|Table of contents|
|At a glance|
IBM SmartCloud® Orchestrator V2.2 is a comprehensive solution that can automate the delivery of cloud services.
With IBM SmartCloud Orchestrator V2.2, you can:
For ordering, contact Your IBM® representative or an IBM Business Partner. For more information contact the Americas Call Centers at 800-IBM-CALL (426-2255). Reference: YE001
In today's ever changing business environment, IT has become a fundamental business process that allows enterprises to be more effective at delivering solutions to their customers. The cloud paradigm can dramatically increase the speed of delivery of new business services while reducing operational cost and improving quality of services.
IBM SmartCloud Orchestrator is an integrated cloud automation platform that is designed to help orchestrate the development, deployment, and management of robust enterprise cloud services for increased business agility as well as to accelerate overall time-to-market.
IBM SmartCloud Orchestrator provides comprehensive automation of cloud services, supporting infrastructure as well as application and platform services. They are delivered through a self-service portal and completely automated by an easy-to-use workload editor tightly integrated with an orchestration engine. Application topologies are graphically composed in the workload editor and then linked to a wide set of automation workflows built with a sophisticated yet very intuitive orchestrator. This combination is intended to maximize speed and flexibility to build and deliver cloud services.
IBM SmartCloud Orchestrator integrates infrastructure, application, storage, and network automation into a single open and extensible automation platform. IBM SmartCloud Orchestrator is built on open standards and leverages the OpenStack technology, which provides a rich and powerful set of infrastructure features to provision workloads on a cloud environment.
Integration with IBM and third-party tools or adaptation to existing data center processes is simplified by leveraging a large set of ready-to-use automation packages for an immediate adoption of a cloud delivery model.
IBM SmartCloud Orchestrator is available in two editions:
IBM SmartCloud Orchestrator V2.2 offers significantly increased data protection capabilities, scalability, and performance for all its database-intensive operations which, based on IBM DB2® technology, is designed to manage data more effectively and efficiently. Greater availability is delivered through enhancements such as online, automated database reorganization. In addition, the increased scalability and the ability to leverage the latest in server technology helps deliver increased performance of backup and recovery processes.
|Planned availability date|
With IBM SmartCloud Orchestrator V2.2, you can:
IBM SmartCloud Orchestrator V2.2 provides a unique combination of capabilities, which allow you to get the most benefit of a cloud implementation.
Full automation of cloud services
IBM SmartCloud Orchestrator V2.2 can automate the entire process of delivering a new business application in the cloud, thus helping reduce the need to perform manual tasks.
IBM SmartCloud Orchestrator provides a flexible and easy-to-use graphical orchestrator that can automate the provisioning of compute and storage resources, configuration network devices such as firewall and load balancers integration with service request and change management systems, automate human tasks such as approvals, and integrate with custom tools and processes that exist in the data center.
IBM SmartCloud Orchestrator platform enables automation of infrastructure services to complex multitier applications, thus providing a unique combination of capabilities.
IBM SmartCloud Orchestrator V2.2 enables rapid deployment of whole multitier applications using workload patterns. IBM SmartCloud Orchestrator can reuse a large number of ready-to-use application patterns or new patterns can be created from scratch using a graphical editor.
An extensible platform
IBM SmartCloud Orchestrator V2.2 is designed to be easily extended and customized. New application patterns can be easily created with a graphical tool, and new automations can be created and plugged into the orchestration platform.
A comprehensive cloud management solution
IBM SmartCloud Orchestrator (Enterprise edition) provides the key capabilities needed to implement a cloud delivery model. It provides an integrated solution with built-in cost management capabilities, thus allowing visibility and control of the cost structure of the cloud.
IBM SmartCloud Orchestrator (Enterprise edition) also provides monitoring capabilities and capacity analytics to help right-size, consolidate, or balance workloads, while also providing visibility through health dashboards, thereby, helping increase cloud availability.
