IBM SmartCloud Control Desk V7.5 - exciting way to deliver a complete service management solution

IBM United States Software Announcement 212-051
March 13, 2012


Table of contents
Overview Overview Publications Publications
Key prerequisites Key prerequisites Technical information Technical information
Planned availability date Planned availability date Ordering information Ordering information
Description Description Terms and conditions Terms and conditions
Product positioning Product positioning Prices Prices
Program number Program number Order now Order now


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At a glance
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IBM® SmartCloud Control Desk V7.5 provides:

For ordering, contact Your IBM representative or an IBM Business Partner.
For more information contact the Americas Call Centers at
800-IBM-CALL (426-2255).
 
Reference: YE001


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Overview
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IT landscapes are becoming more complex, virtualized, distributed, and diverse - in effect the data center has lost its walls - but organizations need to exert the same control over this virtualized, distributed world without walls as they would exert over prior models of IT. IBM SmartCloud Control Desk V7.5 delivers a solution for service catalog, service desk, and Information Technology Infrastructure Library (ITIL™) V3 based processes for incident, problem, change, configuration, release, and IT asset management across these complex IT landscapes - to help your efforts to improve continuity of service, speed of response, and efficiency of management. IBM SmartCloud Control Desk V7.5 replaces and unifies IBM Tivoli® Service Request Manager®, IBM Tivoli Change and Configuration Management Database, IBM Tivoli Asset Management for IT, and IBM Tivoli Service Manager Quick Install.

IBM SmartCloud Control Desk provides:

With IBM SmartCloud Control Desk, you get a new entry-level option. This smaller, less complex edition provides basic service desk and simple change management capabilities.



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Key prerequisites
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For details, refer to the Hardware and software requirements section.



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Planned availability date
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Description
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IBM SmartCloud Control Desk V7.5 is a new and unified way to provide critical service functionality. It delivers a single solution for service catalog, request management, and Information Technology Infrastructure Library (ITIL) V3 based processes of incident, problem, change, configuration, release management, and IT asset management across complex IT landscapes. With IBM SmartCloud Control Desk, you get a comprehensive software and asset lifecycle management solution including requisition, procurement, inventory, deployment, and contract management.

IBM SmartCloud Control Desk delivers these functions in a unified solution, which means a single user license, single install, and single maintenance stream. IBM SmartCloud Control Desk replaces the existing IBM Tivoli Service Request Manager, IBM Tivoli Change and Configuration Management Database, IBM Tivoli Asset Management for IT, and IBM Tivoli Service Manager Quick Install products.

In addition, you can choose a new smaller service management offering that provides a simpler and less complex product for service desk and change management. Less complex means that it requires fewer skills to maintain, which can mean lower cost of ownership.

You can purchase authorized and concurrent licenses that allow you access to all functions in the product. This will let you use what you need without having to track licenses at the functional level.

New deployment methods will be available for you to chose from:



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Product positioning
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IBM SmartCloud Control Desk V7.5 is designed to deliver the capabilities that can address the largest, most demanding customer needs to those customers who only need a simple solution for service desk and change management.



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Program number
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Program                Program
number         VRM     name

5725-E24       7.5     IBM SmartCloud Control Desk 


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Education support
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Comprehensive education for IBM Tivoli products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.

For additional information, visit

http://www-306.ibm.com/software/tivoli/education/


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Offering Information
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Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® website

http://www.ibm.com/software/passportadvantage


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Publications
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No publications will be shipped with this product.

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge.



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Technical information
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Specified operating environment

Hardware and software requirements

Operating systems

Hypervisors

Databases

Java™ Development Kit (JDK) and Java Runtime Environment (JRE)

Client operating systems

Report writers

LDAP servers

Other supported software and components

Browser support

* For 32-bit Linux systems, there is no support for production systems and Middleware Installer (MWI) not supported.

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Direct customer support

Direct customer support is provided by IBM Operational Support Services - SoftwareXcel. This fee service enhances your productivity by providing voice and electronic access into the IBM support organization. IBM Operational Support Services - SoftwareXcel helps answer questions pertaining to usage and suspected software defects for eligible products.

Installation and technical support is provided by Global Services. For more information call 800-IBM-4YOU (426-4968).

For technical support or assistance, contact your IBM representative or visit

http://www.ibm.com/support
Packaging

IBM SmartCloud Control Desk is distributed with:

This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.

