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IBM System x3690 X5: Workload Optimized System for Database supports 10-core Intel Xeon processors for higher performance

IBM System x3690 X5: Workload Optimized System for Database supports 10-core Intel Xeon processors for higher performance

IBM United States Hardware Announcement 113-030
February 26, 2013

ENUS113-030.PDF ENUS113-030.PDF

Table of contents
Overview Overview Publications Publications
Key prerequisites Key prerequisites Technical information Technical information
Planned availability date Planned availability date Terms and conditions Terms and conditions
Description Description Prices Prices
Product positioning Product positioning Order now Order now
Product number Product number


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At a glance
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New IBM® System x3690 X5: Workload Optimized System for Database servers incorporate high-performance 10-core Xeon processors and:

For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: SE001).



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Overview
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These models of the IBM System x3690 X5: Workload Optimized System for Database server are powered with 10-core Intel Xeon™ processors, with optional IBM MAX5 memory expansion and eXFlash storage for powerful 2-socket, memory scalable systems. Workload models for database provide additional choices.

IBM MAX5 for System x® is a scalable, 1U, memory expansion drawer. It delivers an additional 32 DIMM slots to the x3690 X5. It has a memory controller for added performance. MAX5 is available as an option for most x3690 X5 models.

The x3690 X5 server is the latest generation of the Enterprise X-Architecture® , delivering innovation with enhanced reliability and availability features to enable optimal performance for databases and enterprise applications environments.

Potential benefits include:

Fifth-generation X5 technology features

Warranty: Three years, customer replaceable unit (CRU) and on-site2 service, limited warranty3 ; optional warranty service upgrades available.

1 When referring to hard drive or tape backup capacity, GB stands for one billion bytes, and TB stands for terabyte, or 1,000 billion bytes. Total user capacity may vary depending on operating environments.
2 IBM sends a technician after attempting to diagnose and resolve the problem remotely.
3 For information on the IBM Statement of Limited Warranty, visit
http://www.ibm.com/servers/support/machine_warranties/
Alternatively, this information is also available by contacting your IBM representative or reseller.
Feature exchange

None



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Key prerequisites
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Refer to the Hardware requirements section for details.



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Planned availability date
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March 14, 2013



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Description
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Related options

These processors support internal processing speeds of up to 2.26 GHz and external processing operations to memory at 1066 MHz. These new SMP capable server models contain integrated, full-speed 24 MB level 2 cache and 10-core Intel Xeon based processors.

Memory options

These high-speed, DDR3 registered DIMMs are synchronized to the processor. Once addressed, data can be transferred on both edges of the clock signal. This significantly improves performance of the 1333 MHz front-side bus Xeon processor.

Memory Expansion Card (60Y0323) provides the option to upgrade your machine with up to 16 memory expansion DIMMs. System memory can be expanded to 1 TB by adding 32 GB PC3-10600 CL4 ECC DDR3 SDRAM RDIMM in each of the 32 DIMM sockets. The MAX5 option provides an additional 32 DIMM slots.

Memory ProteXion:

Memory mirroring:

Chipkill memory:

IBM Systems Director CD with 20 agent license proofs of entitlement includes support for the IBM System x3690 X5 server.

IBM System x3690 X5 server description

High-performance server subsystems

The new x3690 X5 servers are high-throughput, scalable, and SMP-capable, featuring support for 10-core Intel Xeon processors. They deliver excellent scalability for adding memory, adapter cards, storage, and up to two processors.

Models are powered with 10-core Intel Xeon processors that use 64-byte cache lines. EMT64T architecture supports 64-bit extensions. Two connectors for Intel Xeon MP processors are standard on the system board. High-speed PC3-10600 ECC SDRAM provides excellent processor-to-memory subsystem performance.

The x3690 X5 system architecture is fine tuned and engineered to optimize the powerful Intel Xeon processors. This architecture consists of the following components:

Each processor supports four independent buses to the memory, for a total of 16 GB/s of potential memory bandwidth per CPU.

High-availability and serviceability features

Many enterprise on-demand environments run around the clock to supply information around the globe. These environments require ruggedly dependable servers designed with features that can tolerate a component failure without total shutdown. x3690 X5 servers pack numerous fault-tolerant and high-availability features into a high-density, rack-optimized package that helps significantly reduce the space needed to support massive network computing operations.

