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IBM Platform LSF V9.1 family of products delivers excellent performance, scalability, and usage

IBM United States Software Announcement 213-222
May 14, 2013


Table of contents
Overview Overview Publications Publications
Key prerequisites Key prerequisites Technical information Technical information
Planned availability date Planned availability date Ordering information Ordering information
Description Description Terms and conditions Terms and conditions
Product positioning Product positioning Prices Prices
Program number Program number  Order now Order now


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At a glance
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Realize excellent performance, scalability, and usage with the IBM® Platform LSF® product offerings. Features and benefits include the following:

Platform LSF V9.1.1 offers scheduling, usability, manageability, and scalability enhancements, including efficient processor core and non-uniform memory access (NUMA) memory allocation. It also includes enhanced integration with IBM Parallel Environment Runtime Edition for Linux™ .

Platform Process Manager V9.1 offers additional enhancements. You can use its existing capabilities for IBM Platform Symphony® grids as well as in environments using non-LSF batch systems.

For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: RE001).



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Overview
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IBM Platform LSF V9.1.1 offers several scheduling, usability, manageability, and scalability enhancements. It includes enhanced integration with IBM Parallel Environment Runtime Edition for Linux , which enables improved performance for larger high performance computing (HPC) workloads.

Refer to the Description section for information about the following products:



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Key prerequisites
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For additional information, refer to the Hardware requirements and Software requirements sections.



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Planned availability date
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June 14, 2013



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Description
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Introduction to the IBM Platform LSF product family

The IBM Platform LSF product family delivers powerful workload management for demanding, distributed, and mission-critical technical computing environments. It includes a complete set of workload management capabilities, all designed to work together to address high performance computing needs.

In LSF V9.1:

Improved performance, scalability, usability, manageability, and scheduling

Response time for queries is improved, scheduling cycles for start/restart time is decreased, and memory is optimized. Reporting of resource usage is enhanced for improved usability. For better manageability, Platform LSF is updated to offer fast detection of stalled jobs. It uses the kernel cgroup function to improve process tracking, topology CPU, and memory enforcement. Scheduling resource requirements are extended to consider memory in addition to cores, as well as other multicluster enhancements.

Relative to other workload management offerings, the IBM Platform LSF product family delivers the following unique advantages:

IBM Platform LSF V9.1.1: Workload management

Platform LSF manages and accelerates workload processing for compute- or data-intensive applications across distributed compute environments. With support for heterogeneous compute environments, IBM Platform LSF can fully utilize all the infrastructure resources needed for policy-driven, prioritized service levels for always-on access to resources.

This latest release builds on these capabilities with new scheduling features that ensure efficient processor core and non-uniform memory access (NUMA) memory allocation. With NUMA as part of the multicore hosts today, internal processor memory bandwidth can be saturated well before all the cores are allocated. Prior versions of Platform LSF include support for complex core and memory placement on large systems. This latest release extends this functionality to dual socket nodes with an enhanced Platform LSF core scheduler that supports CPU and memory affinity scheduling for all jobs (single hosts and multiple hosts). The scheduler includes cross-platform support and a new Platform LSF job resource requirement option to enable users to express per slot and task binding options.

IBM Platform LSF V9.1.1 Standard Edition is ideal for multicluster or grid environments and optimized for high-throughput serial jobs and complex user grouping structures.

Platform LSF V9.1.1 also includes enhanced integration with IBM Parallel Environment Runtime Edition which offers additional performance for larger high performance computing (HPC) workloads. Preexisting integration is significantly simplified and streamlined so that it involves fewer components and moving parts. Platform LSF also supports key IBM Parallel Environment Runtime Edition functions including enabling multiple jobs to share the same nodes, support for CPU affinity, and network scheduling options (for example, sn_single or sn_all, dedicated).

IBM Platform Process Manager V9.1: Workflow design and scheduling

By reducing or removing the need for operator intervention to trigger computational workflows, IBM Platform Process Manager compresses end-to-end cycle time. Using an intuitive web-based interface, designers can describe workflow steps and dependencies so that lengthy, repetitive tasks that are prone to human error are automated. The result is a more cost-effective, logical, self-documenting solution for workflow design and scheduling.

