Tactical lead generation for policing: IBM i2 COPLINK Premium available from Passport Advantage

IBM United States Software Announcement 212-112
May 1, 2012


Table of contents
Overview Overview Publications Publications
Key prerequisites Key prerequisites Technical information Technical information
Planned availability date Planned availability date Ordering information Ordering information
Description Description Terms and conditions Terms and conditions
Product positioning Product positioning Prices Prices
Program number Program number Order now Order now

(Corrected on May 17, 2012)

The Description and Software requirements sections are revised.

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At a glance
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IBM® i2 COPLINK Premium brings tactical lead generation to law enforcement. By enabling law enforcement officers to quickly identify investigative leads, IBM i2 COPLINK Premium helps law enforcement solve crimes faster, thereby helping to keep communities safer.

IBM i2 COPLINK Premium can help law enforcement officers:

IBM i2 COPLINK Premium is a secure, password-protected, and data-encrypted solution.



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Overview
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IBM i2 COPLINK Premium can help law enforcement organizations solve crimes faster, keep officers safer, and disrupt crime and terrorism by organizing and providing tactical, strategic, and command-level access to vast quantities of seemingly unrelated data.

IBM i2 COPLINK Premium is designed to assist law enforcement agencies in identifying investigative leads and solving crimes faster. Whether used by an officer in the field or a commander in the office, IBM i2 COPLINK Premium is the go-to information source for law enforcement as it currently supports one of the largest law enforcement information sharing initiatives in the world.

While IBM i2 COPLINK Premium comes with the enhanced functionality of IBM i2 COPLINK Detect, it can be tailored and enhanced with several additional modules to address each user's specific needs. IBM i2 COPLINK Detect provides IBM i2 COPLINK Premium's core capabilities, including a large COPLINK database that centralizes data from many sources. Users can generate single, six-pack, and nine-pack photo line ups, save their search history, and organize their investigations in case folders so they can more easily generate reports on their investigations.

IBM i2 COPLINK Premium is designed to seamlessly scale from single data source deployments to regional information sharing initiatives tying multiple agencies and data sources together. It helps empower police departments, sheriff's departments, and intelligence agencies by putting valuable information in the hands of first responders, analysts, and commanders when and where they need it.

For ordering, contact your IBM representative or an IBM Business Partner. For more information contact the Americas Call Centers at 800-IBM-CALL (426-2255). Reference: SE001



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Key prerequisites
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IBM i2 COPLINK Premium runs on Microsoft™ Windows™ Server 2008 with Java™ 1.6, Oracle 11g or SQL Server 2008, Apache Tomcat 7, and .NET 4.0. For details, refer to the Hardware requirements and Software requirements sections.



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Planned availability date
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Description
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IBM i2 COPLINK Premium brings tactical lead generation to law enforcement. Its ability to quickly identify investigative leads by tying multiple agencies and data sources together makes it the go-to information source for law enforcement from commander to officer, from the desk to the field. It helps empower police departments, sheriff's offices, and intelligence agencies by putting valuable information in the hands of first responders, analysts, and commanders when and where they need it.

IBM i2 COPLINK Premium can help law enforcement officers quickly identify investigative leads by:

IBM i2 COPLINK Premium comprises the following modules:

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html


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Product positioning
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IBM i2 COPLINK Premium is part of IBM Solutions for Smarter Cities™ to help reduce crime and security threats and ensure public safety. IBM solutions for Public Safety integrates repeatable, best practice patterns to help leaders:



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Reference information
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For information about i2 Analyst's Notebook and other IBM i2 Intelligence offerings, refer to Software Announcement 212-110, dated May 1, 2012.



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Program number
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Program
number      VRM      Program name
 
5725-G42    4.7.0    IBM i2 COPLINK Premium 


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Education support
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The IBM Software Training team offers a portfolio of education services to help customers and IBM Business Partners successfully deploy IBM i2 COPLINK Premium to achieve the maximum benefit. Education is a key component to ensuring software success.

The IBM curriculum provides a unique training value built on exclusive product knowledge direct from IBM developers cemented with expert instructors and flexible time and cost saving training options. The IBM Software Training team works closely with product developers and services organizations to ensure that the courses we offer provide the most up-to-the-minute technical and product information.

Our courses place an emphasis on the advanced knowledge and insight that only these sources can provide. IBM draws from a deep pool of technical experience in the development of our courses and passes that knowledge on to our students.