Features include:

The servers include:

Configurations

XpandOnDemand scalability

Systems management

x3690 X5 servers feature IBM Systems Director, a powerful, highly integrated, systems-management software solution built on industry standards and designed for ease of use.

With IBM Systems Director, a network administrator can perform the following tasks:

IBM Systems Director provides a comprehensive entry-level workgroup hardware manager. It has the following key features:

IBM Systems Director also provides an extensible platform that supports advanced servers that are designed to help reduce the total cost of managing and supporting networked systems. By deploying IBM Systems Director, you may achieve reductions in ownership costs through the following potential benefits:

For more information about IBM Systems Director, refer to the CD that comes with the server or the IBM Systems Director documentation on the CD, or visit

http://www-03.ibm.com/systems/software/director/index.html

IBM Systems Director includes IBM Systems Director Extensions, a portfolio of server tools that integrates into the IBM Systems Director interface and works with the Integrated Management Module, or other systems-management monitoring functions contained in IBM System x servers. Typical functions and monitoring capabilities can include:

The IT administrator gains comprehensive, virtual on-site control of IBM System x3690 X5 servers through the ability to remotely:

Active Energy Manager tools and programs

The IBM Active Energy Manager tool is available on the System x3690 X5 server. IBM Systems Director Active Energy Manager™ V3.1 is the next-generation product of IBM PowerExecutive™ , which was previously available from IBM for x86 systems only. IBM Systems Director Active Energy Manager now supports multiple IBM platforms and provides new capabilities that build upon the functions previously available with IBM PowerExecutive V2.1. Enhancements to existing function include:

The Active Energy Manager V3.1 offering has both no-charge (free) monitoring functions and optional chargeable (fee-based) management functions.

No-charge monitor functions

Priced Management functions

For more information refer to

http://www-03.ibm.com/systems/management/director/extensions/actengmrg.html
World-class support tools and programs

The x3690 X5 servers include tools and programs designed to make ownership a positive experience. From the start, IBM programs help you purchase servers, get them running, and keep them running. IBM can help your company maintain ownership of technology leadership network servers.

The IBM ToolsCenter is a collection of server management tools to help manage your IBM System x and BladeServer environment. ToolsCenter makes managing your server environment less complicated, more productive, and cost effective.

http://www-947.ibm.com/support/entry/portal/docdisplay?brand=5000008&lndocid=TOOL-CENTE R
4 IBM makes no warranties, expressed or implied, regarding non-IBM products and services that are ServerProven , including but not implied warranties and of merchantability and fitness for a particular purpose. These products are offered and warranted solely by third parties.
5 The Microsoft Windows Preinstallation Environment software, included as part of ServerGuide software, may be used for boot diagnostic, setup, restoration, installation, configuration, test, or disaster recovery purposes only. To download the ServerGuide, visit
http://www-03.ibm.com/systems/management/serverguide/sub.html

IBM System x3690 X5 model configuration 

 
 System SEO   Processor     L3     Memory    HDD      HDD     Power
 Number                    Cache             Iface            Supply
 
 IBM System x3690 X5: Workload Optimized System for Database
 
 7147-D3x   2 x 2.26 GHz   24 MB  16 x 4 GB  SAS  16 x 200GB  four
             Xeon E7-2860 6.4 GTS 10-core 130W    1.8" MLC SSD
 7147-D4x   2 x 2.26 GHz   24 MB  16 x 4 GB  SAS  16 x 200GB  four
             Xeon E7-2860 6.4 GTS 10-core 130W    1.8" MLC SSD


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Product positioning
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These new IBM System x3690 X5 models enhance the server line by providing new levels of performance and price/performance. The IBM System x3690 X5 server features a high-density, 2U mechanical platform that supports 10-core Intel Xeon processors, PCIe architecture, and high-speed DDR3 memory.

IBM System x3690 X5 servers deliver additional processing, expandability, and high-availability features. These features make them ideal for handling complex, business-critical on-demand business applications that must be supported by space-saving, rack-optimized servers.

The IBM System x3690 X5 server is designed for extremely complex, compute-intense applications requiring two-socket plus processing power and large memory support.

This makes the IBM System x3690 X5 server an excellent fit for current and future enterprise on-demand applications.

