IBM Unica Enterprise V8.5 enhances marketers' ability to power cross-channel, interactive marketing

IBM United States Software Announcement 211-137
April 26, 2011


Table of contents
Overview Overview Publications Publications
Key prerequisites Key prerequisites Technical information Technical information
Planned availability date Planned availability date Ordering information Ordering information
Description Description Terms and conditions Terms and conditions
Program number Program number Prices Prices


Top rule
At a glance
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Unica Enterprise Suite V8.5 includes the following capabilities:

  • Ability to create, modify, approve, deploy, and retire offers within the general marketing operations workspace
  • Script-less integration with websites and other pages for delivering real-time personalization
  • New user interface for greater control over real-time self-learning
  • Use of suite-wide scheduler to run model building, scoring and optimization sessions
  • Rule-based routing of approvals of budgets and invoices
  • Greater support for Netezza by IBM® Unica NetInsight


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Top rule
Overview
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With Unica Enterprise V8.5, marketers can:

  • More completely manage offer lifecycles
  • Better control analytical intelligence
  • Automate more internal approval processes
  • Enjoy increased product usability and performance

Marketers can create, modify, approve, deploy, and retire marketing offers in Unica Marketing Operations V8.5, one of the products that comprise the Unica Enterprise suite. To automate internal approval processes, Version 8.5 features new, rule-driven processes for managing the approval of budgets and invoices. The product is designed to automatically determine the right approvers, based on the parameters of the budget or invoice. It allows for accurate routing and workflow. This can result in a more timely and reliable approval process.

The offering, Marketing Operations is a useful environment for managing offers from beginning to end, as it serves as the operational workspace for all groups involved in the marketing process. Offers managed in Marketing Operations are easily deployed to Unica Campaign and other Unica Enterprise products for inclusion and presentation in cross-channel marketing campaigns and other marketing efforts. Presentation of offers on digital properties such as websites, social media pages, emails and landing pages is made easier in Unica Interact V8.5, using page tags and dynamic web addresses as an alternative to API calls.

Controls analytical intelligence

Unica Interact V8.5 includes a new user interface for its self-learning capabilities, giving marketers more control over where and how self-learning is applied to customer touch-points and channels. Self-learning models may also be operated in observation-only mode to evaluate their performance before putting them into action.

Unica PredictiveInsight V8.5 and Optimize V8.5 can now both use the suite-wide scheduler to control exactly when predictive models are built, refreshed, and/or used for scoring, and when optimization sessions are run. This enables more control over optimization processes and an automated, approach to managing the full lifecycle of predictive analytics.

Automates internal approval processes

Unica Marketing Operations V8.5 features new, rule-driven processes for managing the approval of budgets and invoices. The product is designed to automatically determine the right approvers, based on the parameters of the budget or invoice, and allows for accurate routing and workflow. This can result in a more timely and reliable approval process.

Includes increased usability and performance

Consistent with every Unica Enterprise release, Version 8.5 moves usability and performance to new heights, as part of a continuous improvement effort that draws heavily on direct customer input. Notably, Unica NetInsight V8.5 features enhanced support for Netezza, another recent IBM acquisition, improving the performance of NetInsight when deployed on Netezza infrastructure.

Unica Enterprise Suite includes the following offerings:

  • Unica Campaign
  • Unica Interact
  • Unica NetInsight
  • Unica Marketing Operations
  • Unica Detect
  • Unica Leads
  • Unica CustomerInsight
  • Unica PredictiveInsight
  • Unica Distributed Marketing
  • Unica Optimize


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Key prerequisites
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Refer to theTechnical information section for details.

In addition, the following are required:

  • Unica Distributed Marketing requires Unica Campaign.
  • Unica Interact requires Unica Campaign.
  • Unica Optimize requires Unica Campaign.
  • Unica Unica Marketing Asset Management Add-On requires Unica Marketing Operations.
  • Unica Financial Management Add-On requires Unica Marketing Operations.


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Top rule
Planned availability date
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June 7, 2011: Electronic availability

June 17, 2011: Media availability



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Top rule
Description
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Unica Enterprise is the industry-leading software marketers rely on to increase revenues and improve the efficiency and measurability of their marketing. Enterprise focuses exclusively on the needs of marketing organizations by providing web and customer analytics, offline and online demand generation, and marketing resource management.

Companies in a wide range of industries depend on Unica Enterprise to facilitate the operations of a customer-centric business. Only Unica truly helps marketing organizations facilitate the critical shift to interactive marketing.

For more information on Unica Enterprise, visit

http://www.unica.com/products/enterprise-marketing-software.htm

Unica Enterprise is comprised of several individual products, most of which can be used on their own or together to form an end-to-end solution.

Unica Campaign

With Unica Campaign, marketers can plan, design, execute, measure and analyze multi-wave, cross-channel and highly personalized marketing campaigns. Campaign's recognized best-of-breed functionality and scalability plays a key role in defining and executing interactive dialogues with customers and prospects. For more information, visit

http://www.unica.com/products/campaign-management.htm

Unica eMessage

With Unica eMessage, marketers can extend Unica Campaign's best-in-class campaign management capabilities to email and mobile channels with capabilities to create, preview, test, execute, and track messages. eMessage delivers more effective stand-alone campaigns, as well as integrating email and mobile into cross-channel marketing strategies. For more information, visit

http://www.unica.com/products/email-marketing.htm

Note: Unica eMessage is not part of this release announcement, because its capabilities are made available in a cloud environment as a software-as-a-service (SaaS) offering, not as installed software like the rest of the 8.5 products. However, Unica eMessage is an integrated and important part of the Unica Enterprise suite of products.

Unica Interact

With Unica Interact, marketers can personalize in real time the experience of customers interacting with web sites, call centers, and other inbound marketing channels. Unica Interact uses powerful, behavioral targeting analytics and marketer-defined business logic to deliver the optimal marketing message in each case. For more information, visit

http://www.unica.com/products/real-time-inbound-marketing.htm

Unica Marketing Operations

With Unica Marketing Operations, marketers can increase their efficiency by gaining better control over their budgets and processes. Unica Marketing Operations helps marketers align resources to objectives, streamline production processes, track budgets and expenses, and improve team collaboration. For more information, visit

http://www.unica.com/products/enterprise-marketing-operations.htm

Unica NetInsight

With Unica NetInsight, analysts and marketers have a dramatically simpler approach to collecting the data needed to understand online visitor behavior, and unparalleled flexibility for reporting and analysis. Unica NetInsight is a next-generation web analytics product designed from the ground up to meet the full range of todays and future online analysis requirements. For more information, visit

http://www.unica.com/products/enterprise-web-analytics.htm

Unica Detect

With Unica Detect, marketers can build effective, event-based marketing programs quickly and with minimal effort, boosting cross-sell and retention rates and improving on-boarding programs. Unica Detect is designed to identify accurate, timely indications of when customers are most receptive to offers or the most in need of extra effort to keep them loyal. For more information, visit

http://www.unica.com/products/event-based-marketing.htm

Unica Optimize

With Unica Optimize, marketers can determine the optimal contact strategy over time for each customer or prospect. Unica Optimize looks across scheduled communications and balances marketing goals with corporate objectives and constraints to help ensure the optimal message is delivered at the optimal time. For more information, visit

http://www.unica.com/products/campaign-optimization.htm

Unica Distributed Marketing

With Unica Distributed Marketing, local marketing teams have a simple but powerful way to access to all potential marketing campaigns run out of headquarters that are relevant to their territories. Unica Distributed Marketing also lets marketers in the field create their own campaigns tailored to local conditions, subject to rules and best practices specified by headquarters. For more information, visit

http://www.unica.com/products/distributed-marketing.htm

Unica Leads

With Unica Leads, marketers can more effectively qualify, prioritize, and assigns leads, notify and deliver leads to sales teams and qualified agents, and measure results from leads passed. Unica Leads helps marketers increase lead close rates, which improves the ROI of lead generation marketing investments. For more information, visit

http://www.unica.com/products/lead-managment.htm

Unica PredictiveInsight:

With Unica PredictiveInsight, marketers are empowered to build predictive models on their own, without the help of analytical specialists, so they can improve the results of all their marketing programs. Unica PredictiveInsight gives marketing users the power to determine the most effective customer segmentation methods, which customers are most likely to respond, customer lifetime value, and the best cross-sell opportunities for each customer. For more information, visit

http://www.unica.com/products/predictive-analytics.htm

Unica CustomerInsight

With Unica CustomerInsight, marketers have an intuitive way to explore customer data without asking for help from technical specialists. Unica CustomerInsight enables marketing users to gain critical insights through a highly flexible data visualization interface making it easy to spot customer trends and opportunities, and then take immediate action to select target audiences for marketing campaigns and programs -- all in a single interface. For more information, visit

http://www.unica.com/products/customer-analytics.htm

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via the IBM website

http://www.ibm.com/able/product_accessibility/index.html

Section 508 of the U.S. Rehabilitation Act

Unica 8.5 Enterprise Marketing Management Suite is capable as of June 17, 2011 , when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. A U.S. Section 508 Voluntary Product Accessibility Template (VPAT), containing details on the products accessibility compliance, can be requested on the following website

http://www.ibm.com/able/product_accessibility/index.html


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Program number
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Program   
number     VRM           Program name
 
5725-D22   8.5.0         IBM Unica Campaign
5725-D16   8.5.0         IBM Unica Detect
5725-D23   8.5.0         IBM Unica Leads
5725-D24   8.5.0         IBM Unica Marketing Operations
5725-D17   8.5.0         IBM Unica NetInsight
5725-D21   8.5.0         IBM Unica PredictiveInsight


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Offering Information
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Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® website

http://www.ibm.com/software/passportadvantage


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Top rule
Publications
Bottom rule

No publications are shipped with these products.

