IBM SmartCloud Application Performance Management Entry Edition - VM Image V7.6 delivers key application and infrastructure monitoring capabilities

IBM United States Software Announcement 213-098
February 26, 2013

Table of contents
Overview Overview Publications Publications
Key prerequisites Key prerequisites Technical information Technical information
Planned availability date Planned availability date Ordering information Ordering information
Description Description Terms and conditions Terms and conditions
Product positioning Product positioning Prices Prices
Program number Program number Order now Order now

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At a glance
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IBM SmartCloud™ Application Performance Management Entry Edition - VM Image V7.6 delivers essential application and infrastructure monitoring functions from a turnkey virtual appliance that you deploy in your VMware infrastructure. You get:

For ordering, contact Your IBM® representative or an IBM Business Partner.
For more information contact the Americas Call Centers at
800-IBM-CALL (426-2255).
Reference: YE001

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Because end users of critical applications no longer accept downtime or poor performance, the business cost of an application outage can be enormous, particularly to smaller companies that may rely on a more focused set of mission-critical applications. However, due to ever increasing application and infrastructure complexity, quickly diagnosing and repairing application problems is harder than ever. When combined with tightened budget constraints, IT centers are relying upon simplified application performance management solutions to ensure application reliability.

IBM SmartCloud Application Performance Management Entry Edition - VM Image V7.6 provides a robust, introductory application performance management solution in a preconfigured virtual image software appliance that users can deploy in their existing VMware infrastructure. Beginning with integrated system discovery and operating system monitoring, extending to virtual infrastructure monitoring, optimization and capacity planning, and including database and application monitoring, as well as Internet service monitoring, the solution provides full-spectrum monitoring of an application delivery infrastructure, without the challenges often associated with deploying and configuring such a solution.

Integrated, web-based dashboards provide standard health and performance views of applications, the guest operating systems they are running on, and the virtual infrastructure hosting them. Integrated best practices and reports ensure that users can see both high level views of the health of their environment, as well as granular application performance views, without having to perform significant configurations and customizations.

IBM SmartCloud Application Performance Management Entry Edition - VM Image combines a single user interface, single data warehouse, and single reporting capability, to provide comprehensive monitoring and management capabilities across the entire application infrastructure. The virtual appliance delivery platform ensures that the key management functions are installed and configured when the image is deployed in your virtual infrastructure, dramatically speeding time-to-value, and empowering IT staff to focus on their full breadth of responsibilities, rather than having to focus on managing the monitoring infrastructure.

Key features:

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Key prerequisites
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For details, refer to the Hardware requirements and Software requirements sections.

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Planned availability date
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IBM SmartCloud Application Performance Management Entry Edition - VM Image V7.6 provides essential application and infrastructure monitoring for IT operators and applications owners who lack the time or resources to deploy a complicated, multiserver monitoring and capacity planning solution. Deployed in your existing virtual infrastructure as a single VMware virtual machine, SmartCloud Application Performance Management Entry Edition - VM Image is a preconfigured, turnkey suite of tools to monitor application platforms, virtual infrastructure, guest operating systems, and capacity, through alerts, reports, and intuitive web-based dashboards. Application owners gain insights into the performance of their application components as well as user experience metrics, while infrastructure owners gain a holistic picture of how those applications are interacting with their IT resources. Capacity planning and optimization tools for the VMware environment help them adapt to a dynamic environment in real time, plan for future growth, and optimize virtual machines and their placement to maximize the efficiency with which they run these environments.

IBM SmartCloud Application Performance Management Entry Edition - VM Image V7.6 includes:

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Product positioning
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Small and medium IT departments face the same challenges as large enterprises in that their mission-critical applications are as important to them and their customers as those found in large enterprises. Smaller enterprise customers must often manage IT with fewer resources - both human and physical - while still maintaining the highest availability and quality of service for their applications. Some lightweight application and infrastructure monitoring solutions may be comparatively easy to deploy, but often do not provide enough capability or detail to satisfy IT's needs, but more robust solutions can be complex and costly to deploy and maintain.

IBM SmartCloud Application Performance Management Entry Edition - VM Image provides you with key application and infrastructure monitoring capabilities found in IBM's enterprise monitoring suites, in a turnkey bundle, which can be quickly deployed in your existing VMware infrastructure. This eliminates time-consuming installation, configuration and customization tasks, offering users, inexperienced with the platform, a best practices deployment that they can begin using right away to monitor their key applications.

