IBM Enterprise Content Management System Monitor V5.1 adds extended enterprise content management monitoring coverage, enhanced security, and ease of deployment

IBM United States Software Announcement 212-413
October 16, 2012

	Overview		Publications
	Key prerequisites		Technical information
	Planned availability date		Ordering information
	Description		Terms and conditions
	Product positioning		Prices
	Program number

At a glance

IBM® Enterprise Content Management System Monitor V5.1 (previously know as IBM FileNet® System Monitor) includes:

Extended monitoring coverage for IBM Enterprise Content Management products
Simplified user console, monitoring configuration, and deployment
Secure password handling
Extended reporting capabilities
Extended platform support

Overview

IBM Enterprise Content Management System Monitor V5.1 (previously known as IBM FileNet System Monitor) proactively monitors the health of IBM Enterprise Content Management (ECM) systems and helps organizations maximize their ECM system uptime. It is also designed to help organizations lower the cost of ECM ownership and meet service level agreements.

IBM Enterprise Content Management System Monitor V5.1 includes these enhancements:

Extended coverage for IBM FileNet Content Manager, IBM FileNet Business Process Manager, IBM Content Manager, IBM Content Manager OnDemand, IBM Datacap Taskmaster Capture, IBM Content Collector, IBM eDiscovery Manager, IBM Content Navigator, IBM Content Search Services, and VMWare ESX monitoring support
Simplified user console and monitoring configuration
Easier deployment due to simplification of nonroot UNIX™ and Linux™ client installations
Adds secure password handling - IBM Security AppScan® tested
Extended reporting functionalities (trend analysis, ad-hoc reporting, and additional report chart types)
Extended platform support for the Monitoring Agent (including operating systems, J2EE servers, and databases)

Key prerequisites

Refer to the Hardware requirements and Software requirements sections.

Planned availability date

November 16, 2012: Electronic availability

December 7, 2012: Media availability

Description

IBM Enterprise Content Management System Monitor V5.1 provides unsurpassed monitoring coverage for IBM Enterprise Content Management (ECM) products, middleware components, custom monitoring for add-on applications, and seamless integration with IBM Tivoli® Monitoring software and other Information Technology System Management tools. Enterprise Content Management System Monitor increases productivity by automating manual tasks and enables data center network operations to remotely monitor ECM applications.

For additional information, refer to

: http://www-01.ibm.com/software/data/content-management/filenet-system-monitor/

Section 508 of the US Rehabilitation Act

IBM Enterprise Content Management System Monitor is capable as of November 16, 2012, when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. A US Section 508 Voluntary Product Accessibility Template (VPAT), containing details on the products accessibility compliance, can be requested on the following website

: http://www.ibm.com/able/product_accessibility/index.html

Product positioning

Proactive monitoring of IBM ECM systems with over 1,800 ECM specific monitored parameters increases ECM system uptime and ability to meet service level agreements (SLAs).
Knowledge base provides faster time to diagnose and correct problems.
Real-time log file monitoring with reporting of historical events and trend identification.
System Administrator task automation.
Standalone or integrate with IBM Tivoli System Manager tools.
Tightly coupled with IBM ECM roadmap for ongoing compatibility.

Program number

Program    VRM                          Program name
number
 
5724-R91   5.1.0                        IBM Enterprise Content
                                        Management System Monitor

Offering Information

Product information is available via the Offering Information website

: http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® website

: http://www.ibm.com/software/passportadvantage

Publications

No publications are shipped with this product.

The IBM Publications Center

: http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries.

Technical information

Specified operating environment

Hardware requirements

Hardware requirements can be found at

: https://www-304.ibm.com/support/docview.wss?rs=3302&uid=swg27010374

Software requirements

Software requirements can be found at

: https://www-304.ibm.com/support/docview.wss?rs=3302&uid=swg27010374

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM , such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Limitations

For additional information, refer to the license information document that is available on the IBM Software License Agreement website

: http://www.ibm.com/software/sla/sladb.nsf

Planning information

Customer responsibilities

Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express® . Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available.

Security, auditability, and control

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.

Software Services

IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

IBM Software Services for ECM provides packaged and individualized software service offerings to design, develop, deploy, maintain and expand IBM ECM software solutions.

IBM ECM Software Services provides the following implementation and maintenance services to help you prepare, implement, utilize, and maintain your IBM Enterprise Content Management System Monitor solution.

Implementation Services

ECM Implementation Services ensure that our clients have a technically sound and functional system framework necessary for the successful development and deployment of their ECM solution. These services allow clients to be confident that whether their ECM solution is designed and developed by their staff, ECM Software Services, or a certified partner, it will be implemented and supported on a system framework that has been expertly installed, tested, and certified for support by IBM ECM Support.