Applications include:



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Product number
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Description                    Machine   Model           SEO
                                                         number
 
Single Entity Offerings (SEOs)
 
IBM System x3690 X5: Workload Optimized System for Database
 
                                7147      D3U            7147D3U
                                7147      D4U            7147D3U


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Publications
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The following publications and CD-ROMs are shipped with the x3690 X5 servers.

Note: Software versions, features, and functions shipped with these systems may change as new releases become available or may be discontinued at any time.

The following publications are available immediately.

To order, contact your IBM representative.

The x3690 X5 Installation Guide and the Problem Determination Guide , in US English versions, are available from

http://www-03.ibm.com/servers/eserver/serverproven/compat/us/indexsp.html

IBM Publications Center Portal

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided, as well as payment options via credit card. A large number of publications are available online in various file formats, which can currently be downloaded free of charge.

Business Partner information

If you are a Direct Reseller - System Reseller acquiring products from IBM , you may link directly to Business Partner information for this announcement. A PartnerWorld® ID and password are required (use IBM ID).

https://www.ibm.com/partnerworld/mem/sla.jsp?num=113-030


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Services
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Global Technology Services

IBM services include business consulting, outsourcing, hosting services, applications, and other technology management.

These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an on-demand business. They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.

For details on available services, contact your IBM representative or visit

http://www.ibm.com/services/

For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or visit

http://www.ibm.com/services/continuity

For details on education offerings related to specific products, visit

http://www.ibm.com/services/learning/index.html

Select your country, and then select the product as the category.

System x and BladeCenter support services

Recommended core technical support

When you buy IBM System x technology, include the support services you need -- to help keep both your hardware and software working for you, day after day, at peak performance. It is your first step toward helping to protect your investment and sustain high levels of system availability. We offer service-level and response-time options to fit your business needs. And we will help you get started with a core support package that includes:

For more information, visit

http://www.ibm.com/servers/eserver/xseries/services.html


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Technical information
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Specified operating environment

Physical specifications - x3690 X5
EMEA x=G
 
                             7147D3x
                         
  Processor                  Xeon E7-2860
                             Ten-core 130 W
   Internal speed            2.26 GHz
   Memory bus speed          1066 MHz
   Number standard           2
   Maximum                   2
   Interconnect speed        6.4 GT/s
  L3 cache total             24
  Memory (PC3-10600 DDR3)    64 GB ECC
   DIMMs                     16 x 4 GB
   DIMM sockets standard     16
   DIMM sockets maximum      32 (Optional card)
   Capacity                  1024 GB6
  Memory expansion card      1
   Number standard           0
   Maximum                   1
  MAX5                       Optional
   DIMMs                     16 x 16 GB
   DIMM sockets maximum      16
  Video                      SVGA
   Memory                    16 MB
  SAS controller             ServeRAID-M5015
   Ports                     8
   Connector internal        2
   Connector external        0
  HDD standard               16-200 GB
                             1.8" MLC SSD
  Bays available             4 Standard, 16 with upgrade kit
   2.5-inch slim             4 Standard, 16 with upgrade kit
   Hot-swap                  4 Standard, 16 with upgrade kit
   Internal capacity         16 TB7
 PCIE sockets                5
 Management processor IMM    Standard
  RAID 0/1/10                Standard
  ServeRAID M5015 6Gb        Optional
 Dual Ethernet controller    Standard
    10/100/1000 Mbps
 Emulex 10Gb Dual-port       Standard
    Ethernet Adapter
 Optical disk drive          Optional
 Power supply                675 W
  Number standard            4
  Maximum                    4
  Hot-swap                   Yes
  Redundant power            Optional
  Auto restart               Yes
 MAX5 power supply           675 W
   MAX5 number standard      1
   MAX5 maximum              2
   Hot-swap                  Yes
   Redundant power           Standard
   Auto restart              Yes
 

