IBM Cognos Analytic Applications V10.1

IBM United States Software Announcement 211-274
July 19, 2011


Table of contents
Overview Overview Publications Publications
Key prerequisites Key prerequisites Technical information Technical information
Planned availability date Planned availability date Ordering information Ordering information
Description Description Terms and conditions Terms and conditions
Program number Program number Prices Prices


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Overview
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IBM® Cognos® Analytic Applications deliver packaged reporting and analytics that enable you to gain cross-departmental and functional insight into your performance far more cost effectively than if you were to build an analytics solution. Cognos Analytic Applications leverage the strength and capabilities of the industry-leading IBM Cognos 10 platform. Unlike our competitors, IBM Cognos Analytic Applications deliver a highly adaptable, integrated line-of-business view of performance that can make changes to business rules, data attributes, and source through a drag-and-drop process to ensure continuously relevant reporting content, while eliminating much of the coding, customizing, and interpreting of data involved with other vendors' solutions.

Cognos Analytic Applications are built on one platform, as opposed to multiple tools. With Cognos Analytic Applications, your organization can:

  • Deploy a breakthrough, industry-leading, enriched user interface to your business users, empowering you to define and manage your own interactive reporting, with minimal assistance from IT.
  • Take advantage of a unified applications approach. Cognos Analytic Applications are source system agnostic and provide the industry-leading capability for clients with heterogeneous IT environments.
  • Instantly have access to actionable intelligence and allow consumer to choose how they want to visualize their data.
  • Leverage the power of the industry-leading platform, where key attributes (for example, employee, customer, or vendor) have a singular definition, minimizing confusion and ensuring the "single version of the truth" paradigm holds true.
  • Easily extend into other IBM Cognos Business Analytics solutions.

For complete licensing and packaging details, visit

http://www-01.ibm.com/software/analytics/cognos/analytic-applications


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Key prerequisites
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Refer to the Technical information section for details.



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Planned availability date
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July 19, 2011: Electronic availability

July 28, 2011: Media availability



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Description
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Here is the description for the following IBM Cognos Analytic Applications products.

IBM Cognos Application Workbench

IBM Cognos Application Workbench enables customers and partners to build their own analytic applications in functional areas currently not addressed by the IBM Cognos Analytic Applications suite of products. The dimensional framework included in this offering consists of content objects found in Cognos Analytic Applications, allowing for seamless integration points with the rest of the product suite. In addition, IBM Cognos Application Workbench can be used to expand the strategic value of an existing IBM Cognos Analytic Applications by extending into new supplementary functional areas.

For additional information, visit

http://www-01.ibm.com/software/analytics/cognos/analytic-applications/application-workbench/

IBM Cognos Workforce Performance

This packaged analytic application delivers interactive insight to highlight workforce issues. With consolidated reporting from multiple systems, it can analyze key factors such as workforce strength, talent acquisition, talent development, talent retention, employee performance, and compensation. It transforms data into actionable information from best-of-breed Human Resource Management Systems (HRMS), such as PeopleSoft, Oracle, and SAP.

For additional information, visit

http://www-01.ibm.com/software/analytics/cognos/analytic-applications/workforce-performance/

IBM Cognos Workforce Performance Talent Analytics

Together with IBM Cognos Workforce Performance, Cognos Workforce Talent Analytics is the most comprehensive packaged business intelligence (BI) solution to analyze workforce performance. Its standard, easy-to-use reports enable human resources professionals to more consistently and effectively assess the performance of talent acquisition, recruitment, succession initiatives, and retention programs. In combination with Cognos Workforce Performance, the module provides fact-based insight on overall workforce performance that informs and influences corporate strategy. Note that the module can be sold only to existing IBM Cognos Workforce Performance customers and not as a separate application.

For additional information, visit

http://www-01.ibm.com/software/analytics/cognos/analytic-applications/workforce-performance-talent-analytics/

IBM Cognos Financial Performance

IBM Cognos Financial Performance enables controllers, financial analysts, and other line-of-business managers to gain deeper insight into general ledger, accounts receivable, and accounts payable information. This information can be extracted from various data sources, including best-of-breed Enterprise Resource Planning software. The IBM Cognos Financial Performance application has modules for general ledger, accounts payable, and accounts receivable, and not only generates packaged reports into standard formats, but also streamlines the configuration and management of financial information, which significantly lowers the overall cost of managing an organization's operational financial information.

