IBM FileNet Image Services V4.2 and IBM FileNet Image Manager Active Edition V5.1 now include IBM DB2 9.7
IBM United States Software Announcement 212-035February 14, 2012
ENUS212-035.PDF| Table of contents | ||||||||||||||||||||||
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| At a glance |
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You get IBM® DB2® 9.7, at no cost, with IBM FileNet® Image Services V4.2 or IBM FileNet Image Manager Active Edition when you:
- Purchase IBM FileNet Image Services V4.2
- Upgrade to IBM FileNet Image Services V4.2
- Purchase IBM FileNet Image Manager Active Edition V5.1
- Upgrade to IBM FileNet Image Manager Active Edition V5.1
To order, contact your IBM representative, an IBM Business Partner, or the Americas Call Centers at: 800-IBM-CALL.
Reference: YE001
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| Overview |
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For many years, IBM FileNet Image Services has been a leading document imaging solution. IBM DB2 is optimized to deliver industry-leading performance across multiple workloads, while lowering administration, storage, development, and server costs.
The inclusion of IBM DB2 9.7 within IBM FileNet Image Services V4.2 and IBM FileNet Image Manager Active Edition V5.1 makes it easier and more cost effective for you to deploy the IBM DB2 database with the IBM FileNet Image Services repository.
- You get the widely used IBM FileNet Image Services document imaging solution with the market's leading database.
- If you are over paying your database vendor or are restricted by their pricing and maintenance policies, IBM DB2 can help you lower the cost of data while improving service levels.
- DB2 on IBM Power Systems™ perform better across multiple workloads and platforms, lowering your software license, support, and maintenance costs.
- DB2 performs many data management tasks itself using autonomics features such as self-tuning memory manager, health monitoring and automatic maintenance, which frees up your database administrators to work on higher value tasks.
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| Key prerequisites |
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Refer to the Technical information section.
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| Planned availability date |
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February 17, 2012: Electronic availability
February 24, 2012: Media availability
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| Description |
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IBM FileNet Image Services V4.2 and IBM FileNet Image Manager Active Edition V5.1
- Store and manage enterprise-level volumes of fixed information and content
- Accelerate access to critical content and documents by providing a highly available environment
- Maintain high levels of availability and security for corporate assets
- Prevent corruption and loss of critical content and documents caused by unexpected disruptions
- Increase operational effectiveness and help reduce costs
Accessibility by people with disabilities
A US Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via the IBM website
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| Program number |
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Program VRM Program name
number
5724-R94 5.1.0 IBM FileNet Image Manager
Active Edition
5724-R95 4.2.0 IBM FileNet Image Services
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| Offering Information |
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Additional product information is available via the Offering Information website
Also, visit the Passport Advantage® website
Education support
Product education for FileNet Image Services is available at
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| Publications |
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No publications are shipped with these products.
Publications for the respective products are available as follows.
IBM FileNet Image Services
IBM FileNet Integrated Document Manager Desktop, web services, and open client
IBM FileNet Image Manager Active Edition
The IBM Publications Center
The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries.
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| Technical information |
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Specified operating environment
Hardware requirements
For hardware requirements, refer to the technical documentation at
Software requirements
For software requirements, refer to the technical documentation at
The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.
Planning information
Customer responsibilities
Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express®. Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.
IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available.
Security, auditability, and control
IBM FileNet Image Services uses the security and auditability features of the host software.
The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
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| Ordering information |
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This product is only available via Passport Advantage. It is not available as shrinkwrap.
These products may only be sold directly by IBM or by authorized IBM Business Partners for Software Value Plus.
To locate IBM Business Partners for Software Value Plus in your geography for a specific Software ValueNet® portfolio, contact your IBM representative.