The IBM Platform Process Manager consists of the Process Manager Server and Client. The Process Manager Server controls the submission of jobs to LSF , managing any dependencies between work items. Components under the Process Manager Client such as the Flow Manager and Flow Editor are used to manage the flows in the Process Manager.

With Platform Process Manager V9.1, these capabilities can be used in IBM Platform Symphony grids as well as in environments using non-LSF batch systems. Additional enhancements include:

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html


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Product positioning
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IBM Platform LSF V9.1.1 and the accompanying V9.1 add-on products are part of the IBM Platform Computing portfolio of products that includes:

If you have a single HPC cluster and more static application requirements, Platform Cluster Manager - Standard Edition V3.2 helps provision, run, manage, and monitor an HPC cluster with unprecedented ease.

Platform Symphony typically runs different types of workloads than Platform LSF , and is therefore a complementary product. Platform LSF is optimized for scheduling batch jobs where each job is discrete. However, workloads that require very fast scheduling, low latency, high throughput and scalability, and fast, agile resource sharing are likely to be best served by Platform Symphony . As a result, LSF is typically beneficial to HPC clients in manufacturing, oil and gas, life sciences, electronics, government, and media and entertainment, whereas Platform Symphony is more appropriate to clients in financial services.



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Reference information
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Refer to Software Announcement 212-423, dated November 13, 2012 .

Refer to Software Announcement 213-018, dated February 05, 2013 .



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Program number
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Program                Program
number         VRM     name
 
5765-LSF       9.1.1   Platform LSF - Standard Edition for POWER
5765-PPM       9.1.0   Platform Process Manager for POWER

Product identification number

 
                    Maintenance        Maintenance
Program PID number  1 year PID number  3 year PID number
 
5765-LSF            5660-LSF           5662-LSF
                    5661-LSF           5663-LSF
                                       5664-LSF
 
5765-PPM            5660-PPM           5662-PPM
                    5661-PPM           5663-PPM
                                       5664-PPM

Business Partner information

If you are a Direct Reseller - System Reseller acquiring products from IBM , you may link directly to Business Partner information for this announcement. A PartnerWorld® ID and password are required (use IBM ID).

https://www.ibm.com/partnerworld/mem/sla.jsp?num=213-222


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Offering Information
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Product information is available via the Offering Information website

http://www.ibm.com/common/ssi


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Publications
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The following publications are shipped with the product and available on the web for the IBM Platform LSF V9.1 product family.

IBM Platform LSF :

IBM Platform Process Manager:

IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the US) or customer number for 50 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge.



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Technical information
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Specified operating environment

Hardware requirements

Platform LSF V9.1 is supported on clusters consisting of IBM Power Systems™ servers running AIX® or Linux .

LSF installations are typically large and involve a significant amount of hardware. Because of this, rack-based solutions tend to be the most practical.

The hardware requirements for the IBM Platform LSF scheduler are as follows:

A secondary master host is recommended in large clusters.

Note: The hardware requirements for the product options vary based on the HPC environment. Refer to the product publications for additional details.

Platform Process Manager V9.1 is supported on clusters consisting of IBM Power Systems servers running AIX .

The Process Manager Server requires the following:

To install the Process Manager Server, Flow Manager, and Flow Editor, the hardware requirements are as follows:

Software requirements

IBM Platform LSF for Power® is supported on any of the following operating environments:

IBM Platform Process Manager for Power is supported on the following operating environment:


Note: For Linux installations, precompiled binaries facilitate easy installation on different Linux kernels. The distribution to install will depend more on the version of Linux (specifically the Linux kernel version) rather than the actual distribution (RHEL, CentOS, SLES). The version to install will also depend on the version of glibc.

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM , such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Companion products

The following products can be used in conjunction with Platform LSF :

Other considerations:

Compatibility

IBM Platform LSF V9.1.1 is fully compatible with Platform LSF V7 and Platform LSF V8.

IBM Platform Process Manager V9.1 is fully compatible with Platform Process Manager V7 and Platform Process Manager V8.

