IBM Endpoint Manager V9.1 delivers enhanced security and operations management capabilities, updated IBM License Metric Tool V9.0, and a new IBM Endpoint Manager solution for users to better manage their data centersIBM United States Software Announcement 214-014
March 11, 2014
|Table of contents|
|At a glance|
IBM® Endpoint Manager V9.1 and IBM Endpoint Manager for Datacenters V9.1 automate day-to-day operational tasks and help enforce security and compliance standards to maximize productivity and reduce downtime by:
All of this is provided through a single, lightweight, and extensible solution.
For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
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IBM Endpoint Manager V9.1 and IBM Endpoint Manager for Datacenters V9.1, built on BigFix® technology, deliver advanced endpoint management both inside and outside of the data center. All of this is provided through a single, lightweight, and extensible solution.
IBM Endpoint Manager V9.1 adds new core capabilities and extends its platform coverage to include:
IBM Endpoint Manager for Datacenters V9.1 is specifically targeted at solving the most common server management needs and leverages new capabilities and platform coverage for the included modules:
IBM Endpoint Manager for Datacenters addresses key server management needs for:
IBM Endpoint Manager for Lifecycle Management:
IBM Endpoint Manager for Security and Compliance:
IBM Endpoint Manager for Patch Management:
IBM Endpoint Manager for Software Use Analysis:
IBM Endpoint Manager for Core Protection:
IBM Endpoint Manager for Server Automation:
IBM License Metric Tool:
Refer to Software Announcement 213-080, dated March 05, 2013.
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For details, refer to the Hardware and software requirements section.
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|Planned availability date|
Note: For IBM Endpoint Manager for Datacenters (5725-Q67) availability is electronic only.
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IBM Endpoint Manager V9.1 provides native encryption capabilities to enable even more simple setup of secure data transfers and password management policies. Data is encrypted per targeted endpoint and is stored in encrypted form in the database, ensuring only the intended party is able to decrypt the information.
In order to further protect and trust data being transferred and stored within its components IBM Endpoint Manager now implements Secure Hash Algorithm (SHA) referenced as SHA-2. SHA-2 is a set of cryptographic hash functions (SHA-224, SHA-256, SHA-384, SHA-512) designed by the U.S. National Security Agency (NSA) and published in 2001 by the National Institute of Standards and Technology (NIST) as a U.S. Federal Information Processing Standard (FIPS).
Other major enhancements in IBM Endpoint Manager V9.1 products
IBM Endpoint Manager for Lifecycle Management
IBM Endpoint Manager for Lifecycle Management delivers comprehensive and powerful solutions for IT operations. The product adds the following major capabilities.
Software Distribution enhancements include:
Operating system deployment improvements include:
Remote control improvements include:
IBM Endpoint Manager for Security and Compliance improvements
IBM Endpoint Manager for Security and Compliance helps ensure endpoint security across the organization and expands the coverage to include the latest CIS and DISA security benchmarks.
IBM Endpoint Manager for Patch Management improvements
IBM Endpoint Manager for Software Use Analysis enhancements
IBM Endpoint Manager for Software Use Analysis provides software asset discovery and reporting across heterogeneous operating systems to help optimize software spending, help more effectively manage software compliance with respect to vendor audits, and help comply with country and market regulations.
The IBM Endpoint Manager for Software Use Analysis suite adds the following product capabilities:
IBM Endpoint Manager for Core Protection adds the following new capabilities:
Support for Mac OS X to help protect Mac computers from security risks though:
IBM Endpoint Manager for Server Automation enhancements:
IBM License Metric Tool
If the organization is entitled to use IBM License Metric Tool, it can be downloaded from IBM Passport Advantage®. The new updated tool utilizes IBM Endpoint Manager V9.1 platform components and provides reports for products that are under the IBM Passport Advantage virtualization capacity (sub-capacity) licensing.
IBM License Metric Tool capabilities for IBM software are also available within any IBM Endpoint Manager product with a new content site named IBM License Reporting . This site is located in a folder within the IBM Endpoint Manager console.
