IBM Tivoli Storage FlashCopy Manager V3.2 extends application-aware snapshot management to IBM N series and NetApp devices and enables seamless disaster recovery

IBM United States Software Announcement 212-372
October 3, 2012


Table of contents
Overview Overview Technical information Technical information
Key prerequisites Key prerequisites Ordering information Ordering information
Planned availability date Planned availability date Terms and conditions Terms and conditions
Description Description Prices Prices
Program number Program number Order now Order now
Publications Publications


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At a glance
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Highlights of IBM® Tivoli® Storage FlashCopy® Manager V3.2 include:

For ordering, contact Your IBM representative or an IBM Business Partner.
For more information contact the Americas Call Centers at
800-IBM-CALL (426-2255).
 
Reference: YE001


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Overview
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IBM Tivoli Storage FlashCopy Manager is designed to deliver high levels of data protection for business-critical applications via integrated application snapshot backup and restore capabilities. The applications supported by Tivoli Storage FlashCopy Manager V3.2 are IBM DB2® , Oracle, Microsoft Exchange, Microsoft SQL Server, and the VMware vSphere platform. In addition, IBM DB2 and Oracle databases are supported for use either with or without SAP environments. Other applications can be supported on IBM AIX , HP-UX, Linux , Solaris, and Microsoft Windows platforms via script customization.

These capabilities are achieved through the utilization of advanced storage specific hardware snapshot technology to help create a high performance, low impact application data protection solution. Tivoli Storage FlashCopy Manager is easy to install, configure, deploy, and seamlessly integrates with various storage systems such as IBM Storwize® V7000, IBM System Storage SAN Volume Controller (SVC), IBM System Storage DS8000® , and IBM XIV Storage System products.

In addition to the above devices, Tivoli Storage FlashCopy Manager V3.2 on Windows supports any storage system that is VSS capable, by using the Microsoft Volume Shadow Copy Services (VSS) system provider or a VSS Hardware Provider that strictly adheres to the Microsoft VSS Provider interface.

What is new in V3.2:



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Key prerequisites
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Refer to the Technical information section.



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Planned availability date
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Description
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In today's business world, where application servers are operational 24 hours a day, the data on these servers should be protected to ensure compliance with even the most stringent Service Level Agreements (SLAs). With the rapid increase in the amount of data on these servers, the critical business needs they meet, and the shrinking backup windows, traditional backup and restore methods may be reaching their limit in meeting these challenging requirements. Snapshot operations can help minimize the impact caused by backups and provide near-instant restore capabilities. Since a snapshot operation typically takes much less time than the time for a more traditional disk to tape (D2T) or disk to disk (D2D) backup, the window during which the data is being backed up can be significantly reduced. Shrinking the backup window helps increase the flexibility of backup scheduling and administration, and facilitates more frequent backups, which in turn can reduce the time spent for forward recovery through transaction logs or other means.

IBM Tivoli Storage FlashCopy Manager V3.2 utilizes storage snapshot capabilities to provide high speed, low impact application data backup and restore functionality for the applications and storage environments. Application data availability can be significantly improved due to the possible reduction of the load on the production servers while the data in these snapshots can be retained as backups on storage systems and with optional integration with IBM Tivoli Storage Manager, sent to Tivoli Storage Manager server storage pools for purposes such as data reduction by using deduplication, longer retention, disaster recovery, or for compliance with regulations.

Accessibility by people with disabilities

A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html

Section 508 of the US Rehabilitation Act

The product in this announcement is capable, when used in accordance with associated IBM documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it.



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Reference information
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Functions previously announced for Tivoli Storage FlashCopy Manager continue to be offered in Tivoli Storage FlashCopy Manager V3.2. For more information, refer to Software Announcement 210-156, dated June 01, 2010 .

