(Corrected on March 10, 2006)
The RAID information in the Technical information section was revised.
(Corrected on March 6, 2006)
In the Hardware requirements section, the RAID information was revised.
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| At a glance |
The System p5 510 and 510Q offer:
For ordering, contact:
Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at
800-IBM-CALL
(Reference: YE001).
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| Overview |
System p5 510 and System p5 510Q rack-mount servers (9110-51A) give you new tools for managing On Demand Business, greater application flexibility, and innovative technology all designed to help you capitalize on the On Demand Business revolution.
The p5-510 comes in a 2U rack drawer package. It is available in a 1-way or 2-way configuration using the innovative, 64-bit, copper-based POWER5+ microprocessors running at 1.9 GHz. The p5 510 is targeted for business-critical application-serving workloads or compute-intensive business workloads. It can be used for SAN-attached environments.
The p5-510Q is very similar to the p5-510 server except that it is available in a 4-way configuration using a 1.5 GHz POWER5+ processor. It is targeted for business-critical, compute-intensive application consolidation workloads.
The p5-510 has a base of 1 GB of main memory that can be expanded to 32 GB for faster performance and exploitation of 64-bit addressing, as used in large database applications.
The p5-510 contains five bays. Four of the five are front-accessible, hot-swap-capable DASD bays and can accommodate up to 1200 GB of disk storage. The fifth bay is used for a slimline DVD-ROM or DVD-RAM.
Other integrated features include:
Dynamic LPAR is supported on the p5-510, allowing up to four partitions. In addition, the optional Advanced POWER Virtualization feature supports up to 10 partitions per processor.
The p5-510 also provides end-to-end iSCSI support when using the new System p5 iSCSI host bus adapters (HBAs) or the iSCSI software initiator available in both AIX 5L and Linux on POWER in conjunction with the System Storage N5000 series of iSCSI-enabled storage offerings. The combination of System p5 and System Storage provides an end-to-end set of solutions designed to help maximize your infrastructure investment. The N5000 is a highly scalable generation of iSCSI-enabled storage products that will take advantage of the increased bandwidth capable from System p5 systems that utilize the new iSCSI adapters or iSCSI software initiators.
The p5-510 and p5-510Q are backed by a three-year warranty.
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| Key prerequisites |
If installing AIX® on the system (one of these):
If installing Linux on the system (one of these):
Note:
IDE DVD-ROM/DVD-RAM DLPAR operation is not supported by Red Hat Enterprise Linux AS 4 for POWER.
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| Planned availability date |
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| Description |
Summary of standard features:
The minimum p5-510 configuration must include a processor, a processor entitlement, memory, power supply, hard disk drive, a bezel and hardware indicator, a power cord, and a Language Group Specify. The IBM/OEM Rack-mount Drawer Rail Kit (#7166) is not part of the minimum configuration. The defaults, if no choice is made, are:
1-way Processor, 1.9 GHz (#7654)
One processor entitlement (#7361)
1 GB memory DIMM (#1930)
Power Supply, 700 Watt AC, (#7989)
Base
73.4 GB hard disk drive (#1968)
IBM bezel and hardware (#7195)
Language Group Specify (#9300 or 97xx)
Power Cord (#6458, #6460, #6469-#6478, #6487,
#6488, #6493-#6496, #6651, #6659,
#6660, #6669, #6670, #6671, #6672,
#6680, #6687)
If you order a System p5 510 server with a 1-way or 2-way POWER5+ 1.9 GHz processor (#7654 or #7655) or a System p5 510Q server with a 4-way POWER5+ 1.5 GHz processor (#7656) Express Product Offering, as defined here, you may qualify for a processor activation at no extra charge. The number of processors, total memory, quantity/size of disk, and presence of a media device are the only features that determine if a customer is entitled to a processor entitlement at no additional charge.
When you purchase an Express Product Offering, you will be entitled to a lower-priced AIX 5L or Linux operating system license, or may choose to purchase the system with no operating system. The lower-priced AIX 5L or Linux operating system is processed via a feature number on AIX 5L and either Red Hat or SUSE Linux. You may choose either the lower priced AIX 5L or Linux subscription but not both. If you choose AIX 5L for your lower-priced operating system, you can also order Linux but will purchase your Linux subscription at full price versus the reduced price. The converse is true if you choose a Linux subscription as your lower-priced operating system. Systems with a reduced price AIX 5L offering will be referred to as the IBM System p5 Express, AIX 5L edition, and systems with a lower-priced Linux operating system will be referred to as the IBM System p5 Express, OpenPower editions. In the case of Linux, only the fist subscription purchased is lower priced so, for example, additional licenses purchased for Red Hat to run in multiple partitions will be at full price.
You can make changes to the standard features as needed and still qualify for processor entitlements at no additional charge and a reduced price AIX or Linux operating system license. However, selection of total memory or DASD smaller than the total defined as the minimums disqualifies the order as an Express Product Offering.
If any of the features in an Express Product Offering are changed, the Express Product Offering identification feature (#96XX) will be removed from the order.
Receive one processor entitlement (#8761) at no additional charge. One processor is entitled.
Receive one processor entitlement (#8762) at no additional charge. Two processors are entitled.
Receive two processor entitlements (#8876) at no additional charge. Four processors are entitled.
Reliability, fault tolerance, and data integrity: The reliability of the System p5 510 starts with components, devices, and subsystems that are designed to be fault-tolerant. During the design and development process, subsystems go through rigorous verification and integration testing processes. During system manufacturing, systems go through a thorough testing process to help ensure the highest product quality level.
The p5-510 system L3 cache and system memory offers ECC (error checking and correcting) fault-tolerant features. ECC is designed to correct environmentally induced, single-bit, intermittent memory failures and single-bit hard failures. With ECC, the likelihood of memory failures will be substantially reduced. ECC also provides double-bit memory error detection that helps protect data integrity in the event of a double-bit memory failure. System memory also provides 4-bit packet error detection that helps to protect data integrity in the event of a DRAM chip failure. The system bus, I/O bus, and PCI buses are designed with parity error detection.