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IBM Endpoint Manager V9.1 provides consolidated security and operations management, simplifying and streamlining endpoint management, while increasing accuracy and productivity.
IBM Endpoint Manager V9.1 drives cost savings for software licensing and compliance with sophisticated detection capabilities across Microsoft Windows and UNIX platforms.
With the rise in corporate and bring your own device smartphones and tablet devices, IBM Endpoint Manager V9.1 delivers comprehensive mobile device management solutions to address both business and technical controls to ensure data security and compliance.
IBM Endpoint Manager V9.1 extends visibility and control to data center servers and the cloud by improving security through patching offline virtual machines and reducing total cost of ownership (TCO) and downtime with automated server provisioning and configuration tasks.
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Program Program number VRM name 5725-C43 9.1 IBM Endpoint Manager for Lifecycle Management 5725-C44 9.1 IBM Endpoint Manager for Security and Compliance 5725-C45 9.1 IBM Endpoint Manager for Patch Management 5725-C46 9.1 IBM Endpoint Manager for Power® Management 5725-F57 9.1 IBM Endpoint Manager for Software Use Analysis 5725-D25 9.1 IBM Endpoint Manager for Core Protection 5725-H27 9.1 IBM Endpoint Manager for Server Automation 5725-F99 9.1 IBM Endpoint Manager for Mobile Devices 5725-Q67 9.1 IBM Endpoint Manager for Datacenters 5724-T40 9.0 IBM License Metric Tool
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Comprehensive education for IBM Tivoli products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.
For additional information, visit
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Product information is available via the Offering Information website
Also, visit the Passport Advantage website
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No publications will be shipped with this product.
The IBM Publications Center
The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge.
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Specified operating environment
Hardware and software requirements
IBM Endpoint Manager supports running the Endpoint Manager server on:
IBM Endpoint Manager V9.1 introduces additional support for:
IBM Endpoint Manager V9.1 includes client platform support based on individual applications for the following operating systems:
View the system requirements, including the complete list of supported platforms for each Endpoint Manager product, at
The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.
IBM Electronic Support
The IBM Support Portal is your gateway to technical support. This includes IBM Electronic Support tools and resources, for software and hardware, to help save time and simplify support. The Electronic Support tools can help you find answers to questions, download fixes, troubleshoot, automate data collection, submit and track problems through the Service Request online tool, and build skills. All these tools are made available through your IBM support agreement, at no additional charge. Read about the Electronic Support portfolio of tools
Access the IBM Support Portal
Access the online Service Request tool
IBM Endpoint Management Solution V9.1 is distributed with:
License number Pid number License document name L-TBRN-9CKNXZ 5725-C43 IBM Endpoint Manager for Lifecycle Management L-TBRN-9CKP65 5725-C43 IBM Endpoint Manager Starter Kit for Lifecycle Management L-TBRN-9CKNZY 5725-C44 IBM Endpoint Manager for Security and Compliance L-TBRN-9CKP7A 5725-C44 IBM Endpoint Manager Starter Kit for Security and Compliance L-TBRN-9CKNUC 5725-C45 IBM Endpoint Manager for Patch Management L-TBRN-9CKP3C 5725-C46 IBM Endpoint Manager for Power Management L-TBRN-9CKP8D 5725-D25 IBM Endpoint Manager for Core Protection L-TBRN-9CKP9J 5725-D25 IBM Endpoint Manager for Core Protection for Data Protection Add on L-TBRN-9DSRR5 5725-F99 IBM Endpoint Manager for Mobile Devices L-TBRN-9CKP52 5725-H27 IBM Endpoint Manager for Server Automation L-TBRN-9FZU3T 5725-Q67 IBM Endpoint Manager for Datacenters L-KAFZ-9E2SBR 5725-F57 IBM Endpoint Manager for Software Use Analysis
IBM License Metric Tool V9.0 is distributed with:
Security, auditability, and control
Endpoint Manager Solution uses the security and auditability features of the operating system software.
The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.
