IBM Spectrum Conductor for Containers Community Edition offers improved container deployment and management with Elite Select Support option

IBM United States Software Announcement 217-092
April 25, 2017


Table of contents
OverviewOverviewPublicationsPublications
Key prerequisitesKey prerequisitesTechnical informationTechnical information
Planned availability datePlanned availability dateOrdering informationOrdering information
DescriptionDescriptionTerms and conditionsTerms and conditions
Product positioningProduct positioningPricesPrices
Program numberProgram numberOrder nowOrder now


Top rule
At a glance
Bottom rule

IBM Spectrum™ Conductor for Containers Community Edition brings efficiency and ease to the challenges of deploying and managing containers:

  • A centralized, single user interface
  • Enhanced capabilities that address the monitoring, managing, security, and scaling of containers in ways that are similar to the treatment of traditional servers
  • Additional functions that help with the management of multiple framework support and resource orchestration

IBM® Elite Select Support for IBM Spectrum Conductor for Containers Community Edition V1.0 is now available as a fee-based option.



Back to topBack to top

Top rule
Overview
Bottom rule

IBM Spectrum Conductor for Containers Community Edition provides an integrated platform for deployment and management of containers in an enterprise environment. A recent evolutionary phase of IBM software-defined infrastructure technology, Spectrum Conductor for Containers Community Edition addresses the needs of enterprises for the efficient container management required for next-generation application development. It helps enterprises address the challenges of deploying containers, including monitoring, management, security, and scaling of containers, in ways that are similar to the treatment of traditional servers and virtual machines.

Spectrum Conductor for Containers Community Edition provides the following benefits:

  • The advantages of both developer productivity and operational efficiency
    • Developer productivity with Kubernetes to speed creation, testing, and deployment of microservice-based applications
    • Operational efficiency through easy installation, multitenancy, tiered-applications, management of resource utilization, scalability, and high availability
  • One of the broadest class of workloads on the most hardware platforms
    • Web
    • Big data analytics
    • Machine learning, deep learning
    • High performance computing (HPC)
    • Heterogeneous architecture (runs on x86 and Linux™ on Power®)
  • Ease of administration and management
    • Innovative architecture at extreme scale, with enterprise-class service and workload management, monitoring, reporting, and security capabilities
  • Optional IBM fee-based services and support.

IBM distributes the Spectrum Conductor for Containers Community Edition software for free and offers a fee-based support option.

Elite Select Support provides world-class support for your deployment of Spectrum Conductor for Containers Community Edition. Elite Select Support includes:

  • Unlimited voice and electronic problem submissions
  • Support from 9 AM to 5 PM, Monday through Friday
  • Severity 1 support 24 x 7 x 365
  • Two business hours response target for high severity support requests
  • Unlimited client technical contacts
  • Worldwide availability


Back to topBack to top

Top rule
Key prerequisites
Bottom rule

Spectrum Conductor for Containers Community Edition available to download from the IBM developerWorks® website under Quick Links.



Back to topBack to top

Top rule
Planned availability date
Bottom rule

April 25, 2017



Back to topBack to top

Top rule
Description
Bottom rule

IBM Spectrum Conductor for Containers Community Edition is designed to address the requirements of users who manage container-based environments. It is based on the container orchestrator, Kubernetes. This on-premises solution is designed to provide ease of implementation and management of a potentially complex container ecosystem.

With IBM Spectrum Conductor for Containers Community Edition, a centralized, single user interface brings efficiency and ease to the challenges of deploying containers, including monitoring, management, security, and scaling of containers, in ways that are similar to the treatment of traditional servers.

In addition, IBM Elite Select Support is available as a paid option. This support option provides a single point of contact for expert technical support, allowing users to confidently deploy the offering in a production environment knowing that they have the backing of IBM support for the problems they may encounter.

Spectrum Conductor for Containers Community Edition supports full lifecycle management for containers, including:

Container orchestration:

  • Resource management
  • Application lifecycle management, scheduling, and deployment
  • Scaling, rolling upgrade
  • Service registry and discovery

Container infrastructure:

  • Load balancing
  • Multihost networking
  • Distributed storage management
  • Image and software repository management
  • Configuration management
  • Logs, meters, and alerts
  • User and account management (multiple framework support and Role-Based Access Control)

Ops management:

  • Installation and upgrade functions
  • Health check

Optional IBM Elite Select Support services are available for a fee. This enhanced support option includes:

  • Unlimited voice and electronic problem submissions
  • Support from 9 AM to 5 PM, Monday through Friday
  • Severity 1 support 24 x 7 x 365
  • Two business hours response target for high severity support requests
  • Unlimited client technical contacts
  • Worldwide availability

Support limitations

This Elite Select Support offering includes support for the Docker Engine component running within the Conductor for Containers Community Edition cluster only.

Docker Engine support is limited to the Docker Community Edition versions compatible with Conductor for Containers Community Edition and the underlying operating systems as referenced in the Software requirements section of this announcement.

