IBM DirectTalk for Windows NT, Version 3.0 -- A Fully Automated Interactive Voice Response System

Software Announcement
October 20, 1998
Announcement Letter Number: 298-397


Table of Contents:



At a Glance

IBM DirectTalk for Windows NT, Version 3.0 provides:

  • Scalable systems from 4-60 lines on a single personal computer, using both analog and digital T1 and E1 trunks

  • A new high-level application development environment

  • A range of host communication support: 3270, 5250, ASCII terminal emulation

  • Outbound fax support as part of the base product

  • Features (such as Voice Recognition and Text to Speech) that enable you to improve customer satisfaction when handling calls

  • The capability to easily port existing CallPath DirectTalk/2 applications to run on the DirectTalk for Windows NT platform
-----------------------------------------
For ordering, contact:
  Your IBM representative, an IBM
  Business Partner, or IBM North America
  Sales Centers at
    800-IBM-CALL  Reference: SE010

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Overview

IBM DirectTalk (R) for Windows NT (R), Version 3.0 can help your business to improve customer satisfaction by reducing the time your callers (customers) need to wait for service. With DirectTalk for Windows NT, you can develop applications that can answer and screen large numbers of calls simultaneously and promptly without an operator 24 hours a day, seven days a week.

IBM DirectTalk for Windows NT, Version 3.0:

  • Provides a Interactive Voice Response (IVR) product on the Microsoft (TM) Windows NT platform

  • Provides similar function and features to IBM's OS/2 (R) IVR product, CallPath (R) DirectTalk/2 (TM)

  • Is designed to meet the need for a fully automated, versatile computer telephony system

  • Helps you develop voice applications and provides facilities to help run and manage the system

  • Is expandable into a network of systems with centralized systems management

  • Provides an open architecture, allowing you to customize and expand the system at both the application and system level

  • Enables customers who currently have applications that operate on the CallPath DirectTalk/2 product to migrate these to the DirectTalk for Windows NT product with minimal application changes

  • Supports applications developed using the Java (TM) Beans supplied with the IBM Telephony Toolkit for Java



Intended Customers

Business Partners and customers who have adopted Windows NT as the preferred operating system for their organization, and who want to provide IVR applications on this platform.



Key Prerequisites

  • Personal Computer Pentium (TM) 166 (or faster) with a minimum of 64 MB of memory (RAM), 100 MB of available hard disk space, and a supported telephony configuration

  • Microsoft Windows NT Version 4.0 with service pack 3 or later

  • For further information on system requirements, a configuration tool for IBM DirectTalk for Windows NT is available from the following URL: using the "LINKS" button to get to the Hursley Development site.



Planned Availability Date

December 11, 1998

------------------------------

This announcement is provided for your information only. For additional information, contact your IBM representative, call 800-IBM-4YOU, or visit the IBM home page at: http://www.ibm.com



DESCRIPTION

IBM DirectTalk for Windows NT, Version 3.0 provides Interactive Voice Response (IVR) support on the Windows NT platform, and gives similar functionality and the same proven robustness as the IBM CallPath DirectTalk/2 product.

IBM DirectTalk for Windows NT allows customers who have adopted the Windows NT platform (as their organizations operating system of choice) to obtain a Windows NT IVR product from IBM.

IBM DirectTalk for Windows NT provides the standard functions and features expected from an IVR system such as:

  • Interaction with a caller

  • Refer or transfer a call

  • Interact with hearing impaired callers

  • Collect application management information and create reports

  • Access, store, and manipulate data

  • Monitor and manage at network and application levels



Scalability

IBM DirectTalk for Windows NT supports from 4-60 lines of telephony on a single system using a range of industry standard analog and digital telephony cards from industry leading suppliers such as Dialogic and Aculab.

Multiple DirectTalk for Windows NT systems can be networked together allowing an organization to expand the system up to 1200 lines as business expands, which can be managed from a single system.



Host Connectivity

A range of protocol support such as 3270, 5250, and ASCII is provided for back end host connectivity.