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries.



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Top rule
Technical information
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Specified operating environment

Hardware requirements

For details on hardware requirements for the Unica 8.5 Enterprise Marketing Marketing Suite, visit

http://conundrum.boulder.ibm.com/infocenter/prodguid/v1r0/clarity/index.jsp
Software requirements

For details on software requirements for the Unica 8.5 Enterprise Marketing Suite, visit

http://conundrum.boulder.ibm.com/infocenter/prodguid/v1r0/clarity/index.jsp

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Compatibility

For details on compatibility of the Unica 8.5 Enterprise Marketing Suite, visit

http://conundrum.boulder.ibm.com/infocenter/prodguid/v1r0/clarity/index.jsp
User group requirements addressed

This announcement satisfies or partially satisfies requirements from one or more of the worldwide user group communities. Groups include COMMON, COMMON Europe, Guide Share Europe (GSE), InterAction (Australia/New Zealand), Japan Guide Share (JGS), and SHARE Inc.

Planning information

Customer responsibilities

Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express®. Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available.

Packaging

Unica Campaign V8.5 media packs contain the following items:

  • Unica Campaign V8.5 DVDs
  • IBM Cognos® 8 Business Intelligence Modeling V8.4.0
  • IBM Cognos 8 Business Intelligence Server V8.4.0
  • WebSphere® Application Server Express V7.0

Unica CustomerInsight V8.5 media packs contain the following items:

  • Unica CustomerInsight V8.5 DVDs

Unica Detect V8.5 media packs contain the following items:

  • International Program License Agreement
  • License Information booklet
  • Unica Detect V8.5 DVDs

Unica Distributed Marketing V8.5 media packs contain the following items:

  • Unica Distributed Marketing V8.5 DVDs

Unica Interact V8.5 media packs contain the following items:

  • Unica Interact V8.5 DVDs
  • WebSphere Application Server Express V7.0

Unica Leads V8.5 media packs contain the following items:

  • Unica Leads V8.5 DVDs
  • IBM Cognos 8 Business Intelligence Modeling V8.4.0
  • IBM Cognos 8 Business Intelligence Server V8.4.0
  • WebSphere Application Server Express V7.0

Unica Marketing Operations V8.5 media packs contain the following items:

  • Unica Marketing Operations V8.5 DVDs
  • IBM Cognos 8 Business Intelligence Modeling V8.4.0
  • IBM Cognos 8 Business Intelligence Server V8.4.0
  • WebSphere Application Server Express V7.0

Unica NetInsight V8.5 media packs contain the following items:

  • Unica NetInsight V8.5 DVDs

Unica Optimize V8.5 media packs contain the following items:

  • Unica Optimize V8.5 DVDs

Unica PredictiveInsight V8.5 media packs contain the following items:

  • Unica PredictiveInsight V8.5 DVDs
  • WebSphere Application Server Express V7.0

Security, auditability, and control

The Unica 8.5 Enterprise Marketing Management Suite uses the security and auditability features of the host hardware or software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



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Top rule
Ordering information
Bottom rule

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product information

Licensed function title             Product group   Product
                                                    category
 
IBM Unica Campaign                  Unica Campaign  Unica Campaign
IBM Unica Campaign Limited Use      Unica Campaign  Unica Campaign
IBM Unica CustomerInsight           Unica Campaign  Unica Campaign
IBM Unica CustomerInsight Limited   Unica Campaign  Unica Campaign
 Use
IBM Unica Detect                    Unica Detect    Unica Detect
IBM Unica Distributed Marketing     Unica Campaign  Unica Campaign
IBM Unica Distributed Marketing     Unica Campaign  Unica Campaign
 API
IBM Unica Distributed Marketing     Unica Campaign  Unica Campaign
 for Non-Production Environment
IBM Unica Financial Management      Unica           Unica
 Add-On                              Marketing       Marketing
                                     Operations      Operations
IBM Unica Financial Management      Unica           Unica
 Add-On Limited Use                  Marketing       Marketing
                                     Operations      Operations
IBM Unica Financial Management      Unica           Unica
 Add-On Limited Use for              Marketing       Marketing
 Non-Production Env                  Operations      Operations
IBM Unica Financial Management      Unica           Unica
 Add-On for Non-Production           Marketing       Marketing
 Environment                         Operations      Operations
IBM Unica Interact                  Unica Campaign  Unica Campaign
IBM Unica Interact for ATM, Kiosk,  Unica Campaign  Unica Campaign
 POS
IBM Unica Interact for Sales and    Unica Campaign  Unica Campaign
 Service Agents Authorized
IBM Unica Interact for Web          Unica Campaign  Unica Campaign
 Interactions
IBM Unica Leads                     Unica Leads     Unica Leads
IBM Unica Leads for Non-Production  Unica Leads     Unica Leads
 Environment
IBM Unica Marketing Asset           Unica           Unica
 Management Add-On                   Marketing       Marketing
                                     Operations      Operations
IBM Unica Marketing Asset           Unica           Unica
 Management Add-On Limited Use       Marketing       Marketing
                                     Operations      Operations
IBM Unica Marketing Asset           Unica           Unica
 Management Add-On Limited Use for   Marketing       Marketing
 Non-Prod Env                        Operations      Operations
IBM Unica Marketing Asset           Unica           Unica
 Management Add-On for               Marketing       Marketing
 Non-Production Environment          Operations      Operations
IBM Unica Marketing Operations      Unica           Unica
                                     Marketing       Marketing
                                     Operations      Operations
IBM Unica Marketing Operations      Unica           Unica
 Limited Use                         Marketing       Marketing
                                     Operations      Operations
IBM Unica NetInsight                Unica           Unica
                                     NetInsight      NetInsight
IBM Unica Optimize                  Unica Campaign  Unica Campaign
IBM Unica PredictiveInsight         Unica           Unica
                                     PredictiveInsig PredictiveInsig                                   
Program name                          PID        Charge unit
                                      number     description
 
IBM Unica Campaign                    5725-D22   Per Resource Value Unit
IBM Unica Campaign                    5725-D22   Per Authorized User
IBM Unica Campaign Limited Use        5725-D22   Per Authorized User
IBM Unica CustomerInsight             5725-D22   Per Authorized User
IBM Unica CustomerInsight             5725-D22   Per Resource Value Unit
IBM Unica CustomerInsight Limited     5725-D22   Per Authorized  User
IBM Unica Detect                      5725-D16   Per Resource Value Unit
IBM Unica Distributed Marketing       5725-D22   Per Authorized User
IBM Unica Distributed Marketing       5725-D22   Per Install
IBM Unica Distributed Marketing API   5725-D22   Per Install
IBM Unica Distributed Marketing for   5725-D22   Per Install
 Non-Production Environment
IBM Unica Financial Management        5725-D24   Per Install
 Add-On
IBM Unica Financial Management        5725-D24   Per Install
 Add-On Limited Use
IBM Unica Financial Management        5725-D24   Per Install
 Add-On Limited Use for
 Non-Production Env
IBM Unica Financial Management        5725-D24   Per Install
 Add-On for Non-Production
 Environment
IBM Unica Interact                    5725-D22   Per Authorized User
IBM Unica Interact for ATM, Kiosk,    5725-D22   Per Resource Value Unit
 POS                                              
IBM Unica Interact for Sales and      5725-D22   Per User Value Unit
 Service Agents Authorized                        
IBM Unica Interact for Web            5725-D22   Per Resource Value Unit
 Interactions                                     
IBM Unica Leads                       5725-D23   Per Authorized User                                                  
IBM Unica Leads                       5725-D23   Per Install
IBM Unica Leads for Non-Production    5725-D23   Per Install
 Environment
IBM Unica Marketing Asset Management  5725-D24   Per Install
 Add-On
IBM Unica Marketing Asset Management  5725-D24   Per Install
 Add-On Limited Use
IBM Unica Marketing Asset Management  5725-D24   Per Install
 Add-On Limited Use for Non-Prod Env
IBM Unica Marketing Asset Management  5725-D24   Per Install
 Add-On for Non-Production
 Environment
IBM Unica Marketing Operations        5725-D24   Per Authorized User
                                                  
IBM Unica Marketing Operations        5725-D24   Per Authorized User
 Limited Use                                       
IBM Unica NetInsight                  5725-D17   Per Authorized User                                                   
IBM Unica NetInsight                  5725-D17   Per Resource Value Unit                                                  
IBM Unica Optimize                    5725-D22   Per Authorized User                                                  
IBM Unica Optimize                    5725-D22   Per Resource Value Unit                                                  
IBM Unica PredictiveInsight           5725-D21   Per Authorized User                                                  

Charge metrics definitions

Authorized User

Authorized User is the unit of measure by which this program is licensed. An Authorized User is an individual (named or unnamed) within or outside of your enterprise. The program may be installed on one or more computers or servers and accessed by the number of users authorized by the Proof of Entitlement (PoE). You must have an entitlement for each Authorized User accessing the program or any program component in any manner directly or indirectly (for example, via a multiplexing program, device, or application server) through any means.

