IBM Platform Symphony V6.1 enables scalable, high-performance grid services for parallel compute- and data-intensive analytic applications

IBM United States Software Announcement 212-426
November 13, 2012

Table of contents
Overview Overview Publications Publications
Key prerequisites Key prerequisites Technical information Technical information
Planned availability date Planned availability date Ordering information Ordering information
Description Description Terms and conditions Terms and conditions
Product positioning Product positioning Prices Prices
Program number Program number Order now Order now

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At a glance
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Platform Symphony® V6.1 helps exceed performance goals. With it you can realize:

For ordering, contact your IBM® representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).

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Platform Symphony V6.1 is an enterprise-class grid manager for running distributed application services on a scalable, shared, heterogeneous grid.

Platform Symphony can help you:

Features include the following:

Platform Symphony V6.1 now supports IBM Platform Analytics through the use of new data collectors for Symphony .

Perform capacity planning and chargeback accounting by analyzing how applications perform and how infrastructure is used.

Platform Symphony is available in four different editions tailored to different business requirements.

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Key prerequisites
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Planned availability date
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Platform Symphony V6.1 is a high-performance grid middleware and management solution that runs on your choice of hardware and operating environments. You can use Platform Symphony to run preintegrated applications available from a variety of ISVs, or easily adapt and accelerate your own compute- and data-intensive parallel workloads on a grid, making your organization agile and flexible.

Performance and scalability

Platform Symphony gives organizations a competitive advantage by solving a wide range of large-scale compute- and data-intensive business problems that can be run concurrently with exceptional performance.

For workloads such as MapReduce where standard comparative benchmarks are available, Platform Symphony demonstrates clear business value. As an example, in the SWIM benchmark developed at the University of California, Berkeley (UCB) the Platform Symphony scheduler was measured to deliver approximately four times the performance of Apache Hadoop Release 1.0.1 running on identical hardware.

Flexible resource sharing

A key advantage of Platform Symphony is its sophisticated hierarchical resource-sharing model. The ability of Platform Symphony to lend and borrow resources, based on policy, guarantees users access to owned resources when needed. Departments can also easily share resources not in use with others and borrow resources dynamically as needed. By avoiding the need for application-specific silos, users enjoy a better quality of service with reduced infrastructure and management costs. Whether you are deploying on Linux™ , IBM PowerLinux™ , Microsoft™ Windows™ , Windows HPC Server, UNIX™ , or all of the above, you can manage your environment as a single, shared resource pool with Platform Symphony .

Support for compute- and data-intensive analytic workloads

Platform Symphony is optimized for both compute- and data-intensive parallel workloads. This is important to large organizations that want to avoid having a discrete grid for each application. Platform Symphony delivers a rich set of client- and server-side APIs for a variety of parallel computing problems alongside an optimized Hadoop-compatible MapReduce implementation. It also delivers other data handling innovations to accelerate the processing of large distributed data sets. The low-latency middleware and resource orchestration capability of Platform Symphony delivers dramatic performance gains for both compute- and data-intensive applications. Tasks can be dispatched with an awareness of data locality resulting in better performance and efficiency as applications avoid the needless movement of data across congested networks.

Rapid response for business-critical workloads

Platform Symphony can react instantly to changes in application demand. With the flexibility to adapt when priorities change, Platform Symphony can reallocate service instances at a rate of up to 1,000 per second to different workloads depending on configurable sharing policies and application priorities. This translates into better application performance, better utilization, and an ability to respond quickly to business-critical demands.

Ease of application and data integration

Regardless of your development environment, Platform Symphony can meet your needs. Well-documented APIs enable fast integrations for applications written in the following languages and software environments:

Platform Symphony also supports other languages and environments commonly used in distributed computing including Python. It also supports layered Hadoop technologies including Apache PIG (a high-level language for writing data analysis programs) and HIVE (a data warehouse implementation for Hadoop) available as part of IBM BigInsights or with third-party Hadoop distributions.

Plug-ins provided for Microsoft Visual Studio Professional support compilation-free integration of .NET assemblies. Developers can use a step-by-step wizard to integrate and test applications end-to-end without needing to be expert in the Platform Symphony APIs. For Java developers, the Eclipse integrated development environment (IDE) is supported as well.