Built on open standards for an open world
IBM SmartCloud Orchestrator is built on a foundation based on open standards. This foundation is driven by OpenStack and provides a rich and powerful set of capabilities to provision infrastructure services, leveraging Open Source virtualization technologies.
IBM SmartCloud Orchestrator V2.2 also supports OASIS Topology and Orchestration Specification for Cloud Applications standard, which enables an interoperable description of application and infrastructure cloud services. Cloud services, based on OASIS Topology and Orchestration Specification for Cloud Applications specification, can be deployed and managed by any cloud management platform supporting the standard, thus helping you avoid vendor lock-in, and maintaining your investments in the definition and customization of cloud services.
IBM SmartCloud Orchestrator V2.2 also ships with Jazz for Service Management, a set of open integration services utilizing a common infrastructure based on community driven specifications from Open Services for Lifecycle Collaboration (OSLC). Loosely coupled data integration allows for simple, bidirectional sharing of data, for example, between IBM SmartCloud Orchestrator and any IBM or third-party tool. The common registry service provides the means for virtually any tool to publish direct links to its data or easily search for links to data listed in the registry by other participating tools. Other integration services include shared visualization, administration, reporting, and security (for example, single sign-on).
These open standards allow for flexibility and choice among vendors that are critical in picking a cloud solution that meets today's needs while still allowing for tomorrow's adjustments. They enable IBM SmartCloud Orchestrator to provide a rich and powerful Platform as a Service feature set that can help simplify the ability to build robust patterns and efficient cloud services while still providing a robust and comprehensive infrastructure to help meet cloud administration needs.
Comprehensive image lifecycle management
With tools such as the Virtual Image Library, Image Construction and Composition Tool and the Pattern Editor, IBM SmartCloud Orchestrator can help organizations manage image sprawl, ensure compliance, create base images, automate software installation, and build repeatable patterns. This breadth of capabilities helps the organization's efforts to ensure it not only creates a robust cloud environment but also has the ability to control and manage that environment.
Rapid provisioning and scalability
With IBM SmartCloud Orchestrator, IT organizations can rapidly implement the specific type of cloud environment they need virtually regardless of size and can start taking advantage of the increased flexibility and performance that cloud computing offers. At any point, the cloud can be quickly scaled up or down, as needed, helping organizations meet changing IT requirements without disrupting operations.
A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at
The IBM SmartCloud foundation provides a comprehensive set of technologies that can enable organizations to deploy and manage Infrastructure as a Service and Platform as a Service. It enables organizations to build and scale private cloud environments with enhanced time-to-market, integration, and management.
IBM SmartCloud Orchestrator V2.2 is a key component of the IBM SmartCloud foundation offerings, which accelerates the delivery of cloud services through a robust open orchestration platform that can fully automate the deployment and the lifecycle management of cloud services.
IBM SmartCloud Orchestrator V2.2 is aimed at helping large enterprises and service providers as well as general business organizations to quickly leverage the benefits of a cloud delivery model. The ease of use and the graphical composition capabilities of IBM SmartCloud Orchestrator V2.2 allow any organization of any size to quickly realize the cost benefits of a fully automated cloud delivery model.
Some of the challenges addressed by SmartCloud Orchestrator V2.2:
Program Program number VRM name 5725-H28 2.2 IBM SmartCloud Orchestrator
Comprehensive education for IBM Tivoli® products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.
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Product information is available via the Offering Information website
Also, visit the Passport Advantage® website
IBM SmartCloud Orchestrator Quick Start Guide will be delivered on the Quick Start CD in PDF and HTML format.
At general availability, IBM SmartCloud Orchestrator Installation and User's Guide (English) may be downloaded from
The IBM Publications Center
The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge.
The following are minimum required values for memory and disk space for IBM SmartCloud Orchestrator V2.2.
When running SmartCloud Orchestrator, the BPM server can either run in the All-in one machine with SmartCloud Orchestrator or more efficiently in a separate virtual machine:
The following operating systems are supported by IBM SmartCloud Orchestrator V2.2.
