IBM Tivoli Workload Scheduler V9.2 and IBM Workload Automation V9.2 provide increased operational efficiency and new capabilities to respond to new cloud, mobile, and big data challengesIBM United States Software Announcement 214-058
February 21, 2014
|Table of contents|
|At a glance|
IBM® Tivoli® Workload Scheduler V9.2 delivers:
For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
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IBM Tivoli Workload Scheduler V9.2 integrates with existing data center systems and cloud resources, with simplified integration between service management software, and delivers improved productivity for the day-by-day operations. It also enhances operational efficiency through mobile self-service dashboards and workload management capabilities.
Enhancements for IBM Tivoli Workload Scheduler components apply to both IBM Tivoli Workload Scheduler and IBM Workload Automation.
Features that can help improve productivity by simplifying the collaboration with other tools include:
Enhanced features that can help simplify the day-by-day operations include:
Mobile features that enhance operations:
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|Planned availability date|
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IBM Tivoli Workload Scheduler V9.2 offers the backbone infrastructure to automate the execution of batch and near real-time workloads and activities running in support of business services, and helps provide the reliable and Service Level Agreement (SLA)-compliant delivery of those business services. When used in combination with IBM Tivoli Workload Scheduler for z/OS® and IBM Tivoli Workload for Applications, it extends the automation capabilities to span across heterogeneous systems, and manages workflows that integrate mainframe application with distributed application, Enterprise Resource Planning, and Business Intelligence applications. IBM Tivoli Workload Scheduler offers mechanisms for resource virtualization and leverages cloud technologies, all in an effort to minimize fixed costs. IBM Tivoli Workload Scheduler provides a modern web-based interface, called IBM Tivoli Dynamic Workload Console, for operations, administrative tasks, and reporting, and offers self-service catalog mobile interfaces to expose scheduling services to business users in a natural language.
IBM Tivoli Workload Scheduler V9.2 can integrate with existing data center systems and cloud resources, with simplified integration between service management software, and deliver improved productivity for the day-by-day operations. It also enhances operation efficiency through mobile self-service dashboards and workload management capabilities.
IBM Tivoli Workload Scheduler improves user's productivity by simplifying the collaboration with other tools and these specific enhanced capabilities:
Features in IBM Tivoli Workload Scheduler that simplify day-to-day operations:
Accessibility by people with disabilities
A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at
Section 508 of the US Rehabilitation Act
IBM Tivoli Workload Scheduler V9.2 and IBM Workload Automation V9.2 are capable as of February 28, 2014, when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. A US Section 508 Voluntary Product Accessibility Template (VPAT) can be requested on the following website
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Program Program number VRM name 5698-WSH 9.2 IBM Tivoli Workload Scheduler 5725-G80 9.2 IBM Workload Automation
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Comprehensive education for IBM Tivoli products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.
For additional information, visit
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Product information is available via the Offering Information website
Also, visit the Passport Advantage® website
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The IBM Tivoli Workload Scheduler V9.2 Quick Start Guide, English and translated publications, are delivered on a separate publications CD-ROM with the basic machine-readable material. They will be available on February 28, 2014,and can be downloaded from the Tivoli Publications Center website at
- http://publib.boulder.ibm.com/infocenter/tivihelp/v47r1/index.jsp?topic=/com.ibm.tivoli .itws.doc_9.1/index.jsp
The IBM Publications Center
Beginning on February 28, 2014, all the available program publications can be downloaded in English from the following website on the general availability date. Select the Workload Automation V9.2 category. Translated copies, in selected languages, will be available within 60 days after the general availability date at
- http://publib.boulder.ibm.com/infocenter/tivihelp/v47r1/topic/com.ibm.tivoli.itws.doc_9 .2/welcome_TWA.html
The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge.
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Specified operating environment
Refer to the IBM Tivoli Workload Scheduler System Requirements document for a complete list of hardware requirements. On February 28, 2014, the documentation will be available at
On February 28, 2014, the system requirements for Tivoli Dynamic Workload Console can be found at
On February 28, 2014, IBM Workload Automation V9.2 hardware requirements will be available at
Refer to the IBM Tivoli Workload Scheduler System Requirements document for a complete list of supported operating systems, software requirements, and hardware requirements. On February 28, 2014, the documentation will be available at
On February 28, 2014, the system requirements for Tivoli Dynamic Workload Console can be found at
IBM Workload Automation V9.2
Refer to the IBM Tivoli Workload Scheduler System Requirements document for a complete list of supported operating systems, software requirements, and hardware requirements. On February 28, 2014, the document will be available at
The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.
