IBM Tivoli Storage Manager V6.3 products deliver powerful enhancements to help manage data protection and disaster recovery scenarios

IBM United States Software Announcement 211-372
October 11, 2011


Table of contents
Overview Overview Technical information Technical information
Key prerequisites Key prerequisites Ordering information Ordering information
Planned availability date Planned availability date Terms and conditions Terms and conditions
Description Description Prices Prices
Program number Program number Order now Order now
Publications Publications

(Corrected on November 18, 2011)

Updated information in the Ordering information section.

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At a glance
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IBM® Tivoli® Storage Manager V6.3 and IBM Tivoli Storage Manager Extended V6.3 offer:

  • New data replication capabilities: Backed up data can be replicated in its deduplicated form between two Tivoli Storage Manager servers over a standard TCP/IP connection, providing efficient online disaster recovery capabilities. Data replication is performed to a separate server instance that can serve as a hot-standby server for recovery purposes.
  • Performance enhancements: Multithreaded database backups help speed up Tivoli Storage Manager maintenance activities. Journal based backups for the Linux® platform help reduce the backup window.
  • Simplified management and reporting:
    • A new IBM Cognos® based reporting engine provides easier access to novice users.
    • Automated client deployment helps deliver quicker and less labor intensive software distribution.
    • New reporting and monitoring capabilities help users identify hot spots and assist with problem determination.

Tivoli Storage Manager for Virtual Environments V6.3 delivers a new GUI that can be launched from within VMware vCenter.

Tivoli Storage Manager for Mail V6.3 and Tivoli Storage Manager for Databases V6.3 offer usability, scalability, and performance improvements.

For ordering, contact Your IBM representative or an IBM Business Partner.
For more information contact the Americas Call Centers at
800-IBM-CALL (426-2255).
 
Reference: YE001


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Overview
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The Tivoli Storage Manager V6.3 products consist of:

  • Tivoli Storage Manager
  • Tivoli Storage Manager Extended Edition
  • Tivoli Storage Manager for Enterprise Resource Planning
  • Tivoli Storage Manager for Mail
  • Tivoli Storage Manager for Storage Area Networks
  • Tivoli Storage Manager for Space Management
  • Tivoli Storage Manager HSM for Windows®
  • Tivoli Storage Manager for Databases
  • Tivoli Storage Manager for Virtual Environments
  • Tivoli Storage Manager Suite for Unified Recovery
  • IBM System Storage® Archive Manager

Today's business world presents IT administrators with new challenges on a daily basis. Application servers are operational 24 hours per day throughout the year, while the data managed by these servers continues to grow rapidly. The proliferation of server virtualization and storage virtualization technologies introduces new techniques that can be leveraged to provide data protection methodologies.

The ability to successfully manage information and data has become an imperative. By offering significant enhancements in multiple facets of data protection, the IBM Tivoli Storage Manager V6.3 products are designed to help businesses gain better control and efficiency in managing this complex environment.

Tivoli Storage Manager V6.3 introduces new data replication capabilities that address various disaster recovery scenarios. By leveraging its internal deduplication engine, Tivoli Storage Manager V6.3 can efficiently replicate data to a "hot standby" server, helping you achieve better recovery time objectives and recovery point objectives in disaster recovery scenarios.

Overall, the Tivoli Storage Manager administrative experience is enhanced with the introduction of automatic updating of backup-archive clients for non-Windows clients. (Windows client automatic update was introduced in Tivoli Storage Manager V6.2.) In addition, Tivoli Storage Manager V6.3 has built-in reporting capability that leverages the powerful IBM Cognos Business Intelligence reporting suite to provide a more simplified way of administering or creating reports.

Tivoli Storage Manager for Virtual Environments V6.3 delivers a new GUI that can be used from within VMware vCenter to help manage the backup process.

Tivoli Storage Manager V6.3 delivers performance enhancements designed to speed up backups and free up server resources.

The user interfaces for the Data Protection for Microsoft® Exchange component of Tivoli Storage Manager for Mail and for the Data Protection for Microsoft SQL component of Tivoli Storage Manager for Databases are redesigned for V6.3 and now more easy to use with the Microsoft Management Console. In addition, the user interfaces are enhanced to handle bigger and more complex production systems and can now be utilized to perform drag-and-drop restores of individual mail items for Microsoft Exchange.



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Key prerequisites
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Refer to the Technical information section.



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Planned availability date
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  • October 21, 2011: Electronic
  • November 18, 2011: DVD media


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Description
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The creation of digital content continues to grow relentlessly. The enhancements delivered in the IBM Tivoli Storage V6.3 family of products build on the success of the IBM Tivoli Storage Manager V6.2 family of products. These enhancements continue to help businesses manage data growth with data reduction and protection of virtualized environments, and to help improve storage administrator productivity.

Functions offered in IBM Tivoli Storage Manager V6.3 are also offered in IBM Tivoli Storage Manager Extended Edition V6.3. Additional functions unique to Tivoli Storage Manager Extended Edition V6.3 are:

  • Network Data Management Protocol (NDMP) backup for NetApp Network Attached Storage (NAS) devices
  • Advanced tape library support (including virtual tape libraries) - supports greater than 4 drives or 48 tape slots
  • Disaster recovery manager and disaster recovery planning function
  • Node replication (and use of the REPLICATE NODE command as a target server)

IBM Tivoli Storage Manager V6.3 and IBM Tivoli Storage Manager Extended Edition V6.3 (hereby referred to as Tivoli Storage Manager V6.3)

Tivoli Storage Manager V6.3 helps businesses manage and control their business data by delivering a single point of control and administration for storage management needs. This advanced, highly scalable product can help increase the efficiency of your IT operations and cut costs related to storage management by providing a wide range of data protection, recovery management, movement, retention, reporting, and monitoring capabilities using policy-based automation.

Tivoli Storage Manager V6.3 is a backup and recovery centralized offering that employs smart data movement and smart data store technology to help make backups and restores fast, flexible, and low-impact. It offers various types of backup and recovery strategies that range from progressive incremental backup of files to sub-file backup, volume level backup, backup sets, open file backups, and online backup of databases and applications.

Enhanced data reduction capabilities help conserve network bandwidth and data storage. Tivoli Storage Manager V6.3 helps deliver significant data reduction through progressive incremental backup, built-in source and target data deduplication capability, and client compression. For more information, refer to

http://www-01.ibm.com/software/tivoli/products/storage-mgr-extended/

Enhanced disaster recovery capabilities help conserve network bandwidth and data storage while meeting Service Level Agreements

Tivoli Storage Manager provides multiple techniques for addressing a multitude of disaster recovery scenarios, from helping to manage remote sites with no online connectivity by physically shipping tape cartridges to helping to leverage copy storage pools and IBM DB2's high availability disaster recovery (HADR) capability to periodically replicate data to a standby server. Tivoli Storage Manager V6.3 introduces a new disaster recovery capability that leverages its existing data reduction techniques to greater potential by efficient electronic vaulting capabilities and an effective disaster recovery strategy. Data can be deduplicated on the primary production server and sent to a local primary storage pool for quick recovery purposes. The new selective Node Replication capability allows users to set up a replication policy that can copy that data in its deduplicated form to a separate Tivoli Storage Manager server for disaster recovery purposes. That target server can serve as a hot-standby server for multiple purposes, including recovery operations. Data transfer can be performed on a per-node basis without rehydrating the data, potentially resulting in a reduced bandwidth requirement. Replicated data can be readily accessed at the remote site by the standard Tivoli Storage Manager V6.3 recovery mechanisms in case of disaster, which can result in a reduced recovery time objective (RTO) when compared with other disaster recovery mechanisms.

Easier management of data protection for virtualized environments

When using Tivoli Storage Manager V6.3 for backing up virtual machines running on VMware, the burden of running backups on a virtual machine can be eliminated by offloading backup workloads from a VMware ESX-based or ESXi-based host to a centralized vStorage backup server and taking full backups of virtual machines or a progressive-incremental file level backup. Full backups can invoke a non-disruptive snapshot at the virtual machine image level. Different backup policies will provide different recovery capabilities and allow end users to have recovery flexibility. Advanced backup and recovery capabilities are offered through Tivoli Storage Manager for Virtual Environments V6.3.

Faster backup of Linux environments

One of the fundamental principles on which Tivoli Storage Manager is based is the "progressive incremental backup". This approach has resulted in improved data reduction and helps reduce the amount of data stored in primary storage pools. However, Tivoli Storage Manager still needs to identify which files have changed since the previous backup. Prior versions of Tivoli Storage Manager supported journal based backup for IBM AIX® and Microsoft Windows platforms and were widely used to help reduce the backup window for their file servers. Tivoli Storage Manager V6.3 now introduces journal based backup for the Linux platform.