IBM Cognos Financial Performance Analytics consists of the following applications: General Ledger Analytics, Receivables Analytics, and Payables Analytics.

For information regarding Cognos General Ledger Analytics, visit

http://www-01.ibm.com/software/analytics/cognos/analytic-applications/financial-performance-general-ledger-analytics/

For information regarding Cognos Receivables Analytics, visit

http://www-01.ibm.com/software/analytics/cognos/analytic-applications/financial-performance-receivables-analytics/

For information regarding Cognos Payables Analytics, visit

http://www-01.ibm.com/software/analytics/cognos/analytic-applications/financial-performance-payables-analytics/

IBM Cognos Customer Performance Sales Analytics

IBM Cognos Customer Performance Sales Analytics enables sales executives and managers to more effectively manage their sales cycles with faster insight into existing and emerging revenue opportunities. Part of IBM Cognos Analytic Applications, this application provides a standard and easier way of reporting and analyzing historical performance across the entire sales cycle. You can also seamlessly extend and enhance your level of insight by incorporating industry-leading BI and performance management tools.

For additional information, visit

http://www-01.ibm.com/software/analytics/cognos/analytic-applications/customer-performance-sales-analytics/

IBM Cognos Supply Chain Performance Procurement Analytics

IBM Cognos Supply Chain Performance Procurement Analytics provides a consistent and integrated analysis of spend and supplier performance that lowers costs and improves margins. Part of IBM Cognos Analytic Applications, the application offers you a standard business model that delivers cross-functional reports for different departments that can be used to analyze spend and supplier performance. You can gain a deeper level of analysis that enhances the strategic planning capacity of different business functions with a consistent and integrated view of performance.

For additional information, visit

http://www-01.ibm.com/software/analytics/cognos/analytic-applications/supply-chain-performance-procurement-analytics/

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via the IBM website

http://www.ibm.com/able/product_accessibility/index.html


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Availability of national languages
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Product description            Language        GA date
 
Cog Application Workbench      English         July 28, 2011
 V10.1.0
Cog FP General Ledg Ana 10.1   English         July 28, 2011
 V10.1.0
Cog FP Payables Analyti 10.1   English         July 28, 2011
 V10.1.0
Cog FP Receivables Ana 10.1    English         July 28, 2011
 V10.1.0
Cog Supply Chain Performance   English         July 28, 2011
 V10.1.0
Cognos Customer Performance    English         July 28, 2011
 V10.1.0
Cognos WP Talent Analytics     English         July 28, 2011
 V10.1.0
Cognos Workforce Performance   English         July 28, 2011
 V10.1.0


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Program number
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Program    VRM                          Program name
number
 
5725-D81   10.1.0                       IBM Cognos Application
                                         Workbench
5724-X95   10.1.0                       IBM Cognos Customer
                                         Performance Sales
                                         Analytics
5724-Y89   10.1.0                       IBM Cognos Financial
                                         Performance
5724-X96   10.1.0                       IBM Cognos Supply Chain
                                         Performance Procurement
                                         Analytics
5724-Y87   10.1.0                       IBM Cognos Workforce
                                         Performance


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Offering Information
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Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® website

http://www.ibm.com/software/passportadvantage


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Publications
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No publications are shipped with these products.

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries.



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Technical information
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Specified operating environment

Hardware requirements

For complete details concerning the minimum hardware requirements to install and run IBM Cognos software, refer to the IBM Cognos Analytic Applications Installation and Configuration Guide.

The Installation and Configuration Guide can be found at

http://publib.boulder.ibm.com/infocenter/caapps/v10r1m0/index.jsp
Software requirements

IBM Cognos Workforce Performance is a prerequisite for IBM Cognos Workforce Performance Talent Analytics.

For complete details concerning the minimum software requirements to install and run IBM Cognos software, refer to the Installation and Configuration Guide.

Software environment statement

The IBM Cognos product strategy includes leveraging industry-standard platforms such as operating systems, databases, and application servers. In order to provide the best service possible, IBM certifies each of our products to run on specific versions of these platforms. For complete details concerning supported software environments for IBM Cognos software, refer to the following link.

http://www.ibm.com/support/docview.wss?uid=swg27016820

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a Release Notes file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express®. Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available.

