IBM Tivoli Business Service Manager V6.1 and IBM Tivoli Netcool/Impact V6.1 can help business and operations personnel understand the complex relationships between business services and supporting technology

IBM United States Software Announcement 211-444
October 4, 2011


Table of contents
Overview Overview Publications Publications
Key prerequisites Key prerequisites Technical information Technical information
Planned availability date Planned availability date Ordering information Ordering information
Description Description Terms and conditions Terms and conditions
Program number Program number Prices Prices


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At a glance
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IBM® Tivoli® Business Service Manager V6.1 can help business and operations personnel understand the complex relationships between business services and supporting technology. Tivoli Business Service Manager allows organizations to:

  • Track critical business and operational indicators
  • Create and maintain accurate service models
  • Identify service failures and degradations
  • Prioritize IT response based on business impact

IBM Tivoli Netcool/Impact V6.1 enables you to:

  • Leverage context-driven correlation to help reduce symptomatic events and incident tickets, and prioritize response based on business impact
  • Access and display intelligence from across multiple support tools in a single, integrated web interface, in context, for improved event, incident and problem handling
  • Help maximize productivity with a common platform for universal access to real-time data, events and changes
  • Execute automated actions directly from any event, incident, problem or operator view, in context, or drive run-book automations to help improve staff productivity and process efficiency


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Top rule
Overview
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IBM Tivoli Business Service Management V6.1 and IBM Tivoli Business Service Manager for the Enterprise V6.1 provide targeted service visibility and intelligence through real-time business and operational dashboards. Line-of-business and operations executives, managers, and staff gain the visibility to gauge how the business is actually delivering against defined revenue, growth, and operational objectives.

IBM Tivoli Business Service Manager V6.1, available for distributed systems, provides business and operational audiences with the visibility needed to directly manage against service objectives, including real-time tracking of key performance indicators (KPIs) and service level agreements (SLAs), service impact and root cause analysis, and automated service modeling - all in targeted business and operational dashboards.

IBM Tivoli Business Service Manager for the Enterprise V6.1, available for distributed or IBM z/OS® (IBM mainframe) systems, helps business and operations personnel understand the full end-to-end complex relationships between business services and supporting technology.

IBM Tivoli Netcool/Impact V6.1 streamlines event and alert management, business service management, and incident and problem management by providing context-driven correlation, intelligence, and automations. With Tivoli Netcool/Impact V6.1, you can:

  • Leverage context-driven correlation to help reduce symptomatic events and incident tickets, and prioritize response based on business impact
  • Access and display intelligence from across multiple support tools in a single, integrated web interface, in context, for improved event, incident, and problem handling
  • Help maximize productivity with a common platform for universal access to real-time data, events, and changes
  • Execute automated actions directly from any event, incident, problem, or operator view, in context, or drive run-book automations to help improve staff productivity and process efficiency


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Key prerequisites
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Refer to the Technical information section.



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Planned availability date
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  • October 31, 2011: Electronic software delivery
  • November 18, 2011: Physical software delivery


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Description
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IBM Tivoli Business Service Manager V6.1 and IBM Tivoli Business Service Manager for the Enterprise V6.1 illustrate very clearly one of the ways that IBM Tivoli solutions can help you achieve enhanced visibility, control, and automation. Consider that visibility in this context means, essentially, seeing the business - how well or badly the infrastructure is delivering on business objectives. Tivoli Business Service Manager not only delivers visibility of this kind, but also, thanks to extensive cross-solution integration capabilities, can inform the other two areas - enhanced control and automation - in the ways to help your organization achieve a superior overall outcome.

Important new key features for V6.1:

  • Enhanced user interface (UI) with self-service dashboard capabilities
    • Drag-and-drop dashboard creation with free form page layout
    • Portlet palette and catalogue support for simplified content selection
    • Widget builder support including hover preview and save to palette
    • Customization of look and feel - logos, titles, colors
    • Ability to remove portlet padding and title bars to maximize screen real estate
    • Improved export and import capability for UI customization
    • Simplified security administration with ability to manage by roles
  • Impact integration
    • Enhanced data access and automation with integrated Tivoli Netcool/Impact
    • Common UI in IBM Tivoli Integrated Portal (TIP)
    • Common Administration of policies, data sources, services
  • Service model creation
    • Automated rule-based service model composition
    • Resource enrichment capability with impact policies
  • Enhanced reporting
    • IBM Tivoli Common Reporting (TCR) V2.1 including Cognos® metadata model
    • Data abstraction and modeling simplifies report creation and customization
    • Simplified report editing and ad-hoc reporting
  • Infrastructure updates
    • Update UI built on TIP V2.2
    • Export and import of configuration data from development to production systems
    • 64-bit platform support
    • DB2® replacement of the PostgreSQL back end database
  • Integration
    • Tivoli Application Dependency Discovery Manager integration enhancements for performance, data integrity, and customization
    • Virtualization, green energy, and IBM Director solutions
    • Continued cadence with Tivoli Event Pump for z/OS

IBM Tivoli Netcool/Impact V6.1

IBM Tivoli Netcool/Impact provides a flexible, dynamic, common platform for real-time data access that can more easily circumvent traditional organizational boundaries. Armed with data from virtually any data source, administrators can correlate, calculate, enrich, deliver, visualize, and perform a wide range of automated actions.

