IBM TRIRIGA suite is designed to enable companies to manage financial, operational, and environmental performance to help create smarter buildings

IBM United States Software Announcement 211-447
November 1, 2011


Table of contents
Overview Overview Publications Publications
Key prerequisites Key prerequisites Technical information Technical information
Planned availability date Planned availability date Ordering information Ordering information
Description Description Terms and conditions Terms and conditions
Product positioning Product positioning Prices Prices
Program number Program number Order now Order now


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At a glance
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IBM® TRIRIGA suite delivers an integrated workplace management system comprised of business applications including prebuilt performance metrics, business controls, and process automation.

Benefits of the suite

  • Helps improve lease accounting and reduce occupancy costs using IBM TRIRIGA Real Estate Manager.
  • Helps improve project planning and accelerate project schedules using IBM TRIRIGA Capital Projects Manager.
  • Helps improve space planning and facility utilization using IBM TRIRIGA Facilities Manager.
  • Helps to accelerate service delivery and reduce cost of maintenance services using IBM TRIRIGA Workplace Operations Manager.
  • Helps reduce energy costs and achieve carbon reduction goals using IBM TRIRIGA Real Estate Environmental Sustainability Manager.

Each product within this suite can be acquired independently or combined for your specific needs.

For ordering, contact Your IBM representative or an IBM Business Partner.
For more information contact the Americas Call Centers at
800-IBM-CALL (426-2255).
 
Reference: YE001


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Overview
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Organizations must continuously optimize increasingly complex and dynamic business infrastructures in order to sustain the delivery of business value. To help achieve this, they invest significant capital and operating expense in their real estate and building infrastructure.

IBM TRIRIGA is an integrated workplace management system that can help increase an organization's ability to deliver increased business value through more streamlined business operations and environmental efficiencies.

This suite of business applications includes several products.

  • IBM TRIRIGA Real Estate Manager helps organizations manage real estate portfolio planning and returns from real estate transactions, minimize lease penalties and overpayments, and streamline lease accounting.
  • IBM TRIRIGA Capital Project Manager provides enterprise-wide project and program management including the tools that can enable more efficient delivery of capital, facility, and environmental projects.
  • IBM TRIRIGA Facility Manager assists with utilization of real estate and building infrastructure assets through the use of advanced space planning, space management, and move planning.
  • IBM TRIRIGA Workplace Operations Manager provides self-service and automated routing capabilities for preventive and corrective maintenance.
  • IBM TRIRIGA Facility Assessment can prioritize investments for capital projects and remodels to help improve the energy efficiency and extend the life of critical building equipment.
  • IBM TRIRIGA Real Estate Environmental Sustainability Manager delivers environmental sustainability software for organizations to identify resource intensive facilities and processes, analyze financial and environmental benefits of environmental sustainability investments, and automate carbon reduction actions to help reduce energy costs and achieve environmental and energy management strategies.

IBM TRIRIGA includes:

  • New language support for French, Spanish, Italian, and Brazilian Portuguese
  • New functionality to accommodate pending changes to Financial Accounting Standards Board (FASB) and International Accounting Standards Board (IASB) lease accounting rules


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Key prerequisites
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Refer to the Hardware requirements and Software requirements sections.



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Planned availability date
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  • December 2, 2011: Electronic
  • December 16, 2011: Physical media


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Description
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IBM TRIRIGA Real Estate Manager V10.2

IBM TRIRIGA Real Estate Manager provides a view of an organization's strategic and real estate objectives through portfolio plans. It is designed to streamline the implementation of these plans through integrated real estate lifecycle processes that include transaction management and real estate contract administration and accounting.

IBM TRIRIGA Facilities Manager V10.2

IBM TRIRIGA Facilities Manager helps organizations track and maintain utilization of space within their facilities. This includes density, vacancy rates, security, and proximity information, the ability to assign space to individual or multiple organizations and hold them accountable for routine and unexpected expenses. Key capabilities include analyzing historical use of space allocations and configurations for future decisions, managing moves, additions, or changes of personnel, assets, and organizations, and automatically generating and assigning projects and work tasks, and tracking the associated costs.

IBM TRIRIGA Workplace Operations Manager V10.2

IBM TRIRIGA Workplace Operations Manager helps organizations manage building assets over their lifecycle, helping reduce maintenance expenses, deliver high-quality service, and obtain high-quality service from vendors, all while the business mission and helping to determine the right renewal investment to positively impact the condition of the facility and associated assets.

IBM TRIRIGA Real Estate Environmental Sustainability Manager V10.2

IBM TRIRIGA Real Estate Environmental Sustainability Manager provides the capability to track and manage energy use and environmental performance across enterprise facilities and assets. The solution builds on the IBM TRIRIGA suite of integrated workplace management system solutions to help deliver an energy, carbon, and environmental performance management solution. The solution provides a single repository of environmental data that can be used to measure and track environmental performance and evaluate opportunities to reduce costs and improve environmental performance.

In addition to the core products listed above, IBM TRIRIGA offers a series of add-ons and adapters to increase value to organizations.

