IBM Tivoli Monitoring for Virtual Servers V6.2.3 helps you proactively plan for capacity, and identify and resolve virtual server availability and performance issues

IBM United States Software Announcement 211-069
February 22, 2011


Table of contents
Overview Overview Technical information Technical information
Key prerequisites Key prerequisites Ordering information Ordering information
Planned availability date Planned availability date Terms and conditions Terms and conditions
Description Description Prices Prices
Program number Program number Order now Order now
Publications Publications


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At a glance
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IBM® Tivoli® Monitoring for Virtual V6.2.3 extends the benefits of end-to-end performance monitoring in a virtualized environment by providing additional hypervisor support and new capacity planning reports. New features include:

  • New capacity planning reports
  • New Kernel-based Virtual Machine (KVM) performance and availability monitoring
  • New Citrix XenServer performance and availability monitoring
  • New performance metrics for VMware
For ordering, contact Your IBM representative or an IBM Business Partner.
For more information contact the Americas Call Centers at
800-IBM-CALL (426-2255).
 
Reference: YE001


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Overview
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IBM Tivoli Monitoring for Virtual V6.2.3 extends the benefits of end-to-end performance monitoring in a virtualized environment by providing additional hypervisor support and new capacity planning reports. New features include:

  • New capacity planning reports: Provides workload analysis and what-if analysis reports to determine bottlenecks for adding additional workloads into the VMware virtual environment.
  • New Kernel-based Virtual Machine (KVM) performance and availability monitoring: Provides availability and performance monitoring for KVM virtual machines and hosts.
  • New Citrix XenServer performance and availability monitoring: Provides availability and performance monitoring for Citrix XenServer virtual machines and hosts.

While virtualization can produce significant cost savings as a result of reducing infrastructure overhead, it does not address the single largest cost element for most data centers - the labor to manage this environment - which can be as high as 40 percent of the overall cost. If not controlled, management costs can negate the cost savings realized through virtualization. Specific challenges around managing a virtual environment include:

  • Capacity management and planning to include controlling virtual server sprawl, proactively identifying when critical resources will reach capacity, and identifying opportunities for further consolidation of resources.
  • Proactive identification and isolation of performance problems across server and storage environments.
  • Understanding the relationships between physical and virtual resources to help isolate performance problems to the correct resource.

IBM Tivoli Monitoring for Virtual Servers is designed to address the specific challenges described above. Performance monitoring and reporting are vital to understanding how virtual machines are utilizing resources. Utilization reporting can identify resources that tend to run out of capacity and what-if analysis can determine how many more virtual machines can be added to a cluster or host. In addition, availability monitoring can be used to help find problems with critical resources and alert operations teams before users are adversely affected. Specific benefits include:

  • Reduced labor costs spent on capacity analysis and planning through enhanced IBM Cognos based what-if analysis
  • Reduced time for problem resolution through launch in context problem identification
  • Improved application availability, using proactive problem identification features such as predictive trending and using historical baselines for performance alerts
  • Reduction in hardware costs by improving utilization and deferring hardware purchases


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Key prerequisites
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Refer to the Software requirements section.



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Planned availability date
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February 25, 2011: Electronic
March 25, 2011: Physical media


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Description
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Proactive and predictive monitoring to ensure application performance

IBM Tivoli Monitoring for Virtual Servers V6.2.3 includes the following agents for comprehensive monitoring of virtual environments:

  • Virtual Infrastructure Agent (VI): Remote performance and availability monitoring of VMware ESX, ESXi, and vCenter Server environments. The VI agent remotely monitors the VMware infrastructure by connecting to the Virtual Center or to standalone ESX and ESXi hosts. This agent has been certified by VMware in the VMware Ready program.
  • KVM Agent: Remote performance and availability monitoring to visualize availability, performance, and capacity trends for Kernel-based Virtual Machines (KVM) and hosts. This agent remotely monitors KVM by connecting to each host.
  • NetApp Storage Agent: Remote performance and availability monitoring to visualize capacity, latency, and throughput performance metrics of NetApp and IBM N series storage systems. This offering monitors the DataFabric Manager Server (DFM) and remotely connects to the DFM server to obtain performance metrics.
  • Citrix XenApp Agent: Monitoring of Citrix XenApp environments: This agent is installed on the server or virtual machine running Citrix XenApp.
  • Citrix XenServer Agent: Remote performance and availability monitoring for XenServer pools, hosts, and virtual machines to include pool master transitions and XenServer license expiration notifications. Each agent instance connects to a XenServer Pool containing 1 to 16 XenServer hypervisors or optionally a standalone XenServer hypervisor. This agent has been certified by Citrix in the Citrix Ready program.