IBM Tivoli Netcool/Impact offers an advanced policy engine that allows administrators to define exactly what actions should be taken and when. These actions can include adding business context to events, business impact analysis, advanced event correlation, calculation of key performance indicators (KPIs), notification and escalation, and virtually any custom data manipulation and action. In addition, a customizable web-based operator view virtualizes multiple data stores, providing a single point from which to view and act on distributed data. As a result, it can integrate more seamlessly with your trusted data sources or configuration management database (CMDB) in support of IT Infrastructure Library® (ITIL®) or enhanced Telecom Operations Map (eTOM) processes and best practices.

In the past, establishing a single data management platform often meant "ripping and replacing" existing tools, restructuring departmental processes, and allocating valuable resources for integration and migration. Tivoli Netcool/Impact helps render those steps obsolete. It allows you to more quickly access and leverage data in existing data stores and utilize a simpler metadata access layer across them. In doing so, it allows for a single, virtualized data store and more flexible data use. By leveraging data where it resides, Tivoli Netcool/Impact helps preserve the ownership and control of the original data content and helps organizations avoid security issues related to accessing this data - all while helping to improve productivity.

Accessibility by people with disabilities

A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html


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Program number
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Program
number    VRM  Program name

5724-C51  6.1  IBM Tivoli Business Service Manager
5725-C55  6.1  IBM Tivoli Business Service Manager for the Enterprise
5724-S43  6.1  IBM Tivoli Netcool/Impact


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Education support
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Comprehensive education for IBM Tivoli products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.

For additional information, visit

http://www-306.ibm.com/software/tivoli/education/


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Offering Information
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Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® website

http://www.ibm.com/software/passportadvantage


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Publications
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No publications are shipped with this program.

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge, where IBM does business.



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Technical information
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Specified operating environment

Hardware and Software requirements

Hardware and software requirements for IBM Tivoli Business Service Manager V6.1 or IBM Tivoli Business Service Manager for the Enterprise V6.1 are available at

http://publib.boulder.ibm.com/infocenter/tivihelp/v3r1/topic/com.ibm.tivoli.itbsm.doc/welcome.htm

Hardware and software requirements for IBM Tivoli Netcool/Impact V6.1 are available at

http://publib.boulder.ibm.com/infocenter/tivihelp/v8r1/topic/com.ibm.tivoli.tabsmimpact.doc/welcome.htm

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Direct customer support

For technical support or assistance, contact your IBM representative or visit

http://www.ibm.com/support
Packaging

IBM Tivoli Business Service Manager V6.1 is distributed with:

  • International Program License Agreement (Z125-3301)
  • License Information document
  • DVD media (for Passport Advantage)
  • Publications (refer to the Publications section)

IBM Tivoli Business Service Manager for the Enterprise V6.1 is distributed with:

  • International Program License Agreement (Z125-3301)
  • License Information document
  • DVD media (for Passport Advantage)
  • Publications (refer to the Publications section)

IBM Tivoli Netcool/Impact V6.1 is distributed with:

  • International Program License Agreement (Z125-3301)
  • License Information document
  • DVD media (for Passport Advantage)
  • Publications (refer to the Publications section)

These programs, when downloaded from a website, contain the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.

Security, auditability, and control

IBM Tivoli Business Service Manager V6.1, IBM Tivoli Business Service Manager for the Enterprise V6.1, and IBM Tivoli Netcool/Impact V6.1 uses the security and auditability features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



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Software Services
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/


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Licensing metric definitions and pricing examples
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Licensing metric definitions

Install

Install is a unit of measure by which the program can be licensed. An Install is an installed copy of the program on a physical or virtual disk made available to be executed on a computer. Licensee must obtain an entitlement for each install of the program.

Resource Value Unit (RVU)

RVU is a unit of measure by which the program can be licensed. RVU Proofs of Entitlement (PoEs) are based on the number of units of a specific resource used or managed by the program. Licensee must obtain sufficient entitlements for the number of RVUs required for licensee's environment for the specific resources as specified in the table below. RVU entitlements are specific to the program and the type of resource and may not be exchanged, interchanged, or aggregated with RVU entitlements of another program or resource.

Instead of the entitlements required for the resources used by the program directly, licensee must obtain entitlements for this program sufficient to cover the resources managed by the program.

Pricing examples

Pricing example for IBM Tivoli Business Service Manager

IBM Tivoli Business Service Manager is priced per install and per tier RVU. Each physical site is considered a single install of Tivoli Business Services Manager.

Base per install - per physical site, production, hot standby, non-production are each considered a single install. The number of base per install components required are the same regardless of how many components of the bundle are being licensed.

RVU per tier is described below. Volume scaling is applied to tiers as indicated below per specific Volume Unit Exhibit (VUE).

Tier 1 devices per Resource Value Unit - The following probes or devices are considered Tier 1. The number of Resource Value Units required is based on VUE002 Table B below.