Limitations

Users deploying IBM Platform LSF - Standard Edition should be aware of the following limitations:

Users deploying IBM Platform Process Manager should be aware of the following limitations:

Performance considerations

The performance of Platform LSF depends upon many factors, including the number of nodes in the cluster, the number of concurrently executing jobs, the number of pending jobs, the number of users querying the system, and the frequency of queries. As these increase, the scheduling cycle and user response time will increase.

For a high-throughput workload, such as the workloads found in the semiconductor design market, clusters of 5,000 nodes with 40,000 cores and concurrently executing jobs are not uncommon. In traditional HPC environments, where the concurrent job volume is significantly lower, LSF has been used on substantially larger clusters (for example, 75,000 to 100,000 cores).

IBM Electronic Support

The IBM Support Portal is your gateway to technical support. This includes IBM Electronic Support tools and resources, for software and hardware, to help save time and simplify support. The Electronic Support tools can help you find answers to questions, download fixes, troubleshoot, automate data collection, submit and track problems through the Service Request online tool, and build skills. All these tools are made available through your IBM support agreement, at no additional charge.

Planning information

Customer responsibilities

You must provide at least the minimum hardware and software environments in which the IBM Platform LSF product family will operate. It is recommended to assign a systems administrator who has responsibility for planning, installing, maintaining, and administering the IBM Platform LSF product family.

While the installation and upgrade procedures for Platform LSF V9.1 have been tested carefully, as with any installation or upgrade, it is prudent to ensure that backups exist and you prepare for the installation or upgrade in advance.

Installability

IBM Platform LSF V9.1.1 is functionally the same as prior versions.

LSF Standard Edition is ideal for multicluster or grid environments and optimized for high-throughput serial jobs and complex user grouping structures.

Existing Platform LSF users will map to the Standard Edition. However, IBM Platform LSF - Standard Edition is a new product; it is more than just Platform LSF . It includes additional capabilities previously provided by Platform MultiCluster, Platform Make, and Platform LSF Client.

The Platform LSF licensing model changed between Platform LSF V7 and V8. Therefore, customers who are currently using Platform LSF V7 update 6, or earlier, will require new licenses. In addition, IBM Platform LSF V8.3 no longer uses FLEXlm for licensing. For assistance on configurations or licensing, contact your local Platform Computing representative.

Direct customer support

For technical support or assistance, contact your IBM representative or visit

http://www.ibm.com/support
Packaging

Platform LSF V9.1 and Platform Process Manager are distributed on DVD media or available for electronic download. Included are:

This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, which will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.

Security, auditability, and control

Platform LSF and Platform Process Manager use the security and auditability features of the system in which they are installed.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



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Software Services
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based Software Services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/


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Ordering information
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5765-LSF - Platform LSF Std Edn POWER, V9.1.1
 
Basic license one-time charge
 
Feature                                                      Feature
description                                                  number
 
 
Per processor core with 1 year software maintenance          0001
Per 250 processor cores with 1 year software maintenance(1)  0002

 

Description

Block of 250 processors (1)

(1) The feature for a block of 250 processors is provided for convenience with large orders. A quantity of one for this feature will order a license for 250 processors.

5765-PPM - Platform Process Manager POWER, V9.1
 
Basic license one-time charge
 
Feature                                                      Feature
description                                                  number
 
 
Per concurrent user with 1 year software maintenance         0001

 

Customization feature

Description                          Feature Code

 
IBM Electronic Software Delivery
 for initial software orders         3453

 

This software license includes 1 year Software Maintenance.

Extending coverage for a total of three years from the date of acquisition may be elected. Order the program number, feature number, and quantity to extend coverage for your software licenses. If maintenance has expired, specify the after-license feature number.

