IBM Endpoint Manager V9.0 adds server based pricing metric

IBM United States Software Announcement 213-469
October 1, 2013


Table of contents
Overview Overview Ordering information Ordering information
Planned availability date Planned availability date Terms and conditions Terms and conditions
Program number Program number Prices Prices
Technical information Technical information Order now Order now


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Overview
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IBM® Endpoint Manager V9.0 enables organizations to securely manage even intermittently connected mobile users, delivering continuous updates regardless of connectivity to the internal corporate network and enforcing policies offline to ensure regulatory compliance. This dynamic, content-driven messaging and management system allows for quick delivery and adoption of new product capabilities and enables organizations to easily tailor solutions to meet their specific requirements. IBM Endpoint Manager unified management platform includes:

Now you have the option of Managed Virtual Server, a new server based pricing metric. This new metric allows you to leverage per server pricing based on server instance whether it is physical or virtual. It eliminates the need to know what infrastructure the server runs on or what type of hardware resources the server being managed is consuming.

For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).



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Planned availability date
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October 1, 2013



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Reference information
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For product positioning and key prerequisites, refer to Software Announcement 213-080, dated March 05, 2013 .



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Program number
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Program          Program
number    VRM    name

5725-C43  9.0    IBM Endpoint Manager for Lifecycle Management
5725-C43  9.0    IBM Endpoint Manager for Starter Kit for
                 Lifecycle Management
5725-C44  9.0    IBM Endpoint Manager for Security and Compliance
5725-C44  9.0    IBM Endpoint Manager for Starter Kit for
                 Security and Compliance
5725-C45  9.0    IBM Endpoint Manager for Patch Management
5725-C46  9.0    IBM Endpoint Manager for Power® Management
5725-D25  9.0    IBM Endpoint Manager for Core Protection
5725-D25  9.0    IBM Endpoint Manager for Core Protection Data
                 Protection Add-on
5725-F57  9.0    IBM Endpoint Manager for Software Use Analysis
5725-H27  9.0    IBM Endpoint Manager for Server Automation


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Technical information
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Specified operating environment

Hardware and software requirements

For hardware and software requirements refer to Software Announcement 213-080, dated March 05, 2013 .

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM , such as an announcement letter. Documentation and other program content may be supplied only in the English language.

IBM Electronic Support

The IBM Support Portal is your gateway to technical support. This includes IBM Electronic Support tools and resources, for software and hardware, to help save time and simplify support. The Electronic Support tools can help you find answers to questions, download fixes, troubleshoot, automate data collection, submit and track problems through the Service Request online tool, and build skills. All these tools are made available through your IBM support agreement, at no additional charge.

Read about the Electronic Support portfolio of tools

http://ibm.com/electronicsupport

Access the IBM Support Portal

http://ibm.com/support

Access the online Service Request tool

http://ibm.com/support/servicerequest

Planning information

Direct customer support

For technical support or assistance, contact your IBM representative or visit

http://www.ibm.com/support
Packaging

IBM Endpoint Management Solution V9.0 is distributed with:

Security, auditability, and control

IBM Endpoint Manager V9.0 uses the security and auditability features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



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Software Services
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/


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Licensing metric definitions and pricing examples
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Managed Virtual Server

Managed Virtual Server is a unit of measure by which the program can be licensed. A server is a physical computer that is comprised of processing units, memory, and input/output capabilities and that executes requested procedures, commands, or applications for one or more users or client devices. Where racks, blade enclosures, or other similar equipment is being employed, each separable physical device (for example, a blade or a rack-mounted device) that has the required components is considered itself a separate server. A virtual server is either a virtual computer created by partitioning the resources available to a physical server or an unpartitioned physical server. Licensee must obtain Managed Virtual Server entitlements for each virtual server managed by the program.