Associated with the MapReduce scheduling capabilities of Platform Symphony , plug-ins are included for distributed file systems such as IBM General Parallel File System ( GPFS™ ), Hadoop Distributed File System (HDFS) and Appistry. Platform Symphony also supports integrations with third-party in-memory data grid solutions.

The free downloadable Platform Symphony Developer Edition makes developers productive immediately, enabling them to develop and test CPU- or GPU-based applications on their operating system of choice without the need for a production grid. Platform Symphony Developer Edition also enables developers to integrate and test data MapReduce applications. The Platform Symphony Developer Edition is available from IBM DeveloperWorks at

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

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Product positioning
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Platform Symphony is an enterprise-class grid manager for running distributed application services on a scalable, shared, heterogeneous, multitenant grid. It accelerates a variety of compute- and data-intensive applications, quickly computing results while making optimal use of available infrastructure. Unlike other solutions that perform poorly or lack dynamic resource sharing, the efficient low-latency middleware and scheduling architecture of Symphony deliver the performance and agility required to predictably meet and exceed throughput goals for the most demanding analytic workloads. Optimized for performance and reliability, and including advanced management features, Platform Symphony helps organizations realize improved application performance at a significantly reduced total cost of ownership.

Using optimized protocols and a fast and efficient push model, Platform Symphony can respond instantly to applications, resulting in higher throughput, better performance, and superior infrastructure utilization. Flexible sharing policies mean that resource allocations can flex in real-time, expanding the number of compute engines assigned to priority calculations while respecting SLAs so that applications finish more quickly and run more reliably. Because of its fast middleware and scheduling capabilities, Platform Symphony is particularly effective when running latency-sensitive big data MapReduce workloads.

The Platform Symphony resource-sharing model makes it practical to deploy multiple heterogeneous applications on the same shared grid while preserving ownership and delivering service-level guarantees. With this unique capability, Platform Symphony enables administrators to avoid the business and technical concerns that frequently impede resource sharing and result in application and grid silos. By sharing resources fluidly subject to policy and preserving ownership, managed resources are more fully utilized, resulting in better performance, simplified management, and reduced infrastructure costs.

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Reference information
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Refer to Preview Announcement 212-392, dated October 3, 2012 .

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Program number
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Program                Program
number         VRM     name

5725-G86       6.1.0   Platform Symphony
5725-G84       8.3.0   IBM Platform Analytics

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Education support
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The following classes are available:

Course    Course
code      title


H050G     IBM Platform Symphony Administration for Linux
H051G     IBM Platform Symphony Administration for Windows
H060G     IBM Platform Symphony Application Programming for Linux
H061G     IBM Platform Symphony Application Programming for Windows
H070G     IBM Platform Symphony-MapReduce Administrator
H071G     IBM Platform Symphony-MapReduce Developer
H072G     IBM Platform Symphony-MapReduce Data Management
Instructor-led online (ILO)

H150G     IBM Platform Symphony Administration for Linux
H151G     IBM Platform Symphony Administration for Windows
H160G     IBM Platform Symphony Application Programming for Linux
H161G     IBM Platform Symphony Application Programming for Windows
H170G     IBM Platform Symphony-MapReduce Administrator
H171G     IBM Platform Symphony-MapReduce Developer
H172G     IBM Platform Symphony-MapReduce Data Management

IBM training provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM training website

Call IBM training at 800-IBM-TEACH (426-8322) for catalogs, schedules, and enrollments.

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Offering Information
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Product information is available via the Offering Information website

Also, visit the Passport Advantage® website

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The following publications are shipped with the Platform Symphony 6.1 as part of the Platform Symphony Knowledge Center. Documentation is included in both web-friendly and PDF formats.

Documentation is also available at the IBM Publications Center.

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the US) or customer number for 50 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge.

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Technical information
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Specified operating environment

Hardware requirements

Platform Symphony V6.1 is supported on IBM System x iDataPlex® and other rack-based servers as well as non-IBM x86 and x64 servers. New in Platform Symphony V6.1 is support for IBM Power Systems servers running PowerLinux™ operating environments.

IBM Power® System servers running AIX® can integrate with Platform Symphony , but from a client perspective only. AIX support is presently limited and restrictions apply.