Asynchronous Prompts Support

In some IVR systems during the playing of voice prompts, all system actions are stopped because they can only operate synchronously. DirectTalk for Windows NT has the capability to allow the application to complete other tasks (such as, look up a customer's statement) during the time the voice segment is completed, and then play out the response to the caller immediately. This reduces the time the caller is waiting and improves customer service.



Dial Pulse Detection Support

For those countries where the majority of phones installed are rotary phones and not DTMF. The ability to detect dial pulse digits from a rotary phone can be used as an alternative to:

  • Voice recognition

  • Pulse to DTMF convertors

  • Voice system callers using hand held DTMF tone generators



Fax Support

The fax support included with DirectTalk for Windows NT allows callers to request a fax to be sent back to the telephone that they are calling from (one call fax), or to request a fax to be sent to an alternative telephone number.



End-User Productivity

Included with the product are features that give organizations the ability to enhance their image to their customer when dealing with them over the telephone. These features include support for:

  • Voice Recognition which allows an organization to improve their interface to the customer by replacing the requirement for callers to gain access by using the DTMF buttons on the phone to that of selecting the service required by speaking naturally.

  • Text to Speech which allows an application to convert ASCII text to the spoken word, giving organizations (as an example) the ability to lookup variable text (customer information) from a remote host or database and convert that to speech which can then be played to the caller.

  • Analog Display Services Interface (ADSI) which allows an application to send and receive text to ADSI telephones.



Development Environment/Application Portability

IBM DirectTalk for Windows NT provides a voice application development work area (DWA) graphical user interface to simplify development. Applications developed using the IVR Java Beans delivered as part of the IBM Telephony Toolkit for Java can also be installed. Combining the DWA and a Java application provides application developers with a powerful set of tools to develop IVR applications.



Target Audience

Customers and Business Partners who will be interested in the DirectTalk for Windows NT product include customers who have adopted the Windows (TM) NT platform as their organization's platform of choice, and need an IVR product that is scalable from 4-1200 lines across multiple systems. By adopting Windows NT and DirectTalk for Windows NT as the IVR, it allows these customers and Business Partners to adopt an operating system platform that is an industry standard.

In addition, Business Partners and customers who support or have the OS/2 product installed today and are looking to migrate to the Windows NT platform, will also be interested in this program. By adopting DirectTalk for Windows NT, these customers and Business Partners can easily migrate their existing OS/2 IVR applications to the Windows NT platform.



Year 2000

This product is Year 2000 ready. Used in accordance with its associated documentation, it can correctly process, provide, or receive date data within and between the twentieth and twenty-first centuries. All other products (for example, software, hardware, and firmware) used with the product must properly exchange accurate date data with it.

The service end date for this Year 2000 ready product is January 31, 2001.



PRODUCT POSITIONING

IBM DirectTalk for Windows NT is positioned as an open platform for those organizations that have adopted or are moving to Windows NT as their platform of choice.

Trademarks

      DirectTalk/2 is a trademark of International Business Machines
      Corporation in the United States or other countries or both.
      DirectTalk, OS/2, and CallPath are registered trademarks of
      International Business Machines Corporation in the United
      States or other countries or both.
      Pentium is a trademark of Intel Corporation.
      Microsoft and Windows are trademarks of Microsoft Corporation.
      Windows NT is a registered trademark of Microsoft Corporation.
      Java is a trademark of Sun Microsystems, Inc.
      Other company, product, and service names may be trademarks or
      service marks of others.



SUPPLEMENTAL INFORMATION



EDUCATION SUPPORT

Call IBM Education and Training at 800-IBM-TEACH (426-8322) for catalogs, schedules and enrollments, or you can view education information from the Web site at the following URL:



PUBLICATIONS

The following publications will be available after planned availability. To order, contact your IBM representative.

