IBM Service Agility Accelerator for Cloud V1.1 delivers an entry point to cloud computingIBM United States Software Announcement 211-333
September 6, 2011
|Table of contents|
|At a glance|
IBM® Service Agility Accelerator for Cloud V1.1 lets you:
- Tolerate multiple failures for servers, storage, and network resources
- Improve efforts to increase efficiency by optimizing the virtualization infrastructure
- Provide parallel deployment of virtual machine and storage
- Improve efforts to reduce administration and maintenance effort
- Provide decentralized control of resources with high scalability
For ordering, contact Your IBM representative or an IBM Business Partner. For more information contact the Americas Call Centers at 800-IBM-CALL (426-2255). Reference: YE001
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IBM Service Agility Accelerator for Cloud V1.1.0 delivers an entry-level cloud solution to fulfill demand for rapid deployment of virtual machines (VM) and associated server images in high-volume or low-volume environments. It enables VM deployment and low-touch characteristics for businesses to provide cloud services within dynamically changing environments.
IBM Service Agility Accelerator for Cloud V1.1.0 capabilities for high-scale, low-touch VM deployment allows enterprises and cloud service providers to give their users fast and flexible access to VMs and storage on demand over the network. It is highly resilient both to failures of the service and to failures of the components underpinning the cloud infrastructure. Conflicts are reduced because load and demand balancing are carried out based on the real system state.
Differentiating characteristics of IBM Service Agility Accelerator for Cloud:
- Rapid image deployment
- Rapid automated recovery from provisioning errors since failures are retried automatically with little or no manual intervention (compared to hours or even days for traditional manual recovery)
- Scalable to handle high volumes of simultaneous requests, over 4,000 VMs per hour (compared to 20 to 200 VMs per hour using traditional deployment)
- Increased time-to-value implementation by leveraging virtual images to install the solution, which translates into an installed solution in hours compared to weeks or months using traditional software installation methods
- Designed to provide enhanced return on investment (ROI) for virtualized environments
- Can provide low cost, lightweight introduction to cloud technology with highly automated, fault tolerant, rapid deployment of VMs
- Can help improve performance against service level agreements (SLAs) through highly automated, fault tolerant parallel deployment of VMs
- Can help reduced operational expense through self-service UI, fault tolerance, and automatic error recovery
- Is designed to deliver rapid time to value and unmatched automation and performance
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|Planned availability date|
- September 9, 2011: Electronic software delivery
- October 7, 2011: Physical software delivery
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IBM Service Agility Accelerator for Cloud V1.1.0 is an entry-level private cloud infrastructure solution to rapidly provision virtual machines (VMs) with a server image. It includes a simple self-service interface that lets you deploy the virtual resources as a service and it is designed to manage the use of the underlying virtual resources in the cloud with very little human intervention. In addition, IBM Service Agility Accelerator for Cloud lets you treat your entire cloud infrastructure (compute, storage, and network resources) like software, which can be programmatically manipulated. A simple web user interface lets users directly access their virtual infrastructure, while Command Line Interfaces (CLIs) and Representational State Transfer (REST) Application Programmer Interfaces (APIs) enable programmatic access.
- Near instant provisioning by leveraging storage virtualization technologies
- Automatically tolerates and recovers from software and hardware failures for reliable non-stop operations
- Low overhead approaches to image instantiation, recovery, and management
- Self-service feature to give end users easy and fast access to the virtual components they require
- Distributed design to avoid single point of failure
When using traditional methods, it can take weeks to set up a large, resilient, and manageable infrastructure to support commercial cloud service deployment and monitoring, because traditional cloud computing tools work on the premise that a central command-and-control system manages the entire infrastructure.
With IBM Service Agility Accelerator for Cloud, you get a distributed model of management with clustered components eliminating a single point of failure which one would see in traditional cloud computing tools (for example, if the central management server is down then no clouds can be deployed). IBM Service Agility Accelerator for Cloud helps to mitigate those risks by decentralizing the management infrastructure and simplifying the setup of parallel and fault tolerant infrastructure.
