IBM SmartCloud Application Performance Management and Diagnostics portfolio manages performance and availability of complex application environments including mobile and cloud

IBM United States Software Announcement 213-397
October 1, 2013


Table of contents
Overview Overview Publications Publications
Key prerequisites Key prerequisites Technical information Technical information
Planned availability date Planned availability date Ordering information Ordering information
Description Description Terms and conditions Terms and conditions
Product positioning Product positioning Prices Prices
Program number Program number Order now Order now

(Corrected on November 22, 2013)

Updates made to the Overview and Planned availability sections.

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At a glance
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IBM SmartCloud® Application Performance Management and Diagnostics:

For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).



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Overview
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IBM SmartCloud Application Performance Management and Diagnostics portfolio features a lightweight, easy to deploy, consolidated user interface, as well as support for new application platforms and delivery paradigms.

While IBM SmartCloud Application Performance Management V7.7 bundle continues to expand the portfolio's comprehensive, flagship solution for managing the performance, availability, and capacity for complex application deployments, IBM SmartCloud Monitoring - Application Insight V1.2 makes it practical to extend application performance management to public clouds. IBM Application Performance Diagnostics V1.1, a new solution, helps application teams proactively spot problems during the complete lifecycle.

The IBM SmartCloud Application Performance Management and Diagnostics portfolio highlights:

Below is a list of the products included in this announcement. Refer to the Description section for more information about each product.



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Key prerequisites
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For details, refer to the Hardware and software requirements section.



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Planned availability date
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Description
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The IBM Application Performance Management and Diagnostics portfolio is a comprehensive solution that intelligently manages performance, availability, and capacity for complex application infrastructures in cloud and hybrid environments. IBM SmartCloud Application Performance Management V7.7 provides you with visibility, control, and automation for your mission-critical applications, protecting revenue and ensuring customer satisfaction. With its modular design, flexible deployment options, and quick time to value, SmartCloud Application Performance Management helps IT administrators or application teams get started quickly, and add more capabilities, as they are needed.

The IBM Application Performance Management and Diagnostics portfolio provides:

Deep dive capabilities throughout the application lifecycle:

Applications hosted in cloud environment:

Increases customer loyalty and revenue, protects branding by monitoring mobile applications and their supporting infrastructure

Enhanced analytics for faster problem resolution:

Converged UI enhancements:

IBM Application Performance Management enhances support for a broad and diverse set of application environments, with a focus on:

Products included in this announcement:

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html


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Product positioning
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Application owners, whether they are small vendors running production workloads on public clouds, or application teams in larger enterprises running preproduction workloads on private clouds, or production IT operations team managing mission-critical, enterprise applications, all share a common goal: they want to know that users of their application are able to access it, and that adequate performance is translated into a good user experience. The adoption of new application deployment paradigms has created the need for multiple approaches to management and multiple ways to deploy those solutions.



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Program number
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Program                Program
number         VRM     name
 
5725-G70       7.7     IBM SmartCloud Application Performance Management
5725-I45       7.2.1   IBM Tivoli Composite Application Manager
                       for Applications
5724-U17       6.3.1   IBM Tivoli Composite Application Manager
                       for Microsoft Applications
5724-S79       7.4     IBM Tivoli Composite Application Manager
                       for Transactions
5725-J97       1.2     IBM SmartCloud Monitoring - Application Insight
5725-K40       1.1     IBM Application Performance Diagnostics


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Education support
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Comprehensive education for IBM Tivoli products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.

For additional information, visit

http://www-306.ibm.com/software/tivoli/education/


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Offering Information
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Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® website

http://www.ibm.com/software/passportadvantage


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Publications
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No publications will be shipped with this product.

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge.



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Technical information
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Specified operating environment

Hardware and software requirements

Detailed platform support for each agent can be found at

http://publib.boulder.ibm.com/infocenter/prodguid/v1r0/clarity/index.html

IBM SmartCloud Application Performance Management V7.7 runs on the following operating systems:

IBM Application Performance Diagnostics V1.1 runs on the following operating systems:

Note: IBM Application Performance Diagnostics V1.1 is supported in cloud environments only.