Client Device

Client Device is a unit of measure by which the program can be licensed. A Client Device is a single user computing device or special purpose sensor or telemetry device that requests the execution of or receives for execution a set of commands, procedures, or applications from or provides data to another computer system that is typically referred to as a server or is otherwise managed by the server. Multiple Client Devices may share access to a common server. A Client Device may have some processing capability or be programmable to allow a user to do work. Examples include, but are not limited to actuators, appliances, automated teller machines, automatic meter readers, cash registers, disk drives, desktop computers, kiosks, notebook computers, personal digital assistant, point-of-sale terminals, sensors, smart meters, tape drives, and technical workstations. Licensee must obtain entitlements for every Client Device which runs, provides data to, uses services provided by, or otherwise accesses the program and for every other computer or server on which the program is installed.

Resource Value Unit (RVU)

RVU is a unit of measure by which the program can be licensed. RVU Proofs of Entitlement (PoEs) are based on the number of units of a specific resource used or managed by the program. Licensee must obtain entitlements for this program sufficient to cover the resources managed by the program. Licensee must obtain sufficient entitlements for the number of RVUs required for licensee's environment for the specific resources as specified in the resource table found in the program's announcement and/or License Information document. RVU entitlements are specific to the program and the type of resource and may not be exchanged, interchanged, or aggregated with RVU entitlements of another program or resource.

Standby or backup systems

For programs running or resident on backup machines, IBM defines three types of situations: cold, warm and hot. In cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire other licenses or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if running at another enterprise's location.

As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes.

Cold: A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.

Warm: A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.

Hot: A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlements for this copy and there will generally be an additional charge.

Doing work includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data, or other resources (for example, active linking with another machine, program, database or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switchover between programs, databases, or other resources to occur.

Pricing examples

The resource for the purpose of the RVU calculation is Activated Processor Cores managed by the program. An Activated Processor Core is a processor core that is available for use in a physical or virtual server, regardless of whether the capacity of the processor core can be or is limited through virtualization technologies, operating system commands,BIOS settings, or similar restrictions. Licensee can deploy the program using either full capacity licensing or virtualization capacity (sub-capacity) licensing according to the Passport Advantage® Sub-Capacity Licensing Terms (see webpage below). If using full capacity licensing, each Activated Processor Core in the physical hardware environment managed by the program must be counted, except for those servers from which the program permanently no longer manages. If using Virtualization Capacity licensing, the virtualization capacity license counting rules at

http://www.ibm.com/software/lotus/passportadvantage/Counting_Software_licenses_using_sp ecific_virtualization_technologies.html

defines how many Activated Processor Cores must be counted.

The RVU table for Endpoint Manager is below:

Tier    From quantity  To quantity    Factor

 1            0          2,500        1.00
 2        2,501         10,000        0.80
 3       10,001         50,000        0.60
 4       50,001        150,000        0.40
 5      150,001        -              0.20

Pricing example 1

A customer wishes to license Endpoint Manager for the servers in the following core environment.

Distributed servers

Note: Linux on System z offerings may not be available for all products. This licensing example assumes such availability. Linu x on System z offerings have distinctly orderable part numbers in Passport Advantage , which should be used when ordering entitlements for IFLs running Linux .

If pricing products without a Linux on System z offering, you should exclude the z800 server entitlement requirement indicated below.

The customer wants to manage the applicable distributed server environment with Endpoint Manager:

Systems               Quantity in              Processor cores
managed               customer environment     to be licensed

One processor,        20                        20
single core
One processor,        65                       130
dual core
Two processors,       12                        48
dual core
Two processors,       10                        80
quad core
Eight Processors,      1                        16
Dual Core (2
logical partitions)
Four Processors,       1                        16
Quad Core
z800 server with       1                         2
2 uniprocessor IFLs
(requires Linux on
System z availability)
is managed
  Total processors to                          312
  be licensed

Based on the 312 managed cores, the customer would require 312 RVUs of Endpoint Manager.

Pricing example 2

A customer wishes to license Endpoint Manager in the following core environment:

The following calculation is used to determine the number of RVUs required to license the 45,000 managed cores in the server environment.

