IBM FileNet Image Manager Active Edition V5.1

IBM United States Software Announcement 211-415
October 18, 2011


Table of contents
Overview Overview Publications Publications
Key prerequisites Key prerequisites Technical information Technical information
Planned availability date Planned availability date Ordering information Ordering information
Description Description Terms and conditions Terms and conditions
Product positioning Product positioning Prices Prices
Program number Program number Order now Order now


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At a glance
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IBM® FileNet® Image Manager Active Edition (IMAE) V5.1 includes:

  • FileNet Image Services V4.2
  • FileNet Content Manager V5.1 (new to IMAE)

To order, contact your IBM representative, an IBM Business Partner, or the Americas Call Centers at: 800-IBM-CALL

Reference: YE001



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Overview
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IBM FileNet Image Manager Active Edition (IMAE) V5.1 includes the latest version (4.2) of IBM FileNet Image Services and IBM FileNet Content Manager (V5.1).

IMAE is an ideal way for FileNet Image Services users to extend their Enterprise Content Management (ECM) footprint into FileNet Content Manager.

IBM FileNet Content Manager has, for a number of years, included IBM FileNet Content Federation Services for Image Services (CFS-IS), which allows for the federation of content and metadata between FileNet Image Services and FileNet Content Manager. By including FileNet CFS-IS, you get the components needed to run FileNet Image Services and FileNet Content Manager applications in tandem.

Now that FileNet Image Services V4.2 and FileNet Content Manager V5.1 are included in IBM FileNet Image Manager Active Edition V5.1, users are able to federate content and metadata bi-directionally from FileNet Image Services into Content Manager (as has always been available) and now from FileNet Content Manager into FileNet Image Services.



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Key prerequisites
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Refer to the Technical information section for information about hardware and software requirements.



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Planned availability date
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October 21, 2011: Electronic availability

October 21, 2011: Media availability



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Description
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IBM FileNet Image Manager Active Edition V5.1 now includes the latest versions of IBM FileNet Image Services V4.2 and IBM FileNet Content Manager V5.1. For information about these products, refer to Software Announcement 211-169, dated May 10, 2011 and Software Announcement 211-269, dated July 26, 2011.

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via the IBM website

http://www.ibm.com/able/product_accessibility/index.html


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Product positioning
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IBM FileNet Image Manager Active Edition V5.1 continues to be the ideal solution for FileNet Image Services customers who want to extend and eventually migrate to FileNet Content Manager.



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Program number
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Program    VRM                          Program name
number
 
5724-R94   5.1.0                        IBM FileNet Image Manager
                                        Active Edition


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Offering Information
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Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® website

http://www.ibm.com/software/passportadvantage


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Publications
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No publications are shipped with this product.

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries.



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Technical information
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Specified operating environment

Hardware requirements

For IBM Image Manager Active Edition (IMAE) V5.1, refer to:

  • Software Announcement 211-169, dated May 10, 2011, IBM FileNet Image Services V4.2
  • Software Announcement 211-269, dated July 26, 2011, IBM FileNet Content Manager V5.1
Software requirements

Refer to the Hardware requirements section.

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Customer responsibilities

Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express®. Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available.

Security, auditability, and control

IBM FileNet Image Manager Active Edition uses the security and auditability features of the host software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



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Ordering information
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This product is only available via Passport Advantage. It is not available as shrinkwrap.

These products may only be sold directly by IBM or by authorized IBM Business Partners for Software ValueNet®.

For more information about IBM Software ValueNet, visit

http://www-01.ibm.com/software/lotus/passportadvantage/IBM_SW_ValueNet.html

To locate IBM Business Partners for Software ValueNet in your geography for a specific Software ValueNet portfolio, contact your IBM representative.