IBM Software Training provides training for the entire IBM software portfolio that spans the spectrum of skills needs from introductory product overviews to advanced offerings. Hands-on labs let you work with fully-functional versions of the software to round out your training experience. Several training options are available, including instructor-led classroom offerings, customized courses, and virtual (online) training that lets you train from your office.

For course descriptions, locations, and availability dates, visit

http://www.ibm.com/training/

Select "Training search - global" and search for "COPLINK" or call 800-IBM-TEACH (800-426-8322).



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Offering Information
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Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® website

http://www.ibm.com/software/passportadvantage


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Publications
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No publications are shipped with these programs.



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Technical information
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Specified operating environment

Hardware requirements

Application server

Migration server

Face match server

Database server

Data storage (two required)

Integration box (desktop)

General workstation

Computer Statistics workstation

Software requirements

IBM i2 COPLINK Premium requires the following:

The following IBM programs are prerequisites for IBM i2 COPLINK Analysis Search Premium:

Environmental Systems Research Institute's (Esri) ArcGIS Server is a prerequisite for the following components:

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM , such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Compatibility

COPLINK Premium 4.7 is compatible with the previous version via COPLINK distributed search queries.

Limitations

IBM i2 COPLINK Computer Statistics Premium is limited to 1.5 million documents viewable on a client machine with 1536 MB of memory.

Planning information

Installability

Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express® . Product upgrades and technical support are provided by the Software Subscription and Support (Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (Software Maintenance) can be extended by the purchase of a renewal option, if available.

Packaging

The products detailed in this announcement will be available in both ESD and packaged formats.

Physical media is delivered on DVDs.

                                             Part      Product
Description                                  number    identifier
 
IBM i2 COPLINK Premium V4.7 Windows 2008     BF00AEN   5725-G42
    English Media Pack
IBM i2 COPLINK Active Agent Premium V4.7     BF00BEN   5725-G42
    Windows 2008 English Media Pack
IBM i2 COPLINK Activity Correlation          BF00CEN   5725-G42
    Technology Premium V4.7 Windows
    2008 English Media Pack
IBM i2 COPLINK Adaptive Analytic             BF00DEN   5725-G42
    Architecture Premium V4.7 Windows
    2008 English Media Pack
IBM i2 COPLINK Computer Statistics Premium   BF00EEN   5725-G42
    V4.7 Windows 2008 English Media Pack
IBM i2 COPLINK Dashboard Premium V4.7        BF00FEN   5725-G42
    Windows 2008 English Media Pack
IBM i2 COPLINK Incident Analyzer Premium     BF00GEN   5725-G42
    V4.7 Windows 2008 English Media Pack
IBM i2 COPLINK Intelligent Law Enforcement   BF00HEN   5725-G42
    Actionable Data Premium V4.7 Windows
    2008 English Media Pack
IBM i2 COPLINK Visualizer Premium V4.7       BF00IEN   5725-G42
    Windows 2008 English Media Pack
IBM i2 COPLINK Analysis Search Premium       BF00JEN   5725-G42
    V4.7 Windows 2008 English Media Pack
IBM i2 COPLINK Mobile Premium V4.7 Windows   BF00KEN   5725-G42
    2008 English Media Pack
IBM i2 COPLINK Inbound Connector for         BF00MEN   5725-G42
    LEXS-SR Premium V4.7 Windows 2008
    English Media Pack
IBM i2 COPLINK Outbound Connector for        BF00NEN   5725-G42
    LEXS-SR Premium V4.7 Windows 2008
    English Media Pack
IBM i2 COPLINK File Exporter for COPLINK     BF00PEN   5725-G42
    IEPD Premium V4.7 Windows 2008 English
    Media Pack
IBM i2 COPLINK File Exporter for N-DEx       BF00QEN   5725-G42
    Premium V4.7 Windows 2008 English
    Media Pack
IBM i2 COPLINK Face Match Premium V4.7       BF00REN   5725-G42
    Windows 2008 English Media Pack 

This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.

Security, auditability, and control

IBM i2 COPLINK Premium offers the following security and auditability features:

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



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Software Services
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/


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Ordering information
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This product is only available via Passport Advantage . It is not available as shrinkwrap.

These products may only be sold directly by IBM or by authorized IBM Business Partners for Software Value Plus.

For more information about IBM Software Value Plus, visit

https://www.ibm.com/partnerworld/wps/servlet/ContentHandler/svp_authorized_portfolio

To locate IBM Business Partners for Software Value Plus in your geography for a specific Software Value Plus portfolio, contact your IBM representative.