Product information
Licensed function title Product group Product
category
IBM FileNet Image Manager Active FileNet FileNet Image
Edition Authorized Imaging Manager Active
Edition
IBM FileNet Image Mgr Active Ed FileNet FileNet Image
Add-On Authorized Imaging Manager Active
Edition
IBM FileNet Image Mgr Active Ed FileNet FileNet Image
Add-on Employee Imaging Manager Active
Edition
IBM FileNet Image Mgr Active Ed FileNet FileNet Image
Add-on Ext User Imaging Manager Active
Edition
IBM FileNet Image Mgr Active Ed FileNet FileNet Image
Employee Imaging Manager Active
Edition
IBM FileNet Image Mgr Active Ed FileNet FileNet Image
Ext User Imaging Manager Active
Edition
IBM FileNet Image Services FileNet FileNet Image
Employee Imaging Services
IBM FileNet Image Services Ext FileNet FileNet Image
User Imaging Services
IBM FileNet Image Svcs Authorized FileNet FileNet Image
Imaging Services
Program name PID Charge unit
number description
IBM FileNet Image Manager Active 5724-R94 Per User Value
Edition Authorized Unit
IBM FileNet Image Manager Active 5724-R94 Per User Value
Edition Authorized Unit for Linux
on System z
IBM FileNet Image Mgr Active Ed 5724-R94 Per User Value
Add-On Authorized Unit
IBM FileNet Image Mgr Active Ed 5724-R94 Per User Value
Add-On Authorized Unit for Linux
on System z
IBM FileNet Image Mgr Active Ed 5724-R94 Per User Value
Add-on Employee Unit for Linux
on System z
IBM FileNet Image Mgr Active Ed 5724-R94 Per User Value
Add-on Employee Unit
IBM FileNet Image Mgr Active Ed 5724-R94 Per User Value
Add-on Ext User Unit for Linux
on System z
IBM FileNet Image Mgr Active Ed 5724-R94 Per User Value
Add-on Ext User Unit
IBM FileNet Image Mgr Active Ed 5724-R94 Per User Value
Employee Unit
IBM FileNet Image Mgr Active Ed 5724-R94 Per User Value
Employee Unit for Linux
on System z
IBM FileNet Image Mgr Active Ed Ext 5724-R94 Per User Value
User Unit for Linux
on System z
IBM FileNet Image Mgr Active Ed Ext 5724-R94 Per User Value
User Unit
IBM FileNet Image Services Employee 5724-R95 Per User Value
Unit
IBM FileNet Image Services Ext User 5724-R95 Per User Value
Unit
IBM FileNet Image Svcs Authorized 5724-R95 Per User Value
Unit
User Value Units
Authorized User Value Unit (AUVU) license conversion table
Cumulative Minimum Maximum User Max UVUs Cumulative Cumulative
volume authorized authorized Value for each UVUs at volume
level Units per level each disc
authorized level
1 1 20 1.00000 20 20 0.0%
2 21 50 0.83333 25 45 10.0%
3 51 100 0.80000 40 85 15.0%
4 101 250 0.76666 115 200 20.0%
5 251 500 0.60000 150 350 30.0%
6 501 1,000 0.50000 250 600 40.0%
7 1,001 5,000 0.47500 1,900 2,500 50.0%
8 5,001 10,000 0.40000 2,000 4,500 55.0%
9 10,001 25,000 0.36666 5,500 10,000 60.0%
10 25,001 Infinity 0.33333 NA NA NA
Employee User Value Unit (EUVU) license conversion table
Cumula- Minimum Maximum User Max Cumula- Cumula-
tive employees employees Value UVUs tive UVUs tive
volume Units for at each vol
level per each level disc
employee level
1 1,000 2,500 1.000 2,500 2,500 0.0%
2 2,501 5,000 0.800 2,000 4,500 10.0%
3 5,001 10,000 0.700 3,500 8,000 20.0%
4 10,001 30,000 0.650 13,000 21,000 30.0%
5 30,001 50,000 0.550 11,000 32,000 36.0%
6 50,001 100,000 0.500 25,000 57,000 43.0%
7 100,001 300,000 0.465 93,000 150,000 50.0%
8 300,001 500,000 0.400 80,000 230,000 54.0%
9 500,001 1,000,000 0.360 180,000 410,000 59.0%
10 1,000,001 Infinity 0.320 NA NA NA
External User Value Unit (XUVU) license conversion table
Cumula- Minimum Maximum User Max Cumula- Cumula-
tive Ext Ext Value UVUs tive UVUs tive
volume Users Users Units for at each vol
level per Ext each level disc
User level
1 1,000 10,000 1.00000 10,000 10,000 0.0%
2 10,001 50,000 0.87500 35,000 45,000 10.0%
3 50,001 100,000 0.60000 30,000 75,000 25.0%
4 100,001 500,000 0.43750 175,000 250,000 50.0%
5 500,001 1,000,000 0.30000 150,000 400,000 60.0%
6 1,000,001 25,000,000 0.24375 5,850,000 6,250,000 75.0%
7 25,000,001 50,000,000 0.15000 3,750,000 10,000,000 80.0%
8 50,000,001 250,000,000 0.13750 27,500,000 37,500,000 85.0%
9 250,000,001 500,000,000 0.05000 12,500,000 50,000,000 90.0%
10 500,000,001 Infinity 0.05000 NA NA NA
Charge metrics definitions
User Value Unit (UVU)
UVU is the metric by which this program is licensed. UVU entitlements are based on the number of users for the given program. A Proof of Entitlement (PoE) must be obtained for the appropriate number of UVUs required for your environment as defined by the specific program terms. The UVU entitlements are specific to the program and may not be exchanged, interchanged, or aggregated with UVU entitlements of another software program. UVU licensing offers you price benefits for customers by enabling a lower cost of incremental growth of resources. To understand these benefits of UVU licensing, and to determine how many UVUs to obtain for the program, contact your IBM representative.