Improved storage administrator productivity

Tivoli Storage Manager V6.3 further improves the usability of managing and maintaining complex environments with hundreds and even thousands of production servers being backed up. While previous releases of Tivoli Storage Manager introduced central reporting and central administration capabilities, Tivoli Storage Manager V6.3 takes this existing infrastructure and helps make the administrator's day to day tasks easier than before. Key enhancements introduced in Tivoli Storage Manager V6.3:

  • Updating of backup-archive clients for non-Windows environments can be quicker and less labor intensive. From the Tivoli Storage Manager V6.3 Administration Center, you select a maintenance level to be distributed to a list of existing clients. The distribution and code updates are run automatically on the clients, based on a predefined policy and schedule. In addition, from the Administration Center you can review the client distribution status. This capability is supported for upgrade from Tivoli Storage Manager V5.5, V6.1, or V6.2 to V6.3. A wizard is used to set the basic server configuration required for automatic client deployments, including capabilities such as identification of:
    • Where the deployment packages are to be stored
    • The storage media on which to store deployment packages
    • The retention policies for the deployment packages
  • Utilization of the IBM Cognos Business Intelligence reporting suite to help enable exploration and interaction with data routinely collected by Tivoli Storage Manager V6.3. The new reporting engine includes a simplified user interface to help administer and edit out-of-the box reports, creating ad-hoc reports using a simple drag-and-drop interface that is suitable for even novice users. Other benefits of the new reporting engine include automatic emailing of reports and exporting reports to additional formats, including XML and Microsoft Excel spreadsheets. Tivoli Storage Manager V6.3 delivers multiple new out-of-the-box reports, including a new Processor Value Unit (PVU) estimation report.
  • Easier upgrade for backup-archive client, application programming interface (API), and message packages on the Linux platform by using rpm-U to perform an in-place upgrade. This feature does not apply to upgrades from earlier versions of the Tivoli Storage Manager client.
  • The Tivoli Storage Manager V6.3 client performance monitor can gather and review performance data about backup, archive, and restore operations for a Tivoli Storage Manager client. The data is collected by the Tivoli Storage Manager API and allows you to detect performance bottlenecks for client operations. The client performance monitor is launched from the Tivoli Storage Manager Administration Center.
  • A new client configuration wizard is available to help simplify the client configuration for processing Microsoft Cluster Server (MSCS) cluster disk resources and propagate the configuration to other nodes in the cluster group.

Performance enhancements

Tivoli Storage Manager V6.3 further enhances its performance by providing new and more robust ways to perform the internal IBM DB2® database backup by utilizing multithreading capabilities. Performance monitoring and bottleneck analysis functions are offered to assist in determining network bottle necks and production server's resource utilization.

The Tivoli Storage Manager V6.3 backup-archive clients for Linux x86, Macintosh (Intel®), and Solaris SPARC are now native 64-bit applications, providing a more robust architecture that can scale higher than before. With this enhancement, all Tivoli Storage Manager V6.3 platforms now have a native 64-bit backup-archive and API client.

IBM Tivoli Storage Manager for Virtualized Environments V6.3

Tivoli Storage Manager for Virtual Environments V6.3 compliments Tivoli Storage Manager V6.3 by offering additional improvements for backup efficiencies and advanced recovery capabilities for VMware hypervisors. Using Tivoli Storage Manager for Virtual Environments V6.3, the burden of running backups on a virtual machine can be eliminated by offloading backup workloads from a VMware ESX-based or ESXi-based host to a centralized vStorage backup server and taking full and incremental backups of virtual machines. Backups invoke a non-disruptive snapshot at the virtual machine image level. Various recovery capabilities provide end users with recovery flexibility from a single-pass image-level backup.

Tivoli Storage Manager for Virtual Environments V6.3 helps simplify management of virtual environments by expanding these exciting capabilities with a new, easy-to-use graphical user interface (GUI) that can be used from within VMware vCenter to help manage the backup process. This allows backup administrators (or VMware administrators) to create a backup policy or restore a virtual machine with a few clicks from their vCenter management console. Tivoli Storage Manager for Virtual Environments V6.3 allows administrators to run their vStorage backup server on either a physical or a virtual machine that is running in either a Microsoft Windows or a Linux environment.

IBM Tivoli Storage Manager for Mail V6.3

The Tivoli Storage Manager for Mail V6.3 Data Protection for Microsoft Exchange user interface for the Microsoft Windows platform is designed to handle bigger and more complex production systems, allowing users to quickly navigate across multiple Microsoft Exchange databases. The Tivoli Storage Manager for Mail V6.3 Data Protection for Microsoft Exchange user interface {Microsoft Management Console (MMC)-based} can now be utilized to perform drag-and-drop recoveries of individual mail items for Microsoft Exchange. These mail items include:

  • Inbox, deleted items, and drafts.
  • Outbox, sent items, journal, and calendar.
  • Contacts, notes, tasks, and user folders.
  • Filters, that limit the scope of items to be restored, such as sender name, subject texts, attachment name, folder name, message delivery date and time range, message body, and all content (searches subject text, message body, and attachment names).
  • Recovery into the production Microsoft Exchange server that can be done into the original mailbox, an alternate mailbox and folder, and a .PST file.

Tivoli Storage Manager for Mail V6.3 Data Protection for Domino® enhancements:

  • Communication resiliency - Recovery of dropped communications between Data Protection for Domino and the Tivoli Storage Manager server are now automatically attempted. In addition, configurable options related to the retry period are available.
  • Better reporting of statistics - Users can now better gauge the true benefits of data deduplication and compression.
  • Improved scalability - Helps reduce memory requirements for large restores.
  • Can recognize a Tivoli Storage Manager server CANCEL SESSION command that a user initiates to terminate an active session.

IBM Tivoli Storage Manager for Enterprise Resource Planning V6.3

Tivoli Storage Manager for Enterprise Resource Planning V6.3 continues to provide automated data protection, helps reduce the impact of data backups and restores on the SAP database server, and can reduce the administrator workload necessary to help meet data protection and storage management requirements. It integrates well with the database-specific utilities of IBM DB2 Enterprise Server and Oracle (RMAN), and with the SAP BR*Tools. Tivoli Storage Manager for Enterprise Resource Planning is specifically designed to help protect your vital SAP data. An administration assistant helps improve administrator productivity by helping to simplify administration, configuration, and monitoring of Tivoli Storage Manager for Enterprise Resource Planning in production environments. This powerful solution helps enable administrators to effectively, consistently, and reliably manage backup and recovery of multiple SAP systems with large volumes of data. The Tivoli Storage Manager for Enterprise Resource Planning software module allows multiple SAP database servers to share a single Tivoli Storage Manager server to automatically manage the backup data. In addition, it supports distributing the data of a single SAP database server among various Tivoli Storage Manager servers. As the intelligent interface to SAP databases, Tivoli Storage Manager for Enterprise Resource Planning V6.3 supports heterogeneous environments with large volume data backups, data recovery, redirected restore, and disaster recovery of multiple SAP database servers.

Tivoli Storage Manager for Enterprise Resource Planning V6.3 performs efficient backup of very large SAP databases (for example, databases larger than one terabyte). This is accomplished by breaking up extremely large SAP database objects into multiple smaller objects. This enables more flexibility on server-side maintenance tasks, such as backup storage pool operations, as they can now be interrupted without being required to start all over again.

Tivoli Storage Manager for Enterprise Resource Planning V6.3 now includes support for incremental backups through the Oracle RMAN facility. It supports use of Oracle RMAN to back up a snapshot of Oracle SAP databases that are created from IBM Tivoli Storage FlashCopy® Manager.

IBM Tivoli Storage Manager for Storage Area Networks V6.3

No new function is added in V6.3 of Tivoli Storage Manager for Storage Area Networks. Tivoli Storage Manager for Storage Area Networks continues to work with servers and client computers to make data transfers over a Storage Area Network (SAN). It allows SAN-connected Tivoli Storage Manager servers and Tivoli Storage Manager client computers to make maximum use of their direct network connection to storage. Key benefits of Tivoli Storage Manager for Storage Area Network:

  • Helps reduce the impact of data protection on the LAN and can reduce CPU utilization on both client and server
  • Delivers LAN-free backup and restore that helps remove data transfer from the LAN, providing high-performance backup and restore that helps minimize network traffic and improves application performance and transaction response times on the Tivoli Storage Manager server
  • Supports a SAN-connected tape library, where multiple servers can share a tape library and tape drives on a SAN

IBM Tivoli Storage Manager for Space Management V6.3

Tivoli Storage Manager for Space Management V6.3 provides Hierarchical Storage Management (HSM), which is an important component of information lifecycle management. It helps free administrators and users from manual file system pruning tasks; and helps control the need for additional disk storage by automatically and transparently migrating files via policy to near line or offline storage. Tivoli Storage Manager for Space Management V6.3 is available for IBM AIX Enhanced Journal File System (JFS2) and General Parallel File System™ (GPFS™), and for Linux GPFS. V6.3 of Tivoli Storage Space Management includes an enhanced logging facility that can provide records of file migration and recall, Management Application Programming Interface (DMAPI) handle, and result (success or failure). In addition, the log records file system events such as threshold migration, reconfiguration, and reconciliation. Additional flexibility is provided by specifying different log files for each individual command and extending GPFS functionality to send data to multiple Tivoli Storage Manager servers from a single file system. The dsmrecall command is enhanced with the option to order a file list so that tape access is optimized during a recall, helping to reduce RTO.

Tivoli Storage Manager for Space Management V6.3 clients for IBM AIX and Linux x86 are now 64 bit.

IBM Tivoli Storage Manager HSM for Windows V6.3

Tivoli Storage Manager HSM for Windows is designed to deliver space management for Microsoft Windows New Technology File System (NTFS) file systems. With a GUI, Tivoli Storage Manager HSM for Windows helps administrators define file migration policies. File migration eligibility is determined by include and exclude policy criteria such as file type (extension) and various criteria related to the age of a file (creation, modification, last access). Tivoli Storage Manager HSM for Windows helps free administrators and users from file system pruning tasks. In addition, Tivoli Storage Manager HSM for Windows is designed to assist administrators to more effectively manage Windows NTFS disk storage by automatically migrating files selected, based on administrator established policy, to less expensive storage devices while preserving Windows NTFS file accessibility.

