IBM System Storage ProtecTIER Entry Edition Version 3.1 supports many-to-many, bi-directional data replication

IBM United States Software Announcement 211-157
May 9, 2011


Table of contents
Overview Overview Publications Publications
Key prerequisites Key prerequisites Technical information Technical information
Planned availability date Planned availability date Ordering information Ordering information
Description Description Terms and conditions Terms and conditions
Product positioning Product positioning Prices Prices
Program number Program number Order
now Order now

(Corrected on July 26, 2011)

MCP 32-bit has been removed from the ProtecTIER Manager section under Hardware requirements.

(Corrected on July 7, 2011)

Feature code number 3444 has been added to the Prices section.

(Corrected on May 31, 2011)

Supply feature codes 5806 and 5816 were added to the Prices section.

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At a glance
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IBM® System Storage® ProtecTIER® Entry Edition V3.1 software has been enhanced to support many-to-many, bi-directional replication, additional ProtecTIER plug-ins for the Symantec NetBackup OpenStorage API, and other enhancements.

For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).



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Overview
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IBM System Storage ProtecTIER Entry Edition V3.1 software introduces many-to-many, bi-directional replication between two to four Virtual Tape Library (VTL) ProtecTIER systems. ProtecTIER V3.1 continues the support for the Symantec NetBackup OpenStorage API announced with ProtecTIER V2.5, and enhances it with support for the Solaris and Red Hat Linux® operating systems. Simple Network Management Protocol (SNMP) alerting improvements have also been included in ProtecTIER V3.1.

IBM System Storage ProtecTIER Entry Edition V3.1 is the follow-on to ProtecTIER Entry Edition V2.5.



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Key prerequisites
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ProtecTIER Entry Edition requires IBM System Storage TS7610 Deduplication Express® appliance hardware. Only backup data passed to ProtecTIER from NetBackup is eligible to utilize the optional OpenStorage interface.



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Planned availability date
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June 3, 2011



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Description
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ProtecTIER Entry Edition V3.1 introduces support for many-to-many, bi-directional replication between two to four VTL ProtecTIER systems, additional plug-ins for the Symantec NetBackup OpenStorage API, and SNMP alerting enhancements. ProtecTIER Entry Edition V3.1 systems may be configured as a VTL or as an OpenStorage interface system. At this time, a ProtecTIER system may only function as a VTL system or an OpenStorage system; it cannot function as both.

Additional SNMP alerting options have been included in ProtecTIER V3.1, enhancing the ability to receive system generated notification when exception conditions have been identified as defined by management policies.

IBM System Storage ProtecTIER Entry Edition V3.1 is the follow-on to ProtecTIER Entry Edition V2.5.

OpenStorage API

The OpenStorage interface is a NetBackup application programmable interface (API) supporting communication between NetBackup systems and OpenStorage enabled ProtecTIER systems.

A ProtecTIER plug-in for OpenStorage must be installed on the NetBackup media server. The API communication occurs between the NetBackup media server and the plug-in. Backup images are transferred between the plug-in and the ProtecTIER system through Ethernet connections. Two 1Gb Ethernet links are supported for TS7610 OpenStorage enabled systems.

ProtecTIER V3.1 also supports the following OpenStorage plug-ins which have been introduced since ProtecTIER V2.5 availability:

  • Oracle Solaris 10 (SPARC)
  • Red Hat 5.4

Virtual tape library

The replication capabilities of ProtecTIER V3.1 have been enhanced to support many-to-many, bi-directional replication between two to four ProtecTIER systems. Uni-directional, hub and spoke replication from up to twelve spoke systems to a single hub system continues to be supported as available in ProtecTIER V2.5 and earlier releases.

For other attributes of ProtecTIER VTL systems, refer to IBM System Storage ProtecTIER Entry Edition V2.5 Software Announcement 210-376, dated October 26, 2010.

Accessibility by people with disabilities

A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html


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Product positioning
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TS7610 ProtecTIER Deduplication Appliance Express expands data protection offerings to mid-sized customers. ProtecTIER can help greatly change the economics of data protection by enabling storage of up to 25 times more data on a given amount of physical disk capacity.