IBM Tivoli Composite Application Manager for Applications V7.2.1 supported operating systems:

IBM Tivoli Composite Application Manager for Transactions V7.4 supported operating systems:

IBM Tivoli Composite Application Manager for Microsoft Applications V6.3.1 supported operating systems:

IBM SmartCloud Monitoring - Application Insight V1.2 supported operating systems:

For the latest list of requirements and supported application, refer to

https://pic.dhe.ibm.com/infocenter/tivihelp/v63r1/topic/com.ibm.scmai.doc_1.1/install/s cmai_prerequisites.htm

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM , such as an announcement letter. Documentation and other program content may be supplied only in the English language.

IBM Electronic Support

The IBM Support Portal is your gateway to technical support. This includes IBM Electronic Support tools and resources, for software and hardware, to help save time and simplify support. The Electronic Support tools can help you find answers to questions, download fixes, troubleshoot, automate data collection, submit and track problems through the Service Request online tool, and build skills. All these tools are made available through your IBM support agreement, at no additional charge.

Read about the Electronic Support portfolio of tools

http://ibm.com/electronicsupport

Access the IBM Support Portal

http://ibm.com/support

Access the online Service Request tool

http://ibm.com/support/servicerequest

Planning information

Packaging

IBM Application Performance Management V7.7 is distributed with:

IBM Application Performance Management V7.7.0.1 is distributed with:

This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.

Security, auditability, and control

IBM Application Performance ManagementV7.7 uses the security and auditability features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



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Software Services
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/


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Licensing metric definitions and pricing examples
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Licensing metric definitions

Managed Virtual Server

Managed Virtual Server is a unit of measure by which the program can be licensed. A server is a physical computer that is comprised of processing units, memory, and input/output capabilities and that executes requested procedures, commands, or applications for one or more users or client devices. Where racks, blade enclosures, or other similar equipment is being employed, each separable physical device (for example, a blade or a rack-mounted device) that has the required components is considered itself a separate server. A virtual server is either a virtual computer created by partitioning the resources available to a physical server or an unpartitioned physical server. Licensee must obtain Managed Virtual Server entitlements for each virtual server managed by the program.

Resource Value Unit (RVU)

Note: The RVU metric applies only to Tivoli Composite Application Manager for Applications, Tivoli Composite Application Manager for Microsoft Applications Advanced, and Tivoli Composite Application Manager for Transactions.

RVU is a unit of measure by which the program can be licensed. RVU Proofs of Entitlement (PoEs) are based on the number of units of a specific resource used or managed by the program. Licensee must obtain entitlements for this program sufficient to cover the resources managed by the program. Licensee must obtain sufficient entitlements for the number of RVUs required for licensee's environment for the specific resources as specified in the resource table found in the program's announcement or license Information document. RVU entitlements are specific to the program and the type of resource and may not be exchanged, interchanged, or aggregated with RVU entitlements of another program or resource.

Client Device

Note: The Client Device metric applies only to Tivoli Composite Application Manager for Microsoft Applications Entry.

Client Device is a unit of measure by which the program can be licensed. A Client Device is a single user computing device, communications device, special purpose sensor or telemetry device that requests the execution of or receives for execution a set of commands, procedures, or applications from or provides data to another computer system that is typically referred to as a server or is otherwise managed by the server. A Client Device may have some processing capability or be programmable to allow a user to do work. Licensee must obtain entitlements for every Client Device which runs, provides data to, uses services provided by, or otherwise accesses the program and for every other computer or server on which the Program is installed.

Standby or backup systems

For programs running or resident on backup machines, IBM defines three types of situations: cold, warm and hot. In cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire other license or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if running at another enterprise's location.

As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes.

Cold: A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.

Warm: A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.

Hot: copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlement for this copy and there will generally be an additional charge.

Doing work includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data or other resources (for example, active linking with another machine, program, database or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch over between programs, databases, or other resources to occur.

In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files, or transactions, maintaining a heartbeat, active linking with another machine, program, database, or other resource), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.

