Feedback

IBM InfoSphere Streams V3.0 delivers a wide range of features and functions designed to improve usability, and simplify application development

IBM United States Software Announcement 212-480
November 13, 2012


Table of contents
Overview Overview Publications Publications
Key prerequisites Key prerequisites Technical information Technical information
Planned availability date Planned availability date Ordering information Ordering information
Description Description Terms and conditions Terms and conditions
Product positioning Product positioning Prices Prices
Program number Program number Order now Order now


Top rule
At a glance
Bottom rule

IBM® InfoSphere® Streams V3.0 delivers:



Back to topBack to top
 
Top rule
Overview
Bottom rule

IBM InfoSphere Streams V3.0 delivers a wide range of new features and functions designed to improve usability and simplify application development. A new common application deployment, with rich UI, accelerates development time, helps gather run-time insights, and allows for easy expansion into the big data platform. Drag-and-drop application composition allows for intuitive, faster, easier programming and development. Data visualization allows users to see what their data looks like by providing the standard ability to easily route all streaming records to a single operator and display them in a variety of ways on a dashboard. With InfoSphere Streams, you get enhanced support for complex data types, such as XML, that allows developers to fuse a broader range of traditional and nontraditional data.

The Message Queuing adapter allows InfoSphere Streams to handle an even broader variety of data, by communicating with other systems using this messaging standard. A complex event processing operator simplifies development of complex event processing applications.

A new adapter, that interfaces with IBM InfoSphere Information Server and IBM InfoSphere DataStage , allows users to provide better governance of their streaming data and related applications.

Enhancements in connection health monitoring and logging mean less downtime for users.

Five new accelerators enhance the ability to manage the volume, velocity, and variety of data. These accelerators provide new analytic operators or sample applications that can be used as design templates for new applications.



Back to topBack to top
 
Top rule
Key prerequisites
Bottom rule

Refer to the Hardware requirements and Software requirements sections.



Back to topBack to top
 
Top rule
Planned availability date
Bottom rule

November 16, 2012: Electronic availability

December 14, 2012: Media availability



Back to topBack to top
 
Top rule
Description
Bottom rule

IBM InfoSphere Streams V3.0 radically extends the state of the art in information processing by simultaneously addressing several technical challenges including:

Improved performance enables handling higher volumes at increased velocity

InfoSphere Streams V3.0 continues to improve performance to help companies deal with increased volume of information and need to increase velocity through:

Improved systems administration lowers administrative costs and helps improve runtime capacity

Many new and improved capabilities can simplify administrator workloads as they strive to maintain optimal usage of the InfoSphere Streams runtime.

IBM Accelerator for Telecommunications Event Data Analytics

IBM Accelerator for Telecommunications Event Data Analytics is a template that enables real-time processing and analytics of Call Detail Records and Event Detail Records using IBM InfoSphere Streams. The template is a collection of assets that must be configured for a specific use case, such as:

Customization may be required for specific customer deployments, including writing or changing SPL code, C++ code, or scripts. Customization may include changes to input files, containing sets of CDRs IPDRs, Event Detailed Records (referred to as xDRs), generated by switches, networking equipment, or external systems. Customization may include changes to functions in the template, such as:

Finally, customization may be done for output, such as changing the external xDR repository.

New Accelerator for Social Data Analytics enables monitoring of internet social media.

The Social Data Accelerator, extracts relevant information from Tweets, Boards, and Blogs, and builds your social profiles based on a specific use case and industry. Standard analysis on Buzz, Sentiment, Intent to Buy, Intent to Attend, Customer Of, Ownership is provided in context of the social profile dimensions,such as gender, location, parental status, marital status, product interest, employment.

New Accelerator for Machine Data Analytics simplifies development of geospatial applications.

New Accelerator for Geospatial Data Analytics

The Geospatial Data Analytics Accelerator will provide ability to interpret location data (for example GPS data) and display on a map. It also provides geofencing, the ability to see if a location exists in or around the vicinity and area of interest. This accelerator can be used in conjunction with city maps to point various moving traffic points as long as they are transmitting GPS data.

New Accelerator for Time Series Data Analytics improves decision making with cognitive and predictive analytics.