TS7610 Appliance is designed with capacity, price, performance, function, and RAS (reliability, availability, and serviceability) characteristics to appeal to the mid-sized customer, and to the enterprise customer with data backup and protection requirements in remote offices.

ProtecTIER Entry Edition V3.1 supports the OpenStorage interface to NetBackup software, providing greater control over of the TS7610 Appliance from the NetBackup application.

TS7610 Appliance complements and integrates with many other IBM hardware and software offerings:

  • IBM Tivoli® Storage Manager is compatible with TS7610 Appliance and can take advantage of a TS7610 Appliance as a target to increase backup performance and reliability
  • IBM Tape Systems, such as the TS3500 Tape Library, can be used in conjunction with the TS7610 Appliance to provide a comprehensive end-to-end backup and recovery environment that takes advantage of the strengths of both disk and tape


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Reference information
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For information about IBM System Storage TS7610 ProtecTIER Appliance (IBM 3959-SM1), refer to Hardware Announcement 110-193, dated July 20, 2010, and 110-238, dated October 26, 2010.

For information about IBM System Storage ProtecTIER Entry Edition V2.1, refer to Software Announcement 210-244, dated July 20, 2010.

For information about IBM System Storage ProtecTIER Entry Edition V2.5, refer to Software Announcement 210-376, dated October 26, 2010.



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Program number
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Note: The Software Maintenance program numbers have been previously announced in Software Announcement 210-244, dated July 20, 2010.
 
Program                Program
number         VRM     name
 
5639-PTC       3.1.0   IBM System Storage ProtecTIER
                        Entry Edition V3.1 Software
 
 Software maintenance
 
 5639-TAB             ProtecTIER Entry Edition  Reg./Ren. 1 year
 5639-TAC             ProtecTIER Entry Edition  After license 1 year
 5639-TAD             ProtecTIER Entry Edition  Registration 3 year
 5639-TAE             ProtecTIER Entry Edition  Renewal 3 year
 5639-TAF             ProtecTIER Entry Edition  After license 3 year
 5639-TAG             ProtecTIER Entry Edition  Registration 2 year
 5639-TAH             ProtecTIER Entry Edition  Registration 4 year
 5639-TAI             ProtecTIER Entry Edition  Registration 5 year

Product identification number


Note: The Software Maintenance program numbers have been previously announced in Software Announcement 210-244, dated July 20, 2010.
 
                    First Yr Reg and          Maintenance 1 year
                    Maintenance 1 year        After License
Program PID number  Renewal PID number        PID number

5639-PTC            5639-TAB                  5639-TAC
  
                    Maintenance 3 year        Maintenance 3 year
                    Registration PID number   Renewal PID number
 
                    5639-TAD                  5639-TAE
 
                    Maintenance 3 year
                    After License
                    PID number
 
                    5639-TAF
 
                    Maintenance 2 year        Maintenance 4 year
                    Registration PID number   Registration PID number
 
                    5639-TAG                  5639-TAH
 
                    Maintenance 5 year
                    Registration PID number
 
                    5639-TAI


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Offering Information
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Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Business Partner information

If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld® ID and password are required (use IBM ID).

https://www.ibm.com/partnerworld/mem/sla.jsp?num=211-157


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Publications
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All required publications are shipped with the corequisite IBM 3959-SM1 hardware order when the software preload feature is ordered on ProtecTIER Entry Edition software.

Publications with software relevance included in the TS7610 Publications CD-ROM, LCD7-4787, when the media supply feature is ordered for ProtecTIER Deduplication Appliance Express include:

                                         Order
Title                                    number

IBM System Storage TS7610 ProtecTIER     GA32-0913
Deduplication Appliance Express
Introduction and Planning Guide
 
IBM System Storage TS7610 ProtecTIER     GA32-0914
Deduplication Appliance Express
Installation and Setup Guide
for Virtual Tape Systems and Open
Storage Systems
 
IBM System Storage TS7610 ProtecTIER     SC27-3641
Deduplication Appliance Express
Software Upgrade Guide
 
IBM System Storage TS7610 ProtecTIER     GA32-0915
Deduplication Appliance Express
Service Guide
 
IBM System Storage TS7610 ProtecTIER     GA32-0916
Deduplication Appliance Express -
ProtecTIER User's and Maintenance Guide
 
IBM System Storage TS7610 ProtecTIER     SC27-3642
Deduplication Appliance Express -
Increasing Capacity on the 3959 SM1
from 4.0 TB to 5.4 TB
(Feature Code 9314)
 

Publications are available on the IBM Publications Center website and are included on the IBM System Storage TS7610 ProtecTIER Deduplication Appliance Express Publications CD-ROM LCD7-4787.