 
EMEA x=G
 
                             7147D4x
                            
  Processor                  Xeon E7-2860
                             Ten-core 130 W
   Internal speed            2.26 GHz
   Memory bus speed          1066 MHz
   Number standard           2
   Maximum                   2
   Interconnect speed        6.4 GT/s
  L3 cache total             24
  Memory (PC3-10600 DDR3)    64 GB ECC
   DIMMs                     16 x 4 GB
   DIMM sockets standard     16
   DIMM sockets maximum      32 (Optional card)
   Capacity                  1024 GB6
  Memory expansion card      1
   Number standard           0
   Maximum                   1
  MAX5                       Optional
   DIMMs                     16 x 16 GB
   DIMM sockets maximum      16
  Video                      SVGA
   Memory                    16 MB
  SAS controller             ServeRAID-M5015
   Ports                     8
   Connector internal        2
   Connector external        0
  HDD standard               16-200 GB 1.8" MLC SSD
  Bays available             4 Standard, 16 with upgrade kit
   2.5-inch slim             4 Standard, 16 with upgrade kit
   Hot-swap                  4 Standard, 16 with upgrade kit
   Internal capacity         16 TB7
 PCIE sockets                5
 Management processor IMM    Standard
  RAID 0/1/10                Standard
  ServeRAID M5015 6Gb        Optional
 Dual Ethernet controller    Standard
    10/100/1000 Mbps
 Emulex 10Gb Dual-port       Standard
    Ethernet Adapter
 Optical disk drive          Optional
 Power supply                675 W
  Number standard            4
  Maximum                    4
  Hot-swap                   Yes
  Redundant power            Optional
  Auto restart               Yes
 MAX5 power supply           675 W
   MAX5 number standard      1
   MAX5 maximum              2
   Hot-swap                  Yes
   Redundant power           Standard
   Auto restart              Yes
6 Capacities are based on installation of the memory expansion card and 32 x 32 GB DIMMs installed on the planar and in the memory expansion card.
7 Capacities are based on installation of sixteen 200 GB 1.8-inch MLC SSDs. For the latest information on supported SSDs/HDDs options, visit
http://www-03.ibm.com/servers/eserver/serverproven/compat/us/indexsp.html

Supported video mode capabilities for the SVGA PCI controller:

 
    Windows 2008 (32-bit and 64-bit) and Linux (all distributions)
 
                               Refresh
 Resolution       Colors       Rate (Hz)

 640 x 480 x 8     256    60, 72, 75, 85, 90, 100, 120, 160, 200
 640 x 480 x 16    64K    60, 72, 75, 85, 90, 100, 120, 160, 200
 640 x 480 x 32    16M    60, 72, 75, 85, 90, 100, 120, 160, 200
 800 x 600 x 8     256    60, 70, 72, 75, 85, 90, 100, 120, 160, 200
 800 x 600 x 16    64K    60, 70, 72, 75, 85, 90, 100, 120, 160, 200
 800 x 600 x 32    16M    60, 70, 72, 75, 85, 90, 100, 120, 160
1024 x 768 x 8     256    60, 70, 72, 75, 85, 90, 100, 120, 140, 150,
                          160, 200
1024 x 768 x 16    64K    60, 70, 72, 75, 85, 90, 100, 120, 140, 150,
                          160, 200
1024 x 768 x 32    16M    60, 70, 72, 75, 85, 90, 100
1280 x 1024 x 8    256    60, 72, 75
1280 x 1024 x 16   64K    60, 72, 75
1280 x 1024 x 32   16M    60, 72, 75
Dimensions

2U rack drawer:

Electrical

Note: The noise emission level stated is the declared (upper limit) sound power level, in bels, for a random sample of machines. All measurements made in accordance with ISO 7779 and reported in conformance with ISO 9296.

Standards

x3690 X5 servers are intended for use as rack-drawer servers and are tested and designed to operate in a horizontal position.

These systems support or comply with the following standards:

In addition to the above standards, they are compatible with the PCI-E specification.

Equipment approvals and safety
8 This server is certified by the respective UL and NOM agencies.
Operating environment
Homologation

This product is certified only in the following countries for connection to interfaces of public telecommunications networks:

In other countries, further certification may be required by law prior to making any such connection. Contact an IBM representative or reseller for any questions. In some countries, the availability of the product may depend on the availability of the relevant national regulatory certificates.

This product is not certified for direct connection by any means whatsoever to interfaces of public telecommunications networks. Certification may be required by law prior to making any such connection. Contact an IBM representative or reseller for any questions.

Hardware requirements

For attended installation of an operating system, this server requires a compatible:

Unattended or remote installation may be performed without requiring some or all of these components. Review your unattended software installation program information for specific hardware configuration requirements.

For service, the server requires a compatible:

When having the unit serviced, plan to have these components attached to your server either directly or indirectly through a console switch.

