Tivoli Introduces Superior Management of SAP's R/3 Application
March 11, 1997
Announcement Letter Number: 297-060
Table of Contents:
- At a Glance
- EDUCATION SUPPORT
- SUPPLEMENTAL INFORMATION
- TECHNICAL INFORMATION
- ORDERING INFORMATION
- TERMS AND CONDITIONS
At a Glance
TME 10 Module for R/3, the industry's first complete enterprise-scale solution for managing R/3, provides:
- Enables the creation of customized filepacks to deploy the SAPGUI
- Offers dependency-checking, installation, and configuration
- Secure, Automated Administration
- Pre-written T/EC rules automate the management of R/3 alerts by providing filtering, routing, "drill down" capabilities, and alert response
- Enables TME administrator to securely execute ABAP function calls for the administration of R/3
- Availability Monitoring
- Monitors key components of R/3 from outside the application, including all R/3 software MIB variables
- Interoperates with a large number of complementary management applications from other vendors through Tivoli's extensive partners program
TME 10 (R) Module for R/3 (the "R/3 Module") is an applications management module which brings life-cycle application management capabilities of TME 10 to bear on SAP's R/3 application. The R/3 Module enables IT staff to manage all of the R/3 systems in production from a central console. A system administrator can deploy, monitor, securely administer, and automate the operation of the R/3 application throughout the enterprise from a TME (R) desktop. The R/3 Module will benefit the IT staff tasked with R/3 administration by improving the performance and availability of R/3, reducing the time, money, and staff required to manage R/3, and increasing end-user productivity and satisfaction.
TME 10 Module for R/3 enables an organization to confidently and safely put R/3 in production throughout the enterprise. It delivers control to R/3 administrators so that they can define the policies and rules by which they want to manage R/3. And it does this in such a way as to actually reduce an IT staff's dependence on specially trained SAP consultants for the care and feeding of R/3.
The unique benefit which the TME 10 Module for R/3 delivers to the customer is that it manages every phase in the life cycle of the R/3 application, including deployment, automated and secure administration, and monitoring and event management.
In addition, other applications which interact with R/3 can be managed to a similar extent and with the same approach by leveraging the Applications Management Specification. Managing applications with AMS ensures a standard, consistent set of interfaces. This greatly reduces the development, integration, and training costs which result when proprietary interfaces exist for each application in an environment.
Only with the R/3 Module can you:
- Automatically deploy, install, and configure the SAPGUI to thousands of target clients throughout your enterprise.
- Automate the processing of R/3 alerts through pre-defined rules.
- Securely execute ABAP RFC's using TME authorization.
- Manage R/3 and the underlying systems and network resources that comprise your R/3 application infrastructure with the same integrated set of management tools.
- Manage R/3 according to your organization's rules and policies.
- Monitor critical R/3 processes "out-of-band", without the need to rely on any R/3 applications to be up in order to get status information.
- Interact seamlessly with R/3's integrated management system, CCMS.
TME 10 Module for R/3 is intended for organizations with multiple R/3 systems, particularly when those systems are physically distributed, and for organizations which want to integrate R/3 management with the management of their other system and network resources.
The R/3 Module sits on top of the standard set of TME 10 components, and it allows Tivoli customers to install the R/3 module into existing production TME 10 environments. The prerequisites are Tivoli Management Framework (R), Tivoli/Courier (R), Tivoli/Sentry (R), and TME 10 Enterprise Console (TEC).
Planned Availability Date
March 14, 1997
This announcement is provided for your information only. For additional information, contact your IBM representative or call 800-IBM-4YOU.
Large, multi-national organizations are migrating their core business processes to R/3 in record numbers. As a result, SAP R/3 is the leading selling client/server application suite for business operations in the world. Industry estimates show that as many as sixty percent of the Global 2000 have either initiated or are contemplating an implementation of R/3. The client/server movement in general, and the success of R/3 in particular, are part of one of the most fundamental and comprehensive paradigm shifts in the history of information technology.