Cumulative volume discounting examples:
- 100 authorized users require 85 AUVUs
- 1,000 authorized users require 600 AUVUs
- 5,000 authorized users require 2,500 AUVUs
Image Services configuration example:
- Image Services AUVU price = $Y per AUVU
- 5,000 authorized users require 2,500 AUVUs
- Total price = $Y x 2,500
Passport Advantage program licenses
IBM FileNet Image Manager Active Edition
Part description Part
number
IBM FileNet Image Mgr Active Ed Add-on Ext User
FileNet Image Manager Active Ed AddOn Ext UVU Annual SW E0546LL
S&S Rnwl
FileNet Image Manager Active Ed AddOn Ext UVU Lic + SW D04JCLL
S&S 12 Mo
FileNet Image Manager Active Ed AddOn Ext UVU SW S&S D04JDLL
Reinstate 12 Mo
IBM FileNet Image Manager Active Edition
Part description Part
number
IBM FileNet Image Mgr Active Ed Employee
FileNet Image Manager Active Ed Empl UVU Annual SW S&S E054LLL
Rnwl
FileNet Image Manager Active Ed Empl UVU Lic + SW S&S D04K3LL
12 Mo
FileNet Image Manager Active Ed Empl UVU SW S&S D04K4LL
Reinstate 12 Mo
IBM FileNet Image Manager Active Edition
Part description Part
number
IBM FileNet Image Manager Active Edition Authorized
FileNet Image Manager Active Ed Auth UVU Annual SW S&S E054ULL
Rnwl
FileNet Image Manager Active Ed Auth UVU Lic + SW S&S D04KJLL
12 Mo
FileNet Image Manager Active Ed Auth UVU SW S&S D04KKLL
Reinstate 12 Mo
IBM FileNet Image Manager Active Edition
Part description Part
number
IBM FileNet Image Mgr Active Ed Add-on Employee
FileNet Image Mgr Active Ed AddOn Empl UVU Annual SW E0547LL
S&S Rnwl
FileNet Image Mgr Active Ed AddOn Empl UVU Lic + SW S&S D04JELL
12 Mo
FileNet Image Mgr Active Ed AddOn Empl UVU SW S&S D04JFLL
Reinstate 12 Mo
IBM FileNet Image Manager Active Edition
Part description Part
number
IBM FileNet Image Mgr Active Ed Ext User
FileNet Image Manager Active Ed Ext UVU Annual SW S&S E054KLL
Rnwl
FileNet Image Manager Active Ed Ext UVU Lic + SW S&S 12 D04K1LL
Mo
FileNet Image Manager Active Ed Ext UVU SW S&S D04K2LL
Reinstate 12 Mo
IBM FileNet Image Manager Active Edition
Part description Part
number
IBM FileNet Image Mgr Active Ed Add-On Authorized
FileNet Image Manager Active Ed AddOn Auth UVU Annual E0545LL
SW S&S Rnwl
FileNet Image Manager Active Ed AddOn Auth UVU Lic + SW D04JALL
S&S 12 Mo
FileNet Image Manager Active Ed AddOn Auth UVU SW S&S D04JBLL
Reinstate 12 Mo
IBM FileNet Image Services
Part description Part
number
IBM FileNet Image Services Employee
FileNet Image Services Employee UVU Annual SW S&S Rnwl E050PLL
FileNet Image Services Employee UVU Lic + SW S&S 12 Mo D04CGLL
FileNet Image Services Employee UVU SW S&S Reinstate 12 D04CHLL
Mo
IBM FileNet Image Services
Part description Part
number
IBM FileNet Image Services Ext User
FileNet Image Services Ext User UVU Annual SW S&S Rnwl E050QLL
FileNet Image Services Ext User UVU Lic + SW S&S 12 Mo D04CILL
FileNet Image Services Ext User UVU SW S&S Reinstate 12 D04CJLL
Mo
IBM FileNet Image Services
Part description Part
number
IBM FileNet Image Svcs Authorized
FileNet Image Services Authorized UVU Annual SW S&S E053KLL
Rnwl
FileNet Image Services Authorized UVU Lic + SW S&S 12 D04I3LL
Mo