Software Maintenance for Platform LSF Std Edn POWER - 5765-LSF

 
Feature                                      Feature
description                                  number

5660-LSF   Maintenance no-charge 1-year registration
Per processor core                           2051
Per 250 processor cores                      2052
5660-LSF   Maintenance 1-year 24 x 7 support
Per processor core                           2046
Per 250 processor cores                      2048
5662-LSF   Maintenance 3-year registration
Per processor core                           1280
Per 250 processor cores                      1281
5662-LSF   Maintenance 3-year 24 x 7 support
Per processor core                           1278
Per 250 processor cores                      1279
5661-LSF   1-year Software Maintenance after-license
Per processor core                           0800
Per 250 processor cores                      0801
5661-LSF   After-license 1-year 24 x 7 support
Per processor core                           0798
Per 250 processor cores                      0799
5664-LSF   3-year Software Maintenance after-license
Per processor core                           0003
Per 250 processor cores                      0004
5664-LSF   After-license 3-year 24 x 7 support
Per processor core                           0001
Per 250 processor cores                      0002

Software Maintenance for Platform Process Mgr POWER - 5765-PPM

 
Feature                                       Feature
description                                   number

5660-PPM   Maintenance no-charge 1-year registration
Per concurrent user                           2070
5660-PPM   Maintenance 1-year 24 x 7 support
Per concurrent user                           2068
5662-PPM   Maintenance 3-year registration
Per concurrent user                           1292
5662-PPM   Maintenance 3-year 24 x 7 support
Per concurrent user                           1291
5661-PPM   1-year Software Maintenance after-license
Per concurrent user                           0813
5661-PPM   After-license 1-year 24 x 7 support
Per concurrent user                           0812
5664-PPM   3-year Software Maintenance after-license
Per concurrent user                           0002
5664-PPM   After-license 3-year 24 x 7 support
Per concurrent user                           0001

Customization Feature

Description                          Feature Code

 
IBM Electronic Software Delivery
 for initial software orders         3453

 

System Program Order (SPO): An order for SPO 5692-A6P or 5692-LOP is mandatory for shipments of program distribution. The individual licensed program orders are for registration and billing purposes only. No shipment occurs under these orders.

To receive shipment of machine-readable materials, the order needs to include 5692-A6P for Platform LSF - Std Edn POWER or 5692-LOP for Platform Process Mgr POWER . The individual licensed program order (for example, 5765-LSF and 5765-PPM) must still be ordered but will be for registration and billing purposes only and will not result in shipment of materials.

                                                           Feature
Program number   Program/Function name                     number
 
5692-A6P         Platform LSF - Std Edn for POWER V9.1.1   2302
5692-LOP         Platform LSF - Std Edn for POWER V9.1.1   2468
 
5692-A6P         Platform Process Mgr for POWER  V9.1      2303

Charge metric

 
                      Part number or
Program name          PID number       Charge metric
 
Platform LSF Std      5765-LSF         Per processor core
Edn POWER                              with 1 year SWMA
 
 
1-year SWMA:          5660-LSF         Per processor core
 Registration
 and Renewal
 
1-year SWMA:          5661-LSF         Per processor core
 After-license
 
3-year SWMA:          5662-LSF         Per processor core
 Registration
 
3-year SWMA:          5663-LSF         Per processor core
 Renewal
 
3-year SWMA:          5664-LSF         Per processor core
 After-license
 
                      Part number or
Program name          PID number       Charge metric

Platform Process      5765-PPM         Per concurrent user
Manager POWER                          with 1 year SWMA
 
 
1-year SWMA:          5660-PPM         Per concurrent user
 Registration
 and Renewal
 
1-year SWMA:          5661-PPM         Per concurrent user
 After-license
 
3-year SWMA:          5662-PPM         Per concurrent user
 Registration
 
3-year SWMA:          5663-PPM         Per concurrent user
 Renewal
 
3-year SWMA:          5664-PPM         Per concurrent user
 After-license

Concurrent User

Concurrent User is a unit of measure by which the program can be licensed. A Concurrent User is a person who is accessing the program at any particular point in time. Regardless of whether the person is simultaneously accessing the program multiple times, the person counts only as a single Concurrent User. The program may be installed on any number of computers or servers, but licensee must obtain entitlements for the maximum number of Concurrent Users simultaneously accessing the program. Licensee must obtain an entitlement for each simultaneous Concurrent User accessing the program in any manner directly or indirectly (for example, via a multiplexing program, device, or application server) through any means.

Note: Some programs may be licensed where devices are considered users. In that case, the following applies. Any computing device that requests the execution of or receives for execution a set of commands, procedures, or applications from the program or that is otherwise managed by the program is considered a separate user of the program and requires an entitlement as if that device were a person.