The Accelerator for Time Series Data Analytics has been used many years as a research asset in healthcare applications, scientific applications, and transportation applications. The new Time Series accelerator Data Analytics provides a number of statistical and predictive analytic operators to speed development of analytic applications.

Operators include:

New toolkit for Complex Event Processing

A new complex event processing operator makes it much simpler to create complex event processing applications.

New toolkit for IBM InfoSphere Server integration improves interoperability between Extract, Transform and Load (ETL) jobs and Analytic jobs.

IBM InfoSphere DataStage Integration Toolkit

IBM InfoSphere DataStage Integration Toolkit provides operators and commands that facilitate integration between IBM InfoSphere Streams and IBM InfoSphere DataStage .

Integration of InfoSphere DataStage and InfoSphere Streams applications involves flowing data streams between the applications and configuring them to use the data.

By sending data to InfoSphere Streams from IBM InfoSphere DataStage , InfoSphere Streams can perform near real-time analytic processing in parallel to the data being loaded into a warehouse by IBM InfoSphere DataStage . Alternatively, when sending data from InfoSphere Streams to IBM InfoSphere DataStage , the InfoSphere Streams job performs real-time analytic processing, and then forwards the data to IBM InfoSphere DataStage to enrich, transform, and store the details for archival and lineage purposes.

IBM InfoSphere Streams Advanced Text Accelerator provides an operator for running Annotation Query Language (AQL) queries over text documents and plugins for developing AQL queries.

AQL specifies rules for extracting information from text documents. Other IBM products, such as IBM InfoSphere BigInsights™ , also support AQL queries. AQL can be compiled into an Annotation Operator Graph file (AOG file) (.aog file), which is an internal representation of the operator graph that is used by the text analytics engine to annotate the document at run time.

Financial Accelerator continues to provide benefits such as faster time to value, better performance, and greater simplicity for applications used in Financial Services. The Financial Accelerator includes:

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via the IBM website

http://www.ibm.com/able/product_accessibility/index.html

Accessibility features supported by InfoSphere Streams V3.0:

Section 508 of the US Rehabilitation Act

IBM InfoSphere Streams is capable as of December 14, 2012, when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. A US Section 508 Voluntary Product Accessibility Template (VPAT), containing details on the products accessibility compliance, can be requested on the following website

http://www.ibm.com/able/product_accessibility/index.html


Back to topBack to top
 
Top rule
Product positioning
Bottom rule

IBM InfoSphere Streams offers an ultra-high performance-in-motion analytics platform for the real-time analytic processing market. Real time analytic processing is an extension of the online analytic processing (OLAP) market by doing analysis on data in motion instead of on data at rest to provide higher volume and lower latency analysis. It represents a new evolution in the business intelligence market characterized by incredible throughput rates of disparate types of structured and unstructured information that must be processed with millisecond or microsecond latencies using complex correlations and powerful analytics.

A key difference between InfoSphere Streams and other business intelligence offerings, such as OLAP, is that the latter requires data to be at rest before running analytics. However, InfoSphere Streams analyzes data in-motion -- a faster process, since it does not need to be stored on disk. This can lead to ultra-low latencies as compared to existing technologies.

InfoSphere Streams also allows persisting subsets of data or complete data as business demands. In addition, while OLAP offerings are traditionally limited to supporting only structured data, InfoSphere Streams technology can support both structured and unstructured data. While being radically different from existing business intelligence solutions, InfoSphere Streams can efficiently extend and add synergy to existing Business Intelligence offerings. For example, InfoSphere Streams can reuse and continually refine existing analytics expressed in Predictive Model Markup Language (PMML) standards.

InfoSphere Streams V3.0 comes standard with several toolkits and accelerators to help provide quicker time to value. These include Financial Toolkit, Mining Toolkit, Telecommunications Event Data Analytics, Machine Data Analytics, Social Media Analytics, Messaging Toolkit, Internet, Big Data, Complex Event Processing Toolkit, and Advanced Text Analytics.

The real-time analytic market overlaps with the Complex Event Processing marketplace. InfoSphere Streams extends this market by providing the capability to read in and process much higher discrete event throughput rates and continuous streams of information, such as audio feeds from hydrophones or video feeds from television with ultra-low latencies. Furthermore, InfoSphere Streams also provides the incremental capabilities to process unstructured data such as audio, video, text, and EKG.