This is counted by the number of end devices monitored via:

  • SNMP traps
  • Syslog messages
  • Syslogd messages
  • BMC Patrol per processor
  • TL1
  • Ping
  • ISS SiteProtector™

And the number of:

  • Oracle Tables monitored
  • HTTPD Common Log Format monitored
  • HTTPD Server Error Log monitored
  • Windows® log files monitored
  • Cisco PIX monitored
  • Cisco SDEE monitored
  • Checkpoint Firewall-1 monitored
  • Cisco ACS monitored (each instance of Cicso ACS counts as 20 RVUs)
  • IBM Tivoli Monitoring managed processor monitored
  • IBM Tivoli Enterprise Console® managed processor monitored (where these are not consolidated via a TEC server)
  • Devices integrated via the EIF Probe per managed processor monitored

Tier 2 devices per Resource Value Unit - The following probes or devices are considered Tier 2. The number of Resource Value Units required is based on VUE002 Table B below. This is counted by the number of managed devices from the following list:

  • Pulsepoint
  • RADIUS
  • Siemens DCO
  • Ericsson AXE 10 per Class 5 Voice Switch
  • Nortel DMS per Class 5 Voice Switch
  • Alcatel DSC Dex per Class 5 Voice Switch
  • Marconi System X per Class 5 Voice Switch
  • Avaya Definity G3 per switch
  • Lucent ECP
  • Lucent 5ESS - Class 5 Voice Switch
  • Ericsson ACP 1000
  • Arcom Environmental Monitoring System
  • Comverse
  • Nortel DMS 10
  • Nortel Meridian
  • Alcatel MT20
  • N.E.T. Promina
  • Ericsson MD110
  • Hewlett Packard OpenView NNM
  • IBM NetView/6000
  • DEC VAX Operator Communication Facility
  • Oracle
  • Enterprise SNMP EMS
  • Polycenter Watchdog
  • Sun Solstice Enterprise Manager
  • Freshwater Sitescope
  • Sun SunNet Manager
  • Castlerock SNMPC
  • Aprisma Spectrum
  • Sun ManagementCenter
  • Compaq Tandem
  • CA Unicenter TNG
  • Hewlett Packard Vantage Point Operations
  • Microsoft® Operations Manager (MOM)
  • Microsoft System Center for Operations 2007 ( SCOM 2007)
  • CFS Building Management
  • CMS400
  • FDF Server - Single Connection
  • N.E.T. IDNX
  • Hewlett Packard IT/Operations Center
  • Siemens Landis and Staefa
  • Open NerveCenter
  • N.E.T. Open/5000
  • Netlabs (DiMONS 2G)
  • Nortel Multi-service Data Manager

And by the number of:

  • Email systems
  • Sockets
  • Executable programs
  • FIFO queues
  • Stdin feeds
  • Log files monitored
  • RoboMon Element Manager
  • TEC (AIX®, HP, Solaris) Oracle
  • Tivoli Enterprise Console (TEC ODBC)

And by the number of databases managed using:

  • ODBC
  • Informix®

This is counted by the number of connections to the managed devices in the following list:

  • Nokia NMS100
  • Nortel BSSM
  • Nortel TN-MS EC1 Element Controller for TN-1X
  • Nortel SB OSSI
  • Nortel Universal Signalling Point (USP)
  • Nortel BB STP
  • Octel Voice Message Switch
  • Okeford
  • Telco Research ORBi-TEL
  • Oryx EMS for Exel Switches
  • Ascom PANMAN
  • Dantel PointMaster
  • Ion Networks Sentinel 2000
  • Servelec
  • Marconi ServiceOn Access
  • Siemens EWSD Logfile
  • SNM-OS probe
  • Siemens TNMS (SNMP)
  • Siemens HMS (rs232)
  • Airspan Sitespan
  • ECI/Telematics
  • Ascom TimePlex TimeView/2000
  • Ericsson Xmate
  • PDS Snyder
  • SNMP Telecom EMS
  • Huawei T2000 MML
  • Lucent ITM-SC
  • Alcatel S12
  • Nortel EV-DO
  • Nortel IEMS
  • Motorola OMC-R (Iden)
  • ADAM NOMS
  • Lucent Agile ATM
  • Alcatel 1000 E10/OCB-283
  • Alcatel OMC-R (Terminal Server Connection)
  • Alcatel OMC-S
  • Telstra AMS
  • Cisco CEMF
  • Ascom CLOG
  • DAWCOM
  • Nortel Digital Fault Management (DFMS)
  • Tekelec Eagle STP
  • ECI/eNM
  • Nortel EIF
  • Marconi EMOS
  • Fujitsu FENS
  • FLEXR
  • Inet Geoprobe
  • Glenayre VMS
  • Hughes
  • KBU Fivemere
  • Fibermux LightWatch
  • Lucent ITM-NM/OMS
  • ADC Metrica® NPR
  • NewNet SMS
  • NICAD
  • Tellabs 2100
  • Alcatel NMC 1300
  • Tandem SCP
  • Lucent OTAF/SDHLR
  • Telcordia ISCP-DRS-SPACE
  • Alcatel AWS
  • Lucent NFM
  • Fujitsu Netsmart
  • Lucent Wireless ASCII
  • Telcordia Wireless ASCII
  • Tekelec LSMS
  • Prognosis
  • Nortel MG9000
  • Nortel PTM
  • Marconi ServiceOn Data
  • Ericsson BNSI
  • Siemens TNMS (CORBA)
  • Motorola OMC-R (3GPP)
  • Huawei T2000 CORBA
  • Huawei N2000 CORBA
  • Cisco CTM (CORBA)
  • NEC Director (CORBA)
  • ECI Lightsoft CORBA
  • Fujitsu ICS Probe
  • Lucent Wavestar SNMS
  • Marconi MV38/PSB MNR
  • Lucent OMC (CORBA)
  • Ciena On Center
  • Lucent JMTE (CORBA)
  • Alcatel OS-OS
  • Nokia Netact/NMS2000
  • Nokia NetAct for Broadband
  • Nortel EAI
  • Nortel Magellan NMS
  • Tellabs 8000/8100
  • Alcatel 5620 SAM
  • Marconi MV36/PFM
  • Nortel MDM
  • Alcatel 5620 Logfile
  • Nortel Preside Wireless (3GPP)
  • Nortel CDMA Element Management System ( CEMS )
  • Nortel CDMA Element Manager ( CNM )
  • Ericsson 3GPP (OSS-RC/RANOS/CNOS)
  • Nokia NetAct for Wireless (3GPP)
  • Alcatel OMC-R (3GPP)
  • Siemens Switch/Radio/@vantage Commander (CORBA)
  • Alcatel 5620 NM CORBA
  • Ericsson RANOS (3GPP)
  • Nortel OMC-R (Q3)
  • Alcatel OMC-R (Q3 Interface)
  • Alcatel SMC 1360
  • Motorola OMC-R (Q3 Interface)
  • Siemens RadioCommander (Q3 Interface)
  • Siemens SwitchCommander (Q3 interface)