Disk mirroring and disk controller duplexing are also provided by the AIX operating system. Linux supports DASD mirroring (RAID 1). This is supported in software using the md driver. Some hardware RAID adapters are supported under Linux supported mirroring.
The Journaled File System maintains file system consistency and reduces the likelihood of data loss when the system is abnormally halted due to a power failure.
PCI extended error handling (EEH)1: In the past, PCI bus parity errors caused a global machine check interrupt, which eventually required a system reboot to continue. In the POWER5+ systems, new I/O drawer hardware, system firmware, and AIX interaction have been designed to allow transparent recovery of intermittent PCI bus parity errors and graceful transition to the I/O device available state in the case of a permanent parity error in the PCI bus. This mechanism is called the PCI extended error handling adapter (EEH).
EEH-enabled adapters respond to a special data packet generated from the affected PCI slot hardware
by calling system firmware, which will examine the affected bus, allow the device driver to reset
it, and continue without a system reboot. Currently, Linux does not support the EEH behavior. In
the event of a PCI error, the system will machine check and a reboot will be required to continue.
Memory error-correction extensions: The standard memory has single-error-correct and double-error-detect ECC circuitry designed to correct single-bit memory failures. The double-bit detection is designed to help maintain data integrity by detecting and reporting multiple errors beyond what the ECC circuitry can correct. The memory chips are organized such that the failure of any specific memory module only affects a single bit within an ECC word (bit scattering), thus allowing for error correction and continued operation in the presence of a complete chip failure (Chipkill recovery).
The memory also utilizes memory scrubbing and thresholding to determine when spare memory modules, within each bank of memory, if available, should be used to replace ones that have exceeded their threshold value (dynamic bit steering).
Redundancy for array self-healing: Although the most likely failure event in a processor is a soft single-bit error in one of its caches, other events can occur, and they need to be distinguished from one another. For the L1, L2, and L3 caches and their directories, hardware and firmware keep track of whether permanent errors are being corrected beyond a threshold. If exceeded, a deferred repair error log is created. Additional run-time availability actions, such as CPU vary off2 or L3 cache line delete, are also initiated.
L1 and L2 caches and L2 and L3 directories on the POWER5+ chip are manufactured with spare bits in their arrays that can be accessed via programmable steering logic to replace faulty bits in the respective arrays. This is analogous to the redundant bit steering employed in main storage as a mechanism that is designed to help avoid physical repair, and is also implemented in POWER5+ systems. The steering logic is activated during processor initialization and is initiated by the built-in system-test (BIST) at power-on time.
L3 cache redundancy exceeding correctable error thresholds initiates invocation of a dynamic L3
cache line delete function (stops using bad cache).
Service Processor: The Service Processor that is standard on the System p5 systems provides the capability to diagnose, check the status of, and sense the operational conditions of a remote system.
The Service Processor runs on its own power boundary and does not require a System Processor to be operational to perform its tasks.
The Service Processor supports surveillance of the connection to the HMC and to the system firmware (Hypervisor). It also provides several remote power control options, environmental monitoring (but only critical errors are supported under Linux), reset and boot features, and remote maintenance and diagnostic functions, including console mirroring.
The Service Processor can place calls to report surveillance failures, critical environmental faults, and critical processing faults when the system is not managed by an HMC running Service Focal Point.
Fault-monitoring functions
Mutual surveillance: The Service Processor monitors the operation of the firmware during the boot process, and also monitors the Hypervisor for termination. The Hypervisor monitors the Service Processor and will perform a reset/reload if it detects the loss of the Service Processor. If the reset/reload doesn't correct the problem with the Service Processor, the Hypervisor will notify the operating system and the operating system can take appropriate action, including calling for service.
Environmental-monitoring functions
Error handling and reporting: In the unlikely event of system hardware or environmentally induced failure, the system run-time error capture capability systematically analyzes the hardware error signature to determine the cause of failure. The analysis result will be stored in system NVRAM. When the system can be successfully rebooted either manually or automatically, the error will be reported to the AIX or Linux operating system. ELA can be used to display the failure cause and the physical location of the failing hardware.
With the integrated Service Processor, the system has the ability to automatically send out an alert via phone line to a pager or call for service in the event of a critical system failure. A hardware fault will also turn on the two Attention Indicators (one located on the front of the system unit and the other on the rear) to alert the user of an internal hardware problem. The indicator may also be turned on by the operator as a tool to allow system identification. For identification, the indicators will flash, whereas the indicator will be on solid when an error condition occurs.
Availability enhancement functions: The auto-restart (reboot) option, when enabled, can reboot the system automatically following an unrecoverable software error, software hang, hardware failure, or environmentally induced (ac power) failure.
Serviceability: The p5-510 is designed for customer setup of the machine and for subsequent addition of most features (adapters/devices)2. For a fee, IBM service can perform the installation.
Note: Because the 9110-51A system has an optional DVD-ROM (#1903) and DVD-RAM (#1900), alternate methods for maintaining and servicing the system need to be available if the DVD-ROM or DVD-RAM is not ordered; an external Internet connection must be available to maintain or update system microcode to the latest required level.
Service Agent: The Service Agent is available at no additional charge. When installed on a System p5 server, the Service Agent can enhance IBM's ability to provide the system with maintenance service.
The Service Agent:
If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld ID and password are required (use IBM ID).
BP Attachment for Announcement Letter 106-150
Trademarks
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| Discretionary information |
To complement the IBM System p5 Express, IBM solutions have been designed, integrated, and tested to address many common business needs of the client. These solutions integrate a wide variety of applications and System p5 servers to address business priorities, including:
For more information about System p5 solutions, visit
IBM eServer® OpenPower Consolidation Express solution: The IBM eServer OpenPower Consolidation Express solution gives clients and IBM Business Partners greater flexibility, lower cost, and simplified operation through consolidation of popular Linux operating system workloads. Key features include:
Designed for smaller and mid-sized organizations, the eServer OpenPower Consolidation Express solution gives companies an easy way to consolidate legacy and new servers running infrastructure workloads from file-and-print services to Web serving to create an efficient environment that can help reduce operational costs and improve profitability. This solution combines the high performance and low cost of System p5 and OpenPower servers with the freedom and cost-effectiveness of a Linux operating system (OS). Installation is simplified through a comprehensive, yet easy-to-use tutorial solution reference architecture guide, taking the administrator from unboxing the hardware through virtualization setup and operating system and application installation.