IBM Electronic Support
The IBM Support Portal is your gateway to technical support. This includes IBM Electronic Support tools and resources, for software and hardware, to help save time and simplify support. The Electronic Support tools can help you find answers to questions, download fixes, troubleshoot, automate data collection, submit and track problems through the Service Request online tool, and build skills. All these tools are made available through your IBM support agreement, at no additional charge. Read about the Electronic Support portfolio of tools
Access the IBM Support Portal
Access the online Service Request tool
Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express®. Product upgrades and technical support are provided by the Software Subscription and Support (Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.
IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (Software Maintenance) can be extended by the purchase of a renewal option, if available.
IBM Tivoli Workload Scheduler V9.2 and IBM Workload Automation V9.2 are distributed with:
This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.
Security, auditability, and control
The products in this announcement use the security and auditability features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.
To learn more about IBM Software Services or to contact a Software Services sales specialist, visit
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|Licensing metric definitions and pricing examples|
Licensing metric definitions
Tivoli software products are priced using Tivoli's Enhanced Value-Based Pricing. The Enhanced Value-Based Pricing system is based upon the Tivoli Environment-Managed Licensing Model, which uses a managed-environment approach, whereby price is determined by what is managed rather than the number and type of product components installed.
Unlike typical systems management licensing models that require entitlements of specific software components to specific systems, the IBM Tivoli Environment-Managed Licensing Model provides the customer flexibility to deploy its Tivoli software products within its environment in a manner that can address and respond to the customer's evolving architecture. That is, as the architecture of a customer's environment changes, the customer's implementation of Tivoli software can be altered, as needed, without affecting the customer's license requirements (as long as the customer does not exceed its entitlements to the software).
Under Enhanced Value-Based Pricing, licensing and pricing of server-oriented applications are determined based upon the server's use in the customer's environment. Typically, such applications are licensed and priced in a manner that corresponds to each installed and activated processor core of the server managed by the Tivoli application to help correlate price to value while offering a simple solution.
For servers with physical or logical (sometimes called virtual) partitions, entitlements are required for all installed and activated processor cores on the server. For each Tivoli application managing a clustered environment, licensing is based on the cumulative number of installed and activated processor cores on each server in the cluster.
Enhanced Value-Based Pricing recognizes the convergence of RISC and UNIX and Microsoft Windows and Intel technologies, in order to simplify the customer's licensing requirements, and to provide a smoother, more scalable model. Pricing and licensing do not differentiate between non-System z server platforms or operating systems. For some products, this platform neutrality extends to System z® and other host servers as well.
IBM Tivoli enhanced value-based pricing terminology definitions
An engine is also referred to as a central processor (CP) or processor. Engines for traditional workloads are called General Purpose CPs. Engines for Linux workloads are called Integrated Facility for Linux (IFL) engines or Linux-only engines. Engines for Coupling Facility workloads are called Integrated Coupling Facility (ICF) engines.
An Enterprise is a person or single entity and the subsidiaries owned by more than 50%.
IBM Integrated Facility for Linux (IFL)
This optional facility enables additional processing capacity exclusively for Linux workload, with no effect on the model designation of a System z or OS/390® server. Consequently, executing Linux workload on the IBM IFL will not, in most cases, result in any increased IBM software charges for z/OS, OS/390, VM, VSE, or TPF operating systems or applications. There is, as indicated, a charge associated with the IFL, and there may also be a charge for applications that run on the IFL.
The IFL may be dedicated to a single Linux-mode logical partition or it may be shared by multiple Linux-mode logical partitions. Installations should note that the Linux workspace enabled by this facility will not support any of the S/390® traditional operating systems (OS/390, TPF, VSE, or VM). Only Linux applications or Linux operating in conjunction with the Virtual Image Facility, an environment that operates within a logical partition or in native S/390 mode and provides the capability to create multiple Linux images, is supported by the IBM S/390 IFL.
Managed Processor core (charging under full capacity in the managed environment)
Managed Processor core charges are based on the active processor cores on the machines in the computing environment affiliated with the program rather than on the server where the program is run. The managed processor cores that require Proofs of Entitlement (PoEs) are defined in the License Information's program-unique terms.
- IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and 1 or more arithmetic and logic units.
- Multicore technology allows two or more processor (commonly called cores) to be active on a single silicon chip. With multicore technology, IBM considers each core to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip.
- The program may not run on some or all of the processors for which PoEs are required by the program's valuation method.
- In the System z IFL environment, each IFL engine is considered a single physical processor.
- Threading, a technique which makes a single processor seem to perform as two or more, does not affect the count of physical processors.