Add-ons

IBM TRIRIGA Real Estate Environment Sustainability Impact Manager V10.2

IBM TRIRIGA Real Estate Environmental Sustainability Impact Manager helps organizations achieve the benefits of an environmental sustainability strategy by supporting the implementation of the programs and projects identified and the maintenance of the improvements realized. IBM TRIRIGA Capital Projects Manager is designed to help companies implement improvement projects within a planned scope, schedule, and budget. Once projects have been implemented, IBM TRIRIGA Workplace Operations Manager is the operations and maintenance system designed to perform preventative maintenance and commissioning tasks. IBM TRIRIGA Capital Projects Manager, IBM TRIRIGA Workplace Operations Manager, IBM TRIRIGA Facilities Manager, and TRIRIGA Real Estate Manager are enhanced by IBM TRIRIGA Real Estate Environmental Sustainability Impact Manager with additional capabilities to help better respond to environmental opportunities. IBM TRIRIGA Real Estate Environmental Sustainability Manager is also extended to report performance metrics to the enterprise.

IBM TRIRIGA Workplace Performance Management Real Estate 10.2

IBM TRIRIGA Workplace Performance Management Real Estate specifically targets and measures performance of the real estate portfolio. The solution aligns business objectives with management of the real estate portfolio, analyzes the real estate holdings, and identifies appropriate actions to help improve performance.

IBM TRIRIGA Workplace Performance Management Facilities

IBM TRIRIGA Workplace Performance Management Facilities measures and balances facilities performance. Optimizing facilities performance provides a potential opportunity to improve operational efficiencies to decrease cost of operations and to improve space utilization to decrease overall total occupancy costs. The solution aligns business objectives with facilities operations, analyzes facilities operations data, and identifies actionable insights to improve the performance of workplace facilities.

IBM TRIRIGA Workplace Performance Management Operations V10.2

IBM TRIRIGA Workplace Performance Management Operations is designed to target and measure the performance of workplace maintenance and operations. The solution helps align objectives with workplace maintenance operations, analyzes workplace maintenance operations performance data, and identifies actionable insights to help improve the performance of workplace maintenance operations.

IBM TRIRIGA Workplace Performance Management Projects V10.2

IBM TRIRIGA Workplace Performance Management Projects can improve project performance by helping manage costs, reducing schedule delays, and maximizing resource utilization. The solution aligns project targets with broader business objectives, analyzes project performance vs. target, and identifies specific actions to help address areas, which are out-of-tolerance or under performing.

IBM TRIRIGA Application Builder V3.2

IBM TRIRIGA Application Builder provides you with graphical configuration tools to configure and reconfigure applications and extend application value.

IBM TRIRIGA Strategic Facility Planning V10.2

IBM TRIRIGA Strategic Facility Planning delivers advanced facilities planning capabilities to help accelerate the understanding of core business demands, simplify complex planning analysis, and streamline implementation of facilities space plans. The solution provides a portfolio planning framework, business unit forecasts, and predefined performance metrics designed to streamline the understanding of business demands and impacts on facility performance over time.

IBM TRIRIGA Facility Assessment V10.2

IBM TRIRIGA Facility Assessment provides a process for analyzing the existing and projected future condition of facilities, as well as the building systems and assets within those facilities. This process helps determine the immediate and long-term costs for the assessed building systems. It enables the organization to address the operational requirements along with required funding requirements for both deficiencies and performance improvement opportunities.

IBM TRIRIGA Workplace Reservation Manager V10.2

IBM TRIRIGA Workplace Reservation Manager offers organizations an integrated reservation solution that gives your organization access to common use resources, and provides a way to help monitor assets and services, increase utilization and efficient billing processes, and gain direct access to accurate information used to facilitate future decisions.

IBM TRIRIGA Request Central V10.2

IBM TRIRIGA Request Central provides capabilities for the management of self-service requests for products, services, moves, and reservations submitted via a web portal, or utilizing contact center for handling requests received via phone, email, or fax; access pertinent caller and service agreement information; view status reports and call statistics, available via configurable graphs and reports; define service areas, responsibilities, and service level agreement information; and route work tasks, approvals and notifications.

IBM TRIRIGA adaptors

IBM TRIRIGA CAD Integrator/Publisher 2011

IBM TRIRIGA CAD Integrator/Publisher allows you to visually manage locations, assets, people, and organizations based on floor plans and other drawings created using AutoCAD and MicroStation. TRIRIGA can turn CAD drawings into web-based images that are viewable within the TRIRIGA solution and linked to live data. And, a bi-directional link allows you to work on facility management activities either directly in the CAD application or in TRIRIGA.

IBM TRIRIGA Connector for ESRI Geographic Information System V10.2

IBM TRIRIGA Connector for ESRI Geographic Information System provides an automated bi-directional interface between TRIRIGA and ESRI, which generates visual analysis of TRIRIGA workplace operations and performance within a geographical context, such as maps.

IBM TRIRIGA Connector for Energy Star Benchmarking V10.2

IBM TRIRIGA Connector for Energy Star Benchmarking provides a direct integration to the EPA's ENERGY STAR Portfolio Manager from IBM TRIRIGA Real Estate Environmental Sustainability Manager. This integration allows energy and facility management professionals to benchmark building energy performance against other buildings with similar building and operating characteristics, assess energy management goals over time, and identify strategic opportunities for savings and recognition opportunities through a secure exchange of building and energy use information.

IBM TRIRIGA Connector for Offline Forms V3.2

IBM TRIRIGA Connector for Offline Forms is a platform technology that helps save time in gathering, storing, and distributing information between offline users and IBM TRIRIGA applications. TRIRIGA Connector for Offline Forms allows users to capture transaction data in an Excel form, and email the form to TRIRIGA or upload it to TRIRIGA once a connection is re-established.