Product information

Licensed function title             Product group   Product
                                                    category
 
IBM FileNet Image Manager Active    FileNet         FileNet Image
 Edition Authorized                  Imaging         Manager Active
                                                     Edition
IBM FileNet Image Mgr Active Ed     FileNet         FileNet Image
 Add-On Authorized                   Imaging         Manager Active
                                                     Edition
IBM FileNet Image Mgr Active Ed     FileNet         FileNet Image
 Add-on Employee                     Imaging         Manager Active
                                                     Edition
IBM FileNet Image Mgr Active Ed     FileNet         FileNet Image
 Add-on Ext User                     Imaging         Manager Active
                                                     Edition
IBM FileNet Image Mgr Active Ed     FileNet         FileNet Image
 Employee                            Imaging         Manager Active
                                                     Edition
IBM FileNet Image Mgr Active Ed     FileNet         FileNet Image
 Ext User                            Imaging         Manager Active
                                                     Edition
Program name                          PID        Charge unit
                                      number     description
 
IBM FileNet Image Manager Active      5724-R94   Per User Value
 Edition Authorized                               Unit
IBM FileNet Image Manager Active      5724-R94   Per User Value
 Edition Authorized                               Unit for Linux
                                                  on System z
IBM FileNet Image Mgr Active Ed       5724-R94   Per User Value
 Add-On Authorized                                Unit for Linux
                                                  on System z
IBM FileNet Image Mgr Active Ed       5724-R94   Per User Value
 Add-On Authorized                                Unit
IBM FileNet Image Mgr Active Ed       5724-R94   Per User Value
 Add-on Employee                                  Unit for Linux
                                                  on System z
IBM FileNet Image Mgr Active Ed       5724-R94   Per User Value
 Add-on Employee                                  Unit
IBM FileNet Image Mgr Active Ed       5724-R94   Per User Value
 Add-on Ext User                                  Unit for Linux
                                                  on System z
IBM FileNet Image Mgr Active Ed       5724-R94   Per User Value
 Add-on Ext User                                  Unit
IBM FileNet Image Mgr Active Ed       5724-R94   Per User Value
 Employee                                         Unit for Linux
                                                  on System z
IBM FileNet Image Mgr Active Ed       5724-R94   Per User Value
 Employee                                         Unit
IBM FileNet Image Mgr Active Ed Ext   5724-R94   Per User Value
 User                                             Unit for Linux
                                                  on System z
IBM FileNet Image Mgr Active Ed Ext   5724-R94   Per User Value
 User                                             Unit
User Value Units

Authorized User Value Unit (AUVU) license conversion table

Cumulative Minimum    Maximum     User       Max UVUs   Cumulative   Cumulative
volume     authorized authorized  Value      for each   UVUs at      volume
level                             Units per  level      each         disc
                                  authorized            level
 
1               1             20  1.00000           20         20     0.0%
2              21             50  0.83333           25         45    10.0%
3              51            100  0.80000           40         85    15.0%
4             101            250  0.76666          115        200    20.0%
5             251            500  0.60000          150        350    30.0%
6             501          1,000  0.50000          250        600    40.0%
7           1,001          5,000  0.47500        1,900      2,500    50.0%
8           5,001         10,000  0.40000        2,000      4,500    55.0%
9          10,001         25,000  0.36666        5,500     10,000    60.0%
10         25,001       Infinity  0.33333        NA        NA        NA

Employee User Value Unit (EUVU) license conversion table

Cumula- Minimum   Maximum      User     Max         Cumula-    Cumula-
tive    employees employees    Value    UVUs        tive UVUs  tive
volume                         Units    for         at each    vol
level                          per      each        level      disc
                               employee level
 
 1          1,000       2,500  1.000         2,500      2,500   0.0%
 2          2,501       5,000  0.800         2,000      4,500  10.0%
 3          5,001      10,000  0.700         3,500      8,000  20.0%
 4         10,001      30,000  0.650        13,000     21,000  30.0%
 5         30,001      50,000  0.550        11,000     32,000  36.0%
 6         50,001     100,000  0.500        25,000     57,000  43.0%
 7        100,001     300,000  0.465        93,000    150,000  50.0%
 8        300,001     500,000  0.400        80,000    230,000  54.0%
 9        500,001   1,000,000  0.360       180,000    410,000  59.0%
10      1,000,001   Infinity   0.320       NA         NA       NA