V6.3 of Tivoli Storage Manager HSM for Windows has a new set of migration tools and commands to move stub files from one file server to another file server. This is performed without recalling the data to disk and is optimized for minimal tape accesses, allowing administrators to reconfigure HSM in order to adapt to changes, such as renaming host or cluster names or after changing drive letters without the need to recatalog files. Migration jobs are no longer based on the full UNC path but only on the drive letter, allowing users to share the same migration jobs between different nodes of a cluster.

IBM Tivoli Storage Manager for Databases V6.3

Tivoli Storage Manager for Databases V6.3 Data Protection for Microsoft SQL Server user interface for the Microsoft Windows platform is designed to handle bigger and more complex production systems, allowing users to quickly navigate and set data protection policies for a Microsoft SQL server with hundreds of databases. The Tivoli Storage Manager for Databases V6.3 Data Protection for Microsoft SQL Server user interface (MMC-based) can now be utilized to turn Microsoft SQL Server compression on and off both in the GUI and from the command line.

Tivoli Storage Manager for Databases V6.3 Data Protection for Oracle enhancements:

  • Ability to synchronize Tivoli Storage Manager with backup history stored in the Oracle control file.
  • Ability to specify certain Tivoli Storage Manager API options within an Oracle RMAN script via the send command rather than requiring separate options files.
  • Better reporting of statistics - Users can now better gauge the benefits of data deduplication and compression.

IBM System Storage Archive Manager V6.3

IBM System Storage Archive Manager V6.3 provides data retention capabilities that help meet requirements for data retention and disposition. Its existing policy-based data management capabilities help meet these needs through an open API. IBM System Storage Archive Manager V6.3 is designed to help prevent the modification of data under its control and the deletion of that data by unauthorized agents (individual or program) prior to the expiration of the retention period. This helps ensure that neither individuals nor programs can maliciously or accidentally delete data under IBM System Storage Archive Manager control. IBM System Storage Archive Manager V6.3, based on IBM Tivoli Storage Manager V6.3, incorporates many of the same enhancements and new features described previously.

IBM Tivoli Storage Manager Suite for Unified Recovery V6.3

IBM Tivoli Storage Manager Suite for Unified Recovery V6.3 delivers a feature-rich storage management software suite that consists of:

  • IBM Tivoli Storage Manager Extended Edition V6.3
  • IBM Tivoli Storage Manager for Databases V6.3
  • IBM Tivoli Storage Manager for Enterprise Resource Planning V6.3
  • IBM Tivoli Storage Manager for Mail V6.3
  • IBM Tivoli Storage Manager for Space Management V6.3
  • IBM Tivoli Storage Manager for Storage Area Networks V6.3
  • IBM Tivoli Storage Manager for Virtual Environments V6.3
  • IBM Tivoli Storage Manager FastBack V6.1
  • IBM Tivoli Storage Manager FastBack for Microsoft Exchange V6.1
  • IBM Tivoli Storage Manager FastBack for Bare Machine Recovery V6.1

Tivoli Storage Manager Suite for Unified Recovery V6.3 offers simplified pricing and licensing based on a per terabyte charge metric for data stored within Tivoli Storage Manager primary storage pools and Tivoli Storage Manager FastBack repositories.

For information about the products in this suite, refer to information shown above for each individual product. For information about the Tivoli Storage Manager FastBack products in this suite and more detail about Tivoli Storage Manager Suite for Unified Recovery, refer to the announcement letters listed in the Reference information section.

Product comparison

For a comparison of Tivoli Storage Manager, Tivoli Storage Manager Extended Edition, and Tivoli Storage Manager Suite for Unified Recovery, refer to

http://www-01.ibm.com/software/tivoli/products/storage-mgr/productline/compare.html

For a complete list of the new functionalities, refer to the administrator guide applicable for the individual Tivoli Storage Manager product.

Accessibility by people with disabilities

A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html


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Reference information
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Support for IBM Tivoli Storage Manager is extended to the z/OS® platform. For more information, refer to Software Announcement 211-374, dated October 11, 2011.

For more information about Tivoli Storage Manager Suite for Unified Recovery, refer to Software Announcement 211-201, dated May 31, 2011.

For more information about Tivoli Storage Manager FastBack V6.1, Tivoli Storage Manager Fastback® for Microsoft Exchange V6.1, and Tivoli Storage Manager FastBack for Bare Machine Recovery V6.1, refer to Software Announcement 209-364, dated December 15, 2009.



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Program number
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Program        Program
number    VRM  name

5608-E01  6.3  IBM Tivoli Storage Manager
5608-E02  6.3  IBM Tivoli Storage Manager Extended Edition
5608-E03  6.3  IBM System Storage Archive Manager
5608-E04  6.3  IBM Tivoli Storage Manager for Databases
5608-E05  6.3  IBM Tivoli Storage Manager for Enterprise Resource
               Planning
5608-E06  6.3  IBM Tivoli Storage Manager for Mail
5608-E07  6.3  IBM Tivoli Storage Manager for Storage Area Networks
5608-E12  6.3  IBM Tivoli Storage Manager for Space Management
5608-E13  6.3  IBM Tivoli Storage Manager HSM for Windows
5725-A44  6.3  IBM Tivoli Storage Manager for Virtual Environments
5724-Z12  6.3  IBM Tivoli Storage Manager Suite for Unified
               Recovery


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Education support
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Comprehensive education for IBM Tivoli products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.

For additional information, visit

http://www-306.ibm.com/software/tivoli/education/


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Offering Information
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Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® website

http://www.ibm.com/software/passportadvantage


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Publications
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The publications listed below will be available in English and can be downloaded from the following website on the general availability unless otherwise stated. Translated copies in selected languages will be available for download within 60 days of the general availability date unless otherwise stated. Refer to Note 1.

http://publib.boulder.ibm.com/infocenter/tsminfo/v6r3/index.jsp
 
                                                        Order
Title                                                   number

IBM Tivoli Storage Manager for AIX Installation Guide,  GC23-9781
 V6.3
IBM Tivoli Storage Manager Server for AIX               SC23-9769
 Administrator's Guide, V6.3
IBM Tivoli Storage Manager for AIX Administrator's      SC23-9775
 Reference, V6.3
IBM Tivoli Storage Manager for SAN for AIX              SC23-9797
 Storage Agent User's Guide, V6.3
 
IBM Tivoli Storage Manager for HP-UX Installation       GC23-9782
 Guide, V6.3
IBM Tivoli Storage Manager for HP-UX Server             SC23-9770
 Administrator's Guide, V6.3
IBM Tivoli Storage Manager Server for HP-UX             SC23-9776
 Administrator's Reference, V6.3
IBM Tivoli Storage Manager for SAN for HP-UX            SC23-9798
 Storage Agent User's Guide, V6.3
 
IBM Tivoli Storage Manager for Oracle Solaris           GC23-9784
 Installation Guide, V6.3
IBM Tivoli Storage Manager Server for Oracle            SC23-9772
 Solaris Administrator's Guide, V6.3
IBM Tivoli Storage Manager Server for Oracle            SC23-9778
 Solaris Administrator's Reference, V6.3
IBM Tivoli Storage Manager for SAN for Oracle           SC23-9800
 Solaris Storage Agent User's Guide, V6.3
 
IBM Tivoli Storage Manager for Linux Installation       GC23-9783
 Guide, V6.3
IBM Tivoli Storage Manager Server for Linux             SC23-9771
 Administrator's Guide, V6.3
IBM Tivoli Storage Manager Server for Linux             SC23-9777
 Administrator's Reference, V6.3
IBM Tivoli Storage Manager for SAN for Linux            SC23-9799
 Storage Agent User's Guide, V6.3
 
IBM Tivoli Storage Manager for Windows Installation     GC23-9785
 Guide, V6.3
IBM Tivoli Storage Manager Server for Windows           SC23-9773
 Administrator's Guide, V6.3
IBM Tivoli Storage Manager Server for Windows           SC23-9779
 Administrator's Reference, V6.3
IBM Tivoli Storage Manager for SAN for Windows          SC23-9553
 Storage Agent User's Guide, V6.3
 
IBM Tivoli Storage Manager Server Messages and Error    SC27-2877
 Codes, V6.3
IBM Tivoli Storage Manager Client Messages and          SC27-2878
 Application Programming Interface Return Codes, V6.3
IBM Tivoli Storage Manager Performance and Tuning       GC23-9788
 Guide, V6.3
IBM Tivoli Storage Manager Problem Determination        GC23-9789
 Guide, V6.3
IBM Tivoli Storage Manager Using the Application        SC23-9793
 Program Interface Guide, V6.3
IBM Tivoli Storage Manager Upgrade and Migration        GC27-4017
 Guide for V5 Servers, V6.3
 
IBM Tivoli Storage Manager for UNIX® and Linux:          SC23-9791
 Backup-Archive Clients Installation and User's
 Guide, V6.3
IBM Tivoli Storage Manager for Windows: Backup-Archive  SC23-9792
 Clients Installation and User's Guide, V6.3
 
IBM Tivoli Storage Manager for Space Management for     SC23-9794
 UNIX and Linux User's Guide, V6.3
 