Security, auditability, and control

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



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Ordering information
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This product is only available via Passport Advantage. It is not available as shrinkwrap.

These products may only be sold directly by IBM or by authorized IBM Business Partners for Software Value Plus.

For more information about Software Value Plus, visit

http://www-01.ibm.com/software/info/itsolutions/softwarevalueplus/

To locate IBM Business Partners Software Value Plus in your geography for a specific Software Value Plus portfolio, contact your IBM representative.

Product information

Licensed function title             Product group   Product
                                                    category
 
IBM Cognos Application Workbench    IBM Cognos      IBM Cognos
                                     Analytic        Analytic
                                     Applications    Applications
IBM Cognos Customer Performance     IBM Cognos      IBM Cognos
 Sales Analytics                     Analytic        Analytic
                                     Applications    Applications
IBM Cognos Financial Performance    IBM Cognos      IBM Cognos
 General Ledger Analytics            Analytic        Analytic
                                     Applications    Applications
IBM Cognos Financial Performance    IBM Cognos      IBM Cognos
 Payables Analytics                  Analytic        Analytic
                                     Applications    Applications
IBM Cognos Financial Performance    IBM Cognos      IBM Cognos
 Receivables Analytics               Analytic        Analytic
                                     Applications    Applications
IBM Cognos Supply Chain             IBM Cognos      IBM Cognos
 Performance Procurement Analytics   Analytic        Analytic
                                     Applications    Applications
IBM Cognos Workforce Performance    IBM Cognos      IBM Cognos
                                     Analytic        Analytic
                                     Applications    Applications
IBM Cognos Workforce Performance    IBM Cognos      IBM Cognos
 Talent Analytics                    Analytic        Analytic
                                     Applications    Applications
Program name                          PID        Charge unit
                                      number     description
 
IBM Cognos Application Workbench      5725-D81   Per Install
IBM Cognos Customer Performance       5724-X95   Per User Value
 Sales Analytics                                  Unit
IBM Cognos Financial Performance      5724-Y89   Per User Value
 General Ledger Analytics                         Unit
IBM Cognos Financial Performance      5724-Y89   Per User Value
 Payables Analytics                               Unit
IBM Cognos Financial Performance      5724-Y89   Per User Value
 Receivables Analytics                            Unit
IBM Cognos Supply Chain Performance   5724-X96   Per User Value
 Procurement Analytics                            Unit
IBM Cognos Workforce Performance      5724-Y87   Per User Value
                                                  Unit
IBM Cognos Workforce Performance      5724-Y87   Per User Value
 Talent Analytics                                 Unit

Charge metrics definitions

User Value Unit (UVU)

UVU is the metric by which this program is licensed. UVU entitlements are based on the number of users for the given program. A Proof of Entitlement (PoE) must be obtained for the appropriate number of UVUs required for your environment as defined by the specific program terms. The UVU entitlements are specific to the program and may not be exchanged, interchanged, or aggregated with UVU entitlements of another software program. UVU licensing offers you price benefits for customers by enabling a lower cost of incremental growth of resources. To understand these benefits of UVU licensing, and to determine how many UVUs to obtain for the program, contact your IBM representative.

Install

Install is a unit of measure by which the program can be licensed. An install is an installed copy of the program on a physical or virtual disk made available to be executed on a computer. Licensee must obtain an entitlement for each install of the program.

Passport Advantage program licenses

IBM Cognos Application Workbench

Part description                                         Part
                                                         number
 
IBM Cognos Application Workbench
IBM Application Workbench Install Annual SW              E0CBVLL
 Subscription & Support Renewal
IBM Application Workbench Install License + SW           D0K2XLL
 Subscription & Support 12 Mo
IBM Application Workbench Install SW                     D0K2YLL
 Subscription&Support Reinstatement 12M

IBM Cognos Customer Performance

Part description                                         Part
                                                         number
 