The TME 10 Module for R/3 is an application management module which performs life-cycle management of the R/3 application. The module provides deployment, availability management, and automated secure administration for R/3. It augments the native Computing Center Management System (CCMS) services provided by R/3 to enable administrators to centrally view and manage all the R/3 systems installed in an enterprise. It includes:
- Life-cycle Management:
- Only Tivoli provides a complete solution which encompasses each of the key elements required to manage an application: deployment, administration, and monitoring.
- Secure, Automated Management:
- Because of the scale and complexity of R/3, automating its
operation and administration saves time and money and reduces
errors. The R/3 Module provides automation in three key areas
(1) the execution of R/3 tools and utilities, including ABAP
remote function calls (2) the management of R/3 alerts and (3)
standard operational tasks.
- Importantly, the R/3 Module provides a secure infrastructure for interacting with R/3 by leveraging the authentication facilities of the TME framework. A TME administrator is not required to enter the R/3 password to execute any of the tasks provided. The security of R/3 is enhanced at the same time that the administrator's capabilities are expanded.
- Because of the scale and complexity of R/3, automating its operation and administration saves time and money and reduces errors. The R/3 Module provides automation in three key areas (1) the execution of R/3 tools and utilities, including ABAP remote function calls (2) the management of R/3 alerts and (3) standard operational tasks.
- The Execution of R/3 Tools and Utilities, Including ABAP Function
- Organizations make substantial investments in SAP consultants
in order to implement R/3. ABAP development is a critical
resource which is best utilized to customize an R/3
installation, not to administer it. The R/3 Module enables a
TME administrator to remotely execute ABAP function calls
without having ABAP programming expertise.
- The result is that an organization can begin to reduce its reliance on SAP consultants. With the R/3 Module, organizations can leverage their investment in SAP consultants by allowing other administrators to execute function modules to administer R/3. Utilities created by SAP consultants can be executed from TME by a junior administrator who has been authorized to execute the specific tasks. This allows organizations to leverage their investment in expensive consultants.
- Organizations make substantial investments in SAP consultants in order to implement R/3. ABAP development is a critical resource which is best utilized to customize an R/3 installation, not to administer it. The R/3 Module enables a TME administrator to remotely execute ABAP function calls without having ABAP programming expertise.
- The Management of R/3 Alerts
Through CCMS, R/3 provides a great deal of information about itself in terms of events and messages. Administrators need a way to determine which information is relevant and actionable. The R/3 Module automates the process of extracting the relevant event information, managing it from a central console, and thereby facilitating problem resolution for the R/3 administrator.
- Centralizes R/3 event management. The R/3 Module captures R/3
events from all application and database servers and
consolidates them at the T/EC in well-defined event groups.
Events are posted to the T/EC as they occur. The result is a
single operations console with the most current alert
information for all R/3 systems.
- T/EC Rules. The T/EC rules engine processes incoming alerts to
prevent event storms and to facilitate problem-solving.
- Duplicate checking. The Module automatically closes duplicate
events keeping, the T/EC synchronized with the R/3 MIB to
ensure that the most current event status is displayed.
- Harmless events automatically closed. Harmless events are
automatically closed after one minute.
- Synchronizes T/EC and CCMS. This enables an administrator to
respond to alerts by acknowledging them from either T/EC or
CCMS and have the alert status synchronized between the two
- Automated diagnostics. Whether invoked manually or in response
to an incoming event, this task gathers detailed information
associated with a particular event and saves it in a log for
further analysis. Examples include:
- Buffer information
- Dispatcher queue information
- Roll and page information
- Alert table
- Event correlation. Because R/3 alerts are processed by the
T/EC rules engine along with other TME events, an administrator
can use the T/EC to correlate R/3 alerts with other system,
network or application events to perform "root-cause" analysis
and further automate management processes.
- Eliminate "operation mode switch" confusion. When R/3
undergoes a scheduled operation mode switch from daytime dialog
processes to nighttime batch processing, a buffer quality alert
is often generated as R/3 pages in new programs and data. The
T/EC rules engine recognizes that the critical buffer alert is
a natural result of the operation mode switch. It correlates
the events, acknowledges them automatically, and updates the
CCMS alert detail, thereby eliminating any need for action or
concern on behalf of the administrator.