IBM SmartCloud Orchestrator V2.2 runs a hypervisor as a virtualization layer between the hardware and the operating system. The supported hypervisors are:
Note: The installer only supports Red Hat Enterprise Linux 6.3 x86_64.
The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM , such as an announcement letter. Documentation and other program content may be supplied only in the English language.
The IBM Support Portal is your gateway to technical support. This includes IBM Electronic Support tools and resources, for software and hardware, to help save time and simplify support. The Electronic Support tools can help you find answers to questions, download fixes, troubleshoot, automate data collection, submit and track problems through the Service Request online tool, and build skills. All these tools are made available through your IBM support agreement, at no additional charge.
Read about the Electronic Support portfolio of tools
Access the IBM Support Portal
Access the online Service Request tool
For technical support or assistance, contact your IBM representative or visit
IBM SmartCloud Orchestrator V2.2 is distributed with:
This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.
IBM SmartCloud Orchestrator V2.2 uses the security and auditability features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.
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|Licensing metric definitions and pricing examples|
Resource Value Unit (RVU)
RVU is a unit of measure by which the program can be licensed. RVU Proofs of Entitlement (PoEs) are based on the number of units of a specific resource used or managed by the program. Licensee must obtain entitlements for this program sufficient to cover the resources managed by the program. Licensee must obtain sufficient entitlements for the number of RVUs required for licensee's environment for the specific resources as specified in the resource table found in the program's announcement or License Information document. RVU entitlements are specific to the program and the type of resource and may not be exchanged, interchanged, or aggregated with RVU entitlements of another program or resource.
Standby or backup systems
For programs running or resident on backup machines, IBM defines three types of situations: cold, warm and hot. In cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire other licenses or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if running at another enterprise's location.
As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes.
Cold: A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.
Warm: A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.
Hot: A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlements for this copy and there will generally be an additional charge.
Doing work includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data, or other resources (for example, active linking with another machine, program, database or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switchover between programs, databases, or other resources to occur.
In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files, or transactions, maintaining a heartbeat, active linking with another machine, program, database, or other resource), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.
Product and licensing websites
A complete list of IBM Tivoli products is available at
IBM Tivoli product licensing documents are available at
Through the Passport Advantage Agreement, you may receive discounted pricing based on their total volume of eligible products, across all IBM brands, acquired worldwide. The volume is measured by determining the total Passport Advantage points value of the applicable acquisitions. Passport Advantage points are only used for calculating the Entitled Passport Advantage discount.
To determine the required IBM Tivoli product configuration under Passport Advantage , the IBM Tivoli Enhanced Value-Based Pricing Model applies. The customer's environment is evaluated on a per-product basis.
Use the following two-step process to determine the total Passport Advantage points value:
The discounted pricing available through Passport Advantage is expressed in the form of Suggested Volume Prices (SVPs), which vary depending on the SVP level. Each SVP level is assigned a minimum total Passport Advantage point value, which must be achieved, in order to qualify for that SVP level.
Media packs and documentation packs do not carry Passport Advantage points and are not eligible for SVP discounting.
For additional information on Passport Advantage , refer to the following
The following Passport Advantage part number categories may be orderable:
The resource for the purpose of the RVU calculation is Activated Processor Cores managed by the program. An Activated Processor Core is a processor core that is available for use in a physical or virtual server, regardless of whether the capacity of the processor core can be or is limited through virtualization technologies, operating system commands, BIOS settings, or similar restrictions. Licensee can deploy the program using either full capacity licensing or virtualization capacity (sub-capacity) licensing according to the Passport Advantage Sub-Capacity Licensing Terms (refer to the webpage below). If using full capacity licensing, each Activated Processor Core in the physical hardware environment managed by the program must be counted, except for those servers from which the program permanently no longer manages. If using virtualization capacity licensing, the Virtualization Capacity License Counting Rules that defines how many Activated Processor Cores must be counted, is located at
The RVU table for Activated Processor Cores on RVUs is below:
Tier From quantity To quantity Factor 1 0 2,500 1.00 2 2,501 10,000 0.80 3 10,001 50,000 0.60 4 50,001 150,000 0.40 5 150,001 - 0.20
Pricing example 1
A customer wishes to license for the servers in the following core environment.