Software requirements

Platform Symphony is supported on the following operating environments:

Note: Not all product capabilities are supported uniformly across all operating systems.

For Linux installations, precompiled binaries facilitate easy installation on different Linux kernels. The distribution to install depends on the version of Linux (specifically the Linux kernel version) and version of glibc.

In the case of Microsoft cluster deployments, compatibility is based on the version of the Windows operating environment.

IBM POWER6 and PowerLinux platforms supporting RHEL 6.x and SUSE Linux Enterprise Server 11 SP1 can run Platform Symphony .

Clusters can consist of nodes running multiple operating systems. For example, 32-bit and 64-bit Linux hosts can be mixed running different Linux distributions, and multiple Windows operating systems can be deployed as well. Platform Symphony has mechanisms to deal with the management of these different types of hosts in the same cluster to control what application services are able to run on each type of host. Also, clients and services may be heterogeneous. It is common to have Platform Symphony clients and services be implemented on different operating environments, languages, and frameworks. For example, a client-side spreadsheet can embed visual-basic code that opens a connection to Platform Symphony to a simulation service that is built on Java running on RHEL 6.2.

Platform Symphony clients can integrate their own applications so that they can be deployed and managed on a Platform Symphony cluster. Because of this, software development environments become an important consideration for clients deploying Platform Symphony .

Platform Symphony supports the following compilers and development environments:

Additional details are available in the Platform Symphony documentation.

If you choose to run Platform Symphony together with a big data solution such as IBM BigInsights , Cloudera, or Apache Hadoop, Platform Symphony supports the following Hadoop versions and the MapReduce API version:

Platform Symphony has been tested with and supports the following applications, also often deployed in big data environments:

Following is a partial list of third-party packages known to work with Platform Symphony . In some cases, integration is explicitly supported by the vendor, but in other cases, integration is achieved through the scriptable symexec interfaces included in Platform Symphony . Symexec enables workloads to be called using the Platform Symphony service-oriented middleware without explicitly requiring that applications be linked to Platform Symphony client- and service-side libraries.

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM , such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Companion products

For clients running applications that benefit from fast, distributed shared file services, Platform Symphony can be deployed in conjunction with GPFS on the same cluster. Using GPFS will provide performance benefits over other file system alternatives, including NFS or AFS® file sharing.

At a file system level, clients running MapReduce workloads on Platform Symphony typically use either the Hadoop file system (HDFS) included with IBM InfoSphere BigInsights , Apache Hadoop (open source software not included in the Platform Symphony distribution), or GPFS to support MapReduce workloads.

You can choose to deploy IBM Platform LSF® and Platform Symphony on the same shared cluster infrastructure, but there are some limitations. If deploying mixed Platform Symphony and IBM Platform LSF clusters, contact a Platform Symphony product specialist for configuration advice and assistance.

New in Platform Symphony 6.1 is support for IBM Platform Analytics. This gives business planners and IT personnel the ability to analyze how applications are performing and how infrastructure is being used for purposes such as capacity planning and chargeback accounting. Additional information about how Platform Symphony is supported by IBM Platform Analytics is included in the IBM Platform Analytics sales kit resources and documentation.


Platform Symphony V6.1 is fully backward compatible with Platform Symphony V5.2, V5.1, and previous supported versions. To facilitate your migration, Platform Symphony allows different versions of the service-oriented architecture middleware (SOAM) to coexist on the same cluster at the same time. This means that clients running applications developed against earlier versions of the Platform Symphony APIs can deploy their application on the most up-to-date version of Platform Symphony .

For example, if you have qualified your applications using the client- and server-side components and libraries included in Platform Symphony V4.1, those applications can be run as they are, without recompilation on Platform Symphony V6.1. Application profiles specific to each grid service govern the version of the API being used, making it possible for applications using multiple API versions to coexist on the same grid at the same time.

Platform Symphony V6.1 is also fully compatible with previous Platform MapReduce versions. MapReduce applications developed for Platform MapReduce 1.5 will run without modification on Platform Symphony V6.1.


Clients deploying Platform Symphony should be aware of the following limitations:

Other limitations are discussed in the Platform Symphony release notes and documentation.

