IBM Intelligent Water helps water utilities gain insights into their assets and operations to drive significant business value

IBM United States Software Announcement 211-403
November 15, 2011


Table of contents
Overview Overview Publications Publications
Key prerequisites Key prerequisites Technical information Technical information
Planned availability date Planned availability date Ordering information Ordering information
Description Description Terms and conditions Terms and conditions
Product positioning Product positioning Prices Prices
Program number Program number


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At a glance
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The IBM® Intelligent Water offering provides utilities with new intelligence into their assets and operations and drives significant business value using advanced analytics and optimization. The offering is designed to help you:

  • Increase crew productivity by optimizing schedules to enable crews to handle more work orders in the same time frame
  • Lower fuel and maintenance costs by using advanced analytics to optimize routes and reduce driving time
  • Lower work order backlogs and increase service level quality through a "work while in the neighborhood" strategy
  • Increase revenue through targeted pricing models by user segment, especially for high-volume users
  • Target conservation efforts during times of water stress, using insights into current, historical, and seasonal usage patterns
  • Improve forecasting of future demand and strategic planning accuracy based on analysis of past and present consumption data


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Overview
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The IBM Intelligent Water offering is designed to optimize water utilities' operations and to create new opportunities for innovation and business value by delivering insights into a utility's assets and operations. The solution uses advanced analytics and optimization technologies to transform the vast amounts of data from various asset management, global information system (GIS), and metering systems into actionable insight, foresight, and prescriptions that can guide decisions involving strategic assets and field resources, customer satisfaction issues, enterprise process transformation, and business models.

The offering is designed to help utilities to:

  • Drive down operational costs
  • Increase crew productivity and reduce crew labor cost
  • Decrease work order backlogs
  • Increase the quality of service
  • Minimize revenue lost due to malfunctioning assets by enabling crews to respond more quickly and efficiently to open service tickets
  • Segment customers to drive targeted rate schedule pricing and to build stronger rate cases with regulators and/or city councils
  • Identify high water users to drive focused conservation efforts
  • Identify historical and seasonal usage patterns to better forecast demand and drive strategic planning


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Key prerequisites
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The IBM Intelligent Water offering runs on Red Hat Enterprise Linux™ (RHEL) 5.5 64-bit. For details, refer to the Technical information section.



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Planned availability date
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  • December 9, 2011: Electronic media
  • January 13, 2012: Physical media


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Description
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The IBM Intelligent Water offering provides intelligence and insight into assets and operations to create a holistic view of water and waste water across departments, silos, and systems. By aggregating, integrating, and visualizing key water data and then applying advanced analytics and optimization methodologies, the solution delivers insights that help reduce costs, recapture revenue, and increase the quality of service of water utilities.

The Version 1.0 offering comprises IBM Work Optimization for Water Utilities with Usage Analysis capability.

IBM Work Optimization for Water Utilities

A significant part of the operational expense of a utility is allocated to sending out crews to maintain, repair, and upgrade its infrastructure. The crews perform critical tasks such as responding to emergency situations, performing preventative maintenance, and performing regular inspections of assets. Given the geographically dispersed nature of the water infrastructure, each work item involves the dispatch of a crew from one or more central stations to the location of the work. In addition, in many cases, each work item is composed of a set of dependent sub-tasks in which each sub-task may require a specific skill (such as hydrant repair or valve inspection) or a specific piece of equipment. Thus, the utility can significantly benefit from analytics that can assign work to maximize utilization of crews and equipment while minimizing "windshield time;" that is, work-related time spent in a vehicle.

IBM Work Optimization for Water Utilities uses data from enterprise asset management (EAM) systems and geographical information systems (GIS) to run advanced optimization algorithms that:

  • Allow the user to select work orders using an interactive GIS interface and assign work orders to one or more crews.
  • Can apply manual and semi-automatic selection modes that allow the user to select high-priority work orders that must be completed first. A fully-automatic mode enables the user to have the tool optimize the work schedule.
  • Optimize the sequence of work orders such that driving time is minimized and the number of work orders that a crew can address in their shift is maximized.
  • Assist the crew in determining the optimal driving route.