The MAX5 option (feature code A19H) is not supported with Intel Xeon Processor E7-2820 (feature code A15X) and Intel Xeon Processor E7-2803 (feature code A15Y), and with Models 7147-A1x and 7147-A2x.

Software requirements
Programming requirements

The following network operating systems have been tested for compatibility with the x3690 X5 server:

Other - OS limitations

VMware statement

The MAX5 drawer is designed work seamlessly with the server and VMware and provides a high-speed low-latency path to additional memory. The connection, enabled by the IBM-exclusive eX5 technology, is fast and wide enough to ensure that operating systems and applications see just a single, large memory space, thus no software modifications are necessary to use MAX5. MAX5 is not currently supported with vSphere 4.0. IBM is currently working with VMware to build support for MAX5 in a future release of vSphere.


Note: For information on additional support, certification, and versions of network operating systems, visit

http://www.ibm.com/servers/eserver/serverproven/compat/us/

IBM makes no representation or warranty regarding third-party products, including those designated as ServerProven .

Compatibility

The IBM System x3690 X5 server contains licensed system programs that include set configuration, set features, and test programs. IBM system BIOS is loaded from a "flash" EEPROM into system memory. This BIOS provides instructions and interfaces designed to support the standard features of the IBM System x3690 X5 server and to maintain compatibility with many current software programs.

For detailed information about IBM and non-IBM devices, adapters, software, and network operating systems supported with IBM System x3690 X5 servers, visit

http://www-03.ibm.com/servers/eserver/serverproven/compat/us/indexsp.html

Contact your IBM representative, or IBM Business Partner, or refer to the IBM Sales Manual for information on the compatibility of hardware and software for IBM System x3690 X5 servers. The Sales Manual is updated periodically as new features and options are announced that support these servers.

Limitations

Memory

The x3690 X5 servers are shipped with 256 GB high-speed PC3-10600 DDR3 ECC memory standard. A maximum of 1 TB of system memory is supported by adding a 32 GB PC3-10600 CL4 ECC DDR3 SDRAM RDIMM in each of the 32 DIMM sockets when a memory expansion board is installed. All supported system memory is addressable through direct memory access (DMA). This server supports 2 GB, 4 GB, 8 GB, 16 GB, and 32 GB (when available) 1.5v or 1.35v 240-pin, PC3-10600 ECC DDR3 SDRAM RDIMMs. Supported DIMMs can coexist in the same server; however, memory DIMMs of the same capacity must be installed in matched pairs. Refer to the Planning information section or the IBM System x3690 X5 server web page for memory options.

The x3690 X5 has RAID 0, RAID 1, and RAID 10 standard. The optional ServeRAID M5015 SAS/SATA, ServeRAID BR10i, and ServeRAID M1015 Controllers provide additional RAID 5 or RAID 6 level support.

ServerGuide

Use the ServerGuide , available on the web, to load software and drivers. Earlier versions of ServerGuide may not be compatible with the server.

Planning information

Customer responsibilities

x3690 X5 Server and related options

The x3690 X5 server is designated as customer setup. Customer setup instructions are shipped with systems.

Configuration information

Bay configuration

The x3690 X5 server contains 16 customer-accessible drive bays on the front of the server. An upper right bay is for the optional slim combo drive.

The optional disk drive is cabled directly to the SATA port.

Internal SCSI cabling

These models of the x3690 X5 server contain a DASD backplane supporting four hot-swap, SCA-2-compliant drive bays. The x3690 X5 models with the SAS controller support RAID 0, RAID 1, and RAID 10 standard. The optional ServeRAID-M5015 SAS/SATA, ServeRAID-M1015, and ServeRAID-BR10i Controllers provide additional RAID 5 or RAID 6 level support.

Processor upgrade

The following processor upgrade options are supported:

Memory support

The following memory options are supported:

Memory DIMMs should be plugged in order of size; largest first, followed by next size. When plug order moves to new DIMM numbers, start with the memory card with smallest total amount.

PCIe adapter installations

The x3690 X5 server contains PCIe architecture and five PCIe Gen 2 I/O slots.

Rack installations

x3690 X5 2U, rack-drawer models are designed to be installed in a 19-inch rack cabinet designed for 28-inch deep devices, such as the NetBAY42 ER, NetBAY42 SR, NetBAY25 SR, or NetBAY11.

