IBM z/VSE V5.1 - Additional enhancements available

IBM United States Software Announcement 213-090
April 2, 2013


Table of contents
Overview Overview Program number Program number
Key prerequisites Key prerequisites Technical information Technical information
Planned availability date Planned availability date Ordering information Ordering information
Description Description Terms and conditions Terms and conditions
Product positioning Product positioning Prices Prices
Statement of direction Statement of direction  Order now Order now


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At a glance
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IBM® z/VSE® V5.1 helps to protect and leverage your investments in the z/VSE platform. In addition to function delivered earlier, z/VSE V5.1 additional enhancements are designed to further exploit innovative IBM zEnterprise® and IBM System Storage® technology, and extend the z/VSE connectivity options in heterogeneous environments.

z/VSE V5.1 additional enhancements include support for:

These enhancements will be made available with PTFs for z/VSE V5.1.

z/VSE V5.1 has been generally available since November 25, 2011.

For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: LE001).



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Overview
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z/VSE V5.1 has been generally available since November 25, 2011.

For information on the content of z/VSE V5.1, refer to Software Announcements 211-466, dated October 12, 2011 , and 212-070, dated April 03, 2012 , or refer to the z/VSE website at

http://www.ibm.com/systems/z/os/zvse/

z/VSE V5.1 helps to protect and leverage your investments in the z/VSE platform. In addition to function already available with z/VSE V5.1, you get supplemental enhancements that are designed to:

z/VSE V5.1 supports IBM System z® servers:

z/VSE V5.1 offers Midrange Workload License Charge (MWLC) pricing metrics, including a subcapacity option, for zEnterprise EC12, zEnterprise 196, System z10 , and System z9 servers. The smallest z10 BC and z9 BC server capacity setting, A01, does not qualify for MWLC. Clients using the z10 BC and z9 BC capacity setting A01 will always pay a zSeries® Entry License Charge (zELC) for their IBM monthly license charge software.

IBM offers Advanced Entry Workload License Charge (AEWLC) pricing metrics, including a subcapacity option, for the z114 server.



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Key prerequisites
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Refer to the Hardware requirements section, Software requirements section, and Planning information section for details.



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Planned availability date
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June 14, 2013



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Description
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In addition to function already delivered with z/VSE V5.1, you get supplemental enhancements that are designed to:

Support of IBM zEnterprise technology

z/VSE V5.1 is designed to bring the value of selected, innovative IBM zEnterprise technology to you.

Exploitation of IBM System Storage technology

z/VSE V5.1 is also designed to support selected IBM System Storage products and features. Innovative IBM System Storage technology may offer significant value to z/VSE clients.

Connectivity, networking, and security enhancements

Section 508 of the US Rehabilitation Act

z/VSE V5.1 is capable, when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it.



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Product positioning
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With this announcement of additional enhancements, IBM demonstrates the ongoing support and commitment to z/VSE . Exploitation of selected new IBM zEnterprise and System Storage technology is a key part of the strategy to protect existing client investments in core z/VSE applications and data. Connectivity, networking, and security enhancements support the integration with heterogeneous environments.

For more information on the z/VSE "Protect, Integrate, and Extend" strategy, in short PIE strategy, refer to

http://www.ibm.com/systems/z/os/zvse/

The statement of direction for additional functionality that allows initial installation of z/VSE without requiring a physical tape demonstrates IBM's continued commitment to address client requirements.



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Statement of direction
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IBM intends to add functionality that allows initial installation of z/VSE without requiring a physical tape. Clients who use a tape for initial installation only may no longer be forced to include a tape in the z/VSE configuration. With this ease of use function IBM will fulfill client requirements.

IBM intends in the future to enhance IBM CICS Explorer® for IBM CICS Transaction Server for VSE/ESA to provide updates to CICS resources.

It is planned to reduce the AEWLC and MWLC list price of IPv6/VSE V1.1.

IBM's statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM's sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remain at our sole discretion.



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Hardware and software support services
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SmoothStart/Installation Services

IBM SmoothStart Services and Installation Services are not provided.



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Program number
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Program            Program
number             name

5609-ZV5           z/VSE
5686-CF9           z/VSE Central Functions

Business Partner information

If you are a Direct Reseller - System Reseller acquiring products from IBM , you may link directly to Business Partner information for this announcement. A PartnerWorld® ID and password are required (use IBM ID).

https://www.ibm.com/partnerworld/mem/sla.jsp?num=213-090


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IBM z/VSE V5.1 product content
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z/VSE V5.1 base programs

The following is a list of z/VSE V5.1 base programs, including their release and modification levels.

