Preview: Select IBM Tivoli productsIBM United States Software Announcement 211-468
October 4, 2011
|Table of contents|
|At a glance|
IBM® Tivoli® Analytics for Service Performance:
- Learns normal operational behavior across the IT and network infrastructure
- Helps maximize early warning of service and application issues
- Can identify problems before you know to look for them
- Can detect service impacts that are not identifiable by fixed or dynamic thresholds alone
- Can reduce labor intensive manual threshold setting
- Can minimize expensive and time-consuming false alerts
- Assists with root cause analysis by indicating the most offending metrics
- Can reduce human "guess work" on which metrics to ignore or analyze
- Leverages existing investments in infrastructure monitoring and management solutions, both Tivoli and non-Tivoli
- Delivers modular design that enables quick acceptance of new data sources
IBM Tivoli Federated Identity Manager:
- Provides secure business to customer collaboration and federated access management for providers and enterprises adopting Software as a Service (SaaS) and cloud-based services
- Can improve end-user experience
- Can reduce administrative costs
- Can provide improved time to value
IBM Tivoli Federated Identity Manager Business Gateway:
- Can provide web single sign-on (SSO) capabilities and expanded token support
IBM Tivoli Unified Service Center:
- Is planned to include the delivery of request, incident, problem, change, and release processes
- Is intended to help lower costs associated with IT Service Management operations and tooling
- Is planned to include the IT Asset Management functions of procurement, inventory and software asset management
- Is planned to introduce a level of process and data integration based on the Open Service for Lifecycle Collaboration (OSLC) specification
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IBM Tivoli Analytics for Service Performance, a new analytics product, helps identify performance issues in an organization's IT and network infrastructure prior to a costly service disruption or outage. With this early detection ability, mitigating steps can be taken to help stop the issue from negatively impacting critical application or business services. Examples of this could include avoiding an outage of a key banking application or avoiding the crash of an overloaded online retail shopping site during the holiday season, either of which could potentially cost an enterprise millions of dollars per hour.
Tivoli Analytics for Service Performance utilizes performance and metric data in real time from the existing IT monitoring and performance management solutions in which an organization has invested, applying advanced analytics technologies which mathematically discover complex relationships between metrics to learn the normal operational behavior of IT and network environments. Based on this learned behavior, Tivoli Analytics for Service Performance is able to detect anomalous conditions indicative of faults and can provide a prediction of when problems will become service impacting. With this early warning, which also helps with root cause analysis by identifying the offending metrics, proper action can be taken to stop the business impacting service issue from ever occurring.
IBM Tivoli Federated Identity Manager is an access management solution that provides web and federated single sign-on (SSO) to end users across multiple applications resulting in improved user experience and reduction in administration costs. It provides:
- Federated SSO for secure information sharing across private, public, and hybrid cloud deployments. It enables central management of access, enhanced user productivity, and facilitates trust by delivering single sign-on across separately managed infrastructure domains, both within an organization and across organizations.
- Support for cloud-based application such as LotusLive, Salesforce.com, and GoogleApps by using open standards like Security Assertion Markup Language (SAML) and OpenID. Tivoli Federated Identity Manager provides an identity mediation service for cloud, Software as a Service (SaaS), and web services implementation and helps reduce administrative costs, establish trust, and facilitate compliance by managing, mapping, and propagating user identities. Tivoli Federated Identity Manager adds OAuth service provider support, an emerging open standard for authorization, which enables users to share their private resources, for example, photos, files, and contact lists stored on one site, with another site, without having to hand out their credentials.
IBM Tivoli Federated Identity Manager Business Gateway provides web SSO capabilities. While Tivoli Federated Identity Manager uses open standards to provide a smooth migration pathway to an enterprise-level application in a single, easy-to-deploy application, Tivoli Federated Identity Manager Business Gateway is built especially for small-to-midsize organizations to bring together customers, partners, and suppliers. It delivers fast time-to-market for e-business initiatives, provides a lightweight, easily deployable application for straightforward SSO needs, and provides simplified integration with online partners. It generates audit logs, and tracking and incident reports, as well as security best practices, to meet corporate and regulatory compliance policies. Tivoli Federated Identity Manager Business Gateway adds expanded token support, adding to the existing Security Assertion Markup Language (SAML) support.
