IBM WebSphere Voice Response V4.2.3 delivers adapterless VoIP and WVR for AIX 4.2.0 withdrawnIBM United States Software Announcement 206-080
April 11, 2006
|At a glance|
WebSphere Voice Response (WVR) for AIX V4.2.3 supports:
- Connection to a Voice over Internet Protocol (VoIP) network without the need for an additional PCI hardware adapter
- Network Equipment Building Standards (NEBS)-compliant BladeCenter T chassis
Existing WVR V4.2 clients can install WVR V4.2.3 as a PTF upgrade.
WVR for AIX V4.2.3 continues to support:
- AIX 5.3 and AIX 5.2
- IBM System p5 servers (with some limitations)
- Logical Partitioning (with some limitations)
- IBM Support Assistant (ISA)
- WebSphere Voice Toolkit V6.0.1 available as a Web download, rather than on CD-ROM in the program media pack
- WebSphere Voice Server (WVS) V5.1.3 (with some limitations) and continued support for WVS V4.2
The optional Unified Messaging for WVR is unchanged in this modification release. Remaining at V4.2 level, it delivers:
- Compatibility with WVR V4.2 and V4.2.3
- Messaging support and mailbox repositories for voicemail, fax, and e-mail
- Operation with Session Initiation Protocol (SIP), fax, and AIX V5.2
- Voice interface supporting VoiceXML V2.0
For ordering, contact:
Your IBM representative or IBM Americas Call Centers at
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WebSphere® Voice Response for AIX® V4.2.3 (WVR V4.2.3) offers an application services platform and an Interactive Voice Response (IVR) system for medium and large enterprises, telcos, and service providers. The IVR system delivers telephony connection for WebSphere Voice Server.
WVR V4.2.3 modifies and upgrades WVR for AIX V4.2 (WVR V4.2) by enabling connection to a VoIP network without an adapter. WVR will therefore run on an IBM BladeCenter® with AIX. Refer to the Hardware requirements section for details.
WVR V4.2.3 continues to provide the functions included in WVR V4.2. Some limitations apply to the update in WVR V4.2.3. Refer to the Description section for details.
The WVR 4.2.0 Media Pack will be withdrawn from marketing on May 12, 2006, and is replaced by the WVR 4.2.3 Media Pack.
Product and release Support withdrawal date WVR 4.2.0 Media Pack (BK05INA) September 30, 2007
Unified Messaging for WVR, the separately orderable option for WVR, remains at level 4.2 and is supported with WVR V4.2.3.
The following skills are necessary to install, configure, and commission WVR V4.2.
- Telephony skills to connect the product to a public switched telephone network (PSTN) switch or networking skills to connect to VoIP network
- UNIX®/AIX skills for software installation and configuration
One of the following programming skill sets:
- VoiceXML, Call Control eXtensible Markup Language (CCXML), Rational®, and Eclipse-based application development skills
- Rational and Java programming skills for using Java programming interfaces in WVR
- WVR and C/C++ skills for programming in State Tables and Custom Servers
If these skills are not available in your organization, contact an IBM Certified Voice Systems
Business Partner or a WebSphere software specialist for more information.
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|Planned availability dates|
- April 11, 2006 (electronic software delivery)
- May 5, 2006 (media and documentation)
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VoIP telephony using Session Initiation Protocol (SIP): With WVR V4.2.3 you can connect to a VoIP network without a hardware adapter card.
VoIP features include:
SIP Support for VoIP signalling:
- TCP or User Datagram Protocol (UDP) compliant to industry standard RFC 3261
- Transmitted and received through the system Ethernet port (using the AIX TCP/IP stack)
- Connections to soft phones, hard phones and proxies that conform to SIP RFC 3261
Real Time Protocol support for VoIP media:
- Support for Real Time Protocol/Real Time Control Protocol (RTP/RTCP), using UDP compliant to industry standard RFC 1889
- RTP/RTCP media transmitted and received through the system Ethernet port (using the AIX TCP/IP stack)
- Codec for uncompressed G.711 only (A-law and mu-law)
- DTMF send/receive keys using audio tones or RTP payload packets that are RFC2833 (Telephone Event) compliant
- No support for echo cancellation
- Existing and new State Table, Java, VoiceXML, and CCXML applications can be used with SIP.