Pricing example

Small machine:

Medium machine:

Large machine:

Extra large machine:



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Ordering information
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Product group: Availablity and Performance products
Product Identifier Description:  5725-G70 IBM SmartCloud Application
                                 Performance Management V7.7
Product category: Application Performance Management

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

Media pack
description                                                 Part number

IBM SmartCloud Application Performance Management Standard  BJ14HML
V7.7 Multiplatform, Multilingual, Media Pack, 5725-G70
 
IBM SmartCloud Application Performance Management           BJ14IML
Non-Production V7.7 Multiplatform, Multilingual,
Media Pack, 5725-G70
 
IBM SmartCloud Application Performance Management Entry     BJ14KML
V7.7 Multiplatform, Multilingual, Media Pack, 5725-G70
 
IBM SmartCloud Application Performance Management Standard  BJ14MML
V7.7.0.1 Multiplatform, Multilingual, Media Pack, 5725-G70
 
IBM SmartCloud Application Performance Management           BJ14NML
Non-Production V7.7.0.1 Multiplatform, Multilingual,
Media Pack, 5725-G70
 
IBM SmartCloud Application Performance Management Entry     BJ14LML
V7.7.0.1 Multiplatform, Multilingual, Media Pack, 5725-G70
 
IBM Tivoli Composite Application Manager for Microsoft      BJ14FML
Applications V7.2.1 Multiplatform, Multilingual,
Media Pack, 5725-I45
 
IBM Tivoli Composite Application Manager for Microsoft      BJ122ML
Applications V6.3.1 Advanced for Multiplatform,
Multilingual, Media Pack, 5724-U17
 
IBM Tivoli Composite Application Manager for Microsoft      BJ121ML
Applications V6.3.1 Entry for Multiplatform,
Multilingual, Media Pack, 5724-U17
 
IBM Tivoli Composite Application Manager for Transactions   BJ14GML
V7.4 Multiplatform, Multilingual, Media Pack, 5724-S79
 
IBM SmartCloud Monitoring - Application Insight V1.2        BJ14JML
Multiplatform, Multilingual, Media Pack, 5725-J97
 
IBM Application Performance Diagnostics V1.1                BJ14PML
Multiplatform, Multilingual, Media Pack, 5725-K40

New licensees

Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Basic license

Ordering information for Passport Advantage

Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of Software Maintenance. Software Maintenance in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Maintenance will renew at the common anniversary date for twelve full months of maintenance.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Support Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.

The quantity to be specified for the Passport Advantage part numbers in the following table is per processor Value Units and per client devices. To order a chargeable option for Passport Advantage , specify the desired part number and quantity.

IBM Smartcloud Application Performance Management V7.7 (5725-G70)

Description                                              Part number

IBM SmartCloud App Performance Mmgt Standard per Mgd     D0Q3TLL
Virtual Server Lic + SW S&S 12 Mo
IBM SmartCloud App Performance Mmgt Standard per Mgd     E0DYCLL
Virtual Server Annual SW S&S Rnwl
IBM SmartCloud App Performance Mmgt Standard per Mgd     D0Q3ULL
Virtual Server SW S&S Reinstate 12 Mo
 
IBM SmartCloud App Performance Mmgt Standard per Mgd     D0S7DLL
VS for zEnterprise® BladeCenter® Extension and Linux on
System z Lic + SW S&S 12 Mo
IBM SmartCloud App Performance Mmgt Standard per Mgd     E0ED1LL
VS for zEnterprise BladeCenter Extension and Linux on
System z SW Annual S&S Rnwl
IBM SmartCloud App Performance Mmgt Standard per Mgd     D0S7ELL
VS for zEnterprise BladeCenter Extension and Linux on
System z SW S&S Reinstate 12 Mo
 
IBM SmartCloud App Performance Mmgt Entry per Mgd        D0Q3VLL
Virtual Server Lic + SW S&S 12 Mo
IBM SmartCloud App Performance Mmgt Entry per Mgd        E0DYDLL
Virtual Server Annual SW S&S Rnwl
IBM SmartCloud App Performance Mmgt Entry per Mgd        D0Q3WLL
Virtual Server SW S&S Reinstate 12 Mo
 