Back to topBack to top
 
Top rule
Availability of national languages
Bottom rule

Product description            Language        GA date
 
Developer Edition V3.0.0       English         December 14, 2012
IBM InfoSphere Streams NPE     English         December 14, 2012
 V3.0.0
IBM InfoSphere Streams V3.0.0  English         December 14, 2012


Back to topBack to top
 
Top rule
Program number
Bottom rule

Program    VRM                          Program name
number
 
5724-Y95   3.0.0                        IBM InfoSphere Streams


Back to topBack to top
 
Top rule
Offering Information
Bottom rule

Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® website

http://www.ibm.com/software/passportadvantage


Back to topBack to top
 
Top rule
Publications
Bottom rule

No hardcopy publications are shipped with this product.

Soft copy publications shipped with this product include:

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries.



Back to topBack to top
 
Top rule
Technical information
Bottom rule

Specified operating environment

Hardware requirements
Software requirements

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM , such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Compatibility

InfoSphere Streams V3.0 is compatible with applications that were developed for use on InfoSphere Streams V2.0.

Performance considerations

Performance of InfoSphere Streams applications is dependent on many things, including, but not limited to:

InfoSphere Streams V3.0, using quadcore x86 3.0 GHz machines in a cluster, an application with simple analytics, and WebSphere MQ Low Latency Messaging using InfiniBand (IB), with 256-byte tuples, achieved a throughput of over one million tuples with just two machines instead of using six machines as in V1.0.

Any performance data contained herein was determined in a controlled environment. Therefore, the results obtained in other operating environments may vary significantly. Some measurements may have been made on development-level systems and there is no guarantee that these measurements will be the same on generally available systems. Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment.

Planning information

Customer responsibilities

Successful application operation and management of InfoSphere Streams is the responsibility of the user. Examples of those responsibilities include:

Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express® . Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available.

Packaging

Note: InfoSphere Streams includes development tools ( InfoSphere Streams Studio), runtime ( InfoSphere Streams Runtime), and toolkits (mathematics, text, mining, and financial markets toolkits).

IBM InfoSphere Streams V3.0

Security, auditability, and control

IBM InfoSphere Streams uses the security and auditability features of the Linux operating system and, optionally, may use Security Environment Linux (SE Linux ).

Security and auditability features of IBM InfoSphere Streams are:

Some of the security functions of IBM InfoSphere Streams depend on SE Linux .

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



Back to topBack to top
 
Top rule
Ordering information
Bottom rule

This product is only available via Passport Advantage . It is not available as shrinkwrap.

Product information

Licensed function title             Product group   Product
                                                    category
 
IBM InfoSphere Streams              IBM InfoSphere  IBM InfoSphere
                                     Streams         Streams
IBM InfoSphere Streams Developer    IBM InfoSphere  IBM InfoSphere
 Edition                             Streams         Streams
IBM InfoSphere Streams for          IBM InfoSphere  IBM InfoSphere
 Non-Production Environment          Streams         Streams
Program name                          PID        Charge unit
                                      number     description
 
IBM InfoSphere Streams                5724-Y95   Per Resource
                                                  Value Unit
IBM InfoSphere Streams Developer      5724-Y95   PA Per
 Edition                                          Authorized User
IBM InfoSphere Streams for            5724-Y95   Per Resource
 Non-Production Environment                       Value Unit

Charge metrics definitions

Authorized User

Authorized User is a unit of measure by which the program can be licensed. An Authorized User is a unique person who is given access to the program. The program may be installed on any number of computers or servers and each Authorized User may have simultaneous access to any number of instances of the program at one time. Licensee must obtain separate, dedicated entitlements for each Authorized User accessing the program in any manner directly or indirectly (for example, via a multiplexing program, device, or application server) through any means. An entitlement for an Authorized User is unique to that Authorized User an may not be shared, nor may it be reassigned other than for the permanent transfer of the Authorized User entitlement to another person.

Note: Some programs may be licensed where devices are considered users. In that case, the following applies. Any computing device that requests the execution of or receives for execution a set of commands, procedures, or applications from the program or that is otherwise managed by the program is considered a separate user of the program and requires an entitlement as if that device were a person.