While cloud service providers, cloud hosters, and companies attempting to provide computing resources on demand may be expected to benefit most from this solution, IBM Service Agility Accelerator for Cloud offers all enterprises the ability to better utilize their physical servers, hypervisor technology, and storage network resources in order to help users:
- Begin their journey to cloud computing with optimal service delivery through highly automated, fault tolerant parallel deployment of VMs
- Optimize the use of underlying physical resources
- Reduce operational expense through a self-service UI
Accessibility by people with disabilities
A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at
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IBM Service Agility Accelerator for Cloud will continue to evolve as Tivoli's entry-level cloud solution and will be complimentary to existing IBM cloud solutions including IBM Tivoli® Service Automation Manager and IBM Service Delivery Manager.
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Program Program number VRM name 5725-C88 1.1.0 IBM Service Agility Accelerator for Cloud
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Product information is available via the Offering Information website
Also, visit the Passport Advantage® website
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Displayable softcopy publications
IBM Service Agility Accelerator for Cloud Quick Start Guide will be delivered on the Quick Start CD in PDF and HTML format.
At general availability, IBM Service Agility Accelerator for Cloud Installation and User's Guide (English) may be downloaded from
The IBM Publications Center
The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge.
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Specified operating environment
The following are minimum required values for memory and disk space for IBM Service Agility Accelerator for Cloud V1.1.0.
Linux® on x86_64 for PXE server
- Number of processors: 1
- Memory: 4 GB
- Disk: 50 GB
Linux on x86_64 with VT capacity for compute node
- Number of processors: 1
- Memory: 8 GB
- Disk: 100 GB
Linux on x86_64 with VT capacity for storage node
- Number of processors: 1
- Memory: 8 GB
- Disk: 200 GB
The following operating system is supported by IBM Service Agility Accelerator for Cloud V1.1.0.
- Red Hat Enterprise Linux (RHEL) 6 and 6.1 (64 bit)
The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.
Direct customer support
For technical support or assistance, contact your IBM representative or visit
IBM Service Agility Accelerator for Cloud V1.1 is distributed with:
- International Program License Agreement (Z125-3301)
- License Information document
- CDs and DVDs
- Publications (refer to the Publications section)
This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.
Security, auditability, and control
IBM Tivoli Service Agility Accelerator for Cloud V1.1.0 uses the security and auditability features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.
To learn more about IBM Software Services or to contact a Software Services sales specialist, visit
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|Licensing metric definitions and pricing examples|
Licensing metric definitions
Client Device is a unit of measure by which the program can be licensed. A Client Device is a single user computing device or special purpose sensor or telemetry device that requests the execution of or receives for execution a set of commands, procedures, or applications from or provides data to another computer system that is typically referred to as a server or is otherwise managed by the server. Multiple Client Devices may share access to a common server. A Client Device may have some processing capability or be programmable to allow a user to do work. Examples include, but are not limited to actuators, appliances, automated teller machines, automatic meter readers, cash registers, disk drives, desktop computers, kiosks, notebook computers, personal digital assistant, point-of-sale terminals, sensors, smart meters, tape drives, and technical workstations. Licensee must obtain entitlements for every Client Device which runs, provides data to, uses services provided by, or otherwise accesses the program and for every other computer or server on which the program is installed.
Resource Value Unit (RVU)
RVU is a unit of measure by which the program can be licensed. RVU Proofs of Entitlement (PoEs) are based on the number of units of a specific resource used or managed by the program. Licensee must obtain entitlements for this program sufficient to cover the resources managed by the program. Licensee must obtain sufficient entitlements for the number of RVUs required for licensee's environment for the specific resources as specified in the resource table found in the program's announcement or License Information document. RVU entitlements are specific to the program and the type of resource and may not be exchanged, interchanged, or aggregated with RVU entitlements of another program or resource.