IBM Enterprise Content Management System Monitor Implementation and Tuning Offering

This service provides the expert resources to install, configure, and deploy the Enterprise Content Management System Monitor software on your IBM ECM environments. After 4 to 6 weeks of System Monitor use, IBM then returns to your site to provide tuning recommendations and guidance based upon the initial configuration. Modifications will be made as needed to validate that appropriate thresholds and filters have been set to meet your monitoring needs.

Maintenance Services

For those clients who have an existing System Monitor implementation, IBM offers a tuning service to help your team leverage the value of System Monitor.

IBM Enterprise Content Management System Monitor Tuning

This service reviews monitor and logfile events, adjusts thresholds, severities, and filters to maintain the effectiveness of your System Monitor configuration. Modifications will be made, as needed, to validate that appropriate thresholds and filters have been set to meet your monitoring needs. In addition, IBM performs best practice reviews and targeted mentoring as a refresher for System Administrators to continue to maintain and extend the effectiveness of the System Monitor installation and configuration.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

: http://www.ibm.com/software/sw-services/

Ordering information

This product is only available via Passport Advantage . It is not available as shrinkwrap.

These products may only be sold directly by IBM or by authorized IBM Business Partners for Software Value Plus.

For more information about IBM Software Value Plus, visit

: http://www-01.ibm.com/software/info/itsolutions/softwarevalueplus

To locate IBM Business Partners for Software Value Plus in your geography for a specific Software Value Plus portfolio, contact your IBM representative.

Product information

Licensed function title             Product group   Product
                                                    category
 
IBM Enterprise Content Management   Enterprise      Enterprise
 System Monitor                      Content         Content
                                     Management      Management
IBM Enterprise Content Management   Enterprise      Enterprise
 System Monitor Employee             Content         Content
                                     Management      Management
IBM Enterprise Content Management   Enterprise      Enterprise
 System Monitor Non-Prod             Content         Content
                                     Management      Management
IBM Enterprise Content Management   Enterprise      Enterprise
 System Monitor Non-Prod Starter     Content         Content
 Edition                             Management      Management
IBM Enterprise Content Management   Enterprise      Enterprise
 System Monitor Starter Edition      Content         Content
                                     Management      Management

Program name                          PID        Charge unit
                                      number     description
 
IBM Enterprise Content Management     5724-R91   Per Managed
 System Monitor                                   Virtual Server
IBM Enterprise Content Management     5724-R91   Per User Value
 System Monitor Employee
IBM Enterprise Content Management     5724-R91   Per Managed
 System Monitor Non-Prod                          Virtual Server
IBM Enterprise Content Management     5724-R91   Per Managed
 System Monitor Non-Prod Starter                  Virtual Server
 Edition
IBM Enterprise Content Management     5724-R91   Per Managed
 System Monitor Starter Edition                   Virtual Server

Charge metrics definitions

User Value Units

Employee User Value Units (EUVUs) are used for collectively licensing all users who are internal to the organization. This replaces ELA employee licensing. An Employee User is a unique person employed in licensee's enterprise, whether or not given access to the program, or a unique person otherwise paid by or acting on behalf of licensee's enterprise who is given access to the program in any manner directly or indirectly (for example, via a multiplexing program, device, or application server) through any means. An entitlement for an Employee User is unique to that Employee User and may not be shared, nor may it be reassigned other than for the permanent transfer.

Product pricing

Each product has a fixed price per EUVU. Customers license the appropriate number of EUVUs to provide access to a corresponding user population.

Cumulative EUVU volume discounting

As the user quantity increases, the number of EUVUs increase albeit at a slower rate. Value Unit license conversion tables establish the required number of UVUs for a specified number of users.

Employee EUVU licensing

EUVU licensing remains available and is unchanged.

Examples

Cumulative number of employees desired: 10,000

Cumulative number of EUVUs required: 8,000

Volume level           Explanation            EUVUs
 
1                      First 2,500            2,500
                        employees, each
                        requires 1.000
                        Employee UVU.
2                      Next 2,500 employees,  2,000
                        each requires 0.800
                        Employee UVU.
3                      Next 5,000 employees,  3,500
                        each requires 0.700
                        Employee UVU.
                       Total EUVUs            8,000

Cumulative number of employees desired: 100,000

Cumulative number of EUVUs required: 57,000

Volume level           Explanation            EUVUs
 
1                      First 2,500            2,500
                        employees, each
                        requires 1.000
                        Employee UVU.
2                      Next 2,500 employees,  2,000
                        each requires 0.800
                        Employee UVU.
3                      Next 5,000 employees,  3,500
                        each requires 0.700
                        Employee UVU.
4                      Next 20,000            13,000
                        employees, each
                        requires 0.650
                        Employee UVU
5                      Next 20,000            11,000
                        employees, each
                        requires 0.550
                        Employee UVU
6                      Next 50,000            25,000
                        employees, each
                        requires 0.500
                        Employee UVU
                       Total EUVUs            57,000

Passport Advantage program licenses