IBM Tivoli Storage Manager HSM for Windows User's       SC23-9795
 Guide, V6.3
 
IBM Tivoli Storage Manager for Mail: Data Protection    SC27-4021
 for Lotus® Domino UNIX and Linux Installation and
 User's Guide, V6.3
IBM Tivoli Storage Manager for Mail: Data Protection    SC27-4022
 for Lotus Domino for Window's Installation and User's
 Guide, V6.3
IBM Tivoli Storage Manager for Mail: Data Protection    GC27-4009
 for Microsoft Exchange Server Installation and
 User's Guide, V6.3
IBM Tivoli Storage Manager for Mail: Data Protection    GC27-4011
 for Microsoft Exchange Server Messages, V6.3
IBM Tivoli Storage Manager for Mail: Data Protection    SC27-4015
 for Lotus Domino Messages, V6.3
 
IBM Tivoli Storage Manager for Enterprise Resource      SC33-6340
 Planning: Data Protection for SAP Installation and
 User's Guide for Oracle, V6.3
IBM Tivoli Storage Manager for Enterprise Resource      SC33-6341
 Planning: Data Protection for SAP Installation and
 User's Guide for DB2, V6.3
IBM Tivoli Storage Manager for Enterprise Resource      SC27-4016
 Planning: Data Protection for SAP Messages, V6.3
 
IBM Tivoli Storage Manager for Databases:               SC27-4019
 Data Protection for Oracle for UNIX and Linux
 Installation and User's Guide, V6.3
IBM Tivoli Storage Manager for Databases:               SC27-4014
 Data Protection for Oracle for UNIX and Linux
 Messages, V6.3
IBM Tivoli Storage Manager for Databases:               SC27-4020
 Data Protection for Oracle for Windows
 Installation and User's Guide, V6.3
IBM Tivoli Storage Manager for Databases: Data          GC27-4010
 Protection for Microsoft SQL Server Installation
 and User's Guide, V6.3
IBM Tivoli Storage Manager for Databases: Data          GC27-4012
 Protection for Microsoft SQL Server Messages, V6.3
 
IBM Tivoli Storage Manager for Virtual Environments:    SC27-2898
 Data Protection for VMware Installation and User's
 Guide, V6.3

Note 1: The following publications will be available by the dates shown below:

 
IBM Tivoli Storage Manager Performance and Tuning Guide, V6.3
 
Language            Available by

English             November 21, 2011
Translated copies   January 20, 2012
 
IBM Tivoli Storage Manager Problem Determination Guide, V6.3
 
Language            Available by

English             December 21, 2011
Translated copies   February 21, 2012

The Publications Center

http://www.ibm.com/shop/publications/order

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Technical information
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Specified operating environment

Hardware and software requirements

Tivoli Storage Manager supported devices

Refer to the following websites for the list of devices that are supported by Tivoli Storage Manager (5608-E01), Tivoli Storage Manager Extended Edition (5608-E02), and IBM System Storage Archive Manager (5608-E03). Libraries that have more than 4 drives or more than 48 tape slots require a license for Tivoli Storage Manager Extended Edition.

For Tivoli Storage Manager supported devices for AIX, HP-UX, Solaris, and Windows, visit

http://www.ibm.com/software/sysmgmt/products/support/IBM_TSM_Supported_Devices_for_AIXHPSUNWIN.html

For Tivoli Storage Manager supported devices for Linux, visit

http://www.ibm.com/software/sysmgmt/products/support/IBM_TSM_Supported_Devices_for_Linux.html

Hardware and software requirements for the Tivoli Storage Manager V6.3 products are available at the website listed with each product below.

IBM Tivoli Storage Manager V6.3 (refer to Note 1)

http://www.ibm.com/support/docview.wss?&uid=swg21243309

IBM Tivoli Storage Manager Extended Edition V6.3 (refer to Note 1)

http://www.ibm.com/support/docview.wss?&uid=swg21243309

IBM System Storage Archive Manager V6.3 (refer to Note 1)

http://www.ibm.com/support/docview.wss?&uid=swg21243309

IBM Tivoli Storage Manager for Enterprise Resource Planning V6.3

http://www.ibm.com/support/docview.wss?&uid=swg21219410

IBM Tivoli Storage Manager for Mail V6.3

http://www.ibm.com/support/docview.wss?&uid=swg21219345

IBM Tivoli Storage Manager for Storage Area Networks V6.3

http://www.ibm.com/support/docview.wss?&uid=swg21321214

IBM Tivoli Storage Manager for Space Management V6.3

http://www.ibm.com/support/docview.wss?&uid=swg21321200

IBM Tivoli Storage Manager for HSM for Windows V6.3

http://www.ibm.com/support/docview.wss?uid=swg21319299

IBM Tivoli Storage Manager for Databases V6.3

http://www.ibm.com/support/docview.wss?uid=swg21218747

IBM Tivoli Storage Manager for Virtual Environments V6.3

http://www.ibm.com/support/docview.wss?uid=swg21505139

For technical requirements for Tivoli Storage Manager Suite for Unified Recovery V6.3, refer to the individual product websites listed above.

Note 1: Tivoli Storage Manager V6.3, Tivoli Storage Manager Extended Edition V6.3, and IBM System Storage Archive Manager V6.3 have the same hardware, software, and supported device requirements.

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Companion products

Tivoli Storage Manager customers may consider purchasing IBM Tivoli Storage Manager FastBack for Workstations. Tivoli Storage Manager FastBack for Workstations is a real-time, continuous data protection solution specifically designed for laptops and desktops. Tivoli Storage Manager can be used with Tivoli Storage Manager FastBack for Workstations to provide off-machine protection when a user is connected, so real-time backups still occur. Tivoli Storage Manager provides off-site copies of backup data for vaulting, auditable disaster recovery plan, and tape and media management.

Customers who have a SAN environment may consider purchasing IBM Tivoli Storage Productivity Center in addition to Tivoli Storage Manager. The customer can benefit from the ability to more fully manage their storage environment, including backup and recovery, management of disk performance, management of the physical network of the SAN, logical connections between the devices, and capacity management of file systems and databases. Additionally, IBM Tivoli Storage Productivity Center for Data complements Tivoli Storage Manager. The customer who leverages these products can benefit from the ability to extend policies and file reports to directly initiate a Tivoli Storage Manager's backup or archive when certain threshold conditions are met, or in the case of file reports, if conditions deem it necessary.

Performance considerations

The Tivoli Storage Manager product's performance will vary depending upon your particular configuration, the client and server options, and customization.

Planning information

Direct customer support

Installation and technical support is provided by Global Services. For more information call 800-IBM-4YOU (426-4968).

For technical support or assistance, contact your IBM representative or visit

http://www.ibm.com/support
Packaging

Tivoli Storage Manager V6.3 products are distributed with:

  • International Program License Agreement (Z125-3301)
  • License Information document
  • DVD media
  • Publications (refer to the Publications section)

This program, when downloaded from a website, contains the applicable IBM license agreement and License Information document, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information document will be stored in a directory such as LICENSE.TXT.

Security, auditability, and control

Tivoli Storage Manager V6.3 products use the security and auditability features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



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To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/


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Licensing metric definitions and pricing examples
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Licensing metric definitions

Client Device

Client Device is a unit of measure by which the program can be licensed. A Client Device is a single user computing device or special purpose sensor or telemetry device that requests the execution of or receives for execution a set of commands, procedures, or applications from or provides data to another computer system that is typically referred to as a server or is otherwise managed by the server. Multiple Client Devices may share access to a common server. A Client Device may have some processing capability or be programmable to allow a user to do work. Examples include, but are not limited to actuators, appliances, automated teller machines, automatic meter readers, cash registers, disk drives, desktop computers, kiosks, notebook computers, personal digital assistant, point-of-sale terminals, sensors, smart meters, tape drives, and technical workstations. Licensee must obtain entitlements for every Client Device which runs, provides data to, uses services provided by, or otherwise accesses the Program and for every other computer or server on which the program is installed.

Processor Value Unit (PVU)

PVU is a unit of measure by which the program can be licensed. The number of PVU entitlements required is based on the processor technology (defined within the PVU Table by processor value, brand, type, and model number at

http://www.ibm.com/software/lotus/passportadvantage/pvu_licensing_for_customers.html

and the number of processors made available to the program. IBM continues to define a processor, for the purpose of PVU-based licensing, to be each processor core on a chip. A dual-core processor chip, for example, has two processor cores.

Licensee can deploy the program using either full capacity licensing or virtualization capacity (sub-capacity) licensing according to the Passport Advantage Sub-Capacity Licensing Terms (refer to the webpage below). If using full capacity licensing, licensee must obtain PVU entitlements sufficient to cover all activated processor cores* in the physical hardware environment made available to or managed by the program, except for those servers from which the program has been permanently removed. If using virtualization capacity licensing, licensee must obtain entitlements sufficient to cover all activated processor cores made available to or managed by the program, as defined according to the Virtualization Capacity License Counting Rules at

http://www.ibm.com/software/lotus/passportadvantage/Counting_Software_licenses_using_specific_virtualization_technologies.html

* An activated processor core is a processor core that is available for use in a physical or virtual server, regardless of whether the capacity of the processor core can be or is limited through virtualization technologies, operating system commands, BIOS settings, or similar restrictions.