Standby or backup systems
For programs running or resident on backup machines, IBM defines three types of situations: cold, warm and hot. In cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire other licenses or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if running at another enterprise's location.
As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes.
Cold: A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.
Warm: A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.
Hot: A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlements for this copy and there will generally be an additional charge.
Doing work includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data, or other resources (for example, active linking with another machine, program, database or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch-over between programs, databases, or other resources to occur.
In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files, or transactions, maintaining a heartbeat, active linking with another machine, program, database, or other resource), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.
Product and licensing websites
A complete list of IBM Tivoli products is available at
IBM Tivoli product licensing documents are available at
Through the Passport Advantage Agreement, you may receive discounted pricing based on their total volume of eligible products, across all IBM brands, acquired worldwide. The volume is measured by determining the total Passport Advantage points value of the applicable acquisitions. Passport Advantage points are only used for calculating the Entitled Passport Advantage discount.
To determine the required IBM Tivoli product configuration under Passport Advantage, the IBM Tivoli Enhanced Value-Based Pricing Model applies. The customer's environment is evaluated on a per-product basis.
Use the following two-step process to determine the total Passport Advantage points value:
- Analyze your environment to determine the number of charge units for a product. The quantity of each product's part numbers to be ordered is determined by that analysis.
- Order the Passport Advantage part numbers. A Passport Advantage point value, which is the same worldwide for a specific part number regardless of where the order is placed, is assigned to each IBM Tivoli product part number. The Passport Advantage point value for the applicable part number, multiplied by the quantity for that part number, will determine the Passport Advantage points for that IBM Tivoli product part number. The sum of these Passport Advantage points determines the Passport Advantage point value of the applicable IBM Tivoli product authorizations which then may be aggregated with the point value of other applicable Passport Advantage product acquisitions to determine the total Passport Advantage points value.
The discounted pricing available through Passport Advantage is expressed in the form of Suggested Volume Prices (SVPs), which vary depending on the SVP level. Each SVP level is assigned a minimum total Passport Advantage point value, which must be achieved, in order to qualify for that SVP level.
Media packs and documentation packs do not carry Passport Advantage points and are not eligible for SVP discounting.
For additional information on Passport Advantage, refer to the following
The following Passport Advantage part number categories may be orderable:
- License and Software Maintenance 12 Months - This is the product authorization with maintenance to the first anniversary date.
- Annual Software Maintenance Renewal - This is the maintenance renewal for one anniversary that applies when a customer renews their existing coverage period prior to the anniversary date at which it expires.
- Software Maintenance Reinstatement 12 months - This is for customers who have allowed their Software Maintenance to expire, and later wish to reinstate their Software Maintenance.
- Media packs - These are the physical media, such as CD-ROMs, that deliver the product's code.
- Documentation packs - These contain printed documentation such as the User's Guide and Release Notes.
The resource for the purpose of the RVU calculation is Activated Processor Cores managed by the program. An Activated Processor Core is a processor core that is available for use in a physical or virtual server, regardless of whether the capacity of the processor core can be or is limited through virtualization technologies, operating system commands, BIOS settings, or similar restrictions. Licensee can deploy the program using either full capacity licensing or virtualization capacity (sub-capacity) licensing according to the Passport Advantage Sub-Capacity Licensing Terms (refer to the webpage below). If using full capacity licensing, each Activated Processor Core in the physical hardware environment managed by the program must be counted, except for those servers from which the program permanently no longer manages. If using virtualization capacity licensing, the Virtualization Capacity License Counting Rules that defines how many Activated Processor Cores must be counted, is located at
The RVU table for Activated Processor Cores on RVUs is below:
Tier From quantity To quantity Factor 1 0 2,500 1.00 2 2,501 10,000 0.80 3 10,001 50,000 0.60 4 50,001 150,000 0.40 5 150,001 - 0.20
The RVU table for Client Devices on RVUs is below:
Tier From quantity To quantity Factor 1 0 2,500 1.00 2 2,501 10,000 0.90 3 10,001 25,000 0.80 4 25,001 50,000 0.70 5 50,001 - 0.50
Pricing example 1
A customer wishes to license for the servers in the following core environment.