Security, auditability, and control

IBM SmartCloud Control Desk V7.5 uses the security and auditability features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



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Software Services
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/


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Licensing metric definitions and pricing examples
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Licensing metric definitions

Authorized User

Authorized User is a unit of measure by which the program can be licensed. An Authorized User is a unique person who is given access to the program. The program may be installed on any number of computers or servers and each Authorized User may have simultaneous access to any number of instances of the program at one time. Licensee must obtain separate, dedicated entitlements for each Authorized User given access to the program in any manner directly or indirectly (for example: via a multiplexing program, device, or application server) through any means. An entitlement for an Authorized User is unique to that Authorized User and may not be shared, nor may it be reassigned other than for the permanent transfer of the Authorized User entitlement to another person.

Concurrent User

Concurrent User is a unit of measure by which the program can be licensed. A Concurrent User is a person who is accessing the program at any particular point in time. Regardless of whether the person is simultaneously accessing the program multiple times, the person counts only as a single Concurrent User. The program may be installed on any number of computers or servers, but licensee must obtain entitlements for the maximum number of Concurrent Users simultaneously accessing the program. Licensee must obtain an entitlement for each simultaneous Concurrent User accessing the program in any manner directly or indirectly (for example: via a multiplexing program, device, or application server) through any means.

IBM SmartCloud Control Desk V7.5 is priced per Authorized User and per Concurrent User. License entitlement is priced per Authorized User, Concurrent User, or a combination of both types of users. An Authorized User may log on at any point in time without restriction. The maximum number of concurrent users who may log on simultaneously must be less than or equal to the number of entitled concurrent user licenses. There is no charge for end users (sometimes referred to as self-service requestors).

Pricing examples

Pricing example 1

A customer wishes to purchase IBM SmartCloud Control Desk V7.5 to help manage an environment of 5,000 employees with 130 service desk, change management, and asset management personnel. Of the 130 personnel, 10 are supervisors who must be able to log on at any point without restriction. The remaining 120 personnel are representatives who are scheduled to work during each of three shifts as follows:

Forty is the maximum number of Concurrent Users who will need to be logged on during a single shift. In this example, the customer must purchase 10 Authorized User licenses and 40 Concurrent User licenses. No licenses are required for the 5,000 employees (the end users of the services). Note that the number of personnel and number of employees in this example are not intended to imply a standard ratio. The ratio (as well as Authorized User and Concurrent User license entitlements) can vary by enterprise.

Pricing example 2

A large customer wishes to purchase IBM SmartCloud Control Desk V7.5 to improve the overall efficiency of their operations. The customer's IT organization includes two major locations ("Location A" and "Location B") in two different time zones. The number of personnel at both locations combined totals 500. "Location A" employs 250 personnel. Twenty five of these 250 are supervisors who guide teams of representatives or manage content and delivery. These supervisors must be able to log in at any time without restriction. The remaining 225 representatives work across multiple shifts, with a maximum of 75 logging at once.

Location B is staffed in the same manner as Location A.

In this example, the customer must purchase entitlements for 50 Authorized Users and 150 Concurrent Users.

50 = 25 Authorized Users for "Location A" + 25 Authorized Users for "Location B"
150 = 75 Concurrent Users for "Location A" + 75 Concurrent Users 75 for "Location B"


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Ordering information
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This product is only available via Passport Advantage. It is not available as shrinkwrap.

These products may only be sold directly by IBM or by authorized IBM Business Partners for Software Value Plus.

For more information about IBM Software Value Plus, visit

http://www-01.ibm.com/software/info/itsolutions/softwarevalueplus/

To locate IBM Business Partners for Software Value Plus in your geography for a specific Software Value Plus portfolio, contact your IBM representative.

Product Identifier Description:
5725-E24         IBM SmartCloud Control Desk

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

 
Media pack description                               Part number

IBM SmartCloud Control Desk Entry Edition            BJ10BML
V7.5 MP ML Media Pack
 
IBM SmartCloud Control Desk V7.5 MP ML               BJ10CML
Media Pack
 
IBM SmartCloud Control Desk Service Provider         BJ10DML
Edition V7.5 MP ML Media Pack
 
IBM SmartCloud Control Desk Internal Service         BJ10EML
Provider Edition V7.5 MP ML Media Pack
 
IBM SmartCloud Control Desk Entry Edition            BJ10FML
V7.5 VMImage SUSE Linux ML Media Pack
 
IBM SmartCloud Control Desk V7.5 VMImage             BJ10GML
SUSE Linux ML Media Pack
 
IBM SmartCloud Control Desk Everyplace V7.5          BJ10QML
MP ML Media Pack

Current licensees

New licensees

Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Basic license

Ordering information for Passport Advantage

Passport Advantage allows you to have a common anniversary date Software Subscription and Support (SW S&S) renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of Software Subscription and Support (also referred to as Software Maintenance). Software Subscription and Support in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Subscription and Support (Software Maintenance) will renew at the common anniversary date for twelve full months of Software Subscription and Support (Software Maintenance).