To learn more about IBM Software Services or to contact a Software Services sales specialist, visit
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|Licensing metric definitions and pricing examples|
Managed Virtual Server
Managed Virtual Server is a unit of measure by which the program can be licensed. A server is a physical computer that is comprised of processing units, memory, and input/output capabilities and that executes requested procedures, commands, or applications for one or more users or client devices. Where racks, blade enclosures, or other similar equipment is being employed, each separable physical device (for example, a blade or a rack-mounted device) that has the required components is considered itself a separate server. A virtual server is either a virtual computer created by partitioning the resources available to a physical server or an unpartitioned physical server. Licensee must obtain Managed Virtual Server entitlements for each virtual server managed by the program.
Client Device is a unit of measure by which the program can be licensed. A Client Device is a single user computing device or special purpose sensor or telemetry device that requests the execution of or receives for execution a set of commands, procedures, or applications from or provides data to another computer system that is typically referred to as a server or is otherwise managed by the server. Multiple Client Devices may share access to a common server. A Client Device may have some processing capability or be programmable to allow a user to do work. Examples include, but are not limited to actuators, appliances, automated teller machines, automatic meter readers, cash registers, disk drives, desktop computers, kiosks, notebook computers, personal digital assistant, point-of-sale terminals, sensors, smart meters, tape drives, and technical workstations. Licensee must obtain entitlements for every Client Device which runs, provides data to, uses services provided by, or otherwise accesses the program and for every other computer or server on which the program is installed.
Resource Value Unit (RVU)
RVU is a unit of measure by which the program can be licensed. RVU Proofs of Entitlement (PoEs) are based on the number of units of a specific resource used or managed by the program. Licensee must obtain entitlements for this program sufficient to cover the resources managed by the program. Licensee must obtain sufficient entitlements for the number of RVUs required for licensee's environment for the specific resources as specified in the resource table found in the program's announcement or License Information document. RVU entitlements are specific to the program and the type of resource and may not be exchanged, interchanged, or aggregated with RVU entitlements of another program or resource.
Standby or backup systems
For programs running or resident on backup machines, IBM defines three types of situations: cold, warm and hot. In cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire other licenses or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if running at another enterprise's location.
As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes.
Cold: A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.
Warm: A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.
Hot: A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlement for this copy and there will generally be an additional charge.
Doing work includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data, or other resources (for example, active linking with another machine, program, database or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switchover between programs, databases, or other resources to occur.
The resource for the purpose of the RVU calculation is Activated Processor Cores managed by the program. An Activated Processor Core is a processor core that is available for use in a physical or virtual server, regardless of whether the capacity of the processor core can be or is limited through virtualization technologies, operating system commands, BIOS settings, or similar restrictions. Licensee can deploy the program using either full capacity licensing or virtualization capacity (sub-capacity) licensing according to the Passport Advantage Sub-Capacity Licensing Terms (refer to the webpage below). If using full capacity licensing, each Activated Processor Core in the physical hardware environment managed by the program must be counted, except for those servers from which the program permanently no longer manages. If using Virtualization Capacity licensing, the virtualization capacity license counting rules at
- http://www.ibm.com/software/lotus/passportadvantage/Counting_Software_licenses_using_sp ecific_virtualization_technologies.html
defines how many Activated Processor Cores must be counted.
The RVU table for Endpoint Manager is below:
Tier From quantity To quantity Factor 1 0 2,500 1.00 2 2,501 10,000 0.80 3 10,001 50,000 0.60 4 50,001 150,000 0.40 5 150,001 - 0.20
Pricing example 1
A customer wishes to license Endpoint Manager for the servers in the following core environment:
Note: Linux on System z offerings may not be available for all products. This licensing example assumes such availability. Linux on System z offerings have distinctly orderable part numbers in Passport Advantage, which should be used when ordering entitlements for IFLs running Linux.
If pricing products without a Linux on System z offering, you should exclude the z800 server entitlement requirement indicated below.
The customer wants to manage the applicable distributed server environment with Endpoint Manager:
Systems Quantity in Processor cores managed customer environment to be licensed One processor, 20 20 single core One processor, 65 130 dual core Two processors, 12 48 dual core Two processors, 10 80 quad core Eight Processors, 1 16 Dual Core (2 logical partitions) Four Processors, 1 16 Quad Core z800 server with 1 2 2 uniprocessor IFLs (requires Linux on System z availability) is managed Total processors to 312 be licensed
Based on the 312 managed cores, the customer would require 312 RVUs of Endpoint Manager.