                                                          Order
Title                                                     Number

IBM DirectTalk (R) for Windows NT (R) General GC34-5480 Information and Planning IBM DirectTalk for Windows NT Installation GC34-5481 Guide

Displayable Soft Copy Publications: The following IBM DirectTalk for Windows NT Version 3.0 manuals are included in displayable soft copy form:

  • DirectTalk for Windows NT General Information and Planning

  • DirectTalk for Windows NT Installation Guide

  • DirectTalk for Windows NT Application Programmer's Guide

  • DirectTalk for Windows NT Administrator's Guide

  • DirectTalk for Windows NT Application Development User's Guide

  • DirectTalk for Windows NT Problem Solving Guide

  • DirectTalk for Windows NT ADSI Programmer's Guide

  • DirectTalk for Windows NT National Language Information
These displayable manuals may be printed or viewed with a browser or with Adobe Acrobat. Terms and conditions for use of the machine-readable files are shipped with the files.



TECHNICAL INFORMATION



Specified Operating Environment

Hardware Requirements

  • Intel Personal Computer Pentium (TM) 166 (or faster) with 64 MB minimum of memory (RAM), 100 MB of available hard disk space.

  • One or more of the following Dialogic or Aculab Line cards
    • D/41ESC (4 line analog card (Network Interface (NIF) and Voice Processing (VP))) *

    • D/160SC-LS (16 line analog card (NIF and VP)) *

    • D/240SC-T1 (single trunk T1 card (NIF and VP)) *

    • D/480SC-2T1 (dual trunk T1 card (NIF and VP))

    • Revision 5 Aculab E1/T1 PRI Digital Access Card (single or dual trunk T1 ISDN or E1 CAS/ISDN cards(NIF))

    • D/240SC (24 channel VP card for use with Aculab T1) *

    • D/320SC (32 channel VP card for use with Aculab E1) *

    • VFX/40ESC (4 line analog card (NIF and VP))

    • VFX/40ESC Plus (4 line analog (NIF and VP))

    • D/41EPCI (4 line analog card (NIF and VP)) *

    • D/240PCI-T1 (single trunk T1 card (NIF and VP)) *

    • VFX/PCI (4 line analog card (NIF and VP)) *
       *     All these cards can be enabled to support Dial Pulse
             Detection (to obtain this support contact Dialogic) or the
             following cards come with Dial Pulse detection already
             enabled:
    

    • D160SC-LS IDPD
    • D240SC-T1 IDPD
    • D320 SC-IDPD
    For Voice Recognition or Text to Speech applications, the following Dialogic adapters are supported:
    • Antares 2000/50
    • Antares 3000/50
    For fax applications, the following Dialogic adapters are supported:
    • VFX/40 ESC
    • VFX/40 ESC Plus
    • VFX/PCI
Software Requirements

System Software

  • Windows NT V4.0 Workstation or Server

  • For API application development under Windows NT, the following is recommended although other 32-bit compilers which support Windows NT DLLs may be used:
    • IBM VisualAge (R) C++
  • For Host communications:
    • IBM Communication Server for Windows NT, Version 5.0 or later
      • 3270 emulation via LUA
      • NetView (R) Alerts
    • IBM Personal Communications for Windows NT, Version 4.2 or later
      • 3270 emulation via EHLLAPI
      • 5250 emulation via EHLLAPI
      • ASCII emulation via EHLLAPI
DirectTalk for Windows NT
  • For System Administration (client) or Application Development (Client), only the following is required:
    • IBM DirectTalk for Windows NT, Version 3.0 Base Package
  • For a Run Time System (RTS), in addition to the Base Package, an IBM DirectTalk for Windows NT, Version 3.0 Use Based RTS License Feature equal to the required number of lines is required

  • IBM DirectTalk for Windows NT, Version 3.0 Optional Features

    The following software packages, available separately, are optional to perform specific functions as stated:

    • IBM DirectTalk for Windows NT, Version 3.0 Communications Support -- provides terminal emulation support to enable applications to communicate with a mainframe system via 3270, 5250 and ASCII terminal emulation.

    • IBM DirectTalk for Windows NT, Version 3.0 Voice Recognition (VR) Support -- enables support for VCS Speechwave Voice Recognition products, to allow callers to speak numbers, alphabetic characters, and some words as an alternative to using touch tone telephones. (Requires Dialogic Antares hardware and the correct Dongle).

    • IBM DirectTalk for Windows NT, Version 3.0 Text-to-Speech (TTS) Support -- enables support for L&H Text-to-Speech products, allowing information held as ASCII text to be synthesized and spoken to the caller. (Requires Dialogic Antares hardware and the correct Dongle).

