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IBM System Storage TS7610 ProtecTIER Deduplication Appliance Express brings data protection to remote offices and midrange environments

IBM United States Hardware Announcement 110-193
July 20, 2010

ENUS110-193.PDF ENUS110-193.PDF

Table of contents
Overview Overview Publications Publications
Key prerequisites Key prerequisites Technical information Technical information
Planned availability date Planned availability date Terms and conditions Terms and conditions
Description Description Pricing Pricing
Product positioning Product positioning Order
now Order now
Product number Product number

(Corrected on November 5, 2010)

The Hardware requirements section has been updated.

(Corrected on August 19, 2010)

The Electrical section under the Operating environment has been updated.

(Corrected on July 21, 2010)

The Compatibility section has been updated.

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At a glance
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IBM System Storage TS7610 ProtecTIER Deduplication Appliance

IBM® System Storage® TS7610 ProtecTIER® Deduplication Appliance Express® is a data protection offering for customers backing up no more than 3 TB of data per week.

For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).



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Overview
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IBM System Storage TS7610 ProtecTIER Deduplication Appliance Express is a preconfigured solution of IBM ProtecTIER deduplication software, powerful server, and high-speed disk storage designed to help customers improve the performance and reliability of backup and recovery operations in remote offices and midrange environments.

IBM System Storage TS7610 ProtecTIER Deduplication Appliance Express includes:

  • IBM ProtecTIER deduplication technology
  • Integrated processing power and disk storage:
    • 2U Enclosure
    • Fits in standard 19-inch rack
    • 12 x 1 TB SATA drives
    • 1 x quad core 2.33 GHz Intel® XEON Processor
  • Virtual Tape Library functionality emulating:
    • Up to 4 virtual TS3500 tape libraries
    • Up to 64 virtual LTO3 tape drives
    • Up to 8,192 virtual tape cartridges
  • Optional ProtecTIER Internet Protocol (IP) replication to electronically replicate to an off-site location to support improved Disaster Recovery capabilities
  • Up to 25 times reduction of data volume through deduplication
  • Function that is non-disruption, easy to deploy, easy to scale

The TS7610 solution is designed to improve backup and recovery operations without making major changes to the existing infrastructure for mid-size and enterprise customers with smaller remote offices that are struggling with rapid data growth.



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Key prerequisites
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IBM System Storage ProtecTIER Entry Edition software is loaded on the IBM System Storage TS7610 ProtecTIER Deduplication Appliance Express to create a TS7610 ProtecTIER Deduplication Appliance solution.

A separate order for System Storage ProtecTIER Entry Edition software is required.



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Planned availability date
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August 6, 2010



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Description
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IBM System Storage ProtecTIER Entry Edition V2.1 software combined with TS7610 ProtecTIER Deduplication Appliance Express is a data deduplication and replication solution that compresses and stores backup data on your disk storage array. This combined software and hardware solution is referred to as TS7610 ProtecTIER Deduplication Appliance Express. The replication function allows ProtecTIER systems to be distributed across sites. To facilitate backup applications that are designed for use with tape storage, TS7610 Express emulates a TS3500 tape library unit containing LTO3 tape drives. This emulation capability is designed to help customers achieve the following operational and throughput efficiencies:

  • Backup window reduction
  • Restoration time reduction
  • Data sharing and resource optimization
  • Operational efficiency
  • Improved sharing of virtual tape libraries across applications and servers

Data management and advanced features

ProtecTIER Entry Edition is designed with the following data management and advanced features.

HyperFactor®

ProtecTIER contains HyperFactor data factoring, or data deduplication, technology. This technology is designed to detect recurring data in multiple backups. The common data is merged into a single instance store, saving disk space needed to store multiple backups without sacrificing performance. HyperFactor is a breakthrough on several fronts:

  • The algorithm used to find the common data between backups does not affect the backup performance of the virtual tape engine.
  • HyperFactor avoids the statistical possibility of data corruption due to hash collisions inherent in products based on hashing algorithms.
  • Merged data is stored in a format that preserves restore performance.

HyperFactor saves space by taking advantage of the fact that only a very small percentage of data actually changes from backup to backup. Incremental backups include all files whose modification dates have changed since the last full or incremental backup; and full backups back up all data, changed or not. The amount of space saved is a function of many factors, but mostly of the backup policies and retention periods, and the variance of the data between them. The more full backups retained on ProtecTIER, and the more intervening incremental backups, the more space that will be saved overall.