Charge metric
                                Part number or
Program name                    PID number           Charge metric
 
 
IBM i2 COPLINK Premium          5725-G42             Per User Value Unit 

User Value Unit (UVU)

UVU is a unit of measure by which the program can be licensed. UVU Proofs of Entitlement are based on the number and type of users for the given program. Licensee must obtain sufficient entitlements for the number of UVUs required for licensee's environment as specified in the program specific table. The UVU entitlements are specific to the program and type of user and may not be exchanged, interchanged, or aggregated with UVU entitlements of another program or type of user. Refer to the program specific UVU table.

Passport Advantage

                                                     Part
Program name and description                         number
  
IBM i2 COPLINK Premium User Value Unit License       D0PJMLL
    + SW Subscription & Support 12 Months
IBM i2 COPLINK Premium User Value Unit SW            D0PJNLL
    Subscription & Support Reinstatement
    12 Months
IBM i2 COPLINK Premium User Value Unit Annual SW     E0DRELL
    Subscription & Support Renewal 12 Months 
IBM i2 COPLINK Active Agent Premium User Value       D0PHALL
    Unit License + SW Subscription & Support
    12 Months
IBM i2 COPLINK Active Agent Premium User Value       D0PHBLL
    Unit SW Subscription & Support Reinstatement
    12 Months
IBM i2 COPLINK Active Agent Premium User Value       E0DQ8LL
    Unit Annual SW Subscription & Support Renewal
    12 Months
IBM i2 COPLINK Activity Correlation Technology       D0PHCLL
    Premium User Value Unit License + SW
    Subscription & Support 12 Months
IBM i2 COPLINK Activity Correlation Technology       D0PHDLL
    Premium User Value Unit SW Subscription &
    Support Reinstatement 12 Months
IBM i2 COPLINK Activity Correlation Technology       E0DQ9LL
    Premium User Value Unit Annual SW Subscription
    & Support Renewal 12 Months 
IBM i2 COPLINK Adaptive Analytic Architecture        D0PHGLL
    Premium User Value Unit License + SW
    Subscription & Support 12 Months
IBM i2 COPLINK Adaptive Analytic Architecture        D0PHHLL
    Premium User Value Unit SW Subscription &
    Support Reinstatement 12 Months
IBM i2 COPLINK Adaptive Analytic Architecture        E0DQBLL
    Premium User Value Unit Annual SW Subscription
    & Support Renewal 12 Months 
IBM i2 COPLINK Computer Statistics Premium User      D0PHKLL
    Value Unit License + SW Subscription &
    Support 12 Months
IBM i2 COPLINK Computer Statistics Premium User      D0PHLLL
    Value Unit SW Subscription & Support
    Reinstatement 12 Months
IBM i2 COPLINK Computer Statistics Premium User      E0DQDLL
    Value Unit Annual SW Subscription & Support
    Renewal 12 Months 
IBM i2 COPLINK Dashboard Premium User Value Unit     D0PHRLL
    License + SW Subscription & Support 12 Months
IBM i2 COPLINK Dashboard Premium User Value Unit     D0PHSLL
    SW Subscription & Support Reinstatement
    12 Months
  IBM i2 COPLINK Dashboard Premium User Value Unit     E0DQGLL
    Annual SW Subscription & Support Renewal
    12 Months 
IBM i2 COPLINK Incident Analyzer Premium User        D0PI1LL
    Value Unit License + SW Subscription & Support
    12 Months
IBM i2 COPLINK Incident Analyzer Premium User        D0PI2LL
    Value Unit SW Subscription & Support
    Reinstatement 12 Months
IBM i2 COPLINK Incident Analyzer Premium User        E0DQLLL
    Value Unit Annual SW Subscription & Support
    Renewal 12 Months 
IBM i2 COPLINK Intelligent Law Enforcement           D0PI3LL
    Actionable Data Premium User Value Unit
    License + SW Subscription & Support 12 Months
IBM i2 COPLINK Intelligent Law Enforcement           D0PI4LL
    Actionable Data Premium User Value Unit SW
    Subscription & Support Reinstatement 12 Months
IBM i2 COPLINK Intelligent Law Enforcement           E0DQMLL
    Actionable Data Premium User Value Unit Annual
    SW Subscription & Support Renewal 12 Months 
IBM i2 COPLINK Visualizer Premium User Value Unit    D0PI5LL
    License + SW Subscription & Support 12 Months
IBM i2 COPLINK Visualizer Premium User Value Unit    D0PI6LL
    SW Subscription & Support Reinstatement
    12 Months
IBM i2 COPLINK Visualizer Premium User Value Unit    E0DQNLL
    Annual SW Subscription & Support Renewal
    12 Months 
IBM i2 COPLINK Analysis Search Premium User Value    D0PHMLL
    Unit License + SW Subscription & Support
    12 Months
IBM i2 COPLINK Analysis Search Premium User Value    D0PHNLL
    Unit SW Subscription & Support Reinstatement
    12 Months
IBM i2 COPLINK Analysis Search Premium User Value    E0DQELL
    Unit Annual SW Subscription & Support Renewal
    12 Months 
IBM i2 COPLINK Mobile Premium User Value Unit        D0PI7LL
    License + SW Subscription & Support 12 Months
IBM i2 COPLINK Mobile Premium User Value Unit SW     D0PI8LL
    Subscription & Support Reinstatement 12 Months
IBM i2 COPLINK Mobile Premium User Value Unit        E0DQPLL
    Annual SW Subscription & Support Renewal
    12 Months 
IBM i2 COPLINK Inbound Connector for LEXS-SR         D0PHVLL
    Premium User Value Unit License + SW
    Subscription & Support 12 Months
IBM i2 COPLINK Inbound Connector for LEXS-SR         D0PHWLL
    Premium User Value Unit SW Subscription &
    Support Reinstatement 12 Months
IBM i2 COPLINK Inbound Connector for LEXS-SR         E0DQILL
    Premium User Value Unit Annual SW Subscription
    & Support Renewal 12 Months 
IBM i2 COPLINK Outbound Connector for LEXS-SR        D0PHTLL
    Premium User Value Unit License + SW
    Subscription & Support 12 Months
IBM i2 COPLINK Outbound Connector for LEXS-SR        D0PHULL
    Premium User Value Unit SW Subscription &
    Support Reinstatement 12 Months
IBM i2 COPLINK Outbound Connector for LEXS-SR        E0DQHLL
    Premium User Value Unit Annual SW Subscription
    & Support Renewal 12 Months 
IBM i2 COPLINK File Exporter for COPLINK IEPD        D0PHPLL
    Premium User Value Unit License + SW
    Subscription & Support 12 Months
IBM i2 COPLINK File Exporter for COPLINK IEPD        D0PHQLL
    Premium User Value Unit SW Subscription
    & Support Reinstatement 12 Months
  IBM i2 COPLINK File Exporter for COPLINK IEPD        E0DQFLL
    Premium User Value Unit Annual SW
    Subscription & Support Renewal 12 Months 
IBM i2 COPLINK File Exporter for N-DEx Premium       D0PHILL
    User Value Unit License + SW Subscription
    & Support 12 Months
IBM i2 COPLINK File Exporter for N-DEx Premium       D0PHJLL
    User Value Unit SW Subscription & Support
    Reinstatement 12 Months
IBM i2 COPLINK File Exporter for N-DEx Premium       E0DQCLL
    User Value Unit Annual SW Subscription
    & Support Renewal 12 Months 
IBM i2 COPLINK Face Match Premium User Value Unit    D0PHELL
    License + SW Subscription & Support 12 Months
IBM i2 COPLINK Face Match Premium User Value Unit    D0PHFLL
    SW Subscription & Support Reinstatement
    12 Months
IBM i2 COPLINK Face Match Premium User Value Unit    E0DQALL
    Annual SW Subscription & Support Renewal
    12 Months 
                                                     Part
Media packs                                          number
 
