IBM SmartCloud Control Desk Software as a Service V7.5.1 option ordering update

IBM United States Software Announcement 213-161
March 19, 2013


Table of contents
Overview Overview Publications Publications
Key prerequisites Key prerequisites Technical information Technical information
Planned availability date Planned availability date Ordering information Ordering information
Description Description Terms and conditions Terms and conditions
Product positioning Product positioning Prices Prices
Program number Program number  Order now Order now


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Overview
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SmartCloud Control Desk Software as a Service (SaaS) option is now available via Passport Advantage® . Refer toSoftware Announcement 213-062, dated February 12, 2013, for additional information on SmartCloud Control Desk V7.5.1

SmartCloud Control Desk Software as a Service V7.5.1 utilizes the same code base and function that is available in the SmartCloud Control Desk V7.5.1on-premise options. It provides them in a hosted model that delivers valuable function, security, high availability, and disaster recovery.

Reasons to move to SaaS:

For ordering, contact your IBM® representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).



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Key prerequisites
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For details, refer to the Hardware requirements and Software requirements sections.



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Planned availability date
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March 19, 2013



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Description
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IT landscapes are becoming more complex, virtualized, distributed, and diverse. In effect the data center has lost its walls, but organizations need to exert the same control over this virtualized, distributed world as they would exert over prior models of IT.

SmartCloud Control Desk V7.5.1 delivers a solution for service catalog, service desk, and Information Technology Infrastructure Library ( ITIL™ ) V3-based processes for incident, problem, change, configuration,release, and IT asset management across these complex IT landscapes. It helps in efforts to improve continuity of service, speed of response, and efficiency of management. SmartCloud Control Desk Software as a Service provides this capability in an IBM-hosted application. It is accessed via the internet, and available on a subscription basis, where clients can pay monthly, quarterly, or annually for the service.

SmartCloud Control Desk Software as a Service provides the same function that is available with the on-premise delivery models:

SmartCloud Control Desk SaaS also provides additional features that are specific to the SaaS option:

Clients can purchase authorized and concurrent licenses that allow access to all functions in the product. This will let clients use what they need without having to track licenses at the functional level.



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Product positioning
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SmartCloud Control Desk SaaS V7.5.1 is designed to deliver thecapabilities that can address large, demanding client needs across multiple service management processes to those clients that only need a simple solution for service desk and change management.

The SmartCloud Control Desk SaaS offering provides a delivery option for clients who want no up front capital investment, low, predictable costs, and significantly reduced skill and staffing requirements to manage the solution. SmartCloud Control Desk SaaS is based on the same code base as IBM's on-premise traditional install and private cloud options, soclients can migrate to those delivery models if their needs change.

In contrast to other offerings, SmartCloud Control Desk SaaS is not dependent on third-parties because it is hosted inSmartCloud datacenters and supported by IBM employees. IBM has a long history of hosting and supporting critical applications, and has highly defined support and security processes and controls.

SmartCloud Control Desk is a highly integrated and consistent application, built entirely on a common process engine and platform, with consistent UI experience, data model, reporting, and administration across all modules. It is inherently scalable and extensible. It allows clients to add additional users and user types, service management capabilities and processes, and integrations with other applications and data sources as needed.



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Program number
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Program                Program
number         VRM     name

5725-H61      7.5.1    IBM SmartCloud™ Control Desk Software as a Service


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Education support
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Comprehensive education for IBM Tivoli products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, onsite training, and blended learning solutions.

For additional information, visit

http://www-306.ibm.com/software/tivoli/education/


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Offering Information
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Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage website

http://www.ibm.com/software/passportadvantage


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Publications
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No publications will be shipped with this product.

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge.



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Technical information
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Specified operating environment

Hardware requirements

None

Software requirements

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM , such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Packaging

This product is accessed via the Internet. There are no physical or electronic deliverables.

Security, auditability, and control

SmartCloud Control Desk SaaS uses the security and auditability features of the application. Customers have full application administrative rights to define user rights and access and to use report functions for audits. Customers cannot access configuration parameters below the application layer (for example, database or middleware configurations).

IBM provided security includes a private VLAN for each instance, multiple firewalls for secure access and isolation, host intrusion detection. Physical security includes 24 hour surveillance, perimeter security, and multiple levels of access control with access logging.



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Software Services
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/


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Licensing metric definitions and pricing examples
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Licensing metric definitions

Authorized User

Authorized User is a unit of measure by which the IBM SaaS can be obtained. Customer must obtain separate, dedicated entitlements for each unique Authorized User given access to the IBM SaaS in any manner directly or indirectly (for example: via a multiplexing program, device, or application server) through any means. Sufficient entitlements must be obtained to cover the number of Authorized Users given access to the IBM SaaS during the measurement period specified in Customer's Proof of Entitlement (PoE) or Transaction Document.