User Value Unit (UVU)

UVU is the metric by which this program is licensed. UVU entitlements are based on the number of users for the given program. A Proof of Entitlement (PoE) must be obtained for the appropriate number of UVUs required for your environment as defined by the specific program terms. The UVU entitlements are specific to the program and may not be exchanged, interchanged, or aggregated with UVU entitlements of another software program. UVU licensing offers you price benefits for customers by enabling a lower cost of incremental growth of resources. To understand these benefits of UVU licensing, and to determine how many UVUs to obtain for the program, contact your IBM representative.

Install

Install is a unit of measure by which the program can be licensed. An install is an installed copy of the program on a physical or virtual disk made available to be executed on a computer. Licensee must obtain an entitlement for each install of the program.

Resource Value Unit (RVU)

RVU is the unit of measure by which this program is licensed. RVU entitlements are based on the quantity of a specific designated measurement for the given program. A Proof of Entitlement (PoE) must be obtained for the appropriate number of RVUs required for your environment as defined by the specific program terms. The RVU entitlements are specific to the program and may include, but are not limited to the following: Client Devices, data source records, messages, and servers, and may not be exchanged, interchanged, or aggregated with RVU entitlements of another program. To understand these benefits of RVU licensing, and to determine how many RVUs to obtain for the program, contact your IBM representative.

Licensing metric definitions and pricing examples

Non-Production Limitation

If the Program is designated as "Non-Production", the Program can only be deployed as part of the licensee's internal development and test environment for internal non-production activities, including but not limited to testing, performance tuning, fault diagnosis, internal benchmarking, staging, quality assurance activity and/or developing internally used additions or extensions to the Program using published application programming interfaces. Licensee is not authorized to use any part of the Program for any other purposes without acquiring the appropriate production entitlements.

Pricing information

Unica Campaign

Unica Campaign is licensed using the following charge metrics: Resource Value Unit (RVU) and Authorized User.

Authorized User and RVU entitlements are not alternative means for licensing the Program. Licensee must obtain sufficient Authorized User entitlements to cover the different types of users of the Program as well as the appropriate number of RVU entitlements for the Program.

Resource Value Unit: The Resource for the purpose of the RVU calculation is one thousand (1,000) Records managed by the Program in a production environment. There are two types of Records: Limited Records and Active Customer Records. The total number of records used for RVU calculation shall be the total number of unique Active Customer Records plus one fifth of the total number of unique Limited Records that will be accessed for use in designing and executing marketing communications in production over the entire life of software usage. IBM does not charge additional fees for non-production environments for Unica Campaign products priced on an RVU basis.

Limited Records are defined as: 1) prospects who have not transacted business with Customer in the past; 2) inactive customers who have not transacted business with Customer in the past 12 months and do not otherwise have an active open account with Customer, and; 3) customers or prospects that Customer is not able to market to as a result of (i) the customer/prospect opting-out of all marketing communications, (ii) the record containing incomplete or inaccurate contact information, or (iii) other legal restrictions. Active Customer Records are defined as all customer database records that are not Limited Records.

To determine the number of RVUs for each tier applicable to licensee's use of the programs, multiply the number of resources for that tier by the applicable RVU factors determined from the following list and sum the results:

From 1 to 100 Resources, RVUs per Resource = 1.3000 for a maximum of 130 RVUs at this level (cumulative RVUs of 130)
From 101 to 400® Resources, RVUs per Resource = 0.2700 for a maximum of 81 RVUs at this level (cumulative RVUs of 211)
From 401 to 1,000 Resources, RVUs per Resource = 0.1800 for a maximum of 108 RVUs at this level (cumulative RVUs of 319)
From 1,001 to 5,000 Resources, RVUs per Resource = 0.1000 for a maximum of 400 RVUs at this level (cumulative RVUs of 719)
From 5,001 Resources or greater Resources, RVUs per Resource: 0.0400

Authorized User: Users who are Full Use users must acquire entitlement to Unica Campaign Authorized User. Full Use Users can execute a production run, instantiate a persistent strategic segment, write to contact and response history, they can also manager system table mappings and audience levels and view system logs. All other users who do not require Full Use can acquire entitlement to Unica Campaign Limited Use.

Additional Authorized User rights for those installations with both Unica Campaign and Unica Marketing Operations:

  • Unica Campaign - Unica Campaign Authorized Users have the ability to perform all functions in Unica Marketing Operations that can be performed in Unica Campaign standalone mode which includes the ability to add, update, or delete offers and add, update, or delete target cells.
  • Unica Marketing Operations: - Unica Marketing Operations Authorized Users and Unica Marketing Operations Limited Use Authorized Users may now add, update, or delete target cells and add, update, or delete offers.

Unica Campaign Limited Use

Unica Campaign Limited Use is licensed for reviewers using the following charge metric:

Authorized User: If Licensee acquired a "Limited Use" license, as indicated by the notation "Limited Use" in the program name, the Licensee may not execute a production run, instantiate a persistent strategic segment, write to contact and response history nor manage system table mappings, audience levels or view system logs.

Unica Distributed Marketing

Unica Distributed Marketing is licensed using the following cumulative charge metrics: Authorized User and Install.

Authorized User and Install entitlements are not alternative means for licensing the Program. Licensee must obtain sufficient Authorized User entitlements to cover the users of the Program as well as the appropriate number of Install entitlements for the Program.

Authorized User: Each user of the system must be licensed.

Install: Each running instance of the program is considered an installed copy of the program. Entitlement to Unica Campaign is required to license Unica Distributed Marketing and must be licensed separately.

To deploy Unica Distributed Marketing in a non-production environment, licensee must license the Unica Distributed Marketing for Non-Production Environment.

Unica Distributed Marketing API

Unica Distributed Marketing API is licensed using the following charge metric: Install.

Install: Unica Distributed Marketing API provides customers with the tools necessary to integrate Unica Distributed Marketing within the customer's own interface/portal. Customers need to license the program only when it is used to integrate Unica Distributed Marketing with the licensee's applications.

Each running instance of the program is considered an installed copy of the program. Entitlement to IBM Distributed Marketing is required to license Unica Distributed Marketing API and must be licensed separately.

Unica Marketing Operations

Designed for enterprise installations, Unica Marketing Operations is licensed using the following charge metrics: Authorized User and Install.

Authorized User: For unrestricted access to all Unica Marketing Operations functionality, Licensee must acquire entitlement to Unica Marketing Operations Authorized User.

Additional Authorized User rights for those installations with both Unica Campaign and Unica Marketing Operations:

  • Unica Campaign - Unica Campaign Authorized Users have the ability to perform all functions in Unica Marketing Operations that can be performed in Unica Campaign standalone mode which includes the ability to add, update, or delete offers and add, update, or delete target cells.
  • Unica Marketing Operations: - Unica Marketing Operations Authorized Users and Unica Marketing Operations Limited Use Authorized User may now add, update, or delete target cells and add, update, or delete offers.

Install: Each running instance of the program is considered an installed copy of the program.

Unica Marketing Operations Limited Use

Authorized User: If Licensee acquired a "Limited Use" license, as indicated by the notation "Limited Use" in the program name, Licensee may not access administration tools, cannot create projects, and has restricted access to the people and workflow tabs.

Install: Each running instance of the program is considered an installed copy of the program. No more than five Authorized Users of Unica Marketing Operations or Unica Marketing Operations Limited Use may be given access to an Install of Unica Marketing Operations Limited Use.

Unica Marketing Asset Management Add-On

Designed for enterprise installs, Unica Marketing Asset Management Add-On is licensed using the following charge metric:

Install: Each running instance of the program is considered an installed copy of the program.

Entitlement to Unica Marketing Operations is required to license Unica Marketing Asset Management Add-On and must be licensed separately.

To deploy Unica Marketing Asset Management Add-On in a non-production environment, licensee must obtain entitlement to the Unica Marketing Asset Management Add-On for Non-Production Environment chargeable component.

Unica Financial Management Add-On

Designed for enterprise installs, Unica Financial Management Add-On is licensed using the following charge metric:

Install: Each running instance of the program is considered an installed copy of the program.

Entitlement to Unica Marketing Operations is required to license Unica Financial Management Add-On and must be licensed separately.

