IBM SmartCloud Workload Automation V8.6 enhances the IBM SmartCloud Foundation with automation of heterogeneous and unattended workloads and applications

IBM United States Software Announcement 212-222
June 12, 2012


Table of contents
Overview Overview Publications Publications
Key prerequisites Key prerequisites Technical information Technical information
Planned availability date Planned availability date Ordering information Ordering information
Description Description Terms and conditions Terms and conditions
Product positioning Product positioning Prices Prices
Program number Program number Order now Order now


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At a glance
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The IBM SmartCloud™ Workload Automation V8.6:

For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).



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Overview
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IBM SmartCloud Foundation is a set of capabilities that can help you build and rapidly scale cloud environments with improved time-to-market, integration, and management.

IBM SmartCloud Workload Automation V8.6 is part of the IBM SmartCloud Foundation family of products. As part of the IBM SmartCloud Foundation family of products, IBM SmartCloud Workload Automation provides dynamic workload automation capabilities which can run applications within business environments. Deploying applications in a cloud computing model requires knowledge of the business logic and the data needed to make an application successful. IBM SmartCloud Workload Automation V8.6 can automatically move data within an application transforming this data into useful information which helps satisfy the business goals. Deploying SmartCloud Workload Automation on top of a business infrastructure and platform components, can give an organization a production-ready dynamic application which leverages the flexibility and scalability of cloud computing.

IBM SmartCloud Workload Automation V8.6 is based on IBM Tivoli Workload Scheduler and IBM Tivoli Workload Scheduler for Applications, and includes a new per-job-pricing model. This new pricing metric more closely aligns with cloud computing, as it allows for consumption-based pricing with the flexibility to grow as business and technology demands change.



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Key prerequisites
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Refer to the Software requirements and Hardware requirements sections.



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Planned availability date
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June 15, 2012: For electronic delivery
July 6, 2012: For physical delivery


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Description
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The workload automation capabilities of IBM SmartCloud Workload Automation V8.6 are designed to provide a consistent look and feel for unattended workload or application runs, with the provisioning and de-provisioning of cloud resources and infrastructures.

IBM SmartCloud Workload Automation V8.6 combines IBM Tivoli Workload Scheduler and IBM Tivoli Workload Scheduler for Applications, and offers a per-job-priced metric. The per-job-priced metric is based on the number of jobs actually managed by IBM Tivoli Workload Scheduler or IBM Tivoli Workload Scheduler for Applications, and enables clients to pay per-job for workloads that are being managed.

IBM SmartCloud Workload Automation capabilities include:

IBM Tivoli Workload Scheduler V8.6 provides an important step in the consolidation of various product roles, as the backbone for enterprise scheduling.

Tivoli Workload Scheduler Agent, with dynamic scheduling capabilities, is designed to help bring both resiliency and optimization to the execution of workloads. By implementing resource-based scheduling, the Dynamic Scheduling Agent provides a simple software high-availability mechanism that can virtually and seamlessly integrate into a larger high-availability infrastructure. It also provides an automatic optimization mechanism to help raise the server utilization rate, extending the simple requirement of average server utilization rate into more advanced workload automation fields such as priority pool, automatic provisioning request, and energy consumption optimization.

Tivoli Workload Scheduler Agent with dynamic scheduling capability offers full function access to run jobs in the operating system with the ability to do variable substitution of environment variables. Dynamic scheduling infrastructure has the ability to keep the scripts centrally instead of expecting them to be present on the final server machine.

IBM Tivoli Workload Scheduler V8.6 provides a robust web-based graphical user interface (GUI), with a graphical layout view for jobstream and job elements, both on the model and on the plan.

In the model, the graphical panel is tightly integrated into the Workload Editor and allows quick switching between graphical and nongraphical views. An additional impact view spanning multiple jobstreams, and a jobstream-based graphical view over large portions of the whole plan provide additional capabilities previously unavailable until now.

IBM Tivoli Workload Scheduler's graphical views enable development and operational teams to work in an integrated way and to perceive a complex situation in a very short time. These teams will have at hand a comprehensive tool that covers the common usage scenarios of overview, drill for explanation, and rapid situation correction.

Tivoli Dynamic Workload Console includes numerous customization points where solutions can be built to help satisfy unique requirements.