Proactively plan for capacity requirements

To effectively manage capacity requirements to ensure high availability and maximize resource utilization, capacity planning needs to occur at the resource level and from a workload point of view. Capacity planning at the resource level includes:

  • Virtual machine right sizing - Virtual machines are initially provisioned with allocated CPU and memory. By understanding real usage of computing resources over time, you can adjust the allocated computing resources to levels needed for the virtual machine. In addition, you can view virtual machines that are no longer active and de-provision these VMs to free up additional computing resources.
  • Predicting physical and virtual resource capacity bottlenecks - Preventing performance problems related capacity constraints includes understanding actual usage, allocated capacity, and available capacity for CPU, memory, network, and storage resources for clusters, hosts, VMs, datastores, volumes, host bus adapters (HBA), and network adapters.
  • Workload balancing - This activity includes comparing usage and available capacity across clusters and hosts to determine over or under utilized clusters and hosts.

Capacity planning at the workload level includes:

  • Determining how many more customers or virtual machines can be serviced with existing resources (including a specified buffer factor) in a cluster or host by using an average or peak VM profile or by inputing the size of the virtual machines that are needed.
  • Determining if there is enough capacity on a server or cluster and what the delta gaps are for adding additional virtual machines. This analysis uses the average or peak VM profile or you may input the size of the virtual machines that are needed.

IBM Tivoli Monitoring for Virtual Servers helps organizations by collecting key performance metrics important for capacity planning such as CPU, memory, storage, and network utilization, warehousing this data, and reporting on capacity trends using Cognos-based Tivoli Common Reporting. Tivoli Common Reporting provides out-of-the-box what-if analysis reports for capacity planning in VMware environments but also provides drag-and-drop capabilities for ad-hoc reporting.



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Program number
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Program                Program
number         VRM     name
-
5724-L92       6.2.3   IBM Tivoli Monitoring for Virtual Servers 


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Education support
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Comprehensive education for IBM Tivoli products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.

For additional information, visit

http://www-306.ibm.com/software/tivoli/education/


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Offering Information
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Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® website

http://www.ibm.com/software/passportadvantage


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Publications
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No publications are shipped with this program.

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge.



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Technical information
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Specified operating environment

Software requirements

IBM Tivoli Monitoring for Virtual Servers

VMware VI Agent:

  • VMware ESX Server V3.5, or later
  • VMware ESXi Server V3.5, or later
  • VMware vCenter server V2.5, or later

Runs on these operating systems:

  • Red Hat Enterprise Linux® (RHEL) 4.0 AS/ES System z®
  • Red Hat Enterprise Linux (RHEL) 5.0 Advanced Platform System z
  • SUSE Linux Enterprise Server (SLES) 11.0 System z
  • SUSE Linux Enterprise Server (SLES) 10.0 System z
  • SUSE Linux Enterprise Server (SLES) - 11.0 x86-32
  • SUSE Linux Enterprise Server (SLES) - 11.0 x86-64
  • Red Hat Enterprise Linux (RHEL) Advanced Platform - 5.0 x86-32
  • Red Hat Enterprise Linux (RHEL) Advanced Platform - 5.0 x86-64
  • SUSE Linux Enterprise Server (SLES) - 10.0 x86-32
  • SUSE Linux Enterprise Server (SLES) - 10.0 x86-64
  • Red Hat Enterprise Linux (RHEL) AS/ES - 4.0 x86-32
  • Red Hat Enterprise Linux (RHEL) AS/ES - 4.0 x86-64
  • Red Hat Enterprise Linux (RHEL) 6.0 AS/ES x86-64
  • Red Hat Enterprise Linux (RHEL) 6.0 AS/ES x86-32
  • Windows® Server 2008 Datacenter Edition - R2 x86-64
  • Windows Server 2008 Enterprise Edition - R2 x86-64
  • Windows Server 2008 Standard Edition - R2 x86-64
  • Windows Server 2008 Datacenter Edition x86-32
  • Windows Server 2008 Datacenter Edition x86-64
  • Windows Server 2008 Enterprise Edition x86-32
  • Windows Server 2008 Enterprise Edition x86-64
  • Windows Server 2008 Standard Edition x86-32
  • Windows Server 2008 Standard Edition x86-64
  • Windows Server 2003 Datacenter Edition x86-32
  • Windows Server 2003 Datacenter Edition x86-64
  • Windows Server 2003 Enterprise Edition x86-32
  • Windows Server 2003 Enterprise Edition x86-64
  • Windows Server 2003 Standard Edition x86-32
  • Windows Server 2003 Standard Edition x86-64