Performance considerations

Platform Symphony is specifically designed to help organizations meet their application performance goals by taking advantage of inherent opportunities for parallelism in a variety of application types. Because application parallelism is the key driver of performance in grid applications, efficiency emerges as the major consideration when determining how much faster an application can be expected to run when deployed on a Platform Symphony grid.

For example, if you need to run a workload consisting of 1,000 tasks that each takes 10 seconds on average to complete, you would expect this workload to take 10,000 seconds or a little under three hours on a single processing element. If a 100-node grid were assembled that was 100% efficient, you would expect this same workload under ideal circumstances to run 100 times faster, and complete all 1,000 10-second tasks in just 100 seconds. Platform Symphony has been tested in a 5,000 core environment to deliver application efficiency in excess of 95% for what are termed "embarrassingly parallel" applications.

A second consideration when talking about performance is latency. Latency refers to how quickly services can start in response to application demand, and what level of overhead is involved in servicing requests. Latency becomes particularly important for short-running tasks. For example, consider the need to compute 1,000 scenarios where the compute time is 50 milliseconds each. Ideally, with access to a 1,000-node cluster it should be possible to complete all 1,000 calculations in an elapsed time of 50 milliseconds. Where compute services are prestarted on the grid (as configured in the application profile), Platform Symphony comes close to achieving these theoretical maximums with measured overhead of close to 1 millisecond for end-to-end requests, and task-sending throughput measured up to 19,000 tasks per second.

Platform Symphony performance considerations are described in detail in a document called Platform Symphony Performance White Paper that characterizes Platform Symphony based on real benchmarks for a variety of types of application load.

Observed performance varies based on a large number of factors including:

IBM has amassed a significant amount of experience characterizing the performance of different types of applications in grid computing environments and can help customers realistically assess the types of performance gains that they can expect.

IBM Electronic Support

The IBM Support Portal is your gateway to technical support. This includes IBM Electronic Support tools and resources, for software and hardware, to help save time and simplify support. The Electronic Support tools can help you find answers to questions, download fixes, troubleshoot, automate data collection, submit and track problems through the Service Request online tool, and build skills. All these tools are made available through your IBM support agreement, at no additional charge.

Read about the Electronic Support portfolio of tools:
Access the IBM Support Portal:
Access the online Service Request tool:

Planning information

Clients who want to run both Platform Symphony and IBM Platform LSF on the same grid environment, and share resources between the two environments should seek configuration assistance from IBM . While documentation is included in the Platform Symphony distribution that explains how to do this, IBM can offer useful guidance.

Similarly, IBM can offer assistance to clients who want to augment an IBM InfoSphere BigInsights installation with Platform Symphony . Platform Symphony replaces several of the grid management and service monitoring facilities inside BigInsights .

Customer responsibilities

While the installation and upgrade procedures for Platform Symphony V6.1 have been tested carefully, as with any installation or upgrade, it is prudent to ensure that backups exist and prepare for the installation or upgrade in advance.

To facilitate this process, the Platform Knowledge Center, provided with Platform Symphony , includes web-based and PDF documentation Upgrading Your Platform Symphony Cluster that outlines the specific steps that should be taken in planning and executing a cluster upgrade

For clients planning a new installation, the document Installing Your Platform Symphony Cluster should be reviewed carefully. This document provides a thorough explanation of the steps involved in installing Platform Symphony in Windows or Linux and UNIX environments.


When installing or upgrading your Platform Symphony cluster, the functionality of prior versions of Platform Symphony is preserved. For example, cluster configuration, application definitions, resource sharing profiles, and all historical data are retained.

After updating to Platform Symphony V6.1, existing applications that ran previously on Platform Symphony V4.1, V5.0, V5.1, and V5.2 will continue to run until you decide to update and test those individual applications using later versions of the Platform Symphony APIs. Even after upgrading your applications to Platform Symphony V6.1, you can continue to leave prior versions of your applications installed on the Platform Symphony cluster.


Platform Symphony V6.1 is distributed on multiple DVD media and is available for electronic download with multiple eAssemblies. Included are:

This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT. This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.

Security, auditability, and control

Platform Symphony uses the security and auditability features of the system in which it is installed. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.