To deploy Unica Financial Management Add-On in a non-production environment, licensee must obtain entitlement to the Unica Financial Management Add-On for Non-Production Environment chargeable component.

Unica Marketing Asset Management Add-On Limited Use

Unica Marketing Operations Add-On Limited User is licensed using the following charge metric: Install.

Install: Each running instance of the program is considered an installed copy of the program. No more than five Authorized Users of Unica Marketing Operations or Unica Marketing Operations Limited Use may be given access to an Install of Unica Marketing Asset Management Add-On Limited Use.

Entitlement to Unica Marketing Operations Install or Unica Marketing Operations Limited Use Install is required to license Unica Marketing Asset Management Add-On and must be licensed separately.

To deploy Unica Marketing Asset Management Add-On Limited Use in a non-production environment, licensee must obtain entitlement to the Unica Marketing Asset Management Add-On Limited Use for Non-Production Environment chargeable component.

Unica Financial Management Add-On Limited Use

Unica Financial Management Add-On Limited Use is licensed using the following charge metric: Install.

Install: Each running instance of the program is considered an installed copy of the program. No more than five Authorized Users of Unica Marketing Operations may be given access to an Install of Unica Financial Management Add-On Limited Use.

Entitlement to Unica Marketing Operations Install or Unica Marketing Operations Limited Use Install is required to license Unica Financial Management Add-On and must be licensed separately.

To deploy Unica Financial Management Add-On Limited Use in a non-production environment, licensee must obtain entitlement to the Unica Financial Management Add-On Limited Use for Non-Production Environment chargeable component.

Unica Marketing Operations API

The Unica Marketing Operations API is comprised of APIs and SDK technologies which provide licensee with the tools necessary to integrate Unica Marketing Operations with other enterprise applications. Licensee must acquire Unica Marketing Operations in cases where it is used to integrate with a third-party software system, or where the licensee is using the module on their own for their own programming use.

Unica Marketing Operations API is licensed using the following charge metric: Install.

Unica NetInsight

Unica NetInsight is licensed using the following chargeable charge metrics: Resource Value Unit (RVU) and Authorized User.

Resource Value Unit: The Resource for the purpose of the RVU calculation is Million Monthly Server Call managed by the Program. Million Monthly Server Calls is defined as one (1) Million Server Calls per month. A "Server Call" represents a client tagged, tracked visitor initiated event that passes data to the Program and is processed for one profile or Client ID. A server call processed by multiple profiles or Client IDs will be counted as a unique server call for each.

IBM does not charge additional fees for non-production environments for Unica NetInsight products priced on an RVU basis.

To determine the number of RVUs for each tier applicable to licensee's use of the programs, multiply the number of resources for that tier by the applicable RVU factors determined from the following list and sum the results:

From 1 to 1 Resources, RVUs per Resource =100 for a maximum of 100 RVUs at this level (cumulative RVUs of 100)
From 2 to 3 Resources, RVUs per Resource = 65 for a maximum of 130 RVUs at this level (cumulative RVUs of 230)
From 4 to 8 Resources, RVUs per Resource = 37 for a maximum of 185 RVUs at this level (cumulative RVUs of 415)
From 9 to 15 Resources, RVUs per Resource = 23 for a maximum of 161 RVUs at this level (cumulative RVUs of 576)
From 16 to 25 Resources, RVUs per Resource = 15 for a maximum of 150 RVUs at this level (cumulative RVUs of 726)
From 26 to 35 Resources, RVUs per Resource: 11 for a maximum of 110 RVUs at this level (cumulative RVUs of 836)
From 36 to 50 Resources, RVUs per Resource: 8 for a maximum of 120 RVUs at this level (cumulative RVUs of 956)
From 51 to 75 Resources, RVUs per Resource: 6 for a maximum of 150 RVUs at this level (cumulative RVUs of 1106)
From 76 Resources or greater Resources, RVUs per Resource: 5

Authorized User: Licensee must obtain licenses for users using the program.

Unica Leads

Unica Leads is licensed using the following cumulative charge metrics: Authorized User and Install. Authorized User and Install entitlements are not alternative means for licensing the Program. Licensee must obtain sufficient Authorized User entitlements to cover the users of the Program as well as the appropriate number of Install entitlements for the Program.

Authorized User: Each user of the system must be licensed.

Install: Each running instance of the program is considered an installed copy of the program.

To deploy Unica Leads in a non-production environment, licensee must license the Unica Leads for Non-Production Environment chargeable component.

Unica CustomerInsight

Unica CustomerInsight is licensed using the following cumulative charge metric: Resource Value Unit and Authorized User.

Resource Value Unit (RVU): The Resource for the purpose of the RVU calculation is one thousand (1,000) Records managed by the Program in a production environment. There are two types of Records: Limited Records and Active Customer Records. The total number of records used for RVU calculation shall be the total number of unique Active Customer Records plus one fifth of the total number of unique Limited Records that will be accessed for use in designing and executing marketing communications in production over the entire life of software usage.

IBM does not charge additional fees for non-production environments for Unica CutomerInsight products priced on an RVU basis.

Limited Records are defined as: 1) prospects who have not transacted business with Customer in the past; 2) inactive customers who have not transacted business with Customer in the past 12 months and do not otherwise have an active open account with Customer, and; 3) customers or prospects that Customer is not able to market to as a result of (i) the customer/prospect opting-out of all marketing communications, (ii) the record containing incomplete or inaccurate contact information, or (iii) other legal restrictions.

Active Customer Records are defined as all customer database records that are not Limited Records.

To determine the number of RVUs for each tier applicable to licensee's use of the programs, multiply the number of resources for that tier by the applicable RVU factors determined from the following list and sum the results:

From 1 to 100 Resources, RVUs per Resource = 1.3000 for a maximum of 130 RVUs at this level (cumulative RVUs of 130)
From 101 to 400 Resources, RVUs per Resource = 0.2700 for a maximum of 81 RVUs at this level (cumulative RVUs of 211)
From 401 to 1,000 Resources, RVUs per Resource = 0.1800 for a maximum of 108 RVUs at this level (cumulative RVUs of 319)
From 1,001 to 5,000 Resources, RVUs per Resource = 0.1000 for a maximum of 400 RVUs at this level (cumulative RVUs of 719)
From 5,001 Resources or greater Resources, RVUs per Resource: 0.0400

Authorized User: Each full use seat user of the system must be licensed, full use seat users are able to import and create an EasySet from any source. An EasySet is a data collection that holds only the information each marketer requires and which refreshes automatically as needed. With EasySets, marketers don't get lost in data they don't understand or require. A System Administration user is a full use seat user that has been assigned Unica Manager access.

Business Users must be licensed under Unica CustomerInsight Limited Use Authorized User charge metric.

Unica CustomerInsight Limited Use

Unica CustomerInsight is licensed using the following charge metric: Authorized User.

Authorized User: Each business user of the system must be licensed, business users can use an EasySet, but they cannot generate an EasySet. An EasySet is a data collection that holds only the information each marketer requires and which refreshes automatically as needed. With EasySets, marketers don't get lost in data they don't understand or require.

Full use seat users must be licensed under Unica CustomerInsight Authorized User charge metric.

Unica Optimize

Unica Optimize is licensed using the following charge metric: Resource Value Unit.

Resource Value Unit (RVU): The Resource for the purpose of the RVU calculation is one thousand (1,000) Records managed by the Program in a production environment.There are two types of Records: Limited Records and Active Customer Records. The total number of records used for RVU calculation shall be the total number of unique Active Customer Records plus one fifth of the total number of unique Limited Records that will be accessed for use in designing and executing marketing communications in production over the entire life of software usage.

Limited Records are defined as: 1) prospects who have not transacted business with Customer in the past; 2) inactive customers who have not transacted business with Customer in the past 12 months and do not otherwise have an active open account with Customer, and; 3) customers or prospects that Customer is not able to market to as a result of (i) the customer/prospect opting-out of all marketing communications, (ii) the record containing incomplete or inaccurate contact information, or (iii) other legal restrictions.

Active Customer Records are defined as all customer database records that are not Limited Records.

IBM does not charge additional fees for non-production environments for Unica Optimize products priced on an RVU basis.

To determine the number of RVUs for each tier applicable to licensee's use of the programs, multiply the number of resources for that tier by the applicable RVU factors determined from the following list and sum the results:

From 1 to 100 Resources, RVUs per Resource = 1.3000 for a maximum of 130 RVUs at this level (cumulative RVUs of 130)
From 101 to 400 Resources, RVUs per Resource = 0.2700 for a maximum of 81 RVUs at this level (cumulative RVUs of 211)
From 401 to 1,000 Resources, RVUs per Resource = 0.1800 for a maximum of 108 RVUs at this level (cumulative RVUs of 319)
From 1,001 to 5,000 Resources, RVUs per Resource = 0.1000 for a maximum of 400 RVUs at this level (cumulative RVUs of 719)
From 5,001 Resources or greater Resources, RVUs per Resource: 0.0400

Entitlement to Unica Campaign is required to license Unica Optimize and must be licensed separately.