With optional advanced virtualization capabilities and comprehensive installation and management tools, this solution provides a simplified, cost-effective building block to prepare companies for today's and tomorrow's on demand environment.
The eServer OpenPower Consolidation Express solution consists of:
For more information on the OpenPower Consolidation Express solution, including ordering information, visit the solution Web site
For more information on the IBM integrated portfolio of offerings specifically designed and priced for the mid-market, visit the following Web site and click the Offerings tab
The dynamic logical partitioning (LPAR) function provides enhanced resource management for the System p5 510. Dynamic LPAR allows available system resources to be quickly and easily configured across multiple logical partitions to meet the rapidly changing needs of your business.
Dynamic LPAR also allows you to add new system resources such as new hot-plug PCI adapters into your system's configuration without requiring a reboot. As many as two LPARs are supported in a 2-way p5-510 without the Advanced POWER Virtualization feature (#7432). If the Advanced POWER Virtualization feature (#7432) is installed in the system, up to 10 dynamic LPARs per processor (20 per 2-way processor card) are supported in the stand-alone SMP server configuration on the p5-510.
Dynamic LPAR is supported by the following levels of the AIX® and Linux operating systems:
Note: IDE DVD-ROM/DVD-RAM DLPAR operation is not supported by Red Hat Enterprise Linux AS 4 for POWER.
Advanced POWER Virtualization
Advanced POWER Virtualization (#7432) allows customers to create partitions in units of less than 1 CPU (sub-CPU LPARs) and allows the same system I/O to be virtually added to these partitions. The optional feature, available for a fee, also includes a software component that provides cross-partition workload management.
New in this release of Advanced POWER Virtualization is the Integrated Virtualization Manager (IVM). IVM is a browser-based system management interface that you can use to manage a single system without an HMC. Supported HMC-less systems that have the IBM Virtual I/O Server in a managed system can use IVM to create logical partitions on a single managed system, manage the virtual storage and virtual Ethernet on the managed system, and view service information related to the managed system. IVM is included at no additional charge as part of the optional Advanced POWER Virtualization (#7432).
Advanced POWER Virtualization combines three components:
At initial order entry, selecting feature number 7432 will result in Micro-Partitioning to be enabled during manufacture and the enabling software media and publications to be shipped to the customer. When ordering feature number 7432 as an MES, an activation key will be posted on an IBM Web site, and the customer must retrieve it and install it on the system.
The IBM Web site is
Other features of Advanced POWER Virtualization
Advanced POWER Virtualization is supported by the following levels of the AIX and Linux operating systems:
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| Publications |
The following information is shipped with the 9110-51A. Additional copies are available. To order, contact your IBM representative.
Order
Title number
IBM System Hardware Information Center CD-ROM SK3T-8159
IBM eServer Safety Information G229-9054
Setup Instructions SA41-5156
IBM Statement of Limited Warranty Z125-4753
IBM License Agreement for Machine Code Z125-5468
Hardware documentation such as installation instructions, user's information, and service information are available to download or view at
AIX documentation can be found at the pSeries® and AIX Information Center at
The publications listed on the notification can be ordered by calling the Publication Support Group in Raleigh at 800-879-2755, option 1. The IBM Publications Center Portal
The Publications Center is a worldwide central repository for IBM product
publications and marketing material with a catalog of 70,000 items.
Extensive search facilities are provided, as well as payment options via
credit card. Furthermore, a large number of publications are available
online in various file formats, which can currently be downloaded free of
charge.
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| Services |
IBM services include business consulting, outsourcing, hosting services, applications, and other technology management.
These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an On Demand Business. They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.
For details on available services, contact your IBM representative or visit
For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or visit
For details on education offerings related to specific products, visit
Select your country, and then select the product as the category.
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| Technical information |
Physical specifications
Operating environment
Sound power
Rack-mount: 6.0 bels idle/6.1 bels operating
EMC Conformance Classification: This equipment is subject to FCC rules and shall comply with the appropriate FCC rules before final delivery to the buyer or centers of distribution.
Homologation Telecom Environmental Testing (Safety and EMC): Homologation approval for specific countries has been initiated with the IBM Homologation and Type Approval (HT&A) organization in LaGaude. This System p5 model and applicable features meet the environmental testing requirements of the country Telecom and have been designed and tested in compliance with the Full Quality Assurance Approval (FQAA) process as delivered by the British Approval Board for Telecom (BABT), the U.K. Telecom regulatory authority.
Product safety/country testing/certification
General requirements: The product is in compliance with IBM Corporate Bulletin C-B 0-2594-000 Statement of Conformity of IBM Product to External Standard (Suppliers Declaration).
System p5 510 and p5 510Q minimum system configuration: The p5-510 can be configured to incorporate one 1-way or 2-way 1.9 GHz processor, and the p5-510Q can be configured to incorporate one 4-way 1.5 GHz processor, 32 GB of system memory, three PCI adapters, and a media device, as wanted.
This flexibility is made available through the many optional features for the model 510.
Each p5-510 or p5-510Q must include a minimum of the following items:
Note: Feature numbers 8761, 8762, and 8876 are part of the Express Product Offerings.
RAID
Install feature number 1908, the Dual Channel SCSI RAID Enablement Card. This will allow RAID 0, 1, 5, and 10 capabilities within a single 4-pack of DASD.
If installing AIX on the system (one of these):
If installing Linux on the system (one of these):
Note: Not all p5-510 system features available on the AIX operating system are available on the Linux operating systems.
Note: IDE DVD-ROM/DVD-RAM DLPAR operation is not supported by Red Hat Enterprise Linux AS 4 for POWER.
Information on features and external devices supported by Linux on the p5-510 and p5-510Q can be found at
Limitations
System
Processor cards
Power supply: The default power supply is an 700 watt ac power supply (#7989), with a second available for redundancy.