Prerequsites:

  • IBM Tivoli Monitoring V6.2.2 Fix Pack 2, or later
  • IBM Tivoli Enterprise Portal

NetApp Storage Agent:

  • Monitors versions of NetApp DataFabric Manager V3.7, or later

Runs on these operating systems:

  • SUSE Linux Enterprise Server (SLES) - 11.0 x86-32
  • SUSE Linux Enterprise Server (SLES) - 11.0 x86-64
  • Red Hat Enterprise Linux (RHEL) Advanced Platform - 5.0 x86-32
  • Red Hat Enterprise Linux (RHEL) Advanced Platform - 5.0 x86-64
  • SUSE Linux Enterprise Server (SLES) - 10.0 x86-32
  • SUSE Linux Enterprise Server (SLES) - 10.0 x86-64
  • Red Hat Enterprise Linux (RHEL) AS/ES - 4.0 x86-32
  • Red Hat Enterprise Linux (RHEL) AS/ES - 4.0 x86-64
  • Windows Server 2008 Datacenter Edition - R2 x86-64
  • Windows Server 2008 Enterprise Edition - R2 x86-64
  • Windows Server 2008 Standard Edition - R2 x86-64
  • Windows Server 2008 Datacenter Edition x86-32
  • Windows Server 2008 Datacenter Edition x86-64
  • Windows Server 2008 Enterprise Edition x86-32
  • Windows Server 2008 Enterprise Edition x86-64
  • Windows Server 2008 Standard Edition x86-32
  • Windows Server 2008 Standard Edition x86-64

Prerequisites:

  • IBM Tivoli Monitoring V6.2.2 Fix Pack 2, or later
  • IBM Tivoli Enterprise Portal

Citrix Agent:

  • Citrix 3.0 - Enterprise Edition
  • Citrix 4.0 - Enterprise Edition
  • Citrix 4.5 - Enterprise Edition
  • Citrix 5.0 XenApp

Runs on these operating systems:

  • Windows Server 2003 Datacenter Edition x86-64
  • Windows Server 2008 Datacenter Edition x86-64
  • Windows Server 2003 Standard Edition x86-64
  • Windows Server 2008 R2 Datacenter Edition x86-64
  • Windows Server 2008 R2 Standard Edition x86-64
  • Windows Server 2003 Enterprise Edition x86-64
  • Windows Server 2008 Enterprise Edition x86-64
  • Windows Server 2008 Standard Edition x86-64
  • Windows Server 2008 R2 Enterprise Edition x86-64

Prerequisites:

  • IBM Tivoli Monitoring V6.1 Fix Pack 6, or later
  • IBM Tivoli Enterprise Portal

KVM Agent:

  • Versions of libvirt 0.6.3, or later

Runs on these operating systems:

  • Red Hat Enterprise Linux (RHEL) 5.0 Advanced Platform x86-64
  • SUSE Linux Enterprise Server (SLES) 11.0 x86-64
  • Red Hat Enterprise Linux (RHEL) 6.0 AS/ES x86-64
  • Red Hat Enterprise Linux (RHEL) 6.0 AS/ES x86-32
  • Red Hat Enterprise Linux (RHEL) 4.0 AS/ES x86-32
  • Red Hat Enterprise Linux (RHEL) 5.0 Advanced Platform x86-32
  • SUSE Linux Enterprise Server (SLES) 11.0 x86-32
  • SUSE Linux Enterprise Server (SLES) 10.0 x86-32
  • SUSE Linux Enterprise Server (SLES) 10.0 x86-64
  • Red Hat Enterprise Linux (RHEL) 4.0 AS/ES x86-64

Prerequisites:

  • IBM Tivoli Monitoring V6.2.2 Fix Pack 2, or later
  • IBM Tivoli Enterprise Portal

