

IBM Endpoint Manager for Security and Compliance ensures endpoint security across the organization. The suite adds the following major capabilities:

IBM Endpoint Manager for Patch Management:

IBM Endpoint Manager for Power Management:

IBM Endpoint Manager for Software Use Analysis

IBM Endpoint Manager for Software Use Analysis provides software asset discovery and reporting across heterogeneous operating systems to optimize software spending, effectively manage software compliance with respect to vendor audits, and comply with country and market regulations.

IBM Tivoli Asset Discovery for distributed is now supported as part of IBM Endpoint Manager for Software Use Analysis. If you purchased IBM Endpoint Manager for Software Use Analysis licenses and are current with Software Subscription and Support, you will be entitled to IBM Tivoli Asset Discovery for distributed for use as part of IBM Endpoint Manager for Software Use Analysis. IBM Tivoli Asset Discovery for distributed helps you maintain an up-to-date inventory of installed distributed software, hardware, and software use data and is the recognized IBM product, together with IBM License Metric Tool, for providing audit reports for products that are licensed under the IBM Passport Advantage® virtualization capacity (sub-capacity) licensing. The IBM Endpoint Manager for Software Use Analysis suite adds the following product capabilities:

IBM Endpoint Manager for Mobile Devices:

IBM Endpoint Manager for Core Protection:

IBM Endpoint Manager for Server Automation:

IBM Endpoint Manager unified management platform is made up of four components, which create a lightweight communications fabric for continuous delivery and enforcement of a vast array of third-party enterprise security and system management services. The four components are the endpoint agent, server, policy messages (fixlets), and relays.

Endpoint Agent

The Endpoint Agent is the brain of the IBM Endpoint Manager platform. Continuously assessing the endpoint and enforcing policy, regardless of connectivity, this single, multipurpose agent represents a departure from traditional client-server architectures and powers a resilient distributed intelligent infrastructure.

Server

The IBM Endpoint Manager Server component can manage up to 250,000 agents without requiring advanced resource configuration for the hardware server it will be installed on. You can use available commercial lower end hardware servers to install and run IBM Endpoint Manager Server even when the managed environment consists of 250,000 targets. When needed, scalability for environments over 250,000 endpoints is provided via a multiserver architecture.

Policy messages

Policy messages, also known as IBM fixlet messages, communicate policy information between agents and server environments. Policy messages can contain logical criteria to trigger specific actions, for example, if vulnerability X exists on this client, update software module Y with the appropriate package. Additionally, you can use the policy messages included with IBM Endpoint Manager, which are delivered through the IBM Endpoint Manager content delivery service, or you customize your own:

Relays

Relays act as communication and aggregation points and staging areas for policy messages and patch and remediation content. Relays help reduce network bandwidth requirements and provide an added degree of fault- tolerance for the management systems. Relays can be installed on existing hardware, including desktops and multipurpose systems such as file or print servers. No dedicated hardware is required.



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Product positioning
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IBM Endpoint Manager V9.0 provides consolidated security and operations management, simplifying and streamlining endpoint management, while increasing accuracy and productivity.

IBM Endpoint Manager V9.0 drives cost savings for software licensing and compliance with sophisticated detection capabilities across Windows and UNIX platforms.

With the rise in corporate and bring your own device smartphones and tablet devices, IBM Endpoint Manager V9.0 delivers comprehensive mobile device management solutions to address both business and technical controls to ensure data security and compliance.

IBM Endpoint Manager V9.0 extends visibility and control to data center servers and the cloud by improving security through patching offline virtual machines and reducing total cost of ownership (TCO) and downtime with automated server provisioning and configuration tasks.



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Program number
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Program          Program
number    VRM    name

5725-C43  9.0    IBM Endpoint Manager for Lifecycle Management
5725-C44  9.0    IBM Endpoint Manager for Security and Compliance
5725-C45  9.0    IBM Endpoint Manager for Patch Management
5725-C46  9.0    IBM Endpoint Manager for Power Management
5725-F57  9.0    IBM Endpoint Manager for Software Use Analysis
5725-D25  9.0    IBM Endpoint Manager for Core Protection
5725-H27  9.0    IBM Endpoint Manager for Server Automation
5725-F99  9.0    IBM Endpoint Manager for Mobile Devices


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Education support
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Comprehensive education for IBM Tivoli products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.

For additional information, visit

http://www-306.ibm.com/software/tivoli/education/


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Offering Information
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Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage website

http://www.ibm.com/software/passportadvantage


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Publications
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No publications will be shipped with this product.

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge.



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Technical information
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Specified operating environment

Hardware and software requirements

IBM Endpoint Manager supports running the Endpoint Manager server on Windows server operating systems, specifically Windows Server 2003, or later. The supported database versions for Endpoint Manager servers running on Windows are SQL Server 2005, or later.

IBM Endpoint Manager V9.0 introduces additional support for running the Endpoint Manager server on Red Hat 6 64-bit operating systems. The supported database version for Endpoint Manager servers running on Red Hat 6 is IBM DB2 10.1 Workgroup Server Edition (WSE).

View the complete list of supported platforms for each Endpoint Manager product

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM , such as an announcement letter. Documentation and other program content may be supplied only in the English language.