IBM Cognos Customer Performance Sales Analytics
IBM Cognos Customer Performance Per User Value Unit      E0CBTLL
 Annual SW S&S Rnwl
IBM Cognos Customer Performance Per User Value Unit Lic  D0K2TLL
 + SW S&S 12 Mo
IBM Cognos Customer Performance Per User Value Unit SW   D0K2ULL
 S&S Reinstate 12 Mo

IBM Cognos Financial Performance

Part description                                         Part
                                                         number
 
IBM Cognos Financial Performance Payables Analytics
IBM Cognos Financial Performance Payables Analytics UVU  E0CBQLL
 Annual SW S&S Rnwl
IBM Cognos Financial Performance Payables Analytics UVU  D0K2NLL
 SW S&S Reinstate12M
IBM Cognos Financial Performance Payables Analytics      D0K2MLL
 User VU Lic + SW S&S12M

IBM Cognos Financial Performance

Part description                                         Part
                                                         number
 
IBM Cognos Financial Performance General Ledger
 Analytics
IBM Cognos Financial Performance General Ledger Analyt   E0CBSLL
 UVU Ann SW S&S Rnwl
IBM Cognos Financial Performance General Ledger Analyt   D0K2RLL
 UVU Lic + SW S&S 12M
IBM Cognos Financial Performance General Ledger Analyt   D0K2SLL
 UVU SW S&S Reinst12M

IBM Cognos Financial Performance

Part description                                         Part
                                                         number
 
IBM Cognos Financial Performance Receivables Analytics
IBM Cognos Financial Performance Receivables Analyt UVU  D0K2QLL
 SW S&S Reinstate12M
IBM Cognos Financial Performance Receivables Analytics   E0CBRLL
 UVU Annu SW S&S Rnwl
IBM Cognos Financial Performance Receivables Analytics   D0K2PLL
 UVU Lic + SW S&S 12M

IBM Cognos Supply Chain Performance

Part description                                         Part
                                                         number
 
IBM Cognos Supply Chain Performance Procurement
 Analytics
IBM Cognos Supply Chain Performance Per User Value Unit  E0CBULL
 Annual SW S&S Rnwl
IBM Cognos Supply Chain Performance Per User Value Unit  D0K2VLL
 Lic + SW S&S 12 Mo
IBM Cognos Supply Chain Performance Per User Value Unit  D0K2WLL
 SW S&S Reinstate12M

IBM Cognos Workforce Performance

Part description                                         Part
                                                         number
 
IBM Cognos Workforce Performance
IBM Cognos Workforce Performance Per User Value Unit     E0CBNLL
 Annual SW S&S Rnwl
IBM Cognos Workforce Performance Per User Value Unit     D0K2ILL
 Lic + SW S&S 12 Mo
IBM Cognos Workforce Performance Per User Value Unit SW  D0K2JLL
 S&S Reinstate 12 Mo

IBM Cognos Workforce Performance

Part description                                         Part
                                                         number
 
IBM Cognos Workforce Performance Talent Analytics
IBM Cognos Workforce Performance Talent Analyt User VU   D0K2LLL
 SW S&S Reinstate 12M
IBM Cognos Workforce Performance Talent Analytics User   E0CBPLL
 VU Annual SW S&S Rnw
IBM Cognos Workforce Performance Talent Analytics User   D0K2KLL
 VU Lic + SW S&S 12Mo

Passport Advantage supply

Program name/description                                 Part
                                                         number
 
Cog Application Workbench V10.1.0
IBM Cognos Application Workbench 10.1.0 Media Pack       B5046EN
Cog FP General Ledg Ana 10.1 V10.1.0
IBM Cognos Financial Performance General Ledger          B5048EN
 Analytics 10.1.0 Media Pack
Cog FP Payables Analyti 10.1 V10.1.0
IBM Cognos Financial Performance Payables Analytics      B5049EN
 10.1.0 Media Pack
Cog FP Receivables Ana 10.1 V10.1.0
IBM Cognos Financial Performance Receivables Analytics   B504AEN
 10.1.0 Media Pack
Cog Supply Chain Performance V10.1.0
IBM Cognos Supply Chain Performance Procurement          B504BEN
 Analytics 10.1.0 Media Pack
Cognos Customer Performance V10.1.0
IBM Cognos Customer Performance Sales Analytics 10.1.0   B5047EN
 Media Pack
Cognos WP Talent Analytics V10.1.0
IBM Cognos Workforce Performance Talent Analytics        B504DEN
 10.1.0 Media Pack
Cognos Workforce Performance V10.1.0
IBM Cognos Workforce Performance 10.1.0 Media Pack       B504CEN