- Where blade technology is employed, each blade is considered a separate server and charging is based upon the total number of processors
Millions of Service Units (MSU)
MSU is defined as millions of CPU service units per hour; the measure of capacity used to describe the computing power of the hardware processors on which S/390 or System z software runs. Processor MSU values are determined by the hardware vendor, IBM, or Software Compatible Vendors (SCVs).
For more detailed information about System z software pricing, go to
A server is a computer system that executes requested procedures, commands, or applications to one or more user or client devices over a network. A PoE must be obtained for each server on which the program or a component of the program is run or for each server managed by the program. Where blade technology is employed, each blade is considered a separate server.
Standby or backup systems
For programs running or resident on backup machines, IBM defines three types of situations: cold, warm and hot. In cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire other licenses or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if running at another enterprise's location.
As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes.
Doing work includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data, or other resources (for example, active linking with another machine, program, database or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch-over between programs, databases, or other resources to occur.
In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files or transactions, maintaining a heartbeat, active linking with another machine, program, database, or other resource), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.
A Value Unit is a pricing charge metric for program license entitlements, which is based upon the quantity of a specific designated measurement used for a given program. Each program has a designated measurement. The most commonly used designated measurements are processor cores and MSUs. However, for select programs, there are other designated measurements such as servers, users, client devices, and messages. The number of Value Unit entitlements required for a specific implementation of the given program must be obtained from a conversion table associated with the program. Customers must obtain a PoE for the appropriate number of Value Unit entitlements for their implementation. The Value Unit entitlements of a given program cannot be exchanged, interchanged, or aggregated with Value Unit entitlements of another program. Whenever the designated measurement is a processor core, not all processor cores require the same number of Value Unit entitlements. To determine the number of Value Unit entitlements required, refer to the Processor Value Unit conversion table on the Passport Advantage website
Processor Value Unit (PVU)
PVU is a unit of measure by which the program can be licensed. The number of PVU entitlements required is based on the processor technology (defined within the PVU table by processor vendor, brand, type, and model number at
and the number of processors made available to the program. IBM continues to define a processor, for the purpose of PVU-based licensing, to be each processor core on a chip. A dual-core processor chip, for example, has two processor cores.
Monthly Jobs is a unit of measure by which the IBM Workload Automation program can be licensed. A Job is an object within the IBM Workload Automation program that cannot be further divided and represents a computing process including all its sub-processes. The customer licensee must obtain sufficient entitlements to cover the maximum number of Jobs processed or managed by IBM Workload Automation in any calendar month.
Job Count Tracking
IBM Tivoli Workload Scheduler (component of IBM Workload Automation) provides a function that will track every launched job historically, and retains it for query and reporting purposes. The metric for job counting must be applied to the entire environment managed by a single Master Domain Manager, represented by the production of a single plan covering the entire managed network.
Product and licensing websites
A complete list of IBM Tivoli products is available at
IBM Tivoli product licensing documents are available at
Through the Passport Advantage Agreement, you may receive discounted pricing based on their total volume of eligible products, across all IBM brands, acquired worldwide. The volume is measured by determining the total Passport Advantage points value of the applicable acquisitions. Passport Advantage points are only used for calculating the Entitled Passport Advantage discount.
To determine the required IBM Tivoli product configuration under Passport Advantage, the IBM Tivoli Enhanced Value-Based Pricing Model applies. The customer's environment is evaluated on a per-product basis.
Use the following two-step process to determine the total Passport Advantage points value:
The discounted pricing available through Passport Advantage is expressed in the form of Suggested Volume Prices (SVPs), which vary depending on the SVP level. Each SVP level is assigned a minimum total Passport Advantage point value, which must be achieved, in order to qualify for that SVP level.
Media packs and documentation packs do not carry Passport Advantage points and are not eligible for SVP discounting.
For additional information on Passport Advantage, refer to the following
The following Passport Advantage part number categories may be orderable:
Distributed pricing examples
The following examples are provided to illustrate your licensing requirements.
References to processor-based licensing do not represent the actual number of entitlements required. Entitlement requirements are Value Unit based, with the exception of IBM Tivoli Scheduler. Processors referenced in these examples represent the designated measurement on which the required number of Value Unit entitlements will be calculated. The number of Value Units required per processor will depend on the processor type. For more information, refer to the Value Unit definition in IBM Tivoli Enhanced Value-Based Pricing terminology definitions. To determine the number of Value Unit entitlements required per processor, refer to the processor Value Unit conversion table on the Passport Advantage website
References to all other nonprocessor-based metrics do represent the actual number of entitlements required, unless other designated measurements are referenced or unless otherwise specified.