Replication

Replication provides system backup across sites. The replication function allows ProtecTIER deployment to be distributed across sites. ProtecTIER systems are connected through your WAN for replication.

Many-to-one replication

ProtecTIER many-to-one replication supports both single node and clustered ProtecTIER configurations. It provides the following functionality and support:

  • Setting replication performance limits - This feature allows the user to set system-wide physical and/or nominal limits in order to indicate to the replication engine the maximal replication transfer rate allowed in the network for a specific repository. The performance limits refer to overall resource consumption of the system, and is reflected on to the network transfer rate. Performance limits are based on the Replication Rate Control mechanism. Current Replication Rate Control (RRC) is used when a user does not provide a time frame and the system replicates continuously. The enhancement is in the rate calculation. The rate calculation uses performance limits to understand the maximum rate possible in both levels of system usage (IDLE, BUSY) and then it normalizes the rate accordingly.
  • Reserving space for hub repository - This feature provides the ability to exclusively assign a fragment of a hub repository's capacity for local backups. In large deployments with many spokes replicating, capacity management done by the user might cause a situation where replication is trying to occupy all the space in hub repository. Since the assumption is that backup has precedence over replication, this feature has been added so that capacity is reserved only for local backup, so that replication cannot be written to this storage fragment. Error notifications appear in the event the capacity reserved for the local backup or the capacity reserved for replication on the repository hub is running out of space.
  • Enhanced monitoring of repository space consumption - This enhancement is displayed in the GUI as a nominal data pie, where a user can get at a glance the proportion of the chart nominal data out of the repository and the internal capacity distribution of replication data versus local backup data and free space.
  • Additional Replication information in Repository's cartridge view - This feature adds cartridge replication properties such as: last update time, destination, etc. to a new replication view that adds replication properties for cartridges which are also displayed in the regular cartridge view. This feature allows the user to see replication properties for a batch of cartridges each in a single row. Sorting capability for the new replication fields was added, to stay on par with the sorting capabilities for the rest of the cartridge fields.
  • Disaster Recovery site replaces production site operation - This feature supports a scenario where a disaster recovery site (the hub) is chosen to replace one of its spokes permanently. The feature allows the user to "take over" the responsibility for the cartridges of the old spoke after running the replace repository wizard from the Replication Manager.
  • Enhanced Timeframe support - This feature enhances the repository timeframe attribute to be a weekly scheduler on a repository level. The timeframe is a set of 30 minute time intervals across a full week. The user chooses at which time interval the replication should run during a single week. The new timeframe also uses the performance limits feature for normalizing the replication rate when in timeframe.
  • Command Line Interface for Disaster Recovery - This feature adds a Command Line Interface (CLI) that allows a user to run complex queries on cartridges and provides cartridge batch move operation during a manual Disaster Recovery (DR) procedure. The feature allows the user to query ProtecTIER in order to obtain a list of cartridges that falls under specific criteria. The query criteria are cartridge replication properties and cartridge location properties.

Replication grid

The replication grid is defined as an entity that supports replication between its members. The replication grid members are ProtecTIER repositories and are configured using a Replication Manager. The Replication Manager is a software component that may be installed on a dedicated host or on a ProtecTIER machine. The Replication Manager should be able to "see" all the members of all the whole network the RM handles on both replication subnets.

A replication grid defines a set of ProtecTIER repositories and actions between them. The Replication Manager is server software that is separately deployed on your WAN or on a ProtecTIER machine. The Replication Manager can manage the configuration of multiple replication grids in an organization. An agent on each PT system (specifically on every node) interacts with the server and maintains a table of its grid's members.

Important: Be sure to coordinate between the replication sites to ensure that the servers at all locations are fully configured before the you use the ProtecTIER Replication Manager GUI to create the replication grid. Consult with Solution Assurance and your IBM representative for assistance and information. Many-to-one replication defines the following two roles in a replication grid:

  • Spoke
    • A backup target that can only replicate to a single hub
    • May not be a target for replication
  • Hub
    • A replication and backup target
    • May receive replication from up to 12 spokes
    • May not replicate to another system except during failback

A group of 1 hub and 1 to 12 spokes is referred to as a topology group. A single grid may include up to eight hubs and therefore up to eight topology groups. Spokes do not need physical connections between them. All repositories need a network connection to the replication manager server.