Businesses of all sizes are challenged to improve IT service delivery and reduce the costs to deliver services. Running applications on virtual machines, in the effort to reduce infrastructure costs through improved server utilization, and to improve services by having the ability to rapidly scale for increases in application usage, has become standard operating procedure at companies large and small. As these virtual infrastructures have taken on a greater role in providing IT services, providing an elastic, automated, self-tuning environment is no longer solely the domain of large enterprises. But such an environment requires sophisticated monitoring and capacity planning tools to ensure that service levels are maintained as consolidation cost savings are pursued, and such tools can be daunting for smaller IT departments to acquire and manage.

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Program number
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Program                Program
number         VRM     name

5725-G70       V7.6    IBM SmartCloud Application Performance Management
                       Entry Edition - VM Image V7.

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Education support
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Comprehensive education for IBM Tivoli products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.

For additional information, visit

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Offering Information
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Product information is available via the Offering Information website

Also, visit the Passport Advantage® website

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No publications will be shipped with this product.

The IBM Publications Center

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge.

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Technical information
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Specified operating environment

Hardware requirements

The following specification describes the minimum hardware required for the server to host the virtual machine images:

The following table describes the hardware resources that are required for each virtual machine image:

                             Number of
Virtual machine image        processors       Disk space  memory

Virtual machine image        4 or more        150 GB      16 GB
for Tivoli Data Warehouse
Virtual machine image for    4 or more         80 GB       8 GB
IBM Tivoli Monitoring
Software requirements

Review the software requirements and ensure that your environment meets the minimum standards before you attempt to install IBM SmartCloud Application Performance Management Entry Edition - VM Image.

The following table summarizes the software requirements for IBM SmartCloud Application Performance Management Entry Edition - VM Image.

Software requirements

Software required              Software version

Operating system               VMware vSphere requires a Windows
                               operating system
Virtualization executive       VMware vSphere 4.1, VMware vCenter
(hypervisor)                   Server 4.1
Internet browser               Mozilla Firefox 3.5;
                               Microsoft Internet Explorer V6.0
                               through V9.0, with all critical
                               Microsoft updates applied

Operating systems

The server that hosts the VMware vCenter Server must use the Windows operating system that is supported by VMware vSphere 4.1.

Virtualization executive (hypervisor)

Because IBM SmartCloud Application Performance Management Entry Edition - VM Image VMImage is delivered as virtual machine images, VMware vSphere 4.1 is required to implement the solution.

For information about the system requirements for VMware vCenter Server, refer to the ESXI Installable and vCenter Server Setup Guide.

Note: You should be familiar with the installation and configuration of virtual machines when using the VMware ESXi hypervisor software.

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM , such as an announcement letter. Documentation and other program content may be supplied only in the English language.

IBM Electronic Support

The IBM Support Portal is your gateway to technical support. This includes IBM Electronic Support tools and resources, for software and hardware, to help save time and simplify support. The Electronic Support tools can help you find answers to questions, download fixes, troubleshoot, automate data collection, submit and track problems through the Service Request online tool, and build skills. All these tools are made available through your IBM support agreement, at no additional charge.

Read about the Electronic Support portfolio of tools

Access the IBM Support Portal

Access the online Service Request tool

Planning information

Direct customer support

For technical support or assistance, contact your IBM representative or visit

IBM SmartCloud Application Performance Management Entry Edition - VM Image V7.6 is distributed with:

Security, auditability, and control

IBM SmartCloud Application Performance Management Entry Edition - VM Image V7.6 uses the security and auditability features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.

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Software Services
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

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Licensing metric definitions and pricing examples
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Licensing metric definitions

Managed Virtual Server

Managed Virtual Server is a unit of measure by which the program can be licensed. A server is a physical computer that is comprised of processing units, memory, and input/output capabilities and that executes requested procedures, commands, or applications for one or more users or client devices. Where racks, blade enclosures, or other similar equipment is being employed, each separable physical device (for example, a blade or a rack-mounted device) that has the required components is considered itself a separate server. A virtual server is either a virtual computer created by partitioning the resources available to a physical server or an unpartitioned physical server. Licensee must obtain Managed Virtual Server entitlements for each virtual server managed by the program.

Standby or backup systems

For programs running or resident on backup machines, IBM defines three types of situations: cold, warm and hot. In cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire other license or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if running at another enterprise's location. As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes:

Doing work includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data or other resources (for example, active linking with another machine, program, database or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch over between programs, databases, or other resources to occur.

In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files, or transactions, maintaining a heartbeat, active linking with another machine, program, database, or other resource), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.