IBM SmartCloud App Performance Mmgt Entry per Mgd VS     D0S7HLL
for zEnterprise BladeCenter Extension and Linux on
System z SW S&S 12 Mo
IBM SmartCloud App Performance Mmgt Entry per Mgd VS     E0ED3LL
for zEnterprise BladeCenter Extension and Linux on
System z Annual SW S&S Rnwl
IBM SmartCloud App Performance Mmgt Entry per Mgd VS     D0S7ILL
for zEnterprise BladeCenter Extension and Linux on
System z SW S&S Reinstate 12 Mo
 
IBM SmartCloud App Performance Mmgt Non Production per   D0Q51LL
Mgd Virtual Server Lic + SW S&S 12 Mo
IBM SmartCloud App Performance Mmgt Non Production per   E0DYILL
Mgd Virtual Server Annual SW S&S Rnwl
IBM SmartCloud App Performance Mmgt Non Production per   D0Q52LL
Mgd Virtual Server SW S&S Reinstate 12 Mo
 
IBM SmartCloud App Perform Mmgt Non Prd per Mgd VS for   D0S7FLL
zEnterprise BladeCenter Extension and Linux on
System z Lic + SW S&S 12 Mo
IBM SmartCloud App Perform Mmgt Non Prd per Mgd VS for   E0ED2LL
zEnterprise BladeCenter Extension and Linux on
System z Annual SW S&S Rnwl
IBM SmartCloud App Perform Mmgt Non Prd per Mgd VS for   D0S7GLL
zEnterprise BladeCenter Extension and Linux on
System z SW S&S Reinstate 12 Mo
IBM SmartCloud Application Performance Entry             D0YU0LL
Edition VM per Managed Virtual Server Lic + SW
S&S 12 Mo
IBM SmartCloud Application Performance Entry Edition     E0H4BLL
VM per Managed Virtual Server Annual SW S&S Rnwl
IBM SmartCloud Application Performance Entry Edition     D0YU1LL
VM per Managed Virtual Server SW S&S Reinstate 12 Mo

IBM Tivoli Composite Application Manager for Applications V7.2.1 (5725-I45)

Description                                              Part number

ITCAM App Full Agt Pack RVU Lic + SW S&S 12 Mo           D0V2WLL
ITCAM App Full Agt Pack RVU Annual SW S&S Rnwl           E0F3NLL
ITCAM App Full Agt Pack RVU SW S&S Reinstate 12 Mo       D0V2XLL
 
ITCAM App Agt Full Pack RVU for zEnterprise BladeCenter  D0V2YLL
Extension and Linux on System z®  Lic + SW S&S 12 Mo
ITCAM App Agt Full Pack RVU for zEnterprise BladeCenter  E0F3PLL
Extension and Linux on System z  Annual SW S&S Rnwl
ITCAM App Agt Full Pack RVU for zEnterprise BladeCenter  D0V2ZLL
Extension and Linux on System z  SW S&S Reinstate 12 Mo
                                                         Part
Description                                              number

ITCAM for Apps Full Agent Pack New Proc Day OOCoD Temp   D0V3SLL
Use Chrg
 
Description                                              Part number

ITCAM App 3 Agt Pack RVU NEW Lic + SW S&S 12 Mo          D0V2QLL
ITCAM App 3 Agt Pack RVU NEW Annual SW S&S Rnwl          E0F3LLL
ITCAM App 3 Agt Pack RVU NEW SW S&S Reinstate 12 Mo      D0V2SLL
 
IBM Tivoli Composite Application Manager For             D0V2RLL
Applications 3 Agent Pack for zEnterprise BladeCenter
Extension and Linux on System z Lic + SW S&S 12 Mo
IBM Tivoli Composite Application Manager For             E0F3MLL
Applications 3 Agent Pack for zEnterprise BladeCenter
Extension and Linux on System z Annual SW S&S Rnwl
IBM Tivoli Composite Application Manager For             D0V2VLL
Applications 3 Agent Pack for zEnterprise BladeCenter
Extension and Linux on System z SW S&S Reinstate 12 Mo
                                                         Part
Description                                              number