- Automatic drill down to retrieve alert detail. R/3 may generate an error message which is difficult to interpret, such as "buffer alert". In response, the R/3 Module will query R/3's shared memory segment to retrieve more meaningful data which enables the administrator to take action.
- Centralizes R/3 event management. The R/3 Module captures R/3 events from all application and database servers and consolidates them at the T/EC in well-defined event groups. Events are posted to the T/EC as they occur. The result is a single operations console with the most current alert information for all R/3 systems.
- Standard Operational Tasks
These include the capability to execute the following tasks on an enterprise-wide basis from the T/EC:
- Start or stop an R/3 system
- Start the SAPGUI
- Start or stop the R/3 event adapter
- Start or stop an instance of the application server
- Start or stop monitoring of an R/3 instance or system
- Start or stop a database server
Common Applications Management Architecture
The R/3 Module offers administrators a comprehensive, enterprise-wide view of their R/3 installation. It allows administrators to manage multiple instances of R/3 from a centralized console. These key benefits result in the following.
- Integrate R/3 management into the Tivoli architecture for
applications management. Management of R/3 should not be an
island of responsibility within an IT organization. Because R/3
impacts and depends on so many of an organizations' other critical
computing resources, R/3 management must fit into a common
architecture for managing all these resources. The R/3 Module
utilizes Tivoli's common approach to managing applications,
resulting in the following key benefits:
- All of the applications which interact with R/3 can be instrumented to comply with the Applications Management Specification. Thus, a commercial job scheduling application or a home-grown bar coding application is managed with the same life cycle management approach which the Module applies to R/3. This consistency reduces training and improves quality. It also improves decision-making as administrators can understand the interaction between R/3-related applications.
- All of the computing resources on which R/3 and its complementary applications depend are managed within the same architecture as the applications themselves. This provides critical visibility into how systems, networks and applications are impacting each other's performance.
- Facilitate a systematic roll-out of R/3 across the enterprise. By using TME as the management architecture for R/3, an organization can now apply its policies and rules to R/3, by leveraging TME's policy-based management approach. This places the IT staff in control of how to structure and enforce the rules by which R/3 will be managed. Consistent configurations and management decisions (such as monitor thresholds, automated responses, or routing) can be consistently and automatically applied to new systems and users as they are brought into production with R/3.
- Leverage the functionality of CCMS. CCMS provides information about the performance of R/3. However, it is focused at the instance level. To administer multiple instances of R/3 in real time using CCMS requires the repetition of management operations for each instance. The localized CCMS view of R/3 also limits an administrator's understanding of the performance of R/3 as an enterprise system. The R/3 Module consolidates CCMS information from all R/3 instances at the T/EC, enabling a top-down view of the environment, rather than requiring point-to-point or bottom's-up management.
- An administrator may prefer to invoke CCMS for certain actions. The R/3 Module enables CCMS to be invoked from the TME desktop so that the two systems work together seamlessly without requiring cumbersome context switching between environments.
- Organizations with multiple R/3 systems, particularly when those systems are physically distributed.
- Organizations which intend to implement R/3 in a phased, incremental roll-out, starting in a particular business unit and expanding to include the entire enterprise.
- Organizations which want to integrate R/3 management with the management of their other system and network resources.
- SAP Administrator. Often companies designate an individual as project lead for their R/3 effort.
- CIO/CTO Staff. These are the people who agreed to make R/3 work at the time of the original purchase, so they have a vested interest in delivering a management solution.
- Line of Business IT Managers. The roll-out of R/3 is usually incremental. It often originates in one key line of business, such as finance, and the manager for the finance department will become the person most concerned with R/3 management. What these people share is a career-determining need to make R/3 work. These are the "SAP is your life" target customers. They are responsible for aspects of R/3 administration, including how it fits into an organization's overall applications management strategy, unlike DBAs or system administrators who focus more on point solutions. These individuals have the most to gain by delivering a complete management solution. They don't want to have to invest additional resources because they failed to solve the problem the first time.
