Toshiba TCxGravity solution redefines cross-channel point-of-sale software
United States Software Announcement 213-005January 15, 2013
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| At a glance |
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Toshiba® TCxGravity™ offers retail clients:
- In-store functionality built on the industry-leading cross-channel commerce platform
- Intuitive, smart design based on a modern, browser-based user interface
- Mobility is enabled and delivers business value as a result of a common user interface, data and business logic with fixed register POS terminals
- Design that builds POS functions on top of IBM® Sterling Commerce® Order Management
- Extensibility using the supplied toolkit
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| Overview |
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Toshiba Global Commerce Solutions, a Toshiba and IBM Company, introduces TCxGravity . TCxGravity is a new browser-based point of sale (POS) application built on the IBM Sterling Commerce Order Management (OMS) enterprise infrastructure. This seamless solution provides retail clients with the ability to deploy POS as a critical store component based on common data and common services at the enterprise, resulting in a single view of the customer, items, promotions, and pricing. This application also benefits retailers by allowing for a single change to business logic for all applications and channels (of which POS is one).
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| Key prerequisites |
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For details, refer to the Technical information section.
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| Planned availability date |
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May 17, 2013
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| Description |
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Toshiba TCxGravity draws significant advantage from leveraging IBM's market-leading Sterling Commerce Order Management platform, building and extending those enterprise services and data to support a feature-rich in-store application. This means Toshiba's solution infrastructure offers stability and maturity, on which to build the store-unique aspects for Point-of-Commerce. It is also important to note that the basic in-store application can be deployed as a stand-alone application, without the fully purchased and entitled distributed order management solution from IBM . Included with TCxGravity are the license rights to use IBM Sterling Commerce Order Management and IBM Sterling Store in the store channel.
The common data and common services are provided by the IBM Sterling Commerce Order Management solution, which is a leading distributed order management solution in use by many retailers today. This foundation is extended with additional data and services to meet the unique functional requirements of the store channel. It is also extended to provide common data and common services (that is, business functions) that can be flexibly deployed to meet the demanding performance and reliability requirements of the retail store channel. How and who interacts with a retailer's selling solution is rapidly changing and TCxGravity addresses this challenge by using the latest web technologies to provide a thin flexible user interface that can be used across a wide variety of devices that are available today (for example, traditional POS registers, mobile phones, tablets) and the new devices that will be available tomorrow.
Component definitions as part of the total solution
- Core components to enable core POS and store-to-store scenarios:
The heart of the next-generation POS solution is the TCxGravity application, which replaces your current in-store POS application. The Toshiba application combines critical functions including cash management, item entry, loss prevention, returns, tendering, and high availability in a flexible, yet stable platform. TCxGravity will become one of Toshiba's premier retail applications, serving retail environments with a rich set of functions. The base product contains many standard functions that meet retail industry and regulatory requirements.
The application addresses the needs of the empowered consumer through store-to-store and cross-channel scenarios. Store-to-store scenarios are ready for immediate use, other cross-channel scenarios described below are enabled but require deployment and licensing of the IBM Sterling Commerce Order Management components:
- Store-to-store and cross-channel sales
- Inventory visibility across the enterprise directly from POS
- Buy online - Return at the store
- Buy online - Exchange at the store
- Buy using call center - Return/exchange at the store
- Buy at store - Ship to home - Pay at the store
- Buy online - Pick up at the store - Pay online
- Buy at store - Pick up at alternate store - Pay at original store
- Buy online - Modify order at the store (that is, change delivery address)
The application addresses the needs of the evolving retail store
- Flexible client options
- A single, seamless UI experience at the point-of-commerce that creates a highly intuitive store associate experience.
- Support to run the application on Toshiba POS hardware, non-Toshiba POS hardware, tablets, and smartphones.
- Flexible deployment options
- Balancing high-availability and reliability with 'thin;' the application is architected for 'thin' store deployment - with optional store offline server for backup capabilities.
The application addresses the need to optimize IT investments
- True cross-channel POS enjoys cost-advantage downstream as "one thing to change, one thing to manage" eases pressure on IT staff across channels, allowing a leaner staff and focus on higher-value items.
- The store - seamlessly built in collaboration with IBM Sterling Commerce Order Management - acts on and leverages a common set of enterprise data and services.