Instead of the entitlements required for the program directly, licensee must obtain PVU entitlements for this program sufficient to cover the processor cores for the systems on which the resources managed or processed by the program reside.

Terabyte

Terabyte is a unit of measure by which the program can be licensed. A terabyte is 2 to the 40th power bytes. Licensee must obtain an entitlement for each terabyte of storage available to the program.

IBM System Storage Archive Manager Terabyte capacity

IBM System Storage Archive Manager Terabyte capacity includes primary disk storage pool size combined with the amount of utilized primary removable media storage used by the IBM System Storage Archive Manager server.

Capacity does not include:

  • Copy storage pools for the space-managed data that reside on disk.
  • Copy storage pools for the space-managed data that reside on removable media.
  • Space used on the IBM Tivoli Storage Manager server for any purpose other than the primary storage of space-managed data.
  • Disk on the host being space managed.

A virtual tape library (VTL) is considered a removable media device, so capacity is based on utilization.

The minimum amount of capacity that can be purchased is 1 terabyte.

Partial capacity will be rounded up to the next whole number of terabytes.

Additional capacity must be added in increments of 1 terabyte.

Tiered Terabytes (1-12), (13-32), (33-64), (65-100), (101-250), (251+)

Terabyte (1-12), terabyte (13-32), terabyte (33-64), terabyte (65-100), terabyte (101-250), and terabyte (251+) is a unit of measure by which the program can be licensed. Proofs of Entitlement (PoEs) are based on the number of terabytes available to the program. A terabyte is 2 to the 40th power bytes. Licensee must obtain sufficient entitlements required for licensee's environment. The entitlements are specific to the program and may not be exchanged, interchanged, or aggregated with entitlements of another program.

Instead of the entitlements required for the program directly, Licensee must obtain terabyte entitlements for the program sufficient to cover the storage managed by the program.

IBM Tivoli Storage Manager Suite for Unified Recovery Terabyte capacity

Tiered terabytes (1-100), (101-250), (251-500), (501-750), (751-1,250), (1,251-2,000), (2001+)

Terabyte (1-100), terabyte (101-250), terabyte (251-500), terabyte (501-750), terabyte (751-1,250), terabyte (1,251-2,000), terabyte (2,001+) is a unit of measure by which the program can be licensed. PoEs are based on the number of terabytes available to the program. A terabyte is 2 to the 40th power bytes. Licensee must obtain sufficient entitlements required for licensee's environment. The entitlements are specific to the program and may not be exchanged, interchanged, or aggregated with entitlements of another program.

Instead of the entitlements required for the program directly, licensee must obtain terabyte entitlements for the program sufficient to cover the storage managed by the program.

For Tivoli Storage Manager Suite for Unified Recovery, Licensee must obtain sufficient entitlements required for all data stored in the designated Tivoli Storage Manager primary storage pool volumes and for all data stored in the designated Tivoli Storage Manager FastBack repository volumes.

Pricing examples

Pricing examples for Tivoli Storage Manager

The following examples are provided to illustrate the customer's licensing requirements.

References to processor-based licensing do not represent the actual number of entitlements required. Entitlement requirements are Value Unit-based. Processors referenced in these examples represent the designated measurement on which the required number of Value Unit entitlements will be calculated. The number of Value Units required per processor will depend on the processor type.

Notes:

  • A PoE for IBM Tivoli Storage Manager Extended Edition is required to use any of the following function: node replication (and the use of REPLICATE NODE command as a target server), disaster recovery manager, Network Data Management Protocol (NDMP), support of tape libraries (including virtual tape libraries) with more than 4 drives or more than 48 slots.
  • An IBM Tivoli Storage Manager Extended Edition server can only be used to manage IBM Tivoli Storage Manager Extended Edition components or clients.
  • A Tivoli Storage Manager Extended Edition server can act as a target server for disaster recovery purposes for Tivoli Storage Manager servers.
  • The use of node replication (REPLICATE NODE command) requires the same end-user entitlements for both the server that sends the data (source server) and the server that receives the data (target server).
  • If a NetApp Network Attached Storage (NAS) device is backed up using Common Internet File System (CIFS) or Network File System (NFS), entitlement for either IBM Tivoli Storage Manager or IBM Tivoli Storage Manager Extended Edition is required for that NAS device.
  • An IBM Tivoli Storage Manager for Storage Area Networks entitlement is required for each IBM Tivoli Storage Manager server that is sharing a library where an IBM Tivoli Storage Manager acts as the library manager. An entitlement is required for each library client and library manager. An IBM Tivoli Storage Manager for Storage Area Networks license entitlement is required for each system that performs LAN-free operations.
  • When using Processor Value Unit based licensing, license entitlements for IBM Tivoli Storage Manager or IBM Tivoli Storage Manager Extended Edition are required for all managed servers including the managing server. Licensing entitlement is Processor Value Unit based and both full capacity and sub-capacity licensing is offered.
  • Client Device entitlements for IBM Tivoli Storage Manager and IBM Tivoli Storage Manager Extended Edition are interchangeable.

Scenario 1: The customer wants to do basic archiving and retrieval for all of the LAN-connected servers in its network. The customer environment consists of the following:

  • 20 Client devices (laptops)
  • 10 4-way servers
  • Five 8-way mail servers
  • Five 16-way database servers
  • One 32-way server
  • One 8-way managing server

The customer must obtain the following entitlements for IBM Tivoli Storage Manager or IBM Tivoli Storage Manager Extended Edition:

         Systems managed            Quantity in    Total client  
                                    customer       device        
                                    environment    entitlements  
                                                   required      

Client devices                      20             20       

Total client device entitlements                   20       
        Systems managed            Quantity in     Processor    
                                   customer        entitlements 
                                   environment     required     

4-way                              10               40       

8-way                               5               40       

16-way                              5               60       

32-way                              1               32       

8-way (managing server)             1                8       

Total processor entitlements                       200       

The customer must obtain the following additional entitlements for IBM Tivoli Storage Manager for Databases:

        Systems managed            Quantity in     Processor    
                                   customer        entitlements 
                                   environment     required     

16-way                             5               80       

Total processor entitlements                       80       

Note: This example is valid for any database application supported by IBM Tivoli Storage Manager for Databases. IBM Tivoli Storage Manager or IBM Tivoli Storage Manager Extended Edition is required for each system with a database managed by IBM Tivoli Storage Manager for Databases.

The customer must obtain the following additional entitlements for IBM Tivoli Storage Manager for Mail:

        Systems managed            Quantity in     Processor    
                                   customer        entitlements 
                                   environment     required     

8-way                              5               40       

Total processor entitlements                       40       

Note: This example is valid for any mail application supported by IBM Tivoli Storage Manager for Mail. IBM Tivoli Storage Manager or IBM Tivoli Storage Manager Extended Edition is required for each system with a mail server managed by IBM Tivoli Storage Manager for Mail.

Scenario 2: Assume the customer in Scenario 1 has a SAN and wants to do LAN-free backup using IBM Tivoli Storage Manager for Storage Area Networks. The customer must obtain the following entitlements for IBM Tivoli Storage Manager for Storage Area Networks in addition to the entitlements required in Scenario 1:

        Systems managed            Quantity in     Processor    
                                   customer        entitlements  
                                   environment     required     

4-way                              10               40       

8-way                               5               40       

16-way                              5               80       

32-way                              1               32       

8-way (managing server)                  

Total processor entitlements                        200       

Notes:

  • In this scenario, the managing server is also acting as the library manager and the customer wants to do LAN-free operations on all servers in their environment.
  • IBM Tivoli Storage Manager for Storage Area Networks can be used with IBM Tivoli Storage Manager or IBM Tivoli Storage Manager Extended Edition. Entitlement for IBM Tivoli Storage Manager for Storage Area Networks is in addition to IBM Tivoli Storage Manager or IBM Tivoli Storage Manager Extended Edition.
  • IBM Tivoli Storage Manager for Storage Area Networks includes a component called Tivoli SANergy®. The use of this component is limited to LAN-free backup and restore to disk.

Scenario 3: VMware environment with VMware Consolidated Backup (VCB) or VMware vStorage API

The customer environment consists of the following:

  • ESX server 1 with four virtual servers, three running as file servers, and the fourth running as a SQL server.
  • ESX server 2 with four virtual servers, three running as file servers, and the fourth running as a Microsoft Exchange server.
  • Both ESX servers are backed up using the vStorage API or VCB from a proxy server.
  • Each virtual machine is assigned one processor core.
  • The customer is backing up only the file servers.

Notes:

  • The IBM Tivoli Storage Manager or IBM Tivoli Storage Manager Extended Edition full capacity entitlement requires that all physical system cores on the VMware ESX servers, being backed up by the proxy server, are to be entitled.
  • The IBM Tivoli Storage Manager or IBM Tivoli Storage Manager Extended Edition sub-capacity entitlement requires that the virtual cores, assigned to virtual machines on the VMware ESX servers being backed up by the proxy server, are to be entitled.
  • The VCB (or VMware vStorage API) proxy server does not require entitlement for Tivoli Storage Manager, Tivoli Storage Manager Extended Edition, or Tivoli Storage Manager for Virtual Environments.
 