External User Value Unit (XUVU) license conversion table

Cumula- Minimum     Maximum         User     Max           Cumula-       Cumula-
tive    Ext         Ext             Value    UVUs          tive UVUs     tive
volume  Users       Users           Units    for           at each       vol
level                               per Ext  each          level         disc
                                    User     level
 
1             1,000      10,000     1.00000      10,000        10,000     0.0%
2            10,001      50,000     0.87500      35,000        45,000    10.0%
3            50,001     100,000     0.60000      30,000        75,000    25.0%
4           100,001     500,000     0.43750     175,000       250,000    50.0%
5           500,001   1,000,000     0.30000     150,000       400,000    60.0%
6         1,000,001  25,000,000     0.24375   5,850,000     6,250,000    75.0%
7        25,000,001  50,000,000     0.15000   3,750,000    10,000,000    80.0%
8        50,000,001 250,000,000     0.13750  27,500,000    37,500,000    85.0%
9       250,000,001 500,000,000     0.05000  12,500,000    50,000,000    90.0%
10      500,000,001 Infinity        0.05000  NA            NA            NA

Charge metrics definitions

User Value Unit (UVU)

UVU is the metric by which this program is licensed. UVU entitlements are based on the number of users for the given program. A Proof of Entitlement (PoE) must be obtained for the appropriate number of UVUs required for your environment as defined by the specific program terms. The UVU entitlements are specific to the program and may not be exchanged, interchanged, or aggregated with UVU entitlements of another software program. UVU licensing offers you price benefits for customers by enabling a lower cost of incremental growth of resources. To understand these benefits of UVU licensing, and to determine how many UVUs to obtain for the program, please contact your IBM representative.

The subject programs have a structure for licensing and pricing designed for clarity, simplicity and unity with other products in the IBM Enterprise Content Management portfolio. The former approach relied upon licensing servers and users - with users licensed on a Named, Concurrent, ebusiness, Employee and External basis. This has been replaced with a new approach based on Value Units (VU's), with a primary focus on user access.

User Value Units (UVUs)

Three types of UVUs are available:

  1. Authorized (AUVU): For selective licensing of users who are internal to the organization. It replaces named, concurrent and ebusiness user licensing.
  2. External (XUVU): For licensing of users who are external to the organization. It replaces external user licensing and ebusiness user licenses for certain products.
  3. Employee (EUVU): For collectively licensing all users who are internal to the organization. It replaces Enterprise License Agreement (ELA) employee licensing.

Product pricing

Each product has a fixed price per UVU. Customers license the appropriate number of UVUs to provide access to a corresponding user population.

Cumulative volume discounting

As the user quantity increases, the number of UVUs increase albeit at a slower rate. Value Unit license conversion tables establish the required number of UVUs for a specified number of users.

Volume discounting examples:

  • 100 authorized users require 85 AUVUs
  • 1,000 authorized users require 600 AUVUs
  • 5,000 authorized users require 2,500 AUVUs

Content Manager configuration example:

  • Content Manager AUVU price = $Y per AUVU
  • 5,000 authorized users require 2,500 AUVUs
  • Total price = $Y x 2,500

Passport Advantage program licenses

IBM FileNet Image Manager Active Edition

Part description                                         Part
                                                         number
 
IBM FileNet Image Manager Active Edition Authorized
FileNet Image Manager Active Ed Auth UVU Annual SW S&S   E054ULL
 Rnwl
FileNet Image Manager Active Ed Auth UVU Lic + SW S&S    D04KJLL
 12 Mo
FileNet Image Manager Active Ed Auth UVU SW S&S          D04KKLL
 Reinstate 12 Mo