IBM Electronic Support

The IBM Support Portal is your gateway to technical support. This includes IBM Electronic Support tools and resources, for software and hardware, to help save time and simplify support. The Electronic Support tools can help you find answers to questions, download fixes, troubleshoot, automate data collection, submit and track problems through the Service Request online tool, and build skills. All these tools are made available through your IBM support agreement, at no additional charge.

Read about the Electronic Support portfolio of tools

http://ibm.com/electronicsupport

Access the IBM Support Portal

http://ibm.com/support

Access the online Service Request tool

http://ibm.com/support/servicerequest

Planning information

Direct customer support

For technical support or assistance, contact your IBM representative or visit

http://www.ibm.com/support
Packaging

IBM Endpoint Management Solution V9.0 is distributed with:

Security, auditability, and control

IBM Endpoint Manager Solution V9.0 uses the security and auditability features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



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Software Services
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/


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Licensing metric definitions and pricing examples
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Client Device

Client Device is a unit of measure by which the program can be licensed. A Client Device is a single user computing device or special purpose sensor or telemetry device that requests the execution of or receives for execution a set of commands, procedures, or applications from or provides data to another computer system that is typically referred to as a server or is otherwise managed by the server. Multiple Client Devices may share access to a common server. A Client Device may have some processing capability or be programmable to allow a user to do work. Examples include, but are not limited to actuators, appliances, automated teller machines, automatic meter readers, cash registers, disk drives, desktop computers, kiosks, notebook computers, personal digital assistant, point-of-sale terminals, sensors, smart meters, tape drives, and technical workstations. Licensee must obtain entitlements for every Client Device which runs, provides data to, uses services provided by, or otherwise accesses the program and for every other computer or server on which the program is installed.

Resource Value Unit (RVU)

RVU is a unit of measure by which the program can be licensed. RVU Proofs of Entitlement (PoEs) are based on the number of units of a specific resource used or managed by the program. Licensee must obtain entitlements for this program sufficient to cover the resources managed by the program. Licensee must obtain sufficient entitlements for the number of RVUs required for licensee's environment for the specific resources as specified in the resource table found in the program's announcement and/or License Information document. RVU entitlements are specific to the program and the type of resource and may not be exchanged, interchanged, or aggregated with RVU entitlements of another program or resource.

Standby or backup systems

For programs running or resident on backup machines, IBM defines three types of situations: cold, warm, and hot. In cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire other licenses or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if running at another enterprise's location.

As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes.

Cold: A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.

Warm: A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.

Hot: A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlements for this copy and there will generally be an additional charge.

Doing work includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data, or other resources (for example, active linking with another machine, program, database or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switchover between programs, databases, or other resources to occur.

Pricing examples

The resource for the purpose of the RVU calculation is Activated Processor Cores managed by the program. An Activated Processor Core is a processor core that is available for use in a physical or virtual server, regardless of whether the capacity of the processor core can be or is limited through virtualization technologies, operating system commands, BIOS settings, or similar restrictions. Licensee can deploy the program using either full capacity licensing or virtualization capacity (Sub-Capacity) licensing according to the Passport Advantage Sub-Capacity Licensing Terms (refer to the webpage below). If using full capacity licensing, each Activated Processor Core in the physical hardware environment managed by the program must be counted, except for those servers from which the program permanently no longer manages. If using virtualization capacity licensing, the Virtualization Capacity License Counting Rules at

http://www.ibm.com/software/lotus/passportadvantage/Counting_Software_licenses_using_sp ecific_virtualization_technologies.html

defines how many Activated Processor Cores must be counted.

The RVU table for Tivoli Endpoint Manager is below:

Tier    From quantity  To quantity    Factor

 1            0          2,500        1.00
 2        2,501         10,000        0.80
 3       10,001         50,000        0.60
 4       50,001        150,000        0.40
 5      150,001        -              0.20

Pricing example 1

A customer wishes to license Tivoli Endpoint Manager for the servers in the following core environment.

Distributed servers

Note: Linux on System z offerings may not be available for all Tivoli products. This licensing example assumes such availability. Linux on System z offerings have distinctly orderable part numbers in Passport Advantage , which should be used when ordering entitlements for IFLs running Linux .

If pricing products without a Linux on System z offering, you should exclude the z800 server entitlement requirement indicated below.

The customer wants to manage the applicable distributed server environment with Tivoli Endpoint Manager:

Systems               Quantity in              Processor cores
managed               customer environment     to be licensed

One processor,        20                        20
single core
One processor,        65                       130
dual core
Two processors,       12                        48
dual core
Two processors,       10                        80
quad core
Eight Processors,      1                        16
Dual Core (2
logical partitions)
Four Processors,       1                        16
Quad Core
z800 server with       1                         2
2 uniprocessor IFLs
(requires Linux on
System z availability)
is managed
  Total processors to                          312
  be licensed

Based on the 312 managed cores, the customer would require 312 RVUs of Tivoli Endpoint Manager.

Pricing example 2

A customer wishes to license Tivoli Endpoint Manager in the following core environment:

Servers with 45,000 Managed Cores
25,000 Client Devices

The following calculation is used to determine the number of RVUs required to license the 45,000 managed cores in the server environment.