Full capacity requirement
 
Quantity of processor              
core entitlements     ESX 1   ESX 2   Proxy server       
required              (4 way) (4 way) (4 way)       Total

TSM or TSM Extended         
Edition                 4       4         0           8  
 
Sub-capacity requirement
 
Quantity of processor       
core entitlements     ESX 1   ESX 2   Proxy server       
required              (4 way) (4 way) (4 way)        Total

TSM or TSM Extended  
Edition                 3       3         0            6  

Note: Only the virtual machines running as file servers require entitlement. Since these are the only machines being backed up, the customer does not back up the fourth virtual machine.

Scenario 4: VMware environment with IBM Tivoli Storage Manager or IBM Tivoli Storage Manager Extended Edition backup agent installed inside a virtual machine and the customer is backing up Oracle and Microsoft Exchange

The customer environment consists of the following:

  • ESX server 1 with four virtual servers, three running as file servers, and the fourth running as an Oracle server.
  • ESX server 2 with four virtual servers, three running as file servers, and the fourth running as a Microsoft Exchange server.
  • Each virtual machine is assigned one processor core.

Notes:

  • The full capacity IBM Tivoli Storage Manager or IBM Tivoli Storage Manager Extended Edition entitlement requirement is based on physical system cores and not virtual cores.
  • The sub-capacity IBM Tivoli Storage Manager or IBM Tivoli Storage Manager Extended Edition entitlement requirement is based on virtual cores.
Full capacity requirements
 
Quantity of processor                
core entitlements     ESX 1   ESX 2  
required              (4 way) (4 way) Total

TSM or TSM Extended  
Edition                 4       4       8  

TSM for Databases       4       0       4  

TSM for Mail            0       4       4  

Note: If VMware VMotion is running across all ESX servers, enabling migration of virtual machines between the two ESX servers, then the ESX cluster is treated as the server at full capacity, which requires all cores on all ESX servers to be entitled. If VMotion is running in the above scenario, then IBM Tivoli Storage Manager Extended Edition, IBM Tivoli Storage Manager for Databases, and IBM Tivoli Storage Manager for Mail will each require eight cores to be entitled.

Sub-capacity requirements
 
Quantity of processor               
core entitlements     ESX 1   ESX 2 
required              (4 way) (4 way) Total

TSM or TSM Extended         
Edition                 4       4       8  

TSM for Databases       1       0       1  

TSM for Mail            0       1       1  

Note: If VMware VMotion is running across all ESX servers, enabling migration of virtual machines between the two ESX servers, entitlement requirements would not change from the above required entitlements.

Scenario 5: VMware environment with IBM Tivoli Storage Manager or IBM Tivoli Storage Manager Extended Edition backup agent running inside a virtual machine

The customer environment consists of the following:

  • ESX server 1 with four virtual servers, three running as file servers, and the fourth running as an Oracle server.

Notes:

  • The full capacity IBM Tivoli Storage Manager or IBM Tivoli Storage Manager Extended Edition entitlement requirement is based on physical system cores and not virtual cores.
  • The sub-capacity IBM Tivoli Storage Manager or IBM Tivoli Storage Manager Extended Edition entitlement requirement is based on virtual cores.
 
Full capacity requirements
 
Quantity of processor
core entitlements     ESX 1  
required              (4 way) Total

TSM or TSM Extended
Edition                 4       4  

TSM for Databases       4       4  
 
Sub-capacity requirements
 
Quantity of processor
core entitlements     ESX 1  
required              (4 way) Total

TSM or TSM Extended  
Edition                 4       4  

TSM for Databases       1       1 

Pricing examples for IBM System Storage Archive Manager

Scenario 1

A customer has an IBM System Storage Archive Manager server with a 5 Terabyte (TB) primary disk storage pool and a removable media storage pool that will store 4 TB of data within the next 12 months. The data in the primary storage pools will be copied for off-site protection to a copy pool. The customer has designated 10 TB of removable media for a copy storage pool.

The customer needs to purchase 9 TB of IBM System Storage Archive Manager.

Primary disk    Removable        Capacity      Required       
Storage Pool    media storage                  entitlements   
                pool                                          

5 TB            4 TB             9 TB          9 TB of IBM    
                                               System Storage 
                                               Archive Manager
                                               for Windows    

Scenario 2 (additional capacity)

A customer had purchased 9 TBs of IBM System Storage Archive Manager. 12 months after that initial purchase, the customer is managing 9 TB of data. Over the next 12 months the customer estimates they will need to manage an additional 2.4 TB worth of data.

The customer should purchase an additional 3 TB of IBM System Storage Archive Manager.

Primary disk    Removable        Capacity     Required       
Storage Pool    media storage                 entitlements   
                pool                                         

  5 TB          6.4 TB           11.4 TB      12 TB of IBM   
                                              System Storage 
                                              Archive Manager
                                              for Windows    

Pricing examples for Tivoli Storage Manager HSM for Windows

Entitlement for Tivoli Storage Manager HSM for Windows is based on the TB capacity being space managed (migrated). Capacity is defined as the primary HSM disk storage pool size combined with the amount of utilized HSM removable media storage pool. Storage pools are configured on the IBM Tivoli Storage Manager server. The minimum amount of capacity that can be purchased is 1 TB. Partial capacity will be rounded up to the next whole number of TB. Additional capacity must be added in multiples of 1 TB. Capacity does not include:

  • Copy storage pools for the space-managed data that reside on disk
  • Copy storage pools for the space-managed data that reside on removable media

Scenario 1

A customer wants to space manage 4.25 TB of files from six Microsoft Windows file servers. This means 4.25 TB of files will be migrated from their current location to the Tivoli Storage Manager server's primary HSM storage pools. The migrated files will be replaced with references to the original file. The data in the primary HSM storage pools will be copied for off-site protection to a copy pool. The customer has designated 0.25 TB of disk for an HSM disk storage pool, 4 TB for a HSM removable media storage pool, and 6 TB of removable media for a copy storage pool.

The customer needs to purchase 5 TB of Tivoli Storage Manager HSM for Windows.

HSM disk        HSM removable  Capacity        Required      
storage pool    media storage                  entitlements  
                pool                          

0.25 TB         4 TB           4.25 TB         5 TB of       
                                               Tivoli Storage
                                               Manager HSM   
                                               for Windows   

Scenario 2 (additional capacity):

A customer had purchased 5 TB of Tivoli Storage Manager HSM for Windows. Over the last 12 months, the customer consumed the 5 TB of HSM capacity they purchased initially in addition to an additional 1 TB. Over the next 12 months they expect the amount of space managed data will grow to 9 TB total. They will continue to keep the 0.25 TB for the HSM disk storage pool and thus store the remaining 8.75 TB in the removable media storage pool.

The customer should purchase an additional 4 TB of Tivoli Storage Manager HSM for Windows.

HSM disk         HSM removable    Capacity     Required       
storage pool     media storage                 entitlements   
                 pool                                         

0.25 TB          8.75 TB          9 TB         9 TB of        
                                               Tivoli Storage 
                                               Manager HSM    
                                               for Windows    

Pricing examples for Tivoli Storage Manager for Virtual Environments

Protecting VMware environments using Tivoli Storage Manager for Virtual Environments

The customer environment consists of the following:

  • vSphere (host) 1 with 12 virtual machines (guests).
  • vSphere (host) 2 with 19 virtual machines (guests).
  • All of the guests on both vSphere servers (hosts) are protected using Tivoli Storage Manager for Virtual Environments V6.2.

Notes:

  • Either IBM Tivoli Storage Manager or IBM Tivoli Storage Manager Extended Edition are prerequisite products for Tivoli Storage Manager for Virtual Environments and require entitlement on all physical system cores on the vSphere hosts. This entitlement applies only to the vSphere hosts protected by Tivoli Storage Manager for Virtual Environments.
  • Tivoli Storage Manager for Virtual Environments is physically installed on a centralized vStorage backup server, which is a secondary or proxy machine that is used to perform the backup using the vStorage application programming interface (API). This secondary or proxy machine can be either a physical machine or a virtual machine. A single vStorage backup server can be used to protect one or more virtual machines that reside on one or more vSphere servers. The customer can use one or more vStorage backup servers.
  • Entitlements for Tivoli Storage Manager for Virtual Environments, Tivoli Storage Manager, and Tivoli Storage Manager Extended Edition are not required on the vStorage backup server. Tivoli Storage Manager for Virtual Environment, Tivoli Storage Manager, and Tivoli Storage Manager Extended Edition entitlements are only required for the managed environment, which is the processor cores on the vSphere hosts running the virtual machines being protected.
  • Tivoli Storage Manager for Virtual Environments can also be licensed under sub-capacity software licensing terms, if required. Processor Value Unit (PVU) sub-capacity licensing lets you license an eligible software product for less than the full capacity (or total number of processors) of your server or group of servers. It provides the licensing granularity needed to leverage various multicore chip and virtualization technologies. The sub-capacity software licensing terms are documented in the International Passport Advantage Agreement (IPAA) Attachment for Sub-capacity Licensing Terms (Sub-capacity Licensing Attachment).