RVU conversion table

  • From 1 to 10 Resources, 1.0 RVUs per Resource
  • From 11 to 100 Resources, 10 RVUs plus 0.9 RVUs per Resource above 10
  • From 101 to 250 Resources, 91 RVUs plus 0.8 RVUs per Resource above 100
  • From 251 to 500 Resources, 211 RVUs plus 0.65 RVUs per Resource above 250
  • For more than 500 Resources, 374 RVUs plus 0.45 RVUs per Resource above

Customer's environment consists of 3,000 Tier 1 devices and 20 Tier 2 devices as outlined in the metric descriptions above. The customer will need to entitle their 3,000 Tier 1 devices and their 20 Tier 2 devices.

                                      Net Resource
                                      Value Units
Chargeable        Quantity in         required,
Component         customer            quantity of part
metric            environment         numbers to order

Tier 1 devices    3,000               1,499*
Tier 2 devices       20                  19**

* Using VUE002 Table B, customer requires 1,499 RVUs to entitle their 3,000 Tier 1 devices. The quantity to order is 1,499 Resource Value Units. The first 10 are at a factor of 1.0, the next 90 at a factor of .9, the next 150 at a factor of .8, the next 250 at a factor of .65, and the final 2,500 at a factor of .45.

** Using VUE002 Table B, customer requires 19 Resource Value Units to entitle their 20 Tier 2 devices. The quantity to order is 19 Resource Value Units. The first 10 at a factor of 1.0 and the next 10 at a factor of .9.

Pricing example for IBM Tivoli Business Service Manager for the Enterprise

General charge terms

Resources counted for the purpose of calculating RVUs are based on devices and are organized into tiers.

Tier 1

The following probes or devices are counted for Tier 1 calculation. A Tier 1 probe or device is a resource that sends metrics that can be consumed by IBM Tivoli Business Service Manager for the Enterprise. This is counted by the number of end devices monitored via:

  • Simple Network Management Protocol (SNMP) traps
  • Syslog messages
  • Syslogd messages
  • BMC Patrol per processor
  • TL1
  • Ping
  • ISS SiteProtector

And the number of monitored devices from the following list:

  • Oracle Tables
  • HTTPD Common Log Format
  • HTTPD Server Error Log
  • Windows log files
  • Cisco PIX
  • Cisco SDEE
  • Cisco ACS
  • Checkpoint Firewall-1
  • IBM Tivoli Monitoring managed processor
  • IBM Tivoli Enterprise Console managed processor
  • Each Integrated Facility for Linux® (IFL)

Tier 2

The following probes or devices are considered Tier 2. A Tier 2 is a Special Network classification of switches and routers and specialized consolidation products that sends metrics that can be consumed by IBM Tivoli Business Service Manager for the Enterprise. This is counted by the number of managed devices from the following list:

  • Pulsepoint
  • RADIUS
  • Siemens DCO
  • Ericsson AXE 10 per Class 5 Voice Switch
  • Nortel DMS per Class 5 Voice Switch
  • Alcatel DSC Dex per Class 5 Voice Switch
  • Marconi System X per Class 5 Voice Switch
  • Avaya Definity G3 per switch
  • Lucent ECP
  • Lucent 5ESS - Class 5 Voice Switch
  • Ericsson ACP 1000
  • Arcom Environmental Monitoring System
  • Comverse
  • Nortel DMS 10
  • Nortel Meridian
  • Alcatel MT20
  • N.E.T. Promina
  • Ericsson MD110
  • Hewlett Packard OpenView NNM
  • IBM NetView/6000
  • DEC VAX Operator Communication Facility
  • Oracle
  • Enterprise SNMP EMS
  • Polycenter Watchdog
  • Sun Solstice Enterprise Manager
  • Freshwater Sitescope
  • Sun SunNet Manager
  • Castlerock SNMPC
  • Aprisma Spectrum
  • Sun ManagementCenter
  • Compaq Tandem
  • CA Unicenter TNG
  • Hewlett Packard Vantage Point Operations
  • Microsoft Operations Manager (MOM)
  • Microsoft System Center for Operations 2007 ( SCOM 2007)
  • CFS Building Management
  • CMS400
  • FDF Server - Single Connection
  • N.E.T. IDNX
  • Hewlett Packard IT/Operations Center
  • Siemens Landis and Staefa
  • Open NerveCenter
  • N.E.T. Open/5000
  • Netlabs (DiMONS 2G)
  • Nortel Multi-service Data Manager