Tier          Quantity of Managed Cores  RVUs

1              2,500                      2,500
2              7,500                      6,000
3             35,000                     21,000
  Total                                  29,500

The first tier based on the RVU table is used to calculate the first 2,500 managed cores at a factor of 1 per core or in the case above 2,500 RVUs (2,500 x 1.) The second tier is used to calculate the managed cores from 2,501 to 10,000 at a .8 factor or 7,500 x .8 = 6,000. The third tier is used for those managed cores between 10,001 and 50,000. In the example, 35,000 of the managed cores reside in tier 3 or 35,000 x .6 = 21,000. Adding the RVUs together for each tier, the customer requires 29,500 RVUs to license the 45,000 managed cores.

In addition, the customer would require 25,000 of the client device part number to license the 25,000 client devices in the environment.



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Ordering information
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Product group: Tivoli Endpoint Manager
Product:
         IBM Endpoint Manager for Lifecycle Management (5725-C43)
         IBM Endpoint Manager for Security & Compliance (5725-C44)
         IBM Endpoint Manager for Patch Management (5725-C45)
         IBM Endpoint Manager for Power Management (5725-C46
         IBM Endpoint Manager for Software Use Analysis (5725-F57)
         IBM Endpoint Manager for Core Protection (5725-D25)
         IBM Endpoint Manager for Server Automation (5725-H27)
         IBM Endpoint Manager for Mobile Devices (5725-F99)
    Product category: TVCONFIG (Configurations and Operations)

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

 
Media pack description                                  Part number

IBM Endpoint Manager for Lifecycle Management V9.0      BJ016ML
Multiplatform Multilingual Media Pack
 
IBM Endpoint Manager Starter Kit for Lifecycle          BJ017ML
Management V9.0 Multiplatform Multilingual Media Pack
 
IBM Endpoint Manager for Security and Compliance V9.0   BJ018ML
Multiplatform Multilingual Media Pack
 
IBM Endpoint Manager for Patch Management V9.0          BJ019ML
Multiplatform Multilingual Media Pack
 
IBM Endpoint Manager for Power Management V9.0          BJ01BML
Multiplatform Multilingual Media Pack Pack
 
IBM Endpoint Manager for Core Protection V9.0           BJ01CML
Multiplatform Multilingual Media Pack
 
IBM Endpoint Manager for Core Protection Data
Protection Add-on V9.0 Multiplatform Multilingual       BJ01DML
Media pack
 
IBM Endpoint Manager for Software Use Analysis V9.0     BJ01FML
Multiplatform Multilingual Media Pack
 
IBM Endpoint Manager for Mobile Devices V9.0 for        BJ01HML
Multiplatform Multilingual Media Pack
 
IBM Endpoint Manager for Server Automation V9.0         BJ01JML
Multiplatform Multilingual Media pack 

Current licensees

New licensees

Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Basic license

Ordering information for Passport Advantage

Passport Advantage allows you to have a common anniversary date Software Subscription and Support (SW S&S) renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of SW S&S. SW S&S in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all SW S&S will renew at the the common anniversary date for twelve full months of SW S&S.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Support Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Subscription and Support (Software Maintenance).

The quantity to be specified for the Passport Advantage part numbers in the following table is per required number of Processor Value Units. To order for Passport Advantage , specify the desired part number and quantity.

The following ordering information has previously been announced in Software Announcement 211-449, dated November 15, 2011 . Tivoli has been removed from the product name.

(5725-C43) IBM Endpoint Manager for Lifecycle Management V9.0 name update

Description                                                   Part number

IBM Endpoint Manager for Lifecycle Management Client          E0BDDLL
Device Annual SW Subscription & Support Renewal
 
IBM Endpoint Manager for Lifecycle Management Client          D0HT2LL
Device Initial Fixed Term License + SW Subscription &
Support 12 Months
 
IBM Endpoint Manager for Lifecycle Management Client          D0HSILL
Device License + SW Subscription & Support 12 Months
 
IBM Endpoint Manager for Lifecycle Management Client          D0HSJLL
Device SW Subscription & Support Reinstatement 12 Months
 
IBM Endpoint Manager for Lifecycle Management Client          E0BDNLL
Device Subsequent Fixed Term License + SW Subscription
& Support 12 Months
 
IBM Endpoint Manager for Lifecycle Management Client          D0I19LL
Device from Tivoli Provisioning Manager Express® Trade Up
License + SW Subscription & Support 12 Months
 
IBM Endpoint Manager for Lifecycle Management FTL for         E0D7FLL
zEnterprise BladeCenter® Extension and Linux on System z
Resource Value Unit Subsequent Fixed Term License + SW
Subscription & Support 1 2 Months
 
IBM Endpoint Manager for Lifecycle Management Resource        E0BDCLL
Value Unit Annual SW Subscription & Support Renewal
 
IBM Endpoint Manager for Lifecycle Management Resource        D0HT1LL
Value Unit Initial Fixed Term License + SW Subscription
& Support 12 Months
 
IBM Endpoint Manager for Lifecycle Management Resource        D0HSGLL
Value Unit License + SW Subscription & Support 12 Months
 
IBM Endpoint Manager for Lifecycle Management Resource        D0HSHLL
Value Unit SW Subscription & Support Reinstatement 12 Months
 