IBM TRIRIGA Connector for Business Applications V3.2

IBM TRIRIGA Connector for Business Applications builds upon existing TRIRIGA technology to allow external systems to communicate with TRIRIGA applications. The solution provides a Web Service interface for updating or requesting information from the TRIRIGA application. This Web Service interface can use any integration middleware solution that supports the current Web Service standards and protocols.

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html

Section 508 of the US Rehabilitation Act

The IBM TRIRIGA suite of products satisfies the applicable requirements of Section 508 of the Rehabilitation Act when used in accordance with IBM's associated documentation, provided that any assistive technology with the product or products properly interoperates. A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via IBM's website

http://www.ibm.com/able/product_accessibility/index.html


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Product positioning
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IBM TRIRIGA provides unique capabilities integral to the IBM Smarter Planet™ and Smarter Planet initiative. An important component of Tivoli's Integrated Service Management strategy is to provide software, systems, and expertise to manage infrastructure, people, and processes.

Fitting into this strategy, IBM TRIRIGA delivers an integrated workplace management system comprised of business applications including prebuilt performance metrics, business controls and process automation to simplify and accelerate the management of real estate and building infrastructure across their total lifecycle.

Additionally, facility management is core to Maximo® Enterprise Asset Management. IBM TRIRIGA extends the management of the processes managed for real estate and facilities - from facility strategic planning, transaction management and lease accounting, through capital project management, space management, facility maintenance management, and environmental and energy management to asset disposition.



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Program number
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Program
number    VRM    Program name
 
5725-F26  3.2    IBM TRIRIGA Application Platform
5725-F25  10.2   IBM TRIRIGA Portfolio Data Manager
5725-F45  2011R2 IBM TRIRIGA CAD Integrator/Publisher


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Education support
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Comprehensive education for IBM Tivoli® products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.

For additional information, visit

http://www-306.ibm.com/software/tivoli/education/


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Offering Information
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Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® website

http://www.ibm.com/software/passportadvantage


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Publications
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English and national language product manuals may be downloaded from the following website

http://publib.boulder.ibm.com/infocenter/tivihelp/v3r1/index.jsp


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Technical information
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Specified operating environment

Hardware requirements

Client workstations

  • Hardware
    • 2 GHz, or higher Intel™, AMD CPU
    • 1 GB RAM
    • 75 GB (or greater) disk space
    • 100 Mbps NIC
    • 1024 x 768 (minimum) 1280 x 1024 (recommended) monitor resolution

Application server

  • Hardware
    • Two to four dedicated processors
    • 4 GB RAM per processor
    • 50 GB (or greater) disk space for IBM TRIRIGA, the Java™, Web Server components and run-time temporary space

Database server

  • Two to four dedicated processors
  • 4 GB RAM per processor
  • 50 GB (or greater) disk space for database and data
Software requirements

Client workstations

Software:

  • Microsoft™ Windows™ 7 (32 bit or 64 bit)
  • Microsoft Vista
  • Microsoft XP SP 3

Application servers

  • Oracle BEA WebLogic Server 11g Release 1
  • JBoss 5.1
  • WebSphere® Application Server V8.0
  • WebSphere Application Server V7.0.0.17 and future fix packs

Database server

  • Oracle Database 11g Enterprise Edition Release 2 11.2.0.2
  • Microsoft SQL Server Enterprise Edition 2008 R2

JDBC drivers

  • SourceForge JDBCDriver (jTDS 1.2.5)

    Note: Only required if using Microsoft SQL Server database.

Product runtimes

  • Apache Xerces 2.9.1

    Note: Only required when using WebLogic application server.

Operating systems

IBM

  • IBM AIX® V6.1 for Power®
  • IBM AIX V7.1 for Power

Hewlett Packard

  • HP-UX 11i v2 IA64 (32 bit or 64 bit)

Linux™

  • SUSE
    • SUSE Linux Enterprise Server (SLES) 10 x86 (32 bit)
    • SUSE Linux Enterprise Server (SLES) 10 x86 (64 bit)
    • SUSE Linux Enterprise Server (SLES) 11 x86 (32 bit)
    • SUSE Linux Enterprise Server (SLES) 11 x86 (64 bit)
  • Red Hat
    • Red Hat Enterprise Linux (RHEL) 4 AS/ES x86 (32 bit)
    • Red Hat Enterprise Linux (RHEL) 4 AS/ES x86 (64 bit)
    • Red Hat Enterprise Linux (RHEL) 5 Advanced Platform x86 (32 bit)
    • Red Hat Enterprise Linux (RHEL) 5 Advanced Platform x86 (64 bit)
    • Red Hat Enterprise Linux (RHEL) Server 6 x86 (32 bit)
    • Red Hat Enterprise Linux (RHEL) Server 6 x86 (64 bit)

Sun Solaris

  • Solaris 10 x86 (64 bit)
  • Solaris 10 SPARC (32 bit or 64 bit)
  • Solaris 10 x86 (32 bit)

Microsoft

  • Windows server
    • 2008 Datacenter Edition x86 (64 bit)
    • 2008 R2 Service Pack 1 Enterprise Edition x86 (64 bit)
    • 2008 R2 Service Pack 1 Datacenter Edition x86 (64 bit)
    • 2008 Enterprise Edition x86 (64 bit)
    • 2008 SP2 Enterprise Edition x86 (64 bit)
    • 2008 Enterprise Edition x86 (32 bit)
    • 2008 SP2 Datacenter Edition x86 (64 bit)
    • 2008 SP2 Enterprise Edition x86 (32 bit)
    • 2008 R2 Enterprise Edition x86 (64 bit)
    • 2008 R2 Datacenter Edition x86 (64 bit)
    • 2008 Datacenter Edition x86 (32 bit)
    • 2008 SP2 Datacenter Edition x86 (32 bit)

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Direct customer support

For technical support or assistance, contact your IBM representative or visit

http://www.ibm.com/support
Packaging

The IBM TRIRIGA products are distributed with:

  • License Information
  • International Program License Agreement
  • Quick Start Guide
  • CD-ROMs or DVDs

This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.