Supported replication configurations

TS7610 ProtecTIER Deduplication Express systems may participate in topology groups with TS7650 Appliances, TS7650G Gateways, and other TS7610 Express systems.

ProtecTIER Virtual Tape

The ProtecTIER Virtual Tape service emulates traditional tape libraries. By emulating tape libraries, ProtecTIER Virtual Tape enables you to transition to disk backup without having to replace your entire backup environment. Your existing backup application can access virtual robots to move virtual cartridges between virtual slots and drives. The backup application perceives that the data is being stored on cartridges while ProtecTIER actually stores data on a deduplicated disk repository on the storage fabric.

System Storage ProtecTIER Entry Edition emulates up to:

  • 4 virtual TS3500 tape libraries
  • 64 virtual LTO3 tape drives
  • 8,192 virtual tape cartridges
  • 64,000 virtual tape slots
  • 1,022 virtual Import/Export cells

ProtecTIER Manager

The ProtecTIER Manager application can be installed on one or more workstations, enabling you to monitor the status of nodes and clusters in your ProtecTIER system, along with the accompanying repositories and services.

Accessibility by people with disabilities

A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html

Section 508 of the U.S. Rehabilitation Act

The IBM System Storage TS7610 ProtecTIER Appliance Express, Model SM1, is capable as of August 6, 2010, when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via IBM's Web site at

http://www-03.ibm.com/able/product_accessibility/index.html


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Product positioning
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TS7610 ProtecTIER Deduplication Appliance Express fits neatly into IBM's storage and tape product portfolio by expanding data protection offerings to the lower end of mid-size customers.

By enabling you to store up to 25 times more user data on a given amount of physical disk capacity, ProtecTIER greatly changes the economics of data protection.

TS7610 ProtecTIER Deduplication Appliance is designed with capacity, price, performance, function, and RAS characteristics to appeal to the mid-size customer, and to the enterprise customer with data backup and protection requirements in remote offices.

TS7610 ProtecTIER Deduplication Appliance integrates with and is complementary to many other IBM hardware and software offerings:

  • IBM Tivoli® Storage Manager is fully compatible with TS7610 ProtecTIER Deduplication Appliance and can take advantage of a TS7610 ProtecTIER Deduplication Appliance as a target to increase backup performance and reliability.
  • IBM tape systems, such as the TS3500 Tape Library, can be used in conjunction with the TS7610 Appliance to provide a comprehensive end-to-end backup and recovery environment that takes advantage of the strengths of both disk and tape.


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Reference information
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For information on IBM System Storage ProtecTIER Entry Edition V2.1, refer to Software Announcement 210-244, dated July 20, 2010.



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Product number
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Description                     Machine   Model   Feature

TS7610 Appliance                3959      SM1
 4GB FC Dual Port HBA - Host                      3459(1)
 VTL                                              9022
 SW Capacity 4.4 TB                               9313
 SW Capacity 5.9 TB                               9314
  
(1) This feature has been previously announced in another product
 

Business Partner information

If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld® ID and password are required (use IBM ID).

https://www.ibm.com/partnerworld/mem/sla.jsp?num=110-193


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Publications
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The following publications are shipped with the product:

                                         Order          Part
           Title                         number         number

IBM System Storage TS7610 ProtecTIER     GA32-0776-00   N/A
Deduplication Appliance Express
Introduction and Planning Guide
 
IBM System Storage TS7610 ProtecTIER     GA32-0777-00   46X4249
Deduplication Appliance Express
Installation and Setup Guide
 
IBM System Storage TS7610 ProtecTIER     GA32-0778-00   46X4250
Deduplication Appliance Express
Service Guide
 
IBM System Storage TS7610 ProtecTIER     GA32-0779-00   N/A
Deduplication Appliance Express -
ProtecTIER User's and Maintenance Guide
 
IBM System Storage TS7610 ProtecTIER     LCD8-1486-00   46X4251
Deduplication Appliance Express
Publications CD-ROM
 
IBM System Storage TS7610 ProtecTIER     N/A            46X4252
Deduplication Appliance Express
Customer Information Center CD-ROM
 
IBM System Storage TS7610 ProtecTIER     N/A            46X4253
Deduplication Appliance Express
Service Information Center CD-ROM
 

IBM Publications Center Portal

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided, as well as payment options via credit card. A large number of publications are available online in various file formats, which can currently be downloaded free of charge.