Training is available, or will be made available in the future, for the TME 10 products. Some training is offered through IBM Education and Training and some through Tivoli Systems.
For current information on IBM Education and Training courses in the US, contact 800-IBM-TEACH. Outside the US, contact your local country IBM E&T contact. Worldwide information is also available on the IBM E&T home page on the Internet at:
TME 10, TME, Tivoli Management Framework, Tivoli/Courier, and Tivoli/Sentry are registered trademarks of Tivoli Systems, Inc. in the United States or other countries or both. Other company, product, and service names may be trademarks or service marks of others.
Specified Operating Environment
Module for R/3 requires the TME 10 (R) Framework which supports the following hardware platforms:
- IBM RS/6000 (TM) (including SP2 (R))
- Data General AViiON systems
- Sun SPARC systems
- Intel (R) 486 or Pentium (R), or equivalent
- HP 9000 systems
- Digital Alpha
TME 10 Module for R/3 server component requires the TME 10 Framework and supports the following operating systems:
- AIX (R) 3.2.5 with PTF U435001
- AIX 4.1.2 or 4.1.3 with Motif 1.2
- DG/UX version 5.4, R3.00 or 5.4, R3.01 with Motif 1.2
- HP/UX 9.03, HP/UX 9.05
- HP/UX 9.01 with patch PHKL_3075 and Motif 1.2
- HP/UX 9.00 with patch PHKL_2258 and Motif 1.2
- HP/UX 10.01 and Motif 1.2 with PA RISC 1.1
- SunOS 4.0 as TMR Server with Motif 1.2
- Solaris 2.4 or 2.5
- Microsoft (R) Windows (R) NT 3.5.1
- Digital Unix 3.X
TME 10 Module for R/3 clients run on the following operating systems:
- Microsoft NT 3.51
- Microsoft Windows 3.1 or 3.11 with any WINSOCK-compliant stack
- Microsoft Windows/95
- UNIX (R)/Motif
Security, Auditability, and Control
The component uses the security and auditability features of the UNIX and non-UNIX operating systems on which the TME 10 Framework operates.
The component uses the security and auditability features of the systems in which it is installed.
User management is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
Orders for new licenses will be accepted now.
Shipment will begin on the planned availability date.
Basic License: To order a basic license, specify the program number and feature number 9001 for asset registration.
TME 10/Flex Pricing Features:
10/Flex Charge Program (Qty of 1) (Qty of 250) Description Number Feature Feature
TME 10 Module for R/3 5697-ASA Servers 0001 Clients 0002 0252
Select the desired optional Maintenance and Support offering.
TME 10/Flex Maintenance & Support Features:
Feature Feature Description (Qty of 1) (Qty of 250)
Standard Maintenance & Support Servers 0003 Clients 0004 0254 Extended Maintenance & Support Servers 0005 Clients 0006 0256 Upgrade M&S from Standard to Extended Servers 0007 Clients 0008 0258
Specify the feature number of the desired distribution medium shown below.
If a customer is a licensed user of any of the predecessor IBM products shown below, the customer may order TME 10 Module for R/3 at no-charge until June 30, 1997.
TME 10 Framework Upgrade: In addition, customers who are eligible for an upgrade are also entitled to a license of TME 10 Framework, 5697-FRA, at no charge When ordering 5697-FRA, specify feature code, 0500 and the number of servers in the current network, and feature code 0501 and the number of clients in the current network.
Upgrading Program to TME 10 Upgrade Number Product Feature Upgrading From: (Feature) (Feature): Number
SystemView (R) for 5765-527 TME 10 0600 AIX Applications (1025) Module3 Manager for for R/3A SAP R/3 5697-ASA (Manager) (0101)
SystemView for AIX 5765-527 TME 10 0601 AIX Application (1027) Module Manager for (1028) for R/3 SAP R/3 (0002) 5697-ASA (Agents Qty 1)
Basic Machine-Readable Material
To order, select the feature number of the desired distribution medium.
Feature Distribution Number Medium
Customization Options: Select the appropriate feature numbers to customize your order to specify the delivery options desired. These features can be specified on the initial or MES orders.