ITCAM for Apps 3 Agent Pack New Proc Day OOCoD Temp      D0V3RLL
Use Chrg
 
ITCAM App Single Agt RVU Lic + SW S&S 12 Mo              D0V30LL
ITCAM App Single Agt RVU Annual SW S&S Rnwl              E0F3QLL
ITCAM App Single Agt RVU SW S&S Reinstate 12 Mo          D0V31LL
 
ITCAM App Single Agt RVU for zEnterprise BladeCenter     D0V32LL
Extension and Linux on System z Lic + SW S&S 12 Mo
ITCAM App Single Agt RVU for zEnterprise BladeCenter     E0F3RLL
Extension and Linux on System z Annual SW S&S Rnwl
ITCAM App Single Agt RVU for zEnterprise BladeCenter     D0V33LL
Extension and Linux on System z SW S&S Reinstate 12 Mo
 
ITCAM for Apps Single Agent New Proc Day OOCoD Temp      D0V3TLL
Use Chrg

IBM SmartCloud Monitoring - Application Insight V1.2 (5725-J97)

Description                                              Part number

IBM SmartCloud Monitoring - Application Insight          E0HBSLL
Managed Virtual Server Annual SW Subscription &
Support Renewal 12 Months
 
IBM SmartCloud Monitoring - Application Insight          D0Z6ELL
Managed Virtual Server License + SW Subscription &
Support 12 Months
 
IBM SmartCloud Monitoring - Application Insight          D0Z6FLL
Managed Virtual Server SW Subscription & Support
Reinstatement 12 Months

IBM Tivoli Composite Application Manager for Transactions V7.4 (5724-S79)

Description                                              Part number

IBM Tivoli Composite Application Manager for             E0BMCLL
Transactions for Web and Robotic Response and
Tracking Resource Value Unit Annual SW Subscription &
Support Renewal
 
IBM Tivoli Composite Application Manager for             D0ICCLL
Transactions for Web and Robotic Response and
Tracking Resource Value Unit License + SW
Subscription & Support 12 Months
 
IBM Tivoli Composite Application Manager for             D0ICDLL
Transactions for Web and Robotic Response and
Tracking Resource Value Unit SW Subscription &
Support Reinstatement 12 Months
 
IBM Tivoli Composite Application Manager for             E0BMELL
Transactions for Web and Robotic Response and
Tracking Resource Value Unit for Linux on System z
Annual SW Subscription & Support Renewal
 
IBM Tivoli Composite Application Manager for             D0ICGLL
Transactions for Web and Robotic Response and
Tracking Resource Value Unit for Linux on System z
License + SW Subscription & Support 12 Months
 
IBM Tivoli Composite Application Manager for             D0ICHLL
Transactions for Web and Robotic Response and
Tracking Resource Value Unit for Linux on System z
SW Subscription & Support Reinstatement 12 Months 
                                                             Part
Description                                                  number

IBM Tivoli Composite Application Manager for Transactions    D0IBDLL
for Client Response Resource Value Unit License + SW
Subscription & Support 12 Months
IBM Tivoli Composite Application Manager for Transactions    E0BLXLL
for Client Response Resource Value Unit Annual SW
Subscription & Support Renewal
IBM Tivoli Composite Application Manager for Transactions    D0IBELL
for Client Response Resource Value Unit SW Subscription
& Support Reinstatement 12 Months
IBM Tivoli Composite Application Manager For Transactions    D043JLL
Processor Day On/Off Capacity on Demand (OOCoD) Temp Use
Charge

IBM Tivoli Composite Application Manager for Microsoft Applications (5724-U17)