- Many applications require no change. Others can be extended to exploit SIP capabilities.
- The tagged string interface between SIP and applications allows access to SIP headers (diversion, from, to, request, alang, final response and subject header (on bye)).
- Inbound and outbound calls.
- Blind and supervised call transfer.
- Reinvite from remote party allowing mid-call changes to session characteristics.
Blind notify for Message Waiting Indication (MWI) control.
Note: WVR V4.2 base retains a numeric numbering plan for subscriber profiles and called/calling numbers. Therefore, some solutions such as Unified Messaging may require a SIP proxy or gateway with a numeric numbering plan to provide called/calling number information.
Logical partitioning: WVR V4.2.3 supports the dynamic logical partitioning (DLPAR) environment on AIX 5.3 with IBM System p5 servers. WVR V4.2.3 may be installed in a maximum of two LPARs running in the same System p5 server. LPAR is supported only with AIX 5.3. Micro-Partitioning is not supported. It is recommended that each WVR V4.2.3 production system instance be assigned a minimum of two processors for each LPAR. Virtualization is not supported. The DTTA and DTEA adapters support LPAR but the following adapters do not support LPAR:
- DTXA adaptor
- SS8 SS7 adapter
- Brooktrout TR1034 FAX adapter
WVS V5.1.3 support: WVR V4.2.3 complements WVS V5.1.3 and makes it possible to create integrated Web and telephone self-service access to your business data and processes. The following limitations may affect applications using WVS V5.1.3:
- Java Speech Grammar Format (JSGF) grammars or precompiled finite state grammars (FSG) are not supported.
- Built-in grammars are updated and supplied by WVS, not WVR. Support for user-modifiable built-in grammars is removed. Continued use of built-in grammars may require VoiceXML application changes.
- WVS V4.2 natural language understanding (NLU) is not supported.
- Not all national languages that were supported in WVS V4.2 are supported in V5.1.
- The http-equiv declaration in Speech Recognition Grammar Specification (SRGS) grammars is not supported.
- Only two-part language identifiers are supported in VoiceXML documents and grammar files.
- End-pointed audio recording of user's utterance during speech recognition is not supported.
- Java or State Table applications are not supported for use with WVS V5.1.
Unified Messaging: Unified Messaging for WVR is an optional, separately orderable component of the WVR product. Unified Messaging is unchanged from the previous release so it remains at the V4.2 level. It uses the scalability features offered by WVR V4.2.3.
On demand feature: You can manage your licenses using Licence Use Management (LUM) tools. Because licenses can be shared across multiple servers and sites, you can respond to immediate demands on your systems and allocate channels on systems that need them. The licenses are enabled when the channels are enabled.
Choice of channels for on demand access: WVR V4.2 includes VoiceXML and CCXML industry-standard programming environments that handle voice call processing and telephony channel control. It can be integrated with an application server, such as WebSphere Application Server, to deliver voice-enabled On Demand Business solutions. You can include WVS for speech-enabled applications using speech recognition or text-to-speech. If required, WVR V4.2 and WVS can be used for non-IBM application server solutions.
Contact/call center solutions: WVR for AIX is the self-service channel in many contact and call center solutions. It can be deployed either behind the call center switch, or in front of the PBX or automatic call distribution (ACD) switch. Most call center deployments deploy WVR behind the switch. WVR is deployed in front of the switch where a significant percentage of calls are completed in the IVR application, or where the WVR is used to provide call steering across several call centers. With VoIP SIP support, you can also use WVR in IP contact/call center solutions. You can use WVR in conjunction with products from the main Computer Telephony Integration (CTI) suppliers.
Service provider on demand voice services platform: WVR for AIX is a proven platform for delivering solutions to service providers.
- An open platform running UNIX with CCXML and VoiceXML industry-standard programming environments and IVR programming environments for its existing clients.
- Resilient and highly scalable, running on IBM System p5 550 and BladeCenter T chassis, meeting Network Equipment Building Standards (NEBS) compliance.