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Support Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Subscription and Support (Software Maintenance).

The quantity to be specified for the Passport Advantage part numbers in the following table is per required number of Processor Value Units. To order for Passport Advantage, specify the desired part number and quantity.

IBM SmartCloud Control Desk V7.5

Description                                            Part number

IBM SmartCloud Control Desk Entry Edition              D0LCCLL
 Authorized User Lic + SW S&S 12 Mo
IBM SmartCloud Control Desk Entry Edition              E0CU0LL
 Authorized User Annual SW S&S Rnwl
IBM SmartCloud Control Desk Entry Edition              D0LCDLL
 Authorized User SW S&S Reinstate 12 Mo
 
IBM SmartCloud Control Desk Entry Edition              D0LEKLL
 Authorized User for Linux on System z Lic + SW
 S&S 12 Mo
IBM SmartCloud Control Desk Entry Edition              E0CUQLL
 Authorized User for Linux on System z Annual SW
 S&S Rnwl
IBM SmartCloud Control Desk Entry Edition              D0LELLL
 Authorized User for Linux on System z SW S&S
 Reinstate 12 Mo
 
IBM SmartCloud Control Desk Entry Edition              D0LEMLL
 Concurrent User Lic + SW S&S 12 Mo
IBM SmartCloud Control Desk Entry Edition              E0CURLL
 Concurrent User Annual SW S&S Rnwl
IBM SmartCloud Control Desk Entry Edition              D0LENLL
 Concurrent User SW S&S Reinstate 12 Mo
 
IBM SmartCloud Control Desk Entry Edition              D0LEPLL
 Concurrent User for Linux on System z Lic + SW
 S&S 12 Mo
IBM SmartCloud Control Desk Entry Edition              E0CUSLL
 Concurrent User for Linux on System z Annual SW
 S&S Rnwl
IBM SmartCloud Control Desk Entry Edition              D0LEQLL
 Concurrent User for Linux on System z SW S&S
 Reinstate 12 Mo
 
IBM SmartCloud Control Desk Entry Edition              D0LERLL
 FTL Authorized User Initl FT Lic+S&S 12 Mo
IBM SmartCloud Control Desk Entry Editiond             E0CUTLL
 FTL Authorized User SubSq FT Lic+S&S 12 Mo
 
IBM SmartCloud Control Desk Entry Edition              D0LEVLL
 FTL Authorized User for Linux on System z Initl
 FT Lic+S&S 12 Mo
IBM SmartCloud Control Desk Entry Edition              E0CUVLL
 FTL Authorized User for Linux on System z SubSq
 FT Lic+S&S 12 Mo
 
IBM SmartCloud Control Desk Entry Edition              D0LEWLL
 FTL Concurrent User Initl FT Lic+S&S 12 Mo
IBM SmartCloud Control Desk Entry Edition              E0CUWLL
 FTL Concurrent User SubSq FT Lic+S&S 12 Mo
 
IBM SmartCloud Control Desk Entry Edition              D0LF0LL
 FTL Concurrent User for Linux on System z Initl
 FT Lic+S&S 12 Mo
IBM SmartCloud Control Desk Entry Edition              E0CUYLL
 FTL Concurrent User for Linux on System z SubSq
 FT Lic+S&S 12 Mo
 
IBM SmartCloud Control Desk Authorized User            D0LG3LL
 Lic + SW S&S 12 Mo
IBM SmartCloud Control Desk Authorized User            E0CVILL
 Annual SW S&S Rnwl
IBM SmartCloud Control Desk Authorized User            D0LG4LL
 SW S&S Reinstate 12 Mo
IBM SmartCloud Control Desk Authorized User            D0LG5LL
 from Tivoli Service Request Manager Authorized User
 Trade Up Lic + SW S&S 12 Mo
IBM SmartCloud Control Desk Authorized User            D0LG6LL
 from Tivoli Asset Management for IT Authorized User
 Trade Up Lic + SW S&S 12 Mo
 