- Common data, such as customer, order, and inventory.
- Common services such as payment, promotion, and loyalty.
- A clear extensibility model enables enhancements and customizations at defined layers: by geography, by banners, or by stores.
Toshiba's solution provides a rich set of extension capabilities that includes data, business logic, rich set of configuration settings, reports, integration to third-party services, POS devices, and POS integration to third-party solutions, user interface, function, and receipts.
TCxGravity includes a payments module that supports credit card, debit, external check authorization, and gift card activations and redemption.
TCxGravity will be fully certified for Payment Card Industry (PCI) Security Standards Council (SSC) - Payment Application Data Security Standard (PA-DSS) Version 2.0 standard.
- To enable full cross-channel scenarios, licenses for the following components must be purchased:
IBM Sterling Commerce Order Management and IBM Sterling Store enable "order and fulfill from anywhere" capability for the store channel. It provides store associates with near-real-time access to customer, order, product, and inventory information. It enables order lifecycle control, such as creation, adjustment, monitoring, and communication; inventory search, sourcing, and promising; and pick, pack, ship, and hold for pick-up.
IBM Sterling Store is designed to improve customer service and increase revenue by preventing lost sales; improve the customer buying experience by providing timely product and order information, and enabling the adjustment of orders, based on changing needs; improve inventory accuracy through better management and visibility; and improve store associate efficiency and effectiveness by providing timely order and inventory visibility.
IBM Sterling Store is one of the many channel deployment options available that allows your store personnel to manage the various order capture and fulfillment processes in a multistore environment. With the various cross-channel options supported by IBM Sterling Commerce Order Management, you can support all of the ways your customers choose to interact such as web, call center, store, and field sales-enabling "order from anywhere, fulfill from anywhere" capability.
Section 508 of the US Rehabilitation Act
Although IBM makes no representation about the Section 508 status of third-party electronic and information technology products, IBM provides for informational purposes that the developer of this product has indicated that it is capable of satisfying the applicable requirements of Section 508 of the Rehabilitation Act. Contact Toshiba for specific, current information on the conditions and limitations of this capability.
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| Reference information |
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Refer to the IBM Sterling Commerce Order Management (OMS) product for information.
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| Program number |
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Program Program number VRM name 5639-PO1 1.1.0 Toshiba TCxGravity
Product identification number
Maintenance Maintenance
Program PID number 1 year PID number 3 year PID number
5639-PO1 5639-PO2 1yr Reg/Ren 5639-PO4 3yr Reg
5639-PO3 1yr AftLic 5639-PO5 3yr Ren
5639-PO6 3yr AftLic
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| Education support |
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Technical, and customer education will be provided for Toshiba TCxGravity . For more information, visit the Toshiba Global Commerce Solutions Education website at
If you have education related questions contact:
- grse@us.ibm.com
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| Offering Information |
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Product information is available via the Offering Information website
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| Publications |
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One copy of the following publication is automatically supplied with the POS Application or Off Line Server media:
Order
Title number
License Information GC27-4121
Displayable softcopy publications
Copies of the following unlicensed publications are available online and are offered in displayable softcopy form on the Internet.
Copies of the following publications are available online at:
- Under Links, select Publications
- Under Software Application Publications, select one of the following:
- Toshiba TCxGravity User's Guide G362-0606
- Toshiba TCxGravity Planning, Installation and Configuration Guide G362-0607
- Toshiba TCxGravity Extension Guide G362-0608
These displayable manuals can be viewed with the Adobe™ Acrobat Reader, which is offered free on the Internet. Terms and conditions for use of the machine-readable files are shipped with the files. Instructions for displaying the manuals is contained in the readme file on the media.
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| Technical information |
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Specified operating environment
Hardware requirements
- TCxGravity Client/Register
The client hardware needs to support the Windows™ operating system running the Google Chrome Browser and a Java™ 6 JVM. Toshiba recommends: SurePOS™ 300, SurePOS 500, SurePOS 700, Toshiba TCxWave™ or hardware with similar capabilities. Once the solution is generally available, detailed hardware requirements can be found at
- TCxGravity In-Store Offline Server
The optional offline server hardware required depends on the expected transaction volumes in a given store. In general, an entry level server will be adequate for small store environments. Once the solution is generally available, detailed hardware requirements can be found at
- Enterprise Server
The enterprise server hardware required depends on the expected transaction volumes across all of your stores. It also depends on the high availability configurations selected. Once the solution is generally available, detailed hardware requirements can be found at
Software requirements
- TCxGravity Client software application
- Operating System: Microsoft™ Windows XP (SP3), Microsoft Windows POSReady 2009; Microsoft Windows 7, Microsoft Windows POSReady 7
- Browser: Google Chrome
- JavaPOS and Java support: These components are provided with the solution. Additional software may be required for non-Toshiba hardware and peripherals.