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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

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Ordering information
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This product is only available via Passport Advantage . It is not available as shrinkwrap.

Product group: IBM Platform Computing
  Product Identifier Description (PID)
  IBM Platform Symphony     5725G86
Product category: Other Software
Charge metric
                    Part number or
Program name        PID number        Charge metric

IBM Platform        5725-G86
Express Edition                      Managed core RVU(1)
Standard Edition                     Managed core RVU
Advanced Edition                     Managed core RVU
Desktop Harvesting                   Client device
GPU Harvesting                       GPGPU(2)
Server and VM Harvesting             Virtual server
IBM Platform
 Analytics          5725-G84
Data Collectors
 for Symphony                         Managed core RVU
Resource Value Unit

RVU is a unit of measure by which the program can be licensed. RVU Proofs of Entitlement are based on the number of units of a specific resource used or managed by the program. Licensee must obtain sufficient entitlements for the number of RVUs required for licensee's environment for the specific resources as specified in the program specific table. RVU entitlements are specific to the program and the type of resource and may not be exchanged, interchanged, or aggregated with RVU entitlements of another program or resource. Refer to the program specific RVU table.

General Purpose Graphics Processing Unit

Each license includes 12 months subscription and support.

General Purpose Graphics Processing Unit

General Purpose Graphics Processing Unit (GPGPU) is a unit of measure by which the Program can be licensed. A GPGPU is a separately installable or identifiable component that is designed for and limited to workload-specific computation and is used as an application-specific accelerator in support of the computer's central processing units. Licensee must obtain an entitlement for each GPGPU that is managed or used by the Program.


Server is a unit of measure by which the program can be licensed. A server is a physical computer that is comprised of processing units, memory, and input/output capabilities and that executes requested procedures, commands, or applications for one or more users or Client Devices. Where racks, blade enclosures, or other similar equipment is being employed, each separable physical device (for example, a blade or a rack-mounted device) that has the required components is considered itself a separate server. For the purpose of server-based licensing, licensee must obtain entitlements for each server that is made available to the program, regardless of the number of processor cores and partitions in the server or the number of copies of the program on the server.


Client Device

Client Device is a unit of measure by which the program can be licensed. A Client Device is a single-user computing device or special-purpose sensor or telemetry device that requests the execution of or receives for execution a set of commands, procedures, or applications from or provides data to another computer system that is typically referred to as a server or is otherwise managed by the server. Multiple Client Devices may share access to a common server. A Client Device may have some processing capability or be programmable to allow a user to do work. Examples include, but are not limited to, actuators, appliances, automated teller machines, automatic meter readers, cash registers, disk drives, desktop computers, kiosks, notebook computers, personal digital assistants, point-of-sale terminals, sensors, smart meters, tape drives, and technical workstations. Licensee must obtain entitlements for every Client Device that runs, provides data to, uses services provided by, or otherwise accesses the program and for every other computer or server on which the program is installed.

Resource Value Unit (RVU)

RVU is a unit of measure by which the program can be licensed. RVU Proofs of Entitlement are based on the number of units of a specific resource used or managed by the program. Licensee must obtain sufficient entitlements for the number of RVUs required for licensee's environment for the specific resources as specified in the program specific table. RVU entitlements are specific to the program and the type of resource and may not be exchanged, interchanged, or aggregated with RVU entitlements of another program or resource. Refer to the program specific RVU table.


The following components of the Platform Symphony program are licensed based on Value Unit-Based pricing:

Program                              Value Unit
number     Program name              exhibit

5725-G86   IBM Platform Symphony     VUE139
             - Express Edition
             - Standard Edition
             - Advanced Edition

5725-G84   IBM Platform Analytics
             - Data Collectors for

For these components, the resource for the purpose of the RVU calculation are Activated Processor Cores managed by the program. An Activated Processor Core is a processor core that is available for use in a physical or virtual server, regardless of whether the capacity of the processor core can be or is limited through virtualization technologies, operating system commands, BIOS settings, or similar restrictions. Licensee can deploy the Program using either Full Capacity licensing or Virtualization Capacity (Sub-Capacity) licensing according to the Passport Advantage Sub-Capacity Licensing Terms (refer to the following website). If using Full Capacity licensing, each Activated Processor Core in the physical hardware environment managed by the Program must be counted, except for those servers from which the Program permanently no longer manages. If using Virtualization Capacity licensing, the Virtualization Capacity License Counting Rules defines how many Activated Processor Cores must be counted. Visit ecific_virtualization_technologies.html