FileNet Image Services Authorized UVU SW S&S Reinstate D04I4LL
12 Mo
Passport Advantage supply
Program name/description Part
number
IBM FileNet Image Mgr Act Ed V5.1.0
IBM FileNet Image Manager Active Edition V5.1 MP ML BQ02HML
Media Pack
IBM FileNet Image Manager Active Edition V5.1 BQ02UML
Multiplatform ML Media Pack
IBM FileNet Image Services V4.2.0
IBM FileNet Image Services V4.2.0 MP ML Media Pack BQ022ML
IBM FileNet Image Services V4.2.0 Multiplatform BQ02TML
Multilingual Media Pack
Passport Advantage customer: Media pack entitlement details
Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.
IBM FileNet Image Services V4.2.0
Entitled maintenance Media packs description Part
offerings description number
FileNet Image Services IBM FileNet Image Services BQ022ML
Authorized per UVU V4.2.0 MP ML Media Pack
FileNet Image Services IBM FileNet Image Services BQ02TML
Authorized per UVU V4.2.0 Multiplatform
Multilingual Media Pack
FileNet Image Services IBM FileNet Image Services BQ02TML
Employee UVU V4.2.0 Multiplatform
Multilingual Media Pack
FileNet Image Services IBM FileNet Image Services BQ022ML
Employee UVU V4.2.0 MP ML Media Pack
FileNet Image Services Ext IBM FileNet Image Services BQ022ML
User UVU V4.2.0 MP ML Media Pack
FileNet Image Services Ext IBM FileNet Image Services BQ02TML
User UVU V4.2.0 Multiplatform
Multilingual Media Pack
FileNet Image Services IBM FileNet Image Services BQ02TML
with Oracle Runtime V4.2.0 Multiplatform
Authorized per UVU Multilingual Media Pack
FileNet Image Services IBM FileNet Image Services BQ022ML
with Oracle Runtime V4.2.0 MP ML Media Pack
Authorized per UVU
IBM FileNet Image Mgr Act Ed V5.1.0
Entitled maintenance Media packs description Part
offerings description number
FileNet Image Manager IBM FileNet Image Manager BQ02UML
Active Edition Add-On Active Edition V5.1
Authorized per UVU Multiplatform ML Media
Pack
FileNet Image Manager IBM FileNet Image Manager BQ02HML
Active Edition Add-On Active Edition V5.1 MP ML
Authorized per UVU Media Pack
FileNet Image Manager IBM FileNet Image Manager BQ02HML
Active Edition Authorized Active Edition V5.1 MP ML
per UVU Media Pack
FileNet Image Manager IBM FileNet Image Manager BQ02UML
Active Edition Authorized Active Edition V5.1
per UVU Multiplatform ML Media
Pack
FileNet Image Mgr Active IBM FileNet Image Manager BQ02UML
Ed Add-on Employee UVU Active Edition V5.1
Multiplatform ML Media
Pack
FileNet Image Mgr Active IBM FileNet Image Manager BQ02HML
Ed Add-on Employee UVU Active Edition V5.1 MP ML
Media Pack
FileNet Image Mgr Active IBM FileNet Image Manager BQ02HML
Ed Add-on Ext User UVU Active Edition V5.1 MP ML
Media Pack
FileNet Image Mgr Active IBM FileNet Image Manager BQ02UML
Ed Add-on Ext User UVU Active Edition V5.1
Multiplatform ML Media
Pack
FileNet Image Mgr Active IBM FileNet Image Manager BQ02UML
Ed Employee UVU Active Edition V5.1
Multiplatform ML Media
Pack
FileNet Image Mgr Active IBM FileNet Image Manager BQ02HML
Ed Employee UVU Active Edition V5.1 MP ML
Media Pack
FileNet Image Mgr Active IBM FileNet Image Manager BQ02HML
Ed Ext User UVU Active Edition V5.1 MP ML
Media Pack