Redundant power supply/Fans
System memory
Figure 1. Memory features
Feature Minimum Maximum
Feature number quantity quantity
1024 MB DDR-2 1930 0 4
(2 x 512 MB DIMMs)
2048 MB DDR-2 1931 0 4
(2 x 1024 MB DIMMs)
4096 MB DDR-2 1932 0 4
(2 x 2048 MB DIMMs)
8192 MB DDR-2 1934 0 4
(2 x 4096 MB DIMMs)
PCI card slots: The p5-510 and p5-510Q have one 133 MHz, 64-bit PCI-X slot and two 266 MHz 64-bit PCI-X slots.
Graphics adapters
I/O adapters
Note: When using feature numbers 1912, 1913, 5736, or 5737, system firmware lower than SF240-205 is not supported on the 9110-51A. System firmware must be at SF240-205, or higher. Enablement of double data rate (DDR) slots to run at DDR mode is planned to be available in an upcoming firmware enhancement. Firmware level SF240-205, or later, will enable DDR slots to run at DDR speeds. This firmware enhancement is planned to be available on April 7, 2006, and can be downloaded at
Figure 2. I/O adapter features
Order-
able Supported
feature feature Max
I/O Adapter number number qty Size
PCI-X Dual-port 4x IB HCA 1820 2 Short
2-port USB PCI 2738 3 Short
8-Port Asynchronous EIA-232 2943 2 Short
128-Port Asynchronous 2944 2 Short
Controller
2-Port Multiprotocol 2962 2 Short
Artic960 Hx 4-ports 2947 2 Long
IBM 4-Port 10/100/1000 1954 5740 3 Short
Ethernet
Dual Channel Ultra320 1974 3 Short
Dual Channel Ultra320 RAID 1975 3 Long
Dual Channel Ultra320 RAID 5703 3 Long
GXT135P Graphics Accelerator 1980 2849 2 Short
Gigabit Ethernet 1978 5700 3 Short
10/100/1000 Ethernet 1979 5701 3 Short
2-port 10/100/1000 Ether. 1983 5706 3 Short
2-port Gigabit Ethernet-SX 1984 5707 3 Short
10/100 Mbps Ethernet 1985 3 Short
Dual Channel Ultra SCSI 5712 3 Short
2 Gb Fibre Channel PCI-X 1977 5716 3 Short
10 Gigabit Ethernet -- SR 1981 5718 1 Short
10 Gigabit Ethernet -- LR 1982 5719 1 Short
2-port Asynchronous IEA-232 5723 2 Short
PCI-X Ultra320 SCSI DDR 1912 5736 3 Short
PCI-X Ultra320 SCSI RAID DDR 1913 5737 1 Long
TOE Gigabit Ethernet (Copper) 1986 5713 2 Short
TOE Gigabit Ethernet (Fiber) 1987 5714 2 Short
10/100 Mbps Ethernet 4962 3 Short
Storage devices/bays
Figure 3. Storage device features
Order-
able Supported
Maximum feature feature
Device quantity Bay number number
DVD-ROM (IDE) 1 Media 1 1903
DVD-RAM (IDE) 1 Media 1 1900
36/72 GB 4 mm Internal Tape 1 DASD 2 1955
36.4 GB 15,000 RPM Ultra320 4 DASD 1-4 1970 3277
SCSI Disk, Hot-swap
73.4 GB 10,000 RPM, 4 DASD 1-4 1968 3274
Ultra320 SCSI Disk, Hot-swap
73.4 GB 15,000 RPM 4 DASD 1-4 1971 3278
Ultra320 SCSI Disk, Hot-swap
146.8 GB 10,000 RPM, 4 DASD 1-4 1969 3275
Ultra320 SCSI Disk, Hot-swap
146.8 GB 15,000 RPM, 4 DASD 1-4 1972 3279
Ultra320 SCSI Disk, Hot-swap
300 GB 10,000 RPM, 4 DASD 1-4 1973 3578
Ultra320 SCSI Disk, Hot-swap
Cable orders: No cables required.
This product uses the security and auditability features of host software, application software.
The customer is responsible for evaluation, selection, and implementation of security features,
administrative procedures, and appropriate controls in application systems and communications
facilities.
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| IBM Electronic Services |
IBM Global Services has transformed its delivery of hardware and software support services to put you on the road to higher systems availability. IBM Electronic Services is a Web-enabled solution that provides you with an exclusive, no-additional-charge enhancement to the service and support on the IBM eServer. You should benefit from greater system availability due to faster problem resolution and preemptive monitoring. IBM Electronic Services is comprised of two separate, but complementary, elements: IBM Electronic Services news page and IBM Electronic Service Agent.
IBM Electronic Services news page provides you with a single Internet entry point that replaces the multiple entry points traditionally used by customers to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.
The IBM Electronic Service Agent is a no-additional-charge software that resides on your IBM eServer system. It is designed to proactively monitor events and transmit system inventory information to IBM on a periodic, customer-defined timetable. The IBM Electronic Service Agent tracks system inventory, hardware error logs, and performance information. If the server is under a current IBM maintenance service agreement or within the IBM warranty period, the Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to provide proactive service that maintains higher system availability and performance. In addition, information collected through the Service Agent will be made available to IBM service support representatives when they are helping answer your questions or diagnosing problems.
To learn how IBM Electronic Services can work for you, visit
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| Terms and conditions |
Volume orders: Contact your IBM representative.
IBM Global Financing: No
Warranty period: Three years
Alternative warranty options are available upon request. See your IBM representative or IBM Business Partner.
Warranty service: If required, IBM provides repair or exchange service depending on the types of warranty service specified for the machine. IBM will attempt to resolve your problem over the telephone, or electronically via an IBM Web site. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability. If applicable to your product, parts considered customer-replaceable units (CRUs) will be provided as part of the machine's standard warranty service. Service levels are response time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country- and location-specific information.
CRU service
IBM provides replacement CRUs to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM upon your request. CRUs are designated as being either a Tier 1 or a Tier 2 CRU.
Tier 1 CRU: Installation of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.
For machines with on-site same-day response service, IBM will replace a Tier 1 CRU part at your request, at no additional charge.
Tier 2 CRU: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge.