Citrix XenServer Agent:

  • XenServer 5.5 (Free, Advanced, Enterprise, and Platinum Editions)
  • XenServer 5.6 (Free, Advanced, Enterprise, and Platinum Editions)

Runs on these operating systems:

  • Windows 2003 and 2008 (32 bit and 64 bit)
  • Red Hat Enterprise Linux 4,5 and 6 on Intel® (32 bit and 64 bit)
  • SUSE Linux Enterprise Server (SLES) 10 and 11 on Intel (32 bit and 64 bit)

Prerequisites:

  • IBM Tivoli Monitoring V6.2.1 Fix Pack 2, or later
  • IBM Tivoli Enterprise Portal

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Direct customer support

Direct customer support is provided by IBM Operational Support Services - SoftwareXcel. This fee service enhances your productivity by providing voice and electronic access into the IBM support organization. IBM Operational Support Services - SoftwareXcel helps answer questions pertaining to usage and suspected software defects for eligible products.

Installation and technical support is provided by Global Services. For more information call 800-IBM-4YOU (426-4968).

For technical support or assistance, contact your IBM representative or visit

http://www.ibm.com/support
Packaging

IBM Tivoli Monitoring for Virtual Servers is distributed with:

  • International Program License Agreement (Z125-3301)
  • License Information document (L-FKAR-8A7M3B)
  • Publications (refer to the Publications section)

This program, when downloaded from a Web site, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.

Security, auditability, and control

IBM Tivoli Monitoring for Virtual Servers uses the security and auditability features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



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Software Services
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/


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Licensing metric definitions and pricing examples
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Pricing definitions

Processor Value Unit (PVU)

PVU is a unit of measure by which the program can be licensed. The number of PVU entitlements required is based on the processor technology (defined within the PVU table by processor vendor, brand, type, and model number at

http://www.ibm.com/software/lotus/passportadvantage/pvu_licensing_for_customers.html

and the number of processors made available to the Program. IBM continues to define a processor, for the purpose of PVU-based licensing, to be each processor core on a chip. A dual-core processor chip, for example, has two processor cores.

Licensee can deploy the program using either full capacity licensing or virtualization capacity (sub-capacity) licensing according to the Passport Advantage Sub-Capacity Licensing Terms (refer to the website below). If using full capacity licensing, licensee must obtain PVU entitlements sufficient to cover all activated processor cores* in the physical hardware environment made available to or managed by the program, except for those servers from which the program has been permanently removed. If using virtualization capacity licensing, Licensee must obtain entitlements sufficient to cover all activated processor cores made available to or managed by the program, as defined according to the Virtualization Capacity License Counting Rules at

http://www.ibm.com/software/lotus/passportadvantage/Counting_Software_licenses_using_specific_virtualization_technologies.html

Instead of the entitlements required for the program directly, Licensee must obtain PVU entitlements for this program sufficient to cover the processor cores for the systems on which the resources managed or processed by the program reside.

* An activated processor core is a processor core that is available for use in a physical or virtual server, regardless of whether the capacity of the processor core can be or is limited through virtualization technologies, operating system commands, BIOS settings, or similar restrictions.

Standby or backup systems

For programs running or resident on backup machines, IBM defines three types of situations: cold, warm and hot. In cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire other license or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if running at another enterprise's location.

As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes.

Cold: A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.

Warm: A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.

Hot: A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlements for this copy and there will generally be an additional charge.

Doing work includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data or other resources (for example, active linking with another machine, program, database or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch over between programs, databases, or other resources to occur.

In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files, or transactions, maintaining a heartbeat, active linking with another machine, program, database, or other resource), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.

Passport Advantage for the distributed product

Through the Passport Advantage Agreement, you may receive discounted pricing based on their total volume of eligible products, across all IBM brands, acquired worldwide. The volume is measured by determining the total Passport Advantage points value of the applicable acquisitions. Passport Advantage points are only used for calculating the Entitled Passport Advantage discount.