- TCxGravity In-store Offline Server software application
- Operating System: Microsoft Windows Server 2008
- Included TCxGravity components - the following components are packaged and licensed for use as part of the in-store offline server:
- TCxGravity
- IBM Sterling Commerce Order Management
- IBM WebSphere® Application Server - Express® processor Value Unit (PVU) License (WAS Express )
- IBM DB2® Workgroup Server Edition Processor Value Unit (PVUs License)
- Enterprise server
The enterprise server software prerequisites for database, application server, and operating systems are defined by IBM Sterling Commerce Order Management. Visit
- Systems management
The solution is designed to use IBM Director with Toshiba Remote Management Agent (RMA) for the management of stores. RMA is provided with the solution. The customer or integrator must separately order IBM Director. For more information on IBM Director, refer to
Note that Software Maintenance Support for IBM Director needs to be obtained separately.
The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by Toshiba , such as an announcement letter. Documentation and other program content may be supplied only in the English language.
Limitations
Included with TCxGravity are the license rights to use IBM Sterling Commerce Order Management and IBM Sterling Store in the store channel.
The IBM WebSphere Application Server and IBM DB2 Workgroup Server for Offline Server use are provided for the TCxGravity solution only.
Planning information
Packaging
Toshiba TCxGravity is distributed in two packages:
- Package 1 includes the following:
- One DVD for the POS Application (Client Device) (LCD73266) which includes the following components:
- TCxGravity
- IBM Sterling Commerce Order Management
- IBM Sterling Commerce Order Management Store Add-on
- IBM Sterling Commerce Order Management Pricing Add-on
- One DVD for IBM Cognos® Business Intelligence ( Cognos Report Studio, Cognos Query Studio, Cognos Framework Manager) (LCD73268).
- One DVD for the POS Application (Client Device) (LCD73266) which includes the following components:
- Package 2 includes the following:
- One DVD for the In-Store Offline Server (LCD73267) which includes the following:
- IBM WebSphere Application Server
- IBM DB2 Workgroup Server Edition
- One DVD for the In-Store Offline Server (LCD73267) which includes the following:
- The International Agreement for Acquisition of Software Maintenance (Z126-6018) is in each package.
- The International Program License Agreement (Z126-6006) is in each package.
- The License Information document GC27-4121 is in each package.
- The invoice should be used as Proof of Entitlement (PoE).
Security, auditability, and control
The announced program use the security and auditability features of the operating system.
The security and auditability feature of the operating system includes:
- Authorization services (password) for each user protecting from unauthorized access, which may be specified by the user during configuration.
The security and auditability features brought forward from the application includes:
- Operator authorization and control managed by various server and client functions.
- Unique functions can be limited to specific terminals.
- Certain significant events are logged for audit purposes.
For added security, TCxGravity also provides password expiration and complex password support. The password can be set by the retailers to expire in an amount of time determined by the user. The options included in this product can also help retailers address the PCI DSS (Payment Card Industry - Data Security Standard) requirements.
Data Security Standard (PA-DSS) Implementation Guide is available online at
The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
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| Software Services |
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Toshiba Worldwide Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our Toshiba Global Services team.
To learn more about Toshiba Worldwide Services or to contact a Software Services sales specialist, visit
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| Ordering information |
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Charge metric
Program name PID number Charge metric Toshiba TCxGravity 5639-PO1 Per client Toshiba TCxGravity 5639-PO1 Per Install
Install
Install is a unit of measure by which the program can be licensed. An install is an installed copy of the program on a physical or virtual disk made available to be executed on a computer. Licensee must obtain an entitlement for each install of the program.