And by the number of:

  • Email systems
  • Sockets
  • Executable programs
  • FIFO queues
  • Stdin feeds
  • Log files monitored
  • RoboMon Element Manager
  • TEC (AIX/HP/Solaris) Oracle
  • Tivoli Enterprise Console (TEC ODBC)

And by the number of databases managed using:

  • ODBC
  • Informix

This is counted by the number of connections to the managed devices in the following list. A connection is defined as data being consumed by IBM Tivoli Business Service Manager for the Enterprise from any of the following devices:

  • Nokia NMS100
  • Nortel BSSM
  • Nortel TN-MS EC1 Element Controller for TN-1X
  • Nortel SB OSSI
  • Nortel Universal Signalling Point (USP)
  • Nortel BB STP
  • Octel Voice Message Switch
  • Okeford
  • Telco Research ORBi-TEL
  • Oryx EMS for Exel Switches
  • Ascom PANMAN
  • Dantel PointMaster
  • Ion Networks Sentinel 2000
  • Servelec
  • Marconi ServiceOn Access
  • Siemens EWSD Logfile
  • SNM-OS probe
  • Siemens TNMS (SNMP)
  • Siemens HMS (rs232)
  • Airspan Sitespan
  • ECI/Telematics
  • Ascom TimePlex TimeView/2000
  • Ericsson Xmate
  • PDS Snyder
  • SNMP Telecom EMS
  • Huawei T2000 MML
  • Lucent ITM-SC
  • Alcatel S12
  • Nortel EV-DO
  • Nortel IEMS
  • Motorola OMC-R (Iden)
  • ADAM NOMS
  • Lucent Agile ATM
  • Alcatel 1000 E10/OCB-283
  • Alcatel OMC-R (Terminal Server Connection)
  • Alcatel OMC-S
  • Telstra AMS
  • Cisco CEMF
  • Ascom CLOG
  • DAWCOM
  • Nortel Digital Fault Management (DFMS)
  • Tekelec Eagle STP
  • ECI/eNM
  • Nortel EIF
  • Marconi EMOS
  • Fujitsu FENS
  • FLEXR
  • Inet Geoprobe
  • Glenayre VMS
  • Hughes
  • KBU Fivemere
  • Fibermux LightWatch
  • Lucent ITM-NM/OMS
  • ADC Metrica NPR
  • NewNet SMS
  • NICAD
  • Tellabs 2100
  • Alcatel NMC 1300
  • Tandem SCP
  • Lucent OTAF/SDHLR
  • Telcordia ISCP-DRS-SPACE
  • Alcatel AWS
  • Lucent NFM
  • Fujitsu Netsmart
  • Telcordia Wireless ASCII
  • Tekelec LSMS
  • Prognosis
  • Nortel MG9000
  • Nortel PTM
  • Marconi ServiceOn Data
  • Ericsson BNSI
  • Siemens TNMS (CORBA)
  • Motorola OMC-R (3GPP)
  • Huawei T2000 CORBA
  • Huawei N2000 CORBA
  • Cisco CTM (CORBA)
  • NEC Director (CORBA)
  • ECI Lightsoft CORBA
  • Fujitsu ICS Probe
  • Lucent Wavestar SNMS
  • Marconi MV38/PSB MNR
  • Lucent OMC (CORBA)
  • Ciena On Center
  • Lucent JMTE (CORBA)
  • Alcatel OS-OS
  • Nokia Netact/NMS2000
  • Nokia NetAct for Broadband
  • Nortel EAI
  • Nortel Magellan NMS
  • Tellabs 8000/8100
  • Alcatel 5620 SAM
  • Marconi MV36/PFM
  • Nortel MDM
  • Alcatel 5620 Logfile
  • Nortel Preside Wireless (3GPP)
  • Nortel CDMA Element Management System ( CEMS )
  • Nortel CDMA Element Manager ( CNM )
  • Ericsson 3GPP (OSS-RC, RANOS, CNOS)
  • Nokia NetAct for Wireless (3GPP)
  • Alcatel OMC-R (3GPP)
  • Siemens Switch/Radio/@vantage Commander (CORBA)
  • Alcatel 5620 NM CORBA
  • Ericsson RANOS (3GPP)
  • Nortel OMC-R (Q3)
  • Alcatel OMC-R (Q3 Interface)
  • Alcatel SMC 1360
  • Motorola OMC-R (Q3 Interface)
  • Siemens RadioCommander (Q3 Interface)
  • Siemens SwitchCommander (Q3 interface)