Support and consulting on containerizing applications is outside the scope of this offering. Additionally, Elite Select Support does not include support for other Docker components such as Compose, Swarm, Machine, Registry, Docker Data Center and Docker Trusted Registry.



Back to topBack to top

Top rule
Product positioning
Bottom rule

The adoption of container technology is expanding rapidly and playing an increasingly important role as a model for fast, agile, and efficient deployment of applications and services.

Spectrum Conductor for Containers Community Edition is an integrated, on-premises platform for deployment and management of containers in an enterprise environment. Based on the container orchestrator, Kubernetes, Spectrum Conductor for Containers Community Edition offers operational efficiency through easy installation, multitenancy, tiered-applications, management of resource utilization, scalability, and high availability.

IBM Elite Support for Spectrum Conductor for Containers Community Edition provides you with the same IBM support with which you have become familiar. It enables you to deploy Spectrum Conductor for Containers Community Edition within your production environment with added ease of mind.



Back to topBack to top

Top rule
Program number
Bottom rule
Program number VRM Program name
5737-D36 1.0.0 IBM Elite Support for IBM Spectrum Conductor for Containers Community Edition


Back to topBack to top

Top rule
Offering Information
Bottom rule

Product information is available on the IBM Offering Information website.

More information is also available on the Passport Advantage® and Passport Advantage Express® website.



Back to topBack to top

Top rule
Publications
Bottom rule

No publications are shipped with this support offering.



Back to topBack to top

Top rule
Services
Bottom rule

Software Services

IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services, contact your Lab Services Sales or Delivery Leader.



Back to topBack to top

Top rule
Technical information
Bottom rule

Specified operating environment

Hardware requirements

IBM Elite Support for Spectrum Conductor for Containers Community Edition V1.0 is only available for the following supported hardware and operating systems:

  • IBM Power Systems™ servers (POWER8® little endian)
  • OpenPOWER-based servers
  • x86-based servers
Software requirements

Operating systems:

  • Red Hat Enterprise Linux (RHEL) 7.1 and 7.2
  • Ubuntu Server 16.04 LTS

Virtualization software:

  • Docker 1.12
Limitations

Support limitations

This Elite Select Support offering includes support for the Docker Engine component running within the Conductor for Containers Community Edition cluster only.

Docker Engine support is limited to the Docker Community Edition versions compatible with Conductor for Containers Community Edition and the underlying operating systems as referenced in the Software requirements section of this announcement.

Support and consulting on containerizing applications is outside the scope of this offering. Additionally, Elite Select Support does not include support for other Docker components such as Compose, Swarm, Machine, Registry, Docker Data Center and Docker Trusted Registry.

For information about IBM support for Docker, refer to Software Announcement 217-158, dated April 11, 2017.

IBM Electronic Support

The IBM Support Portal is your gateway to technical support. This includes IBM Electronic Support tools and resources, for software and hardware, to help save time and simplify support. The Electronic Support tools can help you find answers to questions, download fixes, troubleshoot, automate data collection, submit and track problems through the Service Request online tool, and build skills. All these tools are made available through your IBM support agreement. Read about the Electronic Support portfolio of tools on the IBM Electronic Support website.

You can also access the IBM Support Portal page and the online Service requests and PMRs tool for more support.

Planning information

Packaging

There is no product deliverable. Only the proof of entitlement and Passport Advantage Select Support terms are provided.



Back to topBack to top

Top rule
Ordering information
Bottom rule

This product is only available through Passport Advantage. It is not available as shrinkwrap.

Product group: IBM Spectrum Computing

Product: IBM Elite Support for IBM Spectrum Conductor for Containers Community Edition (5737-D36)

Product category: Services

Passport Advantage

Program name/Description Part number
IBM Elite Support for IBM Spectrum Conductor for Containers Community Edition Virtual Server Unlimited Contacts SW Spt 12 MO D1SLWLL

Charge metric

Program name PID number Charge metric
IBM Elite Support for IBM Spectrum Conductor for Containers Community Edition 5737-D36 Virtual Server


Virtual Server

Virtual Server is a unit of measure by which the Program can be licensed. A server is a physical computer that is comprised of processing units, memory, and input/output capabilities and that executes requested procedures, commands or applications for one or more users or client devices. Where racks, blade enclosures, or other similar equipment is being employed, each separable physical device (for example, a blade or a rack-mounted device) that has the required components is considered itself a separate server. A Virtual Server is either a virtual computer created by partitioning the resources available to a physical server or an unpartitioned physical server. Licensee must obtain Virtual Server entitlements for each Virtual Server made available to the Program, regardless of the number of processor cores in the Virtual Server or the number of copies of the Program on the Virtual Server.



Back to topBack to top

Top rule
Terms and conditions
Bottom rule

The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available through Passport Advantage.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

Agreement for Acquisition of Software Maintenance

IBM Selected Support Offering Terms

Consistent with the Selected Support tier purchased, IBM will provide support only for the copies of software covered under your agreement.