Pricing examples for IBM Tivoli Workload Scheduler (part number BJ158ML), including IBM Tivoli Workload Scheduler for z/OS Agent (part number BJ159ML)
The following customer network applies to all of the examples to enable the reader to see where products tend to manage something less than the entire environment. The customers environment includes:
The customer desires to schedule work on its 14-way distributed server and its 24-way distributed server. Thus, the customer must obtain Processor Value Unit entitlements associated with the following number of processor cores, for its distributed environment:
Quantity in customer Processor cores Systems managed environment to be licensed 14-way 1 14 24-way 1 24 Total Processor Cores to be licensed 38
Pricing examples for IBM Workload Automation (part number BJ15AML)
IBM Workload Automation V9.2 license entitlement is based on counting the number of executed jobs.
The following example is provided to illustrate the customer's licensing requirements.
- Number of daily executed jobs: 500
- Number of monthly executed jobs (multiply by 31 ): 15,500
- Number of groups of 10 jobs: 1,550 (divide by 10 as the part is per 10 Monthly Jobs)
- List price of IBM Workload Automation for 10 jobs equals: X
- List price is calculated at 1,550 job packs of 10 jobs multiplied by X.
Note: List price is equal to X in the above example.
Note on agentless scheduling
Tivoli Workload Scheduler can manage jobs remotely, on servers where the Tivoli Workload Scheduler software is not installed. (Workload is launched on a server without any agent installed, through the method of unixssh x-agent.)
This is called agentless scheduling. Licenses are required on computers where the agentless method is managing workload.
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This product is only available via Passport Advantage. It is not available as shrinkwrap.
These products may only be sold directly by IBM or by authorized IBM Business Partners for Software Value Plus.
For more information about IBM Software Value Plus, visit
To locate IBM Business Partners for Software Value Plus in your geography for a specific Software Value Plus portfolio, visit
Product group: Configurations and Operations Product category: Tivoli Workload Scheduling Product Identifier Description (PID) IBM Workload Automation 5725-G80 IBM Tivoli Workload Scheduler V9.2 5698-WSH
Passport Advantage customer: Media pack entitlement details
Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.
Media packs description Part number IBM Workload Automation V9.2 BJ15AML Media Pack MP ML IBM Tivoli Workload Scheduler V9.2 BJ158ML IBM Tivoli Workload Scheduler zOS Agent V9.2 BJ159ML
Orders for new licenses will be accepted now.
Shipment will begin on the planned availability date.
Ordering information for Passport Advantage
Passport Advantage allows you to have a common anniversary date Software Subscription and Support (SW S&S) renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of Software Subscription and Support (also referred to as Software Maintenance). Software Subscription and Support in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Subscription and Support (Software Maintenance) will renew at the common anniversary date for twelve full months of Software Subscription and Support (Software Maintenance).
Refer to the IBM International Passport Advantage Agreement and to the IBM Software Support Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Subscription and Support (Software Maintenance).
To order IBM Tivoli Workload Scheduler previously announced licensed part numbers for Passport Advantage, specify the desired part number and quantity.
Part number Description D56MTLL Tivoli Workload Scheduler PVU LIC + SW S&S 12 MO E02AFLL Tivoli Workload Scheduler PVU ANNUAL S&S RNWL D56MVLL Tivoli Workload Scheduler PVU SW S&S REINSTATE 12 MO D56LZLL Tivoli Workload Scheduler Z PVU LIC + SW S&S 12 MO E02A8LL Tivoli Workload Scheduler Z PVU ANNUAL S&S RNWL D56MALL Tivoli Workload Scheduler Z PVU SW S&S REINSTATE 12 MO D0C4SLL Tivoli Workload Scheduler zOS Agent PVU LIC + SW S&S 12 MO E08D6LL Tivoli Workload Scheduler zOS Agent PVU ANNUAL S&S RNWL D0C4TLL Tivoli Workload Scheduler zOS Agent PVU SW S&S REINSTATE 12 MO D0C4ULL Tivoli Workload Scheduler zOS Agent Z PVU LIC + SW S&S 12 MO E08D7LL Tivoli Workload Scheduler zOS Agent Z PVU ANNUAL S&S RNWL D0C4VLL Tivoli Workload Scheduler zOS Agent Z PVU SW S&S REINSTATE 12 MO
To order IBM Tivoli Workload Automation previously announced licensed part numbers for Passport Advantage, specify the desired part number and quantity.