Tier           Quantity of Managed Cores   RVUs

 1              2,500                       2,500
 2              7,500                       6,000
 3             35,000                      21,000
Total                                      29,500

The first tier based on the RVU table is used to calculate the first 2,500 managed cores at a factor of 1 per core or in the case above 2,500 RVUs (2,500 x 1.) The second tier is used to calculate the managed cores from 2,501 to 10,000 at a .8 factor or 7,500 x .8 = 6,000. The third tier is used for those managed cores between 10,001 and 50,000. In the example, 35,000 of the managed cores reside in tier 3 or 35,000 x .6 = 21,000. Adding the RVUs together for each tier, the customer requires 29,500 RVUs to license the 45,000 managed cores.

In addition, the customer would require 25,000 of the client device part number to license the 25,000 client devices in the environment.

Pricing example 3

Small machine:

Medium machine:

Large machine:

Extra large machine:



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Ordering information
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Product group: Tivoli® Endpoint Manager
Product:
         IBM Endpoint Manager for Lifecycle Management  (5725-C43)
           IBM Endpoint Manager Starter Kit for
           Lifecycle Management
         IBM Endpoint Manager for Security & Compliance (5725-C44)
           IBM Endpoint Manager Starter Kit
           for Security & Compliance
         IBM Endpoint Manager for Patch Management      (5725-C45)
         IBM Endpoint Manager for Power Management      (5725-C46)
         IBM Endpoint Manager for Software Use Analysis (5725-F57)
         IBM Endpoint Manager for Core Protection       (5725-D25)
         IBM Endpoint Manager for Core Protection
         Data Protection Add-on                         (5725-D25)
         IBM Endpoint Manager for Server Automation     (5725-H27)
    Product category: TVCONFIG (Configurations and Operations)

New licensees

Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Basic license

Ordering information for Passport Advantage Managed Virtual Server

Passport Advantage allows you to have a common anniversary date Software Subscription and Support (SW S&S) renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of SW S&S. SW S&S in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all SW S&S will renew at the the common anniversary date for twelve full months of SW S&S.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Support Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Subscription and Support (Software Maintenance).

The quantity to be specified for the Passport Advantage part numbers in the following table is per required number of Processor Value Units. To order for Passport Advantage , specify the desired part number and quantity.

5725-C43 IBM Endpoint Manager for Lifecycle Management

IBM Endpoint Manager for Lifecycle Management Managed
Virtual Server
 
Description                                        Part number

License + SW Subscription & Support 12 months      D11VULL
Annual SW Subscription & Support Renewal           E0IKZLL
SW Subscription & Support Reinstatement 12 months  D11VVLL
Initial Fixed Term License + SW Subscription       D11W4LL
& Support 12 months
Subsequent Fixed Term License + SW Subscription    E0IL2LL
& Support 12 months
IBM Endpoint Manager for Lifecycle Management for
zEnterprise BladeCenter® Extension and Linux on System z
Managed Virtual Server
 
Description                                        Part number

License + SW Subscription & Support 12 months      D11VWLL
Annual SW Subscription & Support Renewal           E0IL0LL
SW Subscription & Support Reinstatement 12 months  D11VXLL
Initial Fixed Term License + SW Subscription       D11W5LL
& Support 12 months
Subsequent Fixed Term License + SW Subscription    E0IL3LL
& Support 12 months

IBM Endpoint Manager Starter Kit for Lifecycle Management

IBM Endpoint Manager Starter Kit for Lifecycle
Management Managed Virtual Server
 
Description                                        Part number

License + SW Subscription & Support 12 months      D11VGLL
Annual SW Subscription & Support Renewal           E0IKQLL
SW Subscription & Support Reinstatement 12 months  D11VHLL
Initial Fixed Term License + SW Subscription       D11VKLL
& Support 12 months
Subsequent Fixed Term License + SW Subscription    E0IKSLL
& Support 12 months
IBM Endpoint Manager Starter Kit for Lifecycle
Management for zEnterprise® BladeCenter Extension and Linux on
System z Managed Virtual Server
 
Description                                        Part number

License + SW Subscription & Support 12 months      D11VILL
Annual SW Subscription & Support Renewal           E0IKRLL
SW Subscription & Support Reinstatement 12 months  D11VJLL
Initial Fixed Term License + SW Subscription       D11VLLL
& Support 12 months
Subsequent Fixed Term License + SW Subscription    E0IKTLL
& Support 12 months