- Highly scalable to 480 channels per server when using DTTA adapters. Such systems can be clustered for large installations.
- Highly scalable and redundant SS7 software for use in service provider networks.
- Support for next-generation SIP networks with existing applications and services. Access to signaling information allows development of new and enhanced services.
- Support for mass-calling applications.
- Scalable, redundant, and resilient centralized application management using application servers for VoiceXML applications.
- IBM HACMP and WebSphere Voice Response Single System Image (SSI) clusters for state table and custom server applications.
SS7 support: The E1 SS7 solution used by WVR 3.1 is withdrawn by SS8 Networks Incorporated. It is not supported on WVR V4.2. D7. The new software from SS8 Networks, Inc., works on the same hardware but uses a new software stack and supports both ANSI (T1) and ITU (E1) versions of SS7. PRPQ 7J0465 is required for SS7 support in WVR V4.2
- PRPQ 7J0465 replaces PRPQ 7J0426 for SS7 E1 (worldwide, except for U.S.and Japan). WVR 4.2.3 supports the same SS7 E1 switches and networks as WVR V3.1.
- The SS7 Call Manager (program number 5724-F79) is no longer required when using the SS7 PRPQ 7J0465.
- Reuse of E1 hardware adapters from previous solutions.
- Improved scalability from 1400 to 2304 (T1) or 2880 (E1) channels.
- Support for previous SS7 function with ITU-ISUP Generic as main switch connection
- Support for T1 ANSI (generic and MCI variant) networks.
- Support for E1 ITU 1997, ITU White Book (1992, 1993), CCITT Blue Book (1988).
- Standard T1 or E1 link is for signaling; no support the for the older serial V35, with insufficient bandwidth for 2000 channels. Newer VoIP transports are not supported
- The SS8 D7 product has a different redundancy strategy from the previous version. Two links, SS8 cards and D7 stacks, are both active (load-sharing) at all times; if one is lost, the other is ready with no loss of calls.
- QSig Protocol. WVR V4.2 supports inbound and outbound calls and message waiting indicator using the QSig protocol.
- R2MFC Korean. WVR V4.2 supports the R2MFC Korean protocol. Note that this is the Korean variant only. "Standard for Signalling System R2," KTS-1K-0029 (1992).
CCXML V1.0 support
- Use of CCXML is optional. Existing applications not using CCXML do not need to change.
- CCXML enables XML-based call control for enterprise and service-provider applications and enables all applications to be stored on central Web or application server for reliability and redundancy.
- CCXML enables the routing of incoming calls to specific applications based on ANI or DNIS, thus simplifying the configuration on base Voice Response platform.
- CCXML can be used with VoiceXML V2.0 or 2.1 and Java applications with basic inbound and outbound calls handled by CCXML.
- CCXML Browser parses all the tags according to the level W3C standards it supports.
- The WVR signaling process can pass extra protocol data, such as ISDN and SS7 information elements and SIP header information (in tags using ECMA script) on incoming calls to CCXML applications.
- The WVR signaling process can present calls in alerting to CCXML applications where protocol permits, enabling playing of announcement messages to caller without the caller being connected and caller being charged (including early media support).
- CCXML enables specification of a channel group on an outbound call to select which protocol to make the outbound call.
- Support is available for CTI products for contact center, call-center applications, and solutions.
- CCXML is responsible for call handling within an application and can call out to CTI products.
The WebSphere Voice Toolkit provides a CCXML editor as the recommended method of creating CCXML applications. It enables CCXML to be developed using the same tooling as VoiceXML and Speech Grammar development.
Limitations: Some tags, for example "conference," which have no functional support in WVR V4.2, return no-ops. For more information, refer to WebSphere Voice Response for AIX: Using the CCXML Browser (SC34-6368).
