IBM Predictive Customer Intelligence V1.0 delivers real-time individual recommendations for optimized customer interactions

IBM United States Software Announcement 214-229
June 3, 2014


Table of contents
 Overview Overview  Technical information Technical information
 Key prerequisites Key prerequisites  Ordering information Ordering information
 Planned availability date Planned availability date  Terms and conditions Terms and conditions
 Description Description  Prices Prices
 Program number Program number  Order now Order now
 Publications Publications


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At a glance
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IBM® Predictive Customer Intelligence V1.0 helps:

For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).



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Overview
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IBM Predictive Customer Intelligence V1.0 can help transform the customer experience by making appropriate recommendations at point of impact. It does this by gathering relevant customer information from internal and external sources, and then uses predictive analytics to measure, predict, and optimize real-time actions to drive effective customer acquisition, growth, and retention across any medium through which the customer interacts with an organization to obtain products or services.

IBM Predictive Customer Intelligence V1.0 delivers:

IBM Predictive Customer Intelligence helps organizations:



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Key prerequisites
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Refer to the Technical information section for details.



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Planned availability date
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Description
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IBM Predictive Customer Intelligence V1.0 can help translate information an organization knows about a customer (within and external to the enterprise) into actions (including proactive) or interactions that make sense to the customer, driving improved customer satisfaction, customer loyalty, increased customer lifetime value while decreasing customer churn. With Predictive Customer Intelligence, you can align complimentary customer care strategies across your business functions such as marketing, customer retention, service, billing, and sales. By bringing these strategies together, each strategy acts to maximize the value of the others, thus amplifying the effectiveness of each individual strategy.

IBM Predictive Customer Intelligence real-time recommendation engine provides deep customer insight to meet the customer with a precisely tailored recommendation or relevant offer. The recommendation engine gathers insights from deep customer analysis of social, text, and transactional data, and uses this information in real time to predict customer sentiment and needs. The recommendation engine uses algorithms to find patterns, predictors, and other indicators hidden within social media, interactional text, and transactional customer data. This information is then used to predict what a customer needs or wants, and then generates a recommendation that best serves the needs of that individual.

IBM Predictive Customer Intelligence V1.0 provides the front office with the following capabilities:



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Availability of national languages
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Some components may not be translated into the languages listed below.

 
 Description          Availability date  Language
 
 IBM Predictive       June 10, 2014      French
 Customer                                Danish
 Intelligence V1.0                       Kazakhstan
                                         Russian
                                         Korean
                                         Chinese - Simplified
                                         Chinese - Traditional
                                         Spanish
                                         Norwegian Bokmal
                                         Portuguese - Brazilian
                                         Croatian
                                         German
                                         Swedish
                                         Japanese
                                         Hungarian
                                         English
                                         Romanian
                                         Slovenian
                                         Turkish
                                         Dutch
                                         Czech
                                         Italian
                                         Finnish
                                         Polish
                                         Thai


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Program number
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Program                Program
number         VRM     name
 
5725-R08       1.0     IBM Predictive Customer Intelligence


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Offering Information
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Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® website

http://www.ibm.com/software/passportadvantage


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Publications
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No publications are shipped with this program.

IBM Predictive Customer Intelligence V1.0 documentation is published in IBM Knowledge Center, which can be viewed from a web browser with Internet access.

On June 3, 2014, the online version of IBM Predictive Customer Intelligence V1.0 documentation will be available at

http://www.ibm.com/support/knowledgecenter/SSCJHT_1.0.0

The IBM Publications Center

http://www.ibm.com/shop/publications/order


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Technical information
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Specified operating environment

Hardware requirements

Server computers: Linux™

At a minimum, each computer or virtual machine that is hosting a Predictive Customer Intelligence server component or node must have the following hardware requirements:

Server computers: Microsoft™ Windows™

At a minimum, each computer or virtual machine that is hosting a Predictive Customer Intelligence server component or node must have the following hardware requirements:

For complete details regarding the minimum hardware requirements to install and run IBM Predictive Customer Intelligence, available June 3, 2014, refer to

http://www.ibm.com/support/knowledgecenter/SSCJHT_1.0.0
Software requirements

Server computers: Linux

IBM Predictive Customer Intelligence server components can be installed on computers that are running 64-bit Red Hat Enterprise Linux Server Edition version 6.5 (x86_64) operating system.