5725-C44 IBM Endpoint Manager for Security and Compliance

IBM Endpoint Manager for Security and Compliance
Managed Virtual Server
 
Description                                        Part number

License + SW Subscription & Support 12 months      D11U9LL
Annual SW Subscription & Support Renewal           E0IJYLL
SW Subscription & Support Reinstatement 12 months  D11UALL
Initial Fixed Term License + SW Subscription       D11USLL
& Support 12 months
Subsequent Fixed Term License + SW Subscription    E0IK7LL
& Support 12 months
IBM Endpoint Manager for Security and compliance for
zEnterprise BladeCenter Extension and Linux on System z
Managed Virtual Server
 
Description                                        Part number

License + SW Subscription & Support 12 months      D11UBLL
Annual SW Subscription & Support Renewal           E0IJZLL
SW Subscription & Support Reinstatement 12 months  D11UCLL
Initial Fixed Term License + SW Subscription       D11UVLL
& Support 12 months
Subsequent Fixed Term License + SW Subscription    E0IKALL
& Support 12 months

IBM Endpoint Manager Starter Kit for Security and Compliance

IBM Endpoint Manager Starter Kit for Security and
Compliance Managed Virtual Server
 
Description                                        Part number

License + SW Subscription & Support 12 months      D11UFLL
Annual SW Subscription & Support Renewal           E0IK1LL
SW Subscription & Support Reinstatement 12 months  D11UGLL
Initial Fixed Term License + SW Subscription       D11UWLL
& Support 12 months
Subsequent Fixed Term License + SW Subscription    E0IKBLL
& Support 12 months
IBM Endpoint Manager Starter Kit for Security and
Compliance for zEnterprise BladeCenter Extension and Linux
on System z Managed Virtual Server
 
Description                                        Part number

License + SW Subscription & Support 12 months      D11UHLL
Annual SW Subscription & Support Renewal           E0IK2LL
SW Subscription & Support Reinstatement 12 months  D11UILL
Initial Fixed Term License + SW Subscription       D11UXLL
& Support 12 months
Subsequent Fixed Term License + SW Subscription    E0IKCLL
& Support 12 months

5725-C45 IBM Endpoint Manager for Patch Management

IBM Endpoint Manager for Patch Management Managed
Virtual Server
 
Description                                        Part number

License + SW Subscription & Support 12 months      D11U5LL
Annual SW Subscription & Support Renewal           E0IJWLL
 
SW Subscription & Support Reinstatement 12 months  D11U6LL
Initial Fixed Term License + SW Subscription       D11V1LL
& Support 12 months
Subsequent Fixed Term License + SW Subscription    E0IKGLL
& Support 12 months
IBM Endpoint Manager for Patch Management for
zEnterprise BladeCenter Extension and Linux on System z
Managed Virtual Server
 
Description                                        Part number

License + SW Subscription & Support 12 months      D11U7LL
Annual SW Subscription & Support Renewal           E0IJXLL
SW Subscription & Support Reinstatement 12 months  D11U8LL
Initial Fixed Term License + SW Subscription       D11V2LL
& Support 12 months
Subsequent Fixed Term License + SW Subscription    E0IKHLL
& Support 12 months

5725-C46 IBM Endpoint Manager for Power Management

IBM Endpoint Manager for Power Management Managed
Virtual Server
 
Description                                        Part number

License + SW Subscription & Support 12 months      D11U1LL
Annual SW Subscription & Support Renewal           E0IJULL
SW Subscription & Support Reinstatement 12 months  D11U2LL
Initial Fixed Term License + SW Subscription       D11UYLL
& Support 12 months
Subsequent Fixed Term License + SW Subscription    E0IKDLL
& Support 12 months
IBM Endpoint Manager for Power Management for
zEnterprise BladeCenter Extension and Linux on System z
Managed Virtual Server
 
Description                                        Part number

License + SW Subscription & Support 12 months      D11U3LL
Annual SW Subscription & Support Renewal           E0IJVLL
SW Subscription & Support Reinstatement 12 months  D11U4LL
Initial Fixed Term License + SW Subscription       D11UZLL
& Support 12 months
Subsequent Fixed Term License + SW Subscription    E0IKELL
& Support 12 months