Full capacity requirement

Scenario 1 - use a single vStorage backup server to protect both vSphere hosts

                                         vStorage
Quantity of processor  vSphere  vSphere  backup
core entitlements      host 1   host 2   server
required               (4 way)  (8 way)  (2 way)          Total
 
Tivoli Storage Manager
or Tivoli Storage
Manager Extended
Edition                   4        8        0              12
 
Tivoli Storage Manager
for Virtual
Environments              4        8        0              12

Scenario 2 - use two (2 way) vStorage backup servers to protect only the larger vSphere host

                                          vStorage  vStorage
Quantity of processor   vSphere  vSphere  backup    backup
core entitlements       host 1   host 2   server 1  server 2
required                (4 way)  (8 way)  (2 way)   (2 way)   Total
 
Tivoli Storage Manager
or Tivoli Storage
Manager Extended
Edition                    0        8        0         0        8
 
Tivoli Storage Manager
for Virtual
Environments               0        8        0         0        8

Pricing example for Tivoli Storage Manager Suite for Unified Recovery

Tivoli Storage Manager Suite for Unified recovery uses a tiered TB pricing model. The model consists of seven tiers that are to be used cumulatively. All tiers must be used in order (begin with the first tier and move on to the second tier, and so on) to arrive at the desired total amount of TB.

Based on the actual TB tiers, the following example is an illustration, using variables for prices, that shows how to calculate the prices:

 
Tier TB range          $K/TB
(actual)
 
    1-100              x
  101-250              y
  251-500              z
  501-750              a
  751-1,250            b
1,251-2,000            c
2,001+                 d
 
Total TB      How it is charged
ordered
 
   50 TB      (x * 50 TB)
 
  150 TB      (x * 100 TB) + (y * 50 TB)
 
  500 TB      (x * 100 TB) + (y * 150 TB) + (z * 250 TB)
 
1,200 TB      (x * 100 TB) + (y * 150 TB) + (z * 250 TB) +
              (a * 250 TB) + (b * 450 TB)
 
1,800 TB      (x * 100 TB) + (y * 150 TB) + (z * 250 TB) +
              (a * 250 TB) + (b * 500 TB) + (c * 550 TB)
 
2,500 TB      (x * 100 TB) + (y * 150 TB) + (z * 250 TB) +
              (a * 250 TB) + (b * 500 TB) + (c * 750 TB) +
              (d * 500 TB)


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This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product group: Tivoli Storage Management

Product category: Tivoli Storage Manager

 
                                                           PID
Product Identifier Descriptions                            number

IBM Tivoli Storage Manager                                 5608-E01
IBM Tivoli Storage Manager Extended Edition                5608-E02
IBM System Storage Archive Manager                         5608-E03
IBM Tivoli Storage Manager for Databases                   5608-E04
IBM Tivoli Storage Manager for Enterprise Resource         5608-E05
 Planning
IBM Tivoli Storage Manager for Mail                        5608-E06
IBM Tivoli Storage Manager for Storage Area Networks       5608-E07
IBM Tivoli Storage Manager for Space Management            5608-E12
IBM Tivoli Storage Manager HSM for Windows                 5608-E13
IBM Tivoli Storage Manager for Virtual Environments        5725-A44
IBM Tivoli Storage Manager Suite for Unified Recovery      5724-Z12

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

 
Media pack description and entitled Maintenance
offerings description                            Part number

IBM TSM V6.3 MP ML                               BJ0ZEML
IBM TSM EE V6.3 MP ML                            BJ0ZFML
IBM SSAM V6.3 MP ML                              BJ0ZGML
IBM TSM ERP V6.3 MP ML                           BJ0ZHML
IBM TSM MAIL V6.3 MP ML                          BJ0ZIML
IBM TSM SAN V6.3 MP ML                           BJ0ZJML
IBM TSM SM V6.3 MP ML                            BJ0ZKML
IBM TSM HSM V6.3 MP ML                           BJ0ZLML
IBM TSM DB V6.3 MP ML                            BJ0ZDML
IBM TSM VE V6.3 MP ML                            BJ0ZMML
IBM TSM SUR V6.3 MP ML                           BJ0ZVML

Current licensees

Current licensees, with support in effect, will receive instructions on how to order this update.

New licensees

Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Basic license

Ordering information for Passport Advantage

Passport Advantage allows you to have a common anniversary date for Software Subscription and Support (SW S&S) renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of Software Subscription and Support (also referred to as Software Maintenance). Software Subscription and Support in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Subscription and Support (Software Maintenance) will renew at the common anniversary date for twelve full months of Software Subscription and Support (Software Maintenance).

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Support Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Subscription and Support (Software Maintenance).

The quantity to be specified for the Passport Advantage part numbers in the following tables is per 10 Processor Value Units, per client device, and per terabyte. To order for Passport Advantage, specify the desired part number and quantity.

Description                                              Part number

IBM Tivoli Storage Manager
 10 Processor Value Units:
  License and SW S&S 12 Months                           D56FULL
  (Refer to Note 1)
  Annual SW S&S Renewal                                  E029KLL
  SW S&S Reinstatement 12 Months                         D56FWLL
  Lnx on z - License and SW S&S 12 Months                D56Q5LL
  Lnx on z - Annual SW S&S Renewal                       E02B7LL
  Lnx on z - SW S&S Reinstatement 12 Months              D56Q6LL
  Tradeup from Tivoli Storage Manager Express
  License and SW S&S 12 Months                           D59V5LL
 Client devices:
  License and SW S&S 12 Months                           D5158LL
  Annual SW S&S Renewal                                  E00AJLL
  SW S&S Reinstatement 12 Months                         D515ALL
 
IBM Tivoli Storage Manager Extended Edition
 10 Processor Value Units:
  License and SW S&S 12 Months                           D56FELL
  (Refer to Note 1)
  Annual SW S&S Renewal                                  E029ELL
  SW S&S Reinstatement 12 Months                         D56FFLL
  Lnx on z - License and SW S&S 12 Months                D56FJLL
  Lnx on z - Annual SW S&S Renewal                       E029GLL
  Lnx on z - SW S&S Reinstatement 12 Months              D56FKLL
  Tradeup from Tivoli Storage Manager
  License and SW S&S 12 Months                           D56FILL
  Tradeup from Tivoli Storage Manager Express
  License and SW S&S 12 Months                           D59V6LL
 Client devices:
  License and SW S&S 12 Months                           D51MKLL
  Annual SW S&S Renewal                                  E00IALL
  SW S&S Reinstatement 12 Months                         D51MMLL

Note 1: Client licenses are interchangeable between IBM Tivoli Storage Manager and IBM Tivoli Storage Manager Extended Edition.

 
IBM Tivoli Storage Manager for Storage Area Networks
 10 Processor Value Units:
  License and SW S&S 12 Months                           D56FPLL
  Annual SW S&S Renewal                                  E029ILL
  SW S&S Reinstatement 12 Months                         D56FQLL
 Client devices:
  License and SW S&S 12 Months                           D51MYLL
  Annual SW S&S Renewal                                  E00IELL
  SW S&S Reinstatement 12 Months                         D51N0LL
 
IBM Tivoli Storage Manager for Space Management
 10 Processor Value Units:
  License and SW S&S 12 Months                           D56FLLL
  Annual SW S&S Renewal                                  E029HLL
  SW S&S Reinstatement 12 Months                         D56FMLL
 
IBM Tivoli Storage Manager for Mail
 10 Processor Value Units:
  License and SW S&S 12 Months                           D56Q3LL
  Annual SW S&S Renewal                                  E02B6LL
  SW S&S Reinstatement 12 Months                         D56Q4LL
  Lnx on z - License and SW S&S 12 Months                D56Q1LL
  Lnx on z - Annual SW S&S Renewal                       E02B5LL
  Lnx on z - SW S&S Reinstatement 12 Months              D56Q2LL
  Tradeup from Tivoli Storage Manager Express® MS
  Exchange License and SW S&S 12 Months                  D59V4LL
 
IBM Tivoli Storage Manager HSM for Windows
 Per terabytes:
  License and SW S&S 12 Months                           D55H5LL
  Annual SW S&S Renewal                                  E01ZBLL
  SW S&S Reinstatement 12 Months                         D55H6LL
 
IBM Tivoli Storage Manager for Enterprise Resource
Planning
 10 Processor Value Units:
  License and SW S&S 12 Months                           D56F7LL
  Annual SW S&S Renewal                                  E029CLL
  SW S&S Reinstatement 12 Months                         D56FBLL
 
IBM Tivoli Storage Manager for Virtual Environments
 10 Processor Value Units:
  License and SW S&S 12 Months                           D0I2SLL
  Annual SW S&S Renewal                                  E0BI0LL
  SW S&S Reinstatement 12 Months                         D0I2TLL
 
IBM Tivoli Storage Manager for Databases
 10 Processor Value Units:
  License and SW S&S 12 Months                           D56D9LL
  Annual SW S&S Renewal                                  E028WLL
  SW S&S Reinstatement 12 Months                         D56DALL
  Tradeup from Tivoli Storage Manager Express MS SQL
  License and Software Maintenance 12 Months             D59V3LL
 
IBM System Storage Archive Manager
 
Per Terabyte (1-12)
 License and SW S&S 12 Months                            D61H2LL
Per Terabyte (1-12)
 Annual SW S&S Renewal                                   E040YLL
Per Terabyte (1-12)
 SW S&S Reinstatement 12 Months                          D61H3LL
 
Per Terabyte (13-32)
 License and SW S&S 12 Months                            D61G7LL
Per Terabyte (13-32)
 Annual SW S&S Renewal                                   E040ILL
Per Terabyte (13-32)
 SW S&S Reinstatement 12 Months                          D61G8LL
 
Per Terabyte (33-64)
 License and SW S&S 12 Months                            D61GHLL
Per Terabyte (33-64)
 Annual SW S&S Renewal                                   E040NLL
Per Terabyte (33-64)
 SW S&S Reinstatement 12 Months                          D61GILL
 
