Software Announcement 299-079
March 30, 1999

Tivoli Decision Support Guides Deliver Multi-Dimensional Analytical Capabilities

 ENUS299-079.PDF (40KB)


At a Glance

Tivoli Systems now offers seven additional Tivoli Decision Support (TDS) Discovery Guides . More than a basic reporting tool, these guides provide out-of-the-box, ready-to-use business support solutions for IT organizations.

  • Tivoli Decision Support for Server Performance Prediction provides capacity planning, trend analysis, and identifies server performance issues.
  • Tivoli Decision Support for Event Management provides information you need to better understand the actual handling of events versus your service level agreement.
  • Tivoli Decision Support for Network Element Performance automatically identifies issues affecting the performance of critical network devices.
  • Tivoli Decision Support for Network Segment Performance provides collisions, broadcasts and multicasts trends, the three major indicators of network health.
  • Tivoli Decision Support for Network Event Analysis helps to control the ever-growing management to-do list that network events create.
  • Tivoli Decision Support for Software Deployment Analysis helps identify and analyze issues impacting software deployment.
  • Tivoli Decision Support for Information Management enables you to analyze the problem and change management information stored in your Tivoli Service Desk for OS/390® host databases.

Overview

The Tivoli Decision Support (TDS) product family empowers you to make informed business-relevant decisions with information technology (IT) production data. This product family consists of TDS, the core product, and a set of plug-in solutions that you can select based on your individual needs. The decision support solutions are collectively called Tivoli Decision Support "Discovery Guides" because they allow you to "discover" new knowledge from your IT systems.

Tivoli Systems is expanding their Tivoli Decision Support product family by introducing seven new TDS Discovery Guides. By allowing you to easily explore your IT data, these additional Discovery Guides will enable you to understand and improve your IT environment so you can, for example:

  • Predict potential server performance problems
  • Determine when and which servers are likely to run out of capacity
  • Determine how well your operations staff is meeting Service Level Agreements (SLAs) for handling events
  • Analyze network event traffic patterns and the performance of critical network devices
  • Determine how well your software deployment activities are achieving the expected results

These offerings work with and use the IT data already collected by Tivoli NetView®, Tivoli Enterprise Console, Tivoli Distributed Monitoring, Tivoli Software Distribution and Tivoli Inventory.

Key Prerequisites

  • Windows™ 95
  • Windows NT® 4.0

Planned Availability Dates

  • April 9, 1999, Tivoli Decision Support for Event Management
  • April 9, 1999, Tivoli Decision Support for Software Deployment Analysis
  • April 9, 1999, Tivoli Decision Support for Information Management
  • April 30, 1999, Tivoli Decision Support for Network Element Performance
  • April 30, 1999, Tivoli Decision Support for Network Segment Performance
  • April 30, 1999, Tivoli Decision Support for Network Event Analysis
  • May 21, 1999, Tivoli Decision Support for Server Performance Prediction

Description

Tivoli Decision Support is much more than a basic reporting tool; it delivers multi-dimensional analytical capabilities. With this capability, each Tivoli Decision Support (TDS) Discovery Guide is able to present a multitude of information from a variety of different perspectives. By being able to "slice and dice", you are also given the capability of analyzing your information at a level appropriate for your needs. Each Tivoli Decision Support Discovery Guide comes ready to use with out-of-the-box reporting features, so that you are able to explore your information and perform powerful analysis.

The Tivoli Decision Support Discovery Guides prerequisite Tivoli Decision Support. For additional information about Tivoli Decision Support, refer to Software Announcement 298-408 , dated October 27, 1998.