Echo cancellation: Echo cancellation on the DTTA adapter delivers capability and reduces cost, without the need for external echo canceller boxes. Features include:
- Removes the mandatory requirement for an initial force play convergence prompt, although this is still recommended for optimum performance
- Delivers improved echo cancellation during the call on account of the continuous convergence up to 32 msec echo delays
- Removes possibility of failure of initial calibration due to excessive echo (previously, echo cancellation within the call was unusable if the initial calibration failed)
- Delivers improved overall echo cancellation (smaller echo residual signal means improved voice recognition and more reliable barge-in)
Scalability of VoiceXML to 480 channels with DTTA adapters
- Simple VoiceXML V2.0/2.1 applications, with no speech recognition or text to speech, can be supported on a single server with four 1.5 GHz processors.
- More complex applications with speech recognition or text to speech can be supported with 480 channels of telephony on a single server but with VoiceXML V2.0/2.1 browsers and WVS systems distributed across other servers.
Migration: If you are migrating large system environments that are available 24 x 7 from earlier releases of WVR to WVR V4.2, or earlier releases of Unified Messaging for WVR to V4.2, they must first be upgraded to AIX V5.2 ML2 and HACMP V5.1 (if applicable), respectively, to minimize downtime. As part of a planned migration only, WVR V3.1 and Unified Messaging for WVR V3.1 are immediately supported in production under AIX V5.2 ML2, provided they are at current PTF levels before any AIX upgrade. Do not install new features while WVR V3.1 is running on AIX V5.2.
PCI fax card: The Brooktrout fax card (TR114), withdrawn from marketing by Brooktrout, is not hardware-compatible with current System p5 servers. It is replaced with a new Brooktrout card (TR1034) with similar function. WVR V4.2 supports one TR1034 Fax card (30 channels). WVR V3.1 code that supports the old TR114 fax card is not removed.
WebSphere Voice Toolkit: You can download the WebSphere Voice Toolkit V6.0.1 from
The Voice Toolkit is no longer included on CD in the WVR 4.2.3 Media Pack.
The toolkit supports the CCXML 1.0 and the VoiceXML 2.1 specifications, and includes a grammar editor, pronunciation builder, and an audio recorder. You can configure a development environment to create, test, and debug custom voice portlets using VoiceXML 2.0 or 2.1. Other features of the toolkit include:
- The ability to debug your portlets using the local debugging environment
- The ability to create VoiceXML applications using the new Communication Flow Builder
- An editor that can handle both CCXML and VoiceXML source code
- A conversion wizard to assist you in migrating any VoiceXML 1.0 applications to 2.0 or 2.1
- An integrated VoiceXML 2.1 Application Simulator and Debugger
- Integrated concatenative text-to-speech (CTTS) and speech recognition engines
The toolkit editor also includes a wizard that allows you to select and customize Reusable Dialog Components (RDC) written to the VoiceXML 2.0 or 2.1 specification. These RDCs contain pretested code for commonly used functions such as credit card type, currency, date information, and so on.
Accessibility by people with disabilities
WebSphere Voice Response for AIX has three types of users:
Telephone callers: These are the users of applications that clients create to run on WVR. They make up the vast majority of the WVR user population. They do not interact with any GUIs, only with the telephone user interfaces provided by the applications. These telephone user interfaces are fully accessible to people with no or low vision and, if speech recognition is implemented, to people with manual disabilities. Telephony devices for the deaf are supported in addition to ordinary phones. For any caller able to use a telephone, WVR provides full accessibility to your data.
Application developers: Interfaces (or voice applications) are created by application developers who use standard application development tools to access the Java and XML application programming interfaces that WVR supports. WVR uses Eclipse-based tools.
System administrators: WVR systems and applications are managed and monitored by systems administrators who use a variety of user interfaces to perform their tasks. Systems running VoiceXML applications are fully accessible. For systems running State Table applications some tasks can be performed using either a GUI or the command line, while others can be performed only using the GUI.
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The following educational offerings are available as classroom course:
Course Course title number Defining and SW093 Developing SRGS Grammars IBM WebSphere(R) Voice SW067 Response for AIX(R) Application Development IBM WebSphere Voice SW064 Response for AIX Installation and System Administration Introduction to Voice SW720 Technology Unified Messaging for SW065 IBM WebSphere Voice Response WebSphere Voice Server V5.1 SW085 Installation and System management WebSphere Voice Server SW089 VoiceXML Application Development
IBM Global Services, IT Education Services, provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM IT Education Services Web site
Refer to the IBM IT Education Services Web site for information on course locations and availability dates.