IBM SmartCloud Control Desk Authorized User            D0LGBLL
 for Linux on System z Lic + SW S&S 12 Mo
IBM SmartCloud Control Desk Authorized User            E0CVKLL
 for Linux on System z Annual SW S&S Rnwl
IBM SmartCloud Control Desk Authorized User            D0LGCLL
 for Linux on System z SW S&S Reinstate 12 Mo
IBM SmartCloud Control Desk Authorized User            D0LGALL
 for Linux on System z from Tivoli Service Request
 Manager Authorized User for Linux on System z Trade
 Up Lic + SW S&S 12 Mo
IBM SmartCloud Control Desk Authorized User            D0LG9LL
 for Linux on System z from Tivoli Asset Management
 for IT Authorized User for Linux on System z Trade
 Up Lic + SW S&S 12 Mo
 
IBM SmartCloud Control Desk Concurrent User            D0LGDLL
 Lic + SW S&S 12 Mo
IBM SmartCloud Control Desk Concurrent User            E0CVLLL
 Annual SW S&S Rnwl
IBM SmartCloud Control Desk Concurrent User            D0LGELL
 SW S&S Reinstate 12 Mo
IBM SmartCloud Control Desk Concurrent User            D0LGFLL
 from Tivoli Service Request Manager Concurrent User
 Trade Up Lic + SW S&S 12 Mo
IBM SmartCloud Control Desk Concurrent User            D0LGGLL
 from Tivoli Asset Management for IT Concurrent User
 Trade Up Lic + SW S&S 12 Mo
 
IBM SmartCloud Control Desk Concurrent User            D0LGJLL
 for Linux on System z Lic + SW S&S 12 Mo
IBM SmartCloud Control Desk Concurrent User            E0CVNLL
 for Linux on System z Annual SW S&S Rnwl
IBM SmartCloud Control Desk Concurrent User            D0LGKLL
 for Linux on System z SW S&S Reinstate 12 Mo
IBM SmartCloud Control Desk Concurrent User            D0LGLLL
 for Linux on System z from Tivoli Service Request
 Manager Concurrent User for Linux on System z Trade
 Up Lic + SW S&S 12 Mo
IBM SmartCloud Control Desk Concurrent User            D0LGMLL
 for Linux on System z from Tivoli Asset Management
 for IT Concurrent User for Linux on System z Trade
 Up Lic + SW S&S 12 Mo
 
IBM SmartCloud Control Desk FTL Authorized User        D0LGNLL
 Initl FT Lic+S&S 12 Mo
IBM SmartCloud Control Desk FTL Authorized User        E0CVPLL
 SubSq FT Lic+S&S 12 Mo
 
IBM SmartCloud Control Desk FTL Authorized User        D0LGQLL
 for Linux on System z Initl FT Lic+S&S 12 Mo
IBM SmartCloud Control Desk FTL Authorized User        E0CVQLL
 for Linux on System z SubSq FT Lic+S&S 12 Mo
 
IBM SmartCloud Control Desk FTL Concurrent User        D0LGRLL
 Initl FT Lic+S&S 12 Mo
IBM SmartCloud Control Desk FTL Concurrent User        E0CVRLL
 SubSq FT Lic+S&S 12 Mo
 
IBM SmartCloud Control Desk FTL Concurrent User        D0LGULL
 for Linux on System z Initl FT Lic+S&S 12 Mo
IBM SmartCloud Control Desk FTL Concurrent User        E0CVTLL
 for Linux on System z SubSq FT Lic+S&S 12 Mo
 
IBM SmartCloud Control Desk Service Provider           D0LIFLL
 Edition Authorized User Lic + SW S&S 12 Mo
IBM SmartCloud Control Desk Service Provider           E0CWXLL
 Edition Authorized User Annual SW S&S Rnwl
IBM SmartCloud Control Desk Service Provider           D0LIGLL
 Edition Authorized User SW S&S Reinstate 12 Mo
IBM SmartCloud Control Desk Service Provider           D0LIHLL
 Edition Authorized User from Tivoli Service Request
 Manager for Service Provider Trade Up Lic + SW S&S
 12 Mo
 
IBM SmartCloud Control Desk Service Provider           D0LIILL
 Edition Authorized User for Linux on System z Lic
 + SW S&S 12 Mo
IBM SmartCloud Control Desk Service Provider           E0CWYLL
 Edition Authorized User for Linux on System z Annual
 SW S&S Rnwl
IBM SmartCloud Control Desk Service Provider           D0LIJLL
 Edition Authorized User for Linux on System z SW
 S&S Reinstate 12 Mo
IBM SmartCloud Control Desk Service Provider           D0LIKLL
 Edition Authorized User for Linux on System z from
 Tivoli Service Request Manager
 