IBM Endpoint Manager for Lifecycle Management Resource        E0BDMLL
Value Unit Subsequent Fixed Term License + SW Subscription
& Support 12 Months
 
IBM Endpoint Manager for Lifecycle Management Resource        D0I18LL
Value Unit from Tivoli Provisioning Manager Express Trade
Up License + SW Subscription & Support 12 Months
 
IBM Endpoint Manager for Lifecycle Management Trade UP        D0PUMLL
Up from TEMSKfLM Client Device Trade Up License + SW
Subscription & Support 12 Months
 
IBM Endpoint Manager for Lifecycle Management Trade PP        D0PUKLL
Up from TEMSKfLM Resource Value Unit Trade Up License + SW
Subscription & Support 12 Months
 
IBM Endpoint Manager for Lifecycle Management Trade Up        D0PULLL
from TEMSKfLM Resource Value Unit for zBx and Linux on
System z Trade Up License + SW Subscription & Support 12
Months
 
IBM Endpoint Manager for Lifecycle Management for             E0D6FLL
zEnterprise BladeCenter Extension and Linux on System z
Resource Value Unit Annual SW Subscription & Support
Renewal 12 Months
 
IBM Endpoint Manager for Lifecycle Management for             D0N2ELL
zEnterprise BladeCenter Extension and Linux on System z
Resource Value Unit Initial Fixed Term License + SW
Subscription & Support 12 Months
 
IBM Endpoint Manager for Lifecycle Management for             D0M1ZLL
zEnterprise BladeCenter Extension and Linux on System z
Resource Value Unit License + SW Subscription & Support
12 Months
 
IBM Endpoint Manager for Lifecycle Management for             D0M20LL
zEnterprise BladeCenter Extension and Linux on System z
Resource Value Unit SW Subscription & Support Reinstatement
12 Months

IBM Endpoint Manager Starter Kit for Lifecycle Management:

Description                                                   Part number

IBM Endpoint Manager Starter Kit for Lifecycle Management     E0DUTLL
Client Device Annual SW Subscription & Support Renewal 12
Months
 
IBM Endpoint Manager Starter Kit for Lifecycle Management     D0PVNLL
Client Device Initial Fixed Term License + SW Subscription
& Support 12 Months
 
IBM Endpoint Manager Starter Kit for Lifecycle Management     D0PVFLL
Client Device License + SW Subscription & Support 12 Months
 
IBM Endpoint Manager Starter Kit for Lifecycle Management     D0PVGLL
Client Device SW Subscription & Support Reinstatement 12
Months
 
IBM Endpoint Manager Starter Kit for Lifecycle Management     E0DUZLL
Client Device Subsequent Fixed Term License + SW Subscription & Support
12 Months
 
IBM Endpoint Manager Starter Kit for Lifecycle Management     E0DURLL
Resource Value Unit Annual SW Subscription & Support Renewal
12 Months
 
IBM Endpoint Manager Starter Kit for Lifecycle Management     D0PVJLL
Resource Value Unit Initial Fixed Term License + SW
Subscription & Support 12 Months
 
IBM Endpoint Manager Starter Kit for Lifecycle Management     D0PVBLL
Resource Value Unit License + SW Subscription & Support
12 Months
 
IBM Endpoint Manager Starter Kit for Lifecycle Management     D0PVCLL
Resource Value Unit SW Subscription & Support Reinstatement
12 Months
 
IBM Endpoint Manager Starter Kit for Lifecycle Management     E0DUWLL
Resource Value Unit Subsequent Fixed Term License + SW
Subscription & Support 12 Months
 
IBM Endpoint Manager Starter Kit for Lifecycle Management     E0DUSLL
Resource Value Unit for zBx and Linux on System z Annual
SW Subscription & Support Renewal 12 Months
 
IBM Endpoint Manager Starter Kit for Lifecycle Management     D0PVKLL
Resource Value Unit for zBx and Linux on System z Initial
Fixed Term License + SW Subscription & Support 12 Months
 
IBM Endpoint Manager Starter Kit for Lifecycle Management      D0PVDLL
Resource Value Unit for zBx and Linux on System z License + SW
Subscription & Support 12 Months
 
IBM Endpoint Manager Starter Kit for Lifecycle Management      D0PVELL
Resource Value Unit for zBx and Linux on System z SW
Subscription & Support Reinstatement 12 Months
 
IBM Endpoint Manager Starter Kit for Lifecycle Management      E0DUXLL
Resource Value Unit for zBx and Linux on System z Subsequent
Fixed Term License + SW Subscription & Support 12 Months

(5725-C44) IBM Endpoint for Security and Compliance V9.0 name update

Description                                                    Part number

IBM Endpoint Manager for Security & Compliance Client          E0BDLLL
Device Annual SW Subscription & Support Renewal
 
IBM Endpoint Manager for Security & Compliance Client          D0HTALL
Device Initial Fixed Term License + SW Subscription &
Support 12 Months
 
IBM Endpoint Manager for Security & Compliance Client          D0HSZLL
Device License + SW Subscription & Support 12 Months
 
IBM Endpoint Manager for Security & Compliance Client          D0HT0LL
Device SW Subscription & Support Reinstatement 12 Months
 
IBM Endpoint Manager for Security & Compliance Client          E0BDWLL
Device Subsequent Fixed Term License + SW Subscription
& Support 12 Months
 