Concurrent User

Concurrent User is a unit of measure by which the IBM SaaS can be obtained. A Concurrent User is a person who is accessing the IBM SaaS at any particular point in time. Regardless of whether the person is simultaneously accessing the IBM SaaS multiple times, the person counts only as a single Concurrent User. Customer must obtain an entitlement for each simultaneous Concurrent User accessing the IBM SaaS in any manner directly or indirectly (for example: via a multiplexing program, device, or application server) through any means during the measurement period specified in Customer's Proof of Entitlement (PoE) or Transaction Document.

Instance

Instance is a unit of measure by which the IBM SaaS can be obtained. An Instance is access to a specific configuration of the IBM SaaS. Sufficient entitlements must be obtained for each Instance of the IBM SaaS made available to access and use during the measurement period specified in Customer's Proof of Entitlement (PoE) or Transaction Document.

Pricing example 1

A customer wishes to purchase SmartCloud Control Desk SaaS to help manage an environment of 5,000 employees with 130 service desk, change management, and asset management personnel. Of the 130 personnel, 10 are supervisors who must be able to log on at any point without restriction. The remaining 120 personnel are representatives who are scheduled to work during each of three shifts as follows:

Forty is the maximum number of Concurrent Users who will need to be logged on during a single shift. The customer also requires access to an Instance for testing purposes. In this example, the customer must purchase 10 Authorized User licenses, 40 Concurrent User licenses, and one Instance license. No licenses are required for the 5,000 employees (the end users of the services). Note that the number of personnel and number of employees in this example are not intended to imply a standard ratio. The ratio (as well as Authorized User and Concurrent User license entitlements) can vary by enterprise.



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Ordering information
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This product is only available via Passport Advantage . It is not available as shrinkwrap.

Product group:
                                 Product Identifier Description:
5724-H61                         IBM SmartCloud Control Desk Software as a Service

Current licensees

New licensees

Provisioning of the offering will begin at a time mutually agreed up by IBM and the customer.

Basic license

SmartCloud Control Desk Software as a Service V7.5.1

Description                                           Part number
 
IBM SmartCloud Control Desk Software as a Service     D0TDELL
Authorized User PER MONTH
IBM SmartCloud Control Desk Software as a Service     D0TDFLL
DAILY FEE PARTL MONTH
IBM SmartCloud Control Desk Software as a Service     D0TDGLL
Concurrent User PER MONTH
IBM SmartCloud Control Desk Software as a Service     D0TDHLL
DAILY FEE PARTL MONTH 
IBM SmartCloud Control Desk Software as a Service     D0TDJLL
Non-Production Instance PER MONTH
IBM SmartCloud Control Desk Software as a Service     D0TDKLL
Non-Production DAILY
FEE PARTL MONTH 
IBM SmartCloud Control Desk Software as a Service     D0TDLLL
Non-Production Capacity Add-On Instance PER MONTH
IBM SmartCloud Control Desk Software as a Service     D0TDVLL
Non-Production Capacity Add-On DAILY FEE PARTL MONTH


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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available via Passport Advantage . It is not available as shrinkwrap.

Licensing

Technical support

Technical support is included with subscriptions purchased through Passport Advantage and Passport Advantage Express® and is provided for this IBM SaaS offering and Enabling Software, as applicable, during the Subscription Period as set forth in the Terms of Use Agreement.

Technical support is included with the IBM SaaS and is not available as separate offering.

License Information

The service's Terms of Use document is available on the IBM Software as a Service Terms of Use website

http://www.ibm.com/software/sla/sladb.nsf/sla/tou
Limited warranty applies

No

Volume orders (IVO)

No

Passport Advantage applies

Yes, and through the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
IBM Operational Support Services - SoftwareXcel

No

System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable.



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Statement of good security practices
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IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered destroyed or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.



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Prices
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For additional information and current prices, contact your local IBM representative.

Information on charges is available at website

http://www.ibm.com/support

In the Electronic tools category, select the option for Purchase/upgrade tools.

Passport Advantage

For Passport Advantage and charges, contact your IBM representative or your authorized IBM Business Partner. Additional information is also available at

http://www.ibm.com/software/passportadvantage


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Order now
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To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
Internet:   callserv@ca.ibm.com
Mail:       IBM Teleweb Customer Support
            ibm.com® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            Canada
            L3R 2Z1

Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.
Trademarks

IBM SmartCloud is a trademark of IBM Corporation in the United States, other countries, or both.

Passport Advantage, IBM, Maximo, Tivoli, Express and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/