Pricing example 2
A customer wishes to license Endpoint Manager in the following core environment:
The following calculation is used to determine the number of RVUs required to license the 45,000 managed cores in the server environment.
Tier Quantity of Managed Cores RVUs 1 2,500 2,500 2 7,500 6,000 3 35,000 21,000 Total 29,500
The first tier based on the RVU table is used to calculate the first 2,500 managed cores at a factor of 1 per core or in the case above 2,500 RVUs (2,500 x 1). The second tier is used to calculate the managed cores from 2,501 to 10,000 at a .8 factor or 7,500 x .8 = 6,000. The third tier is used for those managed cores between 10,001 and 50,000. In the example, 35,000 of the managed cores reside in tier 3 or 35,000 x .6 = 21,000. Adding the RVUs together for each tier, the customer requires 29,500 RVUs to license the 45,000 managed cores.
In addition, the customer would require 25,000 of the client device part number to license the 25,000 client devices in the environment.
Pricing example 3
Extra large machine:
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Product group: IBM Endpoint Manager Product: IBM Endpoint Manager for Lifecycle Management (5725-C43) IBM Endpoint Manager for Security & Compliance (5725-C44) IBM Endpoint Manager for Patch Management (5725-C45) IBM Endpoint Manager for Power Management (5725-C46) IBM Endpoint Manager for Software Use Analysis (5725-F57) IBM Endpoint Manager for Core Protection (5725-D25) IBM Endpoint Manager for Server Automation (5725-H27) IBM Endpoint Manager for Mobile Devices (5725-F99) IBM Endpoint Manager for Datacenters (5725-Q67) IBM License Metric Tool (5724-T40) Product category: TVCONFIG (Configurations and Operations)
Passport Advantage customer: Media pack entitlement details
Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.
Media pack description Part number IBM Endpoint Manager for Lifecycle Management V9.1 BJ01YML Multiplatform Multilingual Media Pack IBM Endpoint Manager Starter Kit for Lifecycle BJ021ML Management V9.1 Multiplatform Multilingual Media Pack IBM Endpoint Manager for Security and Compliance V9.1 BJ022ML Multiplatform Multilingual Media Pack IBM Endpoint Manager Starter Kit for Security and BJ023ML Compliance V9.1 Multiplatform Multilingual Media Pack IBM Endpoint Manager for Patch Management V9.1 BJ024ML Multiplatform Multilingual Media Pack IBM Endpoint Manager for Power Management V9.1 BJ025ML Multiplatform Multilingual Media Pack IBM Endpoint Manager for Core Protection V9.1 BJ026ML Multiplatform Multilingual Media Pack IBM Endpoint Manager for Core Protection Data Protection Add-on V9.1 Multiplatform Multilingual BJ027ML Media pack IBM Endpoint Manager for Software Use Analysis V9.1 BJ028ML Multiplatform Multilingual Media Pack IBM Endpoint Manager for Mobile Devices V9.1 for BJ02AML Multiplatform Multilingual Media Pack IBM Endpoint Manager for Server Automation V9.1 BJ02CML Multiplatform Multilingual Media pack IBM License Metric Tool V9.0 for BJ157ML Multiplatform Multilingual Media pack
Note: There is no media pack for IBM Endpoint Manager for Datacenters V9.1 5725-Q67. IBM Endpoint Manager for Datacenters is available for electronic delivery only.
Current licensees of Endpoint Manager Solution must place a new order for the desired distribution medium.
Orders for new licenses will be accepted now.
Shipment will begin on the planned availability date.
Ordering information for Passport Advantage
Passport Advantage allows you to have a common anniversary date Software Subscription and Support (SW S&S) renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of SW S&S. SW S&S in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all SW S&S will renew at the common anniversary date for twelve full months of SW S&S.