FileNet Image Mgr Active IBM FileNet Image Manager BQ02UML
Ed Ext User UVU Active Edition V5.1
Multiplatform ML Media
Pack
IBM FileNet Image Manager IBM FileNet Image Manager BQ02UML
Active Edition AddOn Active Edition V5.1
Authorized Per User Value Multiplatform ML Media
Unit for Linux™ on System z® Pack
IBM FileNet Image Manager IBM FileNet Image Manager BQ02HML
Active Edition AddOn Active Edition V5.1 MP ML
Authorized Per User Value Media Pack
Unit for Linux on System z
IBM FileNet Image Manager IBM FileNet Image Manager BQ02HML
Active Edition AddOn Active Edition V5.1 MP ML
Employee Per User Value Media Pack
Unit for Linux on System z
IBM FileNet Image Manager IBM FileNet Image Manager BQ02UML
Active Edition AddOn Active Edition V5.1
Employee Per User Value Multiplatform ML Media
Unit for Linux on System z Pack
IBM FileNet Image Manager IBM FileNet Image Manager BQ02UML
Active Edition AddOn Active Edition V5.1
External Per User Value Multiplatform ML Media
Unit for Linux on System z Pack
IBM FileNet Image Manager IBM FileNet Image Manager BQ02HML
Active Edition AddOn Active Edition V5.1 MP ML
External Per User Value Media Pack
Unit for Linux on System z
IBM FileNet Image Manager IBM FileNet Image Manager BQ02HML
Active Edition Authorized Active Edition V5.1 MP ML
Per User Value Unit for Media Pack
Linux on System z
IBM FileNet Image Manager IBM FileNet Image Manager BQ02UML
Active Edition Authorized Active Edition V5.1
Per User Value Unit for Multiplatform ML Media
Linux on System z Pack
IBM FileNet Image Manager IBM FileNet Image Manager BQ02UML
Active Edition Employee Active Edition V5.1
Per User Value Unit for Multiplatform ML Media
Linux on System z Pack
IBM FileNet Image Manager IBM FileNet Image Manager BQ02HML
Active Edition Employee Active Edition V5.1 MP ML
Per User Value Unit for Media Pack
Linux on System z
IBM FileNet Image Manager IBM FileNet Image Manager BQ02HML
Active Edition External Active Edition V5.1 MP ML
Per User Value Unit for Media Pack
Linux on System z
IBM FileNet Image Manager IBM FileNet Image Manager BQ02UML
Active Edition External Active Edition V5.1
Per User Value Unit for Multiplatform ML Media
Linux on System z Pack
Cross-platform products
Cross-platform products for use on System z
Order the part numbers that follow when the product is used for either the development of code that will be deployed on System z servers or when the product will be communicating or transferring data between a distributed server and a System z server. Otherwise order from the other set of part numbers in this announcement. This set of part numbers provides the identical supply and authorization as the other set in this announcement.
Cross-platform product for use on System z IFL engines
Order the part numbers that follow when the product is intended to run on the Linux operating system on System z IFL engines. If the product is not intended to run on the Linux operating system on System z IFL engines, order from the other set of part numbers in this announcement. This set of part numbers provides the identical supply and authorization as the other set in this announcement.