Call IBM IT Education Services at 800-IBM-TEACH (426-8322) for catalogs,
schedules, and enrollments.
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Product information is available via the Offering Information Web site
Also, visit the Passport Advantage® Web site
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A publications CD-ROM containing documentation in PDF and HTML formats is included with the program media. The WVR publications are also available from the IBM Publications Center on the Web at
The publications are available online free of charge. You may view or
download these titles without having to place them in a shopping cart and
without providing any information about yourself.
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Specified operating environment
WebSphere Voice Response for AIX V4.2.3
- System p5 server with IBM DTTA (feature number 6312 and 6313) for trunk connection
- System p5 server or BladeCenter® without an adapter for VoIP connection
The WVR for AIX licensed program runs on selected models of System p5 and BladeCenter systems. These may be rack-mounted telephony servers or workstation entry servers, depending on the performance and channel requirements. Smaller System p5 client systems can be used for voice application development.
WVR V4.2.3 can operate with AIX V5.2 or V5.3. Customers should ensure that the system unit planned for use operates with AIX V5.2 or V5.3. AIX V5.3 is required for BladeCenter systems
Connectivity with the telephone network is provided directly from System p5 models with PCI bus
- Trunk connection requires DTTA (feature number 6312 and 6313).
- VoIP connection does not require a specialized adapter. Standard network connection is used.
Support for p5 and pSeries® systems with DTTA: For selected pSeries models, adapters are inserted within a special cassette referred to as the Blind Swap Cassette (for example, pSeries 650 Model 6M2 and 7311-D10 I/O Drawer). For these models you can order DTTA within its carriage under feature #6313. All other models require the DTTA without the Blind Swap cassette orderable under feature #6312.
- p5 520 (for example, 9111-520 or 9131-52A) with up to 3 x DTTA (#6312) per LPAR (maximum 2)
- p5 550 (for example, 9113-550 or 9133-55A) with up to 4 x DTTA (#6312) per LPAR (maximum 2)
- p5 570 (9117-570) with up to 4 x DTTA (#6312) per LPAR (maximum 2); all DTTA adapters must be placed in the pSeries 7311-D20 I/O Drawer)
- pSeries 615 Models 7029-6C3 and 7029-6E3 with up to 4 x DTTA (#6312)
- pSeries 630 Models 7028-6C4 and 7028-6E4 with up to 4 x DTTA (#6312)
- pSeries 650 Model 7038-6M2 with up to 4 x DTTA (#6313)
- pSeries 7311-D20 I/O Drawer with up to 4 x DTTA (#6312) available on pSeries 650-6M2, pSeries 630-6C4, p5-520, 550, and 570
- pSeries 7311-D10 I/O Drawer with up to 3 x DTTA (#6313) available on pSeries 650-6M2
- IntelliStation® 9114 Model 275 with up to 1 x DTTA (#6312)
For more information, refer to Software Announcement 203-208 , dated August 26, 2003.
DTXA was withdrawn from marketing in June 2004 but is still supported on the same system units as WVR for AIX V3.1, except where that system unit does not support AIX V5.2. For further information refer to Software Announcement 202-154 , dated June 21, 2002. DTXA is also supported on the p5 520 and p5 550, but not in an LPAR environment.
DTEA is still supported on the same system units as WVR for AIX V4.2.2,. For further information refer to Software Announcement 206-009 , dated January 17, 2006.
Adapter compatibility: DTTA and DTEA can be mixed in system units in any combination up to a total of three or four adapters respectively. The same is true of DTXA and DTEA together, but DTTA and DTXA adapters must not be mixed in the same system unit.
Mixing of DTTA, DTXA, and DTEA in the same system unit allows applications to use double trunk where calls between VoIP and PSTN can be bridged; for example, in IP Call Centers. Note that a single DTEA can support 96 channels when configured for T1 (U.S./Japan) and 120 channels for E1 (rest of the world). Like DTXA and DTTA, each DTEA adapter provides support for four telephony trunks.