Based upon availability, CRUs will be shipped for next-business-day delivery. IBM specifies, in the materials shipped with a replacement CRU, whether a defective CRU must be returned to IBM. When return is required, 1) return instructions and a container is shipped with the replacement CRU, and 2) you may be charged for the replacement CRU if IBM does not receive the defective CRU within 30 days of your receipt of the replacement.
The following parts have been designated as Tier 1 CRU parts:
On-site service
IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well-lit, and suitable for the purpose.
9 hours per day, Monday through Friday, excluding holidays, next-business-day response
Non-IBM parts support
IBM is now shipping machines with selected non-IBM parts that contain an IBM field-replaceable unit (FRU) part number label. These parts are to be serviced during the IBM machine warranty period. IBM is covering the service on these selected non-IBM parts as an accommodation to their customers, and normal warranty service procedures for the IBM machine apply.
Warranty service upgrades and maintenance service options: For ServiceElect (Z125-5510) and ServiceSuite (Z125-5745) Statements of Work:
Warranty service upgrades
On-site service
IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well-lit, and suitable for the purpose. The following service selections are available as warranty upgrades for your machine type.
For machines with on-site same-day response service, IBM will replace a Tier 1 CRU part at your request, at no additional charge. For additional information on the CRU service, see warranty information.
Maintenance services: If required, IBM provides repair or exchange service depending on the types of warranty service specified for the machine. IBM will attempt to resolve your problem over the telephone or electronically, via an IBM Web site. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability. If applicable to your product, parts considered CRUs will be provided as part of the machine's standard maintenance service. Service levels are response time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country- and location-specific information.
CRU service and on-site service for other selected parts
CRU service
IBM provides replacement CRUs to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM upon your request. CRUs are designated as being either a Tier 1 or a Tier 2 CRU.
Tier 1 CRUs: Installation of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.
For machines with on-site same-day response service, IBM will replace a Tier 1 CRU part at your request, at no additional charge.
Tier 2 CRUs: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge.
Based upon availability, CRUs will be shipped for next-business-day delivery. IBM specifies, in the materials shipped with a replacement CRU, whether a defective CRU must be returned to IBM. When return is required, return instructions and a container is shipped with the replacement CRU, and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 30 days of your receipt of the replacement.
The following parts have been designated as Tier 1 CRU parts:
On-site service
IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well-lit, and suitable for the purpose. The following service selections are available as maintenance options for your machine type.
Non-IBM parts support
Under certain conditions, IBM Integrated Technology Services repairs selected non-IBM parts at no additional charge for machines that are covered under warranty service upgrades or maintenance services.
IBM service provides hardware problem determination on non-IBM parts (adapter cards, PCMCIA cards, disk drives, memory, and so forth) installed within IBM systems covered under warranty service upgrades or maintenance services and provides the labor to replace the failing parts at no additional charge.
If IBM has a Technical Service Agreement with the manufacturer of the failing part, or if the failing part is an accommodations part (a part with an IBM FRU label), IBM may also source and replace the failing part at no additional charge. For all other non-IBM parts, customers are responsible for sourcing the parts. Installation labor is provided at no additional charge, if the machine is covered under a warranty service upgrade or a maintenance service.
Usage plan machine: No
IBM hourly service rate classification: Two
When a type of service involves the exchange of a machine part, the replacement may not be new, but will be in good working order.
Field-installable features: Yes
Model conversions: No
Machine installation: Customer setup. Customers are responsible for installation according to the instructions IBM provides with the machine.
Graduated Program License Charges apply: Yes. The applicable processor group is D5.
Licensed machine code: IBM machine code is licensed for use by a customer on the IBM machine for which it was provided by IBM under the terms and conditions of the IBM License Agreement for Machine Code, to enable the machine to function in accordance with its specifications, and only for the capacity authorized by IBM and for which the customer has acquired. You can obtain the agreement by contacting your IBM representative or at