Publications are available on the IBM Publications Center Web site and are included on the IBM System Storage TS7610 ProtecTIER Deduplication Appliance Express Publications CD-ROM, LCD8-1486-00 (part number 46X4251).



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Services
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Global Technology Services

IBM services include business consulting, outsourcing, hosting services, applications, and other technology management.

These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an On Demand Business. They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.

For details on available services, contact your IBM representative or visit

http://www.ibm.com/services/

For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or visit

http://www.ibm.com/services/continuity

For details on education offerings related to specific products, visit

http://www.ibm.com/services/learning/index.html

Select your country, and then select the product as the category.



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Technical information
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Specified operating environment

Physical specifications

2 U rack

  • Length: 707 mm (27.8 in)
  • Width: 449 mm (17.67 in)
  • Height: 88 mm (3.5 in)
  • Weight: 30 kg (66 lb)

To assure installability and serviceability in non-IBM industry-standard racks, review the installation planning information for any product-specific installation requirements.

Operating environment

Operating temperature/Humidity/Altitude:

  • 5 to 35° C (50 to 95° F) at 0 to 914 m (0 ft to 3,000 ft)
  • 5 to 32° C (50 to 90° F) at 914 to 2,133 m (3,000 ft to 7,000 ft)
  • Relative humidity: 20% to 80%
  • Maximum altitude: 2,133 m (7,000 ft)

Electrical:

  • 100 to 120 (nominal) V ac; 50 Hz or 60 Hz; System 16 A
  • Input kilovolt-amperes (kVA) (approximately):
    • Configuration - Off: 0.10 kVA
    • Configuration - On and idle: 0.6 kVA
    • Configuration - On and typical: 1.2 kVA
  • 200 to 240 (nominal) V ac; 50 Hz or 60 Hz; System 8 A
  • Input kilovolt-amperes (kVA) (approximately):
    • Configuration - Off: 0.10 kVA
    • Configuration - On and idle: 0.6 kVA
    • Configuration - On and typical: 1.0 kVA

Btu output:

  • 1700 Watts

Noise level horizontal position: 7.2 bels

Equipment approvals and safety:

  • FCC Verified to comply with Part 15 of the FCC Rules, Class A
  • Canada ICES-003, issue 4, Class A
  • IEC/UL 60950-1, 1st Edition
  • CAN/CSA C22.2 No. 60950-1-03
  • GOST
  • NOM-0192
2
This storage system is certified by the respective UL and NOM agencies.
Hardware requirements

General platform prerequisites

A TS7610 Appliance solution with IBM ProtecTIER Deduplication software requires the IBM 3959 Model SM1 hardware with the following features:

  • One 4GB Fibre Channel dual port HBA - Host (feature #3459)
  • One 9022 VTL (feature #9022)
  • One SW Capacity (feature #9313 or #9314)

Customer provided monitor and keyboard are required for system installation and maintenance.

ProtecTIER Manager

ProtecTIER Manager is required for service or maintenance of ProtecTIER systems, and must be installed on a customer provided workstation.

The customer provided workstation must be capable of operating one of the following operating systems:

  • Microsoft® Windows® 2003, Windows XP, or Windows 7
  • Red Hat Enterprise 4 or 5

The workstation must have:

  • At least 1.2 GB of available disk space
  • At least 256 MB of RAM

The workstation must have access to the ProtecTIER service nodes at IP address (port 3501 is open on the firewall).

The ProtecTIER Manager can support more than one ProtecTIER server. If the ProtecTIER Manager workstation is connected to more that one ProtecTIER server, they can be connected to the workstation via a switch box or via a terminal server. The workstation and switch box must be provided by the customer.

Confer with your IBM representative for workstation configuration alternatives.

Supported configurations

TS7610 appliance offers two software configurations with usable repository sizes of approximately 4.4 TB and approximately 5.9 TB.

Tested platforms are listed in the Installation Guide under Release Notes.

Software requirements

Order the following ProtecTIER Entry Edition software license PID and maintenance PID when the TS7610 Appliance Express hardware is ordered.