IBM Tivoli Workload Scheduler V8.6 provides optional product compliance with the FIPS 140-2 standard for US security requirements on cryptographic modules. Compliance with FIPS 140-2 is not mandatory but can be reached through feature activation.

IBM Tivoli Workload Scheduler V8.6 enhancements

Extensible mechanism for Application Plug-ins

In order to drive workloads of new applications that require a specific integration, the concept of job type has been enlarged with the concept of plug-in. The plug-in is a new feature at the execution level to hold the contact with the new application, and the plug-in also appears at the UI level to present to the user a specialized view of the workload. IBM Tivoli Workload Scheduler opens a channel between the UI and the execution level to be able to query the remote application for a list of field values or validation checks.

If you want to give a special treatment to specific jobs, you can create a new dedicated job type with the Tivoli Workload Scheduler Developer's Guide, and the associated software developer's kit. In particular, supporting complex Web Services calls started as jobs becomes a simple matter with the standard plug-in creation.

Auditing of previous model definitions of workload

The definitions of workload are saved in sequence in a table for later query, making it easy to retrieve past definitions or to put additional mechanisms in place for object promotion. A base report outlining the sequence of changes for a particular object is also available.

Report creation on workloads in batch mode

Reports produced regularly need to be triggered in batch mode. With the unattended report production, the output of Tivoli Workload Automation can be analyzed and reports can be published completely automatic. The batch report creation has the same capability as the one available on the web, plus you get the capability to insert personal report formats.

Workload Simulation and average timing

The forecast planning feature of Tivoli Workload Scheduler is a powerful way to understand flows and potential bottlenecks in advance. With V8.6, the forecast plans have a more precise timing, calculated according to the average job durations collected automatically and already used in the Workload Service Assurance feature. The timed forecast planning feature provides a method to understand the consequences of changes to flows and dependencies without executing them, like doing "what ifs" for future planning.

Streamline dynamic automation of end-to-end workloads

The spectrum of available end-to-end solutions is enriched with a new "distributed-driven" end-to-end, which extends the reach of Tivoli Workload Scheduler (for distributed systems) to mainframe jobs, allowing you to manage your mixed workloads using a distributed-oriented concept. The end-to-end environment, driven by the distributed environment, fills an important gap to control a relatively small mainframe workload with a powerful solution.

The System z-centric end-to-end, available since Tivoli Workload Scheduler V8.5.1, now provides new dynamic workload automation capabilities, with automatic distribution of workloads to static or dynamic pools of server machines, and according to workload requirements and user policies.

The synchronization among any combination of z/OS® and distributed engines has been made straightforward, through built-in components that have cross dependencies between jobs belonging to the different scheduling environments. Cross dependencies are realized through the "shadow job" concept that can link across environments in any situation.

Dynamic workload automation

Agents installed with a correct reference to their master server appear directly on the server and are ready to receive workloads dynamically. The creation of server pools for availability or optimization has been simplified, and is done from the IBM Tivoli Workload Scheduler interface.

Workload Console scalable installation

The web interface provided by Tivoli Dynamic Workload Console now includes the adoption of TIP technology. This technology is based on a user-side application on IBM WebSphere® V7.0 technology instead of the administration-side technology in the previous releases. One important benefit of this change is the ability to install the Dynamic Workload Console on several machines and have them share common settings for all users. This solution can be coupled with a web load balancer to provide excellent scalability. IBM Tivoli Workload Scheduler V8.6 also exports all user preferences and definitions in XML format for backup and transmission.

Workload Console common views

The Tivoli Dynamic Workload Console has added the ability to monitor several different Tivoli Workload Scheduler networks, both on the distributed and on the z/OS side. Jobs coming from different networks are consolidated into a unique list and operators can monitor enterprise-wide lists of jobs from a single screen.

Workload Console on iPhone and other mobile devices

Besides the full-function web interface accessible from mainstream browsers, Tivoli Workload Scheduler V8.6 provides a streamlined mobile browser based interface for mobile devices that lets you have a glance at the workload and drill-down capabilities accessible from anywhere.

XA Workstation hosted by manager

Tivoli Workload Scheduler's feature supporting the hosting of an extended agent by its domain manager, whomever that is, allows you to build a simple and resilient infrastructure with no single point of failure. As a user of IBM Tivoli Workload Scheduler for Applications or any other extended agent, where high availability in a domain infrastructure represented a challenge due to the fixed association between an extended agent and its host, you benefit from this update.