Client device
Client device is a unit of measure by which the program can be licensed. A client device is a single-user computing device or special-purpose sensor or telemetry device that requests the execution of or receives for execution a set of commands, procedures, or applications from or provides data to another computer system that is typically referred to as a server or is otherwise managed by the server. Multiple client devices may share access to a common server. A client device may have some processing capability or be programmable to allow a user to do work. Examples include, but are not limited to, actuators, appliances, automated teller machines, automatic meter readers, cash registers, disk drives, desktop computers, kiosks, notebook computers, personal digital assistants, point-of-sale terminals, sensors, smart meters, tape drives, and technical workstations. Licensee must obtain entitlements for every client device that runs, provides data to, uses services provided by, or otherwise accesses the program and for every other computer or server on which the program is installed.
The Product Identification (PID) number for the new initial base license of TCxGravity is 5639-PO1. The following is a description of each of the new feature codes:
5639-PO1 Toshiba TCxGravity Basic license one-time charge Feature Feature description number In-Store Offline Server Per Install w/ 1 Yr SWMA 0004 Per 250 Install w/ 1 Yr SWMA 0005 POS Application Per Client Device w/ 1 Yr SWMA 0006 Per 250 Client Device w/ 1 Yr SWMA 0007
These features must be selected to order a base license for each client and/or installation that TCxGravity will be loaded into and running on in each store.
The Client software application is the set of functionality that facilitates completing Point-of-Sale (POS) transactions, and placing, modifying, or fulfilling orders that are contained in a single store or cross many stores.
A TCxGravity client is defined as any device which utilizes significant POS services to create or modify an order. This includes devices intended for associate use such as stationary POS, kiosks, mobile tablets, smartphones or similar devices. Select this feature to purchase a license for each client device that the Client software application will be loaded and running on.
The In-Store Offline server software is the set of functionality that enables completion of in-store transactions on a backup, emergency or pass-through basis only if network connectivity to the enterprise is disrupted. In a pass-through configuration, the in-store order capture is immediately passed through from the store server to the enterprise server and is not a substitute for processing by the enterprise server other than on an emergency basis. Select this optional orderable feature to purchase a license for each installation of this server software.
When selecting client device or Offline Server, select media feature code 5806 for the client device and media feature code 5816 for the Offline Server (Per Install).
Customization options for 5639-PO1
Select the appropriate feature numbers to customize your order with the delivery options desired. These features can be specified on the initial order.
Initial shipments
Feature Description
3444 Serial Number Only
(suppresses shipment of media and documentation)
Expedite shipments
Feature Description
3445 Local IBM Office Expedite
(for IBM use only)
3446 Customer Expedite Process Charge
($30 charge for each product)
Expedite shipments will be processed to receive 72-hour delivery from the time Delivery and Fulfillment (ISC) receives the order. ISC will then ship the order using overnight air transportation.
This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.
Extending coverage for a total of three years from the date of acquisition may be elected. Order the program number, feature number, and quantity to extend coverage for your software licenses. If maintenance has expired, specify the after license feature number.
Software license includes 1 year Software Maintenance 5639-PO1 Toshiba TCxGravity 5639-PO2 Maintenance no charge 1 year registration + 1 year renewal Feature Feature description number In-Store Offline Server Per Install with 1 Yr. SWM Renewal 0003 Per 250 Install with 1 Yr. SWM Renewal 0007 Per Install with 1 Yr. SWM No Charge Registration 0004 Per 250 Install with 1 Yr. SWM NoCharge Registration 0008 POS Application Per Client Device with 1 Yr. SWM Renewal 0001 Per 250 Client Device with 1 Yr. SWM Renewal 0005 Per Client Device with 1 Yr. SWM No Charge Registr 0002 Per 250 Client Device with 1 Yr. SWM No Charge Registr 0006 5639-PO4 Maintenance 3 year registration (2 year uplift) In-Store Offline Server Per Install with 3 Yr. SWM Registration 0007 Per 250 Install with 3 Yr. SWM Registration 0008 Per Client Device with 3 Yr. SWM Registration 0006 Per 250 Client Device with 3 Yr. SWM Registration 0005 5639-PO5 Maintenance 3 year renewal In-Store Offline Server Per Install with 3 Yr. SWM Renewal 0003 Per 250 Install with 3 Yr. SWM Renewal 0004 POS Application Per Client Device with 3 Yr. SWM Renewal 0005 Per 250 Client Device with 3 Yr. SWM Renewal 0006 5639-PO3 - Software Maintenance After License, 1 year Software Maintenance After License In-Store Offline Server Per Install with 1 Yr. SWM After License 0004 Per 250 Install with 1 Yr. SWM After License 0003 POS Application Per Client Device with 1 Yr. SWM After License 0005 Per 250 Client Device with 1 Yr. SWM After License 0006 5639-PO6 - Software Maintenance After License, 3 year In-Store Offline Server Per Install with 3 Yr. After License 0003 Per 250 Install with 3 Yr. After License 0004 POS Application Per Client Device with 3 Yr. After License 0005 Per 250 Client Device with 3 Yr. After License 0006
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| Terms and conditions |
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with Toshiba are contained in the applicable contract documents such as the International Program License Agreement, and the Agreement for Acquisition of Software Maintenance.