Note that z/VSE is the successor to the IBM VSE/ESA product and that many products and functions supported on z/VSE may continue to use VSE/ESA in their product names.

                                Version/
                                Release/       Program
Program name                    Modification   number     Notes
 
z/VSE Central Functions           9.01.00    5686-CF9     (1)
High Lev Assem z/OS®, z/VM, z/VSE 1.06.00    5696-234     (1)
VSE/EREP                          3.05.00    5656-260     (2)
VSE/ICKDSF                        1.17.00    5747-DS2     (2)
CICS Transaction Server for
            VSE/ESA               1.01.01    5648-054
ACF/VTAM for VSE/ESA              4.02.00    5686-065
 - Client/Server (CS)
 - Multi Domain  (MD)
 - Inter Enterprise (IE)
DITTO/ESA for VSE                 1.03.00    5648-099
TCP/IP for VSE/ESA                1.05.00    5686-A04
 - Application Pak
 - NFS Feature                                            (3)
 - GPS Feature                                            (3)
DB2 Server for VSE and VM         7.05.00    5697-F42
 - DataPropagator                 7.04.00
DB2 Client Edition for VSE        7.05.00    5697-F42
 
Note:    (1)   Mandatory product, not selectable.
               All others are optional. Some may have
               commercially available alternatives.
         (2)   No charge product, not selectable.
         (3)   NFS and GPS require the Application Pak.

z/VSE V5.1 optional programs

The following is a list of z/VSE V5.1 optional programs, including their release and modification levels.

                                 Version/
                                 Release/    Program
Program name                 Modification    number       Notes
 
Optional z/VSE base features:
 
Encryption Facility for z/VSE     1.02.00    5686-CF9
HLASM Tool Kit                    1.06.00    5696-234
DITTO/ESA for VSE, VM Option      1.03.00    5648-099
ACF/VTAM Version 4 VM Options     4.02.00    5686-065
 - Client/Server (CS)
 - Multi Domain  (MD)
 - Inter Enterprise (IE)
ACF/VTAM APPC for VM                                      VM-format
DB2 Server for VSE and VM         7.05.00    5697-F42     NLV
 - Data Restore Feature
 - Control Center Feature
 - QMF™ for VSE                                           Base and NLV
 - QMF for Windows™                                       Base and NLV
DB2 Client Edition for VSE        7.05.00    5697-F42     NLV
 
System control and networking:
 
IPv6/VSE                          1.01.00    5686-BS1
VSE/ACLR                          1.02.01    5746-XE7
 
Database and utilities:
 
DL/I VSE                          1.12.00    5746-XX1
CICSVR/VSE                        1.02.00    5686-011
DFSORT/VSE                        3.04.00    5746-SM3
 
Network control:
 
ACF/SSP                           4.08.01    5686-064
ACF/NCP for IBM 3745              7.08.01    5648-063
X.25 NPSI for ACF/NCP Version 7   3.09.00    5688-035
EP V1 for ACF/NCP Version 7       1.14.00    5735-XXB
 
Languages and compilers:
 
IBM COBOL for VSE - full function 1.01.00    5686-068
IBM COBOL for VSE - alt. function 1.01.00    5686-068
IBM PL/I for VSE  - full function 1.01.00    5686-069
IBM PL/I for VSE  - alt. function 1.01.00    5686-069
IBM C for VSE/ESA - full function 1.01.00    5686-A01
IBM C for VSE/ESA - alt. function 1.01.00    5686-A01
CCCA for VSE                      2.01.00    5686-A07
IBM Rational® COBOL Runtime for   7.05.00    5648-F66
    z/VSE V7.5
DOS/VS RPG II                     1.03.00    5746-RG1
Application development:
 
WebSphere MQ for z/VSE            3.00.00    5655-U97
SDF II                            1.06.00    5746-XXT
 
Business professional
support:
 
GDDM VSE                          3.02.00    5686-057
GDDM IMD                          2.01.03    5668-801
GDDM PGF                          2.01.03    5668-812
GDDM IVU                          1.01.03    5668-723
 
Advanced function printing:
 
PSF/VSE Comp. Fonts Base          2.02.01    5686-040
AFP Font Collection S/390®        2.01.01    5648-B33
    - incl. fonts
PPFA/370                          1.01.00    5688-190
OGL/370                           1.01.00    5688-191

The CICS Explorer for CICS Transaction Server for VSE/ESA V1.1 is available for download at no additional charge. Further information about the CICS Explorer and how to download it can be found at

http://www.ibm.com/systems/z/os/zvse/products/cics.html#cicsexplor


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Education support
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None.