Resource Value Unit conversion table

Passport Advantage

Program name/Description                                      number
English media pack

IBM Platform Symphony Express Edition V6.1 Multiplatform      AJ00LEN
IBM Platform Symphony Standard Edition V6.1 Multiplatform     AJ00MEN
IBM Platform Symphony Advanced Edition V6.1 Multiplatform     AJ00NEN
IBM Platform Symphony Desktop Harvesting V6.1 MP              AJ00PEN
IBM Platform Symphony Server and VM Harvesting V6.1 MP        AJ00QEN
IBM Platform Symphony GPU Harvesting V6.1 Multiplatform       AJ00REN
IBM Platform Analytics Data Col v8.3.1 MP EN Media Pack       AJ00ZEN
IBM Platform Analytics Data Col Sym RVU LIC+SW S&S 12MO       D0VGZLL
IBM Platform Analytics Data Col Sym RVU SW S&S REINS 12MO     D0VH0LL
IBM Platform Analytics Data Col Sym RVU ANN SW S&S RNWL       E0F8YLL
IBM Platform Anlty Data Col Sym RVU FTL Int FT Lic+S&S 12Mo   D0VH1LL
IBM Platform Anlty Data Col Sym RVU FTL SubSq FT Lic+S&S 12Mo E0F8ZLL

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

Entitled maintenance offerings                             Part
description                                                number
Media packs                                                Part
description                                                number

IBM Platform Symphony Express Edition V5.2 Multiplatform   AJ008EN
IBM Platform Symphony Standard Edition V5.2 Multiplatform  AJ009EN
IBM Platform Symphony Advanced Edition V5.2 Multiplatform  AJ00AEN
IBM Platform Symphony Desktop Harvesting V5.2 MP           AJ00BEN
IBM Platform Symphony Server and VM Harvesting V5.2 MP     AJ00CEN
IBM Platform Symphony GPU Harvesting V5.2 Multiplatform    AJ00DEN

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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available via Passport Advantage . It is not available as shrinkwrap.


IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage , where applicable, are license only and do not include Software Maintenance.

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information form number


The program's License Information will be available for review on the IBM Software License Agreement website
Limited warranty applies


Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Volume orders (IVO)


Passport Advantage applies

Yes, and through the Passport Advantage website at
Software Subscription and Support applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express . Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at
IBM Operational Support Services - SoftwareXcel


System i Software Maintenance applies


Variable charges apply


Educational allowance available

Not applicable

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The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.


Increased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the "symptoms," diagnosing the error, and manually calling IBM Support to open a problem record. Its 24 x 7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.

Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM . The Electronic Service Agent tool securely transmits either via the Internet (HTTPS or VPN) or modem, and can be configured to communicate securely through gateways to provide customers a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a customer's system. System inventory information is stored in a secure database, which is protected behind IBM firewalls. It is viewable only by the customer and IBM . The customer's business applications or business data is never transmitted to IBM .

More accurate reporting: Since system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, customers are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM , problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.

Customized support: Using the IBM ID entered during activation, customers can view system and support information in the "My Systems" and "Premium Search" sections of the Electronic Support Web site at

My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent . Reports are available for any system associated with the customer's IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledge base. Using Premium Search and the Electronic Service Agent information that has been collected from your system, customers are able to see search results that apply specifically to their systems.

For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit

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Information on charges is available at website

In the Electronic tools category, select the option for Purchase/upgrade tools.

Passport Advantage

For Passport Advantage and charges, contact your IBM representative or your authorized IBM Business Partner. Additional information is also available at

Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM , you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, permits accelerated implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified customers.

For more financing information, visit

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To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
Mail:       IBM Teleweb Customer Support
  ® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            L3R 2Z1

Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

BigInsights, Power Systems, PureSystems, IBM PowerLinux, GPFS, PowerLinux and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

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UNIX is a registered trademark of The Open Group in the United States and other countries.

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Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

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