Use the following two-step process to determine the total Passport Advantage points value:

  1. Analyze your environment to determine the number of charge units for a product. The quantity of each product's part numbers to be ordered is determine by that analysis.
  2. Order the Passport Advantage part numbers. A Passport Advantage point value, which is the same worldwide for a specific part number regardless of where the order is placed, is assigned to each IBM Tivoli product part number. The Passport Advantage point value for the applicable part number, multiplied by the quantity for that part number, will determine the Passport Advantage points for that IBM Tivoli product part number. The sum of these Passport Advantage points determines the Passport Advantage point value of the applicable IBM Tivoli product authorizations, which then may be aggregated with the point value of other applicable Passport Advantage product acquisitions to determine the total Passport Advantage points value.

The discounted pricing available through Passport Advantage is expressed in the form of Suggested Volume Prices (SVPs), which vary depending on the SVP level. Each SVP level is assigned a minimum total Passport Advantage point value, which must be achieved, in order to qualify for that SVP level.

Media packs and documentation packs do not carry Passport Advantage points and are not eligible for SVP discounting.

For additional information on Passport Advantage, refer to the following

http://www.ibm.com/software/passportadvantage

The following Passport Advantage part number categories may be orderable:

  • License and Software Subscription and Support 12 Months - This is the product authorization with Software Subscription and Support to the first anniversary date.
  • Software Subscription and Support Annual Renewal - This is the Software Subscription and Support renewal for one anniversary that applies when a customer renews their existing coverage period prior to the anniversary date at which it expires.
  • Software Subscription and Support Reinstatement 12 months - This is for customers who have allowed their Software Subscription and Support to expire, and later wish to reinstate their Software Subscription and Support.
  • Media packs - These are the physical media, such as CD-ROMs, that deliver the product's code.
  • Documentation packs - These contain printed documentation such as the User's Guide and Release Notes.


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Ordering information
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This product is only available via Passport Advantage. It is not available as shrinkwrap.

These products may only be sold directly by IBM or by authorized IBM Business Partners for Software ValueNet®.

For more information about IBM Software ValueNet, visit

http://www-01.ibm.com/software/lotus/passportadvantage/IBM_SW_ValueNet.html

To locate IBM Business Partners for Software ValueNet in your geography for a specific Software ValueNet portfolio, contact your IBM representative.

IBM Tivoli Monitoring for Virtual Servers
Product group: Performance and Availability
  Product Identifier Description: 5724-L92
Product category: Tivoli Monitoring

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

IBM Tivoli Monitoring for Virtual Servers V6.2.3
media pack description                                  Part number

IBM Tivoli Monitoring for Virtual Servers V6.2.3       BJ0XUML
IBM Tivoli Monitoring for Virtual Servers for          BJ0XSEN
Citrix XenServer V6.2.3

Current licensees

Current licensees, with support in effect, can order the new media packs in this announcement.

New licensees

Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Basic license

Ordering information for Passport Advantage

Passport Advantage allows you to have a common anniversary date Software Subscription and Support (SW S&S) renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of Software Subscription and Support (also referred to as Software Maintenance). Software Subscription and Support in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Subscription and Support (Software Maintenance) will renew at the common anniversary date for twelve full months of Software Subscription and Support (Software Maintenance).

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Support Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Subscription and Support (Software Maintenance).

The quantity to be specified for the Passport Advantage part numbers in the following table is per required number of Processor Value Units. To order for Passport Advantage, specify the desired part number and quantity.

Description                                         Part number

IBM Tivoli Monitoring for Virtual Servers for       D0I7HLL
Citrix XenServer per 10 Processor Value Units
(PVUs) Lic + SW S&S 12 Mo
IBM Tivoli Monitoring for Virtual Servers for       E0BK4LL
Citrix XenServer per 10 Processor Value Units
(PVUs) Annual SW S&S Rnwl
IBM Tivoli Monitoring for Virtual Servers for       D0I7ILL
Citrix XenServer per 10 Processor Value Units
(PVUs) SW S&S Reinstate 12 Mo

IBM Tivoli Monitoring for Virtual Servers Agent for Citrix XenServer is not made available in part numbers listed previously. Customers wanting to monitor the Citrix XenServer environment will need to order from the following part numbers:

Description                                        Part number

IBM Tivoli Monitoring for Virtual Servers for      D0I7HLL
Citrix XenServer per 10 Processor Value Units
(PVUs) Lic + SW S&S 12 Mo
IBM Tivoli Monitoring for Virtual Servers for      E0BK4LL
Citrix XenServer per 10 Processor Value Units
(PVUs) Annual SW S&S Rnwl
IBM Tivoli Monitoring for Virtual Servers for      D0I7ILL
Citrix XenServer per 10 Processor Value Units
(PVUs) SW S&S Reinstate 12 Mo