IBM FileNet Image Manager Active Edition

Part description                                         Part
                                                         number
 
IBM FileNet Image Mgr Active Ed Employee
FileNet Image Manager Active Ed Empl UVU Annual SW S&S   E054LLL
 Rnwl
FileNet Image Manager Active Ed Empl UVU Lic + SW S&S    D04K3LL
 12 Mo
FileNet Image Manager Active Ed Empl UVU SW S&S          D04K4LL
 Reinstate 12 Mo

IBM FileNet Image Manager Active Edition

Part description                                         Part
                                                         number
 
IBM FileNet Image Mgr Active Ed Ext User
FileNet Image Manager Active Ed Ext UVU Annual SW S&S    E054KLL
 Rnwl
FileNet Image Manager Active Ed Ext UVU Lic + SW S&S 12  D04K1LL
 Mo
FileNet Image Manager Active Ed Ext UVU SW S&S           D04K2LL
 Reinstate 12 Mo

IBM FileNet Image Manager Active Edition

Part description                                         Part
                                                         number
 
IBM FileNet Image Mgr Active Ed Add-on Employee
FileNet Image Mgr Active Ed AddOn Empl UVU Annual SW     E0547LL
 S&S Rnwl
FileNet Image Mgr Active Ed AddOn Empl UVU Lic + SW S&S  D04JELL
 12 Mo
FileNet Image Mgr Active Ed AddOn Empl UVU SW S&S        D04JFLL
 Reinstate 12 Mo

IBM FileNet Image Manager Active Edition

Part description                                         Part
                                                         number
 
IBM FileNet Image Mgr Active Ed Add-on Ext User
FileNet Image Manager Active Ed AddOn Ext UVU Annual SW  E0546LL
 S&S Rnwl
FileNet Image Manager Active Ed AddOn Ext UVU Lic + SW   D04JCLL
 S&S 12 Mo
FileNet Image Manager Active Ed AddOn Ext UVU SW S&S     D04JDLL
 Reinstate 12 Mo

IBM FileNet Image Manager Active Edition

Part description                                         Part
                                                         number
 
IBM FileNet Image Mgr Active Ed Add-On Authorized
FileNet Image Manager Active Ed AddOn Auth UVU Annual    E0545LL
 SW S&S Rnwl
FileNet Image Manager Active Ed AddOn Auth UVU Lic + SW  D04JALL
 S&S 12 Mo
FileNet Image Manager Active Ed AddOn Auth UVU SW S&S    D04JBLL
 Reinstate 12 Mo

Passport Advantage supply

Program name/description                                 Part
                                                         number
 
IBM FileNet Image Mgr Act Ed V5.1.0
IBM FileNet Image Manager Active Edition V5.1 MP ML      BQ02HML
 Media Pack

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

IBM FileNet Image Mgr Act Ed V5.1.0

Entitled maintenance        Media packs description     Part
offerings description                                   number
 