To order additional selected hardcopy publications for a fee or download free PDF format publications, visit the IBM Publications Center website

http://www.ibm.com/shop/publications/order


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Technical information
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Specified operating environment

Hardware requirements

General platform prerequisites

A TS7610 Appliance OpenStorage (OST) solution with IBM ProtecTIER Deduplication software requires the IBM 3959 Model SM1 hardware with the following features:

  • One 1Gb dual port Ethernet adapter feature #3448
  • One OST feature #9023
  • One SW Capacity feature #9313 or #9314
  • One power cord feature #9950 or #9953

A TS7610 Appliance VTL solution with IBM ProtecTIER Deduplication software requires the IBM 3959 Model SM1 hardware with the following features:

  • One Fibre Channel dual port HBA - Host feature #3458 or #3459
  • One VTL feature #9022
  • One SW Capacity feature #9313 or #9314
  • One power cord feature #9950 or #9953

Customer provided monitor and keyboard are required for system installation and maintenance.

ProtecTIER Manager

ProtecTIER Manager is required for service or maintenance of ProtecTIER systems, and must be installed on a customer provided workstation.

The customer provided workstation must be capable of operating one of the following operating systems:

  • Microsoft® Windows® 2003, Windows XP, or Windows 7
  • Red Hat Enterprise 4 or 5

The workstation must also have:

  • At least 1.2 GB of available disk space
  • At least 256 MB of RAM

The workstation must have access to the ProtecTIER service nodes at IP address (port 3501 is open on the firewall).

ProtecTIER Manager can support more than one ProtecTIER server. If the ProtecTIER Manager workstation is connected to more that one ProtecTIER server, they can be connected to a workstation via a switch box or via a terminal server. The workstation and switch box must be provided by the customer.

Confer with your IBM representative for workstation configuration alternatives.

Supported configurations

TS7610 appliance offers two software configurations with usable repository sizes of approximately 4.4 TB and 5.9 TB. Tested platforms are listed in the Installation Guide under Release notes.

Software requirements

Operating system prerequisites

The appropriate operating system is included with ProtecTIER Entry Edition V3.1 software and is loaded on the TS7610 Appliance with the initial order.

The ProtecTIER plug-in for OpenStorage must be installed on a NetBackup media server running NetBackup V6.5 or V7.0, and one of the following operating systems:

  • AIX® 5.3
  • AIX 6.1
  • Windows 2003
  • Windows 2008
  • Oracle Solaris 10 (SPARC)
  • Red Hat 5.4

Connectivity prerequisites

The supported Fiber Channel switches are listed in the System Storage Operation Center (SSIC) located at

http://www-03.ibm.com/systems/support/storage/config/ssic/

If this TS7610 ProtecTIER Deduplication Appliance is to be accessed via ProtecTIER Manager installed on another computer, network connections must be configured to allow access.

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Compatibility

The ProtecTIER Entry Edition V3.1 software emulates the IBM System Storage TS3500 tape library with IBM Ultrium 3 Tape Drives.

Limitations

ProtecTIER Entry Edition V3.1 software is only supported for installation on TS7610 ProtecTIER Deduplication Appliance Express hardware (3959 Model SM1).

Planning information

Customer responsibilities

Physical planning is a customer responsibility. Detailed planning information is in the IBM System Storage TS7610 ProtecTIER Deduplication Appliance Express Introduction and Planning Guide (GA32-0913).

This guide is available at no charge at the IBM Publications Center. Refer to the Publications section.

Direct customer support

Less than one hour is required to install and configure the management software on the management console.