IBM System i® dynamic agent

IBM Tivoli Workload Scheduler lets you route jobs dynamically to System i machines with a new agent. The agent keeps all the capabilities of the traditional Limited Fault Tolerant Agent, but adds the ability to prepare the jobs on the graphical interface with a dedicated System i panel. In addition, the System i dynamic agent of Tivoli Workload Scheduler is able to control a tree of System i processes which spawn other processes, so that the job terminates only when the whole tree has finished executing.

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html

Section 508 of the US Rehabilitation Act

IBM SmartCloud Workload Automation V8.6 when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. A US Section 508 Voluntary Product Accessibility Template (VPAT) can be requested on the following website

http://w3-03.ibm.com/able/index.html


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Product positioning
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IBM SmartCloud Workload Automation, together with IBM SmartCloud Monitoring and IBM SmartCloud Cost Management, intend to:



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Program number
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Program                Program
number         VRM     name
 
5725-G80       8.6     IBM SmartCloud Workload Automation



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Education support
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Comprehensive education for IBM Tivoli products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.

For additional information, visit

http://www-306.ibm.com/software/tivoli/education/


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Offering Information
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Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® website

http://www.ibm.com/software/passportadvantage


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Publications
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The Tivoli Workload Scheduler V8.6 Quick Start Guide, English and translated publications, is delivered on a separate publications CD-ROM with the basic machine-readable material. It can also be downloaded from the Tivoli Publications Center website at

http://publib.boulder.ibm.com/infocenter/tivihelp/v47r1/index.jsp

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the US) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge.



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Technical information
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Specified operating environment

Hardware requirements

IBM SmartCloud Workload Automation V8.6 runs on the hardware platforms that support the operating systems listed in the Software requirements section.

Software requirements

Job count tracking requires IBM SmartCloud Workload Automation V8.6 with Fixpack 1, or later.

IBM SmartCloud Workload Automation V8.6 is supported on the following operating systems. Refer to the IBM Tivoli Workload Scheduler System Requirements document for a complete list of supported operating systems, software requirements, and hardware requirements. The document is available at

http://publib.boulder.ibm.com/infocenter/tivihelp/v47r1/index.jsp?topic=%2Fcom.ibm.tivoli.itws.doc_8.6%2Fwelcome_TWA.html
                      MDM
                      or
IBM                   BKM
operating            (DDM or
systems               BDDM)   FTA    DA   CONN  CLI   TDWC(1)  ZCONN
 
IBM AIX 5L™ V5.3                X     X           X
System i, System p
IBM AIX 5L V6.1, V7.1  X       X     X     X     X      X       X
System i, System p
 
IBM System i (i5/OS®)           X     X
V6.1, V7.1

                      MDM
                      or
HP-UX                 BKM
operating            (DDM or
systems               BDDM    FTA    DA   CONN  CLI  TDWC(1)   ZCONN
 
V11i V2 Itanium™        X       X     X     X     X      X       X
and PA-RISC
 
V11i V3 Itanium        X       X      X    X     X      X       X
 
                      MDM
                      or
Microsoft             BKM
Windows              (DDM
operating             or
systems               BDDM)   FTA    DA   CONN  CLI   TDWC(1)  ZCONN
 
Server 2003:                   X     X(1)        X
Standard,
Enterprise, and
Data Center
Editions
 
Server 2003:                   X     X(2)        X
Standard and
Enterprise for
AMD 64 and
EM64T Kernel 64
 
Server 2008:           X       X     X(2)  X     X      X       X
Standard,
Enterprise, and
Datacenter
Editions
 
Server 2008 R1/R2,     X      X      X(2)  X     X      X       X
Standard,
Enterprise,
and Data Center
Editions
for AMD64 and
EM64T Kernal 64
 
XP Professional               X      X           X
with SP3
 
Vista Ultimate                X      X           X
 
Desktop Windows™ Vista         X      X           X
 
Vista for AMD64               X      X           X
and EM64T
 
Vista Enterprise              X      X           X              X
with FDCC
 
Desktop Windows Vista         X      X           X
Enterprise with FDCC
 
Desktop Windows 7             X      X           X
Enterprise with FDCC
 
Desktop Windows 7             X      X           X
Enterprise

                      MDM
                      or
Red Hat               BKM
Enterprise           (DDM
Linux 5.0             or
operating systems     BDDM)   FTA    DA   CONN  CLI   TDWC(1)  ZCONN
 