  • 5639-TAA, ProtecTIER Entry Edition V2.1 software
  • One of the following software maintenance PIDs:
    • 5639-TAB 1 year renewal
    • 5639-TAC 1 year after license
    • 5639-TAD 3 year registration
    • 5639-TAE 3 year renewal
    • 5639-TAF 3 year after license
    • 5639-TAG 2 year registration
    • 5639-TAH 4 year registration
    • 5639-TAI 5 year registration

Refer to IBM System Storage ProtecTIER Entry Edition V2.1 Software Announcement 210-244, dated July 20, 2010.

Operating system prerequisites

The appropriate Linux® operating system is included with ProtecTIER Appliance Edition V2.3 software and is loaded on the TS7650 Appliance with your initial order.

Connectivity prerequisites

The supported Fiber Channel switches are listed in the System Storage Operation Center (SSIC) located at

http://www-03.ibm.com/systems/support/storage/config/ssic/

If this IBM System Storage TS7610 ProtecTIER Deduplication Appliance Express is to be accessed via ProtecTIER Manager installed on another computer, network connections must be configured to allow access.

Compatibility

The IBM System Storage TS7610 ProtecTIER Appliance Express emulates the IBM System Storage TS3500 tape library with IBM Ultrium 3 Tape Drives.

Limitations

ProtecTIER Entry Edition V2.1 software is only supported for installation on TS7610 ProtecTIER Deduplication Appliance Express hardware (3959 Model SM1).

A TS7610 Express system serving as a replication hub may only support four spokes.

Planning information

Customer responsibilities

Physical planning is a customer responsibility. Detailed planning information is in the IBM System Storage TS7610 ProtecTIER Deduplication Appliance Express Publications CD-ROM, LCD8-1486-00 (part number 46X4251).

This product is customer installable. This product can be easily installed in frame space at or below 52 inches. If installations are planned for higher frame space, it is recommended that the local service delivery center be contacted to have an IBM Service representative install the product under a local contract. This product carries limited on-site support, with mandatory CRU. The product must be installed at a reasonable height (52 inches or less) to enable easy access to CRU's. Products installed in higher frame space present accessibility problems. Should the customer desire IBM to service this hardware, warranty service upgrades are available.

Two person install:The total weight of this system is approximately 60 lbs and requires two persons to install when fully assembled.

One person install: One person can install this if the twelve 1TB HDDs and the two power supplies are removed making the total weight of the system approximately 39 lbs. The twelve 1 TB HDDs must be reinstalled in the order they were removed.

You are responsible for downloading or obtaining from IBM, and installing designated Machine Code (microcode, basic input/output system code (called "BIOS"), utility programs, device drivers, and diagnostics delivered with an IBM machine) and other software updates in a timely manner from an IBM Internet Web site or from other electronic media, and following the instructions that IBM provides. You may request IBM to install Machine Code changes; however, you may be charged for that service.

Cable orders

Customer has to provide fibre channel cables to connect TS7610 ProtecTIER Deduplication Appliance Express and backup host.

Direct customer support

Eligible customers can obtain installation and usage assistance through ASK Support using the search words TS7610, 3959-SM1, or 5639-TAA.

IBM Global Services

IBM Technical Support Services provides comprehensive hardware and software support including hardware and software implementation for the IBM System Storage TS7610 ProtecTIER Deduplication Appliance Express. Technical Support Services are designed to support your installations of IBM Virtualization Engine™ hardware and software. Offering the best solutions for storage management and data migration, IBM Technical Support Services can assist you in developing and deploying storage solutions to enable your success and satisfaction. For more information, contact your IBM representative or Business Partner.

Security, auditability, and control

This product uses the security and auditability features of host hardware, host software, and/or application software to which it is attached.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.



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IBM Electronic Services
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

To learn how Electronic Services can work for you, visit

http://www.ibm.com/support/electronic


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Terms and conditions
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Volume orders: Contact your IBM representative.

IBM Global Financing

Yes

Warranty period

One year

Warranty service

If required, IBM provides repair or exchange service depending on the types of warranty service specified for the machine. IBM will attempt to resolve your problem over the telephone, or electronically via an IBM Web site. Certain Machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. If applicable to your product, parts considered Customer Replaceable Units (CRUs) will be provided as part of the machine's standard warranty service.

Service levels are response-time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country and location-specific information.

CRU and IBM On-site Service

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. The following on-site response-time objectives are available as warranty service upgrades for your machine. The customer must provide a workstation with a running copy of the ProtecTIER Manager GUI. A Keyboard and Monitor must also be available.