Tier 3

Tier 3 required RVUs is based on the total number of MSUs managed by IBM Tivoli Business Service Manager for the Enterprise. For the purpose of RVU calculation, the required number of RVUs are calculated on the full machine based MSU capacity of the machines IBM Tivoli Business Service Manager for the Enterprise is managing. An MSU is defined as millions of Central Processing Unit (CPU) service units per hour; the measure of capacity used to describe the computing power of the hardware processors on which S/390® or System z® software runs. MSU values are determined by the hardware vendor, IBM, or Software Compatible Vendors (SCVs). For more information on mainframe MSU rated capacity, refer to The IBM System z Machines Exhibit (Z125-3901) or this web page

http://www-03.ibm.com/systems/z/resources/swprice/reference/exhibits/hardware.html

RVU conversion table

  • From 1 to 100 Resources, 1.0 RVUs per Resource
  • From 101 to 250 Resources, 100 RVUs plus 0.9 RVUs per Resource above 100
  • From 251 to 500 Resources, 235 RVUs plus 0.8 RVUs per Resource above 250
  • From 501 to 750 Resources, 435 RVUs plus 0.6 RVUs per Resource above 500
  • From 751 to 1,250 Resources, 585 RVUs plus 0.5 RVUs per Resource above 750
  • From 1,251 to 2,000 Resources, 835 RVUs plus 0.4 RVUs per Resource above 1,250
  • For more than 2,000 Resources, 1,135 RVUs plus 0.3 RVUs per Resource above 2,000

Pricing example for IBM Tivoli Netcool/Impact

IBM Tivoli Netcool/Impact is priced per install; each Tivoli Netcool/Impact application instance is considered a single install of Tivoli Netcool/Impact. It is also priced by tier by the amount of each type of technology that each Tivoli Netcool/Impact install (application instances) uses. The number of RVUs required per tier is defined below. Volume scaling is applied to each tier as indicated below per specific Volume Unit Exhibit (VUE).

Tier 1 (VUE C) IBM Tivoli Netcool/Impact

This is counted by the number of Tivoli Netcool/Impact installs (application instances) any of each of the following technologies is used with:

  • DB2
  • Informix
  • Microsoft SQL server
  • ODBC
  • Oracle
  • PostgresSQL
  • Sybase
  • MySQL
  • Flat files
  • XML destinations
  • LDAP
  • TCP/IP Socket

Tier 1 (VUE C) third-party IBM Tivoli Netcool/Impact

This is counted by the number of Tivoli Netcool/Impact installs (application instances) any of the following technology is used with:

  • SNMP

Tier 2 (VUE C) IBM Tivoli Netcool/Impact

This is counted by the number of Tivoli Netcool/Impact installs (application instances) any of each of the following technologies is used with:

  • Alcatel 5620
  • Cramer Dimension
  • Smallworld

Tier 3 (VUE C) IBM Tivoli Netcool/Impact

This is counted by the number of Tivoli Netcool/Impact installs (application instances) any of each of the following technologies is used with:

  • Vitria
  • JMS

Tier 3 (VUE C) third-party IBM Tivoli Netcool/Impact

This is counted by the number of Tivoli Netcool/Impact installs (application instances) any of each of the following technologies is used with:

  • Tibco
  • Web Services

RVU conversion table

  • From 1 to 2 Resources, 1.0 RVUs per Resource
  • From 3 to 5 Resources, 2 RVUs plus 0.9 RVUs per Resource above 2
  • From 6 to 10 Resources, 5 RVUs plus 0.8 RVUs per Resource above 5
  • From 11 to 20 Resources, 9 RVUs plus 0.7 RVUs per Resource above 10
  • For more than 20 Resources, 16 RVUs plus 0.6 RVUs per Resource above 20

Example 1a

ABC Consumer Goods deploys IBM Tivoli Netcool/Impact over two application instances across four processors (multiprocessor capable) on two servers and each appliance instance interfaces to Oracle, LDAP, and DB2 databases. Calculation: two Impact application instances connecting to three Tier 1 databases each equals six DSA Tier 1 connections.

Impact DSA Tier 1    Quantity in                Net Resource
                     customer       Installs    Value Units
                     environment    required    required

Impact Installs      2              2
Impact Tier 1        6                          6

Example 1b

ABC Consumer Goods deploys IBM Tivoli Netcool/Impact over three application instances across six processors (multiprocessor capable) on three servers and each application instance interfaces to Oracle databases, LDAP systems, TCP/IP Sockets, and XML.

Calculation: 3 Netcool/Impact application instances interfacing to 4 Tier 1 databases each equals 12 DSA Tier 1 connections.

Impact DSA Tier 1    Quantity in                Net Resource
                     customer       Installs    Value Units
                     environment    required    required

Impact Installs       3             3
Impact Tier 1        12                         10


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Ordering information
Bottom rule

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product group: Tivoli
 
Product Identifier Description (PID)
IBM Tivoli Business Service Manager (5724-C51)
IBM Tivoli Business Service Manager for the Enterprise (5725-C55)
IBM Tivoli Netcool/Impact (5724-S43)
 
Product category: Business Service

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

IBM Tivoli Business Service Manager V6.1 (5724-C51)

Media packs
description                                              Part number

Multiplatform Multilingual Media Pack                    BJ0ZXML 

IBM Tivoli Business Service Manager for the Enterprise V6.1 (5725-C55)

 
Media packs
description                                              Part number
 
Multiplatform Multililingual Media Pack                  BJ104ML

IBM Tivoli Netcool/Impact V6.1 (5724-S43)

 
Media packs
description                                              Part number
 
Multiplatform Multililingual Media Pack                  BP01EML

Current licensees

New licensees

Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Basic license

Ordering information for Passport Advantage

Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of Software Maintenance. Software Maintenance in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Maintenance will renew at the common anniversary date for twelve full months of maintenance.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Support Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.