IBM Endpoint Manager for Security & Compliance Client Device   D0I1BLL
from Tivoli Security Compliance Manager Trade Up License + SW
Subscription & Support 12 Months
 
IBM Endpoint Manager for Security & Compliance FTL for         D0N7ALL
zEnterprise BladeCenter Extension and Linux on System z
Resource Value Unit Initial Fixed Term License + SW
Subscription & Support 12 Months
 
IBM Endpoint Manager for Security & Compliance FTL for         E0D9YLL
zEnterprise BladeCenter Extension and Linux on System z
Resource Value Unit Subsequent Fixed Term License + SW
Subscription & Support 12 Months
 
IBM Endpoint Manager for Security & Compliance Resource        E0BDKLL
Value Unit Annual SW Subscription & Support Renewal
 
IBM Endpoint Manager for Security & Compliance Resource        D0HT9LL
Value Unit Initial Fixed Term License + SW Subscription &
Support 12 Months
 
IBM Endpoint Manager for Security & Compliance Resource        D0HSXLL
Value Unit License + SW Subscription & Support 12 Months
 
IBM Endpoint Manager for Security & Compliance Resource        D0HSYLL
Value Unit SW Subscription & Support Reinstatement 12 Months
 
IBM Endpoint Manager for Security & Compliance Resource        E0BDVLL
Value Unit Subsequent Fixed Term License + SW Subscription
& Support 12 Months
 
IBM Endpoint Manager for Security & Compliance Resource        D0I1ALL
Value Unit from Tivoli Security Compliance Manager Trade Up
License + SW Subscription & Support 12 Months
 
IBM Endpoint Manager for Security & Compliance for             E0D7DLL
zEnterprise BladeCenter Extension and Linux on System z
Resource Value Unit Annual SW Subscription & Support
Renewal 12 Months
 
IBM Endpoint Manager for Security & Compliance for             D0N2BLL
zEnterprise BladeCenter Extension and Linux on System z
Resource Value Unit License + SW Subscription & Support
12 Months
 
IBM Endpoint Manager for Security & Compliance for             D0N2CLL
zEnterprise BladeCenter Extension and Linux on System z
Resource Value

(5725-C45) IBM Endpoint Manager for Patch Management V9.0 name update:

Description                                                     Part number

IBM Endpoint Manager for Patch Management Client Device         E0BDHLL
Annual SW Subscription & Support Renewal
 
IBM Endpoint Manager for Patch Management Client Device         D0HT6LL
Initial Fixed Term License + SW Subscription & Support
12 Months
 
IBM Endpoint Manager for Patch Management Client Device         D0HSRLL
License + SW Subscription & Support 12 Months
 
IBM Endpoint Manager for Patch Management Client Device         D0HSSLL
SW Subscription & Support Reinstatement 12 Months
 
IBM Endpoint Manager for Patch Management Client Device         E0BDSLL
Subsequent Fixed Term License + SW Subscription & Support
12 Months
 
IBM Endpoint Manager for Patch Management FTL for               D0N2TLL
zEnterprise BladeCenter Extension and Linux on System z
Resource Value Unit Initial Fixed Term License + SW
Subscription & Support 12 Months
 
IBM Endpoint Manager for Patch Management FTL for               E0D7PLL
zEnterprise BladeCenter Extension and Linux on System z
Resource Value Unit Subsequent Fixed Term License + SW
Subscription & Support 12 Months
 
IBM Endpoint Manager for Patch Management Resource Value        E0BDGLL
Unit Annual SW Subscription & Support Renewal
 
IBM Endpoint Manager for Patch Management Resource Value        D0HT5LL
Unit Initial Fixed Term License + SW Subscription & Support
12 Months
 
IBM Endpoint Manager for Patch Management Resource Value        D0HSPLL
Unit License + SW Subscription & Support 12 Months
 
IBM Endpoint Manager for Patch Management Resource Value        D0HSQLL
Unit SW Subscription & Support Reinstatement 12 Months
 
IBM Endpoint Manager for Patch Management Resource Value        E0BDRLL
Unit Subsequent Fixed Term License + SW Subscription & Support
12 Months
 
IBM Endpoint Manager for Patch Management for zEnterprise®       E0D76LL
BladeCenter Extension and Linux on System z Resource Value
Unit Annual SW Subscription & Support Renewal 12 Months
 
IBM Endpoint Manager for Patch Management for zEnterprise       D0N1TLL
BladeCenter Extension and Linux on System z Resource Value
Unit License + SW Subscription & Support 12 Months
 
IBM Endpoint Manager for Patch Management for zEnterprise       D0N1ULL
BladeCenter Extension and Linux on System z Resource Value
Unit SW Subscription & Support Reinstatement 12 Months

5725-C46 - IBM Endpoint Manager for Power Management V9.0 name update

Description                                                     Part number

IBM Endpoint Manager for Power Management Client Device         E0BDJLL
Annual SW Subscription & Support Renewal
 
IBM Endpoint Manager for Power Management Client Device         D0HT8LL
Initial Fixed Term License + SW Subscription & Support
12 Months
 
IBM Endpoint Manager for Power Management Client Device         D0HSVLL
License + SW Subscription & Support 12 Months
 