Unica Interact

Unica Interact is licensed using the following charge metrics: Authorized User, Resource Value Unit and User Value Unit. The appropriate charge metric should be selected for the licensee's environment.

Authorized User: Each user of the system must be licensed.

Unica Interact for Web Interactions

Unica Interact for Web interactions is licensed using the following charge metric: Resource Value Unit.

Resource Value Unit (RVU): The Resource for the purposes of RVU calculation is one thousand (1,000) Average Daily Web Interactions, A Web Interaction is equivalent to a session and is defined as a series of page requests from the same uniquely identified client with a time of no more than 30 minutes and no requests for pages from other domains intervening between page requests. In other words, a session ends when someone goes to another site, or 30 minutes elapse between page views, whichever comes first. The Average Daily Web Interactions are determined by dividing the aggregate number of visits to the website per calendar year by 365.

To determine the number of RVUs for each tier applicable to licensee's use of the programs, multiply the number of resources for that tier by the applicable RVU factors determined from the following list and sum the results:

From 1 to 10 Resources, RVUs per Resource = 200 for a maximum of 2,000 RVUs at this level (cumulative RVUs of 2,000)
From 11 to 100 Resources, RVUs per Resource = 100 for a maximum of 9,000 RVUs at this level (cumulative RVUs of 11,000)
From 101 or greater Resources, RVUs per Resource = 50

Entitlement to Unica Campaign is required to license Unica Interact For Web Interactions and must be licensed separately.

Unica Interact for ATM, Kiosk, POS

Unica Interact for ATM, Kiosk, POS is licensed using the following charge metric: Resource Value Unit.

Resource Value Unit (RVU): The Resource for the purposes of RVU calculations is Client Devices managed by the Program in a production environment. Client Device is a unit of measure by which the Program can be licensed. A Client Device is a single user computing device or special purpose sensor or telemetry device that requests the execution of or receives for execution a set of commands, procedures, or applications from or provides data to another computer system that is typically referred to as a server or is otherwise managed by the server. Multiple Client Devices may share access to a common server. A Client Device may have some processing capability or be programmable to allow a user to do work. Examples include, but are not limited to actuators, appliances, automated teller machines, automatic meter readers, cash registers, disk drives, desktop computers, kiosks, notebook computers, personal digital assistant, point-of-sale terminals, sensors, smart meters, tape drives, and technical workstations. Licensee must obtain entitlements for every Client Device which runs, provides data to, uses services provided by, or otherwise accesses the Program and for every other computer or server on which the Program is installed.

To determine the number of RVUs for each tier applicable to licensee's use of the programs, multiply the number of resources for that tier by the applicable RVU factors determined from the following list and sum the results:

From 1 to 250 Resources, RVUs per Resource = 20 for a maximum of 5,000 RVUs at this level (cumulative RVUs of 5,000)
From 251 to 1,000 Resources, RVUs per Resource = 18 for a maximum of 13,500 RVUs at this level (cumulative RVUs of 18,500)
From 1,001 to 10,000 Resources, RVUs per Resource = 8 for a maximum of 72,000 RVUs at this level (cumulative RVUs of 90,500)
From 10,001 to 25,000 Resources, RVUs per Resource = 4 for a maximum of 60,000 RVUs at this level (cumulative RVUs of 150,500)
From 25,001 to 50,000 Resources, RVUs per Resource = 2 for a maximum of 50,000 RVUs at this level (cumulative RVUs of 200,500)
From 50,001 or greater Resources, RVUs per Resource = 1

Entitlement to Unica Campaign is required to license Unica Interact for ATM, Kiosk, POS and must be licensed separately.

Unica Interact for Sales and Service Agents

Unica Interact for Sales and Service Agents licensed using the following charge metric: User Value Unit.

User Value Unit (UVU): The User for the purposes of calculations is a Sales and Service Agents Authorized User.

To determine the number of UVUs for each tier applicable to licensee's use of the programs, multiply the number of resources for that tier by the applicable UVU factors determined from the following list and sum the results:

From 1 to 250 Users, UVUs per User = 20 for a maximum of 5,000 UVUs at this level (cumulative UVUs of 5,000)
From 251 to 1,000 Users, UVUs per User = 18 for a maximum of 13,500 UVUs at this level (cumulative UVUs of 18,500)
From 1,001 to 10,000 Users, UVUs per User = 8 for a maximum of 72,000 UVUs at this level (cumulative UVUs of 90,500)
From 10,001 to 25,000 Users, UVUs per User = 4 for a maximum of 60,000 UVUs at this level (cumulative UVUs of 150,500 )
From 25,001 to 50,000 Users, UVUs per User = 2 for a maximum of 50,000 UVUs at this level (cumulative UVUs of 200,500)
From 50,001 or greater Users, UVUs per User = 1

Entitlement to Unica Campaign is required to license Unica Interact for Sales and Services Agents and must be licensed separately.

Unica Predictive Insight

Unica Predictive Insight is licensed using the following charge metric: Authorized User.

Authorized User: Each user of the system must be licensed.

Unica Detect

Unica Detect is licensed using the following charge metric: Resource Value Unit.

Resource Value Unit (RVU): The Resource for the purpose of the RVU calculation is one thousand (1,000) Account Records managed by the Program in a production environment. Account Records refers to the number of unique entities (accounts/customers/households) that are monitored for transactional activity.

To determine the number of RVUs for each tier applicable to licensee's use of the programs, multiply the number of resources for that tier by the applicable RVU factors determined from the following list and sum the results:

From 1 to 100 Resources, RVUs per Resource = 1.3000 for a maximum of 130 RVUs at this level (cumulative RVUs of 130)
From 101 to 400 Resources, RVUs per Resource = 0.2700 for a maximum of 81 RVUs at this level (cumulative RVUs of 211)
From 401 to 1,000 Resources, RVUs per Resource = 0.1800 for a maximum of 108 RVUs at this level (cumulative RVUs of 319)
From 1,001 to 5,000 Resources, RVUs per Resource = 0.1000 for a maximum of 400 RVUs at this level (cumulative RVUs of 719)
From 5,001 Resources or greater Resources, RVUs per Resource: 0.0400

IBM does not charge additional fees for non-production environments for Unica Detect products priced on an RVU basis.

Passport Advantage program licenses

Unica Campaign

Part description                                         Part
                                                         number
 
IBM Unica Campaign Limited Use
IBM Unica Campaign Lmtd Use Per Authorized User Annual   E0BZILL
 SW S&S Rnwl
IBM Unica Campaign Lmtd Use Per Authorized User Initl    D0J6ZLL
 FT Lic+S&S 12 Mo
IBM Unica Campaign Lmtd Use Per Authorized User Lic +    D0J7BLL
 SW S&S 12 Mo
IBM Unica Campaign Lmtd Use Per Authorized User SW S&S   D0J7CLL
 Reinstate 12 Mo
IBM Unica Campaign Lmtd Use Per Authorized User Subsq    E0BZ9LL
 FT Lic+S&S 12 Mo

Unica Campaign

 
IBM Unica Campaign
IBM Unica Campaign Per Authorized User Annual SW S&S     E0BZRLL
 Rnwl
IBM Unica Campaign Per Authorized User Initl FT Lic+S&S  D0J6XLL
 12 Mo
IBM Unica Campaign Per Authorized User Lic + SW S&S 12   D0J7SLL
 Mo
IBM Unica Campaign Per Authorized User SW S&S Reinstate  D0J7TLL
 12 Mo
IBM Unica Campaign Per Authorized User Subsq FT Lic+S&S  E0BZ7LL
 12 Mo
IBM Unica Campaign Per Resource Value Unit Annual SW     E0BZULL
 S&S Rnwl
IBM Unica Campaign Per Resource Value Unit Initl FT      D0J6YLL
 Lic+S&S 12 Mo
IBM Unica Campaign Per Resource Value Unit Lic + SW S&S  D0J7YLL
 12 Mo
IBM Unica Campaign Per Resource Value Unit SW S&S        D0J7ZLL
 Reinstate 12 Mo
IBM Unica Campaign Per Resource Value Unit Subsq FT      E0BZ8LL
 Lic+S&S 12 Mo

Unica Campaign

 
IBM Unica Interact
IBM Unica Interact Authorized User Lic + SW S&S 12 Mo    D0J8ILL
IBM Unica Interact Authorized User Annual SW S&S Rnwl    E0C04LL
IBM Unica Interact Authorized User Initl FT Lic+S&S 12   D0J6ALL
 Mo
IBM Unica Interact Authorized User SW S&S Reinstate 12   D0J8JLL
 Mo
IBM Unica Interact Authorized User Subsq FT Lic+S&S 12   E0BYKLL
 Mo