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Technical information
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Specified operating environment

Hardware requirements

z/VSE V5.1 operates on:

 
                                                LPAR        Guest under
IBM System z server                             Mode        z/VM (1)
 
IBM zEnterprise EC12                             x              x
IBM zEnterprise 196                              x              x
IBM zEnterprise 114                              x              x
IBM System z10 Enterprise Class                  x              x
IBM System z10 Business Class                    x              x
IBM System z9 Enterprise Class                   x              x
IBM System z9 Business Class                     x              x
 
x: supported
(1) Supported z/VM release required.
z/VM V6.1, or later requires z10, or later.

Hardware-assisted asymmetric key encryption (RSA only) requires:

4096-bit RSA key support is available with configurable Crypto Express3, or later.

Hardware-assisted symmetric key encryption requires the CPACF feature on a:

zEnterprise is required for:

z10 , or later is required for:

To support new functions and features, machine change levels (MCLs) of System z servers are required.

Descriptions of the MCLs are available through the following resource link

http://www.ibm.com/servers/resourcelink

Linux Fast Path in an LPAR environment requires a zEnterprise server with the most current microcode maintenance.

Software requirements

Many z/VSE clients choose to run under z/VM for operational flexibility or to supplement the capabilities of z/VSE alone. z/VSE clients who choose to run one or more z/VSE V5.1 systems as guest systems under z/VM will require a supported z/VM release.

For specific functions and for the most current information on z/VM , refer to

http://www.vm.ibm.com

z/VM allows users to exploit state-of-the-art virtualization technology for one or more of the following reasons:

A z/VM mode logical partition (LPAR) allows clients to run z/VSE images on standard CPs and Linux on System z images on IFLs, all in the same z/VM LPAR for enhanced staff productivity and resource efficiency. A z/VM mode LPAR requires z10 , or later and z/VM V5.4, or later.

For users running z/VSE V5.1 together with Linux on System z , a Linux distribution is needed. Linux on System z is not provided by IBM . It must be obtained from an independent distributor. For a current list of Linux on System z distributors, refer to

http://www.ibm.com/systems/z/os/linux/index.html

To use the Linux Fast Path function in an LPAR environment, one of the following Linux distributions is required:

Details of the system requirements for both the CICS Explorer and CICS Explorer SDK are available at

http://www.ibm.com/software/htp/cics/explorer/requirements/

Details relating to service and support for CICS Explorer are available at

http://www.ibm.com/support/docview.wss?uid=swg21380083
Compatibility

Compatibility aspects include:

Limitations

Limitations when using the Fast Service Upgrade (FSU) process:

Performance considerations

The overall performance of z/VSE V5.1 depends on the individual hardware and software components and on the specific environment and setup parameters.

In general, the overall CPU requirement of z/VSE V5.1 is similar to that of z/VSE V4.3. This applies as long as the same environment is used (for example, Batch or CICS TS for VSE/ESA V1.1) without exploitation of new functions. Actual user experience may vary.

For more information about z/VSE V5.1 performance, visit the z/VSE home page at

http://www.ibm.com/systems/z/os/zvse/
User group requirements

This announcement addresses or partially addresses requests from one or more of the worldwide user group communities. Groups include WAVV, COMMON, COMMON Europe, Guide Share Europe (GSE), InterAction (Australia/New Zealand), Japan Guide Share (JGS), and SHARE Inc. Requirements satisfied include:

Planning information

Customer responsibilities

FSU: The FSU process is available for users migrating to z/VSE V5.1 from z/VSE V4.3 and z/VSE V4.2.

Status of z/VSE V4.1: End of service is effective since April 30, 2011.

Status of z/VSE V4.2: End of service is effective since October 31, 2012.

Status of z/VSE V4.3: End of service has been announced for z/VSE V4.3 and will be effective May 31, 2014.