IBM may release changes to the machine code. IBM plans to make the machine code changes available for download from the IBM pSeries technical support Web site
If the machine does not function as warranted and your problem can be resolved through your application of downloadable machine code, you are responsible for downloading and installing these designated machine code changes as IBM specifies. If you would prefer, you may request IBM to install downloadable machine code changes; however, you may be charged for that service.
Educational allowance
A reduced charge is available to qualified education customers. The
educational allowance may not be added to any other discount or
allowance.
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| Prices |
The following are newly announced features on the specified models of the System p5 9110 machine type:
Initial/
Feature Purchase MES/ RP
Description number price MMMC(4) Both CSU MES
Machine type/model 9110-51A
RS/6000(R) or pSeries MT 9110 $ 0 $21 Yes
4.7 GB IDE Slimline 1900 499 Both Yes No
DVD-RAM Drive
IDE Slimline DVD-ROM Drive 1903 207 Both Yes No
Dual Channel SCSI RAID 1908 650 Both Yes No
Enablement Card
PCI-X DDR Dual Channel 1912 587 Both Yes No
Ultra320 SCSI Adapter
PCI-X DDR Dual Channel 1913 1,999 Both Yes No
Ultra320 SCSI RAID Adapter
1024MB (2x512MB) DIMMs, 1930 550 Both Yes No
276-PIN, 533 MHz DDR-2 SDRAM
2048MB (2x1024MB) DIMMs, 1931 1,160 Both Yes No
276-PIN, 533 MHz DDR-2 SDRAM
4096MB (2x2048MB) DIMMs, 1932 2,781 Both Yes No
276-PIN, 533 MHz DDR-2 SDRAM
8192MB (2x4096MB) DIMMs, 1934 12,375 Both Yes No
276-PIN, 533 MHz DDR-2 SDRAM
4-Port 10/100/1000 Base-TX 1954 830 Both Yes No
PCI-X Adapter
36/72 GB 4mm Internal 1955 1,200 0 Both Yes No
Tape Drive
73.4 GB 10,000 RPM Ultra320 1968 339 Both Yes No
SCSI Disk Drive Assembly
146.8 GB 10,000 RPM Ultra320 1969 518 Both Yes No
SCSI Disk Drive Assembly
36.4 GB 15,000 RPM Ultra320 1970 339 Both Yes No
SCSI Disk Drive Assembly
73.4 GB 15,000 RPM Ultra320 1971 518 Both Yes No
SCSI Disk Drive Assembly
146.8 GB 15,000 RPM Ultra320 1972 999 Both Yes No
SCSI Disk Drive Assembly
300 GB 10,000 RPM Ultra320 1973 1,029 Both Yes No
SCSI Disk Drive Assembly
PCI-X Dual Channel Ultra320 1974 587 Both Yes No
SCSI Adapter
PCI-X Dual Channel Ultra320 1975 1,999 Both Yes No
SCSI RAID Adapter
2 Gigabit Fibre Channel 1977 1,399 Both Yes No
PCI-X Adapter
IBM Gigabit Ethernet-SX 1978 863 Both Yes No
PCI-X Adapter
IBM 10/100/1000 Base-TX 1979 205 Both Yes No
Ethernet PCI-X Adapter
POWER GXT135P Graphics 1980 339 Both Yes No
Accelerator with
Digital Support
10 Gigabit Ethernet-SR 1981 5,000 Both Yes No
PCI-X Adapter
IBM 10 Gigabit Ethernet-LR 1982 9,853 Both Yes No
PCI-X Adapter
IBM 2-Port 10/100/1000 1983 332 Both Yes No
Base-TX Ethernet
PCI-X Adapter
IBM 2-Port Gigabit 1984 1,322 Both Yes No
Ethernet-SX PCI-X Adapter
10/100 Mbps Ethernet 1985 412 Support Yes
PCI Adapter II
1 Gigabit iSCSI TOE PCI-X 1986 725 Both Yes No
on Copper Media Adapter
1 Gigabit iSCSI TOE PCI-X 1987 1,100 Both Yes No
on Optical Media Adapter
IBM T115 Flat Panel Monitor 3641 559 Both Yes No
IBM T120 Flat Panel Monitor 3643 1,325 Both Yes No
IBM T119 Flat Panel Monitor 3644 845 Both Yes No
IBM T117 Flat Panel Monitor 3645 700 Both Yes No
No Factory Integration 4650 0 Initial N/A
Indicator
Rack Indicator, Rack #1 4651 NC Initial
Rack Indicator, Rack #2 4652 NC Initial
Rack Indicator, Rack #3 4653 NC Initial
Rack Indicator, Rack #4 4654 NC Initial
Rack Indicator, Rack #5 4655 NC Initial
Rack Indicator, Rack #6 4656 NC Initial
Rack Indicator, Rack #7 4657 NC Initial
Rack Indicator, Rack #8 4658 NC Initial
Rack Indicator, Rack #9 4659 NC Initial
Rack Indicator, Rack #10 4660 NC Initial
Rack Indicator, Rack #11 4661 NC Initial
Rack Indicator, Rack #12 4662 NC Initial
Rack Indicator, Rack #13 4663 NC Initial
Rack Indicator, Rack #14 4664 NC Initial
Rack Indicator, Rack #15 4665 NC Initial
Rack Indicator, Rack #16 4666 NC Initial
1 Gigabit iSCSI TOE PCI-X on 5713 900 Support Yes
Copper Media Adapter
1 Gigabit iSCSI TOE PCI-X on 5714 1,400 Support Yes
Optical Media Adapter
PCI-X DDR Dual Channel 5737 1,999 Support Yes
Ultra320 SCSI RAID Adapter
4-Port 10/100/1000 Base-TX 5740 830 Support Yes
PCI-X Adapter
Disk Slot Fillers (Quantity 4) 6598 45 Both Yes No
IBM Rack-mount Drawer Bezel 7195 25 Both Yes No
and Hardware
One Processor Entitlement for 7361 588 Both Yes No
Processor Feature #7654
One Processor Entitlement for 7362 933 Both Yes No
Processor Feature #7655
One Processor Entitlement for 7376 1,092 Both Yes No
Processor Feature #7656
1-way 1.9 GHz POWER5+(TM) 7654 2,456 69 Initial
Processor Card,
36MB L3 Cache
2-way 1.9 GHz POWER5+ 7655 1,941 83 Initial
Processor Card,
36MB L3 Cache
4-way 1.5 GHz POWER5+ 7656 2,583 151 Initial
Processor Card,
36MB L3 Cache
Zero-priced Express Product 8761 0 Both Yes No
Offering Entitlement
for #7654
Zero-priced Express Product 8762 0 Both Yes No