Security, auditability, and control

IBM TRIRIGA product family uses the security and auditability features of IBM WebSphere Application Server. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



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Software Services
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/


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Licensing metric definitions and pricing examples
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Authorized User

Authorized User is a unit of measure by which the program can be licensed. An Authorized User is a unique person who is given access to the program. The program may be installed on any number of computers or servers and each Authorized User may have simultaneous access to any number of instances of the program at one time. Licensee must obtain separate, dedicated entitlements for each Authorized User given access to the program in any manner directly or indirectly (for example, via a multiplexing program, device, or application server) through any means. An entitlement for an Authorized User is unique to that Authorized User and may not be shared, nor may it be reassigned other than for the permanent transfer of the Authorized User entitlement to another person.

Concurrent User

Concurrent User is a unit of measure by which the program can be licensed. A Concurrent User is a person who is accessing the program at any particular point in time. Regardless of whether the person is simultaneously accessing the program multiple times, the person counts only as a single Concurrent User. The program may be installed on any number of computers or servers, but licensee must obtain entitlements for the maximum number of Concurrent Users simultaneously accessing the program. Licensee must obtain an entitlement for each simultaneous Concurrent User accessing the program in any manner directly or indirectly (for example, via a multiplexing program, device, or application server) through any means.

Install

Install is a unit of measure by which the program can be licensed. An Install is an installed copy of the program on a physical or virtual disk made available to be executed on a computer. Licensee must obtain an entitlement for each Install of the program.

Standby or backup systems

For programs running or resident on backup machines, IBM defines three types of situations: cold, warm and hot. In cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire other licenses or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if running at another enterprise's location.

As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes.

Cold: A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There typically is no additional charge for this copy.

Warm: A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There typically is no additional charge for this copy.

Hot: A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlement(s) for this copy and there will generally be an additional charge.

Doing work includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data, or other resources (for example, active linking with another machine, program, database or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switchover between programs, databases, or other resources to occur.

Pricing examples

IBM TRIRIGA Application Platform and the following core solutions are all licensed per Concurrent User:

  • IBM TRIRIGA Real Estate Manager
  • IBM TRIRIGA Facilities Manager
  • IBM TRIRIGA Workplace Operations Manager
  • IBM TRIRIGA Capital Projects Manager
  • IBM TRIRIGA Portfolio Data Manager
  • IBM TRIRIGA Real Estate Environmental Sustainability Manager

IBM TRIRIGA Workplace Performance Management Real Estate is used as a product add-on in combination with core product IBM TRIRIGA Real Estate Manager. This product add-on is licensed per Install only.

IBM TRIRIGA Workplace Performance Management Facilities and IBM TRIRIGA Strategic Facility Planning are used as product add-ons in combination with core product IBM TRIRIGA Facilities Manager. These product add-ons are licensed per Install only.

IBM TRIRIGA Workplace Performance Management Operations is used as a product add-on in combination with core product IBM TRIRIGA Workplace Operations Manager. This product add-on is licensed per Install only.

IBM TRIRIGA Facility Assessment is used as a product add-on in combination with core product IBM TRIRIGA Workplace Operations Manager. This product add-on is licensed per Concurrent User only.

IBM TRIRIGA Workplace Performance Management Projects is used as a product add-on in combination with core product IBM TRIRIGA Capital Projects Manager. This product add-on is licensed per Install only.

IBM TRIRIGA Real Estate Environmental Sustainability Impact Manager is used as a product add-on in combination with core product IBM TRIRIGA Real Estate Environmental Sustainability Manager. This product add-on is licensed per Install only.

IBM TRIRIGA Request Central is commonly used as a product combination add-on in combination with core products IBM TRIRIGA Facilities Manager, and IBM TRIRIGA Workplace Operations Manager, but may be used as a product combination add-on in combination with IBM TRIRIGA Real Estate Manager, IBM TRIRIGA Capital Projects Manager and IBM TRIRIGA Portfolio Data Manager. IBM TRIRIGA Request Central is licensed per Concurrent User only.

IBM TRIRIGA Workplace Reservation Manager is commonly used as a product combination add-on in combination with core products IBM TRIRIGA Facilities Manager and IBM TRIRIGA Workplace Operations Manager, but may be used as a product combination add-on in combination with IBM TRIRIGA Real Estate Manager, IBM TRIRIGA Capital Projects Manager, and IBM TRIRIGA Portfolio Data Manager. IBM TRIRIGA Request Central is licensed per Authorized User only.