IBM SmartCloud Control Desk Service Provider           D0LIPLL
 Edition Concurrent User Lic + SW S&S 12 Mo
IBM SmartCloud Control Desk Service Provider           E0CX0LL
 Edition Concurrent User Annual SW S&S Rnwl
IBM SmartCloud Control Desk Service Provider           D0LIQLL
 Edition Concurrent User SW S&S Reinstate 12 Mo
IBM SmartCloud Control Desk Service Provider           D0LIRLL
 Edition Concurrent User from Tivoli Service Request
 Manager for Service Provider Concurrent User Trade
 Up Lic + SW S&S 12 Mo
 
IBM SmartCloud Control Desk Service Provider           D0LITLL
 Edition Concurrent User for Linux on System z Lic
 + SW S&S 12 Mo
IBM SmartCloud Control Desk Service Provider           E0CX2LL
 Edition Concurrent User for Linux on System z Annual
 SW S&S Rnwl
IBM SmartCloud Control Desk Service Provider           D0LIULL
 Edition Concurrent User for Linux on System z SW
 S&S Reinstate 12 Mo
IBM SmartCloud Control Desk Service Provider           D0LIVLL
 Edition Concurrent User for Linux on System z from
 Tivoli Service Request Manager for Service Provider
 Concurrent User for Linux on System z Lic + SW S&S
 12 Mo
 
IBM SmartCloud Control Desk Service Provider           D0LISLL
 Edition FTL Authorized User Initl FT Lic+S&S 12 Mo
IBM SmartCloud Control Desk Service Provider           E0CX1LL
 Edition FTL Authorized User SubSq FT Lic+S&S 12 Mo
 
IBM SmartCloud Control Desk Service Provider           D0LIWLL
 Edition FTL Authorized User for Linux on System z
 Initl FT Lic+S&S 12 Mo
IBM SmartCloud Control Desk Service Provider           E0CX3LL
 Edition FTL Authorized User for Linux on System z
 SubSq FT Lic+S&S 12 Mo
 
IBM SmartCloud Control Desk Service Provider           D0LIXLL
 Edition FTL Concurrent User Initl FT Lic+S&S 12 Mo
IBM SmartCloud Control Desk Service Provider           E0CX4LL
 Edition FTL Concurrent User SubSq FT Lic+S&S 12 Mo
 
IBM SmartCloud Control Desk Service Provider           D0LJ4LL
 Edition FTL Concurrent User for Linux on System z
 Initl FT Lic+S&S 12 Mo
IBM SmartCloud Control Desk Service Provider           E0CX5LL
 Edition FTL Concurrent User for Linux on System z
 SubSq FT Lic+S&S 12 Mo
 
IBM SmartCloud Control Desk Internal Service           D0LM1LL
 Provider Edition Install Lic + SW S&S 12 Mo
IBM SmartCloud Control Desk Internal Service           E0CYWLL
 Provider Edition Install Annual SW S&S Rnwl
IBM SmartCloud Control Desk Internal Service           D0LM2LL
 Provider Edition Install SW S&S Reinstate 12 Mo
IBM SmartCloud Control Desk Internal Service           D0LM6LL
 Provider Edition Install from Tivoli Service Request
 Manager for Internal Service Provider Install Trade
 Up Lic + SW S&S 12 Mo
 
IBM SmartCloud Control Desk Internal Service           D0LN5LL
 Provider Edition Install for Linux on System z Lic
 + SW S&S 12 Mo
IBM SmartCloud Control Desk Internal Service           E0CZ1LL
 Provider Edition Install for Linux on System z
 Annual SW S&S Rnwl
IBM SmartCloud Control Desk Internal Service           D0LN6LL
 Provider Edition Install for Linux on System z SW
 S&S Reinstate 12 Mo
IBM SmartCloud Control Desk Internal Service           D0LN7LL
 Provider Edition Install for Linux on System z from
 Tivoli Service Request Manager for Internal Service
 Provider Install for Linux on System z Trade Up Lic
 + SW S&S 12 Mo
 
IBM SmartCloud Control Desk Internal Service           D0LKPLL
 Provider Edition Authorized User Lic + SW S&S 12 Mo
IBM SmartCloud Control Deskr Internal Service          E0CY8LL
 Provider Edition Authorized User Annual SW S&S Rnwl
IBM SmartCloud Control Desk Internal Service           D0LKQLL
 Provider Edition Authorized User SW S&S Reinstate
 12 Mo
IBM SmartCloud Control Desk Internal Service           D0LKRLL
 Provider Edition Authorized User from Tivoli Service
 Request Manager for Internal Service Provider
 Authorized User Trade Up Lic + SW S&S 12 Mo
 