Tivoli Systems is introducing seven additional TDS Discovery Guides:

  • Tivoli Decision Support for Server Performance Prediction

    With the Tivoli Decision Support for Server Performance Prediction, you are able to analyze the performance of your servers. The servers are monitored against a given threshold in order to determine its performance. This Discovery Guide helps IT executives with performance planning issues, such as:

    • Helping predict application performance
    • Identifying potential bottlenecks
    • Projecting capacity requirements
    • Helping identify best ROI performance planning strategies
    • Helping identify the value of technology options

    The Tivoli Decision Support for Server Performance Prediction also allows you to analyze your Service Level Agreements (SLAs) and determine if they are meaningful, measurable, and maintainable. With the data discovered, you are able to make meaningful decisions to improve your server performance, better utilize your SLAs, perform capacity planning, and identify what exactly is impacting your server performance. This Discovery Guide uses Tivoli Distributed Monitoring data.

  • Tivoli Decision Support for Event Management

    This Discovery Guide answers your most important questions concerning availability service levels, trends, and events, such as:

    • What is my overall availability? How does that compare historically? Am I improving?
    • What types of events are being handled and in what time frame? Should staffing levels change?
    • Which applications/systems/elements are most troublesome? How can we better plan for growth?
    • How well am I achieving my service level targets? Where or how can we better automate or filter?
    • When are my peak times/days? From where are events coming in each time period?

    Event information is provided by Tivoli Enterprise Console. For instance, event classification (source, origin, host name, time, severity, and so on) can be reported against almost any other attribute, resulting in new insights that go far beyond simple reporting. With Tivoli Decision Support and Tivoli Decision Support for Event Management, you are empowered with the tools to help you make meaningful decisions quickly and improve the effectiveness of your operational enterprise. This Discovery Guide uses data from Tivoli Enterprise Console.

  • Tivoli Decision Support for Network Element Performance

    Using Tivoli Decision Support for Network Element Performance, you can "slice and dice" the NetView information to thoroughly analyze the performance of critical network devices at either a high level or a detailed level. This Discovery Guide will enable you to investigate the elements affecting your server according to up time and down time, problem elements, and degrees of failure.

    Tivoli Decision Support for Network Element Performance can also help identify memory usage issues, CPU utilization, traffic issues, and communication and router concerns. With the information discovered using this Discovery Guide, you are able to make meaningful network performance decisions and resolve problems before they adversely affect your network performance. This Discovery Guide uses data from Tivoli NetView.

  • Tivoli Decision Support for Network Segment Performance

    Tivoli Decision Support for Network Segment Performance can allow you to analyze the overall health of a segment for any time period. The information discovered helps you identify hidden patterns that may impact performance. This Discovery Guide will assist you in analyzing collisions, broadcasts, multicasts, and performance locations within the network. Tivoli Decision Support for Network Segment Performance can also allow you to view information on network segment statistics which can help you analyze the overall view of key statistics of multiple protocol layers for any time period. This information will show you various traffic issues, packet information, and utilization of the network segment. This Discovery Guide uses data from Tivoli NetView.

  • Tivoli Decision Support for Network Event Analysis

    Tivoli Decision Support for Network Event Analysis can help you identify hidden patterns and natural relationships by tracking key performance indicators within your network. This Discovery Guide will allow you to analyze the event traffic, captured by NetView, that occurs within your network by showing correlations and locations of events. Tivoli Decision Support for Network Event Analysis will help you make meaningful decisions to improve your network performance. This Discovery Guide uses data from Tivoli NetView.

  • Tivoli Decision Support for Software Deployment Analysis

    Tivoli Decision Support for Software Deployment Analysis allows you to investigate information about your software deployment activities that are stored in the Tivoli Inventory database. Using this Discovery Guide, the following topics can be analyzed:

    • The last action performed against each software deployment target
    • The history of actions performed against software deployment targets
    • Failed and successful distribution rates by file package, network address, and operating system
    • Number of distributions in a time period
    • Analysis of failures

    By investigating these topics, you can get a high level view or you can get a detailed view since this Discovery Guide allows you to "slice and dice" the data according to a variety of dimensions. With the information discovered, you are armed with detailed distribution information that enables you to make meaningful decisions to improve the distribution of software within your environment, better utilize your available network bandwidth, and ensure your employees have the necessary software to perform their jobs. This Discovery Guide uses data from Tivoli Inventory.