If using a non-IBM rack, the cabinet must meet the EIA-310-D standards with a depth of at least 71.1 cm (28 in). Also, adequate space (approximately 5 cm (2 in) for the front bezel and 2.5 cm (1 in) for air flow) must be maintained from the slide assembly to the front door of the rack cabinet to allow sufficient space for the door to close and provide adequate air flow.

Power considerations

These x3690 X5 models include one standard 675-watt, hot-swap power supply with redundancy for all configurations when powered at 200 - 240 V ac.

Cable orders

The 10/100/1000 Mbps full-duplex, Dual Ethernet PCI-E Controller is standard with the x3690 X5 server. The RJ-45 connectors provide a 10Base-T or 100/1000Base-TX interface for connecting twisted-pair cable to the Ethernet network. Cabling is not included with the server. To connect the Ethernet controller to a repeater or switch, use a UTP cable with RJ-45 connectors at both ends. For 100/1000 Mbps operation, Category 5 cabling must be used. For 10 Mbps operation, Category 3, or better, cabling must be used.

There are no additional cabling requirements, other than for system power, keyboard, mouse, and monitor connections.

Installability

The x3690 X5 server requires about 60 minutes for installation. Installation includes unpacking, setting up, and powering on the system. Additional time is required to install an operating system, additional adapters, or features.

Packaging
                                                             Number of
Product                 Shipment group                       boxes
 
IBM System x3690 X5     System unit carton                    1
 
                        Contents:
                  
                        System unit
                        Rack components:
                         Rails
                         Cable management hardware
 
IBM System x3690 X5     Country kit carton                    1
 
                        Contents:
                
                        Two 2.8 m 220 V intra-rack cables
                        Safety booklet
                        IBM Systems Director
                        CD-ROM Packages

The x3690 X5 system is shipped as a single package. The country kit carton is contained inside the top portion of the system unit carton, while the rack components are contained in the system unit carton.

The following publications will be available on the support website and on the Documentation CD.

The IBM System x3690 X5 Installation and User's Guide, the IBM System x3690 X5 Problem Determination and Service Guide, and the Rack Installation Instructions , in US English versions, are available from our website.

The Warranty Information publication will be available as a hardcopy publication.

Related options

Processor upgrades

Supplies

None

Security, auditability, and control

Security and auditability features include:

It is a customer's responsibility to ensure that the server is secure to prevent sensitive data from being removed.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.



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IBM Electronic Services
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Electronic Service Agent™ and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support all at no additional cost to you.

Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM , which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type "smitty esa_main", and select "Configure Electronic Service Agent ." In addition, ESA now includes a powerful web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent , refer to

http://www.ibm.com/support/electronic

The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.

Benefits

Increased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the "symptoms," diagnosing the error, and manually calling IBM Support to open a problem record. Its 24 x 7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.

Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM . The Electronic Service Agent tool securely transmits either via the Internet (HTTPS or VPN) or modem, and can be configured to communicate securely through gateways to provide customers a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a customer's system. System inventory information is stored in a secure database, which is protected behind IBM firewalls. It is viewable only by the customer and IBM . The customer's business applications or business data is never transmitted to IBM .

More accurate reporting: Since system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, customers are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM , problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.

Customized support: Using the IBM ID entered during activation, customers can view system and support information in the "My Systems" and "Premium Search" sections of the Electronic Support website at

http://www.ibm.com/support/electronic

My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent . Reports are available for any system associated with the customer's IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, customers are able to see search results that apply specifically to their systems.

For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit

http://www.ibm.com/support/electronic


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Terms and conditions
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IBM Global Financing

Yes

IBM System x3690 X5

To obtain copies of the IBM Statement of Limited Warranty, contact your reseller or IBM .

In the United States, call 800-IBM-SERV (426-7378), or write to:

Warranty Information
P.O. Box 12195
Research Triangle Park, NC 27709
Attn: Dept JDJA/B203

Warranty period

An IBM part or feature installed during the initial installation of an IBM machine is subject to a full warranty effective on the date of installation of the machine. An IBM part or feature which replaces a previously installed part or feature assumes the remainder of the warranty period for the replaced part or feature. An IBM part or feature added to a machine without replacing a previously installed part or is feature subject to a full warranty effective on its date of installation. Unless specified otherwise, the warranty period, type of warranty service and service level of a part or feature is the same as the machine it is installed in.