Example: If publications are not desired for the initial order, and for future updates, specify feature numbers 3470 to ship media only, and 3480 to ship media updates only. In the future if publication updates were required, order an MES to remove feature number 3480, and the publications will ship with the next release for the program.
Feature Description Number
Serial Number Only (suppresses shipment 3444 of media and documentation)
Ship Media Only (suppresses initial 3470 shipment of documentation)
Ship Documentation Only (suppresses 3471 initial shipment of media) Feature Description Number
Ship Media Updates Only (suppresses 3480 update shipment of documentation)
Ship Documentation Only (suppresses 3481 update shipment of media)
Suppress Updates (suppresses update 3482 shipment of media and documentation)
Local IBM Office Expedite 3445 (for IBM use only)
Customer Expedite Process Charge 3446 ($30 charge for each product)
Expedite shipments will be processed to receive 72 hour delivery from the time IBM Software Manufacturing Solutions (SMS) receives the order. SMS will then ship the order via overnight air transportation.
Unlicensed Documentation: A memo and one copy of the following publication are supplied automatically with the basic machine-readable material.
Order Title Number
TME 10 Module for R/3 User's Guide GC31-8411
Subsequent updates (technical newsletters or revisions between releases) to the publications shipped with the product will be distributed to the user of record for as long as a license for this software remains in effect. A separate publication order or subscription is not needed.
Licensing: IBM Customer Agreement and the Addendum for Tivoli Products
Designated Machine: Not required
Variable Charges Apply: No
Installation License or Location License Applies: No
Usage Restriction Applies: No
Educational Allowance: Yes, to qualified education customers
Volume Discount: Not applicable
Version-To-Version Upgrade Credits Apply: No
Licensed Program Materials Availability
Restricted Materials of IBM: None Non-Restricted Source Materials: None Object Code Only (OCO): All
Testing Period: None
Support Center Applies: Yes
Access is available through the IBM Support Center
Available Until: 12 months from the date of installation
APAR Mailing Address: Tivoli Systems 9442 Capital of Texas Highway Austin, TX 78759 USA Attention: TME 10 MOD. for R3 Development
Charges are computed by summing the number of servers and clients at the customer's installation that are managed by a TME 10 Module for R/3 product, then multiplying each sum by the product's charge associated with the server and client features, respectively.
Since the kind of machine on which the code runs or its specific serial number is NOT relevant, the customer has the flexibility to move the code among any system, up to the limit of the number of server and client features acquired for each product. If the customer acquires more features than there are servers and/or clients physically installed, the customer has room to expand the network without incurring additional charges. Servers and clients are defined in the context of the SAP R/3 environment. The total number of servers is calculated by summing the number of R/3 database servers and R/3 application servers. The total number of clients is calculated by summing the number of computers running the SAPGUI to access data or services from R/3 servers.
For computers containing more than one processor (that is, multi-processing systems), the number of servers to be counted is based on the number of R/3 application or database servers. For example, an SP2 system containing 12 nodes which are used to deploy 15 application servers and 1 database server is counted as 16 servers. In other words, the number of nodes or processors is not what is counted; instead, count the SAP R/3 servers in the customer's environment.
Individual 10/Flex TME 10 applications and their components may be copied to additional machines, up to the limit of the features ordered, at no-charge, without notifying IBM. Charges apply only to the features ordered -- one per each managed server and managed client. Features may not be transferred among products. There are two ways to order products and their features:
- A single copy of Module for R/3 may be ordered and replicated as necessary. Sufficient features would be ordered on this license to support all managed servers and managed clients across all replicated copies of that product.
- Multiple copies of Module for R/3 may be ordered with each one, including the appropriate number of features to support ONLY those servers and clients managed by that copy of the product.
10/Flex Charge Program Feature Charge Feature Charge Description Number (Qty of 1) (Qty of 250)
TME 10 Module 5697-ASA for R/3 Servers 0001 $15,000 Clients 0002 75 0252 $18,750
Standard Annual Maintenance and Support Option
The following support will be provided at no charge for a period of 12 months after the first installation of Module for R/3, and thereafter, if the customer subscribes to the Standard Annual Maintenance and Support Option:
- Corrections (PTFs) which fix substantial deviations of unmodified TME 10 products from the then current code, publications, and/or informal documentation (that is, release notes and memos).