Unica Campaign

 
IBM Unica Distributed Marketing
IBM Unica Distributed Marketing Authorized User Initl    D0J70LL
 FT Lic+S&S 12 Mo
IBM Unica Distributed Marketing Authorized User Annual   E0BZLLL
 SW S&S Rnwl
IBM Unica Distributed Marketing Authorized User Lic +    D0J7HLL
 SW S&S 12 Mo
IBM Unica Distributed Marketing Authorized User SW S&S   D0J7ILL
 Reinstate 12 Mo
IBM Unica Distributed Marketing Authorized User Subsq    E0BZALL
 FT Lic+S&S 12 Mo
IBM Unica Distributed Marketing Install Annual SW S&S    E0C0BLL
 Rnwl
IBM Unica Distributed Marketing Install Initl FT         D0J73LL
 Lic+S&S 12 Mo
IBM Unica Distributed Marketing Install Lic + SW S&S 12  D0J8XLL
 Mo
IBM Unica Distributed Marketing Install SW S&S           D0J8YLL
 Reinstate 12 Mo
IBM Unica Distributed Marketing Install Subsq FT         E0BZDLL
 Lic+S&S 12 Mo

Unica Campaign

 
IBM Unica Distributed Marketing API
IBM Unica Distributed Marketing AP Install SW S&S        D0J8LLL
 Reinstate 12 Mo
IBM Unica Distributed Marketing API Install Annual SW    E0C05LL
 S&S Rnwl
IBM Unica Distributed Marketing API Install Initl FT     D0J71LL
 Lic+S&S 12 Mo
IBM Unica Distributed Marketing API Install Lic + SW     D0J8KLL
 S&S 12 Mo
IBM Unica Distributed Marketing API Install Subsq FT     E0BZBLL
 Lic+S&S 12 Mo

Unica Campaign

 
IBM Unica Distributed Marketing for Non-Production
 Environment
IBM Unica Distributed Marketing NP Env Install Annual    E0C07LL
 SW S&S Rnwl
IBM Unica Distributed Marketing NP Env Install LIC + SW  D0J8PLL
 S&S 12 MO
IBM Unica Distributed Marketing NP Env Install SW S&S    D0J8QLL
 Reinstate 12 Mo

Unica Campaign

 
IBM Unica Interact for Web Interactions
Unica Interact for Web Interactions RVU Lic + SW S&S 12  D0J7FLL
 Mo
Unica Interact for Web Interactions RVU SW S&S           D0J7GLL
 Reinstate 12 Mo
Unica Interact for Web Interactions RVU Annual SW S&S    E0BZKLL
 Rnwl
Unica Interact for Web Interactions RVU Initl FT         D0J69LL
 Lic+S&S 12 Mo
Unica Interact for Web Interactions RVU Subsq FT         E0BYJLL
 Lic+S&S 12 Mo

Unica Campaign

 
IBM Unica Interact for ATM, Kiosk, POS
IBM Unica Intrct ATMKioskPOS Per Resource Value Unit     E0BZTLL
 Annual SW S&S Rnwl
IBM Unica Intrct ATMKioskPOS Per Resource Value Unit     D0J6HLL
 Initl FT Lic+S&S 12 Mo
IBM Unica Intrct ATMKioskPOS Per Resource Value Unit     D0J7WLL
 Lic + SW S&S 12 Mo
IBM Unica Intrct ATMKioskPOS Per Resource Value Unit SW  D0J7XLL
 S&S Reinstate 12 Mo
IBM Unica Intrct ATMKioskPOS Per Resource Value Unit     E0BYSLL
 Subsq FT Lic+S&S 12 Mo

Unica Campaign

 
IBM Unica Interact for Sales and Service Agents
 Authorized
IBM Unica Intrct SalesSrv Agt Auth UVU Annual SW S&S     E0C09LL
 Rnwl
IBM Unica Intrct SalesSrv Agt Auth UVU Initl FT Lic+S&S  D0J6TLL
 12 Mo
IBM Unica Intrct SalesSrv Agt Auth UVU Lic + SW S&S 12   D0J8TLL
 Mo
IBM Unica Intrct SalesSrv Agt Auth UVU SW S&S Reinstate  D0J8ULL
 12 Mo
IBM Unica Intrct SalesSrv Agt Auth UVU Subsq FT Lic+S&S  E0BZ3LL
 12 Mo

Unica Campaign

 
IBM Unica CustomerInsight
IBM Unica CustomerInsight Per Authorized User Annual SW  E0BZVLL
 S&S Rnwl
IBM Unica CustomerInsight Per Authorized User Initl FT   D0J6BLL
 Lic+S&S 12 Mo
IBM Unica CustomerInsight Per Authorized User Lic + SW   D0J80LL
 S&S 12 Mo
IBM Unica CustomerInsight Per Authorized User SW S&S     D0J81LL
 Reinstate 12 Mo
IBM Unica CustomerInsight Per Authorized User Subsq FT   E0BYLLL
 Lic+S&S 12 Mo
IBM Unica CustomerInsight Per Resource Value Unit        E0BZFLL
 Annual SW S&S Rnwl
IBM Unica CustomerInsight Per Resource Value Unit Initl  D0J68LL
 FT Lic+S&S 12 Mo
IBM Unica CustomerInsight Per Resource Value Unit Lic +  D0J75LL
 SW S&S 12 Mo
IBM Unica CustomerInsight Per Resource Value Unit SW     D0J76LL
 S&S Reinstate 12 Mo
IBM Unica CustomerInsight Per Resource Value Unit Subsq  E0BYILL
 FT Lic+S&S 12 Mo

Unica Campaign

 
IBM Unica CustomerInsight Limited Use
IBM Unica CustomerInsight LU Per Authorized User Annual  E0BZZLL
 SW S&S Rnwl
IBM Unica CustomerInsight LU Per Authorized User Initl   D0J6CLL
 FT Lic+S&S 12 Mo
IBM Unica CustomerInsight LU Per Authorized User Lic +   D0J88LL
 SW S&S 12 Mo
IBM Unica CustomerInsight LU Per Authorized User SW S&S  D0J89LL
 Reinstate 12 Mo
IBM Unica CustomerInsight LU Per Authorized User Subsq   E0BYMLL
 FT Lic+S&S 12 Mo

Unica Campaign

 
IBM Unica Optimize
IBM Unica Optimize Per Authorized User Annual SW S&S     E0C00LL
 Rnwl
IBM Unica Optimize Per Authorized User Initl FT Lic+S&S  D0J72LL
 12 Mo
IBM Unica Optimize Per Authorized User Lic + SW S&S 12   D0J8ALL
 Mo
IBM Unica Optimize Per Authorized User SW S&S Reinstate  D0J8BLL
 12 Mo
IBM Unica Optimize Per Authorized User Subsq FT Lic+S&S  E0BZCLL
 12 Mo
IBM Unica Optimize Per Resource Value Unit Annual SW     E0C02LL
 S&S Rnwl
IBM Unica Optimize Per Resource Value Unit Initl FT      D0J74LL
 Lic+S&S 12 Mo
IBM Unica Optimize Per Resource Value Unit Lic + SW S&S  D0J8ELL
 12 Mo
IBM Unica Optimize Per Resource Value Unit SW S&S        D0J8FLL
 Reinstate 12 Mo
IBM Unica Optimize Per Resource Value Unit Subsq FT      E0BZELL
 Lic+S&S 12 Mo

Unica Detect

 
IBM Unica Detect
IBM Unica Detect Per Resource Value Unit Annual SW S&S   E0BZQLL
 Rnwl
IBM Unica Detect Per Resource Value Unit Initl FT        D0J6QLL
 Lic+S&S 12 Mo
IBM Unica Detect Per Resource Value Unit Lic + SW S&S    D0J7QLL
 12 Mo
IBM Unica Detect Per Resource Value Unit SW S&S          D0J7RLL
 Reinstate 12 Mo
IBM Unica Detect Per Resource Value Unit Subsq FT        E0BZ0LL
 Lic+S&S 12 Mo

Unica Leads

 
IBM Unica Leads
IBM Unica Leads Per Authorized User Annual SW S&S Rnwl   E0C01LL
IBM Unica Leads Per Authorized User Initl FT Lic+S&S 12  D0J6DLL
 Mo
IBM Unica Leads Per Authorized User Lic + SW S&S 12 Mo   D0J8CLL
IBM Unica Leads Per Authorized User SW S&S Reinstate 12  D0J8DLL
 Mo
IBM Unica Leads Per Authorized User Subsq FT Lic+S&S 12  E0BYNLL
 Mo
IBM Unica Leads Per Install Annual SW S&S Rnwl           E0C03LL
IBM Unica Leads Per Install Initl FT Lic+S&S 12 Mo       D0J6ELL
IBM Unica Leads Per Install Lic + SW S&S 12 Mo           D0J8GLL
IBM Unica Leads Per Install SW S&S Reinstate 12 Mo       D0J8HLL
IBM Unica Leads Per Install Subsq FT Lic+S&S 12 Mo       E0BYPLL

Unica Leads

 
IBM Unica Leads for Non-Production Environment
IBM Unica Leads For NP Env Per Install Annual SW S&S     E0C0CLL
 Rnwl
IBM Unica Leads For NP Env Per Install Lic + SW S&S 12   D0J8ZLL
 Mo
IBM Unica Leads For NP Env Per Install SW S&S Reinstate  D0J90LL
 12 Mo