Licensing
International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use.
This software license includes Software Subscription and Support (also referred to as Software Maintenance).
Agreement for Acquisition of Software Maintenance
The Agreement for Acquisition of Software Maintenance (Z126-6018) applies for Subscription and Support (also referred to as Software Maintenance) and does not require customer signatures.
These programs are licensed under the Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. Toshiba includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.
License Information form number
GC27-4121
The program's License Information will be available for review on the Toshiba Software License Agreement website
Limited warranty applies
Yes
Limited warranty
Toshiba warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. Toshiba does not warrant uninterrupted or error-free operation of the program or that Toshiba will correct all program defects. You are responsible for the results obtained from the use of the program.
Toshiba provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the Toshiba Global Commerce Solutions Software Support Handbook found at
Toshiba will maintain this information for at least one year after the original licensee acquires the program (warranty period).
Money-back guarantee
If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.
For clarification, note that for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.
Volume orders (IVO)
Yes. Contact your Toshiba representative.
Passport Advantage applies
No
Usage restriction
Yes
For additional information, refer to the License Information document that is available on the Toshiba Software License Agreement website at
Software Subscription and Support applies
Yes. All distributed software licenses include Software Subscription and Support (also referred to as Software Maintenance) for a period of 12 months from the date of acquisition, providing a streamlined way to acquire Toshiba software and assure technical support coverage for all licenses. Extending coverage for a total of three years from date of acquisition may be elected.
While your Software Subscription and Support is in effect, Toshiba provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. Toshiba provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your Toshiba support center. (This assistance is not available to your end users.) Toshiba provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult the Toshiba Global Commerce Solutions Software Support Handbook found at
Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which Toshiba is not responsible under this agreement.
IBM Operational Support Services - SoftwareXcel
No
System i Software Maintenance applies
No
Variable charges apply
No
Educational allowance available
Yes. A 15% education allowance applies to qualified education institution customers.
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| Statement of good security practices |
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IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered destroyed or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. Toshiba systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. Toshiba does not warrant that systems and products are immune from the malicious or illegal conduct of any party.
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| Prices |
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For additional information and current prices, contact your local Toshiba representative.
Trademarks
Toshiba and Toshiba logo are trademarks or registered trademarks of Toshiba Corporation in the United States, other countries, or both.
TCxGravity and TCxWave are trademarks of Toshiba Global Commerce Solutions in the United States, other countries, or both.
SurePOS is a trademark of IBM Corporation in the United States, other countries, or both.
IBM, WebSphere, Express, DB2 and Cognos are registered trademarks of IBM Corporation in the United States, other countries, or both.
Adobe is a trademark of Adobe Systems Incorporated in the United States, and/or other countries.
Windows and Microsoft are trademarks of Microsoft Corporation in the United States, other countries, or both.
Other company, product, and service names may be trademarks or service marks of others.
Terms of use
Toshiba Global Commerce Solutions (TGCS) products and services are offered for sale under applicable TGCS customer agreements and prices in effect at the time of your order. Not all products and services may be available in your country. TGCS reserves the right to modify or withdraw these products at any time without notice. The information in this announcement is provided for your information only. Additional terms and conditions are located at
For the most current information regarding TGCS products, contact your Toshiba Global Commerce Solutions representative or reseller, or visit the Toshiba Global Commerce Solutions website at