For installations where there is more than one DTXA, DTTA, or DTEA card in the same system unit a top connector cable is required to connect all adapters that are used by WVR V4.2 in the same system unit. This cable, known as the H.100 bus cable, is available in two lengths, one with four drops and another with eight drops. For all but the largest configurations that also use fax adapters, or if adapters are installed in adjacent slots, the four drop cable will usually be suitable. This cable can be ordered using one of the following options:
- At the same time as the p5 system unit is ordered with the appropriate feature number. For example, p5-520 feature #2877 H.100, four-drop cable, or p5-550 feature #4353 H.100, eight-drop cable.
- As an MES on an existing system unit using the same feature numbers.
- Directly from a telephony cable supplier.
Support for BladeCenters and p5 without an adapter for VoIP connection
- BladeCenter JS20
- BladeCenter JS21
- p5 520 (for example, 9111-520 or 9131-52A)
- p5 550 (for example, 9113-550 or 9133-55A)
- p5 570 (9117-570)
Capacity planning for adapterless configurations has to account for the processing otherwise done by the DTTA adapter. Each adapterless system instance must be assigned a minimum of two processors for each LPAR. (A development system with fewer than 30 channels may be supported by a single processor). An p5 550 (9113-550) with 2*1.9 GHz processors can support 240 channels of a simple state table application. Additional factors in capacity planning are the use of DTMF detection and compression.
- DTMF detection: The system unit's processors are used for DTMF detection. This cost can be avoided if the VoIP network supplies DTMF send/receive keys using RTP payload packets: RFC2833 (Telephone Event).
- Compression: WVR can store voice data in its database using 5:1 compression. Voice is sent uncompressed (G711) over the VoIP network; therefore, the system unit's processors need to carry out the required compression and decompression on record and playback respectively.
Adapterless configurations have the following double-trunking capabilities:
- Calls can be double-trunked between adapterless connections using the Trombone Custom Server
- Adapterless connections can coexist with Digital Trunk Extended Adapter (DTXA) or DTTA in the same system unit, allowing hybrid PSTN/VoIP configurations in, for example, IP Call Centers. However calls cannot be double-trunked between adapter and adapterless connections
- Coexistence with DTEA (hardware VoIP adapter) is not supported.
Unified Messaging for WVR: WVR V4.2.3 is a prerequisite for Unified Messaging for WVR. There are no additional hardware requirements for the Unified Messaging option other than the requirements for WVR V4.2.3.
WebSphere Voice Toolkit V6.0.1: The WebSphere Voice Toolkit has been upgraded to V6.0.1. It is available only by Web download.
To run the WebSphere Voice Toolkit, the following system configuration is required:
- Minimum of an Intel® Pentium® III processor at 800 MHz, or equivalent (1.0 GHz recommended).
- 1 GB RAM.
- Display adapter setting of at least 256 colors and 1024 x 768 resolution.
- Minimum of 800 MB free disk space (in addition to the disk space requirement for the Rational® environment), plus additional space for the installation options that you select. For installation purposes, an additional 800 MB of temporary space is required.
- Sound card with speakers.
- Microphone (if you want to record speech).
WVR for AIX V4.2.3: Mandatory installation requirement: Telephony or networking skills for connection to networks
Mandatory software requirement: AIX V5.2 (5765-E62) with minimum Maintenance Level 2 or AIX V5.3 (5765-G03) with minimum Maintenance Level 2. LPAR and BladeCenters are supported only on AIX 5.3. System units with telephony adapters installed must use a 32-bit kernel.
Optional software requirements:
- HACMP, V5.1 for clients requiring high availability using a redundant NFS and DB2® server
- Visual Age C++, V6.0 compiler for custom server development
- IBM WebSphere Voice Server V4.2 or V5.1.3 for clients who require text-to-speech and voice recognition
- WebSphere Application Server
- Communications Server for AIX, V6.1 for host communication using terminal emulation
- JAWS screen reader on a PC for accessibility; for more information visit
Unified Messaging for WVR V4.2: The optional Unified Messaging for WVR remains at the V4.2 level. It functions the same with WVR V4.2.3 as it does with WVR V4.2.