    • IBM DirectTalk for Windows NT, Version 3.0 Telecommunication Devices for the Deaf (TDD) Feature -- enables support for the sending and receiving of characters to and from TDD devices.

    • Analog Display Services Interface feature -- provides the ability to send data for display on an ADSI phone during a normal voice call as per the Bellcore defined ADSI standard.
  • IBM DirectTalk for Windows NT, Version 3.0 provides support for date, time, currency and prerecorded voice segments in the following languages:
Afrikaans                     Dutch             Spanish
Arabic                        Finnish           Swedish
Bahasa Malaysia               French            Swiss French
Flemish                       German            Swiss German
Belgian French                Italian           Swiss Italian
Brazilian                     Japanese          Traditional
 Portuguese                                      Chinese
Canadian French               Korean            Turkish
Cantonese                     Mexican           UK English
                               Spanish
Catalan                       Norwegian         US English
Danish                        Portuguese        Luxembourgish

Vendor Supplied Software

The following code is shipped on the CD-ROM with the IBM DirectTalk for Windows NT product to reduce the potential of compatibility problems between the IBM DirectTalk for Windows NT, Version 3.0 code and vendor code:

  • Dialogic support software
  • Aculab support software
  • Antares VCS Speechwave Voice Recognition Package
  • Antares L&H Text to Speech Software Package
The licenses (Dongles) for the use of the above VR or TTS software is available from Dialogic when purchasing the required hardware.

Compatibility

  • CallPath (R) DirectTalk/2 (TM) applications written for Version 2.1, will run on IBM DirectTalk for Windows NT Version 3.0 with minimal changes.
Limitations
  • TTS support on the Antares card can only support one language per board. If more that one language is required then 2 Antares boards must be installed

  • Voice Recognition, line size, Text-to-Speech, fax, and host communication features are limited by the available personal computer slots. Customers should ensure configurations can be supported by the number of available ISA or PCI PC slots.

  • Customers must ensure that the power requirements of the adapters do not exceed bus slot power capabilities of their selected computer system.

  • Host Communications
    • IBM Communications Server for Windows NT Version 5.0 or later
        3270 via LUA (Up to 255 sessions)
    • IBM Personal Communications for Windows NT Version 4.2 or later.
            3270 via EHLLAPI   Up to a maximum of 26
            5250 via EHLLAPI   sessions is supported
            ASCII via EHLLAPI  which can be any
                               combination of these
      



Porting Applications to DirectTalk for Windows NT

When porting applications from CallPath DirectTalk/2 to DirectTalk for Windows NT the following should be considered:

  • DirectTalk for Windows NT does not support the Voice Messaging Feature.

  • ASCII Terminal Emulation Support is limited to a smaller number of sessions (26) in DirectTalk for Windows NT.

  • The Application Databases (Voice Logic Module (VLM), Voice Segment, Text Segment, ADSI Script) are a different format in DirectTalk for Windows NT ***.

  • DirectTalk for Windows NT is limited to supporting the cards that Dialogic provide Windows NT drivers for. Because of this many of the older Dialogic cards are not supported.

  • DirectTalk for Windows NT only supports the Development of Java (TM) and T-Rexx Voice Programs, but does support the running of CallPath DirectTalk/2 developed VAD, and T-Rexx Voice Programs.

  • The PEB architecture of Revision 4 Aculab cards is not supported in DirectTalk for Windows NT.
***   A utility is provided to automatically convert the database
      files.

Performance Considerations: System Requirements:

Performance is dependent on the following:

  • The number of lines
  • The number and type of host communications
  • The number of features such as TDD or ADSI and the number of channels of VR and TTS
  • System unit resources
  • Application complexity
It is recommended that the IBM DirectTalk for Windows NT General Information and Planning (order number GC34-5480) and the DirectTalk for Windows NT configuration aid (DTNTCFG) is used to determine the required system.
  • The DirectTalk for Windows NT configurator is available from URL: using the "LINKS" button to get to the Hursley Development Site.