Resource Value Unit (RVU)

RVU is the unit of measure by which this program is licensed. RVU entitlements are based on the quantity of a specific designated measurement for the given program. A Proof of Entitlement (PoE) must be obtained for the appropriate number of RVUs required for your environment as defined by the specific program terms. The RVU entitlements are specific to the program and may include, but are not limited to the following: Client Devices, data source records, messages, and servers, and may not be exchanged, interchanged, or aggregated with RVU entitlements of another program. To understand these benefits of RVU licensing, and to determine how many RVUs to obtain for the program, contact your IBM representative.

RVU table

Minimum Cores          Maximum Cores          RVUs per Core
 
1                      10                     600
11                     100                    300
101                    250                    150
251                    500                    100
501                    1,000                  75
1,001                  max                    25

Passport Advantage program licenses

IBM InfoSphere Streams

Part description                                         Part
                                                         number
 
IBM InfoSphere Streams Developer Edition
IBM InfoSphere Streams PA Per Authorized User Annual SW  E0AY6LL
 S&S Rnwl
IBM InfoSphere Streams PA Per Authorized User Lic + SW   D0H5BLL
 S&S 12 Mo
IBM InfoSphere Streams PA Per Authorized User SW S&S     D0H5CLL
 Reinstate 12 Mo

IBM InfoSphere Streams

Part description                                         Part
                                                         number
 
IBM InfoSphere Streams
IBM InfoSphere Streams per Resource Value Unit Annual    E0F5ZLL
 SW S&S Rnwl
IBM InfoSphere Streams per Resource Value Unit Lic + SW  D0V9GLL
 S&S 12 Mo
IBM InfoSphere Streams per Resource Value Unit SW S&S    D0V9HLL
 Reinstate 12 Mo

IBM InfoSphere Streams

Part description                                         Part
                                                         number
 
IBM InfoSphere Streams for Non-Production Environment
InfoSphere Streams Non-Production Environment RVU        E0F5YLL
 Annual SW S&S Rnwl
InfoSphere Streams Non-Production Environment RVU Lic +  D0V9ELL
 SW S&S 12 Mo
InfoSphere Streams Non-Production Environment RVU SW     D0V9FLL
 S&S Reinstate 12 Mo

Passport Advantage supply

Program name/description                                 Part
                                                         number
 
Developer Edition V3.0.0
IBM InfoSphere Streams Developer Edition V3.0 for Linux  BB1DFEN
 English Media Pack
IBM InfoSphere Streams NPE V3.0.0
IBM IS Streams for Non-Production Environment V3.0       BB1DEEN
 Linux English Media Pack
IBM InfoSphere Streams V3.0.0
IBM InfoSphere Streams V3.0 for Linux English Media      BB1DDEN
 Pack

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

IBM InfoSphere Streams V3.0.0

Entitled maintenance        Media packs description     Part
offerings description                                   number
 
IBM InfoSphere Streams per  IBM InfoSphere Streams      BB1DDEN
Resource Value Unit         V3.0 for Linux English
                            Media Pack

IBM InfoSphere Streams NPE V3.0.0

Entitled maintenance        Media packs description     Part
offerings description                                   number
 
IBM InfoSphere Streams for  IBM IS Streams for          BB1DEEN
Non-Production Environment  Non-Production Environment
per Resource Value Unit     V3.0 Linux English Media
                            Pack

Developer Edition V3.0.0

Entitled maintenance        Media packs description     Part
offerings description                                   number
 
IBM InfoSphere Streams      IBM InfoSphere Streams      BB1DFEN
Developer Edition per       Developer Edition V3.0 for
Authorized User             Linux English Media Pack

Withdrawal of previous Passport Advantage part numbers

Effective November 16, 2012, IBM will withdraw from marketing the following products licensed under the IBM International Program License Agreement. A replacement product and availability date is listed if one is available.