Processor Core (or Processor)

Processor Core (or Processor) is a unit of measure by which the program can be licensed. Processor Core (or Processor) is a functional unit within a computing device that interprets and executes instructions. A processor core consists of at least an instruction control unit and one or more arithmetic or logic unit. With multicore technology, each core is considered a Processor Core. Entitlements must be acquired for all activated Processor Cores available for use on the server.



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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage® Agreement, and IBM Agreement for Acquisition of Software Maintenance.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

Agreement for Acquisition of Software Maintenance

The IBM Agreement for Acquisition of Software Maintenance (Z125-6011) applies for Subscription and Support (also referred to as Software Maintenance) and does not require customer signatures.

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information form number
 
 License number  Product ID  Program name
 
 L-YCHW-95RMC9   5765-LSF    Platform LSF Std Edn for POWER V9.1.1
 L-YCHW-95RMC9   5765-PPM    Platform Process Mgr for POWER V9.1

The program's License Information will be available for review on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Volume orders (IVO)

Yes. Contact your IBM representative.

Passport Advantage applies

No

Software Subscription and Support applies

Yes. All distributed software licenses include Software Subscription and Support (also referred to as Software Maintenance) for a period of 12 months from the date of acquisition, providing a streamlined way to acquire IBM software and assure technical support coverage for all licenses. Extending coverage for a total of three years from date of acquisition may be elected.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short-duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.

IBM Operational Support Services - SoftwareXcel

No

Other support

POWER Systems SWMA

System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Yes. A 15% education allowance applies to qualified education institution customers.



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Statement of good security practices
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IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated, or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.



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IBM Electronic Services
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Electronic Service Agent™ and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support all at no additional cost to you.

Now integrated into the base operating system of AIX 5.3, AIX 6.1, and AIX 7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM , which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type "smitty esa_main", and select "Configure Electronic Service Agent ." In addition, ESA now includes a powerful web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent , refer to

http://www.ibm.com/support/electronic

The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.

Benefits

Increased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the "symptoms," diagnosing the error, and manually calling IBM Support to open a problem record. Its 24x7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.

Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM . The Electronic Service Agent tool securely transmits either via the Internet (HTTPS or VPN) or modem, and can be configured to communicate securely through gateways to provide customers a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a customer's system. System inventory information is stored in a secure database, which is protected behind IBM firewalls. It is viewable only by the customer and IBM . The customer's business applications or business data is never transmitted to IBM .

More accurate reporting: Since system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, customers are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM , problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.

Customized support: Using the IBM ID entered during activation, customers can view system and support information in the "My Systems" and "Premium Search" sections of the Electronic Support Web site at

http://www.ibm.com/support/electronic

My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent . Reports are available for any system associated with the customer's IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, customers are able to see search results that apply specifically to their systems.

For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit

http://www.ibm.com/support/electronic


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Prices
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Information on charges is available at

http://www.ibm.com/support

Choose the option entitled Purchase/upgrade tools.

Pricing terms

Prices in the following PDF prices link are suggested list prices on day of announcement for the U.S. only. They are provided for your information only. Dealer prices may vary, and prices may also vary by country. IBM list price does not include tax or shipping and is subject to change without notice.

ENUS-213-222-LIST_PRICES_2013_05_14.PDF ENUS-213-222-LIST_PRICES_2013_05_14.PDF

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing from IBM Global Financing helps clients preserve cash and credit lines, enables more technology acquisition within current budget limits, permits accelerated implementation of economically attractive new technologies, offers payment and term flexibility, and can help match client project costs to projected benefits. Financing is available worldwide for credit-qualified customers.



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Order now
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To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
Internet:   callserv@ca.ibm.com
Mail:       IBM Teleweb Customer Support
            ibm.com® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            Canada
            L3R 2Z1

Reference: RE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.
Trademarks

Power Systems, GPFS and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, LSF, Symphony, POWER, PartnerWorld, AIX, Power, Passport Advantage and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Windows is a trademark of Microsoft Corporation in the United States, other countries, or both.

UNIX is a registered trademark of The Open Group in the United States and other countries.

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Terms of use

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