    This tool will provide recommended system hardware and software configurations.



Planning Information

Customer Responsibilities: The customer is responsible for installation and development of the voice applications. The customer can also request these services through the local IBM office, IBM CallPath Solutions Marketing, as well as through one of the IBM Business Partners available that are trained in voice application solutions. DirectTalk for Windows NT is a system that provides an environment for easy to develop, customizable voice processing applications.

  • Site Planning: When preparing for the installation of DirectTalk for Windows NT you need to consider a number of requirements relating to the DirectTalk for Win NT voice processing system, such as:
    • Estimating telephone traffic

    • Power requirements

    • Environmental requirements

    • Telephone requirements

    • Host computer communications software, hardware, cables, and so forth.
  • Problem Determination: It is the customer's responsibility to perform problem determination using documentation such as the Problem Solving Guide.

    If an error has occurred, this error code information should be given to IBM (refer to the Program Services section below). If the error that occurred is a known hardware error, contact the hardware supplier (Dialogic or Aculab) for assistance. If the error that occurred is a known telephone network problem, contact your local telephone company. If this product was acquired from a source other than IBM, the customer should consult the provider of the software.

For more information on customer responsibilities, refer to the General Information and Planning Guide.

Direct Customer Support: Direct customer support is provided by PS Support Line. This fee service enhances customers' productivity by providing voice and electronic access into the IBM support organization. PS Support Line will help answer questions pertaining to usage, how to and suspected software defects for eligible products.

Installation and technical support is provided by Global Services. For more information on services supporting this product, call 800-IBM-4YOU (426-4968).

Packaging: IBM DirectTalk for Windows NT Base Package provides the following functions:

  • Developer Work Area (Client)
  • System Administration (Client)
To enable the Run Time System (RTS) operation the following is required:
  • Use Based RTS License available in increments from 4 to 1200.

    Note: A single DirectTalk for Windows NT system can only be configured up to a maximum of 60 lines.

    Only the following lines sizes are valid configurations for any single DirectTalk for Windows NT system: 4, 8, 12, 16, 24, 30, 32, 36, 48, and 60.

  • A maximum of one of each optional feature type per system:
    • Host Communications
    • Voice Recognition
    • Text-to-Speech
    • Telecommunication Devices for the Deaf
    • ADSI
The following spoken language options are included on the base product CD-ROM package.

Multiple languages options may be installed and supported on one DirectTalk for Windows NT system.

Afrikaans                     Dutch             Spanish
Arabic                        Finnish           Swedish
Bahasa Malaysia               French            Swiss French
Flemish                       German            Swiss German
Belgian French                Italian           Swiss Italian
Brazilian                     Japanese          Traditional
 Portuguese                                      Chinese
Canadian French               Korean            Turkish
Cantonese                     Mexican           UK English
                               Spanish
Catalan                       Norwegian         US English
Danish                        Portuguese        Luxembourgish

Ordering Examples

For a Developer Work Area (Client) System and/or a System Administration (Client) System, order:

  • V3.0 Base Package
For a single Run Time System order:
  • V3.0 Base Package
  • Number of RTS Licenses required (4, 8, 12, 16, 24, 30, 32, 36, 48 or 60)
  • A maximum of one of each in any combination of the following optional features:
    • Host Communications
    • Voice Recognition
    • Text-to-Speech
    • Telecommunication Devices for the Deaf
    • ADSI Feature
For multiple Run Time Systems, for example, 8x24 plus 4x12 line systems each with TTS and Host Communications Support, order:
  • 12 x V3.0 Base Package
  • 4 x 60 RTS Licenses
  • 12 x Host Communications Packages
  • 12 x Text-to-Speech Packages
For increasing the line size of a systems, for example, upgrading all 12 systems in the above example to 32 line systems would require an additional (8x8 + 4x20) 144 RTS licenses, order the following:
  • 2 x 60 Line RTS license
  • 24 Line RTS license



Security, Auditability, and Control

This program uses the security and auditability of the personal computer and the Windows NT Version 4 operating system.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



ORDERING INFORMATION

IBM DirectTalk for Windows NT has two charges units: Base platform and number of telephony lines enabled. The base platform feature has to be purchased for each system that IBM DirectTalk for Windows NT is installed. In addition to the base platform, a license must purchased that is equal to or greater than the number of telephony lines that is enabled on the installed systems. IBM DirectTalk for Windows NT is available at a migration price for those customers currently licensed for the following qualifying program: All Versions of CallPath DirectTalk/2. Migration features may be acquired for the functional features of CallPath DirectTalk/2, and for 1-60 RTS licenses. For RTS license sizes above 60, customers must purchase multiples of 1-60 RTS licenses.