Mandatory software requirement: WVR for AIX V4.2.3 (5724-I07)
Optional software requirements:
- SSI servers recommended to use 64-bit support (AIX kernel) and JFS2.
- WebSphere MQSeries®, V5.3; required only if you want to use the XML provisioning capability provided by Unified Messaging for WVR. You must purchase a WebSphere MQSeries license.
- J2EE 1.3-compliant Web application server software to host the Unified Messaging for WVR Voice interface; for example, WebSphere Application Server V5.0.
- Local Number Portability (LNP) Server for SMDI. A sample LNP Server is provided.
WebSphere Voice Toolkit V6.0.1
Mandatory software requirements:
- Microsoft Windows XP (with Service Pack 1, or later)
Existing installation of the Rational Software Development Platform 6.0
This includes Rational Web Developer, Rational Application Developer, or Rational Software Architect. The toolkit installation program does not permit installation onto any other platform.
Testing speech recognition and text-to-speech applications is supported using the speech engines provided in the WebSphere Voice Toolkit. These engines support the use of multiple national languages.
Limitations: For additional information refer to Usage restrictions in the Terms and conditions section of this announcement, or to the License Information Document that is available on the IBM Software License Agreement Web site
Customer responsibilities: Software Maintenance, previously referred to as Software Subscription and Technical Support, is included in the Passport Advantage Agreement. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity, with voice and electronic access into IBM support organizations.
Packaging: Package contents include:
- WVR for AIX V4.2 CD-ROM (5)
- WVR for AIX V4.2 Services Updates CD-ROM (1)
- WVR for AIX V4.2 Publications CD-ROM (1)
- WVR for AIX V4.2 Important Information Flyer
The contents of the Unified Messaging for WVR for AIX remain at V4.2 with the contents as follows:
- Unified Messaging for WVR for AIX, V4.2 CD-ROM
- Unified Messaging for WVR for AIX, V4.2 Publications CD-ROM
- Unified Messaging for WVR for AIX, V4.2 Important Information Flyer
Security, auditability, and control
The customer is responsible for evaluation, selection, and implementation of security features,
administrative procedures, and appropriate controls in application systems and communication
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This product is only available via Passport Advantage. It is not available as shrinkwrap.
Product Licensed function title Product group category IBM Unified Messaging for IBM Pervasive WebSphere WebSphere Voice Response Computing Voice Response Division IBM WebSphere Voice Response IBM Pervasive WebSphere for AIX Computing Voice Response Division PID Charge unit Program name number description IBM Unified Messaging for 5724-I07 Mailbox(es) WebSphere Voice Response IBM WebSphere Voice Response 5724-I07 AIX per Port for AIX
Charge metrics definitions:
WebSphere Voice Response for AIX V4.2.3: Per telephony port user
Unified Messaging for WVR V4.2: Per mailbox user
Passport Advantage program licenses
WebSphere Voice Response
Part Part description number WebSphere Voice Response for AIX WS Voice Response PA AIX per D5146LL Port License & SW Maintenance 12 Months WS Voice Response PA AIX per E00A7LL Port SW Maintenance Annual Renewal WS Voice Response PA AIX per Port SW D5148LL Maintenance Reinstatement 12 Months Unified Messaging for WebSphere Voice Response Unified Messaging PA per Mailbox D5207LL License & SW Maintenance 12 Months Unified Messaging PA per Mailbox E00M4LL SW Maintenance Annual Renewal Unified Messaging PA per Mailbox D5209LL SW Maintenance Reinstatement 12 Months
Passport Advantage supply
Part Program name/description number WS Voice Response for AIX V4.2.3 Media Pack English US AIX 5L(TM), V5 CD ROM BA0HVNA Digital Disk -- ISO 9660 Standard V4.2.3
Passport Advantage customer: media pack entitlement details
Customers with active maintenance or subscription for the product listed are entitled to receive the corresponding media pack.