Business Partner information

If you are a Direct Reseller - System Reseller acquiring products from IBM , you may link directly to Business Partner information for this announcement. A PartnerWorld® ID and password are required (use IBM ID).

https://www.ibm.com/partnerworld/mem/sla.jsp?num=212-372


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Program number
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Program
number    VR   Program name

5724-X94  3.2  IBM Tivoli Storage FlashCopy Manager (for Passport
               Advantage)
5608-W07  3.2  IBM Tivoli Storage FlashCopy Manager

Product identification number

 
            SW Subscription and
Program     Support 1 Year PID
            no charge registration
PID number  number

5608-W07    5608-FCY
 
            SW Subscription and
            Support 2 Year PID
            registration number
            
            5608-R16
 
            SW Subscription and
            Support 3 Year PID
            registration number
            
            5608-R13
 
            SW Subscription and
            Support 4 Year PID
            registration number
           
            5608-R17
 
            SW Subscription and
            Support 5 Year PID
            registration number
            
            5608-R18 


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Education support
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Comprehensive education for IBM Tivoli products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.

For additional information, visit

http://www-306.ibm.com/software/tivoli/education/


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Offering Information
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Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® website

http://www.ibm.com/software/passportadvantage


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Publications
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The publications listed below will be available in English and can be downloaded from the following website on the general availability date.

http://pic.dhe.ibm.com/infocenter/tsminfo/v6r4/index.jsp

Translated copies in selected languages will be available for download from the above website within 60 days of the general availability date.

Title of publications that support
IBM Tivoli Storage FlashCopy Manager V3.2 products    Order number

IBM Tivoli Storage FlashCopy Manager Installation     SC27-4005-01
 and User's Guide for UNIX™ and Linux
IBM Tivoli Storage FlashCopy Manager Installation     SC27-4006-01
 and User's Guide for Windows
IBM Tivoli Storage FlashCopy Manager for VMware       SC27-4007-01
 Installation and User's Guide
IBM Tivoli Storage FlashCopy Manager Messages         GC27-4008-01

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge, where IBM does business.



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Technical information
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Specified operating environment

Hardware requirements and software requirements

Hardware and software requirements for Tivoli Storage FlashCopy Manager V3.2 are available at

http://www.ibm.com/support/docview.wss?uid=swg21427692

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM , such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express® . Product upgrades and technical support are provided by the Software Subscription and Support (Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (Software Maintenance) can be extended by the purchase of a renewal option, if available.

Packaging

Tivoli Storage FlashCopy Manager V3.2 is distributed with:

This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.

Security, auditability, and control

Tivoli Storage FlashCopy Manager V3.2 uses the security and auditability features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



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Software Services
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/


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Licensing metric definition and pricing example
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Licensing metric definition

Tiered terabytes (1-12), (13-32), (33-64), (65-100), (101-250), (251+)

Terabyte (1-12), Terabyte (13-32), Terabyte (33-64), Terabyte (65-100), Terabyte (101-250), and Terabyte (251+) is a unit of measure by which the program can be licensed. Proofs of Entitlement (PoEs) are based on the number of terabytes available to the program. A terabyte is 2 to the 40th power bytes. Licensee must obtain sufficient entitlements required for licensee's environment. The entitlements are specific to the program and may not be exchanged, interchanged, or aggregated with entitlements of another program.

Instead of the entitlements required for the program directly, licensee must obtain terabyte entitlements for this program sufficient to cover the storage managed by the program. The storage managed is the total allocated size of all volumes managed by the program.

Pricing example

The following example is provided to illustrate your licensing requirements.

Tivoli Storage FlashCopy Manager V3.2

Tivoli Storage FlashCopy Manager performs snapshots at the storage volume level. Entitlement for Tivoli Storage FlashCopy Manager is on a per terabyte (TB) basis. The storage capacity that requires entitlement is the total allocated size of all volumes managed by Tivoli Storage FlashCopy Manager.

Scenario 1

The customer wants to have application data snapshot capability on a 100 TB pool of storage capacity on their Oracle database. Tivoli Storage FlashCopy Manager entitlements are required on the total allocated size of all volumes managed by Tivoli Storage FlashCopy Manager. Therefore, the customer will require the following entitlements for Tivoli Storage FlashCopy Manager.