                                 Order
Program Name/                    Type         Feature     Part
Description                      Number       Number      Number

DTNT Ver 3.0 Base 5801-AAR 4054 04L1844 Package DTNT Ver 3.0 TTS 5801-AAR 4055 04L1845 Support DTNT Ver 3.0 VR 5801-AAR 4056 04L1846 Support DTNT Ver 3.0 Comms 5801-AAR 4057 04L1847 Support DTNT Ver 3.0 TDD 5801-AAR 4058 04L1848 Support DTNT Ver 3.0 ADSI 5801-AAR 4059 04L1849 Feature DTNT 1 Line RTS 5807-AAR 1163 04L1856 License DTNT 4 Line RTS 5807-AAR 1164 04L1857 License DTNT 8 Line RTS 5807-AAR 1165 04L1858 License DTNT 12 Line RTS 5807-AAR 1168 04L1859 License Order Program Name/ Type Feature Part Description Number Number Number

DTNT 16 Line RTS 5807-AAR 1169 04L1860 License DTNT 24 Line RTS 5807-AAR 1171 04L1861 License DTNT 30 Line RTS 5807-AAR 1172 04L1862 License DTNT 32 Line RTS 5807-AAR 1170 04L1863 License DTNT 36 Line RTS 5807-AAR 1173 04L1864 License DTNT 48 Line RTS 5807-AAR 1174 04L1865 License DTNT 60 Line RTS 5807-AAR 1175 04L1866 License

Migration from CallPath DirectTalk/2

DTNT Ver 3.0 Base 5803-AAR 1685 11L3312 Package migration from CallPath DirectTalk/2 DTNT Ver 3.0 TTS 5803-AAR 1686 11L3313 Support migration from CallPath DirectTalk/2 DTNT Ver 3.0 VR 5803-AAR 1687 11L3314 Support migration from CallPath DirectTalk/2 DTNT Ver 3.0 Comms 5803-AAR 1688 11L3315 Support migration from CallPath DirectTalk/2 DTNT Ver 3.0 TDD 5803-AAR 1689 11L3316 Support migration from CallPath DirectTalk/2 DTNT Ver 3.0 ADSI 5803-AAR 1690 11L3317 Feature migration from CallPath DirectTalk/2 DTNT 1 Line RTS 5808-AAR 0509 11L3318 License migration from CallPath DirectTalk/2 DTNT 4 Line RTS 5808-AAR 0510 11L3319 License migration from CallPath DirectTalk/2 DTNT 8 Line RTS 5808-AAR 0511 11L3320 License migration from CallPath DirectTalk/2 DTNT 12 Line RTS 5808-AAR 0512 11L3321 License migration from CallPath DirectTalk/2 DTNT 16 Line RTS 5808-AAR 0513 11L3322 License migration from CallPath DirectTalk/2 DTNT 24 Line RTS 5808-AAR 0516 11L3324 License migration from CallPath DirectTalk/2 DTNT 30 Line RTS 5808-AAR 0517 11L3325 License migration from CallPath DirectTalk/2 Order Program Name/ Type Feature Part Description Number Number Number

DTNT 32 Line RTS 5808-AAR 0515 11L3323 License migration from CallPath DirectTalk/2 DTNT 36 Line RTS 5808-AAR 0518 11L3326 License migration from CallPath DirectTalk/2 DTNT 48 Line RTS 5808-AAR 0519 11L3327 License migration from CallPath DirectTalk/2 DTNT 60 Line RTS 5808-AAR 0520 11L3328 License migration from CallPath DirectTalk/2



TERMS AND CONDITIONS

Licensing: IBM International Program License Agreement. Proofs of Entitlement (PoE) are required for all authorized use.