IBM TRIRIGA Application Builder is used as a product add-on in combination with any of the core products: IBM TRIRIGA Real Estate Manager, IBM TRIRIGA Facilities Manager, IBM TRIRIGA Workplace Operations Manager, IBM TRIRIGA Capital Projects Manager, IBM TRIRIGA Portfolio Data Manager, and IBM TRIRIGA Real Estate Environmental Sustainability Manager. This product add-on is licensed per Authorized User only.

IBM TRIRIGA Connector for Offline Forms is licensed per Concurrent User only and is used as an adaptor to any of the core products: IBM TRIRIGA Real Estate Manager, IBM TRIRIGA Facilities Manager, IBM TRIRIGA Workplace Operations Manager, IBM TRIRIGA Capital Projects Manager, IBM TRIRIGA Portfolio Data Manager, and IBM TRIRIGA Real Estate Environmental Sustainability Manager.

IBM TRIRIGA Connector for Business Applications, IBM TRIRIGA Connector for SAP Business Objects, and IBM TRIRIGA Connector for ESRI Geographic Information System are licensed per Install and used as adaptors to any of the core products: IBM TRIRIGA Real Estate Manager, IBM TRIRIGA Facilities Manager, IBM TRIRIGA Workplace Operations Manager, IBM TRIRIGA Capital Projects Manager, IBM TRIRIGA Portfolio Data Manager, and IBM TRIRIGA Real Estate Environmental Sustainability Manager.

IBM TRIRIGA CAD Integrator/Publisher is licensed per Authorized User only and is used as an adaptor to IBM TRIRIGA Facilities Manager.

IBM TRIRIGA Connector for Energy Star Benchmarking is licensed per Install and is used as an adaptor to IBM TRIRIGA Real Estate Environmental Sustainability Manager.

If a customer has one application server that handles traffic for real-time usage by the end user, one backup application server, one process server that handles asynchronous workload processing, and one backup process server, the following licensing scheme applies:

                            Quantity          License
                            in customer       entitlements
Pricing metric              environment       required
 
Installs                    4                 4

If a customer has 100 concurrent users who require access, the following licensing scheme applies:

                            Quantity          License
                            in customer       entitlements
Pricing metric              environment       required
 
Concurrent Users            100               100

If a customer has 100 authorized users who require access, the following licensing scheme applies:

                            Quantity          License
                            in customer       entitlements
Pricing metric              environment       required
 
Authorized Users            100               100

If a customer has 100 authorized and 100 concurrent users who require access, the following licensing scheme applies:

                            Quantity          License
                            in customer       entitlements
Pricing metric              environment       required
 
Authorized Users            100               100
Concurrent Users            100               100


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Ordering information
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This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product group: TRIRIGA Portfolio
Product name: IBM TRIRIGA Portfolio Data Manager
Product category: TRIRIGA Portfolio
 
Product group: TRIRIGA Portfolio
Product name: IBM TRIRIGA CAD Integrator/Publisher
Product category: TRIRIGA Portfolio
 
Product group: TRIRIGA Platform
Product name: IBM TRIRIGA Application Platform
Product category: TRIRIGA Platform

Current licensees

New licensees

Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Basic license

Ordering information for Passport Advantage

Passport Advantage allows you to have a common anniversary date Software Subscription and Support (SW S&S) renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of Software Subscription and Support (also referred to as Software Maintenance). Software Subscription and Support in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Subscription and Support (Software Maintenance) will renew at the common anniversary date for twelve full months of Software Subscription and Support (Software Maintenance).

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Support Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Subscription and Support (Software Maintenance).

The quantity to be specified for the Passport Advantage part numbers in the following table is per required number of Resource Value Units. To order for Passport Advantage, specify the desired part number and quantity.

Program
number    VRM    Program name
 
5725-F25  10.2   IBM TRIRIGA Portfolio Data Manager
 
Part number    Description
 
D0N6HLL        TRIRIGA PORTFOLIO DATA MGR CONC USR LIC + SW S&S 12 MO
D0N6ILL        TRIRIGA PORTFOLIO DATA MGR CONC USR SW S&S REINSTATE 12 MO
E0D9JLL        TRIRIGA PORTFOLIO DATA MGR CONC USR ANNUAL SW S&S RNWL
 
D0N6JLL        TRIRIGA REAL ESTATE MGR CONC USR LIC + SW S&S 12 MO
D0N6KLL        TRIRIGA REAL ESTATE MGR CONC USR SW S&S REINSTATE 12 MO
E0D9KLL        TRIRIGA REAL ESTATE MGR CONC USR ANNUAL SW S&S RNWL
 
D0N6LLL        TRIRIGA WPM® FOR REAL ESTATE INST LIC + SW S&S 12 MO
D0N6MLL        TRIRIGA WPM FOR REAL ESTATE INST SW S&S REINSTATE 12 MO
E0D9LLL        TRIRIGA WPM FOR REAL ESTATE INST ANNUAL SW S&S RNWL
D0N6BLL        TRIRIGA WPM REAL ESTATE NP INST LIC + SW S&S 12 MO
D0N6CLL        TRIRIGA WPM REAL ESTATE NP INST SW S&S REINSTATE 12 MO
E0D9GLL        TRIRIGA WPM REAL ESTATE NP INST ANNUAL SW S&S RNWL
 
D0N6NLL        TRIRIGA FACILITIES MGR CONC USR LIC + SW S&S 12 MO
D0N6PLL        TRIRIGA FACILITIES MGR CONC USR SW S&S REINSTATE 12 MO
E0D9MLL        TRIRIGA FACILITIES MGR CONC USR ANNUAL SW S&S RNWL
 