- 20 One Processor, Single Core servers
- 65 One Processor, Dual Core servers
- 12 Two Processor, Dual Core servers
- 10 Two Processor, Quad Core servers
- One Eight Processor, Dual Core server with two virtual or logical partitions
- One Four Processor, Quad Core server
- One z800 server with two uniprocessor IFLs running Linux (also known as "Linux on System z®")
Note: Linux on System z offerings may not be available for all Tivoli products. This licensing example assumes such availability. Linux on System z offerings have distinctly orderable part numbers in Passport Advantage, which should be used when ordering entitlements for IFLs running Linux.
If pricing products without a Linux on System z offering, you should exclude the z800 server entitlement requirement indicated below.
The customer wants to manage the applicable distributed server environment:
Activated Quantity in Processor customer Cores to be Systems managed environment licensed One Processor, Single Core 20 20 One Processor, Dual Core 65 130 Two Processors, Dual Core 12 48 Two Processors, Quad Core 10 80 Eight Processors, Dual Core (2 logical partitions) 1 16 Four Processors, Quad Core 1 16 z800 server with 2 uniprocessor IFLs (requires Linux on System z availability) 1 2 Total processors to be licensed 312
Based on the 312 Activated Processor Cores, the customer would require 312 RVUs.
Pricing example 2
A customer wishes to license in the following core environment:
- Servers with 45,000 Activated Processor Cores
- 25,000 Client Devices
The following calculation is used to determine the number of RVUs required to license the 45,000 Activated Processor Cores in the server environment.
Quantity of Tier Activated Processor Cores RVUs 1 2,500 2,500 2 7,500 6,000 3 35,000 21,000 Total 29,500
- The first tier based on the RVU table is used to calculate the first 2,500 Activated Processor Cores at a factor of 1 per core or in the case above 2,500 RVUs (2,500 x 1).
- The second tier is used to calculate the Activated Processor Cores from 2,501 to 10,000 at a .8 factor or (7,500 x .8 = 6,000).
- The third tier is used for those Activated Processor Cores between 10,001 and 50,000.
- In the example, 35,000 of the Activated Processor Cores reside in tier 3 or (35,000 x .6 = 21,000).
- Adding the RVUs together for each tier, the customer requires 29,500 RVUs to license the 45,000 Activated Processor Cores.
The following calculation is used to determine the number of RVUs required to license the 25,000 Client Devices in the environment.
Tier Quantity of Client Devices RVUs 1 2,500 2,500 2 7,500 6,750 3 15,000 12,000 Total 21,250
- The first tier based on the RVU table is used to calculate the first 2,500 Client Devices at a factor of 1 per core or in the case above 2,500 RVUs (2,500 x 1).
- The second tier is used to calculate the Client Devices from 2,501 to 10,000 at a .9 factor or (7,500 x .9 = 6,750).
- The third tier is used for those Client Devices between 10,001 and 25,000. In the example, 15,000 of the managed cores reside in tier 3 or (15,000 x .8 = 12,000).
- Adding the RVUs together for each tier, the customer requires 21,250 RVUs to license the 25,000 Client Devices.
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This product is only available via Passport Advantage. It is not available as shrinkwrap.
Product group: Tivoli IT Service Management Product: IBM Service Agility Accelerator for Cloud (5725-C88) Product category: IBM Service Agility Accelerator for Cloud
Passport Advantage customer: Media pack entitlement details
Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.
Media packs description Part number IBM Service Agility Accelerator for Cloud V1.1.0 BJ0ZBEN for RHE Linux, English Media pack
Orders for new licenses will be accepted now.
Shipment will begin on the planned availability date.
Ordering information for Passport Advantage
Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of Software Maintenance. Software Maintenance in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Maintenance will renew at the common anniversary date for twelve full months of maintenance.