CRU Service

IBM provides replacement CRUs to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM upon your request. CRUs are designated as being either a Tier 1 (mandatory) or a Tier 2 (optional) CRU.

Tier 1 (mandatory) CRU

Installation of Tier 1 CRUs, as specified in this announcement, is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.

Tier 2 (optional) CRU

You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge.

Based upon availability, CRUs will be shipped for next business day (NBD) delivery. IBM specifies, in the materials shipped with a replacement CRU, whether a defective CRU must be returned to IBM. When return is required, return instructions and a container are shipped with the replacement CRU. You may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

The following parts have been designated as Tier 1 CRUs:

  • 3.0V Battery
  • Intel Pro/1K Dual Port Ethernet
  • 850 WDC Power supply
  • Fan
  • 1TB Hard disk drive
  • 4GB FBDIMM
  • Battery backup
  • 2.8M Power cord
  • USB Portable DVD/RW Kit
On-site Service

This product carries limited on-site support, with mandatory CRU. The product must be installed at a reasonable height (52 inches or less) to enable easy access to CRU's. Products installed in higher frame space present accessibility problems. Should the customer desire IBM to service this hardware, warranty service upgrades are available.

FRU list

  • HBA Emulex LPe11002
  • LSI MR SAS 8888ELP
  • Chassis FRU
  • 300GB Boot HDD
  • 9 hours per day, Monday through Friday, excluding holidays, next business day response. Calls must be received by 5 p.m. local time in order to qualify for next business day response.
Warranty service

IBM is now shipping machines with selected non-IBM parts that contain an IBM field replaceable unit (FRU) part number label. These parts are to be serviced during the IBM machine warranty period. IBM is covering the service on these selected non-IBM parts as an accommodation to their customers, and normal warranty service procedures for the IBM machine apply.

Warranty service upgrades

During the warranty period, warranty service upgrades provide an enhanced level of On-site Service for an additional charge. Service levels are response-time objectives and are not guaranteed. See the Warranty services section for additional details.

IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM Web site. Certain Machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts.

Maintenance service options

Customer Replaceable Unit (CRU) Service

If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, or hard disk drive), and depending upon the maintenance service offerings in your geography, IBM will ship the CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM upon your request.

Based upon availability, CRUs will be shipped for next business day delivery. IBM specifies, in the materials shipped with a replacement CRU, whether a defective CRU must be returned to IBM. When return is required, 1) return instructions and a container are shipped with the replacement CRU, and 2) you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

CRUs may be provided as part of the machine's standard maintenance service except that you may install a CRU yourself or request IBM installation, at no additional charge, under any of the On-site Service levels specified above.

Available offerings are:

  • 9 hours per day, Monday through Friday, excluding holidays, 4 hour average, same business day response
  • 24 hours per day, 7 days a week, 4 hour average response
  • 24 hours per day, 7 days a week, 2 hour average response

Customer Replaceable Units (CRUs) may be provided as part of the machine's standard warranty CRU Service except that you may install a CRU yourself or request IBM installation, at no additional charge, under one of the On-site Service levels specified above. For additional information on the CRU Service, see the warranty information.

Maintenance services

If required, IBM provides repair or exchange service depending on the types of maintenance service specified for the machine. IBM will attempt to resolve your problem over the telephone or electronically, via an IBM Web site. Certain Machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed. The specified level of maintenance service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country and location-specific information. The following service selections are available as maintenance options for your machine type.

On-site Service

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

Service levels are:

  • 9 hours per day, Monday through Friday, excluding holidays, next business day response
  • 9 hours per day, Monday through Friday, excluding holidays, 4 hour average response
  • 24 hours per day, 7 days a week, 4 hour average response
  • 24 hours per day, 7 days a week, 2 hour average response
Machine Exchange Service

IBM will initiate shipment of a replacement machine to your location. You are responsible for its installation and verification of operation. You must pack the failed machine into the shipping container that contained the replacement machine and return the failed machine to IBM. Transportation charges, both ways, are paid by IBM. You may be charged for the replacement machine if IBM does not receive the failed machine within 15 days of your receipt of the replacement.

Non-IBM parts service

Under certain conditions, IBM provides services for selected non-IBM parts at no additional charge for machines that are covered under warranty service upgrades or maintenance services.

