IBM SmartCloud for Social Business enhances IBM SmartCloud Engage, IBM SmartCloud Notes , IBM SmartCloud Meetings, and introduces IBM SmartCloud Docs

IBM United States Software Announcement 212-350
December 4, 2012

Table of contents
Overview Overview Technical information Technical information
Key prerequisites Key prerequisites Ordering information Ordering information
Planned availability date Planned availability date Terms and conditions Terms and conditions
Description Description Prices Prices
Program number Program number Order now Order now
Publications Publications

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At a glance
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IBM SmartCloud™ for Social Business enhancements

IBM SmartCloud Engage Advanced

IBM SmartCloud Docs

IBM SmartCloud Meetings

IBM SmartCloud Notes®

For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL.

Reference: YE001

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IBM SmartCloud for Social Business provides one-click access to business-grade file sharing, social networking, communities, online meetings, instant messaging, email, and calendar. The power of IBM SmartCloud for Social Business is that it is designed to help companies collaborate and work with anyone inside or outside their company's firewall.

New capabilities in IBM SmartCloud Engage Advanced and new social features in IBM SmartCloud Docs, IBM SmartCloud Meetings, and enhancements to IBM SmartCloud Notes deliver options designed to help achieve productivity and collaboration in the cloud.

IBM SmartCloud Engage enhancements

IBM SmartCloud Engage Advanced includes IBM SmartCloud Docs, a cloud-based office productivity suite with collaborative editing capabilities. New community-based blogs, wikis, ideation blogs, and file viewers social features included in IBM SmartCloud Engage are designed to help spur creativity and drive innovation across teams.

The IBM SmartCloud for Social Business portfolio offers flexible pricing plans to expand deployment choices:

IBM SmartCloud Docs

IBM SmartCloud Docs is a new cloud-based office productivity service providing teams the ability to work on word processing, presentation, and spreadsheet documents. IBM SmartCloud Docs extends IBM SmartCloud Connections and SmartCloud Engage offerings with real-time co-editing support designed to help users quickly edit content and meet deadlines. IBM SmartCloud Docs supports Microsoft™ Office and IBM Symphony® document formats.

In order to use IBM SmartCloud Docs, users must have entitlements to a SmartCloud subscription package that includes Connections File capabilities. IBM SmartCloud Docs is included in IBM SmartCloud Engage Advanced and is available to be purchased as a service add-on for IBM Connections and IBM SmartCloud Engage Standard.

IBM SmartCloud Meetings

IBM SmartCloud Meetings service delivers more capabilities and features in the cloud based on IBM Sametime .

IBM SmartCloud Notes

IBM SmartCloud Notes lets you integrate Mobile Device Management (MDM) products with IBM Lotus Notes Traveler in SmartCloud for Social Business. In addition, SmartCloud Notes is adding service and support enhancements designed to improve the customer experience.

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Key prerequisites
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Refer to the Hardware requirements and Software requirements sections for details.

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Planned availability date
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December 4, 2012: Electronic availability

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IBM SmartCloud Engage enhancements

IBM SmartCloud Engage provides file storage and sharing, instant messaging, and business social networking capabilities designed to help find and add business contacts to your network, activities for task management, on-demand web conferencing, and survey creation tools. IBM SmartCloud Engage also includes communities, which enable users to tag information, share bookmarks, create activities, and use a discussion forum.

The new and enhanced features:

IBM SmartCloud Docs

IBM SmartCloud Docs is a new cloud-based office productivity service providing teams the ability to work on word processing, presentation and spreadsheet documents. IBM SmartCloud Docs extends IBM SmartCloud Connections and SmartCloud Engage offerings with:

IBM SmartCloud Docs is a social document platform that allows organizations to simultaneously collaborate on word processing, spreadsheet, and presentation documents in the cloud. IBM SmartCloud Docs authors are able to share documents in SmartCloud Connections, co-edit documents in real time, contextually comment on content, and work in real time or their own time on a master version in the cloud - a capability designed to help manage multiple revisions from multiple authors in team-based documents. IBM SmartCloud Docs is cloud based and there is no client software to download and install. IBM SmartCloud Docs can be purchased as an add-on to SmartCloud Engage Standard and SmartCloud Connections offerings, and is included in SmartCloud Engage Advanced.

IBM SmartCloud Docs is designed to support use cases where real-time collaboration is needed, allowing up to five editors to simultaneously co-edit a document. When you need to work on a document together but at different times, IBM SmartCloud Docs supports commenting and discussion services allowing conversations to take place inside the document and in context. Comments are anchored to the text, spreadsheet cell, or presentation artifact allowing easy navigation to the context of the comment. Comments can be general comments or directed (@userid). IBM SmartCloud Docs gives users the ability to filter comments by author and recipient .