Note: For configurations that support the RAID Battery, the RAID battery will be warranted for one year effective on its "Date of Installation." All other product warranty terms for the machine remain unchanged.

The following has been designated as a consumable or supply item and is, therefore, not covered by this warranty:

Warranty service

If required, IBM provides repair or exchange service, depending on the type of warranty service specified below for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM . You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country-specific and location-specific information.

The type of service is Customer Replaceable Unit (for example, keyboard, mouse, speaker, memory, or hard disk drive) Service and On-site Service.

Customer Replaceable Unit (CRU) Service

IBM provides a replacement CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request. A CRU is designated as being either a Tier 1 (mandatory) or a Tier 2 (optional) CRU. Installation of Tier 1 CRUs, as specified in this announcement, is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service specified below, On-site Service.

Based upon availability, a CRU will be shipped for next-business-day (NBD) delivery. IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM . When return is required, return instructions and a container are shipped with the replacement CRU, and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

The following parts have been designated as Tier 1 CRUs: (Unless indicated otherwise)

On-site Service

This provides On-site Repair, 9 hours per day, Monday through Friday excluding holidays, NBD response. IBM or your reseller will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. On-site Service is not available in all countries, and some countries have kilometer or mileage limitations from an IBM service center. In those locations where On-site Service is not available, the normal in-country service delivery is used.

Call IBM at 1-800-IBM-SERV (426-7378) to assist with problem isolation for hardware to determine if warranty service is required. Telephone support may be subject to additional charges, even during the limited warranty period.

Calls must be received by 5:00 p.m. local time in order to qualify for NBD service.

International Warranty Service (IWS)

IWS is available in selected countries or regions.

The warranty service type and the service level provided in the servicing country may be different from that provided in the country in which the machine was purchased.

Under IWS, warranty service will be provided with the prevailing warranty service type and service level available for the IWS-eligible machine type in the servicing country, and the warranty period observed will be that of the country in which the machine was purchased.

To determine the eligibility of your machine and to view a list of countries where service is available, visit

http://www-947.ibm.com/support/entry/portal/docdisplay?lndocid=GCOR-3FBJK2

For more information on IWS, refer to Services Announcement 601-034, dated September 25, 2001 .

Licensing

Programs included with this product are licensed under the terms and conditions of the License Agreements that are shipped with the system.

Maintenance services

ServicePac , ServiceSuite , ServiceElect, and ServiceElite

ServicePac® , ServiceSuite® , ServiceElect, and ServiceElite provide hardware warranty service upgrades, maintenance, and selected support services in one agreement.

Warranty service upgrade

During the warranty period, a warranty service upgrade provides an enhanced level of On-site Service for an additional charge. A warranty service upgrade must be purchased during the warranty period and is for a fixed term (duration). It is not refundable or transferable and may not be prorated. If required, IBM will provide the warranty service upgrade enhanced level of On-site Service acquired by the customer. Service levels are response-time objectives and are not guaranteed.

IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM . You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts.

CRUs will be provided as part of the machine's standard warranty CRU Service except that you may install a Tier 1 CRU yourself or request IBM installation, at no additional charge, under one of the On-site Service levels specified below.

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

Maintenance service

If required, IBM provides repair or exchange service, depending on the type of maintenance service specified below for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM . You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed.

CRU Service

If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, or hard disk drive), IBM will ship the CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request.

IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM . When return is required, return instructions and a container are shipped with the replacement CRU, and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

On-site Service

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

Maintenance service (ICA)

Maintenance services are available for ICA legacy contracts.

Alternative service (warranty service upgrades)

During the warranty period, a warranty service upgrade provides an enhanced level of On-site Service for an additional charge. A warranty service upgrade must be purchased during the warranty period and is for a fixed term (duration). It is not refundable or transferable and may not be prorated. If required, IBM will provide the warranty service upgrade enhanced level of On-site Service acquired by the customer. Service levels are response-time objectives and are not guaranteed.

IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM . You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts.

A CRU will be provided as part of the machine's standard warranty CRU Service except that you may install a Tier 1 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service specified below, On-site Service.

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

Maintenance service

If required, IBM provides repair or exchange service, depending on the type of maintenance service specified below for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM . You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed.