For technical support or assistance, contact your IBM representative or visit

http://www.ibm.com/support

IBM Global Services

IBM Technical Support Services provides comprehensive hardware and software support, including hardware and software implementation for the ProtecTIER TS7650 Deduplication solution.

Technical Support Services are designed to support your installations of IBM System Storage hardware and software. Offering the best solutions for storage management and data migration, IBM Technical Support Services can assist you in developing and deploying storage solutions to enable your success and satisfaction. For more information, contact your IBM representative or Business Partner.

Packaging

For new orders of IBM System Storage ProtecTIER Entry Edition V3.1 (5639-PTC), the following media are shipped:

  • With media feature 5806:
    • IBM System Storage ProtecTIER Entry Edition - Small Capacity (LCD7-5221)
    • IBM System Storage ProtecTIER Manager (LCD7-5217)
    • IBM System Storage ProtecTIER OpenStorage Plug-in (LCD7-5219)
    • IBM System Storage ProtecTIER Maintenance and Recovery Disk for 3959-SM1 (LCD7-5222)
    • IBM System Storage TS7610 ProtecTIER Deduplication Appliance Express Publications CD-ROM (LCD7-4787)
    • IBM License Agreement for Machine Code (Z125-5468)
    • IBM System Storage TS7610 ProtecTIER Deduplication Appliance Express Software Upgrade Guide (SC27-3641)
  • With media feature 5816:
    • IBM System Storage ProtecTIER Entry Edition - Medium Capacity (LCD7-5223)
    • IBM System Storage ProtecTIER Manager (LCD7-5217)
    • IBM System Storage ProtecTIER OpenStorage Plug-in (LCD7-5219)
    • IBM System Storage ProtecTIER Maintenance and Recovery Disk for 3959-SM1 (LCD7-5222)
    • IBM System Storage TS7610 ProtecTIER Deduplication Appliance Express Publications CD-ROM (LCD7-4787)
    • IBM System Storage TS7610 ProtecTIER Deduplication Appliance Express - Increasing Capacity on the 3959 SM1 from 4.0 TB to 5.4 TB (SC27-3642)
    • IBM License Agreement for Machine Code (Z125-5468)
    • IBM System Storage TS7610 ProtecTIER Deduplication Appliance Express Software Upgrade Guide (SC27-3641)

The paid invoice with associated customer number acts as Proof of Entitlement (PoE) for all orders of IBM System Storage ProtecTIER Entry Edition V3.1 software.

Refer to the Ordering information section and to the Hardware Announcements listed in the Reference information section for correlated hardware order features.

Media feature 5806 causes the software DVDs for the Base Small Capacity to be shipped, and media feature 5816 causes the software DVDs for the Base Medium Capacity to be shipped.

Serial number only feature 3444 suppresses software DVDs from being shipped.

Security, auditability, and control

This product uses the security and auditability features of host hardware, host software, or application software to which it is attached. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



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Software Services
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/


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Ordering information
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Charge metric
                 Part number or
Program name     PID number      Charge metric

ProtecTIER       5639-PTC        per Storage Device
Entry
Edition V3.1
 

Effective June 3, 2011, IBM System Storage ProtecTIER Entry Edition V3.1 replaces the IBM System Storage ProtecTIER Entry Edition V2.5 for all new system orders. On or after this date, IBM System Storage ProtecTIER Entry Edition V2.5 will remain active only to support capacity updates to existing licenses.

IBM System Storage ProtecTIER Entry Edition V3.1

Storage Device is a unit of measure by which the Program is licensed. A Storage Device is an independently powered, channel attached device that stores or controls the storage of data on magnetic disks or solid state drives, such as disk controllers and their respective expansion units, each constituting separate Storage Devices. Licensee must obtain entitlements for every Storage Device which runs, uses services provided by, or otherwise accesses the Program and for every Storage Device on which the Program is installed.

In addition to the entitlements required for the Program directly, Licensee must obtain entitlements for this Program sufficient to cover the Storage Devices managed by the Program.