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

Cognos Customer Performance V10.1.0

Entitled maintenance        Media packs description     Part
offerings description                                   number
 
IBM Cognos Customer         IBM Cognos Customer         B5047EN
Performance Sales           Performance Sales
Analytics User Value Unit   Analytics 10.1.0 Media
                            Pack

Cog Supply Chain Performance V10.1.0

Entitled maintenance        Media packs description     Part
offerings description                                   number
 
IBM Cognos Supply Chain     IBM Cognos Supply Chain     B504BEN
Performance Procurement     Performance Procurement
Analytics User Value Unit   Analytics 10.1.0 Media
                            Pack

Cognos Workforce Performance V10.1.0

Entitled maintenance        Media packs description     Part
offerings description                                   number
 
IBM Cognos Workforce        IBM Cognos Workforce        B504CEN
Performance User Value      Performance 10.1.0 Media
Unit                        Pack

Cognos WP Talent Analytics V10.1.0

Entitled maintenance        Media packs description     Part
offerings description                                   number
 
IBM Cognos Workforce        IBM Cognos Workforce        B504DEN
Performance Talent          Performance Talent
Analytics User Value Unit   Analytics 10.1.0 Media
                            Pack

Cog FP General Ledg Ana 10.1 V10.1.0

Entitled maintenance        Media packs description     Part
offerings description                                   number
 
IBM Cognos Financial        IBM Cognos Financial        B5048EN
Performance General Ledger  Performance General Ledger
Analytics User Value Unit   Analytics 10.1.0 Media
                            Pack

Cog Application Workbench V10.1.0

Entitled maintenance        Media packs description     Part
offerings description                                   number
 
IBM Cognos Application      IBM Cognos Application      B5046EN
Workbench install           Workbench 10.1.0 Media
                            Pack

Cog FP Receivables Ana 10.1 V10.1.0

Entitled maintenance        Media packs description     Part
offerings description                                   number
 
IBM Cognos Financial        IBM Cognos Financial        B504AEN
Performance Payable         Performance Receivables
Analytics User Value Unit   Analytics 10.1.0 Media
                            Pack

Cog FP Payables Analyti 10.1 V10.1.0

Entitled maintenance        Media packs description     Part
offerings description                                   number
 
IBM Cognos Financial        IBM Cognos Financial        B5049EN
Performance Receivable      Performance Payables
Analytics User Value Unit   Analytics 10.1.0 Media
                            Pack


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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use.

Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

License Information form numbers
Program name                              Program    Form number
                                          number
 
IBM Cognos Application Workbench          5725-D81   L-LCOE-8G5JV2
IBM Cognos Customer Performance           5724-X95   L-LCOE-8FURAU
IBM Cognos Financial Performance          5724-Y89   L-LCOE-8FXL9K
IBM Cognos Supply Chain Performance       5724-X96   L-LCOE-8FURJC
IBM Cognos Workforce Performance          5724-Y87   L-AMIR-8F6PSG

The program's License Information will be available for review on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product version or release will be available for a minimum of five years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

For clarification, note that if for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that for programs acquired under the IBM International Passport Advantage Agreement, this term applies only to your first acquisition of the program.

Volume orders (IVO)

No

Passport Advantage applies

Yes, and through the Passport Advantage website at

http://www.ibm.com/software/passportadvantage

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Usage restriction

Yes. For additional information refer to the License Information Document that is available on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
International Passport Agreement
Software Subscription and Support (Software Maintenance)

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support (also referred to as Software Maintenance) is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support (also referred to as Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
Other terms
System i Software Maintenance applies

No

Educational allowance available

Not applicable.



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IBM Electronic Services
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.



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Prices
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Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner, or authorized IBM Business Partner for Software Value Plus. Additional information is also available at

http://www.ibm.com/software/passportadvantage

Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller
Trademarks

Electronic Service Agent is a trademark of IBM Corporation in the United States, other countries, or both.

IBM, Cognos, Passport Advantage and Express are registered trademarks of IBM Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

Terms of use