 
      TB tiers             Number of TB         
                           entitlements required

        1-12                      12            

       13-32                      20            

       33-64                      32            

       65-100                     36            

      101-250                      0            

      251 +                        0            

Total entitlements required      100            

Notes for Scenario 1

In environments where an application replicates production data to create a replica copy, Tivoli Storage FlashCopy Manager entitlement is only required on the capacity of the total allocated size of all volumes managed by Tivoli Storage FlashCopy Manager for the source volumes of the production application data.

When Tivoli Storage FlashCopy Manager is used in an IBM Tivoli Storage Manager environment and it sends data to an IBM Tivoli Storage Manager server to be managed, you are required to have entitlement for IBM Tivoli Storage Manager or IBM Tivoli Storage Manager Extended Edition for the application server for which Tivoli Storage FlashCopy Manager manages data. In addition, you are required to have entitlement for the appropriate Tivoli Storage Manager application agent (the agent for Microsoft SQL and Oracle is IBM Tivoli Storage Manager for Databases, the agent for Microsoft Exchange is IBM Tivoli Storage Manager for Mail, and the agent for underlying IBM DB2 or Oracle databases for SAP applications is IBM Tivoli Storage Manager for Enterprise Resource Planning). The Tivoli Storage Manager agent for IBM DB2 is included with DB2 , so an additional Tivoli Storage Manager application agent entitlement is not required in that case.

Scenario 2

If the customer in Scenario 1 sends that 100 TB of Oracle database data to a Tivoli Storage Manager server to be backed up, then the customer will need to entitle the server that is running the Oracle database for IBM Tivoli Storage Manager for Databases, which also requires entitlement for Tivoli Storage Manager or Tivoli Storage Manager Extended Edition. The Tivoli Storage Manager server needs to be entitled with either Tivoli Storage Manager or Tivoli Storage Manager Extended Edition.

For Scenario 2, the following entitlements are required in addition to the requirements from Scenario 1. In this example, the Oracle database server and the Tivoli Storage Manager server are both dual quad core servers, with a total of eight processor cores on each server.

 
Tivoli Storage Manager environment              Processor core entitlements 
                                                required                    

Tivoli Storage Manager for Databases             8              

Tivoli Storage Manager or Tivoli                16              
Storage Manager Extended Edition                                

Total processor core entitlements               24              
required                                                        

Changes to Tivoli Storage Manager and Tivoli Storage Manager Extended Edition licensing

When Tivoli Storage Manager or Tivoli Storage Manager Extended Edition are used in conjunction with Tivoli Storage FlashCopy Manager, the following licensing requirement changes apply for Tivoli Storage Manager and Tivoli Storage Manager Extended Edition. For the purpose of offloaded proxy backup of Tivoli Storage FlashCopy Manager managed data to Tivoli Storage Manager or Tivoli Storage Manager Extended Edition, you are entitled to install on a secondary machine at no additional charge:

Refer to the Tivoli Storage FlashCopy Manager License Information document for applicable terms.



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Ordering information
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This product is only available via Passport Advantage . It is not available as shrinkwrap.

Product group: Tivoli Storage Management

Product category: Tivoli Storage FlashCopy Manager

 
                                          PID
Product identifier description            number

IBM Tivoli Storage FlashCopy Manager      5724-X94
 (for Passport Advantage)
IBM Tivoli Storage FlashCopy Manager      5608-W07

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

 
Media pack description and entitled
maintenance offering description                  Part number

TSM FLSHCPY MGR 3.2 DVD MPACK                     BJ11KML

Current licensees

New licensees

Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Basic license

Ordering information for Passport Advantage

Passport Advantage allows you to have a common anniversary date for Software Subscription and Support (SW S&S) renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of Software Subscription and Support (also referred to as Software Maintenance). Software Subscription and Support in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Subscription and Support (Software Maintenance) will renew at the common anniversary date for twelve full months of Software Subscription and Support (Software Maintenance).

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Support Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Subscription and Support (Software Maintenance).

The quantity to be specified for the Passport Advantage part numbers in the following table is per terabyte. To order for Passport Advantage , specify the desired part number and quantity.