Refer to the IBM International Passport Advantage Agreement and to the IBM Software Support Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Subscription and Support (Software Maintenance).
The quantity to be specified for the Passport Advantage part numbers in the following table is per required number of Processor Value Units. To order for Passport Advantage, specify the desired part number and quantity.
The ordering information for Endpoint Manager V9, except for the IBM Endpoint Manager for Datacenters has previously been announced in:
New ordering information for 5725-Q67 IBM Endpoint Manager for Datacenters V9.1.0:
Description Part number IBM Endpoint Manager for Datacenters Resource Value D14CBLL Unit Lic + SW S&S 12 Mo IBM Endpoint Manager for Datacenters Resource Value E0JCILL Annual SW S&S Renewal IBM Endpoint Manager for Datacenters Resource Value SW D14CCLL S&S Reinstate 12Mo IBM Endpoint Manager for Datacenters Resource Value D14CDLL from Tivoli Provisioning Manager Resource Value Unit Trade Up Lic + SW S&S 12 Mo IBM Endpoint Manager for Datacenters for zEnterprise® D14CGLL BladeCenter Extension and Linux on System z Resource Value Unit Lic + SW S&S 12 Mo IBM Endpoint Manager for Datacenters for zEnterprise E0JCJLL BladeCenter Extension and Linux on System z Resource Value Unit Annual SW S&S Renewal p. IBM Endpoint Manager for Datacenters for zEnterprise D14CHLL BladeCenter Extension and Linux on System z Resource Value Unit S&S Reinstate 12 Mo IBM Endpoint Manager for Datacenters for zEnterprise D14CILL BladeCenter Extension and Linux on System z Resource Value from Tivoli Provisioning Manager for zEnterprise BladeCenter Extension and Linux on System z Resource Value Unit Trade Up Lic + SW S&S 12 Mo IBM Endpoint Manager for Datacenters Managed Virtual D14CJLL Server Lic + SW S&S 12 Mo IBM Endpoint Manager for Datacenters Managed Virtual E0JCKLL Server Annual SW S&S Renewal IBM Endpoint Manager for Datacenters Managed Virtual D14CKLL Server SW S&S Reinstate 12 Mo IBM Endpoint Manager for Datacenters for zEnterprise D14CLLL BladeCenter Extension and Linux on System z Managed Virtual Server Lic + SW S&S 12 Mo IBM Endpoint Manager for Datacenters for zEnterprise E0JCLLL BladeCenter Extension and Linux on System z Managed Virtual Server Annual SW S&S Renewal IBM Endpoint Manager for Datacenters for zEnterprise D14CMLL BladeCenter Extension and Linux on System z Managed Virtual Server SW S&S Reinstate 12 Mo IBM Endpoint Manager for Datacenters Resource Value D14CNLL Unit Initial FTL Lic+S&S 12 Mo IBM Endpoint Manager for Datacenters Resource Value E0JCNLL Unit SubSq FTL Lic+S&S 12 Mo IBM Endpoint Manager for Datacenters for zEnterprise D14CQLL BladeCenter Extension and Linux on System z Resource Value Unit Initial FTL Lic +S&S 12 Mo IBM Endpoint Manager for Datacenters for zEnterprise E0JCMLL BladeCenter Extension and Linux on System z Resource Value Unit SubSq FTL Lic+S&S 12 Mo IBM Endpoint Manager for Datacenters Managed Virtual D14CRLL Server Initial FTL Lic+S&S 12 Mo IBM Endpoint Manager for Datacenters Managed Virtual E0JCPLL Server SubSq FTL Lic+S&S 12 Mo IBM Endpoint Manager for Datacenters for zEnterprise D14CSLL BladeCenter Extension and Linux on System z Managed Virtual Server Initial FTL Lic+S&S 12 Mo IBM Endpoint Manager for Datacenters for zEnterprise E0JCQLL BladeCenter Extension and Linux on System z Managed Virtual Server SubSq FTL Lic+S&S 12 Mo
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|Terms and conditions|
The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.
IBM International Program License Agreement including the License Information document and PoE govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.
These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.