  • Tivoli Decision Support for Information Management

    This Discovery Guide can enable you to analyze the problem and change management information stored in your Tivoli Service Desk for OS/390 (5648-142) (formerly TME 10™ Information/Management) host databases. This guide is organized into two categories — problem management and change management — to present the most typically sought-after information related to your service desk activities.

    The problem management category enables you to determine how well you are managing your support center and includes data such as:

    • Number of problems
    • Time spent on problem
    • Elapsed business time
    • Problem duration

    The change management category can enable you to determine how well you are controlling and managing the change process and includes:

    • What changes are completed, overdue and upcoming
    • Estimated and actual effort
    • Activity distribution

    By accessing this host-based information from a Decision Support workstation, you can expose top problems and changes affecting your enterprise.

Year 2000

These products are Year 2000 ready. When used in accordance with their associated documentation, they are capable of correctly processing, providing, and/or receiving date data within and between the twentieth and twenty-first centuries, provided that all products (for example, hardware, software, and firmware) used with the products properly exchange accurate date data with them.

Product Positioning

The growing Tivoli Decision Support product family empowers managers and analysts to make informed business-relevant decisions using IT production data. Refer to Software Announcement 298-408 , dated October 27, 1998, for additional information. The base product, Tivoli Decision Support and its ready-to-use Tivoli Decision Support Discovery Guides, consolidate, transform and present IT data collected by the Tivoli Enterprise product line in an easy-to-use view, revealing hidden patterns and natural relationships that impact business. This product line allows the IT organization to provide business value to their corporations using the data gathered by Tivoli products. This product line is not a stand-alone reporting tool or decision support tool; rather, it allows you to gain additional value from the vast amount of untapped data collected by the Tivoli Enterprise products.

Hardware and Software Support Services

SmoothStart™/Installation Services

IBM SmoothStart or Installation Services will not be provided for Tivoli Decision Support.

Reference Information

Refer to Software Announcement 298-408 , dated October 27, 1998.

Trademarks

 
SmoothStart is a trademark of International Business Machines Corporation in the United States or other countries or both.
 
NetView and OS/390 are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Windows is a trademark of Microsoft Corporation.
 
Windows NT is a registered trademark of Microsoft Corporation.
 
TME 10 is a trademark of Tivoli Systems, Inc. in the United States or other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

Education Support

Descriptions of all classroom and self-study courses are contained in the Catalog of IBM Education and Training.

Call IBM Education and Training at 800-IBM-TEACH (426-8322) for catalogs, schedules and enrollments.

For detailed information about Tivoli Systems educational offerings, visit the home page on the Internet at:

Technical Information

Specified Operating Environment

Hardware Requirements: For Tivoli Decision Support hardware requirements, refer to Software Announcement 298-408 , dated October 27, 1998.

Software Requirements

Prerequisites: For additional Tivoli Decision Support software requirements, refer to Software Announcement 298-408 , dated October 27, 1998.

  • Tivoli Decision Support for Server Performance Prediction
    • Tivoli Decision Support 2.0
    • Tivoli Distributed Monitoring 3.6.1
    • Oracle 7.x or Sybase 10.x (except Oracle 7.2.x on AIX®)
  • Tivoli Decision Support for Event Management
    • Tivoli Decision Support 2.0
    • Tivoli Enterprise Console 3.6
    • Oracle 7.x or Sybase 10.x
  • Tivoli Decision Support for Network Element Performance, Tivoli Decision Support for Network Segment Performance and Tivoli Decision Support for Network Event Analysis
    • Tivoli Decision Support 2.0
    • Tivoli NetView® Distributed 5.1
    • NetView NT — Access 97 and SQL-Server 6.5
    • NetView for UNIX® — Sybase 10.x or 11.x and Oracle 7.x
  • Tivoli Decision Support for Software Deployment Analysis
    • Tivoli Decision Support 2.0
    • Tivoli Software Distribution 3.6
    • Tivoli Inventory 3.6
    • Oracle 7.x, Sybase 10.x or Sybase 11.x
  • Tivoli Decision Support for Information Management requires Tivoli Service Desk for OS/390® (5648-142) (formerly TME 10™ Information/ Management).