The quantity to be specified for the Passport Advantage part numbers in the following table is per required number of Resource Value Units. To order for Passport Advantage, specify the desired part number and quantity.

IBM Tivoli Business Service Manager V6.1 (5724-C51)

Base per install

                                                              Part
                           Description                        number

ITBSM Base Install(s)
 License + SW Subscription & Support 12 Months                D612ILL
 SW Subscription & Support Renewal                            E03TVLL
 SW Subscription & Support Reinstatement 12 Months            D612JLL
 
ITBSM Tier 1 Resource Value Unit
 License + SW Subscription & Support 12 Months                D04YNLL
 SW Subscription & Support Renewal                            E05BKLL
 SW Subscription & Support Reinstatement 12 Months            D04YPLL
 
ITBSM Tier 2 Resource Value Unit
 License + SW Subscription & Support 12 Months                D612MLL
 SW Subscription & Support Renewal                            E03TXLL
 SW Subscription & Support Reinstatement 12 Months            D612NLL
  
ITBSM Base Install on System z
 License + SW Subscription & Support 12 Months                D03X0LL
 SW Subscription & Support Renewal                            E04QRLL
 SW Subscription & Support Reinstatement 12 Months            D03X1LL
 
ITBSM Tier 1 Resource Value Unit on System z
 License + SW Subscription & Support 12 Months                D04YLLL
 SW Subscription & Support Renewal                            E05BJLL
 SW Subscription & Support Reinstatement 12 Months            D04YMLL
 
ITBSM Tier 2 Resource Value Unit on System Z
 License + SW Subscription & Support 12 Months                D04YQLL
 SW Subscription & Support Renewal                            E05BLLL
 SW Subscription & Support Reinstatement 12 Months            D04YRLL

IBM Tivoli Business Service Manager for the Enterprise V6.1 (5725-C55)

Base per install

                                                              Part
                           Description                        number

TBSM Enterprise Base Install
 License + SW Subscription & Support 12 Months                D0I04LL
 SW Subscription & Support Renewal                            E0BG7LL
 SW Subscription & Support Reinstatement 12 Months            D0I05LL
 
TBSM Enterprise Base Install for Linux on System z
 License + SW Subscription & Support 12 Months                D0I06LL
 SW Subscription & Support Renewal                            E0BG8LL
 SW Subscription & Support Reinstatement 12 Months            D0I07LL
 
TBSM Enterprise Tier 1 Resource Value Unit
 License + SW Subscription & Support 12 Months                D0I08LL
 SW Subscription & Support Renewal                            E0BG9LL
 SW Subscription & Support Reinstatement 12 Months            D0I09LL
 
TBSM Enterprise Tier 1 RVU for Linux on System z
 License + SW Subscription & Support 12 Months                D0I0ELL
 SW Subscription & Support Renewal                            E0BGELL
 SW Subscription & Support Reinstatement 12 Months            D0I0FLL
 
TBSM Enterprise Tier 2 Resource Value Unit
 License + SW Subscription & Support 12 Months                D0I0GLL
 SW Subscription & Support Renewal                            E0BGFLL
 SW Subscription & Support Reinstatement 12 Months            D0I0HLL
 
TBSM Enterprise Tier 2 RVU for Linux on System z
 License + SW Subscription & Support 12 Months                D0I0ILL
 SW Subscription & Support Renewal                            E0BGGLL
 SW Subscription & Support Reinstatement 12 Months            D0I0JLL
 
TBSM Enterprise Tier 3 Resource Value Unit
 License + SW Subscription & Support 12 Months                D0I0KLL
 SW Subscription & Support Renewal                            E0BGHLL
 SW Subscription & Support Reinstatement 12 Months            D0I0LLL
 
TBSM Enterprise Tier 3 RVU for Linux on System z
 License + SW Subscription & Support 12 Months                D0I0MLL
 SW Subscription & Support Renewal                            E0BGILL
 SW Subscription & Support Reinstatement 12 Months            D0I0NLL
 

IBM Tivoli Netcool/Impact V6.1 (5724-S43)

                                                              Part
                           Description                        number

IBM Netcool/Impact Base
  Install(s) License & SW Maintenance 12 Months               D612CLL
  Install(s) SW Maintenance Annual Renewal                    E03TSLL
  Install(s) SW Maintenance Reinstatement 12 Month            D612DLL
 
IBM Netcool/Impact Tier 1
  Resource Value Unit License & SW Maintenance 1              D612GLL
  Resource Value Unit SW Maintenance Annual Renewal           E03TULL
  Resource Value Unit SW Maintenance Reinstatement 12 Month   D612HLL
 