CRU Service

If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, or hard disk drive), IBM will ship the CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request.

IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM . When return is required, return instructions and a container are shipped with the replacement CRU, and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

On-site Service

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

Non-IBM parts support

Warranty service

IBM is now shipping machines with selected non-IBM parts that contain an IBM field replaceable unit (FRU) part number label. These parts are to be serviced during the IBM machine warranty period. IBM is covering the service on these selected non-IBM parts as an accommodation to its customers, and normal warranty service procedures for the IBM machine apply.

Warranty service upgrades and maintenance services

Under certain conditions, IBM Integrated Technology Services repairs selected non-IBM parts at no additional charge for machines that are covered under warranty service upgrades or maintenance services.

IBM Service provides hardware problem determination on non-IBM parts (for example, adapter cards, PCMCIA cards, disk drives, or memory) installed within IBM machines covered under warranty service upgrades or maintenance services and provides the labor to replace the failing parts at no additional charge.

If IBM has a Technical Service Agreement with the manufacturer of the failing part, or if the failing part is an accommodations part (a part with an IBM FRU label), IBM may also source and replace the failing part at no additional charge. For all other non-IBM parts, customers are responsible for sourcing the parts. Installation labor is provided at no additional charge, if the machine is covered under a warranty service upgrade or a maintenance service.

IBM hourly service rate classification

One

Field-installable features

Yes

Model conversions

No

Machine installation

Customer setup. Customers are responsible for installation according to the instructions IBM provides with the machine.

Graduated program license charges apply

No

Licensed Machine Code

IBM Machine Code is licensed for use by a customer on the IBM machine for which it was provided by IBM under the terms and conditions of the IBM License Agreement for Machine Code, to enable the machine to function in accordance with its specifications, and only for the capacity authorized by IBM and acquired by the customer. You can obtain the agreement by contacting your IBM representative or visiting

http://www-304.ibm.com/systems/support/machine_warranties/machine_code.html

IBM may release changes to the Machine Code. IBM plans to make the Machine Code changes available for download from the IBM System x technical support website

http://www-304.ibm.com/systems/support/

If the machine does not function as warranted and your problem can be resolved through your application of downloadable Machine Code, you are responsible for downloading and installing these designated Machine Code changes as IBM specifies. If you would prefer, you may request IBM to install downloadable Machine Code changes; however, you may be charged for that service.



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Top rule
Prices
Bottom rule

For current prices, contact IBM at 888-Shop-IBM (746-7426) or visit

http://www-03.ibm.com/systems/x/

To locate the web price, search on the feature number in the Search field.

 
                                                    Initial/
                                                    MES/
Description                         SEO             Both/         
                                    Number          Support CSU  

IBM System x3690 X5: Workload Optimized System for Database
 
x3690 X5 - 2x2.40 GHz/24 MB,  64 GB 7147D3U          Both   Yes
            E7 2860 ten-core 130W
x3690 X5 - 2x2.40 GHz/24 MB,  64 GB 7147D4U          Both   Yes
            E7 2860 ten-core 130W
Maintenance charges

For additional information on maintenance and pricing, please contact your IBM Sales Representative or your IBM Business Partner, or call 1-800-IBM-CALL (1-800-426-2255).

For ServiceElect (ESA) maintenance service charges, contact IBM Global Services at 888-IBM-4343 (426-4343).

IBM System x3690 X5 - 7147

Hardware models announcing with this release will utilize existing US ServicePacs.

Please reference the following IBM website for applicable US ServicePac information:

http://www-935.ibm.com/services/us/its/html/servicepac_americas.html

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing solutions from IBM Global Financing can help you stretch your budget and affordably acquire the new product. But beyond the initial acquisition, our end-to-end approach to IT management can also help keep your technologies current, reduce costs, minimize risk, and preserve your ability to make flexible equipment decisions throughout the entire technology lifecycle.



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Order now
Bottom rule

To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
Internet:   callserv@ca.ibm.com
Mail:       IBM Teleweb Customer Support
            ibm.com® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            Canada
            L3R 2Z1

Reference: SE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.
Trademarks

IBM Systems Director Active Energy Manager, PowerExecutive and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, System x, X-Architecture, ServerProven, Lotus Notes, PartnerWorld, ServicePac, ServiceSuite and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Intel Xeon and Intel are trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/