IBM FileNet Image Manager Active Edition
Part description Part
number
IBM FileNet Image Manager Active Edition Authorized
FileNet Image Mgr Act Ed Linux on System z Auth UVU Lic D09V4LL
+ SW S&S 12 Mo
FileNet Image Mgr Act Ed Linux on System z Auth UVU D09V5LL
Reinstate 12 Mo
FileNet Image Mgr Act Ed Linux on System z Empl UVU E07AFLL
Annual SW S&S Rnwl
IBM FileNet Image Manager Active Edition
Part description Part
number
IBM FileNet Image Mgr Active Ed Employee
FileNet Image Mgr Act Ed Linux on System z Empl UVU E07AKLL
Annual SW S&S Rnwl
FileNet Image Mgr Act Ed Linux on System z Empl UVU Lic D09VELL
+ SW S&S 12 Mo
FileNet Image Mgr Act Ed Linux on System z Empl UVU SW D09VFLL
S&S Reinstate 12 Mo
IBM FileNet Image Manager Active Edition
Part description Part
number
IBM FileNet Image Mgr Active Ed Ext User
FileNet Image Mgr Act Ed Linux on System z Ext UVU E07AQLL
Annual SW S&S Rnwl
FileNet Image Mgr Act Ed Linux on System z Ext UVU Lic D09VPLL
+ SW S&S 12 Mo
FileNet Image Mgr Act Ed Linux on System z Ext UVU SW D09VQLL
S&S Reinstate 12 Mo
IBM FileNet Image Manager Active Edition
Part description Part
number
IBM FileNet Image Mgr Active Ed Add-on Employee
FileNet Image Mgr AE Linux onSystem z AddOn Empl UVU E07AVLL
Annual SW S&S Rnwl
FileNet Image Mgr AE Linux onSystem z AddOn Empl UVU D09VZLL
Lic + SW S&S 12 Mo
FileNet Image Mgr AE Linux onSystem z AddOn Empl UVU SW D09W0LL
S&S Reinstate 12 Mo
IBM FileNet Image Manager Active Edition
Part description Part
number
IBM FileNet Image Mgr Active Ed Add-on Ext User
FileNet Image Mgr AE Linux onSystem z AddOn Ext UVU E07B0LL
Annual SW S&S Rnwl
FileNet Image Mgr AE Linux onSystem z AddOn Ext UVU Lic D09W7LL
+ SW S&S 12 Mo
FileNet Image Mgr AE Linux onSystem z AddOn Ext UVU SW D09WALL
S&S Reinstate 12 Mo
IBM FileNet Image Manager Active Edition
Part description Part
number
IBM FileNet Image Mgr Active Ed Add-On Authorized
FileNet Image Mgr AE Linux onSystem z AddOn Auth UVU E07ATLL
Annual SW S&S Rnwl
FileNet Image Mgr AE Linux onSystem z AddOn Auth UVU D09VVLL
Lic + SW S&S 12 Mo
FileNet Image Mgr AE Linux onSystem z AddOn Auth UVU SW D09VWLL
S&S Reinstate 12 Mo
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| Terms and conditions |
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The terms and conditions for IBM FileNet Image Services V4.2 as previously announced in Software Announcement 211-169, dated May 10, 2011, are unchanged.
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| IBM Electronic Services |
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.
The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.
The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.
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| Prices |
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The charges are unchanged by this announcement.
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| Order now |
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To order, contact your local IBM representative or your IBM Business Partner.
To identify your local IBM Business Partner or IBM representative, call 1 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.
- Phone: 800-IBM-CALL (426-2255)
- Fax: 800-2IBM-FAX (242-6329)
For IBM representative: callserv@ca.ibm.com
For IBM Business Partner: pwswna@us.ibm.com
Mail: IBM Teleweb Customer Support
ibm.com® Sales Execution Center, Americas North
3500 Steeles Ave. East, Tower 3/4
Markham, Ontario
Canada
L3R 2Z1
Reference: YE001
The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.
IBM Software Value Plus
These products are available under IBM Software Value Plus, either directly from IBM or through authorized Business Partners who invest in skills and high value solutions. IBM customers may benefit from the industry-specific or horizontal solutions, skills and expertise provided by these Business Partners.
Additions to Software Value Plus will be communicated through standard product announcements.
Questions regarding IBM Software Value Plus may be sent to AskSoftwareValueNet@us.ibm.com
Trademarks
Power Systems and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.
IBM, DB2, FileNet, Passport Advantage, Express, ValueNet, System z and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.
Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.
Other company, product, and service names may be trademarks or service marks of others.
Terms of use
IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at
For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page