    The following components must also be installed: Tivoli Service Desk for OS/390 HLAPI for Windows NT®, ODBC driver and data model records. These components are available on the Internet at:

Security, Auditability, and Control

The Tivoli Decision Support Discovery Guides use the security and auditability features of the operating systems on which it operates. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.

Ordering Information

New Licensees

Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

New users of the Tivoli Decision Support Guides should specify:

         Type       Model
 
         5697       SPP       Tivoli Decision Support for
                               Server Performance Prediction
         5697       EVM       Tivoli Decision Support for
                               Event Management
         5697       NEP       Tivoli Decision Support for
                               Network Element Performance
         5697       NSP       Tivoli Decision Support for
                               Network Segment Performance
         5697       NEA       Tivoli Decision Support for
                               Network Event Analysis
         5697       SDA       Tivoli Decision Support for
                               Software Deployment Analysis
         5697       IMG       Tivoli Decision Support for
                               Information Management

Basic License: To order a basic license, specify the program number, feature number 9001 for asset registration, and the feature number of the desired distribution medium. Also, specify the Tivoli Flex charge feature number from the tables below in the quantity desired (maximum quantity of 250 per feature number, per order).

Tivoli/Flex Pricing
 
                                                       Per
                                                       Server
Program                                                Feature
Number         Description                             Number
 
5697-SPP       Tivoli Decision Support for             0001
                Server Performance Prediction
 
5697-EVM       Tivoli Decision Support for             0001
                Event Management
 
5697-NEP       Tivoli Decision Support for             0001
                Network Element Performance
 
5697-NSP       Tivoli Decision Support for             0001
                Network Segment Performance
 
5697-NEA       Tivoli Decision Support for             0001
                Network Event Analysis
 
5697-SDA       Tivoli Decision Support for             0001
                Software Deployment Analysis
 
5697-IMG       Tivoli Decision Support for             0001
                Information Management

Note: For additional software requirements, refer to the Prerequisites section.

Tivoli Systems Support

Support must be ordered through program number 5697-SPT. During the first year of a license, even though support is included in the base program fee, a no-charge order must be placed under 5697-SPT by specifying feature number 9001 for asset registration and the "First-Year Standard Support, No Charge" feature number. Orders under 5697-SPT establish entitlement records worldwide. If an order under 5697-SPT is not placed, a customer will not be entitled to support even in the first year of a license.

Customers are notified at the end of the initial support period. The first year feature numbers will then be converted to feature numbers for annual Support billing at the same level of support elected during the initial support period, unless the customer notifies Tivoli that they wish to discontinue Support. Once the subsequent-year feature numbers are in place, the charges are automatically renewed annually, unless Support is cancelled by the customer.

Select from the feature numbers from the table below.

Tivoli Systems' pricing offers a flexible support structure. The following support options are available:

  • Standard — provides customer support during normal business hours
  • Extended — provides customer support 24 hours per day, 7 days per week

If an upgrade to Extended Support is desired at initial order of a license and during the first 12 months of a license, or if support is desired after the first 12 months of a license, specify the applicable feature numbers from the table below.