Status of CICS/VSE V2.3: End of service is effective since October 31, 2012.

The end of service dates for z/VSE V4.2 and CICS/VSE V2.3 have been aligned since z/VSE V4.2 is the last z/VSE release that offers CICS/VSE V2.3 as part of the z/VSE package and supports the CICS coexistence environment.

The most current status of z/VSE V4 and z/VSE V5 marketing and support can be found on the z/VSE website at

http://www.ibm.com/systems/z/os/zvse

This information is provided for planning purposes only and is not a commitment by IBM . IBM plans are subject to change without notice at any time.

Products not supported with z/VSE V5.1:

Further information on the status of z/VSE and related programs can be found at

http://www.ibm.com/systems/z/os/zvse/

Software key management

Product access keys from IBM and third-party vendors are different and are not interchangeable.

The access keys will be generated and delivered automatically from IBM whenever an order is placed for a product or a key-protected feature.

IPv6/VSE V1.1

IPv6/VSE V1.1 (IPv6/VSE) will be shipped with the z/VSE V5.1 Extended Base tape. IPv6/VSE requires a unique user access key. IPv6/VSE can be used for 30 days after activation without a key.

The SSL support of IPv6/VSE is also usable with the IPv6/VSE unique access key.

TCP/IP for VSE/ESA V1.5 (service pack F)

TCP/IP for VSE/ESA will be shipped with the z/VSE V5.1 Base tape and is installed during the standard z/VSE V5.1 installation.

Clients who do not wish to use TCP/IP for VSE/ESA from IBM are requested to run product delete jobs (that are provided with z/VSE V5.1) after system installation, to delete the product from their system.

TCP/IP for VSE/ESA will be shipped enabled for demonstration mode only. It is not suited for production purposes.

Each feature of TCP/IP for VSE/ESA (Application Pak, NFS, GPS) requires a unique user access key. The license order for TCP/IP for VSE/ESA can be placed either together with any other program with the z/VSE V5.1 product set or alone at a later point in time.

The SSL support of TCP/IP for VSE/ESA is also key protected and can be used with the key for the Application Pak only. If you use a product key that allows you to run TCP/IP in demonstration mode, you cannot use the SSL support.

DB2® Server for VSE and VM V7.5, DB2 Server for VSE Client Edition V7.5

DB2 Server for VSE and VM and DB2 Server for VSE Client Edition use an access/usage protection method that requires a password key to enable the software function. The password key will be generated and delivered automatically from IBM when an order is placed for DB2 Server for VSE and VM or DB2 Server for VSE Client Edition.

ACF/VTAM for VSE/ESA V4.2

ACF/VTAM for VSE/ESA V4.2 uses an access and usage protection method that requires a password key to enable the software function. The following types may be ordered:

The password key will be generated and delivered automatically from IBM accordingly when an order is placed for ACF/VTAM for VSE/ESA V4.2.

IBM Customer Key Center

In exceptional cases (for example, offline situations), it may be necessary to contact the IBM Registration Center by telephone, fax, mail, or email as appropriate. Note that the IBM Registration Center cannot handle product or license orders. You may contact them only if you already have a license for your software program.

Mail:       WW Customer Support
            Sortemosevej 21
            Allerod, 3450
            Denmark
 
Telephone:  - From Australia, call 1-800-992-402
            - From Hong Kong, Malaysia, New Zealand, South Korea
              and China, call +800-539-274-26
            - From all other countries, call our
              non-toll-free number +45 48 10 10 61
 
Email:      wwswkeys@dk.ibm.com
Installability

The FSU process is available for users migrating from z/VSE V4.2 or z/VSE V4.3.

Initial installation of z/VSE V5.1 supports the following disk types:

Packaging

Depending on the order, z/VSE V5.1 will be packaged and delivered either:

Depending on the order, the package will contain one or more additional cartridges for the z/VSE V5.1 optional programs, stacked one after the other on the medium.

Program directories and the publication entitlement sets of the ordered z/VSE base and optional programs will be shipped with the z/VSE package. The Program Directory for z/VSE V5.1 has the following IBM form number: GI11-9703.