D0N6SLL        TRIRIGA WPM FACILITIES INST LIC + SW S&S 12 MO
D0N6TLL        TRIRIGA WPM FACILITIES INST SW S&S REINSTATE 12 MO
E0D9PLL        TRIRIGA WPM FACILITIES INST ANNUAL SW S&S RNWL
D0N74LL        TRIRIGA WPM FACILITIES NO-PROD INST LIC + SW S&S 12 MO
D0N75LL        TRIRIGA WPM FACILITIES NO-PROD INST SW S&S REINSTATE 12 MO
E0D9VLL        TRIRIGA WPM FACILITIES NO-PROD INST ANNUAL SW S&S RNWL
 
D0N6ULL        TRIRIGA WORKPLACE OPS MGR CONC USR LIC + SW S&S 12 MO
D0N6VLL        TRIRIGA WORKPLACE OPS MGR CONC USR SW S&S REINSTATE 12 MO
E0D9QLL        TRIRIGA WORKPLACE OPS MGR CONC USR ANNUAL SW S&S RNWL
 
D0N6WLL        TRIRIGA WPM OPERATIONS INST LIC + SW S&S 12 MO
D0N6XLL        TRIRIGA WPM OPERATIONS INST SW S&S REINSTATE 12 MO
E0D9RLL        TRIRIGA WPM OPERATIONS INST ANNUAL SW S&S RNWL
D0N6YLL        TRIRIGA WPM OPERATIONS NONPROD INST LIC + SW S&S 12 MO
D0N6ZLL        TRIRIGA WPM OPERATIONS NONPROD INST SW S&S REINSTATE 12 MO
E0D9SLL        TRIRIGA WPM OPERATIONS NONPROD INST ANNUAL SW S&S RNWL
 
D0N70LL        TRIRIGA CAPITAL PROJ MGR CONC USR LIC + SW S&S 12 MO
D0N71LL        TRIRIGA CAPITAL PROJ MGR CONC USR SW S&S REINSTATE 12 MO
E0D9TLL        TRIRIGA CAPITAL PROJ MGR CONC USR ANNUAL SW S&S RNWL
 
D0N72LL        TRIRIGA WPM PROJECTS INST LIC + SW S&S 12 MO
D0N73LL        TRIRIGA WPM PROJECTS INST SW S&S REINSTATE 12 MO
E0D9ULL        TRIRIGA WPM PROJECTS INST ANNUAL SW S&S RNWL
D0N6DLL        TRIRIGA WPM PROJECTS INST NON-PROD LIC + SW S&S 12 MO
D0N6ELL        TRIRIGA WPM PROJECTS INST NON-PROD SW S&S REINSTATE 12 MO
E0D9HLL        TRIRIGA WPM PROJECTS INST NON-PROD ANNUAL SW S&S RNWL
 
D0N6QLL        TRIRIGA STRATEGIC FAC PLANNING INST LIC + SW S&S 12 MO
D0N6RLL        TRIRIGA STRATEGIC FAC PLANNING INST SW S&S REINSTATE 12 MO
E0D9NLL        TRIRIGA STRATEGIC FAC PLANNING INST ANNUAL SW S&S RNWL
D0N69LL        TRIRIGA STRATEGIC FAC PLANNINGNPINS LIC + SW S&S 12 MO
D0N6ALL        TRIRIGA STRATEGIC FAC PLANNINGNPINS SW S&S REINSTATE 12 MO
E0D9FLL        TRIRIGA STRATEGIC FAC PLANNINGNPINS ANNUAL SW S&S RNWL
 
D0N63LL        TRIRIGA FAC ASSESSMENT CONC USR LIC + SW S&S 12 MO
D0N64LL        TRIRIGA FAC ASSESSMENT CONC USR SW S&S REINSTATE 12 MO
E0D9CLL        TRIRIGA FAC ASSESSMENT CONC USR ANNUAL SW S&S RNWL
 
D0N5PLL        TRIRIGA RE ENVSUSTAIN IMPACTMGR INS LIC + SW S&S 12 MO
D0N5QLL        TRIRIGA RE ENVSUSTAIN IMPACTMGR INS SW S&S REINSTATE 12 MO
E0D95LL        TRIRIGA RE ENVSUSTAIN IMPACTMGR INS ANNUAL SW S&S RNWL
D0N5RLL        TRIRIGA RE ENVSUSTAIN IMPMGR NPINST LIC + SW S&S 12 MO
D0N5SLL        TRIRIGA RE ENVSUSTAIN IMPMGR NPINST SW S&S REINSTATE 12 MO
E0D96LL        TRIRIGA RE ENVSUSTAIN IMPMGR NPINST ANNUAL SW S&S RNWL
 
D0N5MLL        TRIRIGA WORKPLACE RES MGR AUTH USR LIC + SW S&S 12 MO
D0N5NLL        TRIRIGA WORKPLACE RES MGR AUTH USR SW S&S REINSTATE 12 MO
E0D94LL        TRIRIGA WORKPLACE RES MGR AUTH USR ANNUAL SW S&S RNWL
 
D0N5ILL        TRIRIGA REQUEST CENTRAL CONC USR LIC + SW S&S 12 MO
D0N5JLL        TRIRIGA REQUEST CENTRAL CONC USR SW S&S REINSTATE 12 MO
E0D92LL        TRIRIGA REQUEST CENTRAL CONC USR ANNUAL SW S&S RNWL
 