The Product Identification (PID) number for the IBM System Storage ProtecTIER Entry Edition V3 license is 5639-PTC. Following is a description of each of the ProtecTIER Entry Edition billing features:

  • Feature #0001 - ProtecTIER VTL Small Cap: This feature must be selected to order a base license for each TS7610 Appliance that ProtecTIER Entry Edition will be loaded on where a 4.4 TB* (4.0 TiB**) VTL repository will be authorized. The maximum quantity of ProtecTIER VTL Small Cap is 1. This feature is mutually exclusive with features #0002, #0004 and #0006.
  • Feature #0002 - ProtecTIER OpenStorage Small Cap: This feature must be selected to order a base license for each TS7610 Appliance that ProtecTIER Entry Edition will be loaded on where a 4.4 TB* (4.0 TiB**) OpenStorage repository will be authorized. The maximum quantity of ProtecTIER OpenStorage Small Cap is 1. This feature is mutually exclusive with features #0001, #0004 and #0006.
  • Feature #0003 - ProtecTIER Repl Small Cap: This feature must be selected to entitle the use of ProtecTIER replication on a TS7610 Appliance Express device with the small capacity repository. The maximum quantity of ProtecTIER Repl Small Cap is 1. For an initial order of #0003, either feature #0001 or #0002 must be included. To order ProtecTIER Repl Small Cap as an upgrade, either feature #0001 or #0002 must be present in the current license.
  • Feature #0004 - ProtecTIER VTL Med Capacity: This feature must be selected to order a base license for each TS7610 Appliance that ProtecTIER Entry Edition will be loaded on where a 5.9 TB* (5.4 TiB**) virtual tape library repository will be authorized. The maximum quantity of ProtecTIER VTL Med Capacity is 1. This feature is mutually exclusive with features #0001, #0002 and #0006.
  • Feature #0005 - Upgrade from VTL Small Capacity: This feature must be selected to trade-up from ProtecTIER VTL Small Cap to ProtecTIER VTL Med Capacity. The maximum quantity of feature #0005 is 1.
  • Feature #0006 - ProtecTIER OpenStorage Med Cap: This feature must be selected to order a base license for each TS7610 Appliance that ProtecTIER Entry Edition will be loaded on where a 5.9 TB* (5.4 TiB**) OpenStorage repository will be authorized. The maximum quantity of ProtecTIER OpenStorage Med Cap is 1. This feature is mutually exclusive with features #0001, #0002 and #0004.
  • Feature #0007 - Upgrade from OpenStorage Small Cap: This feature must be selected to trade-up from ProtecTIER OpenStorage Small Cap to ProtecTIER OpenStorage Med Capacity. The maximum quantity of feature #0007 is 1.
  • Feature #0008 - ProtecTIER Repl Med Capacity: This feature must be selected to entitle the use of ProtecTIER replication on a TS7610 Appliance Express device with the medium capacity repository. The maximum quantity of ProtecTIER Repl med Capacity is 1. For an initial order #0008, either feature #0004 or #0006 must be included. To order ProtecTIER Repl Med Capacity as a upgrade, either feature #0004, #0005, #0006 or #0007 must be present in the current license.
  • Feature #0009 - Upgrade from Repl Small Capacity: This feature must be selected to migrate from ProtecTIER Repl Small Cap to ProtecTIER Repl Med Capacity. The maximum quantity of feature #0009 is 1.
* 1 TB is defined as 10 to the 12th power bytes, or 1,000,000,000,000 bytes.
** 1 TiB is defined as 2 to the 40th power bytes, or 1,099,511,627,776 bytes.

A Software Maintenance PID must also be included to register for Software Maintenance and to be entitled for Software Subscription and Support. Registration PIDs are available for 1 year, 2 year, 3 year, 4 year, or 5 year periods.

ProtecTIER Entry Edition V3.1 billing features

Supply Feature Codes:

Small Capacity: 5806
Medium Capacity: 5816
5639-PTC:
IBM System Storage ProtecTIER Entry Edition V3
 
 Use Authorizations
 with One Year Software Maintenance
 
 One-time charge features
 
 ProtecTIER Entry Edition V3.1
 per Storage Device
 with 1 Year SW Maintenance
 
                                      OTC
Feature                               Feature
description                           number

ProtecTIER VTL Small Cap              0001
ProtecTIER OpenStorage Small Cap      0002
ProtecTIER Repl Small Cap             0003
ProtecTIER VTL Medium Capacity        0004
Upgrade from VTL Small Capacity       0005
ProtecTIER OpenStorage Medium Cap     0006
Upgrade from OpenStorage Small Cap    0007
ProtecTIER Repl Med Capacity          0008
Upgrade from Repl Small Capacity      0009
 

Note: The Software Maintenance program numbers have been previously announced.