Limited Warranty: Yes

Program Services: Program services will be available until January 31, 2001

Money-back Guarantee: 30-day, money-back guarantee

Copy and Use on Home/Portable Computer: No

Support Line: Personal Systems

Upgrades: Customers can acquire upgrades up to the currently authorized level of use of the qualifying programs.

Volume Orders: Yes, contact your IBM representative

Passport Advantage Applies: Yes

AIX (R)/UNIX (R) Upgrade Protection Applies: No

Entitled Upgrade for Current AIX/UNIX Upgrade Protection Licensees: No

Variable Charges Apply: No



CHARGES

The charges provided in this announcement are suggested retail prices for the U.S. only and are provided for your information only. Dealer prices may vary, and prices may also vary by country. Prices are subject to change without notice. For additional information and current prices, contact your local IBM representative.

                                                    One-
                                    Part            Time
Description                         Number          Charge

Ver 3.0 Base package 04L1844 $ 200 Text-to-Speech Support 04L1845 2,100 Voice Recognition Support 04L1846 1,260 Communications Support 04L1847 3,150 Telecomms for the deaf 04L1848 5,000 ADSI Feature 04L1849 2,000 1 Line RTS License 04L1856 1,050 4 Line RTS License 04L1857 3,800 8 Line RTS License 04L1858 7,560 12 Line RTS License 04L1859 11,280 16 Line RTS License 04L1860 14,960 24 Line RTS License 04L1861 22,320 30 Line RTS License 04L1862 27,810 32 Line RTS License 04L1863 29,600 36 Line RTS License 04L1864 33,120 48 Line RTS License 04L1865 43,680 60 Line RTS License 04L1866 54,000 One- Part Time Description Number Charge

Migration from CallPath DirectTalk

Ver 3.0 Base package 11L3312 $ 40 Text-to-Speech Support 11L3313 420 Voice Recognition Support 11L3314 252 Communications Support 11L3315 630 Telecomms for the deaf 11L3316 1,000 ADSI Feature 11L3317 400 1 Line RTS License 11L3318 210 4 Line RTS License 11L3319 760 8 Line RTS License 11L3320 1,510 12 Line RTS License 11L3321 2,255 16 Line RTS License 11L3322 2,990 24 Line RTS License 11L3324 4,465 30 Line RTS License 11L3325 5,560 32 Line RTS License 11L3323 5,920 36 Line RTS License 11L3326 6,625 48 Line RTS License 11L3327 8,735 60 Line RTS License 11L3328 10,800

Monthly Optional PS Support Line Charge: $234

Note: For Passport Advantage ordering information and charges, contact your IBM Lotus (R) representative or authorized IBM Lotus Business Partner. Additional information is also available on the Passport Advantage URL:



CALL NOW TO ORDER

To order, contact the IBM North America Sales Centers, your local IBM representative, or your IBM Business Partner.

IBM North America Sales Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

 Phone:     800-IBM-CALL
 Fax:       800-2IBM-FAX
 Internet:  ibm_direct@vnet.ibm.com
 Mail:      IBM North America Sales Centers
            Dept. SE010
            P.O. Box 2690
            Atlanta, GA  30301-2690
 Reference: SE010

To identify your local IBM Business Partner or IBM representative, call 800-IBM-4YOU.

Note: Shipments will begin after the planned availability date.

Trademarks

      DirectTalk/2 is a trademark of International Business Machines
      Corporation in the United States or other countries or both.
      DirectTalk, VisualAge, NetView, CallPath, and AIX are
      registered trademarks of International Business Machines
      Corporation in the United States or other countries or both.
      Pentium is a trademark of Intel Corporation.
      Windows NT is a registered trademark of Microsoft Corporation.
      Java is a trademark of Sun Microsystems, Inc.
      UNIX is a registered trademark in the United States and other
      countries exclusively through X/Open Company Limited.
      Lotus is a registered trademark of Lotus Development
      Corporation.
      Other company, product, and service names may be trademarks or
      service marks of others.