IBM SmartCloud Control Desk Internal Service           D0LKULL
 Provider Edition Authorized User for Linux on System
 z Lic + SW S&S 12 Mo
IBM SmartCloud Control Desk Internal Service           E0CYALL
 Provider Edition Authorized User for Linux on System
 z Annual SW S&S Rnwl
IBM SmartCloud Control Desk Internal Service           D0LKVLL
 Provider Edition Authorized User for Linux on System
 z SW S&S Reinstate 12 Mo
IBM SmartCloud Control Desk Internal Service           D0LKYLL
 Provider Edition Authorized User for Linux on System
 z from Tivoli Service Request Manager Authorized User
 for Linux on system z Trade Up Lic + SW S&S 12 Mo
 
IBM SmartCloud Control Desk Internal Service           D0NNELL
 Provider Edition Concurrent User Lic + SW S&S 12 Mo
IBM SmartCloud Control Desk Internal Service           E0DFYLL
 Provider Edition Concurrent User Annual SW S&S Rnwl
IBM SmartCloud Control Desk Internal Service           D0NNFLL
 Provider Edition Concurrent User SW S&S Reinstate
  12 Mo
 
IBM SmartCloud Control Desk Internal Service           D0NNGLL
 Provider Edition Concurrent User for Linux on System
 z Lic + SW S&S 12 Mo
IBM SmartCloud Control Desk Internal Service           E0DFZLL
 Provider Edition Concurrent User for Linux on System
 z Annual SW S&S Rnwl
IBM SmartCloud Control Desk Internal Service           D0NNHLL
 Provider Edition Concurrent User for Linux on System
 z SW S&S Reinstate 12 Mo
 
IBM SmartCloud Control Desk Internal Service           D0LN8LL
 Provider Edition FTL Install Initl FT Lic+S&S 12 Mo
IBM SmartCloud Control Desk Internal Service           E0CZ2LL
 Provider Edition FTL Install SubSq FT Lic+S&S 12 Mo
 
IBM SmartCloud Control Desk Internal Service           D0LN9LL
 Provider Edition FTL Install for Linux on System z
 Initl FT Lic+S&S 12 Mo
IBM SmartCloud Control Desk Internal Service           E0CZ3LL
 Provider Edition FTL Install for Linux on System z
 SubSq FT Lic+S&S 12 Mo
 
IBM SmartCloud Control Desk Internal Service           D0LLSLL
 Provider Edition FTL Authorized User Initl FT
 Lic+S&S 12 Mo
IBM SmartCloud Control Desk Internal Service           E0CYRLL
 Provider Edition FTL Authorized User SubSq FT
 Lic+S&S 12 Mo
 
IBM SmartCloud Control Desk Internal Service           D0LLYLL
 Provider Edition FTL Authorized User for Linux on
 System z Initl FT Lic+S&S 12 Mo
IBM SmartCloud Control Desk Internal Service           E0CYULL
 Provider Edition FTL Authorized User for Linux on
 System z SubSq FT Lic+S&S 12 Mo
 
IBM SmartCloud Control Desk Internal Service           D0NNPLL
 Provider Edition FTL Concurrent User Initl FT
 Lic+S&S 12 Mo
IBM SmartCloud Control Desk Internal Service           E0DG4LL
 Provider Edition FTL Concurrent User SubSq FT
 Lic+S&S 12 Mo
 
IBM SmartCloud Control Desk Internal Service           D0NNQLL
 Provider Edition FTL Concurrent User for Linux on
 System z Initl FT Lic+S&S 12 Mo
IBM SmartCloud Control Desk Internal Service           E0DG5LL
 Provider Edition FTL Concurrent User for Linux on
 System z SubSq FT Lic+S&S 12 Mo
 
IBM SmartCloud Control Desk Entry Edition              D0LJ7LL
 VMImage Authorized User Lic + SW S&S 12 Mo
IBM SmartCloud Control Desk Entry Edition              E0CX7LL
 VMImage Authorized User Annual SW S&S Rnwl
IBM SmartCloud Control Desk Entry Edition              D0LJ8LL
 VMImage Authorized User SW S&S Reinstate 12 Mo
 