IBM System Storage ProtecTIER Entry Edition Software Maintenance

Order Software Maintenance Registration corresponding to each ProtecTIER Entry Edition V3.1 product base, capacity, and cluster authorization feature, for both new and upgrade orders.

Order renewals prior to the expiration of the original Software Maintenance registration period or previous Software Maintenance renewal.

ProtecTIER Entry Edition billing features

The billing features and pricing information for ProtecTIER Entry Edition remain unchanged. Details may be found in:

  • Software Announcement 210-376, dated October 26, 2010
  • Software Announcement 210-244, dated July 20, 2010


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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage® Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

Agreement for Acquisition of Software Maintenance

The IBM Agreement for Acquisition of Software Maintenance (Z125-6011) agreement applies for Subscription and Support (also referred to as Software Maintenance) and does not require customer signatures.

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information form number

L-KAVZ-8EJS6D

The program's license information will be available for review on the IBM Software License Agreement website

http://www-03.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Other terms
Volume orders (IVO)

Yes. Contact your IBM representative.

Passport Advantage applies

No

Usage restriction

Yes

IBM System Storage ProtecTIER Entry Edition V3.1 software (5639-PTC) is licensed on a per storage device basis.

Software Subscription and Support (Software Maintenance) applies

Yes. All distributed software licenses include Software Subscription and Support (also referred to as Software Maintenance) for a period of 12 months from the date of acquisition, providing a streamlined way to acquire IBM software and assure technical support coverage for all licenses. Extending coverage for a total of two, three, four, or five years from date of acquisition may be elected.

While your Software Subscription and Support (Software Maintenance) is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support (Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.

IBM Operational Support Services - SoftwareXcel

No

System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Yes. A 15% education allowance applies to qualified education institution customers.



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Prices
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Information on charges is available at

http://www.ibm.com/support

Choose the option entitled Purchase/upgrade tools.

5639-PTC:
IBM System Storage ProtecTIER Entry Edition V3
 
 Use Authorizations
 with One Year Software Maintenance
 
 One-time charge features
 
 ProtecTIER Entry Edition V3.1
 per Storage Device
 with 1 Year SW Maintenance
 
                                      OTC
Feature                               Feature     
description                           number      
                                                                 
ProtecTIER VTL Small Cap              0001                         
ProtecTIER OpenStorage Small Cap      0002                         
ProtecTIER Repl Small Cap             0003                         
ProtecTIER VTL Medium Capacity        0004                         
Upgrade from VTL Small Capacity       0005                         
ProtecTIER OpenStorage Medium Cap     0006                         
Upgrade from OpenStorage Small Cap    0007                         
ProtecTIER Repl Med Capacity          0008                         
Upgrade from Repl Small Capacity      0009                         
 
                                      OTC
Feature                               Feature   
description                           number      
 
Small Capacity - feature              5806      
Medium Capacity - feature             5816      


Feature                               Feature     
description                           number      

Serial number only                    3444

Pricing terms

Prices in the following PDF prices link are suggested list prices on day of announcement for the U.S. only. They are provided for your information only. Dealer prices may vary, and prices may also vary by country. IBM list price does not include tax or shipping and is subject to change without notice.

ENUS-211-157-List_prices_2011_05_09.PDF ENUS-211-157-List_prices_2011_05_09.PDF

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, permits accelerated implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified customers.

For more financing information, visit

http://www.ibm.com/financing


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Order now
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To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
Internet:   callserv@ca.ibm.com
Mail:       IBM Teleweb Customer Support
            ibm.com® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            Canada
            L3R 2Z1

Reference: YE001

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Note: Shipments will begin after the planned availability date.
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Terms of use