Refer to the IBM International Passport Advantage Agreement and to the IBM Software Support Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.
The quantity to be specified for the Passport Advantage part numbers in the following table is per required number of Resource Value Units. To order for Passport Advantage, specify the desired part number and quantity.
Product name: IBM Service Agility Accelerator for Cloud V1.1.0 Product number: 5725-C88 Part Part number description D0IFCLL IBM Service Agility Accelerator for Cloud RVU Lic + SW S&S 12 Mo E0BNPLL IBM Service Agility Accelerator for Cloud RVU Annual SW S&S Rnwl D0IFDLL IBM Service Agility Accelerator for Cloud RVU SW S&S Reinstate 12 Mo D0IFELL IBM Service Agility Accelerator for Cloud FTL RVU Initl FT Lic+S&S 12 Mo E0BNQLL IBM Service Agility Accelerator for Cloud FTL RVU SubSq FT Lic+S&S 12 Mo
To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:
IBM Service Agility Accelerator for Cloud V1.1.0 Description Part number IBM Service Agility Accelerator for Cloud V1.1.0 BJ0ZBEN for RHE Linux, English Media pack
IBM Service Agility Accelerator for Cloud V1.1.0 is also available, via web download, from Passport Advantage.
Subscription and Support
Subscription and Support must be ordered to receive voice technical support via telephone during normal business hours, and future releases and versions, at no additional charge. The capacity of Subscription and Support (for example, Value Units or number of processors) must be the same as the capacity ordered for the product licenses.
To order, specify the Subscription and Support program product number and the appropriate license or charge option.
IBM is also providing Subscription and Support for these products, via a separately purchased offering, under the terms of the IBM International Agreement for Acquisition of Support Maintenance (IAASM). This offering:
- Includes and extends the support services provided in the base support to include technical support via telephone during normal business hours.
- Entitles customers to future releases and versions, at no additional charge. Note that the customer is not entitled to new products.
When Subscription and Support is ordered, the charges will automatically renew annually unless cancelled by the customer.
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|Terms and conditions|
The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.
This product is only available via Passport Advantage. It is not available as shrinkwrap.
IBM International Program License Agreement including the License Information document and PoE govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.
These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.
License Information form number
The program's License Information will be available for review on the IBM Software License Agreement website
Limited warranty applies
IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.
IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at
IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).
Program technical support
Technical support of a program product version or release will be available for a minimum of five years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.
If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.
For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.
Volume orders (IVO)
IBM International Passport Advantage Agreement
Passport Advantage applies
Yes, and through the Passport Advantage website at
Yes. Usage is limited to the quantity of Resource Value Units licensed.
For additional information, refer to the License Information document that is available on the IBM Software License Agreement website
Software Subscription and Support applies
Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express®. Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.
IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.
While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at
Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.
For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at
IBM Operational Support Services - SoftwareXcel
System i Software Maintenance applies
Variable charges apply
Educational allowance available
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|IBM Electronic Services|
IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.
The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.
The Electronic Service Agent is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.
To learn how Electronic Services can work for you, visit
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Business Partner information
If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.
For Passport Advantage and charges, contact your IBM representative or your authorized IBM Business Partner. Additional information is also available at
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To order, contact your local IBM representative or your IBM Business Partner.
To identify your local IBM Business Partner or IBM representative, call 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.
Phone: 800-IBM-CALL (426-2255) Fax: 800-2IBM-FAX (242-6329) For IBM representative: email@example.com For IBM Business Partner: firstname.lastname@example.org Mail: IBM Teleweb Customer Support ibm.com® Sales Execution Center, Americas North 3500 Steeles Ave. East, Tower 3/4 Markham, Ontario Canada L3R 2Z1 Reference: YE001
The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.
Electronic Service Agent is a trademark of IBM Corporation in the United States, other countries, or both.
IBM, Tivoli, Passport Advantage, System z, Express and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.
Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.
Other company, product, and service names may be trademarks or service marks of others.
For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page