IBM SmartCloud Control Desk Entry Edition              D0LJ9LL
 VMImage Concurrent User Lic + SW S&S 12 Mo
IBM SmartCloud Control Desk Entry Edition              E0CX8LL
 VMImage Concurrent User Lic + SW S&S 12 Mo
IBM SmartCloud Control Desk Entry Edition              D0LJALL
 VMImage Concurrent User Lic + SW S&S 12 Mo
 
IBM SmartCloud Control Desk Entry Edition              D0LJCLL
 VMImage FTL Authorized User Initl FT Lic+S&S 12 Mo
IBM SmartCloud Control Desk Entry Edition              E0CXALL
 VMImage FTL Authorized User SubSq FT Lic+S&S 12 Mo
 
IBM SmartCloud Control Desk Entry Edition              D0LJDLL
 VMImage FTL Concurrent User Initl FT Lic+S&S 12 Mo
IBM SmartCloud Control Desk Entry Edition              E0CXBLL
 VMImage FTL Concurrent User SubSq FT Lic+S&S 12 Mo
 
IBM SmartCloud Control Desk VMImage Authorized         D0LK7LL
 User Lic + SW S&S 12 Mo
IBM SmartCloud Control Desk VMImage Authorized         E0CXYLL
 User Annual SW S&S Rnwl
IBM SmartCloud Control Desk VMImage Authorized         D0LK8LL
 User SW S&S Reinstate 12 Mo
 
IBM SmartCloud Control Desk VMImage Concurrent         D0LK9LL
 User Lic + SW S&S 12 Mo
IBM SmartCloud Control Desk VMImage Concurrent         E0CXZLL
 User Annual SW S&S Rnwl
IBM SmartCloud Control Desk VMImage Concurrent         D0LKALL
 User SW S&S Reinstate 12 Mo
 
IBM SmartCloud Control Desk VMImage FTL                D0LKILL
 Authorized User Initl FT Lic+S&S 12 Mo
IBM SmartCloud Control Desk VMImage FTL                E0CY4LL
 Authorized User SubSq FT Lic+S&S 12 Mo
 
IBM SmartCloud Control Desk VMImage FTL                D0LKNLL
 Concurrent User Initl FT Lic+S&S 12 Mo
IBM SmartCloud Control Desk VMImage FTL                E0CY7LL
 Concurrent User SubSq FT Lic+S&S 12 Mo
 
IBM SmartCloud Control Desk Everyplace                 D0LF3LL
 Authorized User Lic + SW S&S 12 Mo
IBM SmartCloud Control Desk Everyplace                 E0CV0LL
 Authorized User Annual SW S&S Rnwl
IBM SmartCloud Control Desk Everyplace                 D0LF4LL
 Authorized User SW S&S Reinstate 12 Mo
 
IBM SmartCloud Control Desk Everyplace                 D0LF5LL
 Authorized User for Linux on System z Lic + SW
 S&S 12 Mo
IBM SmartCloud Control Desk Everyplace                 E0CV1LL
 Authorized User for Linux on System z Annual SW
 S&S Rnwl
IBM SmartCloud Control Desk Everyplace                 D0LF7LL
 Authorized User for Linux on System z SW S&S
 Reinstate 12 Mo
 
IBM SmartCloud Control Desk Everyplace                 D0LF8LL
 Concurrent User Lic + SW S&S 12 Mo
IBM SmartCloud Control Desk Everyplace                 E0CV2LL
 Concurrent User Annual SW S&S Rnwl
IBM SmartCloud Control Desk Everyplace                 D0LF9LL
 Concurrent User SW S&S Reinstate 12 Mo
 
IBM SmartCloud Control Desk Everyplace                 D0LFALL
 Concurrent User for Linux on System z Lic + SW
 S&S 12 Mo
IBM SmartCloud Control Desk Everyplace                 E0CV3LL
 Concurrent User for Linux on System z Annual SW
 S&S Rnwl
IBM SmartCloud Control Desk Everyplace                 D0LFBLL
 Concurrent User for Linux on System z SW S&S
 Reinstate 12 Mo
 
IBM SmartCloud Control Desk Everyplace FTL             D0LFCLL
 Authorized User Initl FT Lic+S&S 12 Mo
IBM SmartCloud Control Desk Everyplace FTL             E0CV4LL
 Authorized User SubSq FT Lic+S&S 12 Mo
 
IBM SmartCloud Control Desk Everyplace FTL             D0LFDLL
 Authorized User for Linux on System z Initl FT
 Lic+S&S 12 Mo
IBM SmartCloud Control Desk Everyplace FTL             E0CV5LL
 Authorized User for Linux on System z SubSq FT
 Lic+S&S 12 Mo
 