WS Voice Response for AIX V4.2.3
Entitled maintenance Part offerings description Media packs description number IBM WBSP VOICE RESPONSE WS Voice Response for AIX BA0HVNA AIX English U.S. AIX 5L, V5 CD ROM Digital Disk -- ISO 9660 Standard
Withdrawal of previous Passport Advantage part numbers: Effective May 12, 2006, IBM will withdraw from marketing the following products licensed under the IBM International Program License Agreement. A replacement product and availability date is listed if one is available.
Withdrawn products Replacement products Part Part number Product name number Product name 5724-I07 WebSphere Voice Response V4.2.0 BK05INA WebSphere Voice None Response for AIX V4.2
Orders for the part number will not be accepted after the stated effective date of withdrawal, nor
will normal marketing activities or educational support be available unless previous agreement
exists between the customer and IBM.
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|Terms and conditions|
This product is only available via Passport Advantage. It is not available as shrinkwrap.
Licensing: IBM International Program License Agreement. Proofs of Entitlement (PoE) are required for all authorized use.
Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.
This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.
License Information (LI) form numbers
Program Form Program name number number WebSphere Voice Response 5724-I07 WVR: L-AFOS-6JZEU UM: L-AFOS-5Z4EH
On or near the planned availability date, the LI will be available for review on the IBM Software License Agreement Web site
Limited warranty applies: Yes
Warranty: This program includes a warranty for one year from acquisition from IBM or an authorized IBM Business Partner. For one year from acquisition of the program, this warranty provides you with access to databases containing program information and FAQs, including any known fixes to defects, which you can download or otherwise obtain and install.
Program technical support: Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.
Money-back guarantee: If for any reason you are dissatisfied with the program and you are the original licensee, return it within 30 days from the invoice date, to the party (either IBM or its reseller) from whom you acquired it, for a refund.
For programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program.
Copy and use on home/portable computer: No
Volume orders (IVO): No
Passport Advantage applies: Yes and through the Passport Advantage Web site at
Usage restrictions: Yes
Refer to the IPLA LI document for details about terms and conditions or possible usage restrictions.
Software maintenance applies: Yes
Software Maintenance, previously referred to as Software Subscription and Technical Support, is included in the IBM International Passport Advantage Agreement. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service provides voice and electronic access to IBM support organizations.
IBM includes one year of Software Maintenance with the initial license acquisition of each Program acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option, if available.
While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions; and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your IS technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Guide at
Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.
For more information about the Passport Advantage Agreement, visit the Passport Advantage Web site at
iSeries Software Maintenance applies: No
Educational allowance available:
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|IBM Electronic Services|
IBM has transformed its delivery of hardware and software support services to put you on the road to higher systems availability. Electronic Services is a Web-enabled solution that provides an exclusive, no-additional-charge enhancement to the service and support available on the IBM eServer® platform. These services provide the opportunity for greater system availability due to faster problem resolution and preemptive monitoring. Electronic Services comprises two separate but complementary elements: IBM Electronic Services news page and IBM Electronic Service Agent.
Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.
The Electronic Service Agent is no-additional charge software that resides on your IBM eServer system. It monitors events and transmits system inventory information to IBM on a periodic, customer-defined timetable. The Electronic Service Agent tracks system inventory, hardware error logs, and performance information. If the server is under a current IBM maintenance service agreement or within the IBM warranty period, the Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to provide proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they are help answer your questions or diagnose problems.
To learn how Electronic Services can work for you, visit
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The prices provided in this announcement are suggested retail prices for the U.S. only and are provided for your information only. Dealer prices may vary, and prices may also vary by country. Prices are subject to change without notice. For additional information and current prices, contact your local IBM representative.
Passport Advantage: For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available at
Business Partner information: If you are an IBM Business Partner Distributor for Workstation Software acquiring products from IBM, you may link directly to Business Partner pricing information. An ID and password are required (use IBM ID).
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To order, contact the Americas Call Centers or your local IBM representative.
To identify your local IBM representative, call 800-IBM-4YOU (426-4968).
Phone: 800-IBM-CALL (426-2255) Fax: 800-2IBM-FAX (242-6329) Internet: email@example.com Mail: IBM Americas Call Centers Dept. Teleweb Customer Support, 9th floor 105 Moatfield Drive North York, Ontario Canada M3B 3R1 Reference: YE001
The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.
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