This service includes hardware problem determination (PD) on the non-IBM parts (for example, adapter cards, PCMCIA cards, disk drives, memory) installed within IBM machines and provides the labor to replace the failing parts at no additional charge.

If IBM has a Technical Service Agreement with the manufacturer of the failing part, or if the failing part is an accommodations part (a part with an IBM FRU label), IBM may also source and replace the failing part at no additional charge. For all other non-IBM parts, customers are responsible for sourcing the parts. Installation labor is provided at no additional charge, if the machine is covered under a warranty service upgrade or a maintenance service.

This product is provided with one year of standard warranty. For your convenience, IBM has provided additional year(s) of extended warranty services to make this offering. Please consult with your advisors about the appropriate financial treatment for this offering.

Warranty service upgrades

Usage plan machine

No

IBM hourly service rate classification

Two

When a type of service involves the exchange of a machine part, the replacement may not be new, but will be in good working order.

Field-installable features

Yes

Model conversions

No

Machine installation

Customer setup. Customers are responsible for installation according to the instructions IBM provides with the machine.

Graduated program license charges apply

No

Licensed machine code

IBM Machine Code is licensed for use by a customer on the IBM machine for which it was provided by IBM under the terms and conditions of the IBM License Agreement for Machine Code, to enable the machine to function in accordance with its specifications, and only for the capacity authorized by IBM and acquired by the customer. You can obtain the agreement at

http://www.ibm.com/servers/eserver/support/machine_warranties/machine_code.html

IBM may release changes to the Machine Code. IBM plans to make the Machine Code changes available for download from the IBM System Storage technical support Web site

http://www.ibm.com/servers/storage/support/

You may also obtain updated code by contacting your IBM representative.

If the machine does not function as warranted and your problem can be resolved through your application of downloadable Machine Code, you are responsible for downloading and installing these designated Machine Code changes as IBM specifies. If you would prefer, you may request IBM to install downloadable Machine Code changes; however, you may be charged for that service.

Educational allowance

A reduced charge is available to qualified education customers. The educational allowance may not be added to any other discount or allowance.



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Pricing
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Product charges
                                Machine        Feature 
Description                     type    Model  number  

TS7610 Appliance                3959    SM1           
 4GB FC Dual Port HBA - Host                   3459   
 VTL                                           9022   
 SW Capacity 4.4 TB                            9313   
 SW Capacity 5.9 TB                            9314   
 
No cables are required with these feature numbers.
Description Type Model Feature List price
TS7610 Appliance 3959 SM1 $40,000
4 GB FC Dual Port HBA - Host 3959 SM1 3459 776
VTL 3959 SM1 9022 0
SW Capacity 4.4 TB 3959 SM1 9313 0
SW Capacity 5.9 TB 3959 SM1 9314 0
                   Field    Plant             MES
Model    Feature   install  install  MES      removal
number   number    only     only     removal  charge

SM1      3459      N        Y        N        N
SM1      9022      N        Y        N        N
SM1      9313      N        Y        Y        N
SM1      9314      N        N        N        N
 
 
If field installed on a purchased machine, parts removed or
replaced become the property of IBM and must be returned.

For additional information and current prices, contact your local IBM representative.

Maintenance charges

For additional information on maintenance and pricing, please contact your IBM Sales Representative or your IBM Business Partner, or call 1-800-IBM-CALL (1-800-426-2255).

ServicePac prices

For ServiceElect (ESA) maintenance service charges, contact IBM Global Services at 888-IBM-4343 (426-4343).

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing solutions from IBM Global Financing can help you stretch your budget and affordably acquire the new product. But beyond the initial acquisition, our end-to-end approach to IT management can also help keep your technologies current, reduce costs, minimize risk, and preserve your ability to make flexible equipment decisions throughout the entire technology life cycle.



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Order now
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To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
Internet:   callserv@ca.ibm.com
Mail:       IBM Teleweb Customer Support
            ibm.com® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            Canada
            L3R 2Z1

Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.
Trademarks

Virtualization Engine is a trademark of IBM Corporation in the United States, other countries, or both.

IBM, System Storage, ProtecTIER, Express, HyperFactor, Tivoli, PartnerWorld and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Intel is a registered trademark of Intel Corporation or its subsidiaries in the United States and other countries.

Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

Terms of use