5725-D25 IBM Endpoint Manager for Core Protection

IBM Endpoint Manager for Core Protection Managed
Virtual Server
 
Description                                        Part number

License + SW Subscription & Support 12 months      D11TXLL
Annual SW Subscription & Support Renewal           E0IJSLL
SW Subscription & Support Reinstatement 12 months  D11TYLL
Initial Fixed Term License + SW Subscription       D11V0LL
& Support 12 months
Subsequent Fixed Term License + SW Subscription    E0IKFLL
& Support 12 months
IBM Endpoint Manager for Core Protection for
zEnterprise BladeCenter Extension and Linux on System z
Managed Virtual Server
 
Description                                        Part number

License + SW Subscription & Support 12 months      D11TZLL
Annual SW Subscription & Support Renewal           E0IJTLL
SW Subscription & Support Reinstatement 12 months  D11U0LL
Initial Fixed Term License + SW Subscription       D11V3LL
& Support 12 months
Subsequent Fixed Term License + SW Subscription    E0IKILL
& Support 12 months

IBM Endpoint Manager for Core Protection Data Protection Add-on

IBM Endpoint Manager for Core Protection Data
Protection Add-on Managed Virtual Server
 
Description                                        Part number
-----------                                        -----------
License + SW Subscription & Support 12 months      D11TTLL
Annual SW Subscription & Support Renewal           E0IJQLL
SW Subscription & Support Reinstatement 12 months  D11TULL
Initial Fixed Term License + SW Subscription       D11UTLL
& Support 12 months
Subsequent Fixed Term License + SW Subscription    E0IK8LL
& Support 12 months
IBM Endpoint Manager for Core Protection Data
Protection Add-on for zEnterprise BladeCenter Extension and
Linux on System z Managed Virtual Server
 
Description                                        Part number

License + SW Subscription & Support 12 months      D11TVLL
Annual SW Subscription & Support Renewal           E0IJRLL
SW Subscription & Support Reinstatement 12 months  D11TWLL
Initial Fixed Term License + SW Subscription       D11UULL
& Support 12 months
Subsequent Fixed Term License + SW Subscription    E0IK9LL
& Support 12 months

5725-F57 IBM Endpoint Manager for Software Use Analysis

IBM Endpoint Manager for Software Use Analysis Managed
Virtual Server
 
Description                                        Part number

License + SW Subscription & Support 12 months      D11TPLL
Annual SW Subscription & Support Renewal           E0IJNLL
SW Subscription & Support Reinstatement 12 months  D11TQLL
Initial Fixed Term License + SW Subscription       D11UQLL
& Support 12 months
Subsequent Fixed Term License + SW Subscription    E0IK5LL
& Support 12 months
IBM Endpoint Manager for Software Use Analysis for
zEnterprise BladeCenter Extension and Linux on System z
Managed Virtual Server
 
Description                                        Part number

License + SW Subscription & Support 12 months      D11TRLL
Annual SW Subscription & Support Renewal           E0IJPLL
SW Subscription & Support Reinstatement 12 months  D11TSLL
Initial Fixed Term License + SW Subscription       D11URLL
& Support 12 months
Subsequent Fixed Term License + SW Subscription    E0IK6LL
& Support 12 months

5725-H27 IBM Endpoint Manager for Server Automation

IBM Endpoint Manager for Server Automation Managed
Virtual Server
 
Description                                        Part number

License + SW Subscription & Support 12 months      D11TKLL
Annual SW Subscription & Support Renewal           E0IJLLL
SW Subscription & Support Reinstatement 12 months  D11TLLL
Initial Fixed Term License + SW Subscription       D11UNLL
& Support 12 months
Subsequent Fixed Term License + SW Subscription    E0IK3LL
& Support 12 months
IBM Endpoint Manager for Server Automation for
zEnterprise BladeCenter Extension and Linux on System z
Managed Virtual Server
 
Description                                        Part number

License + SW Subscription & Support 12 months      D11TMLL
Annual SW Subscription & Support Renewal           E0IJMLL
SW Subscription & Support Reinstatement 12 months  D11TNLL
Initial Fixed Term License + SW Subscription       D11UPLL
& Support 12 months
Subsequent Fixed Term License + SW Subscription    E0IK4LL
& Support 12 months


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Top rule
Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage , where applicable, are license only and do not include Software Maintenance.