D0N5TLL        TRIRIGA CONNECTOR FOR ESRI GIS INST LIC + SW S&S 12 MO
D0N5ULL        TRIRIGA CONNECTOR FOR ESRI GIS INST SW S&S REINSTATE 12 MO
E0D97LL        TRIRIGA CONNECTOR FOR ESRI GIS INST ANNUAL SW S&S RNWL
 
D0N67LL        TRIRIGA CONN ENERGYSTAR BM INST LIC + SW S&S 12 MO
D0N68LL        TRIRIGA CONN ENERGYSTAR BM INST SW S&S REINSTATE 12 MO
E0D9ELL        TRIRIGA CONN ENERGYSTAR BM INST ANNUAL SW S&S RNWL
D0N5XLL        TRIRIGA CONN ENERGYSTAR BM NP INST LIC + SW S&S 12 MO
D0N5YLL        TRIRIGA CONN ENERGYSTAR BM NP INST SW S&S REINSTATE 12 MO
E0D99LL        TRIRIGA CONN ENERGYSTAR BM NP INST ANNUAL SW S&S RNWL
 
D0N5KLL        TRIRIGA RE ENVISUSTAIN MGR CU LIC + SW S&S 12 MO
D0N5LLL        TRIRIGA RE ENVISUSTAIN MGR CU SW S&S REINSTATE 12 MO
E0D93LL        TRIRIGA RE ENVISUSTAIN MGR CU ANNUAL SW S&S RNWL
Program
number    VRM    Program name
 
5725-F26  3.2    IBM TRIRIGA Application Platform
 
Part number    Description
 
D0N5VLL        TRIRIGA APPLICATION PLATFORM CONC USR LIC + SW S&S 12 MO
D0N5WLL        TRIRIGA APPLICATION PLATFORM CONC USR SW S&S REINSTATE
E0D98LL        TRIRIGA APPLICATION PLATFORM CONC USR ANNUAL SW S&S RNWL
 
RNWL1LL        TRIRIGA OFFLINE FORMS CONC USR LIC + SW S&S 12 MO
D0N62LL        TRIRIGA OFFLINE FORMS CONC USR SW S&S REINSTATE 12 MO
E0D9BLL        TRIRIGA OFFLINE FORMS CONC USR ANNUAL SW S&S RNWL
 
D0N65LL        TRIRIGA APP BUILDER AUTH USR LIC + SW S&S 12 MO
D0N66LL        TRIRIGA APP BUILDER AUTH USR SW S&S REINSTATE 12 MO
E0D9DLL        TRIRIGA APP BUILDER AUTH USR ANNUAL SW S&S RNWL
 
D0N6FLL        TRIRIGA CONNECTOR BUS APPS INST LIC + SW S&S 12 MO
D0N6GLL        TRIRIGA CONNECTOR BUS APPS INST SW S&S REINSTATE 12 MO
E0D9ILL        TRIRIGA CONNECTOR BUS APPS INST ANNUAL SW S&S RNWL
D0N76LL        TRIRIGA CONNECTOR BUS APPS NP INST LIC + SW S&S 12 MO
D0N77LL        TRIRIGA CONNECTOR BUS APPS NP INST SW S&S REINSTATE 12 MO
E0D9WLL        TRIRIGA CONNECTOR BUS APPS NP INST ANNUAL SW S&S RNWL
Program
number    VRM    Program name
 
5725-F45 2011R2  IBM TRIRIGA CAD Integrator/Publisher
 
D0N5ZLL TRIRIGA CAD INTEGRATOR/PUBLISHER AU LIC + SW S&S 12 MO
D0N60LL TRIRIGA CAD INTEGRATOR/PUBLISHER AU SW S&S REINSTATE 12 MO
E0D9ALL TRIRIGA CAD INTEGRATOR/PUBLISHER AU ANNUAL SW S&S RNWL

To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:

Part number   Description
 
BN00IML       IBM TRIRIGA Portfolio Data Manager V 10.2 Multiplatform
              Multilingual Media Pack
 
BN00JML       IBM TRIRIGA Real Estate Manager V10.2 Multiplatform
              Multilingual Media Pack
 
BN00KML       IBM TRIRIGA Workplace Performance Management Real Estate
              V10.2 Multiplatform Multilingual Media Pack
 
BN01DML       IBM TRIRIGA Workplace Performance Management Real
              Estate for Non-Production Environment
              V10.2 Multiplatform Multilingual Media Pack
 
BN00MML       IBM TRIRIGA Facilities Manager V10.2 Multiplatform
              Multilingual Media Pack
 
BN00NML       IBM TRIRIGA Workplace Performance Management Facilities
              V10.2 Multiplatform Multilingual Media Pack
 
BN01EML       IBM TRIRIGA Workplace Performance Management Facilities
              Non-Production Environment V10.2 Multiplatform Multilingual
              Media Pack
 
BN00QML       IBM TRIRIGA Workplace Operations Manager V10.2
              Multiplatform Multilingual Media Pack
 
BN00RML       IBM TRIRIGA Workplace Performance Management Operations
              V10.2 Multiplatform Multilingual Media Pack
 
BN01FML       IBM TRIRIGA Workplace Performance Management Operations for
              Non-Production Environment V10.2 Multiplatform Multilingual
              Media Pack
 
