IBM Remote Technical Support Services — Support Line for Linux with Linux Subscription
IBM United States
Services Announcement 607-008
February 13, 2007
 ENUS607008.PDF (9KB)
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IBM Remote Technical Support Services — Support Line for Linux with Linux Subscription is designed
to help increase your IT staff's productivity by providing:
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Prompt and accurate remote software support
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Access to the Linux distributor's product maintenance and updates
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IBM Remote Technical Support Services — Support Line for Linux™ with Linux Subscription offers a
consistent source of high-quality remote technical support, maintenance, and updates for Linux
operating system software. Toll-free telephone and electronic access is available 8:00 a.m. to
5:00 p.m., your local time zone, with 24x7 optional coverage also available.
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February 13, 2007
For ordering, contact:
Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at
800-IBM-CALL
(Reference: YE001).
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IBM Remote Technical Support Services — Support Line for Linux with Linux Subscription provides
support for Red Hat Enterprise Linux and Novell SUSE Linux Enterprise Server and includes:
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Usage and installation questions
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Product compatibility and interoperability questions
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Interpretation of product documentation
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Isolating the problem cause through a diagnostic information review
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Configuration samples
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IBM and other vendor database searches
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Planning of software fixes
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Access to electronic fixes, maintenance, and updates via the distributor's subscription service
Business Partner information
If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to
Business Partner information for this announcement. A PartnerWorld ID and password are required
(use IBM ID).
BP Attachment for Announcement Letter 607-008
Trademarks
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Linux is a trademark of Linus Torvalds in the United States, other countries or both.
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Other company, product, and service names may be trademarks or service marks of others.
Ordering information
This offering will be available with the following product selections. Each option is available for
1 or 3 years for prime shift, with an optional selection available for 24x7 assistance.
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Support Line for Linux™ with Linux Subscription for Red Hat Advanced Server for System x™,
System i™, and System p™
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Support Line for Linux with Linux Subscription for Red Hat Advanced Server for System z™
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Support Line for Linux with Linux Subscription for Red Hat Enterprise Server for System x, System i,
and System p
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Support Line for Linux with Linux Subscription for SUSE Enterprise Server for system x, System i,
and System p
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Support Line for Linux with Linux Subscription for SUSE Enterprise Server for System z
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For pricing information, contact your IBM representative or your IBM Business Partner.
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To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business
Partner.
To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).
Phone: 800-IBM-CALL (426-2255)
Fax: 800-2IBM-FAX (242-6329)
Internet: callserv@ca.ibm.com
Mail: IBM Americas Call Centers
Dept. Teleweb Customer Support, 9th floor
105 Moatfield Drive
North York, Ontario
Canada M3B 3R1
Reference: YE001
The Americas Call Centers, our national direct marketing organization, can add your name to the
mailing list for catalogs of IBM products.
Note:
Shipments will begin after the planned availability date.
Trademarks
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System p, System i, System x, and System z are trademarks of International Business Machines
Corporation in the United States or other countries or both.
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Linux is a trademark of Linus Torvalds in the United States, other countries or both.
-
-
Other company, product, and service names may be trademarks or service marks of others.
At a glance