IBM SmartCloud Docs leverages the file management features of IBM SmartCloud Connections Files helping make it simple to upload and share documents and manage versions. With IBM SmartCloud Connections file management features, users can work on the most current version or restore back to a previous version if needed. Further, IBM SmartCloud Docs lets users share online documents with others as readers or editors. Editors have full rights to edit the document with other editors. Readers have the ability to view the most recent version of a document. IBM SmartCloud Docs also leverages the features of SmartCloud Communities so that community documents can be edited and shared within the context of that community.

IBM SmartCloud Meetings

The new update, based on IBM Sametime , delivers:

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via the IBM website

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Program number
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Program    VRM                          Program name
5725-F82   1.0.0                        IBM SmartCloud Social

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Offering Information
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Product information is available via the Offering Information website

Also, visit the Passport Advantage® website

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No publications are shipped with this product.

The IBM Publications Center

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries.

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Technical information
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Specified operating environment

Hardware requirements

Software requirements


The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM , such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Direct customer support

Direct customer support is provided by IBM Operational Support Services - Support Line. This fee service enhances your productivity by providing voice and electronic access into the IBM support organization. IBM Operational Support Services - Support Line helps answer questions pertaining to usage and suspected software defects for eligible products.

Installation and technical support is provided by Global Services. For more information call 800-IBM-4YOU (426-4968).


IBM SmartCloud Docs is available via electronic software distribution (ESD).

Security, auditability, and control

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.

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Ordering information
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Product information

Licensed function title             Product group   Product
IBM SmartCloud Docs                 SmartCloud      SmartCloud
                                    Social          Connections
Program name                          PID        Charge unit
                                      number     description
IBM SmartCloud Docs                   5725-F82   Per Authorized

Charge metrics definitions

Authorized User

Authorized User is a unit of measure by which the program can be licensed. An Authorized User is a unique person who is given access to the program. The program may be installed on any number of computers or servers and each Authorized User may have simultaneous access to any number of instances of the program at one time. Licensee must obtain separate, dedicated entitlements for each Authorized User accessing the program in any manner directly or indirectly (for example, via a multiplexing program, device, or application server) through any means. An entitlement for an Authorized User is unique to that Authorized User an may not be shared, nor may it be reassigned other than for the permanent transfer of the Authorized User entitlement to another person.

NOTE: Some programs may be licensed where devices are considered users. In that case, the following applies. Any computing device that requests the execution of or receives for execution a set of commands, procedures, or applications from the program or that is otherwise managed by the program is considered a separate user of the program and requires an entitlement as if that device were a person.

Program licenses

IBM SmartCloud Social Business

Part description                  Part number
IBM SmartCloud Docs
SmartCloud Social Busine Per      D0QBKLL
 Authorized User Monthly
 Subscription w/ Spt .
SmartCloud Social Busine Per      D0QBMLL
 Authorized User Overage .
SmartCloud Social Busine Per      D0QBLLL
 Authorized User Partial Month
 Charge .

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Terms and conditions
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Statement of good security practices

IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered destroyed or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.

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IBM Electronic Services
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Electronic Service Agent™ and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support all at no additional cost to you.

Now integrated into the base operating system of AIX® V5.3, AIX V6.1, and AIX V7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM , which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type smitty esa_main, and select Configure Electronic Service Agent . In addition, ESA now includes a powerful web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent , refer to

The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.


Increased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the symptoms, diagnosing the error, and manually calling IBM Support to open a problem record. Its 24 x 7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.


The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM . The Electronic Service Agent tool securely transmits either via the Internet (HTTPS or VPN) or modem, and can be configured to communicate securely through gateways to provide customers a single point of exit from their site. Communication is one way.Activating Electronic Service Agent does not enable IBM to call into a customer's system. System inventory information is stored in a secure database, which is protected behind IBM firewalls. It is viewable only by the customer and IBM . The customer's business applications or business data is never transmitted to IBM .

More accurate reporting

Since system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, customers are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM , problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.

Customized support

Using the IBM ID entered during activation, customers can view system and support information in the My Systems and Premium Search sections of the Electronic Support website at

My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent . Reports are available for any system associated with the customer's IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, customers are able to see search results that apply specifically to their systems.

For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit

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IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, both from IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financial benefit

Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, permits accelerated implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified customers.

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Order now
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To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
Mail:       IBM Teleweb Customer Support
  ® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            L3R 2Z1

Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

IBM SmartCloud and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, Sametime, Notes, Lotus Notes, Symphony, Passport Advantage, AIX and are registered trademarks of IBM Corporation in the United States, other countries, or both.

Microsoft is a trademark of Microsoft Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

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