Offering Processor
Entitlement for #7655
Zero-priced Express Product 8876 0 Both Yes No
Offering Processor
Entitlement for #7656
Express Product 9630 NC Initial
Offering 91101M1
Express Product 9631 NC Initial
Offering 91101M2
Express Product 9632 NC Initial
Offering 91101M3
The following are features already announced for the 9110-51A machine type:
Initial/
Feature Purchase MES/ RP
Description number price MMMC Both CSU MES
IBM SystemSeller(TM) Indicator 0050 NC Initial
Integrate with DR400 -- 0705 $ 0 Initial
IBM TotalStorage(R)
Retention Solution
Made In America Indicator 0983 NC Initial
PCI-X Dual-port 4x IB HCA 1820 1,095 Both Yes No
3-meter 4x IB Cable 1835 217 Both Yes No
8-meter 4x IB Cable 1836 358 Both Yes No
1.5-meter 4x IB Cable 1839 192 Both Yes No
PCI SCSI Adapter 16-Bit 2114 225 Both Yes No
Differential External
Y Cable
Converter Cable, VHDCI to P, 2118 50 Both Yes No
Mini 68-pin to 68-pin, 0.3M
2.5M 16-bit SCSI-2 2425 108 Both Yes No
System-to-System Cable
LC-SC 50 Micron Fiber 2456 83 Both Yes No
Converter Cable
LC-SC 62.5 Micron Fiber 2459 83 Both Yes No
Converter Cable
External USB 1.44 MB 2591 83 Both Yes No
Diskette Drive
2-Port USB PCI Adapter 2738 45 Both Yes No
POWER GXT135P Graphics 2849 339 Support Yes
Accelerator with
Digital Support
ARTIC960Hx 4-Port 2861 354 Both Yes No
EIA-232 Cable
ARTIC960Hx 4-Port 2863 417 Both Yes No
X.21 Cable
ARTIC960Hx 4-Port 2864 700 Both Yes No
V.35 (DTE) Cable
Asynchronous Terminal/ 2934 37 Both Yes No
Printer Cable EIA-232
Asynchronous Cable 2936 61 Both Yes No
EIA-232/V.24
8-Port Asynchronous Adapter 2943 1,162 Both Yes No
EIA-232/RS-422, PCI bus
128-Port Asynchronous 2944 1,079 Support Yes
Controller, PCI bus
IBM ARTIC960Hx 4-Port 2947 3,021 Both Yes No
Multiprotocol PCI Adapter
Cable, V.24 / EIA-232 2951 146 Support Yes
Cable, V.35 2952 267 Support Yes
Cable, V.36 / EIA-499 2953 212 Support Yes
Cable, X.21 2954 146 Support Yes
2-Port Multiprotocol 2962 1,666 Support Yes
PCI Adapter
Serial-to-Serial Port 3124 67 Both Yes No
Cable for Drawer/Drawer
Serial-to-Serial Port 3125 67 Both Yes No
Cable for Rack/Rack
73.4 GB 10,000 RPM Ultra320 3274 452 Support Yes
SCSI Disk Drive Assembly
146.8 GB 10,000 RPM Ultra320 3275 528 Support Yes
SCSI Disk Drive Assembly
36.4 GB 15,000 RPM Ultra320 3277 452 Support Yes
SCSI Disk Drive Assembly
73.4 GB 15,000 RPM Ultra320 3278 641 Support Yes
SCSI Disk Drive Assembly
146.8 GB 15,000 RPM Ultra320 3279 1,132 Support Yes
SCSI Disk Drive Assembly
300 GB 10,000 RPM Ultra320 3578 1,208 Support Yes
SCSI Disk Drive Assembly
L200P Flat Panel Monitor 3636 1,645 Support Yes
IBM T541H /L150p 15" TFT 3637 625 Support Yes
Color Monitor
IBM C220p 21-inch Color 3638 829 Support Yes
Monitor, Business Black,
and Cable
ThinkVision(R) L171p 3640 829 Support Yes
Flat Panel Monitor
ThinkVision L191p 3642 1,200 Support Yes
Flat Panel Monitor
Service Package 3752 62 Both Yes No
Serial Port Converter 3925 21 Both Yes No
Cable, 9-Pin to 25-Pin
Asynch Printer/Terminal 3926 76 Both Yes No
Cable, 9-pin to 25-pin, 4M
6-Foot Extender Cable for 4242 83 Both Yes No
Displays (15-pin D-shell
to 15-pin D-shell)
Extender Cable -- 4256 42 Both Yes No
USB Keyboards, 2M
Rack Status Beacon Cable, 4691 10 Support Yes
Junction Box To Drawer Or
Status Beacon
Rack Status Beacon Cable, 4692 10 Support Yes
Junction Box Daisy Chain
10/100 Mbps Ethernet 4962 412 Support Yes
PCI Adapter II
Custom Service Specify 5001 NC Initial
Software Preinstall 5005 0 Initial
IBM Gigabit Ethernet-SX 5700 863 Support Yes
PCI-X Adapter
IBM 10/100/1000 Base-TX 5701 528 Support Yes
Ethernet PCI-X Adapter
PCI-X Dual Channel Ultra320 5703 1,999 Support Yes
SCSI RAID Adapter
IBM 2-Port 10/100/1000 5706 755 Support Yes
Base-TX Ethernet PCI-X
Adapter
IBM 2-Port Gigabit 5707 1,322 Support Yes
Ethernet-SX PCI-X Adapter
PCI-X Dual Channel Ultra320 5712 587 Support Yes
SCSI Adapter
2 Gigabit Fibre Channel 5716 1,510 Support Yes
PCI-X Adapter
10 Gigabit Ethernet-SR 5718 5,000 Support Yes
PCI-X Adapter
IBM 10 Gigabit Ethernet-LR 5719 9,853 Support Yes
PCI-X Adapter
2-Port Asynchronous 5723 129 Both Yes No
IEA-232 PCI Adapter
PCI-X DDR Dual Channel 5736 587 Support Yes
Ultra320 SCSI Adapter
Power Cable -- Drawer to 6458 14 Both Yes No
IBM PDU, 14-foot, 250V/10A
Power Cord (14-foot), 6460 14 Both Yes No
Drawer To OEM PDU (125V,
15A), Plug Type #4
Power Cord (14-foot), 6469 14 Both Yes No
Drawer to OEM PDU,
(250V, 15A), United States,
Plug Type #5
Power Cord (6-foot), To 6470 14 Both Yes No
Wall (125V, 15A),
Plug Type #4
Power Cord (9-foot), To 6471 14 Both Yes No
Wall/OEM PDU, (125V, 15A),
Plug Type #70
Power Cord (9-foot), 6472 14 Both Yes No
To Wall/OEM PDU,
(250V, 16A), Plug Type #18
Power Cord (9-foot), 6473 14 Both Yes No
To Wall/OEM PDU,
(250V, 10A), Plug Type 19
Power Cord (9-foot), 6474 14 Both Yes No
To Wall/OEM PDU,
(250V, 13A), Plug Type #23
Power Cord (9-foot), 6475 14 Both Yes No
To Wall/OEM PDU,
(250V, 16A), Plug Type #32
Power Cord (9-foot), 6476 14 Both Yes No
To Wall/OEM PDU,
(250V, 10A), Plug Type #24
Power Cord (9-foot), 6477 14 Both Yes No
To Wall/OEM PDU,