- Software Product Updates which are improvements, extensions, and other changes, which IBM, at its discretion, deems to be reasonable.
- Technical Support which provides support via telephone, fax, and e-mail during normal IBM business hours in the customer's locality from Monday through Friday, except local holidays, and which supplies workarounds for problems (where known), answers questions, and provides patches where they exist, and supplies to the customer a reasonable amount of assistance by mail or telephone in the event of difficulties in the use of, or the interpretation of results from, a TME 10 product.
TME 10/Flex Optional Annual Standard Maintenance and Support Charges
10/Flex Charge Standard Annual Support Charge* Program Feature Charge Feature Charge Description Number (Qty of 1) (Qty of 250)
TME 10 Module 5697-ASA for R/3 Servers 0003 $2,250 Clients 0004 11 0254 $2,750
* Included at no charge during the first year of the license.
Extended Annual Maintenance and Support Option: This option includes and extends the maintenance services provided in Standard Annual Maintenance and Support Option to include Technical Support via telephone 7 days per week, 24 hours per day. When a customer is notified about the pending termination of the initial no-charge maintenance period, the customer may choose to purchase this option for subsequent years. An MES must be entered by the local IBM office for Module for R/3's 10/Flex charges, using the corresponding feature numbers shown below. After an MES is entered, the charges will automatically renew annually, unless canceled by the customer.
TME 10/Flex Optional Annual Extended Maintenance and Support Charges
10/Flex Standard Annual Support Charge Program Feature Charge Feature Charge Description Number (Qty of 1) (Qty of 250)
TME 10 Module 5697-ASA for R/3 Servers 0005 $3,000 Clients 0006 15 0256 $3,750
TME 10/Flex Extended Maintenance and Support Upgrade Charges
The customer may choose to upgrade to this option during the first year of the license, or in subsequent years if the Standard Annual Maintenance and Support Option has previously been ordered. The upgrade 10/Flex charges and upgrade features numbers are shown in below. These charges may be entered on the initial order, or later via MES.
TME 10/Flex Extended Maintenance and Support Upgrade Charges
Extended Support Upgrade Annual Support Charge Program Feature Charge Feature Charge Description Number (Qty of 1) (Qty of 250)
TME 10 Module 5697-ASA for R/3 Servers 0007 $750 Clients 0008 4 0258 $1,000
Program Upgrade Charge: A customer may upgrade to TME 10 Module for R/3 at a reduced charge if the customer is a licensed user of any of the predecessor IBM products shown below. Specify the upgrade feature number.
TME 10 Framework Upgrade: In addition, customers who are eligible for an upgrade are also entitled to a license of TME 10 Framework, 5697-FRA, at no charge. When ordering 5697-FRA, specify feature number, 0500 and the number of servers in the current network, and feature number 0501 and the number of clients in the current network.
Upgrading Program to TME 10 Upgrade Number Product Feature Upgrading From: (Features) (Feature): Number Charge
SystemView for AIX 5765-527 TME 10 0600 $0 Application Manager (1025) Module for SAP R/3 for A/3 (Manager) 5697-ASA (0101)
SystemView for AIX 5765-527 TME 10 0601 0 Application Manager (1027) Module for SAP R/3 (1028) for R/3 (Agents Qty 1) 5697-ASA (0002) Clients Qty 1
RS/6000 is a trademark of International Business Machines Corporation in the United States or other countries or both. SP2, AIX, and SystemView are registered trademarks of International Business Machines Corporation in the United States or other countries or both. Intel and Pentium are registered trademarks of Intel Corporation. Microsoft and Windows are registered trademarks of Microsoft Corporation. UNIX is a registered trademark in the United States and other countries exclusively through X/Open Company Limited. TME 10 is a registered trademark of Tivoli Systems, Inc. in the United States or other countries or both. Other company, product, and service names may be trademarks or service marks of others.