IBM Tivoli Unified Service Center
Organizations rely on the service desk to keep their business systems and services available and reliable. Yet most service desks rely on a kaleidoscope of legacy and next generation siloed systems to handle service requests, incidents, problems, and changes. An increasing number of organizations are looking to break down these silos in order to reduce costs and drive a simplified, holistic view across their IT environment.
IBM intends to meet this challenge by delivering a single unified product. IBM Tivoli Unified Service Center provides an integrated end-to-end service management solution that administers and allocates all business assets for exceptional delivery and support. This planned product is intended to help lower costs, reduce complexity, and deliver faster time to value.
IBM Tivoli Unified Service Center is planned to include the delivery of request, incident, problem, change, and release processes, and help lower costs associated with IT Service Management operations and tooling. In addition, IBM intends to include in this product the IT Asset Management functions of procurement, inventory, and software asset management. Also in this offering, IBM plans to introduce a level of process and data integration based on the Open Service for Lifecycle Collaboration (OSLC) specification. This integration will be designed to pull together IBM Tivoli service desk capabilities with IBM Rational® products. This level of service desk integration with application development has the potential to speed the resolution of incidents and problems allowing improved mean time to repair.
IBM Tivoli Unified Service Center is planned to be available to both new and existing customers and delivered in multiple ways including on-premise, VM image, or Software as a Service (SaaS). The flexible delivery models are designed to provide organizations with the ability to select the model that best meets their business objectives. Regardless of the consumption model, a simplified, single install and a single maintenance stream have the potential to result in lower overall support costs for the solution.
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The hardware and software requirement for the products in this Preview announcement will be available with each of the individual product announcements, as described herein. Refer to the Reference information section for information on current product releases.
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|Planned availability date|
Previews provide insight into IBM plans and direction. Availability, prices, ordering information, and terms and conditions will be provided when the product is announced.
- First half 2012: IBM Tivoli Analytics for Service Performance
- Fourth quarter 2011: IBM Tivoli Federated Identity Manager
- Fourth quarter 2011: IBM Tivoli Federated Identity Manager Business Gateway
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IBM Tivoli Analytics for Service Performance
Business service disruptions and outages can cost enterprises millions of dollars per year. Even with large, existing investments in infrastructure monitoring and management solutions, IT organizations are often unaware of an impending service impacting issue until it is too late, due to the complexity of their IT infrastructure and the overwhelming amount of performance data being generated.
IBM Tivoli Federated Identity Manager
Collaboration within and across organization's business ecosystem, including consumers, business partners, and independently managed business units, plays a key role in the business process management initiatives motivating a move towards service-oriented architecture (SOA), Web 2.0, and even cloud adoption. As companies are extending application and service access to end users and other partners in the ecosystem, and also via cloud-based services, the potential for unauthorized data access continues to grow. Failure to manage this risk can be very expensive.
With browser-based integration and open standards, IBM Tivoli Federated Identity Manager can provide quick gains in user productivity, user experience, and a reduction in administration costs by delivering federated single sign-on (SSO). End users authenticate once, and then can seamlessly obtain access to applications and services inside and outside their network infrastructure.
IBM Tivoli Federated Identity Manager provides federated SSO capability in a way that can minimize the impact on business applications to help reduce costs and deployment timeframes for integrating applications into a collaboration infrastructure.
IBM Tivoli Federated Identity Manager Business Gateway
For small-to-medium enterprises, it delivers an entry-level federation solution based on open standards that enhances collaboration throughout a supply chain or industry ecosystem.
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|Statement of general direction|
IBM's statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM's sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion.
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For IBM Tivoli Federated Identity Manager V6.2.1 and IBM Tivoli Federated Identity Manager Business Gateway V6.2.1, refer to Software Announcement 210-159, dated May 25, 2010.
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Program number Program name 5725-E23 IBM Tivoli Analytics for Service Performance 5724-L73 IBM Tivoli Federated Identity Manager 5724-Q82 IBM Tivoli Federated Identity Manager Business Gateway 5725-E24 IBM Tivoli Unified Service Center
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|IBM Electronic Services|
IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.
The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.
The Electronic Service Agent is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.
To learn how Electronic Services can work for you, visit
IBM Global Financing
IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit
IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice. For more financing information, visit
LotusLive and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.
IBM, Tivoli and Rational are registered trademarks of IBM Corporation in the United States, other countries, or both.
Other company, product, and service names may be trademarks or service marks of others.
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