The capabilities of automated work scheduling can be used to help perform pro-active capacity planning by projecting the actual time and effort needed to complete a set of open work orders through multi-schedule, multi-crew planning exercises.

Usage Analysis

This capability uses analytic models to allow the utility to better understand the usage of water in its network and customer base and to enable better strategic planning via more accurate forecasts of future revenue and demand. Usage Analysis leverages data from the utility's water consumption data and GIS systems to run advanced reports that allow the user to segment the utility's customers based on usage, seasonal water patterns, and peak usage patterns. This segmentation becomes the basis for other activities, such as:

  • Demand forecasting
  • Conservation efforts
  • Rate pricing

Accessibility by people with disabilities

A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html


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Product positioning
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The IBM Intelligent Water offering is just one of the IBM Smarter Cities™ solutions designed to make cities and government operate more effectively and efficiently -- essentially smarter. IBM offers a suite of Smarter Cities and government solutions that can help cities and government agencies integrate information from disparate, instrumented systems and create an intelligent, interconnected environment that encourages collaboration, enhances efficiencies, and fosters effective decision making. IBM can help cities optimize individual departments -- including buildings, emergency management, energy, operations, public safety, transportation, and water -- while facilitating seamless cross-departmental integration.



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Reference information
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For information about IBM Intelligent Operations Center, refer to Software Announcement 211-216, dated June 6, 2011.

For information about IBM Intelligent Transportation, refer to Software Announcement 211-234, dated July 12, 2011.



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Program number
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Program
number      VRM      Program name

5725-D71    1.0.0    IBM Intelligent Water 


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Education support
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The IBM Software Training team offers a portfolio of education services to help customers and IBM Business Partners successfully deploy the IBM Intelligent Water offering to achieve the maximum benefit. Education is a key component to ensuring software success.

IBM curriculum provides a unique training value built on exclusive product knowledge direct from IBM developers cemented with expert instructors and flexible time and cost saving training options. The IBM Software Training team works closely with product developers and services organizations to ensure that the courses we offer provide the most up-to-the-minute technical and product information. Our courses place an emphasis on the advanced knowledge and insight that only these sources can provide. IBM draws from a deep pool of technical experience in the development of our courses and passes that knowledge on to our students.

IBM Software Training provides training for the entire IBM software portfolio that spans the spectrum of skills needs from introductory product overviews to advanced offerings. Hands-on labs let you work with fully-functional versions of the software to round out your training experience. Several training options are available, including instructor-led classroom offerings, customized courses, and virtual (online) training that lets you train from your office.

For course descriptions, locations, and availability dates, visit

http://www.ibm.com/training/

Select "Training search - global" and search for "Intelligent Water" or call 800-IBM-TEACH (800-426-8322).



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Offering Information
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Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® website

http://www.ibm.com/software/passportadvantage


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Publications
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A Quick Start Guide is shipped with this product.

No other printed publications are shipped with this product. However, the IBM Smarter Cities Software Solutions Information Center provides an exhaustive set of product documentation. The Information Center is available at

http://publib.boulder.ibm.com/infocenter/cities/v1r0m0/index.jsp


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Technical information
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Specified operating environment

Hardware requirements

Each IBM Intelligent Water offering server must meet minimum hardware requirements. Each server must have an x86 64-bit processor including one of the following:

  • AMD 64-bit processors
  • Intel™ 64-bit processors, including Xeon EP and EX processors

Each IBM Intelligent Water requires the processors, memory, and hard disk space:

                                    Number of
Server                              processors   Memory     Hard disk
 
Access Server                       4             8 GB      80 GB
Analytic Server                     8            16 GB      80 GB
Application and Integration Server  8            16 GB      80 GB 
Database Server                     8            16 GB      80 GB
Event and Management Server         8            16 GB      80 GB
Portal Server                       8            16 GB      80 GB
Installation Management Server      2             8 GB      80 GB 

These sizings are for high availability, energy efficiency, and ease of management in an extended environment with x86 servers (such as IBM BladeCenter® H with IBM blades that use Intel Xeon™ EP and EX processors), storage, and associated networking components.