BN00TML       IBM TRIRIGA Capital Projects Manager V10.2
              Multiplatform Multilingual Media Pack
 
BN00UML       IBM TRIRIGA Workplace Performance Management Projects
              V10.2 Multiplatform Multilingual Media Pack
 
BN01GML       IBM TRIRIGA Workplace Performance Management Projects for
              Non-Production Environment V10.2 Multiplatform Multilingual
              Media Pack
 
BN00WML       IBM TRIRIGA Strategic Facility Planning V10.2
              Multiplatform Multilingual Media Pack
 
BN01HML       IBM TRIRIGA Strategic Facility Planning for Non-Production
              Environment V10.2 Multiplatform Multilingual Media Pack
 
BN00YML       IBM TRIRIGA Facility Assessment V10.2 Multiplatform
              Multilingual Media Pack
 
BN00ZML       IBM TRIRIGA Real Estate Environmental Sustainability
              Impact Manager V10.2 Multiplatform Multilingual Media Pack
 
BN01IML       IBM TRIRIGA Real Estate Environmental Sustainability Impact
              Manager for Non-Production Environment V10.2
              Multiplatform Multilingual Media Pack
 
BN011ML       IBM TRIRIGA Workplace Reservation Manager V10.2
              Multiplatform Multilingual Media Pack
 
BN012ML       IBM TRIRIGA Request Central V10.2 Multiplatform
              Multilingual Media Pack
 
BN013ML       IBM TRIRIGA Connector for ESRI Geographic Information
              System V10.2 Multiplatform Multilingual Media Pack
 
BN014ML       IBM TRIRIGA Connector for Energy Star Benchmarking
              V10.2 Multiplatform Multilingual Media Pack
 
BN01JML       IBM TRIRIGA Connector for Energy Star Benchmarking for
              Non-Production Environment V10.2 Multiplatform Multilingual
              Media Pack
 
BN016ML       IBM TRIRIGA Real Estate Environmental Sustainability
              Manager V10.2 Multiplatform Multilingual Media Pack
 
BN017ML       IBM TRIRIGA CAD Integrator/Publisher V2011r2
              Multiplatform Multilingual Media Pack
 
BN018ML       IBM TRIRIGA Application Platform V3.2 Multiplatform
              Multilingual Media Pack
 
BN019ML       IBM TRIRIGA Connector for Offline Forms V3.2
              Multiplatform Multilingual Media Pack
 
BN01AML       IBM TRIRIGA Application Builder V3.2 Multiplatform
              Multilingual Media Pack
 
BN01BML       IBM TRIRIGA Connector for Business Applications
              V3.2 Multiplatform Multilingual Media Pack
 
BN01KML       IBM TRIRIGA Connector for Business Applications for
              Non-Production Environment V3.2 Multiplatform Multilingual
              Media Pack

The IBM TRIRIGA programs are also available, via Web download, from Passport Advantage.



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Terms and conditions
Bottom rule

The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information form number
  • L-LSC0-8LUH4P - IBM TRIRIGA Portfolio Data Manager V10.2
  • L-LSCO-8LUHTK - IBM TRIRIGA CAD Integrator/Publisher V2011
  • L-LSCO-8KZKPZ - IBM TRIRIGA Application Platform V3.2

The program's License Information will be available for review on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product version or release will be available for a minimum of five years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Other terms
Volume orders (IVO)

No

IBM International Passport Advantage Agreement
Passport Advantage applies

Yes, and through the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
Usage restriction

Yes

Software Subscription and Support applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express®. Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
IBM Operational Support Services - SoftwareXcel

No

System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable.



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IBM Electronic Services
Bottom rule

IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.

To learn how Electronic Services can work for you, visit

http://www.ibm.com/support/electronic


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Top rule
Prices
Bottom rule

Information on charges is available at website

http://www.ibm.com/support

In the Electronic tools category, select the option for Purchase/upgrade tools.

Passport Advantage

For Passport Advantage and charges, contact your IBM representative or your authorized IBM Business Partner. Additional information is also available at

http://www.ibm.com/software/passportadvantage

Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller

Authorization to resell IBM software products is achieved at the Reseller Authorization Group level. You must be authorized in the Tivoli Enterprise Asset Management group to sell these products. To register an opportunity for this product in the Global Partner Portal, you may use Product Family - Software: Tivoli Enterprise Asset Mgmt. For information on how to become an Authorized Business Partner in IBM Software Value Plus, go to the following website

https://www-304.ibm.com/partnerworld/wps/servlet/ContentHandler/svp


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Order now
Bottom rule

To order, contact your local IBM representative or your IBM Business Partner.

To identify your local IBM Business Partner or IBM representative, call 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.

Phone:     800-IBM-CALL (426-2255)
Fax:       800-2IBM-FAX (242-6329)

For IBM representative: callserv@ca.ibm.com


For IBM Business Partner: pwswna@us.ibm.com
 
Mail:      IBM Teleweb Customer Support
           ibm.com® Sales Execution Center, Americas North
           3500 Steeles Ave. East, Tower 3/4
           Markham, Ontario
           Canada  L3R 2Z1
 
Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

Smarter Planet and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, Maximo, Tivoli, Passport Advantage, WebSphere, AIX, Express and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Intel is a trademark of Intel Corporation or its subsidiaries in the United States and other countries.

Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

Terms of use