Selected Support may be available for (i) Non-IBM Programs or for (ii) Programs licensed under the IBM License Agreement for Non-Warranted Programs (together "Selected Programs"). The IBM Software Subscription and Support section of the Passport Advantage Agreement applies to Selected Programs under Selected Support except that 1) IBM may provide Client with assistance in designing and developing applications based on Client's subscription level; 2) the IBM Software Support Lifecycle policy does not apply; and 3) no new versions, releases, or updates are provided by IBM.

IBM does not provide licenses under this Agreement for Selected Programs.

Consult the IBM Software Support Handbook for details.

License Information number

Not applicable for support offerings.

Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information about known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, see the IBM Software Support Handbook.

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product version or release will be available for a minimum of three years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect.

This technical support allows you to obtain assistance (by telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, through an announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

For additional information about the IBM Software Support Lifecycle Policy, see the IBM Software Support Lifecycle Policy website.

Program support

Subscription and Support includes telephone assistance, as well as access to updates, releases, and versions of the program as long as support is in effect. You will be notified of discontinuance of support with 12 months' notice.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Volume orders (IVO)

No

Passport Advantage applies

Yes, information is available on the Passport Advantage and Passport Advantage Express website.

Software Subscription and Support applies

Yes. Software Subscription and Support, also referred to as Software Maintenance, is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance by telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, see the IBM Software Support Handbook. Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

Unless specified otherwise in a written agreement with you, IBM does not provide support for third-party products that were not provided by IBM. Ensure that when contacting IBM for covered support, you follow problem determination and other instructions that IBM provides, including in the IBM Software Support Handbook.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, go to the Passport Advantage and Passport Advantage Express website.

IBM Operational Support Services - SoftwareXcel

No

System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable.



Back to topBack to top

Top rule
Statement of good security practices
Bottom rule

IT system security involves protecting systems and information through intrusion prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a regulatory compliant, comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective.

Important: IBM does not warrant that any systems, products, or services are immune from, or will make your enterprise immune from, the malicious or illegal conduct of any party.



Back to topBack to top

Top rule
IBM Electronic Services
Bottom rule

Electronic Service Agent™ and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to organizations that have IBM Systems. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support, all at no additional cost to you.

Now integrated into the base operating system of AIX® V5.3, AIX V6.1, and AIX V7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM, which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type smitty esa_main, and select Configure Electronic Service Agent. In addition, ESA now includes a powerful web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent, go to the IBM Electronic Support website.

The IBM Electronic Support portal is a single internet entry point that replaces the multiple entry points traditionally used to access IBM internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for organizations that are Electronic Service Agent tool-enabled to track system inventory and find pertinent fixes.

Benefits

Increased uptime: The Electronic Service Agent™ tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the symptoms, diagnosing the error, and manually calling IBM Support to open a problem record. Its 24 x 7 monitoring and reporting mean human intervention is not required to report errors.

Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM. The Electronic Service Agent tool is designed to securely transmit either through the internet (HTTPS or VPN) or modem to provide organizations a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into an organization's system.

For additional information, go to the IBM Electronic Service Agent website.

More accurate reporting: Because system information and error logs are automatically uploaded to the IBM Support Center in conjunction with the service request, you are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM, problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.

Customized support: Using the IBMid entered during activation, you can view system and support information in the My Systems and Premium Search sections of the IBM Electronic Support page.

My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent. Reports are available for any system associated with your IBMid. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, you are able to see search results that apply specifically to your systems.

For more information about how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or go to the IBM Electronic Support website.



Back to topBack to top

Top rule
Prices
Bottom rule


Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBMid and password are required to access the IBM Passport Advantage website.

For all current charges, contact your IBM representative or your authorized IBM Business Partner.


Passport Advantage

For Passport Advantage information and charges, contact your IBM representative. Additional information is also available on the Passport Advantage and Passport Advantage Express website.



Back to topBack to top

Top rule
Order now
Bottom rule

To order, contact your Americas Call Centers, local IBM representative, or your IBM Business Partner. To identify your local IBM representative or IBM Business Partner call 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.

Phone: 800-IBM-CALL (426-2255)

Fax: 800-2IBM-FAX (242-6329)

For IBM representative: callserv@ca.ibm.com

For IBM Business Partner: pwcs@us.ibm.com

Mail:
IBM Teleweb Customer Support
ibm.com® Sales Execution Center, Americas North
3500 Steeles Ave. East, Tower 3/4
Markham, Ontario
Canada L3R 2Z1

Reference: VE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.
Trademarks

IBM Spectrum, Power Systems and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, Power, developerWorks, PartnerWorld, Passport Advantage, System i, Express, POWER8, AIX and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

Terms of use

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

IBM United States

Share this page

Digg Linked In

Contact IBM

Considering a purchase?