IBM SmartCloud Control Desk Everyplace FTL             D0LFELL
 Concurrent User Initl FT Lic+S&S 12 Mo
IBM SmartCloud Control Desk Everyplace FTL             E0CV6LL
 Concurrent User SubSq FT Lic+S&S 12 Mo
 
IBM SmartCloud Control Desk Everyplace FTL             D0LFFLL
 Concurrent User for Linux on System z Initl FT
 Lic+S&S 12 Mo
IBM SmartCloud Control Desk Everyplace FTL             E0CV7LL
 Concurrent User for Linux on System z SubSq FT
 Lic+S&S 12 Mo

To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:

 
Media pack description                               Part number

IBM SmartCloud Control Desk Entry Edition            BJ10BML
V7.5.0 MP ML Media Pack
 
IBM SmartCloud Control Desk V7.5.0 MP ML             BJ10CML
Media Pack
 
IBM SmartCloud Control Desk Service Provider         BJ10DML
Edition V7.5.0  MP ML Media Pack
 
IBM SmartCloud Control Desk Internal Service         BJ10EML
Provider Edition V7.5.0 MP ML Media Pack
 
IBM SmartCloud Control Desk Entry Edition            BJ10FML
V7.5.0 VMImage SUSE Linux ML Media Pack
 
IBM SmartCloud Control Desk V7.5.0 VMImage           BJ10GML
SUSE Linux ML Media Pack
 
IBM SmartCloud Control Desk Everyplace V7.5.0        BJ10QML
MP ML Media Pack

IBM SmartCloud Control Desk is also available, via web download, from Passport Advantage.



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Terms and conditions
Bottom rule

The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information form number
License         ID document name

L-RMAY-8NGSUR   IBM SmartCloud Control Desk - VMImage V7.5
L-RMAY-8MYQ2P   IBM SmartCloud Control Desk - EveryPlace V7.5
L-RMAY-8K4Q6S   IBM SmartCloud Control Desk for Managed Service
                Providers V7.5
L-RMAY-8K4Q2D   IBM SmartCloud Control Desk for Internal Service
                Providers V7.5
L-RMAY-8JCSBD   IBM SmartCloud Control Desk V7.5

The program's License Information will be available for review on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product version or release will be available for a minimum of five years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Other terms
Volume orders (IVO)

Yes. Contact your IBM representative.

IBM International Passport Advantage Agreement
Passport Advantage applies

Yes, and through the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
Software Subscription and Support (Software Maintenance) applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express®. Product upgrades and Technical Support are provided by the Software Subscription and Support (Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (Software Maintenance) can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support (Software Maintenance) is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support (Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
IBM Operational Support Services - SoftwareXcel

No

System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable.



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Top rule
IBM Electronic Services
Bottom rule

IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.

To learn how Electronic Services can work for you, visit

http://www.ibm.com/support/electronic


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Top rule
Prices
Bottom rule

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner for Software ValueNet®. Additional information is also available at

http://www.ibm.com/software/passportadvantage

Information on charges is available at website

http://www.ibm.com/support

In the Electronic tools category, select the option for Purchase/upgrade tools.

Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller

Authorization to resell IBM software products is achieved at the Reseller Authorization Group level. You must be authorized in the Tivoli Service Process Automation group to sell these products. To register an opportunity for this product in the Global Partner Portal, you may use Product Family - Software: Tivoli Service Process Automation.



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Order now
Bottom rule

To order, contact your local IBM representative or your IBM Business Partner.

To identify your local IBM Business Partner or IBM representative, call 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.

Phone:     800-IBM-CALL (426-2255)
Fax:       800-2IBM-FAX (242-6329)

For IBM representative: callserv@ca.ibm.com


For IBM Business Partner: pwswna@us.ibm.com
 
Mail:      IBM Teleweb Customer Support
           ibm.com® Sales Execution Center, Americas North
           3500 Steeles Ave. East, Tower 3/4
           Markham, Ontario
           Canada  L3R 2Z1
 
Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

PowerVM, PR/SM and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, Tivoli, Service Request Manager, Maximo, Passport Advantage, AIX, System p, System z, z/VM, DB2, pureScale, Cognos, POWER7, Everyplace, Express, ValueNet and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Itanium is a trademark of Intel Corporation or its subsidiaries in the United States and other countries.

Windows and Microsoft are trademarks of Microsoft Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/