 
Description                                                  Part number

IBM Tivoli for Composite Application Manager for             E0BM8LL
Microsoft Applications Advanced Resource Value
Unit Annual SW Subscription & Support Renewal
IBM Tivoli Composite Application Manager for Microsoft       D0IC4LL
Applications Advanced Resource Value Unit From
IBM Tivoli Monitoring Resource Value Unit Trade
Up License and Software Subscription & Support 12 Months
IBM Tivoli Composite Application Manager for Microsoft       D0IC1LL
Applications Advanced Resource Value Unit
License and Software Subscription & Support 12 Months
IBM Tivoli Composite Application Manager for Microsoft       D0IC3LL
Applications Advanced Resource Value Unit
Software Subscription & Support Reinstatement 12 Months
IBM Tivoli Composite Application Manager for Microsoft       D0IC5LL
Applications Advanced Resource Value Unit
IBM Tivoli Composite Application Manager for Microsoft       D0IC6LL
Applications Advanced Resource Value Unit
 
                                                             Part
Description                                                  number

IBM Tivoli Composite Application Manager for Microsoft       D03RQLL
Applications Advanced Processor Day OOCoD Temporary use
charge
IBM Tivoli Composite Application Manager for Microsoft Applications Entry
 
                                                             Part
Description                                                  number

IBM Tivoli Composite Application Manager for Microsoft       E04L1LL
Applications Entry Per Server License Annual SW
Subscription & Support Renewal
IBM Tivoli Composite Application Manager for Microsoft       D03MFLL
Applications Entry per Server License and Software
Subscription & Support 12 Months
IBM Tivoli Monitoring Composite Application Manager for      D03MGLL
Microsoft Applications Entry per Server Software
Subscription & Support Reinstatement 12 Months

IBM Application Performance Diagnostics (5725-K40)

Description                                               Part number

IBM Application Performance Diagnostics                   E0IVBLL
Per Managed Server License Annual SW Subscription
& Support Renewal
 
IBM Application Performance Diagnostics                   D12G7LL
per Managed Server License and Software Subscription
& Support 12 Months
 
IBM Application Performance Diagnostics                   D12G8LL
per Managed Server Software Subscription & Support
Reinstatement 12 Months

To order a media pack for Passport Advantage , specify the part number in the desired quantity from the following table:

Description                                                 Part number

IBM SmartCloud Application Performance Management Standard  BJ14HML
V7.7 Multiplatform, Multilingual, Media Pack, 5725-G70
 
IBM SmartCloud Application Performance Management           BJ14IML
Non-Production V7.7 Multiplatform, Multilingual,
Media Pack, 5725-G70
 
IBM SmartCloud Application Performance Management Entry     BJ14KML
V7.7 Multiplatform, Multilingual, Media Pack, 5725-G70
 
IBM SmartCloud Application Performance Management Standard  BJ14MML
V7.7.0.1 Multiplatform, Multilingual, Media Pack, 5725-G70
 
IBM SmartCloud Application Performance Management           BJ14NML
Non-Production V7.7.0.1 Multiplatform, Multilingual,
Media Pack, 5725-G70
 
IBM SmartCloud Application Performance Management Entry     BJ14LML
V7.7.0.1 Multiplatform, Multilingual, Media Pack, 5725-G70
 
IBM Tivoli Composite Application Manager for Microsoft      BJ14FML
Applications V7.2.1 Multiplatform, Multilingual,
Media Pack, 5725-I45
 
IBM Tivoli Composite Application Manager for Microsoft      BJ122ML
Applications V6.3.1 Advanced for Multiplatform,
Multilingual, Media Pack, 5724-U17
 
IBM Tivoli Composite Application Manager for Microsoft      BJ121ML
Applications V6.3.1 Entry for Multiplatform,
Multilingual, Media Pack, 5724-U17
 
IBM Tivoli Composite Application Manager for Transactions   BJ14GML
V7.4 Multiplatform, Multilingual, Media Pack, 5724-S79
 
IBM SmartCloud Monitoring - Application Insight V1.2        BJ14JML
Multiplatform, Multilingual, Media Pack, 5725-J97
 
IBM Application Performance Diagnostics V1.1                BJ14PML
Multiplatform, Multilingual, Media Pack, 5725-K40

IBM SmartCloud Application Performance Management, IBM Tivoli Composite Applications Manager for Applications, and IBM Tivoli Composite Application Manager for Microsoft Applications are also available, via Web download, from Passport Advantage .