System x and           X       X     X     X     X      X       X
System i (AMD64
and EM64T)
Kernal 32
 
System x               X       X     X    X      X      X       X
(AMD64
and EM64T)
Kernal 32
 
System i               X       X     X    X      X      X       X
Kernal 64
 
System p               X       X     X    X     X       X       X
Kernal 64
 
System z               X       X     X    X     X       X       X
Kernal 64
 
Desktop Kernel                 X     X
x86-32, x86-64

                      MDM
                      or
Red Hat               BKM
Enterprise           (DDM
Linux 6.0             or
operating systems     BDDM    FTA    DA   CONN  CLI   TDWC(1)  ZCONN
 
System x Kernel 32     X       X     X     X     X      X       X
 
System x Kernel 64     X       X     X    X      X      X       X
 
System i Kernel 64     X       X     X    X      X      X       X
 
System p Kernel 64     X       X     X    X     X       X       X
 
System z Kernel 64     X       X     X    X     X       X       X
 
Desktop Kernel                 X     X
x86-32, x86-64

                      MDM
                      or
                      BKM
Sun Solaris          (DDM
operating             or
systems               BDDM)   FTA    DA   CONN  CLI   TDWC(1)  ZCONN
 
Version 9 SPARC        X       X     X     X     X       X       X
 
Version 10 SPARC       X       X     X     X     X       X       X
 
Version 10 AMD         X       X     X     X     X               X
(Opteron)

                      MDM
Suse Linux™            or
Enterprise            BKM
Server 10            (DDM
operating             or
systems               BDDM    FTA    DA   CONN  CLI   TDWC(1)  ZCONN
 
System x (IA32)                X     X     X
and System i
(AMD64 and
EM64T) Kernal 32
 
System x,                     X     X      X
Kernal 64
 
System i,             X       X     X      X     X       X      X
Kernal 64
 
System z,             X       X     X      X     X       X      X
Kernal 64
 
System p,             X       X     X      X     X       X     X
Kernal 64
 
Desktop Kernel                X     X
x86-32, x86-64

                      MDM
Suse Linux            or
Enterprise            BKM
Server 11            (DDM
operating             or
systems               BDDM)   FTA    DA   CONN  CLI   TDWC(1)  ZCONN
 
System x (IA32)        X       X     X     X     X       X       X
and System i
(AMD64 and
EM64T) Kernal 32
 
System x,                     X      X     X
Kernal 64
 
System i,              X      X      X     X     X       X       X
Kernal 64
 
System z,              X      X      X     X     X       X       X
Kernal 64
 
System p,              X      X      X     X     X       X       X
Kernal 64
 
Desktop Kernel                X     X
x86-64

Notes :

  1. Tivoli Dynamic Workload Console is included in this table to aid you in planning.
  2. Cluster configuration is supported on cluster systems.

IBM SmartCloud Workload Automation V8.6 supports the following Relational Data Base Management Systems (RDBMS). Refer to the IBM Tivoli Workload Scheduler System Requirements document for details on the operating systems and hardware platforms supported by each RDBMS.

For more information about IBM DB2® , go to

http://www.ibm.com/db2

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM , such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Packaging

IBM SmartCloud Workload Automation V8.6 is distributed with:

This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.

Security, auditability, and control

The products in this announcement use the security and auditability features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/


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Licensing metric definitions and pricing examples
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Licensing metric definitions

Monthly Jobs

Monthly Jobs is a unit of measure by which the IBM SmartCloud Workload Automation program can be licensed. A Job is an object within the IBM SmartCloud Workload Automation program that cannot be further divided and represents a computing process including all its subprocesses. The customer licensee must obtain sufficient entitlements to cover the maximum number of Jobs processed or managed by IBM SmartCloud Workload Automation in any calendar month.

Job Count Tracking

IBM Tivoli Workload Scheduler provides a function that will track every launched job historically, and retains it for query and reporting purposes.

The metric for job counting must be applied to the entire environment managed by a single Master Domain Manager, represented by the production of a single plan covering the entire managed network.