IBM Netcool/Impact Tier 2
  Resource Value Unit License & SW Maintenance                D6126LL
  Resource Value Unit SW Maintenance Annual Renewal           E03TPLL
  Resource Value Unit SW Maintenance Reinstatement            D6127LL
 
IBM Netcool/Impact Tier 3
  Resource Value Unit License & SW Maintenance                D612ALL
  Resource Value Unit SW Maintenance Annual Renewal           E03TRLL
  Resource Value Unit SW Maintenance Reinstatement            D612BLL
 
IBM Netcool/Impact Tier 1 3rd Pty
  Resource Value Unit License & SW Maintenance                D612ELL
  Resource Value Unit SW Maintenance Annual Renewal           E03TTLL
  Resource Value Unit SW Maintenance Reinstatement 12 Month   D612FLL
 
IBM Netcool/Impact Tier 3 3rd Pty
  Resource Value Unit License & SW Maintenance                D6128LL
  Resource Value Unit SW Maintenance Annual Renewal           E03TQLL
  Resource Value Unit SW Maintenance Reinstatement            D6129LL
 
Impact Install for Linux on System z
  Resource Value Unit License & SW Maintenance                D0AZJLL
  Resource Value Unit SW Maintenance Annual Renewal           E07R5LL
  Resource Value Unit SW Maintenance Reinstatement            D0AZLLL
 
Impact Tier 1 RVU for Linux on System z
  Resource Value Unit License & SW Maintenance                D0AZMLL
  Resource Value Unit SW Maintenance Annual Renewal           E07R7LL
  Resource Value Unit SW Maintenance Reinstatement            D0AZNLL
 
Impact Tier 2 RVU for Linux on System z
  Resource Value Unit License & SW Maintenance                D0AZXLL
  Resource Value Unit SW Maintenance Annual Renewal           E07R9LL
  Resource Value Unit SW Maintenance Reinstatement            D0AZYLL
 
Impact Tier 3 RVU for Linux on System z
  Resource Value Unit License & SW Maintenance                D0AZZLL
  Resource Value Unit SW Maintenance Annual Renewal           E07RALL
  Resource Value Unit SW Maintenance Reinstatement            D0B00LL
 
Impact Tier 1 3rd Party RVU for Linux on System z
  Resource Value Unit License & SW Maintenance                D0AZPLL
  Resource Value Unit SW Maintenance Annual Renewal           E07R8LL
  Resource Value Unit SW Maintenance Reinstatement            D0AZQLL
 
Impact Tier 3 3rd Party RVU for Linux on System z
  Resource Value Unit License & SW Maintenance                D0B01LL
  Resource Value Unit SW Maintenance Annual Renewal           E07RBLL
  Resource Value Unit SW Maintenance Reinstatement            D0B02LL
 

To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following tables.

IBM Tivoli Business Service Manager V6.1 (5724-C51)

Part
number                             Description
-
BJ0ZXML  IBM Tivoli Business Service Manager V6.1
          Base Multiplatform Multilingual Media Pack

IBM Tivoli Business Service Manager for the Enterprise V6.1 (5725-C55)

Part
number   Description

BJ104ML  IBM Tivoli Business Service Manager for the Enterprise V6.1
          Base Multiplatform Multilingual Media Pack

IBM Tivoli Netcool/Impact V6.1 (5724-S43)

Part
number   Description

BP01EML  IBM Tivoli Netcool/Impact V6.1
          Multiplatform Multilingual Media Pack


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Top rule
Terms and conditions
Bottom rule

The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information form numbers
IBM Tivoli Business Service Manager       5724-C51   L-NHON-8KBD3J
IBM Tivoli Business Service Manager for   5725-C55   L-NHON-8LMHTN
 the Enterprise
IBM Tivoli Netcool/Impact                 5724-S43   L-NHON-8LJHYD

The program's License Information will be available for review on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product version or release will be available for a minimum of five years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Other terms
Volume orders (IVO)

No

IBM International Passport Advantage Agreement
Passport Advantage applies

Yes, and through the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
Usage restriction

Yes. Usage is limited to the quantity of Value Units licensed.

For additional information, refer to the License Information document that is available on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
Software Subscription and Support applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express®. Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
IBM Operational Support Services - SoftwareXcel

No

System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable.



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IBM Electronic Services
Bottom rule

IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.

To learn how Electronic Services can work for you, visit

http://www.ibm.com/support/electronic


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Prices
Bottom rule

Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller

Information on charges is available at website

http://www.ibm.com/support

In the Electronic tools category, select the option for Purchase/upgrade tools.

Passport Advantage

For Passport Advantage and charges, contact your IBM representative or your authorized IBM Business Partner. Additional information is also available at

http://www.ibm.com/software/passportadvantage
Trademarks

SiteProtector and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, Tivoli, z/OS, Cognos, DB2, Passport Advantage, Tivoli Enterprise Console, AIX, Informix, Metrica, S/390, System z and Express are registered trademarks of IBM Corporation in the United States, other countries, or both.

IT Infrastructure Library is a registered trademark of the Central Computer and Telecommunications Agency, which is now part of the Office of Government Commerce.

ITIL is a registered trademark, and a registered community trademark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.

Windows and Microsoft are registered trademarks of Microsoft Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

Terms of use