FileNet Image Manager       IBM FileNet Image Manager   BQ02HML
 Active Edition Add-On       Active Edition V5.1 MP ML
 Authorized per UVU          Media Pack
FileNet Image Manager       IBM FileNet Image Manager   BQ02HML
 Active Edition Authorized   Active Edition V5.1 MP ML
 per UVU                     Media Pack
FileNet Image Mgr Active    IBM FileNet Image Manager   BQ02HML
 Ed Add-on Employee UVU      Active Edition V5.1 MP ML
                             Media Pack
FileNet Image Mgr Active    IBM FileNet Image Manager   BQ02HML
 Ed Add-on Ext User UVU      Active Edition V5.1 MP ML
                             Media Pack
FileNet Image Mgr Active    IBM FileNet Image Manager   BQ02HML
 Ed Employee UVU             Active Edition V5.1 MP ML
                             Media Pack
FileNet Image Mgr Active    IBM FileNet Image Manager   BQ02HML
 Ed Ext User UVU             Active Edition V5.1 MP ML
                             Media Pack
IBM FileNet Image Manager   IBM FileNet Image Manager   BQ02HML
 Active Edition AddOn        Active Edition V5.1 MP ML
 Authorized Per User Value   Media Pack
 Unit for Linux® on System z
IBM FileNet Image Manager   IBM FileNet Image Manager   BQ02HML
 Active Edition AddOn        Active Edition V5.1 MP ML
 Employee Per User Value     Media Pack
 Unit for Linux on System z
IBM FileNet Image Manager   IBM FileNet Image Manager   BQ02HML
 Active Edition AddOn        Active Edition V5.1 MP ML
 External Per User Value     Media Pack
 Unit for Linux on System z
IBM FileNet Image Manager   IBM FileNet Image Manager   BQ02HML
 Active Edition Authorized   Active Edition V5.1 MP ML
 Per User Value Unit for     Media Pack
 Linux on System z
IBM FileNet Image Manager   IBM FileNet Image Manager   BQ02HML
 Active Edition Employee     Active Edition V5.1 MP ML
 Per User Value Unit for     Media Pack
 Linux on System z
IBM FileNet Image Manager   IBM FileNet Image Manager   BQ02HML
 Active Edition External     Active Edition V5.1 MP ML
 Per User Value Unit for     Media Pack
 Linux on System z

Cross-platform products

Cross-platform products for use on System z

Order the part numbers that follow when the product is used for either the development of code that will be deployed on System z® servers or when the product will be communicating or transferring data between a distributed server and a System z server. Otherwise order from the other set of part numbers in this announcement. This set of part numbers provides the identical supply and authorization as the other set in this announcement

Cross-platform product for use on System z IFL engines

Order the part numbers that follow when the product is intended to run on the Linux operating system on System z IFL engines. If the product is not intended to run on the Linux operating system on System z IFL engines, order from the other set of part numbers in this announcement. This set of part numbers provides the identical supply and authorization as the other set in this announcement.

IBM FileNet Image Manager Active Edition

Part description                                         Part
                                                         number
 
IBM FileNet Image Manager Active Edition Authorized
FileNet Image Mgr Act Ed Linux on System z Auth UVU Lic  D09V4LL
 + SW S&S 12 Mo
FileNet Image Mgr Act Ed Linux on System z Auth UVU      D09V5LL
 Reinstate 12 Mo
FileNet Image Mgr Act Ed Linux on System z Empl UVU      E07AFLL
 Annual SW S&S Rnwl

IBM FileNet Image Manager Active Edition

Part description                                         Part
                                                         number
 
IBM FileNet Image Mgr Active Ed Employee
FileNet Image Mgr Act Ed Linux on System z Empl UVU      E07AKLL
 Annual SW S&S Rnwl
FileNet Image Mgr Act Ed Linux on System z Empl UVU Lic  D09VELL
 + SW S&S 12 Mo
FileNet Image Mgr Act Ed Linux on System z Empl UVU SW   D09VFLL
 S&S Reinstate 12 Mo

IBM FileNet Image Manager Active Edition

Part description                                         Part
                                                         number
 
IBM FileNet Image Mgr Active Ed Ext User
FileNet Image Mgr Act Ed Linux on System z Ext UVU       E07AQLL
 Annual SW S&S Rnwl
FileNet Image Mgr Act Ed Linux on System z Ext UVU Lic   D09VPLL
 + SW S&S 12 Mo
FileNet Image Mgr Act Ed Linux on System z Ext UVU SW    D09VQLL
 S&S Reinstate 12 Mo

IBM FileNet Image Manager Active Edition

Part description                                         Part
                                                         number
 