Prerequisites

You must have the legacy UNIX™ compatibility package installed. The package is selected when the operating system is set up. The components of this package must be installed on each computer or virtual machine image on which you install a Predictive Customer Intelligence node.

You must verify that the following packages are installed on every node:

On the business intelligence node, the following additional packages are required:

On the Predictive Customer Intelligence node, you must install Java™ Runtime Environment (JRE) V1.7, or later.

On the Integration Bus node, you must install the IBM Data Server Driver for ODBC and CLI.

Server computers: Microsoft Windows

IBM Predictive Customer Intelligence server components can be installed on computers that are running the Microsoft Windows 2008 Server (x86_64) operating system.

Client computers

The Predictive Customer Intelligence client components must be installed on computers that are running Microsoft Windows 7 operating systems.

Prerequisites

A supported web browser such as:

For complete details regarding the minimum software requirements to install and run IBM Predictive Customer Intelligence, available June 3, 2014, refer to

http://www.ibm.com/support/knowledgecenter/SSCJHT_1.0.0

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

IBM Electronic Support

The IBM Support Portal is your gateway to technical support. This includes IBM Electronic Support tools and resources, for software and hardware, to help save time and simplify support. The Electronic Support tools can help you find answers to questions, download fixes, troubleshoot, automate data collection, submit and track problems through the Service Request online tool, and build skills. All these tools are made available through your IBM support agreement, at no additional charge. Read about the Electronic Support portfolio of tools

http://ibm.com/electronicsupport

Access the IBM Support Portal

http://ibm.com/support

Access the online Service Request tool

http://ibm.com/support/servicerequest

Planning information

Packaging

IBM Predictive Customer Intelligence V1.0 is distributed with the following:

This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.

Security, auditability, and control

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



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Software Services
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/


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Ordering information
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This product is only available via Passport Advantage. It is not available as shrinkwrap.

These products may only be sold directly by IBM or by authorized IBM Business Partners for Software Value Plus.

For more information about IBM Software Value Plus, visit

http://www.ibm.com/partnerworld/page/svp_authorized_portfolio

To locate IBM Business Partners for Software Value Plus in your geography for a specific Software Value Plus portfolio, visit

http://www.ibm.com/partnerworld/wps/bplocator/
 
Product group: Predictive Intelligence
Product Identifier Description                     (PID)
  IBM Predictive Customer Intelligence V1.0        5725-R08
 
Product category: Predictive Intelligence

Passport Advantage

 
                                                           Part
Program name/Description                                   number
 
IBM Predictive Customer Intelligence Install License +     D15HRLL
SW Subscription & Support 12 Months
 
IBM Predictive Customer Intelligence Install Annual SW     E0JRNLL
Subscription & Support Renewal
 
IBM Predictive Customer Intelligence Install SW            D15HSLL
Subscription & Support Reinstatement 12 Months
 
IBM Predictive Customer Intelligence RVU License +         D15IPLL
SW Subscription & Support 12 Months
 
IBM Predictive Customer Intelligence RVU Annual SW         E0JS5LL
Subscription & Support Renewal
 
IBM Predictive Customer Intelligence RVU SW                D15IQLL
Subscription & Support Reinstatement 12 Months
 
IBM Predictive Customer Intelligence for Non-Production    D15IRLL
Environment Install License + SW Subscription & Support
12 Months
 
IBM Predictive Customer Intelligence for Non-Production    E0JS6LL
Environment Install Annual SW Subscription & Support
Renewal
 
IBM Predictive Customer Intelligence for Non-Production    D15ISLL
Environment Install SW Subscription & Support
Reinstatement 12 Months
 
IBM Predictive Customer Intelligence 1.0 Multiplatform     B9035EN
English Media Pack

Charge metric

 
Program name     PID number           Charge metric
 
IBM Predictive   5725-R08             Install and Resource
Customer                              Value Unit
Intelligence V1.0

Install

Install is a unit of measure by which the program can be licensed. An install is an installed copy of the program on a physical or virtual disk made available to be executed on a computer. Licensee must obtain an entitlement for each install of the program.