Pricing examples

Small machine:

Medium machine:

Large machine:

Extra large machine:

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Ordering information
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This product is only available via Passport Advantage . It is not available as shrinkwrap.

Product group: Availablity and Performance products
Product Identifier Description:  5725-G70 IBM SmartCloud Application
                                 Manager Entry Edition - VM Image
Product category: Tivoli Monitoring Products

Current licensees

New licensees

Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Basic license

Ordering information for Passport Advantage

Passport Advantage allows you to have a common anniversary date Software Subscription and Support (SW S&S) renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of SW S&S. SW S&S in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all SW S&S will renew at the the common anniversary date for twelve full months of SW S&S.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Support Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Subscription and Support (Software Maintenance).

The quantity to be specified for the Passport Advantage part numbers in the following table is per required number of Processor Value Units. To order for Passport Advantage , specify the desired part number and quantity.

IBM SmartCloud Application Performance Management Entry Edition - VM Image V7.6

Description                                            Part number

IBM SmartCloud Application Performance Entry           D0YU0LL
Edition VM per Managed Virtual Server Lic
+ SW S&S 12 Mo
IBM SmartCloud Application Performance Entry Edition   E0H4BLL
VM per Managed Virtual Server Annual SW S&S Rnwl
IBM SmartCloud Application Performance Entry Edition   D0YU1LL
VM per Managed Virtual Server SW S&S Reinstate 12 Mo

To order a media pack for Passport Advantage , specify the part number in the desired quantity from the following table:

Media pack description                                  Part number

IBM SmartCloud Application Performance Entry Edition    BJ12YML
VM V7.6 Multiplatform, ML Media Pack

IBM SmartCloud Application Performance Management Entry Edition - VM Image V7.6 is also available, via web download, from Passport Advantage .

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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available via Passport Advantage . It is not available as shrinkwrap.


IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage , where applicable, are license only and do not include Software Maintenance.

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information form number


The program's License Information will be available for review on the IBM Software License Agreement website
Limited warranty applies


Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product version or release will be available for a minimum of five years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM , including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Other terms
Volume orders (IVO)


IBM International Passport Advantage Agreement
Passport Advantage applies

Yes, and through the Passport Advantage website at
Software Subscription and Support applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express® . Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at
IBM Operational Support Services - SoftwareXcel


System i Software Maintenance applies


Variable charges apply


Educational allowance available

Not applicable.

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Statement of good security practices
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IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered destroyed or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.

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IBM Electronic Services
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Electronic Service Agent™ and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support all at no additional cost to you.

Now integrated into the base operating system of AIX® V5.3, AIX V6.1, and AIX V7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM , which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type smitty esa_main, and select Configure Electronic Service Agent . In addition, ESA now includes a powerful Web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent , refer to

The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.


Increased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the symptoms, diagnosing the error, and manually calling IBM Support to open a problem record. Its 24 x 7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.

Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM . The Electronic Service Agent tool securely transmits either via the Internet (HTTPS or VPN) or modem, and can be configured to communicate securely through gateways to provide customers a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a customer's system. System inventory information is stored in a secure database, which is protected behind IBM firewalls. It is viewable only by the customer and IBM . The customer's business applications or business data is never transmitted to IBM .

More accurate reporting: Since system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, customers are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM , problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.

Customized support: Using the IBM ID entered during activation, customers can view system and support information in the My Systems and Premium Search sections of the Electronic Support website at

My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent . Reports are available for any system associated with the customer's IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, customers are able to see search results that apply specifically to their systems.

For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit

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Information on charges is available at

In the Electronic tools category, select the option for Purchase/upgrade tools.

Passport Advantage

For Passport Advantage and charges, contact your IBM representative or your authorized IBM Business Partner. Additional information is also available at

Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM , you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

Authorization to resell IBM software products is achieved at the Reseller Authorization Group level. You must be authorized in the Tivoli Service Process Automation group to sell these products. To register an opportunity for this product in the Global Partner Portal, you may use Product Family - Software: Tivoli Service Process Automation.

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Order now
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To order, contact your local IBM representative or your IBM Business Partner.

To identify your local IBM Business Partner or IBM representative, call 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.

Phone:     800-IBM-CALL (426-2255)
Fax:       800-2IBM-FAX (242-6329)
For IBM representative:

For IBM Business Partner:
Mail:      IBM Teleweb Customer Support
 ® Sales Execution Center, Americas North
           3500 Steeles Ave. East, Tower 3/4
           Markham, Ontario
           Canada  L3R 2Z1
Reference: YE001

The Americas Call Centers, IBM's national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.


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