For further information, refer to the z/VSE home page

http://www.ibm.com/servers/eserver/zseries/zvse/

Security, auditability, and control

The announced programs use the security and auditability features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



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Ordering information
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Order z/VM SDO and z/VSE SIPO through the Internet

ShopzSeries provides an easy way to plan and order System z software upgrades. This now includes z/VM and z/VSE . Using ShopzSeries, you can quickly generate orders for z/VM SDOs and z/VSE SIPOs. Additionally, ShopzSeries will ensure your order is technically correct (that is, ensures any co-req or pre-req or incompatibility conditions are resolved to ensure timely order placement and processing). ShopzSeries is available in the United States and several countries in Europe. In countries where ShopzSeries is not available yet, contact your IBM representative (or IBM Business Partner) to handle your order via the traditional IBM ordering process. For more details and availability, visit the ShopzSeries website at

http://www.ibm.com/software/ShopzSeries


Note: Secure z/VSE Software Delivery

IBM plans to remove support for unsecured connections used for z/VSE software and service delivery. It is planned that z/VSE software (products and service) downloads from Shopz will require the use of Download Director with encryption. No change is required for Download Director with encryption; however, you can verify Download Director with the Connectivity Test. The Connectivity Test can be found at

https://www14.software.ibm.com/webapp/iwm/web/preLogin.do?lang=en_US&source=cbct

New licensees

Orders for new licenses can be placed now.

Registered customers can access IBMLink for ordering information and charges.

Shipment will begin on the planned availability date.

New users of z/VSE V5.1 should specify:
 
        Type: 5609       Model: ZV5 (SIPO SPO)
        Type: 5686       Model: CF9 (CF)
        Type: 5686       Model: 065 (ACF)
        Type: 5648       Model: 099 (DITTO)
        Type: 5696       Model: 234 (HLASM)
        Type: 5747       Model: DS2 (ICKDSF)
        Type: 5656       Model: 260 (EREP)
        Type: 5686       Model: A04 (TCPIP)
        Type: 5648       Model: 054 (CICS)
        Type: 5697       Model: F42 (DB2)
Midrange Workload License Charges (MWLC)

MWLC is a monthly license charge price metric on the IBM zEnterprise EC12 (zEC12), the IBM zEnterprise 196 (z196), the IBM System z10 Enterprise Class ( z10 EC), the IBM System z10 Business Class ( z10 BC), the IBM System z9 Enterprise Class ( z9 EC), and the IBM System z9 Business Class ( z9 BC) servers that applies to z/VSE V5 and key VSE middleware programs such as CICS TS for VSE, DB2 Server for VSE, and ACF/VTAM for VSE.

MWLC for z/VSE V5
Basic license structure
 
Entitlement                          License option/
identifier      Description          Pricing metric
 
S016TNK         z/VSE Central Func-  MLC, MWLC
                tions V9.1
 
S016TNJ         Encryption Facility  MLC, MWLC
                for z/VSE V1.2
Advanced Entry Workload License Charges (AEWLC) basic license

AEWLC is a monthly license charge price metric on the IBM zEnterprise 114 server that applies to z/VSE V5 and key VSE middleware programs such as CICS TS for VSE, DB2 Server for VSE, and ACF/VTAM for VSE.

 
Entitlement                          License option/
identifier      Description          Pricing metric
 
S016TNK         z/VSE Central Func-  MLC, AEWLC
                tions V9.1
 
S016TNJ         Encryption Facility  MLC, AEWLC
                for z/VSE V1.2
Tiered Workload License Charge (TWLC)

To order TWLC software, specify the TWLC monthly charge feature number from the following table.

 
Entitlement                          License option/
identifier      Description          Pricing metric
 
S016TNK         z/VSE Central Func-  MLC, TWLC
                tions V9.1
 
S016TNJ         Encryption Facility  MLC, TWLC
                for z/VSE V1.2
System z entry license charge (zELC)
 
Entitlement                          License option/
identifier      Description          Pricing metric
 
S016TNK         z/VSE Central Func-  MLC, zELC
                tions V9.1
 
S016TNJ         Encryption Facility  MLC, zELC
                for z/VSE V1.2
Single version charging

To elect single version charging, the customer must notify and identify to IBM the prior program and replacement program and the designated machine the programs are operating on.

Basic machine-readable material

5609-ZV5 System Program Order

To order, select the desired distribution medium. Basic machine-readable material for the individual licensed base and optional programs will be shipped on 3590 or 3592 tape cartridges, on DVD, or via Electronic Delivery as part of the 5609-ZV5 system program order.