Part number Description D0PNZLL IBM Workload Automation per10 MonthlyJobs Lic + SW S&S 12 Mo E0DSYLL IBM Workload Automation per10 MonthlyJobs Annual SW S&S Rnwl D0PP0LL IBM Workload Automation per10 MonthlyJobs SW S&S Reinstate 12 Mo D0TBULL IBM Workload Automation for zEnterprise BladeCenter® Extension and Linux on System z per10 MonthlyJobs Lic + SW S&S 12 Mo E0EKFLL IBM Workload Automation for zEnterprise BladeCenter Extension and Linux on System z per10 MonthlyJobs Annual SW S&S Rnwl D0TBVLL IBM Workload Automation for zEnterprise BladeCenter Extension and Linux on System z per10 MonthlyJobs SW S&S Reinstate 12 Mo
To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:
Part number Description BJ158ML IBM Tivoli Workload Scheduler V9.2 BJ159ML IBM Tivoli Workload Scheduler zOS Agent V9.2 BJ15AML IBM Workload Automation V9.2 Media Pack MP ML
IBM Tivoli Workload Scheduler V9.2 and IBM Workload Automation V9.2 are also available, via web download, from Passport Advantage.
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|Terms and conditions|
The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.
This product is only available via Passport Advantage.
IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.
This software license includes Software Subscription and Support (also referred to as Software Maintenance).
These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.
License Information number
Form/Part Program name number IBM Tivoli Workload Scheduler V9.2 GC23-4480-07 IBM Workload Automation V9.2.0 CBF6XML
The program's License Information will be available for review on the IBM Software License Agreement website
Limited warranty applies
IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.
IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at
IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).
If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.
For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.
Volume orders (IVO)
IBM International Passport Advantage Agreement
Passport Advantage applies
Yes, and through the Passport Advantage website at
Software Subscription and Support applies
Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.
IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.
While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at
Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.
For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at
System i® Software Maintenance applies
Variable charges apply
Educational allowance available
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|Statement of good security practices|
IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.
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|IBM Electronic Services|
Electronic Service Agent and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support, all at no additional cost to you.
Now integrated into the base operating system of AIX® V5.3, AIX V6.1, and AIX V7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM, which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type smitty esa_main, and select Configure Electronic Service Agent. In addition, ESA now includes a powerful web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent, refer to
The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.
Increased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the symptoms, diagnosing the error, and manually calling IBM Support to open a problem record. Its 24x7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.
Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM. The Electronic Service Agent tool securely transmits via either the Internet (HTTPS or VPN) or modem, and can be configured to communicate securely through gateways to provide you a single point of exit from your site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into your system. System inventory information is stored in a secure database, which is protected behind IBM firewalls. It is viewable only by you and IBM. Your business applications or business data is never transmitted to IBM.
More accurate reporting: Because system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, you are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM, problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.
Customized support: Using the IBM ID entered during activation, you can view system and support information in the My Systems and Premium Search sections of the Electronic Support website at
My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent. Reports are available for any system associated with your IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, you are able to see search results that apply specifically to your systems.
For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit
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Information on charges is available at website
In the Electronic tools category, select the option for Purchase/upgrade tools.
For Passport Advantage and charges, contact your IBM representative or your authorized IBM Business Partner. Additional information is also available at
Business Partner information
If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.
Authorization to resell IBM software products is achieved at the Reseller Authorization group level. You must be authorized in the IBM Tivoli Workload Scheduler group to sell this product. To register an opportunity for these products in the Global Partner Portal, you may use Product Family - Software: Tivoli Storage. For information, on how to become an Authorized Business Partner in IBM Software Value Plus, visit website
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To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.
To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).
Phone: 800-IBM-CALL (426-2255) Fax: 800-2IBM-FAX (242-6329) For IBM representative: email@example.com For IBM Business Partner: firstname.lastname@example.org Mail: IBM Teleweb Customer Support ibm.com® Sales Execution Center, Americas North 3500 Steeles Ave. East, Tower 3/4 Markham, Ontario Canada L3R 2Z1
The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.
IBM Software Value Plus
These products are available under IBM Software Value Plus, either directly from IBM or through authorized Business Partners who invest in skills and high-value solutions. IBM customers may benefit from the industry-specific or horizontal solutions, skills, and expertise provided by these Business Partners.
Additions to Software Value Plus will be communicated through standard product announcements. For a current list of IBM software available under Software Value Plus, visit
For questions regarding Software Value Plus, visit
Electronic Service Agent is a trademark of IBM Corporation in the United States, other countries, or both.
IBM, Tivoli, z/OS, IBM SmartCloud, Passport Advantage, Express, System z, OS/390, S/390, BladeCenter, System i, AIX and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.
Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.
UNIX is a registered trademark of The Open Group in the United States and other countries.
Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.
Intel is a trademark of Intel Corporation or its subsidiaries in the United States and other countries.
Other company, product, and service names may be trademarks or service marks of others.
For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page