IBM Endpoint Manager for Power Management Client Device         D0HSWLL
SW Subscription & Support Reinstatement 12 Months
 
IBM Endpoint Manager for Power Management Client Device         E0BDULL
Subsequent Fixed Term License + SW Subscription & Support
12 Months
 
IBM Endpoint Manager for Power Management FTL for               D0N78LL
zEnterprise BladeCenter Extension and Linux on System z
Resource Value Unit Initial Fixed Term License + SW
Subscription & Support 12 Months
 
IBM Endpoint Manager for Power Management FTL for               E0D9XLL
zEnterprise BladeCenter Extension and Linux on System z
Resource Value Unit Subsequent Fixed Term License + SW
Subscription & Support 12 Months
 
IBM Endpoint Manager for Power Management Resource Value        E0BDILL
Unit Annual SW Subscription & Support Renewal
 
IBM Endpoint Manager for Power Management Resource Value        D0HT7LL
Unit Initial Fixed Term License + SW Subscription & Support
12 Months
 
IBM Endpoint Manager for Power Management Resource Value        D0HSTLL
Unit License + SW Subscription & Support 12 Months
 
IBM Endpoint Manager for Power Management Resource Value        D0HSULL
Unit SW Subscription & Support Reinstatement 12 Months
 
IBM Endpoint Manager for Power Management Resource Value        E0BDTLL
Unit Subsequent Fixed Term License + SW Subscription &
Support 12 Months
 
IBM Endpoint Manager for Power Management for zEnterprise       E0D7CLL
BladeCenter Extension and Linux on System z Resource Value
Unit Annual SW Subscription & Support Renewal 12 Months
 
IBM Endpoint Manager for Power Management for zEnterprise       D0N25LL
BladeCenter Extension and Linux on System z Resource Value
Unit License + SW Subscription & Support 12 Months
 
IBM Endpoint Manager for Power Management for zEnterprise       D0N26LL
BladeCenter Extension and Linux on System z Resource Value
Unit SW Subscription & Support Reinstatement 12 Months

5725-D25 - IBM Endpoint Manager for Core Protection V9.0 name update

Description                                                     Part number

IBM Endpoint Manager for Core Protection Client Device          E0C4QLL
Annual SW Subscription & Support Renewal
 
IBM Endpoint Manager for Core Protection Client Device          D0JIWLL
Initial Fixed Term License + SW Subscription & Support
12 Months
 
IBM Endpoint Manager for Core Protection Client Device          D0JITLL
License + SW Subscription & Support 12 Months
 
IBM Endpoint Manager for Core Protection Client Device SW        D0JIULL
Subscription & Support Reinstatement 12 Months
 
IBM Endpoint Manager for Core Protection Client Device           E0C4SLL
Subsequent Fixed Term License + SW Subscription & Support
12 Months
 
IBM Endpoint Manager for Core Protection FTL for                 D0N2DLL
zEnterprise BladeCenter Extension and Linux on System z
Resource Value Unit Initial Fixed Term License + SW
Subscription & Support 12 Months
 
IBM Endpoint Manager for Core Protection FTL for                 E0D7ELL
zEnterprise BladeCenter Extension and Linux on System z
Resource Value Unit Subsequent Fixed Term License + SW
Subscription & Support 12 Months
 
IBM Endpoint Manager for Core Protection Resource Value          E0C4PLL
Unit Annual SW Subscription & Support Renewal
 
IBM Endpoint Manager for Core Protection Resource Value          D0JIVLL
Unit Initial Fixed Term License + SW Subscription & Support
12 Months
 
IBM Endpoint Manager for Core Protection Resource Value          D0JIRLL
Unit License + SW Subscription & Support 12 Months
 
IBM Endpoint Manager for Core Protection Resource Value          D0JISLL
Unit SW Subscription & Support Reinstatement 12 Months
 
IBM Endpoint Manager for Core Protection Resource Value          E0C4RLL
Unit Subsequent Fixed Term License + SW Subscription & Support
12 Months
 
IBM Endpoint Manager for Core Protection for zEnterprise         E0D6NLL
BladeCenter Extension and Linux on System z Resource Value
Unit Annual SW Subscription & Support Renewal 12 Months
 
IBM Endpoint Manager for Core Protection for zEnterprise         D0M2ILL
BladeCenter Extension and Linux on System z Resource Value
Unit License + SW Subscription & Support 12 Months
 
IBM Endpoint Manager for Core Protection for zEnterprise         D0M2JLL
BladeCenter Extension and Linux on System z Resource Value
Unit SW Subscription & Support Reinstatement 12 Months

IBM Endpoint Manager for Core Protection Data Protection add on update

Description                                                     Part number

IBM Endpoint Manager for Core Protection Data Protection        E0DF4LL
Add-on Client Device Annual SW Subscription & Support Renewal
12 Months
 
IBM Endpoint Manager for Core Protection Data Protection        D0NLXLL
Add-on Client Device Initial Fixed Term License + SW
Subscription & Support 12 Months
 
IBM Endpoint Manager for Core Protection Data Protection        D0NLTLL
Add-on Client Device License + SW Subscription & Support
12 Months
 
IBM Endpoint Manager for Core Protection Data Protection        D0NLULL
Add-on Client Device SW Subscription & Support Reinstatement
12 Months
 