The customer wants to manage the applicable distributed server environment:
Activated Quantity in Processor customer Cores to be Systems managed environment licensed One Processor, Single Core 20 20 One Processor, Dual Core 65 130 Two Processors, Dual Core 12 48 Two Processors, Quad Core 10 80 Eight Processors, Dual Core (2 logical partitions) 1 16 Four Processors, Quad Core 1 16 Total processors to be licensed 310
Based on the 310 Activated Processor Cores, the customer would require 310 RVUs.
Pricing example 2
A customer wishes to license in the following core environment:
The following calculation is used to determine the number of RVUs required to license the 45,000 Activated Processor Cores in the server environment.
Quantity of Tier Activated Processor Cores RVUs 1 2,500 2,500 2 7,500 6,000 3 35,000 21,000 Total 29,500
This product is only available via Passport Advantage . It is not available as shrinkwrap.
These products may only be sold directly by IBM or by authorized IBM Business Partners for Software Value Plus.
For more information about IBM Software Value Plus, visit
To locate IBM Business Partners for Software Value Plus in your geography for a specific Software Value Plus portfolio, visit
Product group: Tivoli IT Service Management Product: IBM SmartCloud Orchestrator (5725-H28) Product category: IBM SmartCloud Provisioning
Current licensees of IBM SmartCloud Orchestrator V2.1 can order the new media pack for V2.2.
Orders for new licenses will be accepted now.
Shipment will begin on the planned availability date.
Ordering information for Passport Advantage
Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of Software Maintenance. Software Maintenance in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Maintenance will renew at the common anniversary date for twelve full months of maintenance.
Refer to the IBM International Passport Advantage Agreement and to the IBM Software Support Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.
The quantity to be specified for the Passport Advantage part numbers in the following table is per required number of Resource Value Units. To order for Passport Advantage , specify the desired part number and quantity.
Product name: IBM SmartCloud Orchestrator V2.2 Product number: 5725-H28 Part Part number description D0Y7DLL IBM SmartCloud Orchestrator per Resource Value Unit Lic + SW S&S 12 Mo E0GU8LL IBM SmartCloud Orchestrator per Resource Value Unit Annual SW S&S Rnwl D0Y7ELL IBM SmartCloud Orchestrator per Resource Value Unit SW S&S Reinstate 12 Mo D0YGJLL IBM SmartCloud Orchestrator Resource Value Unit from SmartCloud Provisioning Resource Value Unit Trade Up Lic + SW S&S 12 Mo D0Y81LL IBM SmartCloud Orchestrator FTL Resource Value Unit Initl FT Lic+S&S 12 Mo E0GUFLL IBM SmartCloud Orchestrator FTL Resource Value Unit SubSq FT Lic+S&S 12 Mo
Product name: IBM SmartCloud Orchestrator Enterprise V2.2 Product number: 5725-H28 Part Part number description D0Y7ULL IBM SmartCloud Orchestrator Enterprise per Resource Value Unit Lic + SW S&S 12 Mo E0GUDLL IBM SmartCloud Orchestrator Enterprise per Resource Value Unit Annual SW S&S Rnwl D0Y7VLL IBM SmartCloud Orchestrator Enterprise per Resource Value Unit SW S&S Reinstate 12 Mo D0YGLLL IBM SmartCloud Orchestrator Enterprise per Resource Value Unit from SmartCloud Provisioning Resource Value Unit Trade Up Lic + SW S&S 12 Mo D0YGMLL IBM SmartCloud Orchestrator Enterprise per Resource Value Unit from SmartCloud Orchestrator Resource Value Unit Trade Up Lic + SW S&S 12 Mo D0YFILL IBM SmartCloud Orchestrator Enterprise FTL Resource Value Unit Initl FT Lic+S&S 12 Mo E0GW8LL IBM SmartCloud Orchestrator Enterprise FTL Resource Value Unit SubSq FT Lic+S&S 12 Mo
To order a media pack for Passport Advantage , specify the part number in the desired quantity from the following table:
IBM SmartCloud Orchestrator V2.2 Description Part number IBM SmartCloud Orchestrator V2.2.0 for BJ12WML Red Hat Enterprise Linux (RHEL) Multilingual IBM SmartCloud Orchestrator Enterprise V2.2.0 BJ12XML for Red Hat Enterprise Linux (RHEL) Multilingual
IBM SmartCloud Orchestrator V2.2 is also available, via web download, from Passport Advantage .