The following are existing part numbers that are still active:

Description                                        Part number

IBM TIVOLI MONITORING FOR VIRTUAL SERVERS PROC DAY  D551CLL
OOCOD TEMP USE CHRG
 
IBM Tivoli Monitoring for Virtual Servers per 10    D562WLL
Processor Value Units (PVUs) Lic + SW S&S 12 Mo
IBM Tivoli Monitoring for Virtual Servers per 10    D5631LL
Processor Value Units (PVUs) SW S&S Reinstate
12 Mo
IBM Tivoli Monitoring for Virtual Servers LINUX     D5662LL
ON Z 10 Processor Value Units (PVUs) Lic + SW
S&S 12 Mo
IBM Tivoli Monitoring for Virtual Servers LINUX     D5663LL
ON Z 10 Processor Value Units (PVUs) SW S&S
Reinstate 12 Mo
IBM Tivoli Monitoring for Virtual Servers per       D592GLL
10 Processor Value
IBM Tivoli Monitoring for Virtual Servers per 10    E0285LL
Processor Value Units (PVUs) Annual SW S&S Rnwl
IBM Tivoli Monitoring for Virtual Servers LINUX     E028ALL
ON Z 10 Processor Value Units (PVUs) Annual SW
S&S Rnwl

To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:

Description                                          Part number

IBM Tivoli Monitoring for Virtual Servers V6.2.3      BJ0XUML
IBM Tivoli Monitoring for Virtual Servers for         BJ0XSEN
Citrix XenServer V6.2.3

IBM Tivoli Monitoring for Virtual Servers is also available, via web download, from Passport Advantage.



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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information form number

L-FKAR-8A7M3B. The program's License Information will be available for review on the IBM Software License Agreement Web site

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product version or release will be available for a minimum of five years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Other terms
Volume orders (IVO)

Yes. Contact your IBM representative.

IBM International Passport Advantage Agreement
Passport Advantage applies

Yes, and through the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
Software Subscription and Support (Software Maintenance) applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and Technical Support are provided by the Software Subscription and Support (Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (Software Maintenance) can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support (Software Maintenance) is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support (Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
IBM Operational Support Services - SoftwareXcel

No

System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable.



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Top rule
IBM Electronic Services
Bottom rule

IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.

To learn how Electronic Services can work for you, visit

http://www.ibm.com/support/electronic


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Top rule
Prices
Bottom rule

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner for Software ValueNet. Additional information is also available at

http://www.ibm.com/software/passportadvantage

Information on charges is available at website

http://www.ibm.com/support

In the Electronic tools category, select the option for Purchase/upgrade tools.



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Top rule
Order now
Bottom rule

To order, contact your local IBM representative or your IBM Business Partner.

To identify your local IBM Business Partner or IBM representative, call 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.

Phone:     800-IBM-CALL (426-2255)
Fax:       800-2IBM-FAX (242-6329)
For IBM representative: callserv@ca.ibm.com
For IBM Business Partner: pwswna@us.ibm.com
 
Mail:      IBM Teleweb Customer Support
           ibm.com® Sales Execution Center, Americas North
           3500 Steeles Ave. East, Tower 3/4
           Markham, Ontario
           Canada  L3R 2Z1
 
Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

IBM Software ValueNet

These products are available under IBM Software ValueNet, either directly from IBM or through authorized Business Partners who invest in skills and high value solutions. IBM customers may benefit from the industry-specific or horizontal solutions, skills and expertise provided by these Business Partners.

Additions to Software ValueNet will be communicated through standard product announcements. For a current list of IBM software available under Software ValueNet, visit

http://www-01.ibm.com/software/lotus/passportadvantage/IBM_SW_ValueNet.html

Questions regarding IBM Software ValueNet may be sent to AskSoftwareValueNet@us.ibm.com

Trademarks

Electronic Service Agent is a trademark of IBM Corporation in the United States, other countries, or both.

IBM, Tivoli, Passport Advantage, System z, ValueNet and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Windows is a registered trademark of Microsoft Corporation in the United States, other countries, or both.

Intel is a registered trademark of Intel Corporation or its subsidiaries in the United States and other countries.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

Terms of use