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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage , where applicable, are license only and do not include Software Maintenance.

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information form number

IBM SmartCloud Application Performance Management V7.7:

IBM SmartCloud Application Performance Management V7.7.0.1:

IBM SmartCloud Monitoring - Application Insight V1.2:

IBM Application Performance Diagnostics V1.1:

IBM Tivoli Composite Application Manager for Transactions V7.4:

IBM Tivoli Composite Application Manager for Applications V7.2.1:

IBM Tivoli Composite Application Manager for Microsoft Applications V6.3.1:

The program's License Information will be available for review on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product version or release will be available for a minimum of five years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect.

Technical support of a program product version or release will be available for a minimum of three years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM , including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Other terms
Volume orders (IVO)

No

IBM International Passport Advantage Agreement
Passport Advantage applies

Yes, and through the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
Software Subscription and Support applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express® . Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
IBM Operational Support Services - SoftwareXcel

No

System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable.



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Statement of good security practices
Bottom rule

IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered destroyed or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.



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IBM Electronic Services
Bottom rule

Electronic Service Agent™ and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support all at no additional cost to you.

Now integrated into the base operating system of AIX V5.3, AIX V6.1, and AIX V7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM , which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type smitty esa_main, and select Configure Electronic Service Agent . In addition, ESA now includes a powerful Web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent , refer to

http://www.ibm.com/support/electronic

The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.

Benefits

Increased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the symptoms, diagnosing the error, and manually calling IBM Support to open a problem record. Its 24 x 7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.

Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM . The Electronic Service Agent tool securely transmits either via the Internet (HTTPS or VPN) or modem, and can be configured to communicate securely through gateways to provide customers a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a customer's system. System inventory information is stored in a secure database, which is protected behind IBM firewalls. It is viewable only by the customer and IBM . The customer's business applications or business data is never transmitted to IBM .

More accurate reporting: Since system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, customers are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM , problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.

Customized support: Using the IBM ID entered during activation, customers can view system and support information in the My Systems and Premium Search sections of the Electronic Support website at

http://www.ibm.com/support/electronic

My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent . Reports are available for any system associated with the customer's IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, customers are able to see search results that apply specifically to their systems.

For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit

http://www.ibm.com/support/electronic


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Prices
Bottom rule

Passport Advantage

For Passport Advantage and charges, contact your IBM representative or your authorized IBM Business Partner. Additional information is also available at

http://www.ibm.com/software/passportadvantage

Information on charges is available at website

http://www.ibm.com/support

In the Electronic tools category, select the option for Purchase/upgrade tools.

Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM , you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller

Authorization to resell IBM software products is achieved at the Reseller Authorization Group level. You must be authorized in the Tivoli Service Process Automation group to sell these products. To register an opportunity for this product in the Global Partner Portal, you may use Product Family - Software: Tivoli Service Process Automation.



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Order now
Bottom rule

To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
For IBM representative: callserv@ca.ibm.com
For IBM Business Partner: pwcs@us.ibm.com
Mail:       IBM Teleweb Customer Support
            ibm.com® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            Canada
            L3R 2Z1

Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.

IBM Software Value Plus

These products are available under IBM Software Value Plus, either directly from IBM or through authorized Business Partners who invest in skills and high-value solutions. IBM customers may benefit from the industry-specific or horizontal solutions, skills, and expertise provided by these Business Partners.

Additions to Software Value Plus will be communicated through standard product announcements. For a current list of IBM software available under Software Value Plus, visit

http://www.ibm.com/partnerworld/page/svp_authorized_portfolio_criteria

For questions regarding Software Value Plus, visit

http://www.ibm.com/partnerworld/page/svp_authorized_portfolio_contacts
Trademarks

Electronic Service Agent is a trademark of IBM Corporation in the United States, other countries, or both.

IBM SmartCloud, IBM, WebSphere, Tivoli, Cognos, DataPower, Passport Advantage, AIX, System i, System p, Power, zEnterprise, BladeCenter, System z, Express and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Intel is a trademark of Intel Corporation or its subsidiaries in the United States and other countries.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/