Description                                              Part number

IBM Tivoli Storage FlashCopy Manager
 
Per Terabyte (1-12)
 License and SW S&S 12 Months                            D0B5GLL
Per Terabyte (1-12)
 Annual SW S&S Renewal                                   E07TXLL
Per Terabyte (1-12)
 SW S&S Reinstatement 12 Months                          D0B83LL
 
Per Terabyte (13-32)
 License and SW S&S 12 Months                            D0B6YLL
Per Terabyte (13-32)
 Annual SW S&S Renewal                                   E07UBLL
Per Terabyte (13-32)
 SW S&S Reinstatement 12 Months                          D0B84LL
 
Per Terabyte (33-64)
 License and SW S&S 12 Months                            D0B85LL
Per Terabyte (33-64)
 Annual SW S&S Renewal                                   E07UTLL
Per Terabyte (33-64)
 SW S&S Reinstatement 12 Months                          D0B86LL
 
Per Terabyte (65-100)
 License and SW S&S 12 Months                            D0B87LL
Per Terabyte (65-100)
 Annual SW S&S Renewal                                   E07UULL
Per Terabyte (65-100)
 SW S&S Reinstatement 12 Months                          D0B88LL
 
Per Terabyte (101-250)
 License and SW S&S 12 Months                            D0B8CLL
Per Terabyte (101-250)
 Annual SW S&S Renewal                                   E07UXLL
Per Terabyte (101-250)
 SW S&S Reinstatement 12 Months                          D0B8DLL
 
Per Terabyte (251+)
 License and SW S&S 12 Months                            D0B8ELL
Per Terabyte (251+)
 Annual SW S&S Renewal                                   E07UYLL
Per Terabyte (251+)
 SW S&S Reinstatement 12 Months                          D0B8FLL

To order a media pack for Passport Advantage , specify the part number in the desired quantity from the following table:

 
Description                                              Part number

IBM Tivoli Storage FlashCopy Manager V3.2 DVD media      BJ11KML
pack - multilingual

Ordering information for non-Passport Advantage

Order handling

IBM Tivoli Storage FlashCopy Manager V3.2 (5608-W07) may be ordered through existing channels using the existing configurator and ordering tools. However, the fulfillment processes have been modified to improve customer records management associated with Software Subscription and Support (SW S&S), often referred to as Software Maintenance. SW S&S will be entitled through Passport Advantage .

5608-W07, when selected during configuration process with each hardware system, will be enabled for electronic download for the system unit for which the product was ordered. Optionally, software and license only configurations can be created for 5608-W07 based on existing supported hardware system units in your business environment. 5608-W07 is available exclusively via electronic download.

After receipt of an order, you will be required to register for, and accept, Passport Advantage or Passport Advantage Express terms and conditions. Upon registration, you will be provided with a website for the electronic download.

Passport Advantage allows greater flexibility to help you manage software licenses and Subscription and Support renewals. You can now have a common anniversary date for Subscription and Support renewals. The anniversary date, established at the order ship date for the initial product acquisition, will remain unchanged while your Passport Advantage or Passport Advantage Express agreement remains in effect.

To order a basic license, specify the program number and the one-time charge feature number in the quantity desired (maximum quantity of 250).

The program is available via electronic download only. Physical media can be ordered via Passport Advantage once entitled.

The quantity to be specified for the feature numbers in the following tables is per terabyte.

 
Product                                              Feature
number    Product name                               number

5608-W07  IBM Tivoli Storage FlashCopy Manager V3.2
 
Per Terabyte (1-12 ) with 1 Year SW S&S              0001
Per Terabyte (13-32) with 1 Year SW S&S              0002
Per Terabyte (33-64) with 1 Year SW S&S              0003
Per Terabyte (65-100) with 1 Year SW S&S             0004
Per Terabyte (101-250) with 1 Year SW S&S            0005
Per Terabyte (251+) with 1 Year SW S&S               0006
Per 250 Terabyte (251+) with 1 Year SW S&S           0007

Rapid Application Software bundle

To order a Rapid Application Storage Manager (RASM) or a Rapid Application Backup (RAB) bundle for program numbers 5608-W07, 5608-FCY, 5608-R16, 5608-R13, 5608-R17, and 5608-R18, specify the desired no charge feature number below, where feature number 6398 applies only to RASM and feature number 6399 applies only to RAB.