|Terms and conditions|
The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.
This product is only available via Passport Advantage . It is not available as shrinkwrap.
IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage , where applicable, are license only and do not include Software Maintenance.
These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.
The program's License Information will be available for review on the IBM Software License Agreement website
IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.
IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at
IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).
Technical support of a program product version or release will be available for a minimum of five years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM , including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.
If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.
For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.
Yes, and through the Passport Advantage website at
Yes. Usage is limited to the quantity of Resource Value Units licensed.
For additional information, refer to the License Information document that is available on the IBM Software License Agreement website
Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express® . Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.
IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.
While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at
Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.
For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at
|Statement of good security practices|
IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered destroyed or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.
|IBM Electronic Services|
Electronic Service Agent and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support all at no additional cost to you.
Now integrated into the base operating system of AIX® V5.3, AIX V6.1, and AIX V7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM , which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type smitty esa_main, and select Configure Electronic Service Agent . In addition, ESA now includes a powerful Web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent , refer to
The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.
Increased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the symptoms, diagnosing the error, and manually calling IBM Support to open a problem record. Its 24 x 7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.
Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM . The Electronic Service Agent tool securely transmits either via the Internet (HTTPS or VPN) or modem, and can be configured to communicate securely through gateways to provide customers a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a customer's system. System inventory information is stored in a secure database, which is protected behind IBM firewalls. It is viewable only by the customer and IBM . The customer's business applications or business data is never transmitted to IBM .
More accurate reporting: Since system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, customers are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM , problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.
Customized support: Using the IBM ID entered during activation, customers can view system and support information in the My Systems and Premium Search sections of the Electronic Support website at
My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent . Reports are available for any system associated with the customer's IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, customers are able to see search results that apply specifically to their systems.
For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit
For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner for Software Value Plus. Additional information is also available at
Information on charges is available at website
In the Electronic tools category, select the option for Purchase/upgrade tools.
Business Partner information
If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM , you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.
Authorization to resell IBM software products is achieved at the Reseller Authorization group level. You must be authorized in the IBM Tivoli Automation group to sell this program. To register an opportunity for these products in the Global Partner Portal, you may use Product Family - Software: Automation. For information, on how to become an Authorized Business Partner in IBM Software Value Plus, visit website
To order, contact your local IBM representative or your IBM Business Partner.
To identify your local IBM Business Partner or IBM representative, call 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.
Phone: 800-IBM-CALL (426-2255) Fax: 800-2IBM-FAX (242-6329) For IBM representative: firstname.lastname@example.org For IBM Business Partner: email@example.com Mail: IBM Teleweb Customer Support ibm.com® Sales Execution Center, Americas North 3500 Steeles Ave. East, Tower 3/4 Markham, Ontario Canada L3R 2Z1 Reference: YE001
The Americas Call Centers, IBM's national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.
IBM Software Value Plus
These products are available under IBM Software Value Plus, either directly from IBM or through authorized Business Partners who invest in skills and high-value solutions. IBM customers may benefit from the industry-specific or horizontal solutions, skills, and expertise provided by these Business Partners.
Additions to Software Value Plus will be communicated through standard product announcements. For a current list of IBM software available under Software Value Plus, visit
For questions regarding Software Value Plus, visit
Jazz and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.
IBM SmartCloud, IBM, DB2, Tivoli, Passport Advantage, Express, AIX and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.
Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.
Other company, product, and service names may be trademarks or service marks of others.
For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page