The CD-ROM distribution medium is not supported anymore. It is replaced by DVD.

High-level identifiers, to be specified under 5609-ZV5 are:

High Level
Identifiers  Description

3433         3590 Tape Cartridge
3436         3592 Tape Cartridge
3435         DVD
Unlicensed documentation

Unlicensed documentation within the z/VSE V5.1 library is available as Adobe™ PDF files, BookManager® files, or partially as printed books. They have been defined as either "Basic" or "Optional."

Adobe PDF files: Publications that are available in PDF format are provided on the VSE Collection DVD, SK3T-8348 (supplied with z/VSE V5.1 at no additional charge), or from the IBM Publications Center at

http://www.ibm.com/shop/publications/order

You can view a PDF file using the Adobe Reader, which is available from the Adobe website at

http://www.adobe.com

You can also print the entire publication or just the section in which you are interested.

BookManager files: Publications that are available in BookManager format are provided on the VSE Collection DVD, SK3T-8348 (supplied with z/VSE V5.1 at no additional charge), or from the IBM Publications Center at

http://www.ibm.com/shop/publications/order

The BookManager files can be read by either BookManager READ (a separately orderable product) or IBM Softcopy Reader (supplied on the DVD).

Printed books: All of the z/VSE V5.1 publications are available in softcopy format on the VSE Collection DVD, SK3T-8348 (supplied with z/VSE V5.1 at no additional charge). If some books are still available in hardcopy format, you can order these books for an additional fee from the IBM Publications Center at

http://www.ibm.com/shop/publications/order
Licensed documentation
z/VSE V5.1 base programs

Microfiche material is no longer offered. Viewing Program Listings (VPL) online has replaced the need for microfiche. With the VPL system, entitled users all around the world are able to view both Program Temporary Fix (PTF) and base program listings electronically, 24 hours a day. VPL can be accessed via ServiceLink and DialIBM. For details, ask your IBM representative or an IBM Business Partner.

z/VSE V5.1 optional programs

Optional programs may be available, as announced, with the individual programming announcements.

Subsequent updates (technical newsletters or revisions between releases) to the publications shipped with the product will be distributed to the user of record for as long as a license for this software remains in effect. A separate publication order or subscription is not needed.



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Terms and conditions
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IBM Operational Support Services - SupportLine

Yes



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IBM Electronic Services
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Electronic Service Agent™ and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support, all at no additional cost to you.

Now integrated into the base operating system of AIX® 5.3, AIX 6.1, and AIX 7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM , which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type "smitty esa_main", and select "Configure Electronic Service Agent ." In addition, ESA now includes a powerful web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent , refer to

http://www.ibm.com/support/electronic

The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.

Benefits

Increased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the "symptoms," diagnosing the error, and manually calling IBM Support to open a problem record. Its 24x7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.

Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM . The Electronic Service Agent tool securely transmits via either the Internet (HTTPS or VPN) or modem, and can be configured to communicate securely through gateways to provide customers a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a customer's system. System inventory information is stored in a secure database, which is protected behind IBM firewalls. It is viewable only by the customer and IBM . The customer's business applications or business data is never transmitted to IBM .

More accurate reporting: Since system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, customers are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM , problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.

Customized support: Using the IBM ID entered during activation, customers can view system and support information in the "My Systems" and "Premium Search" sections of the Electronic Support website at

http://www.ibm.com/support/electronic

My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent . Reports are available for any system associated with the customer's IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, customers are able to see search results that apply specifically to their systems.

For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit

http://www.ibm.com/support/electronic


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Current charges are unaffected by this announcement.



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To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
Internet:   callserv@ca.ibm.com
Mail:       IBM Teleweb Customer Support
            ibm.com® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            Canada
            L3R 2Z1

Reference: LE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.
Trademarks

ECKD, z10, HiperSockets, QMF and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, z/VSE, zEnterprise, System Storage, Storwize, System z, System z10, System z9, z9, zSeries, z/VM, DS8000, POWER7, CICS, CICS Explorer, PartnerWorld, z/OS, Rational, S/390, z/Architecture, VisualAge, MQSeries, WebSphere, DB2, BookManager, AIX and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Windows is a trademark of Microsoft Corporation in the United States, other countries, or both.

Adobe is a trademark of Adobe Systems Incorporated in the United States, and/or other countries.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/