Withdrawn products        Replacement products
Part     Product name         Part    Product name         Avail.
no.                           no.                          date
 
5724-Y95 IBM InfoSphere
          Streams
E0AXCLL  IBM InfoSphere       E0F5ZLL IBM InfoSphere       11/13/12
          Streams Per                  Streams per
          Resource Value Unit          Resource Value Unit
          Annual SW S&S Rnwl           Annual SW S&S Rnwl
E0AY5LL  IBM InfoSphere       E0F5YLL InfoSphere Streams   11/13/12
          Streams Per                  Non-Production
          Resource Value Unit          Environment RVU
          Annual SW S&S Rnwl           Annual SW S&S Rnwl
D0H59LL  IBM InfoSphere       D0V9ELL InfoSphere Streams   11/13/12
          Streams Per                  Non-Production
          Resource Value Unit          Environment RVU Lic
          Lic + SW S&S 12 Mo           + SW S&S 12 Mo
D0H3YLL  IBM InfoSphere       D0V9GLL IBM InfoSphere       11/13/12
          Streams Per                  Streams per
          Resource Value Unit          Resource Value Unit
          Lic + SW S&S 12 Mo           Lic + SW S&S 12 Mo
D0H5ALL  IBM InfoSphere       D0V9FLL InfoSphere Streams   11/13/12
          Streams Per                  Non-Production
          Resource Value Unit          Environment RVU SW
          SW S&S Reinstate 12          S&S Reinstate 12 Mo
          Mo
D0H3ZLL  IBM InfoSphere       D0V9HLL IBM InfoSphere       11/13/12
          Streams Per                  Streams per
          Resource Value Unit          Resource Value Unit
          SW S&S Reinstate 12          SW S&S Reinstate 12
          Mo                           Mo

Orders for these part numbers will not be accepted after the stated effective date of withdrawal, nor will normal marketing activities or educational support be available unless previous agreement exists between the customer and IBM .



Back to topBack to top
 
Top rule
Terms and conditions
Bottom rule

The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

Licensing

IBM International Program License Agreement including the License Information document and PoE govern your use of the program. PoEs are required for all authorized use.

Part number products only, offered outside of Passport Advantage , where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

License Information form numbers
Program name                              Program    Form number
                                          number
 
IBM InfoSphere Streams V3.0 (Trial)       5724-Y95   L-JPRE-8Y7JTS
IBM InfoSphere Streams Developer Edition  5724-Y95   L-JPRE-8Y73M2
 V3.0
IBM InfoSphere Streams for                5724-Y95   L-JPRE-8Y73JA
 Non-Production Environment V3.0
IBM InfoSphere Streams V3.0               5724-Y95   L-JPRE-8Y6S8K

The program's License Information will be available for review on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product version or release will be available for a minimum of five years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM , including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

For clarification, note that if for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that for programs acquired under the IBM International Passport Advantage Agreement, this term applies only to your first acquisition of the program.

Volume orders (IVO)

No

Passport Advantage applies

Yes, and through the Passport Advantage website at

http://www.ibm.com/software/passportadvantage

This product is only available via Passport Advantage . It is not available as shrinkwrap.

Usage restriction

Yes. For additional information refer to the License Information Document that is available on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
International Passport Agreement
Software Subscription and Support applies

Yes. Software Subscription and Support is included with licenses purchased through Passport Advantage and Passport Advantage Express . Product upgrades and technical support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
Other terms
System i Software Maintenance applies

No

Educational allowance available

Not applicable.

Statement of good security practices

IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered destroyed or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.



Back to topBack to top
 
Top rule
IBM Electronic Services
Bottom rule

IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM . Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.



Back to topBack to top
 
Top rule
Prices
Bottom rule

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner, or authorized IBM Business Partner for Software ValueNet® , if applicable. Additional information is also available at

http://www.ibm.com/software/passportadvantage

Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM , you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller


Back to topBack to top
 
Top rule
Order now
Bottom rule

To order, contact your local IBM representative or your IBM Business Partner.

To identify your local IBM Business Partner or IBM representative, call 1 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.

Phone: 800-IBM-CALL (426-2255)
Fax: 800-2IBM-FAX (242-6329)

For IBM representative: callserv@ca.ibm.com

For IBM Business Partner: pwswna@us.ibm.com

Mail:          IBM Teleweb Customer Support
               ibm.com® Sales Execution Center, Americas North
               3500 Steeles Ave. East, Tower 3/4
               Markham, Ontario
               Canada
               L3R 2Z1
Reference:     YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

BigInsights and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, InfoSphere, DataStage, WebSphere, Passport Advantage, Express, DB2, ValueNet and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/