License Information form number
License number  Pid number  License document name

L-TBRN-9AKKGE   5725-C43   IEM for Lifecycle Management
L-TBRN-9AKLN7   5725-C43   IEM Starter Kit for Lifecycle Management
L-TBRN-9AKKJK   5725-C44   IEM for Security and Compliance
L-TBRN-9AKLPT   5725-C44   IEM for Starter Kit for Security and
                           Compliance
L-TBRN-9AKK9J   5725-C45   IEM for Patch Management
L-TBRN-9AKKN5   5725-C46   IEM for Power Management
L-TBRN-9AKQYN   5725-D25   IEM for Core Protection
L-TBRN-9AKR2F   5725-D25   IEM for Core Protection for Data
                           Protection Add on
L-MRAI-98SECW   5725-F57   IEM for Software Use Analysis
L-TBRN-9AKLKR   5725-H27   IEM for Server Automation

The program's License Information will be available for review on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product version or release will be available for a minimum of five years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM , including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Other terms
Volume orders (IVO)

No

IBM International Passport Advantage Agreement
Passport Advantage applies

Yes, and through the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
Software Subscription and Support applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express® . Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
IBM Operational Support Services - SoftwareXcel

No

System i® Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable.



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Statement of good security practices
Bottom rule

IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered destroyed or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.



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IBM Electronic Services
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Electronic Service Agent™ and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support all at no additional cost to you.

Now integrated into the base operating system of AIX® V5.3, AIX V6.1, and AIX V7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM , which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type smitty esa_main, and select Configure Electronic Service Agent . In addition, ESA now includes a powerful Web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent , refer to

http://www.ibm.com/support/electronic

The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.

Benefits

Increased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the symptoms, diagnosing the error, and manually calling IBM Support to open a problem record. Its 24 x 7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.

Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM . The Electronic Service Agent tool securely transmits either via the Internet (HTTPS or VPN) or modem, and can be configured to communicate securely through gateways to provide customers a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a customer's system. System inventory information is stored in a secure database, which is protected behind IBM firewalls. It is viewable only by the customer and IBM . The customer's business applications or business data is never transmitted to IBM .

More accurate reporting: Since system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, customers are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM , problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.

Customized support: Using the IBM ID entered during activation, customers can view system and support information in the My Systems and Premium Search sections of the Electronic Support website at

http://www.ibm.com/support/electronic

My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent . Reports are available for any system associated with the customer's IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, customers are able to see search results that apply specifically to their systems.

For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit

http://www.ibm.com/support/electronic


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Prices
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Information on charges is available at

http://www.ibm.com/support

In the Electronic tools category, select the option for Purchase/upgrade tools.

Passport Advantage

For Passport Advantage and charges, contact your IBM representative or your authorized IBM Business Partner. Additional information is also available at

http://www.ibm.com/software/passportadvantage

Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM , you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller

Authorization to resell IBM software products is achieved at the Reseller Authorization Group level. You must be authorized in the Tivoli Service Process Automation group to sell these products. To register an opportunity for this product in the Global Partner Portal, you may use Product Family - Software: Tivoli Service Process Automation.



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Order now
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To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
For IBM representative: callserv@ca.ibm.com
For IBM Business Partner: pwcs@us.ibm.com
Mail:       IBM Teleweb Customer Support
            ibm.com® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            Canada
            L3R 2Z1

Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.
Trademarks

Electronic Service Agent is a trademark of IBM Corporation in the United States, other countries, or both.

IBM, Power, Passport Advantage, System z, Tivoli, BladeCenter, zEnterprise, Express, System i, AIX and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Intel is a trademark of Intel Corporation or its subsidiaries in the United States and other countries.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/