Standard Annual Support Option

The following support will be provided for a period of 12 months after the first installation of Tivoli Decision Support; and thereafter, if the customer subscribes to the Standard Annual Support Option:

  • Corrections (PTFs) that fix substantial deviations of unmodified products from the then-current code, publications, and/or informal documentation (that is, release notes and memos).
  • Software product updates that are improvements, extensions, and other changes which IBM, at its discretion, deems to be reasonable.
  • Technical support that provides support via telephone, fax, and e-mail during normal IBM business hours in the customer's locality from Monday through Friday, except local holidays. TDS Decision Guide support includes:
    • Work-arounds for problems (where known)
    • Answers for questions
    • Patches where they exist
    • Customer assistance by mail or telephone in the event of difficulties in the use of, or the interpretation of, results from a Tivoli Decision Support Guides product

Prior to the expiration of the first 12 months of a license, customers should be notified by IBM that the initial support period will end. The first-year feature numbers are converted to feature numbers from the table below, unless the customer notifies Tivoli Systems that they wish to discontinue Support. Once the subsequent-year feature numbers are in place, the charges are automatically renewed annually, unless cancelled by the customer.

Extended Annual Support Option

The Extended Annual Support Option includes and extends the support services provided in the Standard Annual Support Option to include technical support via telephone 7 days per week, 24 hours per day. When a customer is notified about the upcoming termination of the initial no-charge support period, the customer must notify Tivoli Systems if they wish to discontinue Support. The first-year feature numbers are converted to feature numbers from the table below. Once the subsequent-year feature numbers are in place, the charges are automatically renewed annually, unless cancelled by the customer.

Extended Support Upgrade

During the first year of a license, the customer can upgrade to the Extended Support Option by ordering the applicable one-time charge (OTC) feature numbers from the table below. The OTC feature numbers may be specified on the initial order or another later order during the first year only. Ordering the OTC feature numbers will not result in an extension of the initial annual support period.

In subsequent years, if a customer has acquired the Standard Annual Support Option and then wants to upgrade to the Extended Annual Support Option, an order must be entered to discontinue the Standard Annual Support Option feature numbers and to add the Extended Annual Support Option feature numbers. This will start a new annual support period under the Extended Annual Support Option.

5697-SPT — Support Feature Numbers

Use the following table to order support for the program products listed below.

                                                             Extended
                                  1st Year Standard Extended Support
                                  Support  Support  Support  Upgrade
 
Support                           No       Annual   Annual   One-Time
for                               Charge   Charge   Charge   Charge
Program  Support for              Feature  Feature  Feature  Feature
Number   Program Name             Number   Number   Number   Number
 
5697-SPP Tivoli Decision Support  0224     1224     2224     3224
          for Server Performance
          Prediction
 
5697-EVM Tivoli Decision Support  0225     1225     2225     3225
          for Event Management
 
5697-NEP Tivoli Decision Support  0226     1226     2226     3226
          for Network Element
          Performance
 
5697-NSP Tivoli Decision Support  0227     1227     2227     3227
          for Network Segment
          Performance
 
5697-NEA Tivoli Decision Support  0228     1228     2228     3228
          for Network Event
          Analysis
 
5697-SDA Tivoli Decision Support  0229     1229     2229     3229
          for Software Deployment
          Analysis
 
5697-IMG Tivoli Decision Support  0122     1122     2122     3122
          for Information
          Management

Neither the Standard Support Option nor the Extended Support Option is transferable among Tivoli Decision Support products. Support Option feature numbers must be ordered, if desired, for each licensed product. The quantity of the billable feature numbers for Support must be equal to the number of servers and/or clients that are licensed to the customer, if support is desired. Specify the feature number of the desired distribution medium shown below.

Basic Machine-Readable Material: To order, select the feature number of the desired distribution medium:

Program                                        Feature   Distribution
Number    Environment                          Number    Medium
 
5697-SPP  Tivoli Decision Support for          5809      CD-ROM
           Server Performance Prediction
 
5697-EVM  Tivoli Decision Support for          5809      CD-ROM
           Event Management
 
5697-NEP  Tivoli Decision Support for          5809      CD-ROM
           Network Element Performance
 
5697-NSP  Tivoli Decision Support for          5809      CD-ROM
           Network Segment Performance
 
5697-NEA  Tivoli Decision Support for          5809      CD-ROM
           Network Event Analysis
 
5697-SDA  Tivoli Decision Support for          5809      CD-ROM
           Software Deployment Analysis
 
5697-IMG  Tivoli Decision Support for          5809      CD-ROM
           Information Management

Customization Options: Select the appropriate feature numbers to customize your order to specify the delivery options desired. These features can be specified on the initial or MES orders.