IBM i2 COPLINK Premium V4.7 Windows 2008 English     BF00AEN
    Media Pack
IBM i2 COPLINK Active Agent Premium V4.7 Windows     BF00BEN
    2008 English Media Pack
IBM i2 COPLINK Activity Correlation Technology       BF00CEN
    Premium V4.7 Windows 2008 English Media Pack
IBM i2 COPLINK Adaptive Analytic Architecture        BF00DEN
    Premium V4.7 Windows 2008 English Media Pack
IBM i2 COPLINK Computer Statistics Premium V4.7      BF00EEN
    Windows 2008 English Media Pack
IBM i2 COPLINK Dashboard Premium V4.7 Windows 2008   BF00FEN
    English Media Pack
IBM i2 COPLINK Incident Analyzer Premium V4.7        BF00GEN
    Windows 2008 English Media Pack
IBM i2 COPLINK Intelligent Law Enforcement           BF00HEN
    Actionable Data Premium V4.7 Windows 2008
    English Media Pack
IBM i2 COPLINK Visualizer Premium V4.7 Windows 2008  BF00IEN
    English Media Pack
IBM i2 COPLINK Analysis Search Premium V4.7 Windows  BF00JEN
    2008 English Media Pack
IBM i2 COPLINK Mobile Premium V4.7 Windows 2008      BF00KEN
    English Media Pack
IBM i2 COPLINK Inbound Connector for LEXS-SR         BF00MEN
    Premium V4.7 Windows 2008 English Media Pack
IBM i2 COPLINK Outbound Connector for LEXS-SR        BF00NEN
    Premium V4.7 Windows 2008 English Media Pack
IBM i2 COPLINK File Exporter for COPLINK IEPD        BF00PEN
    Premium V4.7 Windows 2008 English Media Pack
IBM i2 COPLINK File Exporter for N-DEx Premium V4.7  BF00QEN
    Windows 2008 English Media Pack
IBM i2 COPLINK Face Match Premium V4.7 Windows       BF00REN
    2008 English Media Pack 