Feature
number       Description

6398         Unlimited users entitlement
6399         Unlimited external users entitlement

Software Subscription and Support (SW S&S)

This software license includes SW S&S, also referred to as Software Maintenance, for a period of 12 months from the date of acquisition. Extending coverage from two to five years from date of acquisition may be elected.

To order, specify the SW S&S program number and the desired registration feature number. With the exception of SW S&S 1 Year No Charge Registration, a one-time charge applies.

IBM Tivoli Storage FlashCopy Manager SW S&S Registration

 
SW S&S PID 1 Year: 5608-FCY
 
                                                     Feature
Description                                          number
 
Per Terabyte (1-12)
 -- SW S&S 1 Year No Charge Registration             0001
Per Terabyte (13-32)
 -- SW S&S 1 Year No Charge Registration             0002
Per Terabyte (33-64)
 -- SW S&S 1 Year No Charge Registration             0003
Per Terabyte (65-100)
 -- SW S&S 1 Year No Charge Registration             0004
Per Terabyte (101-250)
 -- SW S&S 1 Year No Charge Registration             0005
Per Terabyte (251+)
 -- SW S&S 1 Year No Charge Registration             0006
Per 250 Terabyte (251+)
 -- SW S&S 1 Year No Charge Registration             0007
 
SW S&S PID 2 Year: 5608-R16
 
                                                     Feature
Description                                          number
 
Per Terabyte (1-12)
 -- SW S&S 2 Year Registration                       0001
Per Terabyte (13-32)
 -- SW S&S 2 Year Registration                       0002
Per Terabyte (33-64)
 -- SW S&S 2 Year Registration                       0003
Per Terabyte (65-100)
 -- SW S&S 2 Year Registration                       0004
Per Terabyte (101-250)
 -- SW S&S 2 Year Registration                       0005
Per Terabyte (251+)
 -- SW S&S 2 Year Registration                       0006
Per 250 Terabyte (251+)
 -- SW S&S 2 Year Registration                       0007
 
SW S&S PID 3 Year: 5608-R13
 
                                                     Feature
Description                                          number
 
Per Terabyte (1-12)
 -- SW S&S 3 Year Registration                       0001
Per Terabyte (13-32)
 -- SW S&S 3 Year Registration                       0002
Per Terabyte (33-64)
 -- SW S&S 3 Year Registration                       0003
Per Terabyte (65-100)
 -- SW S&S 3 Year Registration                       0004
Per Terabyte (101-250)
 -- SW S&S 3 Year Registration                       0005
Per Terabyte (251+)
 -- SW S&S 3 Year Registration                       0006
Per 250 Terabyte (251+)
 -- SW S&S 3 Year Registration                       0007
 
SW S&S PID 4 Year: 5608-R17
 
                                                     Feature
Description                                          number
 
Per Terabyte (1-12)
 -- SW S&S 4 Year Registration                       0001
Per Terabyte (13-32)
 -- SW S&S 4 Year Registration                       0002
Per Terabyte (33-64)
 -- SW S&S 4 Year Registration                       0003
Per Terabyte (65-100)
 -- SW S&S 4 Year Registration                       0004
Per Terabyte (101-250)
 -- SW S&S 4 Year Registration                       0005
Per Terabyte (251+)
 -- SW S&S 4 Year Registration                       0006
Per 250 Terabyte (251+)
 -- SW S&S 4 Year Registration                       0007
 
SW S&S PID 5 Year: 5608-R18
 
                                                     Feature
Description                                          number
 
Per Terabyte (1-12)
 -- SW S&S 5 Year Registration                       0001
Per Terabyte (13-32)
 -- SW S&S 5 Year Registration                       0002
Per Terabyte (33-64)
 -- SW S&S 5 Year Registration                       0003
Per Terabyte (65-100)
 -- SW S&S 5 Year Registration                       0004
Per Terabyte (101-250)
 -- SW S&S 5 Year Registration                       0005
Per Terabyte (251+)
 -- SW S&S 5 Year Registration                       0006
Per 250 Terabyte (251+)
 -- SW S&S 5 Year Registration                       0007

Subscription and Support

Subscription and Support must be ordered to receive voice technical support via telephone during normal business hours, and future releases and versions, at no additional charge. The capacity of Subscription and Support (for example, terabytes) must be the same as the capacity ordered for the product licenses.