Resource Value Unit (RVU)

RVU is a unit of measure by which the program can be licensed. RVU Proofs of Entitlement (PoEs) are based on the number of units of a specific resource used or managed by the program. Licensee must obtain sufficient entitlements for the number of RVUs required for licensee's environment for the specific resources as specified in the program specific table. RVU entitlements are specific to the program and the type of resource and may not be exchanged, interchanged, or aggregated with RVU entitlements of another program or resource. Refer to the program specific RVU table.

Notes :



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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available via Passport Advantage.

Licensing

IBM International Program License Agreement including the License Information document and PoE govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This program is licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information number

L-GLBC-9H5PST.

The program's License Information will be available for review on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product version or release will be available for a minimum of five years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Other terms
Volume orders (IVO)

No

IBM International Passport Advantage Agreement
Passport Advantage applies

Yes, and through the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
Usage restriction

Yes. For additional information, refer to the License Information document that is available on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
Software Subscription and Support applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express®. Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
IBM Operational Support Services - SoftwareXcel

No

System i® Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable.



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Statement of good security practices
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IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.



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IBM Electronic Services
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Electronic Service Agent™ and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support, all at no additional cost to you.

Now integrated into the base operating system of AIX® V5.3, AIX V6.1, and AIX V7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM, which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type smitty esa_main, and select Configure Electronic Service Agent. In addition, ESA now includes a powerful web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent, refer to

http://www.ibm.com/support/electronic

The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.

Benefits

Increased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the symptoms, diagnosing the error, and manually calling IBM Support to open a problem record. Its 24x7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.

Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM. The Electronic Service Agent tool securely transmits via either the Internet (HTTPS or VPN) or modem, and can be configured to communicate securely through gateways to provide you a single point of exit from your site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into your system. System inventory information is stored in a secure database, which is protected behind IBM firewalls. It is viewable only by you and IBM. Your business applications or business data is never transmitted to IBM.

More accurate reporting: Because system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, you are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM, problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.

Customized support: Using the IBM ID entered during activation, you can view system and support information in the My Systems and Premium Search sections of the Electronic Support website at

http://www.ibm.com/support/electronic

My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent. Reports are available for any system associated with your IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, you are able to see search results that apply specifically to your systems.

For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit

http://www.ibm.com/support/electronic


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Prices
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Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner for Software Value Plus. Additional information is also available at

http://www.ibm.com/software/passportadvantage

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, permits accelerated implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified customers.

For more financing information, visit

http://www.ibm.com/financing


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Order now
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To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
For IBM representative: callserv@ca.ibm.com
For IBM Business Partner: pwcs@us.ibm.com
Mail:       IBM Teleweb Customer Support
            ibm.com® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            Canada
            L3R 2Z1

Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.

IBM Software Value Plus

These products are available under IBM Software Value Plus, either directly from IBM or through authorized Business Partners who invest in skills and high-value solutions. IBM customers may benefit from the industry-specific or horizontal solutions, skills, and expertise provided by these Business Partners.

Additions to Software Value Plus will be communicated through standard product announcements. For a current list of IBM software available under Software Value Plus, visit

http://www.ibm.com/partnerworld/page/svp_authorized_portfolio_criteria

For questions regarding Software Value Plus, visit

http://www.ibm.com/partnerworld/page/svp_authorized_portfolio_contacts
Trademarks

Electronic Service Agent is a trademark of IBM Corporation in the United States, other countries, or both.

IBM, Passport Advantage, Express, System i, AIX and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

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UNIX is a registered trademark of The Open Group in the United States and other countries.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

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http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

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