Licensing

IBM SmartCloud Workload Automation V8.6 is license entitlement is based on counting the number of executed jobs.

Pricing examples

The following example is provided to illustrate the customers licensing requirements.

Note: List price is equal to X in the above example.



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Ordering information
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This product is only available via Passport Advantage . It is not available as shrinkwrap.

 
Product group: Configurations and Operations 
Product category: Tivoli Workload Scheduling
 
Product Identifier Description        (PID)
 
IBM SmartCloud Workload Automation    5725-G80
 

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

Media packs
description                                        Part number
 
IBM SmartCloud Workload Automation V8.6.0          BJ111ML
Media Pack MP ML

Current licensees

New licensees

Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Basic license

Ordering information for Passport Advantage

Passport Advantage allows you to have a common anniversary date Software Subscription and Support (SW S&S) renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of Software Subscription and Support (also referred to as Software Maintenance). Software Subscription and Support in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Subscription and Support (Software Maintenance) will renew at the common anniversary date for twelve full months of Software Subscription and Support (Software Maintenance).

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Support Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Subscription and Support (Software Maintenance).

The quantity to be specified for the Passport Advantage part numbers in the following table is per required number of Per 10 Monthly Jobs. To order for Passport Advantage , specify the desired part number and quantity.

Part number   Description
 
D0PNZLL       IBM SmartCloud Workload Automation per10
              MonthlyJobs Lic + SW S&S 12 Mo
 
E0DSYLL       IBM SmartCloud Workload Automation per10
              MonthlyJobs Annual SW S&S Rnwl
 
D0PP0LL       IBM SmartCloud Workload Automation per10
              MonthlyJobs SW S&S Reinstate 12 Mo

To order a media pack for Passport Advantage , specify the part number in the desired quantity from the following table:

Part number   Description
 
BJ111ML       IBM SmartCloud Workload Automation V8.6.0
              Media Pack MP ML

IBM SmartCloud Workload Automation V8.6 is also available, via web download, from Passport Advantage .

Subscription and Support

Subscription and Support must be ordered to receive voice technical support via telephone during normal business hours, and future releases and versions, at no additional charge. The capacity of Subscription and Support (for example, per 10 monthly jobs) must be the same as the capacity ordered for the product licenses.

To order, specify the appropriate Subscription and Support license or charge option.



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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available via Passport Advantage . It is not available as shrinkwrap.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage , where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information form number

IBM SmartCloud Workload Automation V8.6: L-LBOI-8SNHQ2

The program's License Information will be available for review on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Volume orders (IVO)

No

IBM International Passport Advantage Agreement
Passport Advantage applies

Yes, and through the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
Software Subscription and Support applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express® . Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable.



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Statement of good security practices
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IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered destroyed or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.



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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM . Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.

To learn how Electronic Services can work for you, visit

http://www.ibm.com/support/electronic


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Prices
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Information on charges is available at website

http://www.ibm.com/support

In the Electronic tools category, select the option for Purchase/upgrade tools.

Passport Advantage

For Passport Advantage and charges, contact your IBM representative or your authorized IBM Business Partner. Additional information is also available at

http://www.ibm.com/software/passportadvantage

Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM , you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller

Authorization to resell IBM software products is achieved at the Reseller Authorization group level. You must be authorized in the IBM Tivoli Workload Scheduler group to sell this product. To register an opportunity for these products in the Global Partner Portal, you may use Product Family - Software: Tivoli Storage. For information, on how to become an Authorized Business Partner in IBM Software Value Plus, visit website

https://www-304.ibm.com/partnerworld/wps/servlet/ContentHandler/svp


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Top rule
Order now
Bottom rule

To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
Internet:   callserv@ca.ibm.com
Mail:       IBM Teleweb Customer Support
            ibm.com® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            Canada
            L3R 2Z1

Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.
Trademarks

IBM SmartCloud, AIX 5L, DB2 Universal Database and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, Tivoli, z/OS, WebSphere, System i, Passport Advantage, i5/OS, DB2, Express and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Itanium is a trademark of Intel Corporation or its subsidiaries in the United States and other countries.

Windows is a trademark of Microsoft Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

UNIX is a registered trademark of The Open Group in the United States and other countries.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only.Additional terms of use are located at

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/