To order, specify the Subscription and Support program product number and the appropriate license or charge option.

IBM is also providing Subscription and Support for these products, via a separately purchased offering, under the terms of the IBM International Agreement for Acquisition of Support Maintenance. This offering:

When Subscription and Support is ordered, the charges will automatically renew annually unless cancelled by you.



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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available via Passport Advantage . It is not available as shrinkwrap.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage , where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

Agreement for Acquisition of Software Maintenance

The IBM Agreement for Acquisition of Software Maintenance (Z125-6011) agreement applies for Subscription and Support (also referred to as Software Maintenance) and does not require customer signatures.

This program is licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information form number

IBM Tivoli Storage FlashCopy Manager V3.2: L-BEBY-8VUUQL

The program's License Information will be available for review on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product version or release will be available for a minimum of five years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM , including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Other terms
Volume orders (IVO)

No

IBM International Passport Advantage Agreement
Passport Advantage applies

Yes, and through the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
Usage restriction

Yes. Usage is limited to the quantity of terabytes licensed.

For additional information, refer to the License Information document that is available on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
Software Subscription and Support applies

Yes. Software Subscription and Support (also referred to as Software Maintenance), is now included in the Passport Advantage Agreement. Installation and technical support for the products announced in this announcement is provided by the Software Subscription and Support offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity by providing voice or electronic access into the IBM support organizations.

IBM includes one year of Software Subscription and Support with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.

For additional information about the Passport Advantage Agreement, visit the Passport Advantage website at

http://www.ibm.com/software/passportadvantage

All distributed software licenses include Software Subscription and Support for a period of 12 months from the date of acquisition, providing a streamlined way to acquire IBM software and assure technical support coverage for all licenses. Extending coverage, for a total of three years from date of acquisition, may be elected.

Variable charges apply

No

Educational allowance available

Yes. A 15% education allowance applies to qualified education institution customers.



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Statement of good security practices
Bottom rule

IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered destroyed or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.



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IBM Electronic Services
Bottom rule

IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM . Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.

To learn how Electronic Services can work for you, visit

http://www.ibm.com/support/electronic


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Prices
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Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM , you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller

Information on charges is available at website

http://www.ibm.com/support

In the Electronic tools category, select the option for Purchase/upgrade tools.

Passport Advantage

For Passport Advantage and charges, contact your IBM representative or your authorized IBM Business Partner. Additional information is also available at

http://www.ibm.com/software/passportadvantage


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Order now
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To order, contact your local IBM representative or your IBM Business Partner.

To identify your local IBM Business Partner or IBM representative, call 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.

 
Phone:     800-IBM-CALL (426-2255)
Fax:       800-2IBM-FAX (242-6329)
 
 
For IBM representative: callserv@ca.ibm.com
 

 For IBM Business Partner: pwswna@us.ibm.com
 
Mail:      IBM Teleweb Customer Support
           ibm.com® Sales Execution Center, Americas North
           3500 Steeles Ave. East, Tower 3/4
           Markham, Ontario
           Canada  L3R 2Z1
 
 Reference: YE001
 

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

Electronic Service Agent is a trademark of IBM Corporation in the United States, other countries, or both.

IBM, Tivoli, FlashCopy, AIX, System Storage, XIV, DB2, Storwize, DS8000, PartnerWorld, Passport Advantage, Express and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Windows and Microsoft are trademarks of Microsoft Corporation in the United States, other countries, or both.

UNIX is a registered trademark of The Open Group in the United States and other countries.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/