Software requirements

The minimum software requirement for each server is 64-bit Red Hat Enterprise Linux 5, Update 5. Additionally, IBM Intelligent Water requires:

  • IBM Intelligent Operations Center (5725-D69).
  • A connection to a geographical information system (GIS) to display map-based information and to enable map-based interaction. A GIS is also required to provide functions such as the time/distance matrix used by IBM Work Optimization for Water Utilities. IBM Intelligent Water V1.0 is designed to support Environmental Systems Research Institute's (ESRI) ArcGIS Version 10.0 with the ArcGIS for Server Network Extension. However, a service engagement can be used to enable alternative GIS applications.
  • Asset management data necessary to provide asset and operations input to the IBM Work Optimization for Water Utilities analytic and optimization engine.
  • Customer usage information necessary to provide water consumption input to the Usage Analysis analytic tools.

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Installability

Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express®. Product upgrades and technical support are provided by the Software Subscription and Support (Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (Software Maintenance) can be extended by the purchase of a renewal option, if available.

Packaging

The product detailed in this announcement will be available in both ESD and packaged formats.

Physical media is delivered on DVDs.

                                             Part      Product
Description                                  number    identifier
 
IBM Work Optimization for Water Utilities    AF0CHEN   5725-D71
    V1.0 English Media Pack
 

This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information are stored in /opt/IBM/iss/IntelligentWater/workOptimization/license

Security, auditability, and control

The IBM Intelligent Water offering uses the security and auditability features of the host operating system. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



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Software Services
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/


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Ordering information
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This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product Group:  Smarter Physical Infrastructure
 
     Product      Product
     identifier   identifier description
       
     5725-D71     IBM Intelligent Water
 
Product Category:  Smarter Cities
Charge metric
                                    Part
Part name                           number   Charge metric
 
IBM Work Optimization for Water     D0N7DLL  Per Monthly Order Request
    Utilities                                
 

Monthly Order Request

Monthly Order Request is a unit of measure by which the Program can be licensed. An Order Request is a unique order for products or services of Licensee to carry out work that is processed, tracked, or managed by the Program. Licensee must obtain entitlements for the maximum number of Order Requests processed by the Program in any calendar month.

Passport Advantage

                                                           Part
Program name and description                               number
 
IBM Work Optimization for Water Utilities V1.0             AF0CHEN
    English Media Pack
 
IBM Work Optimization Water Utilities                      D0N7DLL
    per Monthly Order Request LIC+S&S 12 MO
IBM Work Optimization Water Utilities                      D0N7ELL
    per Monthly Order Request S&S REINST 12 MO
IBM Work Optimization Water Utilities                      E0DA0LL
    per Monthly Order Request ANNUAL S&S RNWL
 


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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information form number
Product                                            License
identifier   Product name                          Information ID

 
5725-D71     IBM Work Optimization for Water       L-LBAR-8KXLA9
             Utilities
 

The program's License Information will be available for review on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product version or release will be available for a minimum of three years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Volume orders (IVO)

No

Passport Advantage applies

Yes, and through the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
Software Subscription and Support (Software Maintenance) applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and Technical Support are provided by the Software Subscription and Support (Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (Software Maintenance) can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support (Software Maintenance) is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support (Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable.



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Prices
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For additional information and current prices, contact your local IBM representative.

Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is available at

http://www.ibm.com/software/howtobuy/passportadvantage/

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, permits accelerated implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified customers.

For more financing information, visit

http://www.ibm.com/financing
Trademarks

Smarter Cities is a trademark of IBM Corporation in the United States, other countries, or both.

IBM, Passport Advantage, BladeCenter and Express are registered trademarks of IBM Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Intel and Intel Xeon are trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

Other company, product, and service names may be trademarks or service marks of others.

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IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

Terms of use