Per Terabyte (65-100)
 License and SW S&S 12 Months                            D61GJLL
Per Terabyte (65-100)
 Annual SW S&S Renewal                                   E040PLL
Per Terabyte (65-100)
 SW S&S Reinstatement 12 Months                          D61GKLL
 
Per Terabyte (101-250)
 License and SW S&S 12 Months                            D61GLLL
Per Terabyte (101-250)
 Annual SW S&S Renewal                                   E040QLL
Per Terabyte (101-250)
 SW S&S Reinstatement 12 Months                          D61GMLL
 
Per Terabyte (251+)
 License and SW S&S 12 Months                            D61GNLL
Per Terabyte (251+)
 Annual SW S&S Renewal                                   E040RLL
Per Terabyte (251+)
 SW S&S Reinstatement 12 Months                          D61GPLL
 
IBM Tivoli Storage Manager Suite for Unified Recovery
 
Per Terabyte (1-100)
 License and SW S&S 12 Months                            D0BM1LL
Per Terabyte (1-100)
 Annual SW S&S Renewal                                   E084XLL
Per Terabyte (1-100)
 SW S&S Reinstatement 12 Months                          D0BM2LL
 
Per Terabyte (101-250)
 License and SW S&S 12 Months                            D0BM9LL
Per Terabyte (101-250)
 Annual SW S&S Renewal                                   E0851LL
Per Terabyte (101-250)
 SW S&S Reinstatement 12 Months                          D0BMALL
 
Per Terabyte (251-500)
 License and SW S&S 12 Months                            D0BMBLL
Per Terabyte (251-500)
 Annual SW S&S Renewal                                   E0852LL
Per Terabyte (251-500)
 SW S&S Reinstatement 12 Months                          D0BMCLL
 
Per Terabyte (501-750)
 License and SW S&S 12 Months                            D0BMJLL
Per Terabyte (501-750)
 Annual SW S&S Renewal                                   E0856LL
Per Terabyte (501-750)
 SW S&S Reinstatement 12 Months                          D0BMLLL
 
Per Terabyte (751-1,250)
 License and SW S&S 12 Months                            D0BMKLL
Per Terabyte (751-1,250)
 Annual SW S&S Renewal                                   E0857LL
Per Terabyte (751-1,250)
 SW S&S Reinstatement 12 Months                          D0BMMLL
 
Per Terabyte (1,251-2,000)
 License and SW S&S 12 Months                            D0BMULL
Per Terabyte (1,251-2,000)
 Annual SW S&S Renewal                                   E085BLL
Per Terabyte (1,251-2,000)
 SW S&S Reinstatement 12 Months                          D0BMWLL
 
Per Terabyte (2,001+)
 License and SW S&S 12 Months                            D0BMVLL
Per Terabyte (2,001+)
 Annual SW S&S Renewal                                   E085CLL
Per Terabyte (2,001+)
 SW S&S Reinstatement 12 Months                          D0BMXLL

To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:

                                                  Part
Description                                       number

IBM Tivoli Storage Manager V6.3 DVD Media Pack -
Multilingual                                      BJ0ZEML
 
IBM Tivoli Storage Manager Extended Edition V6.3
DVD Media Pack - Multilingual                     BJ0ZFML
 
IBM Tivoli Storage Manager for Storage Area
Networks V6.3 DVD Media Pack - Multilingual       BJ0ZJML
 
IBM Tivoli Storage Manager for Space Management
V6.3 DVD Media Pack - Multilingual (Refer to
Note 2)                                           BJ0ZKML
 
IBM Tivoli Storage Manager for Enterprise
Resource Planning V6.3 DVD Media Pack -
Multilingual                                      BJ0ZHML
 
IBM Tivoli Storage Manager for Mail V6.3 DVD
Media Pack - Multilingual                         BJ0ZIML
 
IBM Tivoli Storage Manager HSM for Windows V6.3
DVD Media Pack - Multilingual (Refer to Note 2)   BJ0ZLML
 
IBM Tivoli Storage Manager for Virtual
Environments V6.3 DVD Media Pack - Multilingual   BJ0ZMML
 
IBM Tivoli Storage Manager for Databases V6.3
DVD Media Pack - Multilingual                     BJ0ZDML
 
IBM System Storage Archive Manager V6.3 DVD
Media Pack - Multilingual                         BJ0ZGML
 
IBM Tivoli Storage Manager Suite for Unified
Recovery V6.3 DVD Media Pack - Multilingual       BJ0ZVML

The products listed in the above tables are also available via web download from Passport Advantage.

Note 2: These DVDs are also included in the Tivoli Storage Manager and Tivoli Storage Manager Extended Edition packages.

Withdrawal of Passport Advantage part numbers

The following Passport Advantage media pack part numbers will be withdrawn on January 13, 2012:

Description                                            Part number

IBM Tivoli Storage Manager V5.5 Media Pack -
Multilingual                                           BJ0LEML
IBM Tivoli Storage Manager Extended Edition V5.5
Media Pack - Multilingual                              BJ0LFML
IBM Tivoli Storage Manager for Storage Area Networks
V5.5 Media Pack - Multilingual                         BJ0LGML
IBM Tivoli Storage Manager for Space Management V5.5
Media Pack - Multilingual                              BJ0LHML
IBM System Storage Archive Manager V5.5 Media
Pack - Multilingual                                    BJ0LJML
IBM Tivoli Storage Manager for Enterprise Resource
Planning V5.5 Media Pack - Multilingual                BJ0LPML


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Top rule
Terms and conditions
Bottom rule

The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information form numbers
  • IBM Tivoli Storage Manager: L-BEBY-8DWSC7
  • IBM Tivoli Storage Manager Extended Edition: L-BEBY-8KGTKW
  • IBM System Storage Archive Manager: L-BEBY-8KGTNE
  • IBM Tivoli Storage Manager for Storage Area Networks: L-BEBY-8KGTQ6
  • IBM Tivoli Storage Manager for Enterprise Resource Planning: L-BEBY-8KGTTE
  • IBM Tivoli Storage Manager for Space Management: L-BEBY-8KGTXR
  • IBM Tivoli Storage Manager for Mail: L-BEBY-8KGU7V
  • IBM Tivoli Storage Manager HSM for Windows: L-BEBY-8KBQ38
  • IBM Tivoli Storage Manager for Databases: L-BEBY-8KGU6N
  • IBM Tivoli Storage Manager for Virtual Environments: L-FAMR-8KND6M
  • IBM Tivoli Storage Manager Suite for Unified Recovery: L-CKAZ-8JWV37

The program's License Information will be available for review on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

For IBM Tivoli Storage Manager HSM for Windows, technical support of a version or release will be available for a minimum of three years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect. For all other program products in this announcement, technical support of a program product version or release will be available for a minimum of five years from the general availability date, as long as your Software Subscription and Support (Software Maintenance) is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Other terms
Volume orders (IVO)

No

IBM International Passport Advantage Agreement
Passport Advantage applies

Yes, and through the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
Usage restriction

Yes. Usage is limited to the quantity of Processor Value Units, client devices, and terabytes licensed.

For additional information, refer to the License Information document that is available on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
Software Subscription and Support (Software Maintenance)

Software Subscription and Support applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
IBM Operational Support Services - SoftwareXcel

No

System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable.



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Top rule
IBM Electronic Services
Bottom rule

IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a web-enabled solution that offers a no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.

To learn how Electronic Services can work for you, visit

http://www.ibm.com/support/electronic


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Top rule
Prices
Bottom rule

Information on charges is available at website

http://www.ibm.com/support

In the Electronic tools category, select the option for Purchase/upgrade tools.

Passport Advantage

For Passport Advantage and charges, contact your IBM representative or your authorized IBM Business Partner. Additional information is also available at

http://www.ibm.com/software/passportadvantage

Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller

Authorization to resell IBM software products is achieved at the Reseller Authorization Group level. You must be authorized in the Tivoli Storage Group to sell this product. To register an opportunity for this product in the Global Partner Portal, you may use Product Family - Software: Tivoli Storage. For information on how to become an Authorized Business Partner in IBM Software Value Plus, go to the following website

https://www-304.ibm.com/partnerworld/wps/servlet/ContentHandler/svp


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Top rule
Order now
Bottom rule

To order, contact your local IBM representative or your IBM Business Partner.

To identify your local IBM Business Partner or IBM representative, call 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.

Phone:     800-IBM-CALL (426-2255)
Fax:       800-2IBM-FAX (242-6329)

For IBM representative: callserv@ca.ibm.com


For IBM Business Partner: pwswna@us.ibm.com
 
Mail:      IBM Teleweb Customer Support
           ibm.com® Sales Execution Center, Americas North
           3500 Steeles Ave. East, Tower 3/4
           Markham, Ontario
           Canada  L3R 2Z1
 
Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

General Parallel File System, GPFS and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, Tivoli, Cognos, System Storage, AIX, DB2, Domino, FlashCopy, z/OS, Tivoli Storage Manager Fastback, Passport Advantage, Lotus, SANergy, Express and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Windows and Microsoft are registered trademarks of Microsoft Corporation in the United States, other countries, or both.

Intel is a registered trademark of Intel Corporation or its subsidiaries in the United States and other countries.

UNIX is a registered trademark of The Open Group in the United States and other countries.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

Terms of use