IBM Endpoint Manager for Core Protection Data Protection        E0DF7LL
Add-on Client Device Subsequent Fixed Term License + SW
Subscription & Support 12 Months
 
IBM Endpoint Manager for Core Protection Data Protection        E0DF2LL
Add-on Resource Value Unit Annual SW Subscription & Support
Renewal 12 Months
 
IBM Endpoint Manager for Core Protection Data Protection        D0NLVLL
Add-on Resource Value Unit Initial Fixed Term License + SW
Subscription & Support 12 Months
 
IBM Endpoint Manager for Core Protection Data Protection        D0NLPLL
Add-on Resource Value Unit License + SW Subscription & Support
12 Months
 
IBM Endpoint Manager for Core Protection Data Protection        D0NLQLL
Add-on Resource Value Unit SW Subscription & Support
Reinstatement 12 Months
 
IBM Endpoint Manager for Core Protection Data Protection        E0DF5LL
Add-on Resource Value Unit Subsequent Fixed Term License + SW
Subscription & Support 12 Months
 
IBM Endpoint Manager for Core Protection Data Protection        E0DF3LL
Add-on zEnterprise BladeCenter Extension and Linux on System
z Resource Value Unit Annual SW Subscription & Support Renewal
12 Months
 
IBM Endpoint Manager for Core Protection Data Protection        D0NLWLL
Add-on zEnterprise BladeCenter Extension and Linux on System
z Resource Value Unit Initial Fixed Term License + SW
Subscription & Support 12 Months
 
IBM Endpoint Manager for Core Protection Data Protection        D0NLRLL
Add-on zEnterprise BladeCenter Extension and Linux on System
z Resource Value Unit License + SW Subscription & Support
12 Months
 
IBM Endpoint Manager for Core Protection Data Protection        D0NLSLL
Add-on zEnterprise BladeCenter Extension and Linux on System
z Resource Value Unit SW Subscription & Support Reinstatement
12 Months
 
IBM Endpoint Manager for Core Protection Data Protection        E0DF6LL
Add-on zEnterprise BladeCenter Extension and Linux on System
z Resource Value Unit Subsequent Fixed Term License + SW
Subscription & Support 12 Months

5725-F57 IBM Endpoint Manager for Software Use Analysis V9.0 name update

Description                                                     Part number

IBM Endpoint Manager for Software Use Analysis Client           E0BDFLL
Device Annual SW Subscription & Support Renewal
 
IBM Endpoint Manager for Software Use Analysis Client           D0HT4LL
Device Initial Fixed Term License + SW Subscription &
Support 12 Months
 
IBM Endpoint Manager for Software Use Analysis Client           D0HSMLL
Device License + SW Subscription & Support 12 Months
 
IBM Endpoint Manager for Software Use Analysis Client           D0HSNLL
Device SW Subscription & Support Reinstatement 12 Months
 
IBM Endpoint Manager for Software Use Analysis Client           E0BDQLL
Device Subsequent Fixed Term License + SW Subscription
& Support 12 Months
 
IBM Endpoint Manager for Software Use Analysis FTL for          D0N2SLL
zEnterprise BladeCenter Extension and Linux on System z
Resource Value Unit Initial Fixed Term License + SW
Subscription & Support 12 Months
 
IBM Endpoint Manager for Software Use Analysis FTL for          E0D7NLL
zEnterprise BladeCenter Extension and Linux on System z
Resource Value Unit Subsequent Fixed Term License + SW
Subscription & Support 12 Months
 
IBM Endpoint Manager for Software Use Analysis Resource         E0BDELL
Value Unit Annual SW Subscription & Support Renewal
 
IBM Endpoint Manager for Software Use Analysis Resource         D0HT3LL
Value Unit Initial Fixed Term License + SW Subscription &
Support 12 Months
 
IBM Endpoint Manager for Software Use Analysis Resource         D0HSKLL
Value Unit License + SW Subscription & Support 12 Months
 
IBM Endpoint Manager for Software Use Analysis Resource         D0HSLLL
Value Unit SW Subscription & Support Reinstatement 12 Months
 
IBM Endpoint Manager for Software Use Analysis Resource         E0BDPLL
Value Unit Subsequent Fixed Term License + SW Subscription
& Support 12 Months
 
IBM Endpoint Manager for Software Use Analysis for              E0D75LL
zEnterprise BladeCenter Extension and Linux on System z
Resource Value Unit Annual SW Subscription & Support
Renewal 12 Months
 
IBM Endpoint Manager for Software Use Analysis for              D0N1RLL
zEnterprise BladeCenter Extension and Linux on System z
Resource Value Unit License + SW Subscription & Support
12 Months
 
IBM Endpoint Manager for Software Use Analysis for              D0N1SLL
zEnterprise BladeCenter Extension and Linux on System z
Resource Value Unit SW Subscription & Support Reinstatement
12 Months

To order a media pack for Passport Advantage , specify the part number in the desired quantity from the following table:

 
Media pack description                                  Part number
-
IBM Endpoint Manager for Lifecycle Management V9.0      BJ016ML
Multiplatform Multilingual Media Pack
 
IBM Endpoint Manager Starter Kit for Lifecycle          BJ017ML
Management V9.0 Multiplatform Multilingual Media Pack
 