Unica Marketing Operations

 
IBM Unica Marketing Asset Management Add-On Limited Use
 for Non-Prod Env
IBM Unica Mrkting AssetMgmt AO LU NP Per Install Annual  E0BZGLL
 SW S&S Rnwl
IBM Unica Mrkting AssetMgmt AO LU NP Per Install Initl   D0J6KLL
 FT Lic+S&S 12 Mo
IBM Unica Mrkting AssetMgmt AO LU NP Per Install Lic +   D0J77LL
 SW S&S 12 Mo
IBM Unica Mrkting AssetMgmt AO LU NP Per Install SW S&S  D0J78LL
 Reinstate 12 Mo
IBM Unica Mrkting AssetMgmt AO LU NP Per Install Subsq   E0BYVLL
 FT Lic+S&S 12 Mo

Unica Marketing Operations

 
IBM Unica Financial Management Add-On Limited Use for
 Non-Production Env
IBM Unica Financial Mgt Add-On Ltd Use NP Install Initl  D0J6PLL
 FT Lic+S&S 12 Mo
IBM Unica Financial Mgt Add-On Ltd Use NP Lic + SW S&S   D0J7LLL
 12 Mo
IBM Unica Financial Mgt Add-On Ltd Use NP SW S&S         D0J7MLL
 Reinstate 12 Mo
IBM Unica Financial Mgt Add-On Ltd Use NP Subsq FT       E0BYZLL
 Lic+S&S 12 Mo
IBM Unica Financial Mgt Add-On Ltd Use Non-Prod Install  E0BZNLL
 Annual SW S&S Rnwl

Unica Marketing Operations

IBM Unica Marketing Asset Management Add-On Limited Use
IBM Unica Mrkting Asset Mgmt AO Ltd Use Per Install      E0BZWLL
 Annual SW S&S Rnwl
IBM Unica Mrkting Asset Mgmt AO Ltd Use Per Install      D0J6JLL
 Initl FT Lic+S&S 12 Mo
IBM Unica Mrkting Asset Mgmt AO Ltd Use Per Install Lic  D0J82LL
 + SW S&S 12 Mo
IBM Unica Mrkting Asset Mgmt AO Ltd Use Per Install SW   D0J83LL
 S&S Reinstate 12 Mo
IBM Unica Mrkting Asset Mgmt AO Ltd Use Per Install      E0BYULL
 Subsq FT Lic+S&S 12 Mo

Unica Marketing Operations

IBM Unica Marketing Operations
IBM Unica Mrkting Operations Per Authorized User Annual  E0C06LL
 SW S&S Rnwl
IBM Unica Mrkting Operations Per Authorized User Initl   D0J6FLL
 FT Lic+S&S 12 Mo
IBM Unica Mrkting Operations Per Authorized User Lic +   D0J8MLL
 SW S&S 12 Mo
IBM Unica Mrkting Operations Per Authorized User SW S&S  D0J8NLL
 Reinstate 12 Mo
IBM Unica Mrkting Operations Per Authorized User Subsq   E0BYQLL
 FT Lic+S&S 12 Mo

Unica Marketing Operations

 
IBM Unica Marketing Operations Limited Use
IBM Unica Marketing Operation Ltd Us Auth User Initl FT  D0J6GLL
 Lic+S&S 12 Mo
IBM Unica Marketing Operation Ltd Use Auth User Lic +    D0J8RLL
 SW S&S 12 Mo
IBM Unica Marketing Operations Ltd Use Auth User Annual  E0C08LL
 SW S&S Rnwl
IBM Unica Marketing Operations Ltd Use Auth User SW S&S  D0J8SLL
 Reinstate 12 Mo
IBM Unica Marketing Operations Ltd Use Auth User Subsq   E0BYRLL
 FT Lic+S&S 12 Mo

Unica Marketing Operations

 
IBM Unica Marketing Asset Management Add-On
IBM Unica Marketing Asset Management Add-on Install      E0C0ALL
 Annual SW S&S Rnwl
IBM Unica Marketing Asset Management Add-on Install      D0J6ILL
 Initl FT Lic+S&S 12 Mo
IBM Unica Marketing Asset Management Add-on Install Lic  D0J8VLL
 + SW S&S 12 Mo
IBM Unica Marketing Asset Management Add-on Install SW   D0J8WLL
 S&S Reinstate 12 Mo
IBM Unica Marketing Asset Management Add-on Install      E0BYTLL
 Subsq FT Lic+S&S 12 Mo

Unica Marketing Operations

 
IBM Unica Financial Management Add-On Limited Use
IBM Unica Financial Mgt Add-On Ltd Use Install Annual    E0BZMLL
 SW S&S Rnwl
IBM Unica Financial Mgt Add-On Ltd Use Install Initl FT  D0J6NLL
 Lic+S&S 12 Mo
IBM Unica Financial Mgt Add-On Ltd Use Install Lic + SW  D0J7JLL
 S&S 12 Mo
IBM Unica Financial Mgt Add-On Ltd Use Install SW S&S    D0J7KLL
 Reinstate 12 Mo
IBM Unica Financial Mgt Add-On Ltd Use Install Subsq FT  E0BYYLL
 Lic+S&S 12 Mo

Unica Marketing Operations

 
IBM Unica Marketing Asset Management Add-On for
 Non-Production Environment
IBM Unica Mrkg Asst Mgt Add-on NP Install Annual SW S&S  E0BZXLL
 Rnwl
IBM Unica Mrkg Asst Mgt Add-on NP Install Initl FT       D0J6SLL
 Lic+S&S 12 Mo
IBM Unica Mrkg Asst Mgt Add-on NP Install Lic + SW S&S   D0J84LL
 12 Mo
IBM Unica Mrkg Asst Mgt Add-on NP Install SW S&S         D0J85LL
 Reinstate 12 Mo
IBM Unica Mrkg Asst Mgt Add-on NP Install Subsq FT       E0BZ2LL
 Lic+S&S 12 Mo

Unica Marketing Operations

 
IBM Unica Financial Management Add-On
IBM Unica Financial Management Add-on Install Annual SW  E0BZHLL
 S&S Rnwl
IBM Unica Financial Management Add-on Install Initl FT   D0J6LLL
 Lic+S&S 12 Mo
IBM Unica Financial Management Add-on Install Lic + SW   D0J79LL
 S&S 12 Mo
IBM Unica Financial Management Add-on Install SW S&S     D0J7ALL
 Reinstate 12 Mo
IBM Unica Financial Management Add-on Install Subsq FT   E0BYWLL
 Lic+S&S 12 Mo

Unica Marketing Operations

 
IBM Unica Financial Management Add-On for
 Non-Production Environment
IBM Unica Financial Management Add on NP Per Install     E0BZJLL
 Annual SW S&S Rnwl
IBM Unica Financial Management Add on NP Per Install     D0J6MLL
 Initl FT Lic+S&S 12 Mo
IBM Unica Financial Management Add on NP Per Install     D0J7DLL
 Lic + SW S&S 12 Mo
IBM Unica Financial Management Add on NP Per Install SW  D0J7ELL
 S&S Reinstate 12 Mo
IBM Unica Financial Management Add on NP Per Install     E0BYXLL
 Subsq FT Lic+S&S 12 Mo

Unica NetInsight

 
IBM Unica NetInsight
IBM Unica NetInsight Per Authorized User Annual SW S&S   E0BZSLL
 Rnwl
IBM Unica NetInsight Per Authorized User Initl FT        D0J6RLL
 Lic+S&S 12 Mo
IBM Unica NetInsight Per Authorized User Lic + SW S&S    D0J7ULL
 12 Mo
IBM Unica NetInsight Per Authorized User SW S&S          D0J7VLL
 Reinstate 12 Mo
IBM Unica NetInsight Per Authorized User Subsq FT        E0BZ1LL
 Lic+S&S 12 Mo
IBM Unica NetInsight Per Resource Value Unit Annual SW   E0BZYLL
 S&S Rnwl
IBM Unica NetInsight Per Resource Value Unit Initl FT    D0J6ULL
 Lic+S&S 12 Mo
IBM Unica NetInsight Per Resource Value Unit Lic + SW    D0J86LL
 S&S 12 Mo
IBM Unica NetInsight Per Resource Value Unit SW S&S      D0J87LL
 Reinstate 12 Mo
IBM Unica NetInsight Per Resource Value Unit Subsq FT    E0BZ4LL
 Lic+S&S 12 Mo

Unica PredictiveInsight

 
IBM Unica PredictiveInsight
IBM Unica PredictiveInsight Per Authorized User Annual   E0C0DLL
 SW S&S Rnwl
IBM Unica PredictiveInsight Per Authorized User Initl    D0J6WLL
 FT Lic+S&S 12 Mo
IBM Unica PredictiveInsight Per Authorized User Lic +    D0J91LL
 SW S&S 12 Mo
IBM Unica PredictiveInsight Per Authorized User SW S&S   D0J92LL
 Reinstate 12 Mo
IBM Unica PredictiveInsight Per Authorized User Subsq    E0BZ6LL
 FT Lic+S&S 12 Mo