Example: If publications are not desired for the initial order, specify feature number 3470 to ship media only. For future updates, specify feature number 3480 to ship media updates only. If, in the future, publication updates are required, order an MES to remove feature number 3480; then, the publications will ship with the next release of the program.

                                                    Feature
Description                                         Number
 
Initial Shipments
 
Serial Number Only (suppresses shipment             3444
 of media and documentation)
 
Ship Media Only (suppresses initial                 3470
 shipment of documentation)
 
Ship Documentation Only (suppresses                 3471
 initial shipment of media)
 
Update Shipments
 
Ship Media Updates Only (suppresses                 3480
 update shipment of documentation)
 
Ship Documentation Only (suppresses                 3481
 update shipment of media)
 
Suppress Updates (suppresses update                 3482
 shipment of media and documentation)
 
Expedite Shipments
 
Local IBM Office Expedite                           3445
 (for IBM use only)
 
Customer Expedite Process Charge                    3446
 ($30 charge for each product)

Expedite shipments will be processed to receive 72-hour delivery from the time IBM Delivery Solutions and Fulfillment (SDF) receives the order. SDF will then ship the order via overnight air transportation.

Unlicensed Documentation: The publications for the Tivoli Decision Support Guides are shipped as part of the Tivoli Decision Support publications. Specific Reports and product information is shipped on the product CD for the following Tivoli Decision Support Guides:

  • Tivoli Decision Support for Server Performance Prediction
  • Tivoli Decision Support for Event Management
  • Tivoli Decision Support for Network Element Performance
  • Tivoli Decision Support for Network Segment Performance
  • Tivoli Decision Support for Network Event Analysis
  • Tivoli Decision Support for Software Deployment Analysis
  • Tivoli Decision Support for Information Management
The following documents will be shipped with the product:

                                   Order
Publication Title                  Number
 
IPLA                               Z125-3301
License Information                LC23-4221

Subsequent updates (technical newsletters or revisions between releases) to the publications shipped with the product will be distributed to the user of record for as long as a license for this software remains in effect. A separate publication order or subscription is not needed.

Terms and Conditions

Licensing: IBM International Program License Agreement (IPLA), IBM International Agreement for Acquisition of Programs and Support (IIAAPS) with the Attachment for Support and its Addendum for Tivoli Systems, and an Order Form.

Transferable: Applies except when Support is in effect.

Limited Warranty Applies: Yes

Guarantee: Not applicable for these programs.

Usage Restriction: Yes. Client usage is limited to the quantity of client feature numbers ordered.

Educational Allowance: Yes, to qualified education customers.

Volume Discount: Not applicable.

Upgrade Protection Applies: Covered as long as Support remains in effect.

Licensed Program Materials Availability

  • Restricted Materials of IBM: None
  • Non-Restricted Source Materials: None
  • Object Code Only (OCO): All

Testing Period: None

Program Services

Support Center applies:     Yes
 
                            Access is available through
                            the IBM Support Center
 
Available until:            12 months after program is
                             available to customer
                            After 12 months as part of
                             the IIAAPS offering
                            Available for program until
                             6 months' written notice
 
Applicable for:             Latest code level
                            Immediate previous level for
                             12 months
 
APAR Mailing Address:       Tivoli Systems Inc.
                            9442 Capital of Texas Highway
                            Austin, TX  78759
                            USA
                            Attention: Tivoli Decision Support
                             Development
 

Trademarks

 
AIX, NetView, and OS/390 are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Windows NT is a registered trademark of Microsoft Corporation.
 
UNIX is a registered trademark in the United States and other countries exclusively through X/Open Company Limited.
 
TME 10 is a trademark of Tivoli Systems, Inc. in the United States or other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.