IBM FileNet Image Mgr Active Ed Add-on Employee
FileNet Image Mgr AE Linux onSystem z AddOn Empl UVU     E07AVLL
 Annual SW S&S Rnwl
FileNet Image Mgr AE Linux onSystem z AddOn Empl UVU     D09VZLL
 Lic + SW S&S 12 Mo
FileNet Image Mgr AE Linux onSystem z AddOn Empl UVU SW  D09W0LL
 S&S Reinstate 12 Mo

IBM FileNet Image Manager Active Edition

Part description                                         Part
                                                         number
 
IBM FileNet Image Mgr Active Ed Add-on Ext User
FileNet Image Mgr AE Linux onSystem z AddOn Ext UVU      E07B0LL
 Annual SW S&S Rnwl
FileNet Image Mgr AE Linux onSystem z AddOn Ext UVU Lic  D09W7LL
 + SW S&S 12 Mo
FileNet Image Mgr AE Linux onSystem z AddOn Ext UVU SW   D09WALL
 S&S Reinstate 12 Mo

IBM FileNet Image Manager Active Edition

Part description                                         Part
                                                         number
 
IBM FileNet Image Mgr Active Ed Add-On Authorized
FileNet Image Mgr AE Linux onSystem z AddOn Auth UVU     E07ATLL
 Annual SW S&S Rnwl
FileNet Image Mgr AE Linux onSystem z AddOn Auth UVU     D09VVLL
 Lic + SW S&S 12 Mo
FileNet Image Mgr AE Linux onSystem z AddOn Auth UVU SW  D09VWLL
 S&S Reinstate 12 Mo


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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use.

Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

License Information form numbers
Program name                              Program    Form number
                                          number
 
IBM FileNet Image Manager Active Edition  5724-R94   L-EDAE-8CVQAF;
                                                     L-KFAL-8G4LCP

The program's License Information will be available for review on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product version or release will be available for a minimum of five years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

For clarification, note that if for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that for programs acquired under the IBM International Passport Advantage Agreement, this term applies only to your first acquisition of the program.

Volume orders (IVO)

No

Passport Advantage applies

Yes, and through the Passport Advantage website at

http://www.ibm.com/software/passportadvantage

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Usage restriction

Yes

For additional information, refer to the License Information Document that is available on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
International Passport Agreement
Software Subscription and Support (Software Maintenance)

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support (also referred to as Software Maintenance) is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support (also referred to as Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
Other terms
System i Software Maintenance applies

No

Educational allowance available

Not applicable.



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IBM Electronic Services
Bottom rule

IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.



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Prices
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Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner, or authorized IBM Business Partner for Software ValueNet, if applicable. Additional information is also available at

http://www.ibm.com/software/passportadvantage

Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller


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Order now
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To order, contact your local IBM representative or your IBM Business Partner.

To identify your local IBM Business Partner or IBM representative, call 1 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.

Phone: 800-IBM-CALL (426-2255)
Fax: 800-2IBM-FAX (242-6329)

For IBM representative: callserv@ca.ibm.com

For IBM Business Partner: pwswna@us.ibm.com

Mail:  IBM Teleweb Customer Support
       ibm.com® Sales Execution Center, Americas North
       3500 Steeles Ave. East, Tower 3/4
       Markham, Ontario
       Canada
       L3R 2Z1

       Reference:  YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

IBM Software ValueNet

These products are available under IBM Software ValueNet, either directly from IBM or through authorized Business Partners who invest in skills and high value solutions. IBM customers may benefit from the industry-specific or horizontal solutions, skills and expertise provided by these Business Partners.

Additions to Software ValueNet will be communicated through standard product announcements. For a current list of IBM software available under Software ValueNet, visit

http://www-01.ibm.com/software/lotus/passportadvantage/IBM_SW_ValueNet.html

Questions regarding IBM Software ValueNet may be sent to AskSoftwareValueNet@us.ibm.com

Trademarks

Electronic Service Agent is a trademark of IBM Corporation in the United States, other countries, or both.

IBM, FileNet, Passport Advantage, Express, ValueNet, System z and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

Terms of use

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