Passport Advantage supply

 
IBM Unica Campaign V8.5.0
IBM Unica Campaign v8.5 Multilingual Media Pack          BN002ML
IBM Unica CustomerInsight V8.5.0
IBM Unica CustomerInsight v8.5 Multilingual Media Pack   BN009ML
IBM Unica Detect V8.5.0
IBM Unica Detect v8.5 English Media Pack                 BN00CEN
IBM Unica Dstrbtd Mrktng V8.5.0
IBM Unica Distributed Marketing v8.5 Multilingual Media  BN006ML
 Pack
IBM Unica Interact V8.5.0
IBM Unica Interact v8.5 Multilingual Media Pack          BN007ML
IBM Unica Leads V8.5.0
IBM Unica Leads v8.5 Multilingual Media Pack             BN00AML
IBM Unica Mrkting Operations V8.5.0
IBM Unica Marketing Operations v8.5 Multilingual Media   BN00BML
 Packs
IBM Unica NetInsight V8.5.0
IBM Unica NetInsight v8.5 Multilingual Media Pack        BN00DML
IBM Unica Optimize V8.5.0
IBM Unica Optimize v8.5 Multilingual Media Pack          BN008ML
IBM Unica PredictiveInsight V8.5.0
IBM Unica PredictiveInsight v8.5 English Media Pack      BN000EN

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

Unica Mrkting Operations V8.5.0

Entitled maintenance             
offerings description       Media packs description     Part number
 
Unica Financial Management  IBM Unica Marketing         BN00BML
 Add-On Install              Operations v8.5
                             Multilingual Media Packs
Unica Financial Management  IBM Unica Marketing         BN00BML
 Add-On Non-Production       Operations v8.5
 Install                     Multilingual Media Packs
Unica Financial Mgmt        IBM Unica Marketing         BN00BML
 Add-On Limited Use Install  Operations v8.5
                             Multilingual Media Packs
Unica Financial Mgmt        IBM Unica Marketing         BN00BML
 Add-On Limited Use Install  Operations v8.5
                             Multilingual Media Packs
Unica Marketing Asset       IBM Unica Marketing         BN00BML
 Management Add-On Install   Operations v8.5
                             Multilingual Media Packs
Unica Marketing Asset       IBM Unica Marketing         BN00BML
 Management Add-on Limited   Operations v8.5
 Use Non-Production Install  Multilingual Media Packs
Unica Marketing Asset       IBM Unica Marketing         BN00BML
 Management Add-on           Operations v8.5
 Non-Production Install      Multilingual Media Packs
Unica Marketing Asset       IBM Unica Marketing         BN00BML
 Management Add-on           Operations v8.5
 Non-Production Limited Use  Multilingual Media Packs
 Install
Unica Marketing Operations  IBM Unica Marketing         BN00BML
 Authorized User             Operations v8.5
                             Multilingual Media Packs
Unica Marketing Operations  IBM Unica Marketing         BN00BML
 Limited Use Authorized      Operations v8.5
 User                        Multilingual Media Packs

Unica Leads V8.5.0

 
Unica Leads Authorized      IBM Unica Leads v8.5        BN00AML
 User                        Multilingual Media Pack
Unica Leads Install         IBM Unica Leads v8.5        BN00AML
                             Multilingual Media Pack
Unica Leads for             IBM Unica Leads v8.5        BN00AML
 Non-Production Environment  Multilingual Media Pack
 Install

Unica NetInsight V8.5.0

 
Unica NetInsight            IBM Unica NetInsight v8.5   BN00DML
 Authorized User             Multilingual Media Pack
Unica NetInsight Resource   IBM Unica NetInsight v8.5   BN00DML
 Value Unit                  Multilingual Media Pack

Unica PredictiveInsight V8.5.0

Unica PredictiveInsight     IBM Unica                   BN000EN
Authorized User             PredictiveInsight v8.5
                            English Media Pack

Unica Optimize V8.5.0

 
Unica Optimize Authorized   IBM Unica Optimize v8.5     BN008ML
 User                        Multilingual Media Pack
Unica Optimize Resource     IBM Unica Optimize v8.5     BN008ML
 Value Unit                  Multilingual Media Pack

Unica CustomerInsight V8.5.0

 
Unica CustomerInsight       IBM Unica CustomerInsight   BN009ML
 Authorized User             v8.5 Multilingual Media
                             Pack
Unica CustomerInsight       IBM Unica CustomerInsight   BN009ML
 Limited Use Authorized      v8.5 Multilingual Media
 User                        Pack
Unica CustomerInsight       IBM Unica CustomerInsight   BN009ML
 Resource Value Unit         v8.5 Multilingual Media
                             Pack

Unica Campaign V8.5.0

 
Unica Campaign Authorized   IBM Unica Campaign v8.5     BN002ML
 User                        Multilingual Media Pack
Unica Campaign Limited Use  IBM Unica Campaign v8.5     BN002ML
 Authorized User             Multilingual Media Pack
Unica Campaign Resource     IBM Unica Campaign v8.5     BN002ML
 Value Unit                  Multilingual Media Pack

Unica Detect V8.5.0

 
Unica Detect Processor      IBM Unica Detect v8.5       BN00CEN
Value Unit                  English Media Pack

Unica Interact V8.5.0

 
Unica Interact Authorized   IBM Unica Interact v8.5     BN007ML
 User                        Multilingual Media Pack
Unica Interact for ATM,     IBM Unica Interact v8.5     BN007ML
 Kiosk, Point of Service     Multilingual Media Pack
 Resource Value Unit
Unica Interact for Sales    IBM Unica Interact v8.5     BN007ML
 and Service Agents User     Multilingual Media Pack
 Value Unit
Unica Interact for Web      IBM Unica Interact v8.5     BN007ML
 Interactions Resource       Multilingual Media Pack
 Value Unit

Unica Dstrbtd Mrktng V8.5.0

Unica Distributed           IBM Unica Distributed       BN006ML
 Marketing API Install       Marketing v8.5
                             Multilingual Media Pack
Unica Distributed           IBM Unica Distributed       BN006ML
 Marketing Authorized User   Marketing v8.5
                             Multilingual Media Pack
Unica Distributed           IBM Unica Distributed       BN006ML
 Marketing Install           Marketing v8.5
                             Multilingual Media Pack
Unica Distributed           IBM Unica Distributed       BN006ML
 Marketing Non-Production    Marketing v8.5
 Install                     Multilingual Media Pack


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Top rule
Terms and conditions
Bottom rule

The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use.

Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

License Information form numbers
Program name                              Program    Form number
                                          number
 
IBM Unica Detect 8.5                      5725-D16   L-SBBN-8D93D2
IBM Unica NetInsight 8.5                  5725-D17   L-SBBN-8D93DL
IBM Unica PredictiveInsight 8.5           5725-D21   L-SBBN-8D938M
IBM Unica Campaign 8.5                    5725-D22   L-SBBN-8D7LNH
IBM Unica CustomerInsight 8.5             5725-D22   L-SBBN-8D93BG
IBM Unica Interact 8.5                    5725-D22   L-SBBN-8D93AY
IBM Unica Optimize 8.5                    5725-D22   L-SBBN-8D93AC
IBM Unica Distributed Marketing 8.5       5725-D22   L-SBBN-8D939R
IBM Unica Leads 8.5                       5725-D23   L-SBBN-8D93BX
IBM Unica Marketing Operations 8.5        5725-D24   L-SBBN-8D93CE

The program's License Information will be available for review on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Money-back guarantee

For clarification, note that if for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

  • For clarification, note that for programs acquired under the IBM International Passport Advantage Agreement, this term applies only to your first acquisition of the program.
Volume orders (IVO)

No

Passport Advantage applies

Yes, and through the Passport Advantage website at

http://www.ibm.com/software/passportadvantage

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Usage restriction

Yes. For additional information, refer to the License Information Document that is available on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
Software Subscription and Support (Software Maintenance)

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support (also referred to as Software Maintenance) is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support (also referred to as Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
Other terms

Privacy

You acknowledge and agree that IBM may collect and use basic statistics about Your organization's use of the Program in accordance with the IBM Online Privacy Policy, available at:

http://www.ibm.com/privacy
System i Software Maintenance applies

No

Educational allowance available

Not applicable.



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Top rule
IBM Electronic Services
Bottom rule

IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.



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Top rule
Prices
Bottom rule

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner, or authorized IBM Business Partner for Software ValueNet®, if applicable. Additional information is also available at

http://www.ibm.com/software/passportadvantage

Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller
Trademarks

Electronic Service Agent is a trademark of IBM Corporation in the United States, other countries, or both.

IBM, Passport Advantage, Express, Cognos, WebSphere, 400 and ValueNet are registered trademarks of IBM Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

Terms of use