License Information number
IBM Endpoint Manager License documentation Form number Description L-TBRN-9CKNXZ IBM Endpoint Manager for Lifecycle Management L-TBRN-9CKP65 IBM Endpoint Manager Starter Kit for Lifecycle Management L-TBRN-9CKNZY IBM Endpoint Manager for Security and Compliance L-TBRN-9CKP7A IBM Endpoint Manager for Starter Kit Lifecycle Management L-TBRN-9CKNUC IBM Endpoint Manager for Patch Management L-TBRN-9CKP3C IBM Endpoint Manager for Power Management L-TBRN-9CKP8D IBM Endpoint Manager for Core Protection L-TBRN-9CKP9J IBM Endpoint Manager for Core Protection for Data protection Add-on L-TBRN-9CKP52 IBM Endpoint Manager for Server Automation L-TBRN-9DSRR5 IBM Endpoint Manager for Mobile Devices L-KAFZ-9E2SBR IBM Endpoint Manager for Software Use Analysis L-TBRN-9FZU3T IBM Endpoint Manager for Datacenters L-KAFZ-9F6UDM IBM License Metric Tool
The program's License Information will be available for review on the IBM Software License Agreement website
Limited warranty applies
IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.
IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at
IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).
Program technical support
Technical support of a program product version or release will be available for a minimum of five years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.
If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.
For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.
Volume orders (IVO)
IBM International Passport Advantage Agreement
Passport Advantage applies
Yes, and through the Passport Advantage website at
Software Subscription and Support applies
Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express®. Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.
IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.
While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at
Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.
For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at
IBM Operational Support Services - SoftwareXcel
System i® Software Maintenance applies
Variable charges apply
Educational allowance available
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|Statement of good security practices|
IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.
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|IBM Electronic Services|
Electronic Service Agent and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support, all at no additional cost to you.
Now integrated into the base operating system of AIX V5.3, AIX V6.1, and AIX V7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM, which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type smitty esa_main, and select Configure Electronic Service Agent. In addition, ESA now includes a powerful web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent, refer to
The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.
Increased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the symptoms, diagnosing the error, and manually calling IBM Support to open a problem record. Its 24x7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.
Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM. The Electronic Service Agent tool securely transmits via either the Internet (HTTPS or VPN) or modem, and can be configured to communicate securely through gateways to provide you a single point of exit from your site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into your system. System inventory information is stored in a secure database, which is protected behind IBM firewalls. It is viewable only by you and IBM. Your business applications or business data is never transmitted to IBM.
More accurate reporting: Because system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, you are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM, problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.
Customized support: Using the IBM ID entered during activation, you can view system and support information in the My Systems and Premium Search sections of the Electronic Support website at
My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent. Reports are available for any system associated with your IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, you are able to see search results that apply specifically to your systems.
For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit
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Information on charges is available at
In the Electronic tools category, select the option for Purchase/upgrade tools.
For Passport Advantage and charges, contact your IBM representative or your authorized IBM Business Partner. Additional information is also available at
Business Partner information
If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.
Authorization to resell IBM software products is achieved at the Reseller Authorization Group level. You must be authorized in the Tivoli Service Process Automation group to sell these products. To register an opportunity for this product in the Global Partner Portal, you may use Product Family - Software: Tivoli Service Process Automation.
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To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.
To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).
Phone: 800-IBM-CALL (426-2255) Fax: 800-2IBM-FAX (242-6329) For IBM representative: email@example.com For IBM Business Partner: firstname.lastname@example.org Mail: IBM Teleweb Customer Support ibm.com® Sales Execution Center, Americas North 3500 Steeles Ave. East, Tower 3/4 Markham, Ontario Canada L3R 2Z1
The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.
Electronic Service Agent is a trademark of IBM Corporation in the United States, other countries, or both.
IBM, BigFix, Tivoli, AIX, DB2, Passport Advantage, Power, System z, zEnterprise, Express, System i and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.
Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.
Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.
UNIX is a registered trademark of The Open Group in the United States and other countries.
Intel is a trademark of Intel Corporation or its subsidiaries in the United States and other countries.
Other company, product, and service names may be trademarks or service marks of others.
For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page