Value unit pricing

The pricing for IBM i2 COPLINK Premium is based on User Value Units (UVUs). The UVU scaling table is a step-tiered model, meaning that each quantity tier must be multiplied by the scaling factor for that tier, and the UVU quantity for each tier added together to calculate the total UVU quantity. Any fractional UVU totals are rounded up to the next whole number. UVU quantities must be calculated separately for each chargeable component. Your IBM representative can provide additional assistance in understanding the scaling process.

IBM i2 COPLINK Premium uses Value Unit Exhibit (VUE) table 103A:

        Minimum    Maximum    UVU
Tier    count      count      factor per
level   quantity   quantity   quantity
 
  1         1         20        1.00
  2        21         50        0.83
  3        51        100        0.80
  4       101        250        0.76
  5       251        500        0.60
  6       501      1,000        0.50
  7     1,001      5,000        0.47
  8     5,001     10,000        0.40
  9    10,001     25,000        0.36
 10    25,001                   0.33
 

Calculating User Value Units

The users used for the purpose of UVU calculation is the total number of Authorized Users who are accessing the program. An Authorized User is a unique person who is given access to the Program. The Program may be installed on any number of computers or servers and each Authorized User may have simultaneous access to any number of instances of the Program at one time. Licensee must obtain separate, dedicated entitlements for each Authorized User given access to the Program in any manner directly or indirectly (for example: via a multiplexing program, device, or application server) through any means. An entitlement for an Authorized User is unique to that Authorized User and may not be shared, nor may it be reassigned other than for the permanent transfer of the Authorized User entitlement to another person.



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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available via Passport Advantage . It is not available as shrinkwrap.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage , where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

This program is licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. This program has a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information form number
Product                                            License
identifier   Product name                          Instruction ID
 
 
5725-G42     IBM i2 COPLINK Premium V4.7           L-KBRN-8QWS85 

The program's License Information will be available for review on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Volume orders (IVO)

No

Passport Advantage applies

Yes, and through the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
Software Subscription and Support applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express . Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable.



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Statement of good security practices
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IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered destroyed or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.



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IBM Electronic Services
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM . Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.

To learn how Electronic Services can work for you, visit

http://www.ibm.com/support/electronic


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Prices
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For additional information and current prices, contact your local IBM representative.

Passport Advantage

For Passport Advantage information and charges, contact your IBM Representative, authorized IBM Business Partner, or authorized IBM Business Partner for Software Value Plus. Additional information is available at

http://www.ibm.com/software/passportadvantage/

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, permits accelerated implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified customers.

For more financing information, visit

http://www.ibm.com/financing


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Order now
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To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
Internet:   callserv@ca.ibm.com
Mail:       IBM Teleweb Customer Support
            ibm.com® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            Canada
            L3R 2Z1

Reference: SE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.

IBM Software Value Plus

These products are available under IBM Software Value Plus, either directly from IBM or through authorized Business Partners who invest in skills and high value solutions. IBM customers may benefit from the industry-specific or horizontal solutions, skills and expertise provided by these Business Partners.

Additions to Software Value Plus will be communicated through standard product announcements. For a current list of IBM software available under Software Value Plus, visit

https://www.ibm.com/partnerworld/wps/servlet/ContentHandler/svp_authorized_portfolio
Trademarks

Smarter Cities and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, Passport Advantage, Express and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.

Intel and Celeron are trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only.Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/