(250V, 16A), Plug Type #22
Power Cord (9-foot), 6478 14 Both Yes No
To Wall/OEM PDU,
(250V, 16A), Plug Type #25
Power Cord (9-foot), 6479 14 Support Yes
To Wall/OEM PDU,
(250V, 10A), Plug Type #6
Power Cord (6-foot), 6487 14 Both Yes No
To Wall, (250V, 15A),
United States, Plug Type #5
Power Cord (9-foot), 6488 40 Both Yes No
To Wall/OEM PDU,
(125V, 15A or
250V, 10A), Plug Type #2
Power Cord (9-foot), 6493 14 Both Yes No
To Wall/OEM PDU,
(250V, 10A), Plug Type #62
Power Cord (9-foot), 6494 14 Both Yes No
To Wall/OEM PDU, (250V, 10A),
Plug Type #69
Power Cord (9-foot), 6495 14 Both Yes No
To Wall/OEM PDU, (250V, 10A),
Plug Type #73
Power Cord (9-foot), 6496 14 Both Yes No
To Wall/OEM PDU, (250V, 10A),
Plug Type #66
Power Cord (9-foot), 6651 14 Both Yes No
To Wall/OEM PDU, (125V, 15A),
Plug Type #75
Power Cord (9-foot), 6659 14 Both Yes No
To Wall/OEM PDU, (250V, 15A),
Plug Type #76
Power Cord (14-foot), 6660 14 Both Yes No
Drawer To OEM PDU (125V,
15A), Plug Type #59
(DENAN marking)
Power Cord (14-foot), 6669 14 Both Yes No
Drawer to OEM PDU,
(250V, 15A),
Plug Type #57
(DENAN marking)
Power Cord (6-foot), To 6670 14 Both Yes No
Wall (125V, 15A),
Plug Type #59
(DENAN marking)
Power Cord (9-foot), 6671 14 Both Yes No
Drawer to IBM PDU,
250V/10A
Power Cord (5-foot), 6672 14 Both Yes No
Drawer to IBM PDU,
250V/10A
Power Cord (9-foot), 6680 14 Both Yes No
To Wall/OEM PDU,
(250V, 10A),
Plug Type #6, Insulated
Power Cord (6-foot), 6687 14 Both Yes No
To Wall, (250V, 15A),
Plug Type #57
(DENAN marking)
IBM/OEM Rack-mount 7166 150 Both Yes No
Drawer Rail Kit
AAP Software Pre-Install 7305 NC Initial
Indicator
Advanced POWER 7432 590 Both Yes No
Virtualization
Ethernet Cable, 6M, 7801 12 Both Yes No
Hardware Management
Console to System Unit
Ethernet Cable, 15M, 7802 26 Both Yes No
Hardware Management
Console to System Unit
Power Supply, 700 Watt AC, 7989 375 Both Yes No
Hot-swap, Base or Redundant
OEM Rack-mount Drawer 7999 25 Both Yes No
Bezel and Hardware
128-Port Asynchronous 8131 50 Both Yes No
Controller Cable, 4.5 Meter
128-Port Asynchronous 8132 33 Both Yes No
Controller Cable, 23cm
(9-Inch)
RJ-45 to DB-25 8133 100 Both Yes No
Converter Cable
Quiet Touch Keyboard
USB, Business Black
US English, #103P 8800 83 Both Yes No
French, #189 8801 83 Both Yes No
Italian, #142 8802 83 Both Yes No
German/Austrian, #129 8803 83 Both Yes No
UK English, #166 8804 83 Both Yes No
Spanish, #172 8805 83 Both Yes No
Japanese, #194 8806 83 Both Yes No
Brazilian/Portuguese, #275 8807 83 Both Yes No
Canadian French, #058 8808 83 Both Yes No
Belgian/Dutch, #120 8810 83 Both Yes No
Swedish/Finnish, #153 8811 83 Both Yes No
Danish, #159 8812 83 Both Yes No
Bulgarian, #442 8813 83 Both Yes No
Swiss/French/German, #150F/G 8814 83 Both Yes No
Norwegian, #155 8816 83 Both Yes No
Portuguese, #163 8818 83 Both Yes No
Greek, #319 8819 83 Both Yes No
Hebrew, #212 8820 83 Both Yes No
Hungarian, #208 8821 83 Both Yes No
Polish, #214 8823 83 Both Yes No
Slovakian, #245 8825 83 Both Yes No
Czech, #243 8826 83 Both Yes No
Turkish, #179 8827 83 Both Yes No
LA Spanish, #171 8829 83 Both Yes No
Arabic, #238 8830 83 Both Yes No
Korean, #413 8833 83 Both Yes No
Chinese/US, #467 8834 83 Both Yes No
French Canadian, #445 8835 83 Both Yes No
Thai, #191 8836 83 Both Yes No
Russian, #443 8838 83 Both Yes No
Yugoslavian/Latin, #105 8839 83 Both Yes No
US English (EMEA), #103P 8840 83 Both Yes No
Mouse -- Business Black with 8841 62 Both Yes No
Keyboard Attachment Cable
Factory Integration Specify 9169 NC Initial
Language Group Specify
US English 9300 NC Initial
Dutch 9700 NC Initial
French 9703 NC Initial
German 9704 NC Initial
Polish 9705 NC Initial
Portuguese 9707 NC Initial
Spanish 9708 NC Initial
Italian 9711 NC Initial
Canadian French 9712 NC Initial
Japanese 9714 NC Initial
Traditional Chinese (Taiwan) 9715 NC Initial
Korean 9716 NC Initial
Turkish 9718 NC Initial
Hungarian 9719 NC Initial
Slovakian 9720 NC Initial
Russian 9721 NC Initial
Simplified Chinese (PRC) 9722 NC Initial
Czech 9724 NC Initial
Romanian 9725 NC Initial
Slovenian 9727 NC Initial
The following are newly announced features on the specified models of the RS/6000 or pSeries 7014 machine type:
Initial/
MES/
Description Model Feature Purchase Both/
Machine Type 7014 number number price Support
Rack Content Specify:
9110-51A -- 2U S11 0316 NC Initial
S25 Initial
T00 Initial
T42 Initial
Rack Content Specify:
7037-A50 -- 4U S11 0317 NC Initial
S25 Initial
T00 Initial
T42 Initial
For ServiceElect (ESA) Maintenance Service Charges, contact IBM Global Services at 888-IBM-4343
(426-4343).
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To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.
To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).
Phone: 800-IBM-CALL (426-2255)
Fax: 800-2IBM-FAX (242-6329)
Internet: callserv@ca.ibm.com
Mail: IBM Americas Call Centers
Dept. Teleweb Customer Support, 9th floor
105 Moatfield Drive
North York, Ontario
Canada M3B 3R1
Reference: YE001
The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.
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