IBM Endpoint Manager for Security and Compliance V9.0   BJ018ML
Multiplatform Multilingual Media Pack
 
IBM Endpoint Manager for Patch Management V9.0          BJ019ML
Multiplatform Multilingual Media Pack
 
IBM Endpoint Manager for Power Management V9.0          BJ01BML
Multiplatform Multilingual Media Pack Pack
 
IBM Endpoint Manager for Core Protection V9.0           BJ01CML
Multiplatform Multilingual Media Pack
 
IBM Endpoint Manager for Core Protection Data
Protection Add-on V9.0 Multiplatform Multilingual       BJ01DML
Media pack
 
IBM Endpoint Manager for Software Use Analysis V9.0     BJ01FML
Multiplatform Multilingual Media Pack
 
IBM Endpoint Manager for Mobile Devices V9.0 for        BJ01HML
Multiplatform Multilingual Media Pack
 
IBM Endpoint Manager for Server Automation V9.0         BJ01JML
Multiplatform Multilingual Media pack 


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Top rule
Terms and conditions
Bottom rule

The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage , where applicable, are license only and do not include Software Maintenance.

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information form number
License number  Pid number License document name

L-TBRN-947LDU   5725-C43   IEM for Lifecycle Management
L-TBRN-947LS8   5725-C43   IEM Starter Kit for Lifecycle Management
L-TBRN-947LEC   5725-C44   IEM for Security and Compliance
L-TBRN-8XPR2E   5725-C45   IEM for Patch Management
L-TBRN-947LEM   5725-C46   IEM for Power Management
L-TBRN-947LRR   5725-D25   IEM for Core Protection
L-TBRN-947LRX   5725-D25   IEM for Core Protection for Data Protection
                           Add on
L-TBRN-947LR6   5725-F99   IEM for Mobile Devices
L-MRAI-947E4Z   5725-F57   IEM for Software Use Analysis
L-TBRN-94FQ69   5725-H27   IEM for Server Automation

The program's License Information will be available for review on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product version or release will be available for a minimum of five years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM , including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Other terms
Volume orders (IVO)

No

IBM International Passport Advantage Agreement
Passport Advantage applies

Yes, and through the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
Software Subscription and Support applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express . Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
IBM Operational Support Services - SoftwareXcel

No

System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable.



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Statement of good security practices
Bottom rule

IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered destroyed or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.



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Top rule
IBM Electronic Services
Bottom rule

Electronic Service Agent™ and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support all at no additional cost to you.

Now integrated into the base operating system of AIX V5.3, AIX V6.1, and AIX V7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM , which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type smitty esa_main, and select Configure Electronic Service Agent . In addition, ESA now includes a powerful Web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent , refer to

http://www.ibm.com/support/electronic

The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.

Benefits

Increased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the symptoms, diagnosing the error, and manually calling IBM Support to open a problem record. Its 24 x 7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.

Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM . The Electronic Service Agent tool securely transmits either via the Internet (HTTPS or VPN) or modem, and can be configured to communicate securely through gateways to provide customers a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a customer's system. System inventory information is stored in a secure database, which is protected behind IBM firewalls. It is viewable only by the customer and IBM . The customer's business applications or business data is never transmitted to IBM .

More accurate reporting: Since system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, customers are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM , problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.

Customized support: Using the IBM ID entered during activation, customers can view system and support information in the My Systems and Premium Search sections of the Electronic Support website at

http://www.ibm.com/support/electronic

My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent . Reports are available for any system associated with the customer's IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, customers are able to see search results that apply specifically to their systems.

For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit

http://www.ibm.com/support/electronic


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Top rule
Prices
Bottom rule

Information on charges is available at

http://www.ibm.com/support

In the Electronic tools category, select the option for Purchase/upgrade tools.

Passport Advantage

For Passport Advantage and charges, contact your IBM representative or your authorized IBM Business Partner. Additional information is also available at

http://www.ibm.com/software/passportadvantage

Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM , you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller

Authorization to resell IBM software products is achieved at the Reseller Authorization Group level. You must be authorized in the Tivoli Service Process Automation group to sell these products. To register an opportunity for this product in the Global Partner Portal, you may use Product Family - Software: Tivoli Service Process Automation.



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Order now
Bottom rule

To order, contact your local IBM representative or your IBM Business Partner.

To identify your local IBM Business Partner or IBM representative, call 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.

 
Phone:     800-IBM-CALL (426-2255)
Fax:       800-2IBM-FAX (242-6329)
 
 
For IBM representative: callserv@ca.ibm.com
 

 
For IBM Business Partner: pwswna@us.ibm.com
 
Mail:      IBM Teleweb Customer Support
           ibm.com® Sales Execution Center, Americas North
           3500 Steeles Ave. East, Tower 3/4
           Markham, Ontario
           Canada  L3R 2Z1
 
Reference: YE001
 

The Americas Call Centers, IBM's national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

Electronic Service Agent is a trademark of IBM Corporation in the United States, other countries, or both.

IBM, Power, DB2, Tivoli, WebSphere, AIX, Passport Advantage, System z, Express, BladeCenter, zEnterprise and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Windows and Microsoft are trademarks of Microsoft Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

UNIX is a registered trademark of The Open Group in the United States and other countries.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/